第一篇：接待外賓常用英語

-----------【接待外賓常用英語】--------------

1、Good to meet you.很高興見到你。

2、Glad to meet you, too.也很高興見到你。

3、Hi, I'm zhao hai.Welcome to my hometown!嗨，我是趙海，歡迎來到我的家鄉。

4、Thank you.I'm David.謝謝你，我是大衛。

5、How many times have you been to Wulumuqi？ 你來烏魯木齊多少次啦？

6、Actually it's my first time here.實際上這是我第一次來這里。

7、I'd like to have you for dinner.我想邀您一起進餐。

8、Thanks, it would be my pleasure.謝謝，這是我的榮幸。

9、What do you feel like drinking?

你想喝點什么？

10、Tea is fine with me.喝茶好了。

11、Do you like spicy food? 你喜歡吃辛辣的食物嗎？

12、The spicier the better.越辣越好。

13、Would you mind if I order for us?

我來點菜介意嗎？

14、Sure thing, we have the same taste.當然不，我們口味相同。

15、How about some barbecue? 來點烤肉好嗎？

16、No.Thank you.I’m stuffed.不，謝謝，我吃飽了。

17、It's wonderful to have friends visiting from afar.Cheers!有朋自遠方來不亦樂乎。干杯！

18.To our friendship!為我們的友誼干杯!

18、Cheers!干杯！

19、Don't worry about him.It's just the alcohol talking.別理他。他在說酒話。20、It doesn't matter, I know he's drunk.沒關系，我知道他醉了。

21、You use chopsticks so well.Where did you learn?你用筷子用的真好，在哪兒學的。

22、Just now, from watching you.It's not big deal.就現在，看著你用學的，不是什么大事。

23、Sorry to keep you waiting.很抱歉讓你久等。

24、No problem.沒關系。

25、Sorry, I didn't hear what you said.對不起，我沒聽見你說什么。

26、I said: Do you want me to help you? 我說：你需要我幫你嗎？

27、Thank you very much.非常感謝。

28、You're welcome.It's my pleasure.不用客氣，這是我的榮幸。

29、Do you want to join me for a game of tennis? 你想和我玩一場網球嗎？ 30、Only if you let me win.只要你讓我贏的話。

31、What a beautiful place!

這地方真美！

32、I feel the same way.我有同感。

33、The winters in Xinjiang are good and cold.新疆冬天好冷。

34、You can say that again!你說得沒錯！

35、Have you been to the International Bazaar?你去過國際大巴扎了嗎？

36、Yes!The buildings are so beautiful！去過！建筑物特漂亮！

37、Have you been to other parts of Xinjiang?你去過新疆的其它地方嗎？

38、I have been toTulufan.HannasLake and Shihezi.我去過吐魯番、哈納斯湖和石河子。

39、How was your trip to Hannas Lake ?你去哈納斯的旅行怎么樣？ 40、It was wonderful.prettygood.非常好。挺好。

41、What's your dream job?

你夢想的工作是什么？

42、I've always considered owning my own company.我一直在考慮擁有我自己的公司。

43、Don't you think that more companies should invest in Xinjiang?你不認為應該有更多的公司 來新疆投資嗎？

44、Indubitably.毫無疑問。

45、How's your business?

