第一篇：接待外賓服務(wù)常用英語
收集了絕大部分常用接待語境，前部分英文介紹和各種接待用語，后部分中文介紹如何接待外賓的到來，歡迎廣大英文工作者采納！接待服務(wù)常用英語
一、歡迎和問候語：
1、Good morning(afternoon, evening), sir(madam)早上（下午、晚上）好，先生（夫人）。
2、How do you do?您好！（初次見面）Glad to meet you.很高興見到您。
3、How are you?您好嗎？ Fine, Thanks.And you ?很好，謝謝。您好嗎？
4、Welcome to our hotel(restaurant , shop).歡迎到我們賓館（餐廳、商店）來。
5、Wish you a most pleasant stay in our hotel.愿您在我們賓館過得愉快。
6、I hope you will enjoy your stay with us.希望您在我們賓館過得愉快。（客人剛?cè)氲陼r(shí)）I hope you are enjoying your stay with us.希望您在我們賓館過得愉快。（客人在飯店逗留期間）I hope you have enjoyed your stay with us.希望您在我們賓館過得愉快。（客人離店時(shí)）
7、Have a good time!祝您過得愉快！
二、電話用語：
8、hotel , front desk.Can I help you?**飯店，前廳。您找誰？
9、Sorry, I've dialed the wrong number.對(duì)不起，我撥錯(cuò)號(hào)了。
10、May I speak to your general manager?能和你們總經(jīng)理說話嗎？ Speaking.我就是。
11、Sorry, he is not in at the moment.對(duì)不起，他現(xiàn)在不在。Would you like to leave a message?您要留口信嗎？
12、Pardon.對(duì)不起，請?jiān)僬f一遍，好嗎？ I beg your pardon.對(duì)不起，請?jiān)僬f一遍，好嗎？
三、祝賀用語：
13、Congratulations!祝賀您！
14、Happy birthday!生日快樂！
15、Happy new year!新年快樂！
16、Merry Christmas!圣誕快樂！
17、Have a nice holiday!假日快樂！
18、Wish you every success!祝您成功！
四、答謝和答應(yīng)語:
19、Thank you(very much).謝謝您（非常感謝）。20、Thank you for your advice(information , help)感謝您的忠告（信息、幫助）。
21、It's very kind of you.謝謝，您真客氣。
22、You are welcome.不用謝。
23、Not at all.不用謝。Don't mention it.不用謝。
第二篇：外賓接待英語
hotel酒店 restaurant飯店飯館 , shop商店，藥店drug store
9點(diǎn) 9 o,clock, 半小時(shí) half an hour，一個(gè)半小時(shí) one and half an hour
今晚tonight 前天the day before yesterday，后天the day after tomorrow.一會(huì)見 see you later；工作日weekday 周末 weekend
A：客房服務(wù)，我能為您做些什么嗎？ A: Room service, can I help you?
A：你好，我想要辦理入住/離開。
A: Hello, I would like to check in/check out , please.B：您在我們這里預(yù)定客房了嗎？
B: Do you have a reservation with us?
A：是的，我在你們酒店預(yù)訂了今晚的房間。A: Yes, I booked a room here for tonight.B：請問您的尊姓大名？
B: May I have your name, please?
B：請讓我看一下您的護(hù)照好嗎？ B: May I see your passport, please?
A：可以，給你。A: Ok, here you are.B：請您填一下這份來客登記卡。
B: Would you mind filling in the registration form
A：好的。A: All right.B：請您在上面簽上您的姓名，好嗎？
B: Could you sign your name here, please?
A：可以了嗎? Is that ok?------------------------歡迎和問候語：
1、Good morning(afternoon , evening)早上（下午、晚上）好，先生（夫人）。
2、How do you do? 您好！（初次見面）
Glad to meet you.Nice to meet you!很高興見到您。
3、How are you doing ? 您好嗎？
I ‘M Fine , What about you/And you ? 很好，謝謝。您好嗎？
4、Welcome to..歡迎到…
5、Wish you a most pleasant stay in our hotel.愿您在我們賓館過得愉快。
6、I hope you will enjoy your stay with us.希望您在我們賓館過得愉快。（客人剛?cè)氲陼r(shí)）I hope you are enjoying your stay with us.希望您在我們賓館過得愉快。（客人在飯店逗留期間）I hope you have enjoyed your stay with us.希望您在我們賓館過得愉快。（客人離店時(shí)）
7、Have a good time!祝您過得愉快！電話用語：
8、**hotel , front desk.Can I help you? **飯店，前廳。您找誰？
9、Sorry , I’ve dialed the wrong number.對(duì)不起，我撥錯(cuò)號(hào)了。
10、May I speak to your general manager? 能和你們總經(jīng)理說話嗎？ Speaking.我就是。
11、Sorry , he is not in at the moment.對(duì)不起，他現(xiàn)在不在。
Would you like to leave a message ? 您要留口信嗎？
12、Pardon.對(duì)不起，請?jiān)僬f一遍，好嗎？ I beg your pardon.對(duì)不起，請?jiān)僬f一遍，好嗎？ 祝賀語：
13、Congratulations!祝賀您！
14、Happy birthday!生日快樂！
15、Happy new year!新年快樂！
16、Merry Christmas!圣誕快樂！
17、Have a nice holiday!假日快樂！
18、Wish you every success!祝您成功！答謝和答應(yīng)語:
19、Thank you(very much).謝謝您（非常感謝）。
20、Thank you for your advice(information , help)感謝您的忠告（信息、幫助）。
21、It’s very kind of you.謝謝，您真客氣。
22、You are welcome.不用謝。
23、Not at all.不用謝。
Don’t mention it.不用謝。
24、It’s my pleasure.非常高興為您服務(wù)。(With pleasure.)(My pleasure.)
25、I am at your service.樂意為您效勞。
26、Thank you for staying in our hotel.感謝您在我們酒店下榻。
27、I’m sorry.很抱歉。
28、Excuse me.對(duì)不起。
29、I’m sorry ,It’s my fault.很抱歉。那是我的過錯(cuò)。
30、Sorry to have kept you waiting.對(duì)不起，讓您久等了。
31、Sorry to interrupt you.對(duì)不起，打擾您了。
32、I’m sorry about this.對(duì)此表示抱歉。
33、I apologize for this.我為此道歉。
34、That’s all right.沒關(guān)系。
35、Let’s forget it.算了吧。征詢語：
36、Can(May)I help you? 我能幫您什么嗎？ Yes, please.好的。
37、What can I do for you.我能為您干點(diǎn)什么？
38、Is there anything I can do for you ? 有什么能為您效勞的嗎？
39、Just a moment , please.請稍等一下。
40、May I use your phone? 我能借用您的電話嗎？ Certainly.當(dāng)然可以。Yes, of course.當(dāng)然可以。指路用語:
41、Go upstairs/downstairs.上樓/下樓。
42、It’s on the second(third)floor.在二
（三）樓。
43、Excuse me.對(duì)不起。
Where is the washroom(restroom, elevator)? 請問盥洗室（休息室、電梯）在哪兒？ This way ,please.請這邊走
Turn left /right.往左轉(zhuǎn)/右轉(zhuǎn)。
45、It’s in the lobby near the main entrance.在大廳靠近大門。
46、It’s in the basement at the end of the corridor.在地下室走廊盡頭。提醒用語：
47、Mind/(Watch)your step.請走好。
48、Please be careful.請當(dāng)心。
49、Please don’t leave anything behind.請別遺忘您的東西。50、Don’t worry.別擔(dān)心。
51、Take it easy.放心好了。
52、Please don’t smoke here.請不要在這邊抽煙。
告別語：
53、Goodbye.再見。
54、See you late.再見。
55、Good night.晚安。
56、See you tomorrow.明天見。
57、Goodbye and thank you for coming.再見，謝謝您的光臨。
58、Goodbye and hope to see you again.再見，希望再見到您。
59、Have a nice trip!一路平安！
60、Wish you a pleasant journey!Good luck!祝您旅途愉快！祝您好運(yùn)！前廳：
1、Have you a reservation? 您預(yù)定過了嗎？
2、May I know your name and room number? 您能告訴我您的名字與房間號(hào)嗎？
3、Here is your room key.給您房間鑰匙。
4、Please pay at the cashier’s desk over there.請去那邊帳臺(tái)付款。
5、Are these your baggage? 這些是您的行李嗎？ May I take them for you? 我來幫您拿好嗎？ 客房部
6、Housekeeping.May I come in? 客房服務(wù)員，我可以進(jìn)來嗎？
7、Leave your laundry in the laundry in the laundry bag behind the bathroom door.請把要洗的東西放在浴室門后的洗衣袋中。
8、I hope I’m not disturbing you.我希望沒有打擾您。
9、One moment ,madam.I’ll bring them to you right away.等一會(huì)兒，夫人。我馬上送來。
