第一篇：接待外賓簡單用語

歡迎：

1、Welcome to the Guangdong Foreign Businessmen Club/Hotel.歡迎光臨外商活動中心。

2、Welcome to our restaurant.歡迎光臨我們酒店。

3、We’re glad to see you again.我們很高興能再見到您。詢問/征詢：

1、May I have your name, please? 請問您叫什么名字？

2、Your initials, please? 請問您的名字首寫字母？

3、May I have your first name? 請告訴我您的名字。

4、May I take your order now? 我現在為您下單好嗎？

5、May I have your room number? 請您告訴我您的房間號，好嗎？

6、May I have your signature, sir?……here please.先生，請您把名字簽這兒，好嗎？

7、May I know who I’m talking with?(打電話時用)請問您是哪位？

8、May I ask who is next? 請問下一位是哪位？

9、May I be of service, madam? 請問這位夫人，我能為您做些什么？

10、May I recommend our……, sir? 先生，我能為您推薦我們……

11、May I help you with……madam? 夫人，我能幫您做……

12、Would you like me to book a ……for you? 需要我為您訂……

13、Would you like to sit by the window? 您喜歡坐在靠窗邊的位置嗎？

14、Would you like to have a cup of tea? 來杯茶如何？

15、Is there anything else I can do for you, madam? 這兒需要我幫忙嗎？

16、How about a…… 您覺得……怎樣？ 祝愿/祝福：

1、Have a pleasant stay at our hotel, sir.愿您在我們中心，一切順心開心。

2、Have a pleasant stay with us, madam.夫人，愿您和我們在一起開開心心。

3、Have a nice day!祝您今天一切都好！

4、Have a pleasant evening.愿您擁有一個愉快的晚上。

5、Have a good weekend!周末愉快！

6、Have a good day.祝您今天一切都好！

7、Enjoy your stay/day.愿您在這兒玩得開心。對一般祝愿的回答：

1、You too, Mr…… 也希望您也一樣……

2、The same to you, sir/madam.也希望您也一樣。致謝：

1、Thank you.謝謝。

2、Thank you very much.非常感謝。

3、Thank you for telling us.感謝您的慷慨陳詞。

4、Thank you for your compliment.謝謝您的贊美。

5、Thank you for coming.感謝您的到來。

6、Thank you for calling.謝謝您打電話給我。

7、Thank you for waiting.謝謝您在此等我。

8、Thank you for being so understanding.理解萬歲。

9、That’s very kind of you.Thank you very much.非常感謝。對致謝的回答

1、You are welcome.不用謝。

2、With pleasure.這是我的榮幸。

3、My pleasure.這是我們榮幸。

4、Thank you.謝謝。

5、Glad to be of service.Please feel free to contact us anytime.很高興能為您服務，有需要請隨時聯系我們。致歉：

1、Excuse me.不好意思，打擾了。

2、I’m awfully sorry.我感到十分的抱歉。

3、I beg your pardon, sir.先生，您能再說一次嗎？

4、Excuse me for interrupting.(不得不打擾客人時)不好意思，打擾了。

5、Sorry to have bothered you.不好意思，打擾了。

6、I’m very sorry.There could have been a mistake.I do apologize.非常抱歉，這兒肯定是出錯了。真的對不起。

7、I’m sorry.Would you excuse me, please.對不起。您能原諒我嗎？

8、I’m sorry.I’m being called.對不起，我得接個電話。

9、I’m sorry to have kept you waiting, sir.很抱歉，讓您等了我這么久。

10、I’m sorry.The house/restaurant is fully booked.很抱歉。中心已經客滿了。

11、I’m sorry.We have run out of.我感到十分抱歉。我們把……都用完了。對道歉的回答：

1、That’s all right.沒關系。

2、It doesn’t matter.沒關系。指示：

1、Let me show you.讓我告訴您。

2、This way, please.這邊請。

3、Please dial “0”, sir.先生，請按“0”

4、It will be on your right hand side.You won’t miss it.它在您的右手邊，您一定能夠找到的。

5、Go straight ahead.直走。

6、Go down to the lobby.往下走到大堂。

7、Please take the lift to the 3rd floor.請您乘電梯到三樓。

8、Turn left/right at the first corner.請在第一個轉彎角轉左/右。提示：

1、Here you are(遞東西時)給您。

2、Here we are.(到目的地)我們到了。

3、There comes the taxi.(有的士來時)有部的士來啦。

4、There he is.(發現要找的人時)他在那。

5、Be aware of the ceiling, sir.當心天花板，先生。表示安慰：

1、Don’t worry, madam.We’ll see to it.夫人，別擔心。我們會照顧它的。

2、I’ll look into the matter.我會調查這件事的。

3、I’ll be with you in a moment.我會很您在一起的。

4、There is no hurry, sir.Take your time.先生，時間充足，請您慢慢……

5、It won’t be too long, sir.先生，不會花您太多的時間。

6、Please take you time, madam.夫人，不用急，請您……

7、We’ll let you know as soon as there is any available.如果真的還有空房，我們會盡快通知您。

8、I’ll report it to my manager.我將向我的經理匯報。表示樂意效勞：

1、Very good, sir.I’ll be glad to help.非常好，先生。我很樂意幫您。

2、Certainly, madam.I’ll be happy to do it.當然，我很樂意去做這件事。

3、Yes, I will.是的。我很樂意去做這件事。

4、Yes, certainly, just leave it to us, sir.當然。您就將這件事留給我們去做吧。

5、Glad to be of service.Please feel free to contact us anytime.很高興為您服務。有需要請隨時通知我們。