生意怎樣？

46、Business is booming.生意可火了。

47、Nice talking to you.很高興和你談話。

48、Same here.我也一樣。

49、I really should be going.我真的要走了。50、OK.Later.好吧，回見。

51、Before you go, let's take a picture together.在你走之前，一起合張影吧。

52、Sure no problem.當然沒問題。

53、I hope to see you again.我希望再次見到你。

54、Me too.我也是。

55、Take care.多保重。

55、Bon voyage.一路順風。

See you again in the near future.后會有期！56.All the best！祝你萬事如意！

57.I hope you'll come back to China again!希望你能再來中國!58.I'll do that.我一定來。

59、Sit down, please.Here is the menu.請坐，給您菜單，先生。

May I take your order, sir? 您要點菜嗎？

15、Here is the bill.Please sign it.這是您的賬單，請簽字。

17、Thank you for telling us about it.謝謝您告訴我們

I'll look into the matter right away.我馬上去處理這件事情。

18、I assure you it wont happen again.我保證此類事情不會再發生?！境Ｓ糜⒄Z】

1、Good morning(afternoon, evening), sir(madam)早上（下午、晚上）好，先生（夫人）。

2、How do you do? ***飯店，前廳。您找誰？

您好！（初次見面）

9、Sorry, I've dialed the wrong number.Glad to meet you.對不起，我撥錯號了。

很高興見到您。

10、May I speak to your general manager?

3、How are you? 能和你們總經理說話嗎？

您好嗎？

Speaking.Fine, thanks.And you? 我就是。

很好，謝謝。您好嗎？

11、Sorry, he is not in at the moment.4、Welcome to our hotel(restaurant, shop).對不起，他現在不在。

歡迎到我們賓館（餐廳、商店）來。

Would you like to leave a message?

5、Wish you a most pleasant stay in our hotel.您要留口信嗎？

愿您在我們賓館過得愉快。

12、Pardon.6、I hope you will enjoy your stay with us.對不起，請再說一遍，好嗎？

I beg your pardon.希望您在我們賓館過得愉快。（客人剛入店

對不起，請再說一遍，好嗎？

時）

I hope you are enjoying your stay with us.英語交流用語?祝賀用語

希望您在我們賓館過得愉快。（客人在飯店

13、Congratulations!逗留期間）

祝賀您！

I hope you have enjoyed your stay with us.14、Happy birthday!希望您在我們賓館過得愉快。（客人離店時）

生日快樂！

7、Have a good time!

15、Happy new year!祝您過得愉快！

新年快樂！

8、***hotel, front desk.Can I help you?

16、Merry Christmas!圣誕快樂！

17、Have a nice holiday!假日快樂

18、Wish you every success!祝您成功！

答謝和答應語:

19、Thank you(very much).謝謝您（非常感謝）。

20、Thank you for your advice(information, help)

感謝您的忠告（信息、幫助）。

21、It's very kind of you.謝謝，您真客氣。

22、You are welcome.不用謝。

23、Not at all.29、I'm sorry, It's my fault.很抱歉。那是我的過錯。

30、Sorry to have kept you waiting.對不起，讓您久等了。

31、Sorry to interrupt you.對不起，打擾您了。

32、I'm sorry about this.對此表示抱歉。

33、I apologize for this.我為此道歉。

34、That's all right.沒關系。

35、Let's forget it.算了吧。

飯店英語交流用語?征詢和指路用語

36、Can(May)I help you? 我能幫您什么嗎？

Yes, please.好的。

37、What can I do for you.我能為您干點什么？

38、Is there anything I can do for you? 有什么能為您效勞的么

39、Just a moment, please.請稍等一下。

40、May I use your phone? 我能借用您的電話嗎？

Certainly.當然可以。

Yes, of course.然可以。

41、Go upstairs/downstairs.上樓/下樓。

42、It's on the second(third)floor.在二

（三）樓。

不用謝。

Don't mention it.不用謝。

24、It's my pleasure.非常高興為您服務。

(With pleasure.)(My pleasure.)