10、I’ll send for an electrician(doctor , ……)我給您請電工（大夫……）。餐飲部：
11、Sit down , please.Here is the menu.請坐，給您菜單，先生。May I take your order ,sir? 您要點(diǎn)菜嗎？
12、What would you like to have ,coffee or tea? 您要喝咖啡還是茶？
13、Would you like to have any wine with you dinner? 您用餐時(shí)要喝點(diǎn)酒嗎？
14、Service hours are:（餐廳）供應(yīng)時(shí)間是：
7:00a.m.to 9:00a.m.for breakfast.早餐7點(diǎn)到9點(diǎn)。
11:30a.m.to1: 30p.m.for lunch.午餐11點(diǎn)半到1點(diǎn)半。
6:30p.m.to 8:30p.m.for dinner.晚餐6點(diǎn)半到8點(diǎn)半。
15、Here is the bill.Please sign it.這是您的帳單，請簽字。銷售用語：
1、What kind of rooms(foods)would you like to have? 您需要什么樣的房間（吃什么樣的菜）？
2、Here is a brochure of our hotel and tariff.這是介紹我們飯店的小冊子和價(jià)目表。
3、We’ll give you a 10%(ten percent)discount.我們給您九折優(yōu)惠。
4、We’ll offer tour guides complimentary breakfasts.我們給陪同提供免費(fèi)早餐。
5、We accept your terms.我們接受您的條件。公關(guān)用語：
6、May I introduce myself? 讓我介紹我自己。
7、May I present you a litter souvenir? 請接受我們的一點(diǎn)小紀(jì)念品。
8、Let’s drink to our friendship!為我們的友誼干杯！
9、Let me propose a toast to the health of our guests!建議為在座客人的健康干杯！
10、Cheers!干杯！(Bottoms!)征求意見用語：
11、How do you like Chinese food? 您喜歡中國菜嗎？
12、What do you think of our service ? 您對(duì)我們的服務(wù)有什么意見？
13、Thank you for your comments(compliment, suggestions).謝謝您給我們提的意見（贊揚(yáng)、建議）。
14、I’m afraid it’s against the hotel’s regulations.這是違反飯店規(guī)章制度的。
15、In our hotel we don’t accept tips.我們飯店是不收小費(fèi)的。
It’s our pleasure to serve our guests well.我們?yōu)槟転榭腿朔?wù)好而感到高興。Thank you all the same.然而，還是要謝謝您。
16、I’m afraid you’ll have to pay for thedamage.您必須賠償。
17、Thank you for telling us about it.謝謝您告訴我們
I’ll look into the mater right away.我馬上去處理這件事情。
18、Iassure you it wont happen again.我保證此類事情不會(huì)再發(fā)生。
19、Please don’t worry ,sir(madam)先生（夫人），請不必?fù)?dān)心。
I’;;send someone up to your room right away.我馬上派人到你的房間去。
20、I can’t guarantee anything ,but I’ll try my best.我不能保證，但我會(huì)盡力而為。
21、What can I show you.您要買什么？
22、How do you like this fashion(color ,size ,design)? 您喜歡這種款式（顏色、尺寸、圖案）嗎？
23、The extra large size of this color is out of stock.這種顏色的特大號(hào)已經(jīng)賣完了。Please try us again tomorrow.請明天再來看看。
24、They are altogether 175(one hundred and seventy-five)yuan.共計(jì)175元。
You may pay in cash or with credit card.您可以付現(xiàn)金也可以用信用卡。
25、You have made a good choice, you have very good taste.您真會(huì)買東西。您眼力真好。
第三篇：接待外賓常用英語
-----------【接待外賓常用英語】--------------
1、Good to meet you.很高興見到你。
2、Glad to meet you, too.也很高興見到你。
3、Hi, I'm zhao hai.Welcome to my hometown!嗨，我是趙海，歡迎來到我的家鄉(xiāng)。
4、Thank you.I'm David.謝謝你，我是大衛(wèi)。
5、How many times have you been to Wulumuqi？ 你來烏魯木齊多少次啦？
6、Actually it's my first time here.實(shí)際上這是我第一次來這里。
7、I'd like to have you for dinner.我想邀您一起進(jìn)餐。
8、Thanks, it would be my pleasure.謝謝，這是我的榮幸。
9、What do you feel like drinking?
你想喝點(diǎn)什么？
10、Tea is fine with me.喝茶好了。
11、Do you like spicy food? 你喜歡吃辛辣的食物嗎？
12、The spicier the better.越辣越好。
13、Would you mind if I order for us?
我來點(diǎn)菜介意嗎？
14、Sure thing, we have the same taste.當(dāng)然不，我們口味相同。
15、How about some barbecue? 來點(diǎn)烤肉好嗎？
16、No.Thank you.I’m stuffed.不，謝謝，我吃飽了。
17、It's wonderful to have friends visiting from afar.Cheers!有朋自遠(yuǎn)方來不亦樂乎。干杯！
18.To our friendship!為我們的友誼干杯!
18、Cheers!干杯！
19、Don't worry about him.It's just the alcohol talking.別理他。他在說酒話。20、It doesn't matter, I know he's drunk.沒關(guān)系，我知道他醉了。
21、You use chopsticks so well.Where did you learn?你用筷子用的真好，在哪兒學(xué)的。
22、Just now, from watching you.It's not big deal.就現(xiàn)在，看著你用學(xué)的，不是什么大事。
23、Sorry to keep you waiting.很抱歉讓你久等。
24、No problem.沒關(guān)系。
25、Sorry, I didn't hear what you said.對(duì)不起，我沒聽見你說什么。
26、I said: Do you want me to help you? 我說：你需要我?guī)湍銌幔?/p>
27、Thank you very much.非常感謝。
28、You're welcome.It's my pleasure.不用客氣，這是我的榮幸。
29、Do you want to join me for a game of tennis? 你想和我玩一場網(wǎng)球嗎？ 30、Only if you let me win.只要你讓我贏的話。
31、What a beautiful place!
這地方真美！
32、I feel the same way.我有同感。
33、The winters in Xinjiang are good and cold.新疆冬天好冷。
34、You can say that again!你說得沒錯(cuò)！
35、Have you been to the International Bazaar?你去過國際大巴扎了嗎？
36、Yes!The buildings are so beautiful！去過！建筑物特漂亮！
37、Have you been to other parts of Xinjiang?你去過新疆的其它地方嗎？
38、I have been toTulufan.HannasLake and Shihezi.我去過吐魯番、哈納斯湖和石河子。
39、How was your trip to Hannas Lake ?你去哈納斯的旅行怎么樣？ 40、It was wonderful.prettygood.非常好。挺好。
41、What's your dream job?
你夢想的工作是什么？
42、I've always considered owning my own company.我一直在考慮擁有我自己的公司。
43、Don't you think that more companies should invest in Xinjiang?你不認(rèn)為應(yīng)該有更多的公司 來新疆投資嗎？
44、Indubitably.毫無疑問。
45、How's your business?
生意怎樣？
46、Business is booming.生意可火了。
47、Nice talking to you.很高興和你談話。
48、Same here.我也一樣。
49、I really should be going.我真的要走了。50、OK.Later.好吧，回見。
51、Before you go, let's take a picture together.在你走之前，一起合張影吧。
52、Sure no problem.當(dāng)然沒問題。
53、I hope to see you again.我希望再次見到你。
54、Me too.我也是。
55、Take care.多保重。
55、Bon voyage.一路順風(fēng)。
See you again in the near future.后會(huì)有期！56.All the best！祝你萬事如意！
57.I hope you'll come back to China again!希望你能再來中國!58.I'll do that.我一定來。
59、Sit down, please.Here is the menu.請坐，給您菜單，先生。
May I take your order, sir? 您要點(diǎn)菜嗎？
15、Here is the bill.Please sign it.這是您的賬單，請簽字。
17、Thank you for telling us about it.謝謝您告訴我們
I'll look into the matter right away.我馬上去處理這件事情。
18、I assure you it wont happen again.我保證此類事情不會(huì)再發(fā)生。【常用英語】
1、Good morning(afternoon, evening), sir(madam)早上（下午、晚上）好，先生（夫人）。
2、How do you do? ***飯店，前廳。您找誰？
您好！（初次見面）
9、Sorry, I've dialed the wrong number.Glad to meet you.對(duì)不起，我撥錯(cuò)號(hào)了。
很高興見到您。
10、May I speak to your general manager?