6、My name is , if there is anything I can do for you, just let

me know.我的名字是……，如果有事需要我幫忙請告訴我。表示婉拒：

1、I’m afraid such information is confidential.很抱歉。這是保密資料。

2、That’s very kind of you, but no, thank you.你真好，但我真的不需要。謝謝。

3、That won’t be necessary, sir, but thank you all the same.先生，這完全不需要。但我依然要感謝你。

4、I’m afraid we cannot do that.很抱歉。我幫不到你。肯定答復：

1、Certainly, sir, I will bring it to you right away.當然，先生，我立刻把它拿來給您。

2、We do have available.我們保證……切實可用。未肯定時的答復：

1、I’m sorry I cannot guarantee, but I’ll do my best.對不起，我不能保證，但我一定會盡我全力去做。

2、I’m sorry, madam, I’m not sure, but I’ll ask my manager/the

chef about it for you.對不起，夫人，我不能確定，但我將會問我的經理/廚師。

3、If you wait a moment, sir, I’ll try to find out.先生，您稍等片刻。我將調查清楚。否定的答復：

1、I’m sorry, there is no discount.對不起，我們不提供折扣。

2、I’m sorry, madam, I’m afraid we don’t have any available.對不起，夫人，恐怕我們沒有可用的房間了。表示高興：

1、My pleasure, I’m happy everything was to your satisfaction.這是我的榮幸，我很高興一切都能令您滿意。

2、I’m glad to hear that.我很高興聽您這么說。表示遺憾：

1、I’m sorry to hear that.我感到很遺憾。

2、It’s a great pity.太可惜了。表示關懷：

1、Did you have a nice trip? 旅途愉快嗎？

2、Are you all right, sir? 先生，一切可好？

3、I hope you did not hurt yourself.我希望您不要傷害自己。

4、Would you like to see the doctor? 去醫院看看醫生，好嗎？

5、I hope you feel better now.我希望您現在感到舒服些。表示謙讓：

1、After you, sir.先生，您先。

2、You first, sir.您先走。請讓路：

1、Excuse me, please.不好意思，請讓讓。

2、May I come through, please? 請問能讓我過嗎？ 表示同意：

1、That’s true.那是真的。

2、Absolutely, sir.絕對是的，先生。

3、Exactly, sir.千真萬確，先生。表示不同意：

1、Not really.It’s good value for the price.并不是這樣的。它確實物有所值。表示明白：

1、Yes, I see, sir.先生，我明白。表示不明白：

1、Could you speak slowly, please? 您能說慢些嗎？

2、I’m sorry, I don’t quite understand.Should I get the manager?

很抱歉，我不是很明白。我能讓我經理過來嗎？

3、Pardon?

請您再說一遍好嗎？ 告別語：

1、Good-bye, and have a nice trip.再見，祝您一路順風。

2、Thank you for coming.感謝您的光臨。

3、Sorry, I have to go.Nice talking with you.對不起，我不得不走了。很您談話很開心。

4、We all look forward to serving you again.我們期待能再次服務您。

5、Hope you enjoyed staying with us.希望您能和我們一起度過愉快的時光。Name of Hotel’s Departments 酒店部門名稱 Accounting Department 財務部 Night Club 夜總會 Lobby bar 大堂吧 Music bar 音樂吧

Beauty salon 美容中心 Business centre 商務中心 Cashier’s 收銀處

Chinese restaurant 中餐廳 Coffee shop 咖啡廳

Engineering department 工程部

Food and beverage department 餐飲部 Front office reception 前臺辦公室 Housekeeping department 客房部 Laundry 洗衣部

Recreation department 娛樂部 Reservation 訂房部 Room service 送餐部

Security department 保安部

Human resource department 人力資源部 Training department 培訓部 Western restaurant 西餐廳 Executive Office 行政辦公室

Public& Sales department 市場推廣部 Function room 宴會廳 Conference room 會議室 中心主樓分布：

First floor: reception/front desk 接待處/前臺 Business centre 商務中心 F/O cashier 前臺收銀

The paradise sauna 麗池芬蘭浴 Ticket counter 票務處 Mayfair café 美華閣啡廳 Lobby 大堂

Lobby bar 大堂吧 Music bar 音樂吧

Second floor: the celebrity night club 君豪夜總會 F&B Reservation desk 餐飲預定臺 Third floor: Chinese restaurant 中餐廳 Ritzy palace 富麗宮

Four floor: fitness centre 健康中心 Indoor swimming pool 室外泳池 Snooker room 桌球室

The stylist/beauty saloon 美容美發中心 Operator 總機

RHKJC-CIT Betting centre Guangzhou 香港賽馬會-廣州投注寶服務中心 fifth floor Excutive office 行政辦公室 Public& Sales department 市場推廣部 F&B office 餐飲部辦公室 Sixth floor card room 牌藝室

第二篇：接待外賓簡單英語

一、牛奶、豆漿

這兩種食物中含有大量的蛋白質，空腹飲用，蛋白質將“被迫”轉化為熱能消耗掉，起不到營養滋補作用。正確的飲用方法是與點心、面餅等含面粉的食品同食，或餐后兩小時再喝，或睡前喝均可。

二、酸奶

空腹飲用酸奶，會使酸奶的保健作用減弱，而飯后兩小時飲用，或睡前喝，既有滋補保健、促進消化作用，又有排氣通便作用。

三、白酒

空腹飲酒會刺激胃黏膜，久之易引起胃炎、胃潰瘍等疾病。另外，人空腹時，本身血糖就低，此時飲酒，人體很快出現低血糖，腦組織會因缺乏葡萄糖的供應而發生功能性障礙，出現頭暈、心悸、出冷汗及饑餓感，嚴重者會發生低血糖昏迷。