25、I am at your service.樂意為您效勞。

26、Thank you for staying in our hotel.感謝您在我們酒店下榻。

27、I'm sorry.很抱歉。

28、Excuse me.對不起。

43、Excuse me.對不起。

Where is the washroom(restroom, elevator)? 請問盥洗室（休息室、電梯）在哪兒？

This way, please.請這邊走

Turn left /right.往左轉/右轉。

45、It's in the lobby near the main entrance.在大廳靠近大門。

46、It's in the basement at the end of the corridor.在地下室走廊盡頭。

7、Mind/(Watch)your step.請走好。

48、Please be careful.請當心。

49、Please don't leave anything behind.請別遺忘您的東西。50、Don't worry.別擔心。

51、Take it easy.放心好了。

52、Please don't smoke here.請不要在這邊抽煙。

53、Goodbye.再見。

54、See you late.再見。

55、Good night.晚安。

56、See you tomorrow.明天見。

57、Goodbye and thank you for coming.再見，謝謝您的光臨。

58、Goodbye and hope to see you again.再見，希望再見到您。

59、Have a nice trip!一路平安！

60、Wish you a pleasant journey!Good luck!祝您旅途愉快！祝您好運！

店英語交流用語?前廳和客房部用語

1、Have you a reservation? 您預定過了嗎？

2、May I know your name and room number? 您能告訴我您的名字與房間號嗎？

7、Leave your laundry in the laundry in the laundry bag behind the bathroom oor.請把要洗的東西放在浴室門后的洗衣袋中。

8、I hope I'm not disturbing you.我希望沒有打擾您。

9、One moment, madam.I'll bring them to you right away.等一會兒，夫人。我馬上送來。

10、I'll send for an electrician(doctor...)我給您請電工（大夫??）。

餐飲部：

11、Sit down, please.Here is the menu.請坐，給您菜單，先生。

May I take your order, sir? 您要點菜嗎？

12、What would you like to have, coffee or tea?

您要喝咖啡還是茶？

13、Would you like to have any wine with you dinner?

您用餐時要喝點酒嗎？

14、Service hours are:

7:00a.m.to 9:00a.m.for breakfast.早餐7點到9點。

11:30a.m.to1: 30p.m.for lunch.午餐11點半到1點半。

6:30p.m.to 8:30p.m.for dinner.晚餐6點半到8點半。

15、Here is the bill.Please sign it.這是您的賬單，請簽字。

店英語交流用語?銷售用語

1、What kind of rooms(foods)would you like to have?

您需要什么樣的房間（吃什么樣的菜）？

2、Here is a brochure of our hotel and tariff.這是介紹我們飯店的小冊子和價目表。

3、We'll give you a 10%(ten percent)discount.我們給您九折優惠。

3、Here is your room key.給您房間鑰匙。

4、Please pay at the cashier's desk over there.請去那邊帳臺付款。

5、Are these your baggage? 這些是您的行李嗎？

May I take them for you? 我來幫您拿好嗎？

6、Housekeeping, may I come in? 客房服務員，我可以進來嗎？

4、We'll offer tour guides complimentary breakfasts.我們給陪同提供免費早餐。

We accept your terms.我們接受您的條件。

6、May I introduce myself? 讓我介紹我自己。

7、May I present you a litter souvenir? 請接受我們的一點小紀念品。

8.Let's drink to our friendship!為我們的友誼干杯！

9、Let me propose a toast to the health of our guests!

建議為在座客人的健康干杯！

10、Cheers!(Bottoms!)干杯！

11、How do you like Chinese food? 您喜歡中國菜嗎？

12、What do you think of our service? 您對我們的服務有什么意見？

13、Thank you for your

comments(compliment, suggestions).謝謝您給我們提的意見（贊揚、建議）。

14、I'm afraid it's against the hotel's regulations.這是違反飯店規章制度的。

15、In our hotel we don't accept tips.我們飯店是不收小費的。

It's our pleasure to serve our guests well.我們為能為客人服務好而感到高興。

Thank you all the same.然而，還是要謝謝您。

16、I'm afraid you'll have to pay for the damage.您必須賠償。

17、Thank you for telling us about it.謝謝您告訴我們

I'll look into the mater right away.我馬上去處理這件事情。

18、I assure you it wont happen again.（餐廳）供應時間是：我保證此類事情不會再發生。

23、The extra large size of this color is out of

stock.19、Please don't worry, sir(madam)

這種顏色的特大號已經賣完了。

先生（夫人），請不必擔心。

Please try us again tomorrow.I will send someone up to your room right

請明天再來看看。

away.我馬上派人到你的房間去。

24、They are altogether 175(one hundred and

seventy-five)Yuan.20、I can't guarantee anything, but I'll try my best.共計175元。

You may pay in cash or with credit card.我不能保證，但我會盡力而為。

您可以付現金也可以用信用卡。

21、What can I show you.25、You have made a good choice, you have 您要買什么？

very good taste.22、How do you like this fashion(color, size，您真會買東西，眼力真好。design)?