3、How are you? 能和你們總經(jīng)理說話嗎？
您好嗎？
Speaking.Fine, thanks.And you? 我就是。
很好，謝謝。您好嗎？
11、Sorry, he is not in at the moment.4、Welcome to our hotel(restaurant, shop).對(duì)不起，他現(xiàn)在不在。
歡迎到我們賓館（餐廳、商店）來。
Would you like to leave a message?
5、Wish you a most pleasant stay in our hotel.您要留口信嗎？
愿您在我們賓館過得愉快。
12、Pardon.6、I hope you will enjoy your stay with us.對(duì)不起，請?jiān)僬f一遍，好嗎？
I beg your pardon.希望您在我們賓館過得愉快。（客人剛?cè)氲?/p>
對(duì)不起，請?jiān)僬f一遍，好嗎？
時(shí)）
I hope you are enjoying your stay with us.英語交流用語?祝賀用語
希望您在我們賓館過得愉快。（客人在飯店
13、Congratulations!逗留期間）
祝賀您！
I hope you have enjoyed your stay with us.14、Happy birthday!希望您在我們賓館過得愉快。（客人離店時(shí)）
生日快樂！
7、Have a good time!
15、Happy new year!祝您過得愉快！
新年快樂！
8、***hotel, front desk.Can I help you?
16、Merry Christmas!圣誕快樂！
17、Have a nice holiday!假日快樂
18、Wish you every success!祝您成功！
答謝和答應(yīng)語:
19、Thank you(very much).謝謝您（非常感謝）。
20、Thank you for your advice(information, help)
感謝您的忠告（信息、幫助）。
21、It's very kind of you.謝謝，您真客氣。
22、You are welcome.不用謝。
23、Not at all.29、I'm sorry, It's my fault.很抱歉。那是我的過錯(cuò)。
30、Sorry to have kept you waiting.對(duì)不起，讓您久等了。
31、Sorry to interrupt you.對(duì)不起，打擾您了。
32、I'm sorry about this.對(duì)此表示抱歉。
33、I apologize for this.我為此道歉。
34、That's all right.沒關(guān)系。
35、Let's forget it.算了吧。
飯店英語交流用語?征詢和指路用語
36、Can(May)I help you? 我能幫您什么嗎？
Yes, please.好的。
37、What can I do for you.我能為您干點(diǎn)什么？
38、Is there anything I can do for you? 有什么能為您效勞的么
39、Just a moment, please.請稍等一下。
40、May I use your phone? 我能借用您的電話嗎？
Certainly.當(dāng)然可以。
Yes, of course.然可以。
41、Go upstairs/downstairs.上樓/下樓。
42、It's on the second(third)floor.在二
（三）樓。
不用謝。
Don't mention it.不用謝。
24、It's my pleasure.非常高興為您服務(wù)。
(With pleasure.)(My pleasure.)
25、I am at your service.樂意為您效勞。
26、Thank you for staying in our hotel.感謝您在我們酒店下榻。
27、I'm sorry.很抱歉。
28、Excuse me.對(duì)不起。
43、Excuse me.對(duì)不起。
Where is the washroom(restroom, elevator)? 請問盥洗室（休息室、電梯）在哪兒？
This way, please.請這邊走
Turn left /right.往左轉(zhuǎn)/右轉(zhuǎn)。
45、It's in the lobby near the main entrance.在大廳靠近大門。
46、It's in the basement at the end of the corridor.在地下室走廊盡頭。
7、Mind/(Watch)your step.請走好。
48、Please be careful.請當(dāng)心。
49、Please don't leave anything behind.請別遺忘您的東西。50、Don't worry.別擔(dān)心。
51、Take it easy.放心好了。
52、Please don't smoke here.請不要在這邊抽煙。
53、Goodbye.再見。
54、See you late.再見。
55、Good night.晚安。
56、See you tomorrow.明天見。
57、Goodbye and thank you for coming.再見，謝謝您的光臨。
58、Goodbye and hope to see you again.再見，希望再見到您。
59、Have a nice trip!一路平安！
60、Wish you a pleasant journey!Good luck!祝您旅途愉快！祝您好運(yùn)！
店英語交流用語?前廳和客房部用語
1、Have you a reservation? 您預(yù)定過了嗎？
2、May I know your name and room number? 您能告訴我您的名字與房間號(hào)嗎？
7、Leave your laundry in the laundry in the laundry bag behind the bathroom oor.請把要洗的東西放在浴室門后的洗衣袋中。
8、I hope I'm not disturbing you.我希望沒有打擾您。
9、One moment, madam.I'll bring them to you right away.等一會(huì)兒，夫人。我馬上送來。
10、I'll send for an electrician(doctor...)我給您請電工（大夫??）。
餐飲部：
11、Sit down, please.Here is the menu.請坐，給您菜單，先生。
May I take your order, sir? 您要點(diǎn)菜嗎？
12、What would you like to have, coffee or tea?
您要喝咖啡還是茶？
13、Would you like to have any wine with you dinner?
您用餐時(shí)要喝點(diǎn)酒嗎？
14、Service hours are:
7:00a.m.to 9:00a.m.for breakfast.早餐7點(diǎn)到9點(diǎn)。
11:30a.m.to1: 30p.m.for lunch.午餐11點(diǎn)半到1點(diǎn)半。
6:30p.m.to 8:30p.m.for dinner.晚餐6點(diǎn)半到8點(diǎn)半。
15、Here is the bill.Please sign it.這是您的賬單，請簽字。
店英語交流用語?銷售用語
1、What kind of rooms(foods)would you like to have?
您需要什么樣的房間（吃什么樣的菜）？
2、Here is a brochure of our hotel and tariff.這是介紹我們飯店的小冊子和價(jià)目表。
3、We'll give you a 10%(ten percent)discount.我們給您九折優(yōu)惠。
3、Here is your room key.給您房間鑰匙。
4、Please pay at the cashier's desk over there.請去那邊帳臺(tái)付款。
5、Are these your baggage? 這些是您的行李嗎？
May I take them for you? 我來幫您拿好嗎？
6、Housekeeping, may I come in? 客房服務(wù)員，我可以進(jìn)來嗎？
4、We'll offer tour guides complimentary breakfasts.我們給陪同提供免費(fèi)早餐。
We accept your terms.我們接受您的條件。
6、May I introduce myself? 讓我介紹我自己。
7、May I present you a litter souvenir? 請接受我們的一點(diǎn)小紀(jì)念品。
8.Let's drink to our friendship!為我們的友誼干杯！
9、Let me propose a toast to the health of our guests!
建議為在座客人的健康干杯！
10、Cheers!(Bottoms!)干杯！
11、How do you like Chinese food? 您喜歡中國菜嗎？
12、What do you think of our service? 您對(duì)我們的服務(wù)有什么意見？
13、Thank you for your
comments(compliment, suggestions).謝謝您給我們提的意見（贊揚(yáng)、建議）。
14、I'm afraid it's against the hotel's regulations.這是違反飯店規(guī)章制度的。
15、In our hotel we don't accept tips.我們飯店是不收小費(fèi)的。
It's our pleasure to serve our guests well.我們?yōu)槟転榭腿朔?wù)好而感到高興。
Thank you all the same.然而，還是要謝謝您。
16、I'm afraid you'll have to pay for the damage.您必須賠償。
17、Thank you for telling us about it.謝謝您告訴我們
I'll look into the mater right away.我馬上去處理這件事情。
18、I assure you it wont happen again.（餐廳）供應(yīng)時(shí)間是：我保證此類事情不會(huì)再發(fā)生。
23、The extra large size of this color is out of
stock.19、Please don't worry, sir(madam)
這種顏色的特大號(hào)已經(jīng)賣完了。
先生（夫人），請不必?fù)?dān)心。
Please try us again tomorrow.I will send someone up to your room right
請明天再來看看。
away.我馬上派人到你的房間去。
24、They are altogether 175(one hundred and
seventy-five)Yuan.20、I can't guarantee anything, but I'll try my best.共計(jì)175元。
You may pay in cash or with credit card.我不能保證，但我會(huì)盡力而為。
您可以付現(xiàn)金也可以用信用卡。
21、What can I show you.25、You have made a good choice, you have 您要買什么？
very good taste.22、How do you like this fashion(color, size，您真會(huì)買東西，眼力真好。design)?