四、茶

空腹飲茶能稀釋胃液，降低消化功能，還會引起“茶醉”，表現為心慌、頭暈、頭痛、乏力、站立不穩等。

五、糖

糖是一種極易消化吸收的食品，空腹大量吃糖，人體短時間內不能分泌足夠的胰島素來維持血糖的正常值，使血液中的血糖驟然升高容易導致眼疾。而且糖屬酸性食品，空腹吃糖還會破壞機體內的酸堿平衡和各種微生物的平衡，對健康不利。

六、柿子、西紅柿

含有較多的果膠、單寧酸，上述物質與胃酸發生化學反應生成難以溶解的凝膠塊，易形成胃結石。

七、香蕉

香蕉中有較多的鎂元素，空腹吃香蕉會使人體中的鎂驟然升高而破壞人體血液中的鎂鈣平衡，對心血管產生抑制作用，不利于身體健康。

八、山楂、桔子

含有大量的有機酸、果酸、山楂酸、枸櫞酸等，空腹食用，會使胃酸猛增，對胃黏膜造成不良刺激，使胃脹滿、噯氣、吐酸水。

九、大蒜

大蒜含有強烈辛辣味的大蒜素，空腹食蒜，會對胃黏膜、腸壁造成強烈的刺激，引起胃腸痙攣、絞痛。

十、白薯

白薯中含有單寧和膠質，會刺激胃壁分泌更多胃酸，引起燒心等不適感。

十一、冷飲

空腹狀態下暴飲各種冷凍食品，會刺激胃腸發生攣縮，久之將導致各種酶促化學反應失調，誘發腸胃疾病。

第三篇：西安旅游外賓接待用語

接機致辭：

Welcome to Xi’an!How was your trip on the flight? I hope you enjoy your staying here!I'm very glad to have the pleasure of meeting you in Xi’an.This is indeed a first-class international airport, as everybody says so.You're welcome.We're very happy that you made it in spite of the tiring trip.We're very grateful that you took time from your busy schedule and come to Xi’an to give us a lecture.Have a good time!Lintong臨潼 lies on the east of Xi’an.It is an important town in China 兵馬俑 Emperor Qin's terra-cotta warriors and horses 大雁塔Big wild goose pogoda 回民街;HUI minority street 鐘樓 Bell tower

鼓樓 drum tower 石榴 megranate

甜的sweet

珍珠pearl 柿子persimmon

獼猴桃Chinese goosebeery

紅棗Chinese date 涼皮 cold noodles

醋vinegar

辣椒capsicum

酸的sour

辣的hot 肉夾饃Chinese hamburger OR Shaanxi-style sandwich

饅頭steamed bread

餅 cake

包子steamed stuffed bun

肉包子 steamed bun with meat stuffing 肉夾饃chinese hamburger 羊肉mutton 牛肉beef 蔬菜vegetables