您喜歡這種款式（顏色、尺寸、圖案）嗎？

館英語?預訂房間

1．I'd like to book a double room for Tuesday next week.下周二我想訂一個雙人房間。2．What's the price difference? 兩種房間的價格有什么不同？

3．A double room with a front view is 140 dollars per night, one with a ear view is 115 dollars per night.一間雙人房朝陽面的每晚140美元，背陰面的每晚115美元。

4．I think I'll take the one with a front view then.我想我還是要陽面的吧。

5．How long will you be staying? 您打算住多久？

6．We'll be leaving Sunday morning.我們將在星期天上午離開。

7．And we look forward to seeing you next Tuesday.我們盼望下周二見到您。

8．I'd like to book a single room with bath from the after-noon of October to the morning of October 10.我想訂一個帶洗澡間的單人房間，10月4日下午到10月10日上午用。

9．We do have a single room available for those dates.我們確實有一個單間，在這段時間可以用。

10．What is the rate, please? 請問房費多少？

11．The current rate is $ 50 per night.現行房費是50美元一天。

12．What services come with that? 這個價格包括哪些服務項目呢？

13．That sounds not bad at all.I'll take it.聽起來還不錯。這個房間我要了。

14．By the way, I'd like a quiet room away from the street if the is possible.順便說一下，如有可能我想要一個不臨街的安靜房間

8．I want a double room with a bath.我要一間有浴室的雙人房。

29．How much a day do you charge? 每天收費多少？

30．It is hundred yuan a day including heating fee, but excluding service harge.一百元一天，包括供暖費但不包括服務費。

31．It's quite reasonable.收費十分合理。

32．How long do you intend to stay in this hotel? 您準備住多久？

33．Have you got through with the check-in procedure? 你是否已經辦妥住宿登記手續？

34．Can I book a single room for my friend beforehand as he will arrive in Shanghai tomorrow morning?

我能為我的朋友預訂一間單人房嗎? 他將于明天早上到達上海。

35．Would you mind filling in this form and pay a hundred yuan in advance or him.請填好并預付一百元錢。

36．This is a receipt for paying in advance.Please keep it.這是預付款收據，請收好。

37．Have you any vacant(spare)room in the hotel? 旅館里有空余房間嗎？

38．Sorry, we have no vacant(spare)room for you.But I can recommend ou to the Orient Hotel where you may get a spare room.對不起，我們已經客滿了。但是我可以介紹您去東方飯店，那里有空余的房間。

39．Good afternoon, my room number is 321.Any mail for me? 下午好！我的房號是321。有我的信嗎？

40．Yes.You have two letters and one telegram, also a message was left y a lady before one hour.有的。您有兩封信和一封電報，一小時前有一位小姐來電話留言給您。

41．I'll mail a letter to U.S.A.by airmail.我要寄一封航空信到美國。

42．How much do I have to pay for you? 我要付多少錢？

43．A letter generally mails to America-Europe-Africa by airmail.First 0 grams is 20 yuan.通常一封寄到美國、歐洲、非洲的航空信，20克收費20元。

Words and Expressions heating fee 供暖費

exclude vt.把??排除在外

reasonable a.價錢公道的，不貴的fortnight n.十四日，兩星期

procedure n.過程，步驟，程序

check－in procedure 住宿登記手續

registration n.登記，注冊

deluxe suites 豪華套房

賓館英語?在接待處(2)