您喜歡這種款式（顏色、尺寸、圖案）嗎？
館英語?預(yù)訂房間
1．I'd like to book a double room for Tuesday next week.下周二我想訂一個(gè)雙人房間。2．What's the price difference? 兩種房間的價(jià)格有什么不同？
3．A double room with a front view is 140 dollars per night, one with a ear view is 115 dollars per night.一間雙人房朝陽面的每晚140美元，背陰面的每晚115美元。
4．I think I'll take the one with a front view then.我想我還是要陽面的吧。
5．How long will you be staying? 您打算住多久？
6．We'll be leaving Sunday morning.我們將在星期天上午離開。
7．And we look forward to seeing you next Tuesday.我們盼望下周二見到您。
8．I'd like to book a single room with bath from the after-noon of October to the morning of October 10.我想訂一個(gè)帶洗澡間的單人房間，10月4日下午到10月10日上午用。
9．We do have a single room available for those dates.我們確實(shí)有一個(gè)單間，在這段時(shí)間可以用。
10．What is the rate, please? 請問房費(fèi)多少？
11．The current rate is $ 50 per night.現(xiàn)行房費(fèi)是50美元一天。
12．What services come with that? 這個(gè)價(jià)格包括哪些服務(wù)項(xiàng)目呢？
13．That sounds not bad at all.I'll take it.聽起來還不錯(cuò)。這個(gè)房間我要了。
14．By the way, I'd like a quiet room away from the street if the is possible.順便說一下，如有可能我想要一個(gè)不臨街的安靜房間
8．I want a double room with a bath.我要一間有浴室的雙人房。
29．How much a day do you charge? 每天收費(fèi)多少？
30．It is hundred yuan a day including heating fee, but excluding service harge.一百元一天，包括供暖費(fèi)但不包括服務(wù)費(fèi)。
31．It's quite reasonable.收費(fèi)十分合理。
32．How long do you intend to stay in this hotel? 您準(zhǔn)備住多久？
33．Have you got through with the check-in procedure? 你是否已經(jīng)辦妥住宿登記手續(xù)？
34．Can I book a single room for my friend beforehand as he will arrive in Shanghai tomorrow morning?
我能為我的朋友預(yù)訂一間單人房嗎? 他將于明天早上到達(dá)上海。
35．Would you mind filling in this form and pay a hundred yuan in advance or him.請?zhí)詈貌㈩A(yù)付一百元錢。
36．This is a receipt for paying in advance.Please keep it.這是預(yù)付款收據(jù)，請收好。
37．Have you any vacant(spare)room in the hotel? 旅館里有空余房間嗎？
38．Sorry, we have no vacant(spare)room for you.But I can recommend ou to the Orient Hotel where you may get a spare room.對(duì)不起，我們已經(jīng)客滿了。但是我可以介紹您去東方飯店，那里有空余的房間。
39．Good afternoon, my room number is 321.Any mail for me? 下午好！我的房號(hào)是321。有我的信嗎？
40．Yes.You have two letters and one telegram, also a message was left y a lady before one hour.有的。您有兩封信和一封電報(bào)，一小時(shí)前有一位小姐來電話留言給您。
41．I'll mail a letter to U.S.A.by airmail.我要寄一封航空信到美國。
42．How much do I have to pay for you? 我要付多少錢？
43．A letter generally mails to America-Europe-Africa by airmail.First 0 grams is 20 yuan.通常一封寄到美國、歐洲、非洲的航空信，20克收費(fèi)20元。
Words and Expressions heating fee 供暖費(fèi)
exclude vt.把??排除在外
reasonable a.價(jià)錢公道的，不貴的fortnight n.十四日，兩星期
procedure n.過程，步驟，程序
check－in procedure 住宿登記手續(xù)
registration n.登記，注冊
deluxe suites 豪華套房
賓館英語?在接待處(2)
44．Yes, we do have a reservation for you.對(duì)了，我們這兒是有您預(yù)訂的房間。
45．Would you please fill out this form while I prepare your key card for ou? 請您把這份表填好，我同時(shí)就給您開出入證，好嗎？
46．What should I fill in under ROOM NUMBER? “房間號(hào)碼”這一欄我該怎么填呢？
47．I'll put in the room number for you later on.過會(huì)兒我來給您填上房間號(hào)碼。
48．You forgot to put in the date of your departure.您忘了填寫離店日期了。
49．And here is your key, Mr.Bradley.Your room number is 1420.給您房間的鑰匙，布拉德利先生。您的房間號(hào)碼是1420。50．It is on the 14th floor and the daily rate is $90.房間在14層，每天的房費(fèi)是90美元。
51．Please make sure that you have it with you all the time.請務(wù)必隨時(shí)帶著它。
52．My business negotiation has progressed much more slowly than I had expected.我的業(yè)務(wù)談判進(jìn)行得比我原先預(yù)料的慢了許多。
53．I wonder if it is possible for me to extend my stay at this hotel for two days.我想知道是否可以讓我在這兒多呆兩天。
54．I'll take a look at the hotel's booking situation.我來查看一下本店房間的預(yù)訂情況。
55．I'm glad that we'll be able to accept your extension re-quest.很高興我們有辦法接受您延長住宿的要求。
56．But I'm afraid that it will be necessary for us to ask you to change rooms for the last two nights.不過，恐怕最后兩天我們得請您搬到別的房間去。
57．We have already let your room to another gentleman.我們已經(jīng)把您住的房間租給了另外一位先生。58．That's no problem at all.（簡單實(shí)用。。。然后的然后祭奠從我大腦中逝去的英文單詞。。）
第四篇：接待外賓簡單英語
一、牛奶、豆?jié){
這兩種食物中含有大量的蛋白質(zhì)，空腹飲用，蛋白質(zhì)將“被迫”轉(zhuǎn)化為熱能消耗掉，起不到營養(yǎng)滋補(bǔ)作用。正確的飲用方法是與點(diǎn)心、面餅等含面粉的食品同食，或餐后兩小時(shí)再喝，或睡前喝均可。
二、酸奶
空腹飲用酸奶，會(huì)使酸奶的保健作用減弱，而飯后兩小時(shí)飲用，或睡前喝，既有滋補(bǔ)保健、促進(jìn)消化作用，又有排氣通便作用。
三、白酒
空腹飲酒會(huì)刺激胃黏膜，久之易引起胃炎、胃潰瘍等疾病。另外，人空腹時(shí)，本身血糖就低，此時(shí)飲酒，人體很快出現(xiàn)低血糖，腦組織會(huì)因缺乏葡萄糖的供應(yīng)而發(fā)生功能性障礙，出現(xiàn)頭暈、心悸、出冷汗及饑餓感，嚴(yán)重者會(huì)發(fā)生低血糖昏迷。
四、茶
空腹飲茶能稀釋胃液，降低消化功能，還會(huì)引起“茶醉”，表現(xiàn)為心慌、頭暈、頭痛、乏力、站立不穩(wěn)等。
五、糖
糖是一種極易消化吸收的食品，空腹大量吃糖，人體短時(shí)間內(nèi)不能分泌足夠的胰島素來維持血糖的正常值，使血液中的血糖驟然升高容易導(dǎo)致眼疾。而且糖屬酸性食品，空腹吃糖還會(huì)破壞機(jī)體內(nèi)的酸堿平衡和各種微生物的平衡，對(duì)健康不利。
六、柿子、西紅柿
含有較多的果膠、單寧酸，上述物質(zhì)與胃酸發(fā)生化學(xué)反應(yīng)生成難以溶解的凝膠塊，易形成胃結(jié)石。
七、香蕉
香蕉中有較多的鎂元素，空腹吃香蕉會(huì)使人體中的鎂驟然升高而破壞人體血液中的鎂鈣平衡，對(duì)心血管產(chǎn)生抑制作用，不利于身體健康。
八、山楂、桔子
含有大量的有機(jī)酸、果酸、山楂酸、枸櫞酸等，空腹食用，會(huì)使胃酸猛增，對(duì)胃黏膜造成不良刺激，使胃脹滿、噯氣、吐酸水。
九、大蒜
大蒜含有強(qiáng)烈辛辣味的大蒜素，空腹食蒜，會(huì)對(duì)胃黏膜、腸壁造成強(qiáng)烈的刺激，引起胃腸痙攣、絞痛。
十、白薯
白薯中含有單寧和膠質(zhì)，會(huì)刺激胃壁分泌更多胃酸，引起燒心等不適感。
十一、冷飲
空腹?fàn)顟B(tài)下暴飲各種冷凍食品，會(huì)刺激胃腸發(fā)生攣縮，久之將導(dǎo)致各種酶促化學(xué)反應(yīng)失調(diào)，誘發(fā)腸胃疾病。
第五篇：酒店接待外賓各崗位服務(wù)英語
打招呼問候語
1.Good evening，sir.晚上好，先生。2.Good night，madam.晚安，夫人。3.How are you？ 你好嗎？
4.Fine，thank you，and you？ 很好，謝謝，您呢？ 5.Fine，thanks.很好，謝謝。6.How do you do？ 您好？ 7.How do you do！您好！
8.Welcome to our hotel.歡迎光臨我們飯店。
9.May you enjoy your stay in our hotel.祝您住店期間愉快。10.Hope you had a good trip.希望您旅途愉快。11.Hope you have a good journey.祝您旅途愉快。12.It’s nice to meet you，sir.見到您很高興，先生。
13.Pleasant to meet you，sir.My name is??見到您很高興，先生。我叫×××
14.Welcome you back，sir.歡迎您回來，先生。
15.Nice to see you again，madam.很高興又見到您，夫人。
16.Goodbye，thank you for coming.Please come again.再見，感謝您光臨，希望您再次光臨。
17.Have a nice day.祝您今天愉快。
18.Have a good evening.祝您度過一個(gè)愉快的夜晚。19.Have a good weekend.祝您周末愉快。
20.Good night and have a good rest.晚安，祝您休息好。21.Good night and pleasant dreams.晚安，祝您做個(gè)好夢。
22.Good night and rest well.Hope you will come back tomorrow.晚安，祝您休息好，明天再來。