火鍋

Hot pot 油潑面

oil spilled noodles

羊肉泡

The mutton soaks biangbiang面 涮鍋

Rinsing the saucepans 炸醬面

fried sauce noodles 糊辣湯

the spicy soup 餛飩面

Wonton & noodles 燒餅

Clay oven rolls 刀削面

Sliced noodles 油條

Fried bread stick 麻辣面

Spicy hot noodles 韭菜盒

Fried leek dumplings 麻醬面

Sesame paste noodles 水餃

Boiled dumplings 鴨肉面

Duck with noodles 蒸餃

Steamed dumplings 榨菜肉絲面

Pork , pickled mustard 饅頭

Steamed buns green noodles 割包

Steamed sandwich 米粉

Rice noodles 蛋餅

Egg cakes 炒米粉

Fried rice noodles 皮蛋

100-year egg 咸鴨蛋

Salted duck egg 蛋花湯

Egg & vegetable soup 豆漿

Soybean milk 紫菜湯

Seaweed soup 酸辣湯

Sweet & sour soup 稀飯

Rice porridge 餛飩湯

Wonton soup 白飯

Plain white rice 蛋炒飯

Fried rice with egg 糖葫蘆

Tomatoes on sticks

山楂地瓜粥

Sweet potato congee 果haw 芝麻球

Glutinous rice sesame balls 麻花

Hemp flowers 臭豆腐

Stinky tofu(Smelly tofu)油豆腐

Oily bean curd 紅豆牛奶冰

Red bean with milk ice 麻辣豆腐

Spicy hot bean curd 八寶冰

Eight treasures ice 春卷

Spring rolls 豆花

Tofu pudding 蛋卷

Chicken rolls 綠豆糕

Bean paste cake 甘蔗汁

Sugar cane juice 糯米糕

Glutinous rice cakes 酸梅汁

Plum juice 肉圓

Meatballs 豆干

Dried tofu

The city of Xi'an The city of Xi'an was the first Chinese city to open up its doors to the Ancient world, not in 1980 under the “Open Door” policy but in fact during the Tang dynasty when Xian blossomed as the first stop on the Silk Road.Many dynasties kept the city beautiful and magnificent.More than two hundred and seventy palaces and temples, for example, were built in the Qin dynasty, in the Han dynasty the “Three Han Palaces”, namely Changle, Weiyang, Jianzhang Palaces, and numerous other palaces and watch towers were built.In the City of Chang'an of the Sui and Tang dynasties, luxurious palaces sprang up like tree, of which Taiji, Daming and Xingqing Palaces and the forbidden garden of the Tang dynasty to the north of the town were very large.Now, from these architectural sites people still can imagine the general picture of what Chang'an City was like, then.All the emperors of the Qin, Han, Tang and other dynasties had their magnificent mausoleums built.Qin Shi Huang's mausoleum at the foot of Lishan Hill in Lintong county, for example, is the earliest example of a grand mausoleum for an emperor in ancient China.The twelve emperors of the Western Han dynasty were mostly buried on the plateau to the north of the Weihe River.Their tomb-mounds were man-made and quite imposing, but emperors of the Tang dynasty began to have their bombs constructed into hills.They are scattered in the counties to the north of the Weihe River and called the “Eighteen Tang Mausoleums”.In front of these mausoleums were erected huge stone carvings, while inside them were exquisite funeral objects and colorful murals, a feast for one's eyes.Some of the monasteries and Buddhist pagodas constructed in many dynasties have remained well preserved, including the most famous ones, as the Big Wild Goose(Da Yan)Pagoda in Ci'en Temple and the Small Wild Goose(Xiao Yan)Pagoda in Jianfu Temple.The bronze wares of ancient China are an important example of the splendid culture that reflect this slave society.Feng and Hao in the Xi'an area, which were the capitals of the Western Zhou dynasty, have been acclaimed as “the Home of the Bronze wares”, as a wealth of bronze items unearthed from there, over the years.It was quite popular to put up stone tablets in front of tombs to record the merits and achievements of the departed, in many dynasties, and a great deal of stone tablets and calligraphy data remain to this day.So Xi'an is also famous for being “the Home of Calligraphy”.The most famous site is the Terracotta Army, built to protect the Emperor Qin Shi Huang, whose Mausoleum lies close the warriors.Both these sights are to the east of Xian.大唐芙蓉園：Datang Furong Garden(Datang Hibiscus Park)or Tang Paradise 夢回大唐 《Dream back to the Tang Dynasty》

紫云樓 purple cloud tower、鳳鳴九天劇院phoenix sing showplace、御宴宮royal dinner palace、唐市Tang market、芳林苑fragrant forest、仕女館The maids’ palace、彩霞亭 the rosy clouds kiosk、陸羽茶社 Lu Yu Tea club、杏園the apricot garden、詩魂poems ghost、唐詩峽Tang poems gorge、曲江流飲 Qujiang stream、旗亭flag kiosk、麗人行beauty road、桃花塢 peach blossom castle、茱萸臺ZhuYu platform

Big Wild Goose Pagoda

Originally built in 652 during the reign of Emperor Gaozong of the Tang Dynasty(618-907), it functioned to collect Buddhist materials that were taken from India by the hierarch Xuanzang.Xuanzang started off from Chang'an(the ancient Xian), along the Silk Road and through deserts, finally arriving in India, the cradle of Buddhism.Enduring 17 years and traversing 100 countries, he obtained Buddha figures, 657 kinds of sutras, and several Buddha relics.Having gotten the permission of Emperor Gaozong(628-683), Xuanzang, as the first abbot of Da Ci'en Temple, supervised the building of a pagoda inside it.With the support of royalty, he asked 50 hierarchs into the temple to translate Sanskrit in sutras into Chinese, totaling 1,335 volumes, which heralded a new era in the history of translation.Based on the journey to India, he also wrote a book entitled 'Pilgrimage to the West' in the Tang Dynasty, to which scholars attached great importance.First built to a height of 60 meters(197 feet)with five stories, it is now 64.5 meters(211.6 feet)high with an additional two stories.It was said that after that addition came the saying-'Saving a life exceeds building a seven-storied pagoda'.Externally it looks like a square cone, simple but grand and it is a masterpiece of Buddhist construction.Built of brick, its structure is very firm.Inside the pagoda, stairs twist up so that visitors can climb and overlook the panorama of Xian City from the arch-shaped doors on four sides of each storey.On the walls are engraved fine statues of Buddha by the renowned artist Yan Liben of the Tang Dynasty.Steles by noted calligraphers also grace the pagoda.As for the reason why it is called Big Wild Goose Pagoda, there is a legend.According to ancient stories of Buddhists, there were two branches, for one of which eating meat was not a taboo.One day, they couldn't find meat to buy.Upon seeing a group of big wild geese flying by, a monk said to himself: 'Today we have no meat.I hope the merciful Bodhisattva will give us some.' At that very moment, the leading wild goose broke its wings and fell to the ground.All the monks were startled and believed that Bodhisattva showed his spirit to order them to be more pious.They established a pagoda where the wild goose fell and stopped eating meat.Hence it got the name 'Big Wild Goose Pagoda'.The Terra-cotta Warriors and Horses The Terra-cotta Army(Chinese: 兵馬俑;Pinyin: Bīng Mǎ Yǒng;literally “military servants”)or Terra-cotta Warriors and Horses is a collection of 8,099 life-size terra cotta figures of warriors and horses located in the Mausoleum of the First Qin Emperor(秦始皇陵;Qín Shǐ Huáng Líng).The figures were discovered in 1974 near Xi'an, Shaanxi province，The terracotta figures were buried with the first Emperor of Qin(Qin Shi Huang)in 210-209 BC.Consequently, they are also sometimes referred to as “Qin's Army.”