44．Yes, we do have a reservation for you.對了，我們這兒是有您預訂的房間。

45．Would you please fill out this form while I prepare your key card for ou? 請您把這份表填好，我同時就給您開出入證，好嗎？

46．What should I fill in under ROOM NUMBER? “房間號碼”這一欄我該怎么填呢？

47．I'll put in the room number for you later on.過會兒我來給您填上房間號碼。

48．You forgot to put in the date of your departure.您忘了填寫離店日期了。

49．And here is your key, Mr.Bradley.Your room number is 1420.給您房間的鑰匙，布拉德利先生。您的房間號碼是1420。50．It is on the 14th floor and the daily rate is $90.房間在14層，每天的房費是90美元。

51．Please make sure that you have it with you all the time.請務必隨時帶著它。

52．My business negotiation has progressed much more slowly than I had expected.我的業務談判進行得比我原先預料的慢了許多。

53．I wonder if it is possible for me to extend my stay at this hotel for two days.我想知道是否可以讓我在這兒多呆兩天。

54．I'll take a look at the hotel's booking situation.我來查看一下本店房間的預訂情況。

55．I'm glad that we'll be able to accept your extension re-quest.很高興我們有辦法接受您延長住宿的要求。

56．But I'm afraid that it will be necessary for us to ask you to change rooms for the last two nights.不過，恐怕最后兩天我們得請您搬到別的房間去。

57．We have already let your room to another gentleman.我們已經把您住的房間租給了另外一位先生。58．That's no problem at all.（簡單實用。。。然后的然后祭奠從我大腦中逝去的英文單詞。。）

第二篇：接待外賓簡單英語

一、牛奶、豆漿

這兩種食物中含有大量的蛋白質，空腹飲用，蛋白質將“被迫”轉化為熱能消耗掉，起不到營養滋補作用。正確的飲用方法是與點心、面餅等含面粉的食品同食，或餐后兩小時再喝，或睡前喝均可。

二、酸奶

空腹飲用酸奶，會使酸奶的保健作用減弱，而飯后兩小時飲用，或睡前喝，既有滋補保健、促進消化作用，又有排氣通便作用。

三、白酒

空腹飲酒會刺激胃黏膜，久之易引起胃炎、胃潰瘍等疾病。另外，人空腹時，本身血糖就低，此時飲酒，人體很快出現低血糖，腦組織會因缺乏葡萄糖的供應而發生功能性障礙，出現頭暈、心悸、出冷汗及饑餓感，嚴重者會發生低血糖昏迷。

四、茶

空腹飲茶能稀釋胃液，降低消化功能，還會引起“茶醉”，表現為心慌、頭暈、頭痛、乏力、站立不穩等。

五、糖

糖是一種極易消化吸收的食品，空腹大量吃糖，人體短時間內不能分泌足夠的胰島素來維持血糖的正常值，使血液中的血糖驟然升高容易導致眼疾。而且糖屬酸性食品，空腹吃糖還會破壞機體內的酸堿平衡和各種微生物的平衡，對健康不利。

六、柿子、西紅柿

含有較多的果膠、單寧酸，上述物質與胃酸發生化學反應生成難以溶解的凝膠塊，易形成胃結石。

七、香蕉

香蕉中有較多的鎂元素，空腹吃香蕉會使人體中的鎂驟然升高而破壞人體血液中的鎂鈣平衡，對心血管產生抑制作用，不利于身體健康。

八、山楂、桔子

含有大量的有機酸、果酸、山楂酸、枸櫞酸等，空腹食用，會使胃酸猛增，對胃黏膜造成不良刺激，使胃脹滿、噯氣、吐酸水。

九、大蒜

大蒜含有強烈辛辣味的大蒜素，空腹食蒜，會對胃黏膜、腸壁造成強烈的刺激，引起胃腸痙攣、絞痛。

十、白薯

白薯中含有單寧和膠質，會刺激胃壁分泌更多胃酸，引起燒心等不適感。

十一、冷飲

空腹狀態下暴飲各種冷凍食品，會刺激胃腸發生攣縮，久之將導致各種酶促化學反應失調，誘發腸胃疾病。

第三篇：外賓接待英語

hotel酒店 restaurant飯店飯館 , shop商店，藥店drug store

9點 9 o,clock, 半小時 half an hour，一個半小時 one and half an hour

今晚tonight 前天the day before yesterday，后天the day after tomorrow.一會見 see you later；工作日weekday 周末 weekend

A：客房服務，我能為您做些什么嗎？ A: Room service, can I help you?