23.Hope you a pleasant journey home.祝您回程愉快。24.Happy landing.一路順風(fēng)。
25.What can I do for you，sir？先生，請問我可以幫您嗎？ 26.May I help you？我可以幫您忙嗎？
27.May I be of any assistance？我可以為您做些什么？ 28.Is there anything I can do for you？我能為您做點(diǎn)什么？ 29.Here you are，sir.先生，給您。30.Sorry to have kept you waiting so long，sir.對(duì)不起，先生，讓您久等了。
31.Thank you for waiting，sir.謝謝您的等候，先生。32.Thank you.謝謝。
33.It’s my pleasure.不用謝，很樂意為您效勞。34.It’s my duty.這是我應(yīng)該做的。35.That’s all right.不用謝。36..Not at all.不用謝。
37.Don’t mention it.不必介意。38.I’m afraid not.恐怕不行。39.It’s not possible.這不可能。
40.I’m really sorry，but you see my difficulties.真對(duì)不起，但希望您能體諒我的難處。
41.I’m really sorry to hear that.真抱歉聽您這樣說。42.I beg your pardon.對(duì)不起，請您再說一遍好嗎？ 43.Pardon me，sir？先生，對(duì)不起，請您重復(fù)一遍，好嗎？ 44.I’ll look into it.我將會(huì)調(diào)查此事。
45.How are you？I’m glad to meet you here.您好！在這里見到您真高興。46.We haven’t seen you for a long time.How are you getting along？ 我們好久沒見面了，您好嗎？
49.Wish you a successful visit.祝您訪問成功。50.Merry Christmas！圣誕快樂！51.Happy new year！新年快樂！52.Wish you good luck！祝您好運(yùn)！
53.Wish you a happy festival！祝您節(jié)日愉快！54.After you，please，sir.先生，您先請。55.Thank you for your compliment.謝謝您的贊揚(yáng)。
56.Thank you for your kind understanding.謝謝您的諒解。57.What’s the matter？May I help you? 怎么了？我可以幫你嗎？ 58.I have come to say good－bye.我是來告別的。
59.I’d like to say good－bye to you all.我要向你們大家告別了。60.Good－bye then，and don’t forget to keep in touch.那么再見，別忘記了保持聯(lián)系。
61.Good－bye then，and remember me to your parents.那么再見，代我向您父母問好。62.How long will you stay here？您在這里住多久？
63.May I show you to your room，sir？Hope you’ll enjoy your stay in our hotel.先生，我?guī)椒块g去，好嗎？祝您在我們飯店居住愉快。
64.Wendy，I’d like you to meet my friend，Sam.溫迪，我給你介紹一下我的朋友，山姆。
65.How do you like Beijing？您覺得北京怎么樣？
66.What’s your first impression of China？您對(duì)中國的初步印象如何？ 67.How do you like our hotel？ 您覺得我們飯店怎么樣？ 68.Help yourself to dinner，please.請用餐。
69.We hope you will come and stay with us again.希望您再次光臨我們飯店。
70.We hope you had an enjoyable stay，sir.先生，希望您在這里住的愉快。71.Have a pleasant journey home.祝您旅途愉快。
72.Thank you for choosing our hotel，I hope you enjoy your stay.謝謝您光臨我們飯店，希望您在這里住的愉快。
73.Thank you very much，sir.Goodbye，hope you have a good flight.先生，非常感謝您。再見，希望您航程愉快。
74.We are very happy to have you here.Mr.brown.I do hope you are enjoying your stay with us.布朗先生，我們非常高興您住在我們飯店，我真心希望您在這里住的愉快。
75.See you tomorrow，sir.先生，明天見。76.Pleasant journey home.祝您歸途愉快。
77.Is there anything else that I can do for you？您還有別的事情要我?guī)兔幔?/p>
78.Will it trouble you？這會(huì)打擾您嗎？
79.Would you mind if I ??？如果您不介意，我可以??嗎？
80.If we have any shortcoming，please point it out.照顧不周，請多指正。81.I’m sorry to disturb you.對(duì)不起，打擾了。
82.I’m sorry，It’s our fault.對(duì)不起，這是我們的錯(cuò)。83.Thanks for your reminding.謝謝您的提醒。
84.We’ll try our best to take some measures so that you can be satisfied.我們將立即采取措施，使您滿意。
85.Good morning，Room Reservation，may I help you？早上好，客房預(yù)訂處，請問我可以幫助您嗎？
前臺(tái)接待
1.Would you please complete this registration form？請您填寫一下這張登記表，好嗎？
2.Could you please put your nationality there，sir？先生，請將您的國籍寫在這。
3.May I ask you to put your name in block capitals？請用大寫字母寫您的名字好嗎
4.What’s your occupation，please？請問您的職業(yè)？
5.What’s your address in your native country，please？請問您在本國的地址？
6.Could you sign your name，please？請您簽一下名，好嗎？ 7.I’ll need your signature.我需要您的簽名。8.Sign here，please.請?jiān)谶@簽。
9.Would you put your signature here，please？請您在這簽一下名，好嗎？ 10.May I see your passport，please？我可以看看您的護(hù)照嗎？ 11.Have you got any identification？您有什么可以證明您身份的嗎？ 12.Here is your key，hope you enjoy your stay in our hotel.這是您的鑰匙，祝您住店愉快。
13.Could you please put your key on the Reception Counter when you are out for the sake of safety？為安全期間，請您在外出時(shí)把房間鑰匙放到接待臺(tái)來好嗎？
14.Could you keep your room key until you check out？請您在住點(diǎn)期間自己保管鑰匙，直到離店。
15.The porter will show you to your room.行李員會(huì)領(lǐng)您去您的房間的。16.Your room number is 502.on the fifth floor.您的房號(hào)是502房，在5樓。
17.The porter will take your luggage and show you the way.行李員會(huì)為您提行李，并為您領(lǐng)路。
18.I’m afraid your room is not ready yet.Would you mind waiting，please？We are very sorry for the inconvenience.恐怕您的房間還沒有整理好，希望您不會(huì)介意在這里等一下，給您帶來的不便真對(duì)不起。
19.Our check－in time is 12 noon，I’m afraid we have no vacant rooms now.would you mind waiting until then？我們登記入住的時(shí)間是中午12點(diǎn)，恐怕現(xiàn)在沒有空房，煩請您等到那是好嗎？
20.Unfortunately，we are fully booked for tonight，would you like me to get you a room in another hotel？很抱歉，我們今晚的房間已全部訂滿，我?guī)湍?lián)系另外一家酒店，好嗎？
21.Please wait a moment，I have to check if there is a room available.請稍等，我要查一下看是否有空房間可以出租。
22.As a hotel policy，we require one day’s room charge as a deposit for guests without reservation.飯店規(guī)定沒有預(yù)訂的客人入住需交一天的房費(fèi)押金。
23.The room rate is 135 per day including 10％ service charge.房費(fèi)是每天135美元，包括10％的服務(wù)費(fèi)。
24.Room-to-room calls can be made from your room，please dial room number directly.在房間內(nèi)可撥打房間與房間的電話，請直接撥號(hào)。
25.Half-day room rate will be charged if you check out after 12:00 noon.如果您在中午12:00點(diǎn)以后退房將加收半天房費(fèi)。
26.Full-day room rate will be added if you check out after 6:00pm.如您在下午6點(diǎn)以后退房將收全天房費(fèi)。
27.No additional charge is required for children under 12 sharing parent’s room without extra bed.12歲以下兒童與父母同床不收加床費(fèi)。
28.All reservation are held until 6:00pm unless guaranteed or informed earlier，as a hotel policy.飯店規(guī)定,除保證類預(yù)訂或提前預(yù)訂外，其他預(yù)訂均保留房間至預(yù)訂日當(dāng)天下午6點(diǎn)。
29.Rates are subject to change by the hotel management without a prior notice.飯店房價(jià)若有變更，恕不另行通知。
30.We have special corporate rates for certain commercial accounts.我們對(duì)某些商業(yè)團(tuán)體實(shí)行特別價(jià)格。
31.Please show me your passport or some other identification.請讓我看一下您的護(hù)照或其他能證明您身份的證件。
32.I’m due to check out tomorrow，but I’d like to extend my stay by two or three days.我應(yīng)該明天離店，但我想延長兩至三天離店。
行李員服務(wù)
1.Good afternoon，sir.Welcome to the International Hotel.下午好，先生，歡迎光臨國際大酒店。