The Terracotta Army of China was discovered in March 1974 by local farmers drilling a well to the east of Mount Li.Mount Li is the name of the man-made necropolis and tomb of the First Emperor of Qin;Qin Shi Huang.Construction of this mausoleum began in 246 B.C.and is believed to have taken 700,000 workers and craftsmen 36 years to complete.Qin Shi Huang was interred inside the tomb complex upon his death in 210 B.C.According to the Grand Historian Sima Qian, The First Emperor was buried alongside great amounts of treasure and objects of craftsmanship, as well as a scale replica of the universe complete with gemmed ceilings representing the cosmos, and flowing mercury.representing the great earthly bodies of water.Recent scientific work at the site has shown high levels of mercury in the soil of Mount Li, tentatively indicating an accurate description of the site’s contents by Sima Qian.The tomb of Qin Shi Huang is near an earthen pyramid 76 meters tall and nearly 350 meters square.The tomb presently remains unopened.There are plans to seal-off the area around the tomb with a special tent-type structure to prevent corrosion from exposure to outside air.However, there is at present only one company in the world that makes these tents, and their largest model will not cover the site as needed.Qin Shi Huang’s necropolis complex was constructed to serve as an imperial compound or palace.It is comprised of several offices, halls and other structures and is surrounded by a wall with gateway entrances.The remains of the craftsmen working in the tomb may also be found within its confines, as it is believed they were sealed inside alive to keep them from divulging any secrets about its riches or entrance.It was only fitting, therefore, to have this compound protected by the massive terra cotta army interred nearby.Xi'an tourism on Lishan Lishan in Lintong County of Xi'an South, is a spur of the Qinling Mountains.Top peak Kowloon 1301.9 meters above sea level, the mountain pine Bai Changqing, a lush, green Yuankan the shape of a horse Li, Gu Ming, “Li Shan.” Li Shan Tsui show because of scenery, the United States such as Fairview Park, it also known as “embroidered Ridge.” When the sun sets, Li Huiying Hill in the golden sunset glow, especially Qili scenery, “Li Shan night as” good reputation.Lishan beautiful scenery, since ancient times, has always been a place tourists want to visit.A level road up the mountain over 3,200 meters, first came to the hillside Lishan “Banhu Stone”, will see soldiers remonstrance Pavilion, to commemorate the Xi'an Incident built.After straight on the peaks to the west “as late booths.” Standing kiosks in the north, the Hua Qing Hot Spring in sight at a glance.Then forward it to the West Ridge embroidered on the third-Lao Jundian.Laojun that I, for the well-known Lishan Road instructors concept.Legend has it, Emperor Xuanzong twice in the Laojun see this coming Genei, it called down St.Court, also known as Chaoyuan Club.Diannei Baiyu Laojun like the original houses, “An-Shih Rebellion”, like the crack whilst physically burned, his hands also were stolen, are now preserved in the Shaanxi-like museum.To the east by the Lao Jundian, embroidered on the West Ridge to the second peak on the “mother Temple.” This palace is a historical legends of the Nvwo built.Further east to west embroidered Ridge will be the first peak on the beacon towers.The history of “War drama諸侯, missing the world laugh,” the story occurred here.Legend has it that week to win Aifei pao You Wang Si laugh, have fun here cite the War諸侯.When Quanrong scored Lishan, You Wang then ordered to ignite flames, but people諸侯Laijiu, You Wang was killed, pao SI been taken, the Western Zhou Dynasty extinction.After the beacon towers over the East to the east that is embroidered Lingshang the “stone urn Temple.” Temple due to the impact of western rock by flowing water and shaped urn, the name “stone urn Temple.” According to legend, a temple built in the Tang first year, with the remainder making Qinggong, the materials be built.Then things embroidered Ling arrived at between the stone Weng Valley “event of Xian Qiao.” It is said that this bridge was built in Tang Dynasty, is a five meters long, 2.4 meters wide and five meters high stone arch bridge in one hole.Legend has it that the ancient one candidate, Gankao trip to Beijing this bridge, in the immortal advice, lucky examinations, the bridge of this “event of Xian Qiao.”

第四篇：接待外賓用語

問好

1.Good morning/afternoon/evening./May I help you? /Anything I can do for you? 2.How do you do? /How are you? /Nice to meet you.3.It’s a great honor to meet you./I have been looking forward to meeting you.4.Welcome to China.5.We really wish you'll have a pleasant stay here.6.I hope you’ll have a pleasant stay here.Is this your fist visit to China? 7.Do you have much trouble with jet lag? 機場接客

1.Excuse me;are you Mr.Wilson from the International Trading Corporation? 2.How do I address you?

3.May name is Benjamin liu.I’m from the Fuzhou E-fashion Electronic Company.I’m here to meet you.4.We have a car an over there to take you to you hotel.Did you have a nice trip? 5.Mr.David smith asked me to come here in his place to pick you up.6.Do you need to get back your baggage?

7.Is there anything you would like to do before we go to the hotel?

相互介紹

1.Let me introduce my self.My name is Benjamin Liu, an Int’l salesman in the Marketing Department.2.Hello, I am Benjamin Liu, an Int’l salesman of FUZHOU E-FASHION ELECTRONIC COMPANY.Nice to meet you./pleased to meet you./ It is a pleasure to meet you.3.I would like to introduce Mark Sheller, the Marketing department manager of our company.4.Let me introduce you to Mr.Li, general manager of our company.5.Mr.Smith, this is our General manage, Mr.Zhen, this is our Marketing Director, Mr.Lin.And this is our RD Department Manager, Mr.Wang.6.If I’m not mistaken, you must be Miss Chen from France.7.Do you remember me? Benjamin Liu from Marketing Department of PVC.We met several years ago.8.Is there anyone who has not been introduced yet? 9.It is my pleasure to talk with you.10.Here is my business card./ May I give you my business card?

11.May I have your business card? / Could you give me your business card?

12.I am sorry.I can’t recall your name./ Could you tell me how to pronounce your name again?

13.I’ am sorry.I have forgotten how to pronounce your name.小聊

1.Is this your first time to China?

2.Do you travel to China on business often? 3.What kind of Chinese food do you like?

4.What is the most interesting thing you have seen in China? 5.What is surprising to your about China? 6.The weather is really nice.7.What do you like to do in your spare time? 8.What line of business are you in?

9.What do you think about?? /What is your opinion?/What is your point of view? 10.No wonder you're so experienced.11.It was nice to talking with you./ I enjoyed talking with you.12.Good.That's just what we want to hear.確認話意

1.Could you say that again, please? 2.Could you repeat that, please? 3.Could you write that down?

4.Could you speak a little more slowly, please? 5.You mean?is that right? 6.Do you mean..?

7.Excuse me for interrupting you.社交招待

1.Would like a glass of water? / can I get you a cup of Chinese red tea? / How about a Coke? 2.Alright, let me make some.I’ll be right back.3.A cup of coffee would be great.Thanks.4.There are many places where we can eat.How about Cantonese food? 5.I would like to invite you for lunch today.6.Oh, I can’t let you pay.It is my treat, you are my guest.7.May I propose that we break for coffee now? 8.Excuse me.I’ll be right back 9.Excuse me a moment.告別

1.Wish you a very pleasant journey home? Have a good journey!

2.Thank you very much for everything you have done us during your stay in China.3.It is a pity you are leaving so soon.4.I’m looking forward to seeing you again.5.I’ll see you to the airport tomorrow morning.6.Don’t forget to look me up if you are ever in FUZHOU.Have a nice journey!

1.May I make an appointment? I‘d like to arrange a meeting to discuss our new order.2.Let’s fix the time and the place of our meeting.3.Can we make it a little later?

4.Do you think you could make it Monday afternoon? That would suit me better.5.Would you please tell me when you are free? 6.I’m afraid I have to cancel my appointment.7.It looks as if I won’t be able to keep the appointment we made.8.Will you change our appoint tomorrow at 10:00 to the day after tomorrow at the came time? 9.Anytime except Monday would be all right.10.OK, I will be here, then.11.We'll leave some evenings free, that is, if it is all right with you.市場銷售

客戶詢問

1.Could I have some information about your scope of business? 2.Would you tell me the main items you export?

3.May I have a look at your catalogue? bbs.fobshanghai.com%^%E)g/C5E,`(B-` 4.We really need more specific information about your technology.5.Marketing on the Internet is becoming popular.6.We are just taking up this line.I’m afraid we can’t do much right now.回答詢問

7.This is a copy of catalog.It will give a good idea of the products we handle.8.Won’t you have a look at the catalogue and see what interest you? 9.That is just under our line of business.10.What about having a look at sample first?

11.We have a video which shows the construction and operation of our latest products.12.The product will find a ready market there.13.Our product is really competitive in the world market.14.Our products have been sold in a number of areas abroad.They are very popular with the users there.15.We are sure our products will go down well in your market, too.16.It’s our principle in business “to honor the contract and keep our promise”.17.Convenience-store chains are doing well.18.We can have anther tale if anything interests you.19.We are always improving our design and patterns to confirm to the world market

20.Could you provide some technical data? We’d like to know more about your products.21.This product has many advantages compared to other competing products.22.There are certainly being problems in the sale work at the first stage.But suppose you order a small quantity for a trail.23.I wish you a success in your business transaction.24.You will surely find something interesting.25.Here you are.Which item do you think might find a ready market at your end? 26.Our product is the best seller.27.This is our newly developed product.Would you like to see it?

28.This is our latest model.It had a great success at the last exhibition in Paris.29.I’m sure there is some room for negotiation.30.Here are the most favorite products on display.Most of them are local and national prize products.31.The best feature of this product is that it is very light in weight.32.We have a wide selection of colors and designs.33.Have a look at this new product.It operates at touch of a button.It is very flexible.34.this product is patented

35.The functioning of this software has been greatly improved.36.This design has got a real China flavor.37.The objective of my presentation is for you to see the product’s function.38.The product has just come out, so we don’t know the outcome yet.39.It has only been on the market for a few months, bust it is already very popular.品質

1.We have a very strict quality controlling system which promises that goods we produced are always of the best quality.2.You have got the quality there as well as the style.3.How do you feel like the quality of our products?

4.The high quality of the products will secure their leading status in the market place.5.You must be aware that our quality is far superior to others.6.We pride ourselves on quality.That is our best selling point.7.As long as the quality is good.It is all right if the price is a bit higher.8.They enjoy good reputation in the world.9.When we compare prices, we must first take into account the quality of the products.10.There is no quality problem.Quality is something we never neglect.11.You are right.It is good in material, fashionable in design, and superb in workmanship.12.We deliver all our orders within one month after receipt of the covering letters of credit.13.Do you have specific request for packing? Here are the samples of packing available now, you may have a look.14.I wonder if you have found that our specifications meet your requirements.I’m sure the prices we submitted are competitive.價格

客人詢價

1.Will you please let us have an idea of your price? 2.Are the prices on the list firm offers? 3.How about the price/ How much is this? 我們報價

4.This is our price list.5.We don’t give any commission in general.6.What do you think of the payment terms?

7.Here are our FOB prices.All the prices in the lists are subject to our final confirmation.8.In general, our prices are given on a FOB basis.9.We offer you our best prices, at which we have done a lot business with other customers.10.Will you please tell us the specifications, quantity and packing you want, so that we can work out the offer ASAP?