2.How many pieces of luggage do you have？請問您一共有幾件行李？ 3.I’ll show you to the Reception Desk.This way，please.我?guī)浇哟_(tái)，這邊請。
4.I’ll put your suitcases by the post over there.我把您的行李放在那邊的柱子那里。
5.A bellman will show you to your room when you have finished checking in.您辦理完住點(diǎn)手續(xù)后,行李員將帶您到您的房間。
6.Good evening，sir.I’ll show you to your room.You have two suitcases and one briefcase.Is this correct？晚上好，先生。我將帶您到您的房間去。您有兩只箱子和一只手提箱，對(duì)嗎？
7.Is there anything breakable in your briefcase？您的手提箱里有易碎的東西嗎？
8.Please follow me，sir.Your elevator is this way.請跟我來，您的電梯在這邊。
9.Watch your step，sir.And come this way，please.您走好，先生，請這邊走。
10.This is your room，sir，after you，sir.May I put your suitcases here？這是您的房間，先生。您請進(jìn)，我可以把您的箱子放在這嗎？
11.Here is your room key，sir.Is this the correct number of bags？先生，這是您的房間鑰匙，您的行李件數(shù)對(duì)嗎？
12.Over here is the switch for the bedside lamp，and this is the volume control for the TV and this is the channel selector.這是床頭燈開關(guān)，這是電視音量開關(guān)，這是電視頻道開關(guān)。
13.If you require anything，you can call the Assistant Manager.如果您有事要詢問，您可以打電話給大堂副理。
14.How many bags do you have all？您一共有幾個(gè)包？ 15.Is this all your luggage？這是您全部的行李嗎？
16.May I help you with you bags，sir?先生讓我?guī)湍眯欣睿脝幔?17.Just a moment，I’ll bring a luggage cart.請稍等一下，我去推輛行李車來。
18.Would you mind taking these bottles with you？您是不是能提著這幾個(gè)瓶子？
19.Could you take this camera with you，sir？先生您是不是能把這個(gè)照相機(jī)帶在身上？
20.Just a moment，please.The elevator will be here soon.請稍等一會(huì)，電梯一會(huì)就下來。
21.This elevator doesn’t go up to the guest rooms.這個(gè)電梯不通客房。22.Please take this elevator for the restaurant.請乘這個(gè)電梯去餐廳。23.This is an express elevator for the restaurant.這是去餐廳的特快電梯嗎？
24.If you would like to go to the restaurant on the top floor，please change elevators at the 15th floor.如果您想去頂層餐廳，請?jiān)?5層換梯。25.Here is a brochure explaining hotel service.這里有本小冊子介紹飯店各項(xiàng)服務(wù)。
26.Your bags will be kept at the Bell Captain’s Desk.您的包將存放在行李部。
27.You may pick up your bags from the Bell Captain’s Desk.您可以到行李部取您的包。
28.Could you come down to the Bell Captain’s Desk with your claim tag to pick up your bags，sir？先生，請您拿著行李牌到行李部來取您的包。29.This is your claim tag，sir.We’ll keep your luggage at the Bell Captain’s Desk.Could you pick it up there，please？
這是您的行李寄存卡，先生。我們將把您的行李寄存在行李部，請您到那里取行李，好嗎？
30.A: I’m going to check-out soon.Could you pick up my luggage，please？ 我馬上就要離店了，你可以上來幫我拿行李嗎？
B: Certainly，sir.We’ll send a bellman immediately.May I have your room number，please？沒問題，先生。我們馬上派一名行李員上來，請問您的房號(hào)是多少？
31.How much is the postage on these letters to Thailand，please？這些信寄到泰國郵資是多少？
32.Do you have EMS in the hotel？飯店里有特快專遞服務(wù)嗎？ 33.Could you tell me how much this parcel is to France？請問這包裹寄到法國要多少錢？
34.What’s the surcharge on this express letter，please？這封快信的附加費(fèi)是多少？
35.Could you tell me much it costs to send a letter airmail from here to Beijing?你能否告訴寄封航空信到北京要多少費(fèi)用？
36.I’ll have to weigh it first，it’s a little overweight.You’ll have to pay extra.我要先稱一下，這封信有些超重，您必須付些額外費(fèi)用。37.What’s the postage for this parcel to Xian，please？請問這只包裹寄到西安要多少錢？
38.Let me weight it first，10 Yuan，please.讓我先稱一下，請付10元錢郵寄。
預(yù)定房間
1.What kind of room would you like（prefer）？您希望要什么樣的房間？ 2.Would you like a room with a front view or a rear view？您是要窗戶臨街的房間，還是要背街的房間？
3.Do you want a single room or a double room？您是要單人間還是雙人間？ 4.Would a double room do？雙人間可以嗎？
5.Would you like breakfast in our hotel？您要不要在飯店吃早餐？ 6.In whose name is the reservation made？是以誰的名義訂的房間？ 7.How do you spell your name，please？請問您的名字怎么拼寫？
8.I’m sorry，but we don’t have any record of your reservation.對(duì)不起，我們這里沒有您預(yù)訂的記錄。
9.I’m sorry，we have no record of a reservation in your name.對(duì)不起，沒有以您名字預(yù)訂房間的記錄。
10.Do you have a letter or fax confirming the reservation？您是否收到過確認(rèn)您訂房的信件或傳真？
11.Who made the reservation，please？請問是誰預(yù)訂的房間？ 12.From which country？從哪個(gè)國家預(yù)訂的？
13.Do you remember the name of the reservation clerk？您是否記得預(yù)訂員的姓名？
14.When did you make the reservation？你是什么時(shí)候訂的房？ 15.What was the date of the reservation？請問您預(yù)訂房間的日期？ 16.Would you like Full American Plan or Continental Plan? 您希望是美國收費(fèi)方式還是歐式收費(fèi)方式？
17.How long do you plan to stay？您計(jì)劃住多久？ 18.How long will you be staying？您將要住多久？ 19.For how many nights？您要住幾個(gè)晚上？ 20.For how long？您準(zhǔn)備住多長時(shí)間？
21.How many guests will there be in your party altogether？你們一起有幾個(gè)人？
22.I can book you a single room for the 15th and 16th.我可以為您在15日、16日兩天訂一個(gè)單人房間。
23.We can confirm a room for the 15th and 16th.我們可以確認(rèn)您15日、16日訂的一個(gè)房間。
24.It’s all right for the 15th，but not the 16th.15日的訂房沒問題，但16日恐怕不行。
25.Just a moment，please.I’ll check the room availability.請稍等，我去查一下房間預(yù)訂情況。
26.Thank you for waiting，sir.先生，謝謝您耐心等待。
27.Sorry to have kept you waiting，sir.對(duì)不起,先生,讓您久等了。28.Unfortunately we are fully booked for July，15th.遺憾的是我們7月15日客房已全部訂滿。
29.I’m sorry，I can’t book you a room for July，15th.對(duì)不起，我無法為您訂7月15日的客房。
30.We are fully booked for all types of rooms on that night.我們酒店那天的客房已全部訂滿。
31.We won’t be able to guarantee you a room for July 15th.我們不能保證7月15日有房間給您。
32.If there isn’t any room，we can get you on the waiting list or we can find you a room in another hotel.如果沒有空房間，我們可以將您放入等候名單中，一旦有空房就馬上給您安排，或者為您在其他飯店找個(gè)房間入住。33.For a single room，the price would be 30 USD.單人房間的價(jià)格是30美元。
34.The total cost would be 100 USD.全部費(fèi)用是100美元。35.There is a 15 percent reduction for drinks.飲料減價(jià)15％。
36.I’m sorry，we don’t have connecting double rooms，but we have large adjoining rooms.對(duì)不起，我們沒有相通的雙人房間，但我們有大的相鄰房間。37.I’m sorry，we don’t have saunas in our hotel，but we have massage service.對(duì)不起，我們沒有蒸汽浴，但我們有按摩服務(wù)。
38.Would you like us to send you a brochure？我們給您寄一份介紹我們飯店的小冊子好嗎？
39.May I have your name and initials，please？請問您的姓名的首寫字母？ 30.Who’s the reservation for？您為誰預(yù)訂房間？
31.Gould you give me your address and telephone number，please？ 請問您的地址和聯(lián)系電話？
32.How will you be paying the bill（account）？您將如何付款？ 33.You’ll have to send us a deposit of 50 USD.您需要寄給我們50美元的押金。
34.Is the company willing to cover all the expenses？公司是否愿意支付所有的費(fèi)用？
35.When will you be arriving？您將何時(shí)到達(dá)？
36.Will you be coming by plane？And the flight No.please？您將乘飛機(jī)來嗎？航班號(hào)是多少？
37.May I have the airline flight number and arrival time？我可以問您航班號(hào)和到達(dá)時(shí)間嗎？
38.We look forward to seeing you（serving you）.我們期待著您的光臨（或：為您服務(wù)）。39.The room may have been reserved in the name of the person who made the reservation.也許您的房間訂在為您預(yù)訂的那個(gè)人名下了。
40.Our hotel has a fine view of the city.從我們飯店可以看到城市的優(yōu)美景色。
41.Our hotel overlooks one of the main avenue in the city.從我們飯店可以俯瞰城市中的主要大道之一。
42.Our hotel is beautifully situated.我們飯店環(huán)境優(yōu)美。
43.Our hotel is located in the centre of the city.我們飯店位于市中心。44.This is the peak season.I’m sorry，but could you call us again later on this week？We may have a cancellation.現(xiàn)在是旅游旺季，很抱歉，您在這周后幾天再打電話過來好嗎？也許會(huì)有人取消預(yù)訂。
45.We don’t have any single room available.Would you mind a double room instead？我們沒有單人間了，如果是個(gè)雙人間您介意嗎？
46.I’m afraid we have no credit arrangements with your company.We will need an advance deposit by bank draft or in cash before the reservation date.抱歉，我們與貴公司沒有信用合同，所以希望您再這個(gè)預(yù)訂日期前以銀行匯票或現(xiàn)金形式付給我們一筆保證金。
47.Good afternoon，we warmly welcome you to our hotel.下午好，歡迎光臨。
客房送餐
1.Room Service，may help you？送餐服務(wù)，有什么可以幫您？
2.Would you please bring me some breakfast？請為我送來一份早餐，好嗎？ 3.At what time would you like your breakfast？您希望什么時(shí)候把您的早餐送來？
4.A Continental breakfast or American breakfast？是要?dú)W式早餐還是美式早餐？ 5.With coffee or tea？需要咖啡還是茶？
6.For how many people，please？請問要幾個(gè)人的送餐？ 7.I will bring it up right away.我馬上把它送上來。
8.Good morning，here is the Continental breakfast you ordered.早上好，這是您點(diǎn)的歐式早餐。
9.Would you like to have something else besides the Continental breakfast？除了歐式早餐，你還想要點(diǎn)別的嗎？
10.Would you please sign the bill？請您在帳單上簽名好嗎？
11.Thank you，enjoy your breakfast please，good-bye.謝謝，請慢用，再見。
12.It won’t take long to prepare for your breakfast.您的早餐不會(huì)用太長時(shí)間準(zhǔn)備。
13.It will take 20minutes to prepare for your lunch.您的午餐需要20分鐘時(shí)間準(zhǔn)備。
14.I would like some lunch now.我想現(xiàn)在進(jìn)午餐。15.It is Room Service here.這是送餐服務(wù)。
16.Shall I pour you some coffee now?我可以為您倒一杯咖啡嗎? 17.Your food and drinks will be sent up in a few minutes.您要的食品和飲料過幾分鐘就會(huì)送上去。
18.It will be up right away.馬上送上去。
19.I will send someone up with your breakfast immediately.我馬上叫人把您的早餐送上來。
20.Our Room Service starts serving at 7 0’clock.送餐服務(wù)從7點(diǎn)開始。21.I am sorry，we don’t start serving lunch until 11am.對(duì)不起，我們要上午11點(diǎn)菜開始提供午餐服務(wù)。
22.Is there anything else that you want？您是不是還要點(diǎn)別的什么？ 23.The room service menu is on the back of the door/送餐服務(wù)菜單掛在門后。
24.It’s my wife’s birthday today，I’d like to order a cake.今天是我太太的生日，我想訂一個(gè)蛋糕。
25.We have different sizes，7inches，9 inches and 11 inches，which do you prefer？我們有不同尺寸的蛋糕，有7英寸的，9英寸的和11英寸的，你想要那一種？
26.When shall I send the cake to your room？什么時(shí)候給您送進(jìn)房間？ 27.Can I have my breakfast brought to the room？我可以在房間用早餐嗎? 28.Of course。What would you like to have？當(dāng)然可以，您想吃些什么？ 29.Some porridge，some fried eggs and some toast with jam and butter.一些麥片粥，一份煎雞蛋，一份烤面包和一些果醬、黃油。
30.How many eggs and how would you like them done？您要幾個(gè)雞蛋？幾成熟？
31.What do you want to drink，tea or coffee？您想喝點(diǎn)什么？茶還是咖啡？ 32.Could you bring me a glass of milk and a boiled egg？你能給我拿一杯牛奶和一個(gè)煮雞蛋嗎？
33.Do 有want to pay cash or sign the bill？您想付現(xiàn)金還是在帳單上簽字？ 34.Please sign your name and room number on the bill.請您把您的姓名和房號(hào)簽在帳單上。
客房清潔用語
1.Housekeeping，may I come in？客房服務(wù)，我可以進(jìn)來嗎？ 2.I’m sorry to disturb you，sir.對(duì)不起，打擾您了，先生。
3.May we clean your room now，sir？先生，我們可以現(xiàn)在打掃您的房間嗎？ 4.Well，I’m a bit tied up at the moment.哦，我現(xiàn)在正忙著呢。5.What time would you like us to come back？您希望我什么時(shí)候再來？ 6.Shall I come back later，sir？先生，我過會(huì)再來好嗎？
7.We will come and clean your room immediately.我們馬上就來打掃您的房間
8.Your room will be ready in half an hour.您的房間過半小時(shí)就會(huì)打掃干凈。9.I’m afraid no cleaning can be done between 12noon and 2pm.May we come between 2pm and 3pm？
恐怕，中午12點(diǎn)到下午2點(diǎn)期間我們不能打掃房間，我們在下午2點(diǎn)至3點(diǎn)之間打掃您的房間行嗎？
10.It’s already noon，and our room hasn’t been made up yet.已經(jīng)快到中午了，我的房間還沒打掃。
11.Just let us know what you need，and if we can，we will oblige.如果您需要什么，就告訴我們，只要是做得到的，我們都會(huì)盡力為您效勞。12.Turn-down service，may I com in？good evening，sir.開夜床服務(wù)，我可以進(jìn)來嗎？晚上好，先生。13.Please put out a “Do Not Disturb ”sign on the door if you need to rest in the room，and the roommaids won’t knock on the door again.如果您需要在房間內(nèi)休息，請?jiān)陂T上掛上“請勿打擾”牌，服務(wù)員就不會(huì)再敲門了。
14.Excuse me，sir，but I haven’t finished cleaning your room，shall I continue？對(duì)不起，先生，我可以繼續(xù)清掃您的房間嗎？
15.I’m very tired，how long will it take you to finish your room？我很累了，還需要多長時(shí)間你才能結(jié)束？
16.Would you please come back later？I will go out 5pm.你能否過會(huì)再來，我下午5點(diǎn)要出去。
17.May I come in for turn down service？我可以進(jìn)房間為您開夜床嗎？ 18.Oh，we are expecting a few people for drinks before going to dinner.Could you come back later？
噢，晚飯前我們有幾個(gè)人要去房間喝飲料，你等會(huì)再來好嗎？
19.Certainly，would it be convenient if I return in half an hour？當(dāng)然可以，如您認(rèn)為方便，我半小時(shí)后再來，可以嗎？
20.Excuse me，it’s almost afternoon，but my room hasn’t been made up yet，why？對(duì)不起，都快下午了，為什么我的房間還沒有打掃？
21.I’m sorry，I’m going to your room as soon as I have finished this one.對(duì)不起，我結(jié)束這間房后立即為您打掃。
22.Can you clean up my room earlier everyday？以后能不能早點(diǎn)打掃我的房間？
23.Certainly，sir.I will clean up your room earlier tomorrow.當(dāng)然可以，先生，明天我將早點(diǎn)為您打掃房間。
票務(wù)中心
1.Will you book a ticket to Paris for me？請您為我頂一張到巴黎的機(jī)票，好嗎？
2.Yes, madam.When do you intend to leave Beijing？好的，太太，您想什么時(shí)候離開北京？
3.Next Monday，May 15th.下周一，5月15日。