11.This is the pricelist, but it serves as a guide line only.Is there anything you are particularly interested in? 客人還價

12.Is it possible that you lower the price a bit?

13.Do you think you can possibly cut down your prices by 10%? 14.Can you bring your price down a bit? Say $20 per dozen.15.It’s too high;we have another offer for a similar one at much lower price.16.But don’t you think it’s a little high? 17.Your price is too high for us to accept.18.It would be very difficult for us to push any sales it at this price.19.If you can go a little lower, I’d be able to give you an order on the spot.20.It is too much.Can you discount it? 拒絕還價

21.Our price is highly competitive./ this is the lowest possible price./Our price is very reasonable.22.Our price is competitive as compared with that in the international market.23.To tell you the truth, we have already quoted our lowest price.24.I can assure you that our price if the most favorable.A trial will convince you of my words.25.The price has been cut to the limit.26.I’m sorry.It is our rock-bottom price.27.My offer was based on reasonable profit, not on wild speculations.28.While we appreciate your cooperation, we regret to say that we can’t reduce our price any further.29.Can we each make some concession?

30.In order to conclude business, we are prepared to cut down our price by 5%.31.If your order is big enough, we may reconsider our price.32.Buyer wish to buy cheap and sellers wish to sell dear.Everyone has an eye to his own benefit.33.The price of his commodity has recently been adjusted due to advance in cost.34.Considering our good relationship and future business, we give a 3% discount.客人詢問最小單數量

35.What’s minimum quantity of an order of your goods? 36.How many do you intend to order?

37.Would you give me an idea how much you wish to order from us? 38.When can we expect your confirmation of the order? 39.As our backlogs are increasing, please hasten the order.40.Thank you for your inquiry.Would you tell us what quantity you require so that we can work out the offer?

41.We regret that the goods you inquire about are not available.客人回答訂單數量

42.The size of our order depends greatly on the prices.43.Well, if your order is large enough, we are ready to reduce our price by 2 percent.44.If you reduce your price by 5, we are going to order 1000sets.45.Considering the long-standing business relationship between us, we accept it.46.This is a trial order;please send us 100 sets only so that we may test the market.If successful, we will give you large orders in the future.47.We have decided to place an order for your electronic weighing scale.48.I’d like to order 600 sets.49.We can’t execute orders at your limits.感謝下單

50.Generally speaking, we can supply form stock.51.I want to tell you how much I appreciate your order.52.Thank you for your order of 100 dozen of the shirts.We assure you of a punctual execution of your order.53.Thank you very much for your order.交貨

客人詢問交貨期

54.What about our request for the early delivery of the goods? 55.What is the earliest time when you can make delivery? 56.How long does it usually take you to make delivery? 57.When will you deliver the products to us? 58.When will the goods reach our port? 59.What about the method of delivery?

60.Will it possible for you to ship the goods before early October? 答復交貨期

61.I think we can meet your requirement.2.I ‘m sorry.We can’t advance the time of delivery.63.I’m very sorry for the delay in delivery and the inconvenience it must have caused you..64.We can assure you that the shipment will be made not later than the fist half of May.65.We will get the goods dispatched within the stipulated time.66.The earliest delivery we can make is at the end of September.客人要求提早交貨

67.You may know that time of delivery is a matter of great important.68.You know that time of delivery if very important to us.I hope you can give our request your special consideration.69.Let’s discuss the delivery date first.You offered to deliver the goods within six months after the contract signing.70.The interval is too long.Could we expect an earlier shipment within three months? | 穩住客人

71.We shall effect shipment as soon as the goods are ready

72.We will speed up the production in order to ship your order in time.73.If you desire earlier delivery, we can only make a partial shipment.74.But you’d better ship the goods entirely.75.We’ll try our best.The earliest delivery we can make is in May, but I can assure you that we’ll do our best to advance the shipment.76.I’m afraid not.As you know, our manufacturers are full and we have a lot of order to fill.77.I’ll find out with our home office.We’ll do our best to advance the time of delivery.78.Thank you very much for your cooperation.79.I believe that the products will reach you in time and in good order and hope they will give you complete satisfaction.簽單前建議

1.Before the formal contract is drawn up we’d like to restate the main points of the agreement.2.We can get the contract finalized now.3.Could you repeat the terms we’ve settled?

4.It is very important for us to abide by contracts and keep good faith.5.Have you any questions as regards to the contract? 6.I’d like to hear your ideas about the problem.7.I think it is better to have a good understanding of all clauses before signing a contract.8.Do you have any comment to make about this clause?

9.Do you think the contract contains basically all we have agreed on during negotiations? 10.Everything has been arranged well.I hope the signing of the contract will go smoothly 11.These are two originals of the contract we prepared.詢問簽單

12.When shall we sign the contract?

13.Mr.Brown, do you think it is time to sign the contract?

14.Shall we go over the other terms and conditions of the contract to see if we agree on all the particulars?

15.Shall we sign the contract now? 16.Just sign there on the bottom.17.The contract is ready, would you mind reading it through?

18.We have reached an agreement on all the clauses discussed so far.It is time to sing the contract.簽單后祝語

19.I’m very pleased that we have come to an agreement at last.20.Let’s congratulate ourselves for the successful contract.客人詢問付款方式

1.Shall we discuss the terms of payment?

2.What is your regular practice about terms of payment? 3.What are your terms of payment?