4.There are several flights to Paris available on May 15th.5月15日有幾個(gè)航班到巴黎？
5.Which fight do you prefer？您想要哪一個(gè)航班？ 6.Afternoon flights preferably.最好是下午的航班。
7.Yes，madam.there are two flights available that day：one at 4pm，the other one at 9pm.好的，太太，那天下午有兩個(gè)航班，一個(gè)是下午4點(diǎn)，另一個(gè)是下午9點(diǎn)。
8.Fine，I’d like the 4pm one.好的，我想要下午4點(diǎn)的航班。
9.4pm，fine，I’ll fix your ticket，madam.Please wait a little moment.下午4點(diǎn)，好的，我來準(zhǔn)備您的機(jī)票，太太，請您稍等一下。
10.What time do I check-in at the airport？我應(yīng)該幾點(diǎn)鐘到機(jī)場辦理登機(jī)手續(xù)？
11.You must be there by 3pm.您必須在下午3點(diǎn)前到那里。
12.What time does the train reach Shanghai？這趟火車什么時(shí)候到達(dá)上海? 13.What time is the next train to Shanghai，please？請問下班去上海的火車幾點(diǎn)開？
14.Do I need to change train？我還需要轉(zhuǎn)火車嗎？
15.No，this train will take you straight to Shanghai.不用，這車直達(dá)上海。
16.I want to fly to Guangzhou on the first November.我想11月1日飛廣州。17.I want to go economy，and I’d prefer a morning flight.我想買經(jīng)濟(jì)艙的票，另外我喜歡早上的飛機(jī)。
18.I’d like to book a flight to Beijing for Monday，the tenth.我想訂一張10號(hào)星期一飛往北京的機(jī)票。
19.What flights are there from Beijing to Shanghai tomorrow？明天從北京到上海有幾趟班機(jī)？
20.If you are ok at the airport，you must be there 2 hours before the departure.如果保險(xiǎn)些，必須在飛機(jī)起飛前2小時(shí)到達(dá)機(jī)場。
總機(jī)
1.International hotel.May I help you?國際大酒店，我可以幫您嗎？ 2.I’m putting you through，sir.I’m sorry，there’s no answer.Would you like to leave a message or to call back？我給您接過去，先生。對(duì)不起，沒有人聽電話，您是留言還是再打過來？
3.Hold on，please.I’ll put you through to the information？請別掛，我?guī)湍戕D(zhuǎn)到前臺(tái)問詢。
4.I’m sorry，sir.But the manager’s line is busy.I’ll call you back when it is free.對(duì)不起，先生。經(jīng)理電話占線，線路通時(shí)我給您打過來。5.I’ve got the manager’s office for you，sir.The line is free.我已幫您接通了經(jīng)理辦公室電話，先生。電話占線了。
6.This is the operator，may I help you？這是總機(jī)，我可以幫您嗎？ 7.We have a computer wake-up service，please dial 5 first and then the wake-up time.我們有電腦叫醒服務(wù)，請先撥5，然后撥叫醒時(shí)間。
8.Our computer will record the time and your room number.電腦將記錄下您的叫醒時(shí)間和房號(hào)。
9.Excuse me for asking but which country are you calling？對(duì)不起，請問您要往哪個(gè)國家打電話？
10.Which country are you calling，please？請問您要哪個(gè)國家？
11.Which city，please？do you know the city area code？請問時(shí)哪個(gè)城市？您知道區(qū)號(hào)嗎？
12.May I have the number，please？請問電話號(hào)碼是多少？
13.Could you please tell me the telephone number？請您告訴我電話號(hào)碼。14.Could you please tell me the party’s full name and telephone number，please？請告訴我您要通話的對(duì)方的全名和號(hào)碼，好嗎？
15.What’s your name and room number，please？ 請問您的姓名和房號(hào)？ 16.Could you repeat the number，please？請您重復(fù)一下電話號(hào)碼，好嗎？ 17.Would you like a pay call or a collect call，madam？女士，您是要撥直接付款電話還是要對(duì)方付款電話？
18.How would you like to make the call，madam？女士，您希望怎樣付款？ 19.Would you like me to place the call for you？您要我?guī)湍油娫拞幔?20.May I remind you there is still a handling charge？我還要提醒您一下，另外還有手續(xù)費(fèi)。
21.I’m sorry，madam.I’m afraid the credit card can not be used.女士，對(duì)不起，恐怕您不能使用信用卡。
22.Just a moment，please.I’ll put you through.請稍等，我給您接過去。23.May I know who is calling，please？我可以問是誰在講話嗎？ 24.I’ll switch you to room 333＃.我馬上為您接333號(hào)房。
25.I’ll connect you to Mr.Smith’s room right away.我馬上為您接Smith先生房間。
26.Please hold the line a moment，I’m putting you through to his office.請不要放電話，我這就給您接待他辦公室去。27.You’re through，sir.先生，給您接通了。
28.I’m sorry，the line is busy.Would you like to hold on or call back？對(duì)不起，占線。您是等一會(huì)，還是過會(huì)再打過來？
29.Would you like me to page him？您需要我為您呼叫一下嗎？
30.Sir，there is no answer.Would you like to leave a message？先生，沒有人接電話，您是不是要留言？
31.I’m afraid I cannot transfer calls from the house phone.Could you dial the number directly，please？抱歉，我這里無法為您轉(zhuǎn)電話，請您直接撥那個(gè)電話號(hào)碼，好嗎？
32.I’ll transfer your call.Could you hold the line，please？我這就把您的電話轉(zhuǎn)過去。請不要放電話，好嗎？
33.May I tell him who is calling，please？請問我可以告訴他是誰打的電話嗎？
34.Shall I ask him to return your call？我請他給您回電話，好嗎？ 35.Shall I ask him to telephone you？and your telephone number，please？我讓他給您打電話，好嗎？請問您的電話號(hào)碼？
36.Would you care to wait a moment and call back later？請您稍等一會(huì)再打過來好嗎？
37.I’ll pass the message to him.我回向他轉(zhuǎn)達(dá)這個(gè)意思的。38.May I be of any assistance to you？我能幫您做些什么嗎？
39.For room-to-room calls，please dial 6 first and then the room number.打房間之間電話，請先撥6再撥房號(hào)。
40.For outside calls，please dial 9 first and then your desired telephone number.撥打外線電話，請先撥9然后撥您要撥的電話號(hào)碼。
41.For domestic long distance calls，please dial 9 first then the area code and your desired telephone number.打國內(nèi)長途電話，請先撥9，再撥區(qū)號(hào)和您想要的電話號(hào)碼。
42.You may have a long distance call directly from your room，sir.It is cheaper than booking it through the operator.先生，您可以直接在房間打長途電話，這樣比通過接線員要便宜些。
43.For international direct dial，please I before the country code and then the area code and the telephone number.撥打國際長途，請先撥1，然后撥國家代碼、城市代碼和電話號(hào)碼。
44.I’m afraid all calls to abroad must go through the operator.抱歉，恐怕所有的國籍長途電話都要通過接線員。
45.Could you hang up please and we’ll call you back？請您先掛上電話，好嗎？我們會(huì)給您打過來的。
46.I have a collect call from Mr.Smith in New York.Will you accept the charges？這里有一個(gè)要求您支付話款的電話，是Smith先生從紐約打來的，您準(zhǔn)備制服這筆電話費(fèi)嗎？
47.A three-minute station call is ￥10 on weekdays and ￥5 on Sundays，for each additional minute，the charge is ￥2.7.平時(shí)站與站之間的長途電話頭三分鐘是10元，星期日是5元，三分鐘以后每分鐘收費(fèi)2.7元。48.A three-minute person-to-person call is ￥15 on weekdays and ￥6 on weekend.平時(shí)人與人間的長途電話是前三分鐘15元，周六、周日6元。49.For long distance calls，we have special night rates from 9pm to 7am in the next morning.對(duì)長途電話我們實(shí)行夜間特別收費(fèi)價(jià)格，執(zhí)行時(shí)間時(shí)從晚上9點(diǎn)到次日早上7點(diǎn)。
50.If you make a station call，the phone company will start charging as soon as anyone picks up the phone，perhaps not the party you are calling.打站與站間電話，只要對(duì)方拿起電話，電信局將開始計(jì)費(fèi)，或許有時(shí)接聽電話的人不是您想要找的人。
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