4.How are we going to arrange payment? 回復詢問付款方式

5.We’d like you to pay us by L/C.6.We always require L/C for our exports and we pay by L/C for our imports as well.7.We insist on full payment.8.We ask for a 30 percent down payment.9.We expect payment in advance on first orders.客人建議付款方式

10.We hope you will accept D/P payments terms.11.In view of this order of small quantity, we propose payment by D/P with collection through a band so as to simplify the payment procedure.12.Payment by L/C is the safest method, but rather complicated.禮帽拒絕客人

13.I’m sorry.We can’t accept D/P or D/A.We insist on payment by L/C.14.I’m afraid we must insist on our usual payment terms.15.“Payment by installments” is not the usual practice in world trade.16.It is difficult for us to accept your suggestion 接受客人付款方式

17.In view of our long friendly relations and the efforts you have made in pushing the sales, we agree to change the terms of payment from L/C at sight to D/P at sight;however, this should not be taken as a precedent.18.I have no alternative but to accept your terms of payment.19.When should we open the L/C?

20.Your L/C must reach us 30 days before the date of delivery so as to enable us to make all necessary arrangements.21.How long should our L/C be valid?

22.The L/C should be valid 30 days after the date of shipment.23.Could you tell me what documents you’ll provide?

24.Together with the draft, we’ll also send you a full set of bill of lading, an invoice, and an insurance policy, a certificate of origin and a certificate of inspection.I suppose that is all.25.In what currency will payment by made?

26.We usually do business in U.S.dollars as world prices are often dollars based.保險

客人詢問保險

1.As for the insurance, I have quite a lot of things which I am still not clear about.2.May I ask you a few questions about insurance? 3.What do your insurance clauses cover?

4.I wonder if the insurance company holds the responsibility for the loss.5.Have you taken our insurance for us on these goods? 6.Can you tell me the difference between WPA and FPA? 7.What risks are you usually covered against? 8.Is war risk to be covered?

9.I’d like to have the insurance of the goods covered at 110% of the invoice amount.回復保險詢問

10.There are three basic covers, namely, Free form Particular Average, with Particular Average and ALL risks.11.Ocean shipping cargo insurance is important because goods run the risk of different hazards such as fire, storm, collision, theft, leakage, explosions, etc.If the goods are insured, the exporter might get enough to make up his loss.12.Should any damage be incurred, you may, within 60 days after the arrival of the consignment, file a claim supported by a survey report, with the insurance company at your end.13.As a rule, we don’t cover them unless you want to.14.If more than that is asked for, the extra premium for the difference between 130% and 110% should be born by the buyer.15.The FPA clause doesn’t cover partial loss of the particular coverage, whereas the WPA clause does.16.The extra premium involved will be on your account.17.The insurance covers ALL Risks at 110% of the invoice value.18.No, it is not necessary for the shipping line to add to the cost.Our past experience shows that All risks gives enough protection to all the shipments to your area.19.ALL risk covers all losses occurring throughout the voyage caused by accidents at sea or land.In other words, it includes FPA, WPA, and general additional risks, with special additional risks excluded.參觀工廠 1.You’ll understand our products better if you visit the factory.2.I wonder if you could arrange a visit to the factory.3.Let’s me know when you are free.We will arrange the tour for you.

第五篇：日語 外賓接待用語小結（共）

常用句：

ご案內いたします。

接待させていただき、誠(まこと)に光栄(こうえい)でございます。

------------------

第一步：交換名片

NO1.有名片可以交換的情況下，那么整個過程是這樣的：

遞名片：一邊鞠躬（日本人真的有鞠躬強迫癥的，不管做什么事都習慣鞠躬，甚至在看不到對方，打電話的情況下），雙手拿名片，遞給對方，一邊做自我介紹：“はじめまして。私、○課（○部／○擔當）の張と申します。どうぞよろしくお願いします。”

NO2.另外一種情況就是，當我還是個小角色，小的沒有名片，或者是正好在這節骨眼上，名片沒有了，那么這時候就要以及其恭敬的態度，以萬分抱歉的語氣說：“もうしわけございません。今、名刺を切らしておりまして。”

第二步：接受名片

在接到對方遞來的名片時，要說：“ちょうだいいたします。”然后把接來的名片放在桌子上，按座位一一對齊。

第三步：小細節

NO1.倒茶，將茶放在客人的右手邊，拿起來方便，然后說聲：“お茶をどうぞ。”

NO2.詢問客戶習慣，尤其是在看到會議桌上沒有煙灰缸時，更應該問一句：“たばこを吸いますか？”以避免到時候客戶想吸煙而沒有煙灰缸的尷尬。

第四步：寒暄語

例如：お忙しいところを恐れ入ります。（在百忙之中打擾您，很不好意思）

いつもお世話になっております。（承蒙關照）

わざわざご足労いただき、どうも申し訳ございません。（讓您特地跑一很趟，實在很抱歉。）

第五步：切入主題

在寒暄語結束之后，便該切入正題了。關于切入正題，可能會有正式和非正式兩種吧。

NO1.正式的：早速ですが、本題に入りましょうか。

早速用件に入ってもよろしいでしょうか。NO2.非正式的：一般是寒暄著就進入正題了，比如說：実はさあ??

這是我聽過的我所跟隨的那個日本總監最常用的切入正題的方式。

第六步：會議結束時用語

NO1.有別的理由而想結束會議時，例如：もっとゆっくりお話したいのですが、あいにく今日は○時から會議が入っておりますもので、??

別の用事がありますので、私はこれで失禮します。

NO2.商談愉快，達成友好的合作關系后，例如：これをご縁に今後ともよろしくお願いします。

NO3.對對方的拜訪表示感謝之情：本日はご足労いただき、ほんとうにありがとうございます。