A：你好，我想要辦理入住/離開。

A: Hello, I would like to check in/check out , please.B：您在我們這里預定客房了嗎？

B: Do you have a reservation with us?

A：是的，我在你們酒店預訂了今晚的房間。A: Yes, I booked a room here for tonight.B：請問您的尊姓大名？

B: May I have your name, please?

B：請讓我看一下您的護照好嗎？ B: May I see your passport, please?

A：可以，給你。A: Ok, here you are.B：請您填一下這份來客登記卡。

B: Would you mind filling in the registration form

A：好的。A: All right.B：請您在上面簽上您的姓名，好嗎？

B: Could you sign your name here, please?

A：可以了嗎? Is that ok?------------------------歡迎和問候語：

1、Good morning(afternoon , evening)早上（下午、晚上）好，先生（夫人）。

2、How do you do? 您好?。ǔ醮我娒妫?/p>

Glad to meet you.Nice to meet you!很高興見到您。

3、How are you doing ? 您好嗎？

I ‘M Fine , What about you/And you ? 很好，謝謝。您好嗎？

4、Welcome to..歡迎到…

5、Wish you a most pleasant stay in our hotel.愿您在我們賓館過得愉快。

6、I hope you will enjoy your stay with us.希望您在我們賓館過得愉快。（客人剛入店時）I hope you are enjoying your stay with us.希望您在我們賓館過得愉快。（客人在飯店逗留期間）I hope you have enjoyed your stay with us.希望您在我們賓館過得愉快。（客人離店時）

7、Have a good time!祝您過得愉快！電話用語：

8、**hotel , front desk.Can I help you? **飯店，前廳。您找誰？

9、Sorry , I’ve dialed the wrong number.對不起，我撥錯號了。

10、May I speak to your general manager? 能和你們總經理說話嗎？ Speaking.我就是。

11、Sorry , he is not in at the moment.對不起，他現在不在。

Would you like to leave a message ? 您要留口信嗎？

12、Pardon.對不起，請再說一遍，好嗎？ I beg your pardon.對不起，請再說一遍，好嗎？ 祝賀語：

13、Congratulations!祝賀您！

14、Happy birthday!生日快樂！

15、Happy new year!新年快樂！

16、Merry Christmas!圣誕快樂！

17、Have a nice holiday!假日快樂！

18、Wish you every success!祝您成功！答謝和答應語:

19、Thank you(very much).謝謝您（非常感謝）。

20、Thank you for your advice(information , help)感謝您的忠告（信息、幫助）。

21、It’s very kind of you.謝謝，您真客氣。

22、You are welcome.不用謝。

23、Not at all.不用謝。

Don’t mention it.不用謝。

24、It’s my pleasure.非常高興為您服務。(With pleasure.)(My pleasure.)

25、I am at your service.樂意為您效勞。

26、Thank you for staying in our hotel.感謝您在我們酒店下榻。

27、I’m sorry.很抱歉。

28、Excuse me.對不起。

29、I’m sorry ,It’s my fault.很抱歉。那是我的過錯。

30、Sorry to have kept you waiting.對不起，讓您久等了。

31、Sorry to interrupt you.對不起，打擾您了。

32、I’m sorry about this.對此表示抱歉。

33、I apologize for this.我為此道歉。

34、That’s all right.沒關系。

35、Let’s forget it.算了吧。征詢語：

36、Can(May)I help you? 我能幫您什么嗎？ Yes, please.好的。

37、What can I do for you.我能為您干點什么？

38、Is there anything I can do for you ? 有什么能為您效勞的嗎？

39、Just a moment , please.請稍等一下。

40、May I use your phone? 我能借用您的電話嗎？ Certainly.當然可以。Yes, of course.當然可以。指路用語:

41、Go upstairs/downstairs.上樓/下樓。

42、It’s on the second(third)floor.在二

（三）樓。

43、Excuse me.對不起。

Where is the washroom(restroom, elevator)? 請問盥洗室（休息室、電梯）在哪兒？ This way ,please.請這邊走

Turn left /right.往左轉/右轉。

45、It’s in the lobby near the main entrance.在大廳靠近大門。

46、It’s in the basement at the end of the corridor.在地下室走廊盡頭。提醒用語：

47、Mind/(Watch)your step.請走好。

48、Please be careful.請當心。

49、Please don’t leave anything behind.請別遺忘您的東西。50、Don’t worry.別擔心。

51、Take it easy.放心好了。

52、Please don’t smoke here.請不要在這邊抽煙。

告別語：

53、Goodbye.再見。

54、See you late.再見。

55、Good night.晚安。

56、See you tomorrow.明天見。

57、Goodbye and thank you for coming.再見，謝謝您的光臨。

58、Goodbye and hope to see you again.再見，希望再見到您。

59、Have a nice trip!一路平安！

60、Wish you a pleasant journey!Good luck!祝您旅途愉快！祝您好運！前廳：

1、Have you a reservation? 您預定過了嗎？

2、May I know your name and room number? 您能告訴我您的名字與房間號嗎？

3、Here is your room key.給您房間鑰匙。

4、Please pay at the cashier’s desk over there.請去那邊帳臺付款。

5、Are these your baggage? 這些是您的行李嗎？ May I take them for you? 我來幫您拿好嗎？ 客房部

6、Housekeeping.May I come in? 客房服務員，我可以進來嗎？

7、Leave your laundry in the laundry in the laundry bag behind the bathroom door.請把要洗的東西放在浴室門后的洗衣袋中。

8、I hope I’m not disturbing you.我希望沒有打擾您。

9、One moment ,madam.I’ll bring them to you right away.等一會兒，夫人。我馬上送來。

10、I’ll send for an electrician(doctor , ……)我給您請電工（大夫……）。餐飲部：

11、Sit down , please.Here is the menu.請坐，給您菜單，先生。May I take your order ,sir? 您要點菜嗎？

12、What would you like to have ,coffee or tea? 您要喝咖啡還是茶？

13、Would you like to have any wine with you dinner? 您用餐時要喝點酒嗎？

14、Service hours are:（餐廳）供應時間是：

7:00a.m.to 9:00a.m.for breakfast.早餐7點到9點。

11:30a.m.to1: 30p.m.for lunch.午餐11點半到1點半。

6:30p.m.to 8:30p.m.for dinner.晚餐6點半到8點半。

15、Here is the bill.Please sign it.這是您的帳單，請簽字。銷售用語：

1、What kind of rooms(foods)would you like to have? 您需要什么樣的房間（吃什么樣的菜）？

2、Here is a brochure of our hotel and tariff.這是介紹我們飯店的小冊子和價目表。

3、We’ll give you a 10%(ten percent)discount.我們給您九折優惠。

4、We’ll offer tour guides complimentary breakfasts.我們給陪同提供免費早餐。

5、We accept your terms.我們接受您的條件。公關用語：

6、May I introduce myself? 讓我介紹我自己。

7、May I present you a litter souvenir? 請接受我們的一點小紀念品。

8、Let’s drink to our friendship!為我們的友誼干杯！

9、Let me propose a toast to the health of our guests!建議為在座客人的健康干杯！

10、Cheers!干杯！(Bottoms!)征求意見用語：

11、How do you like Chinese food? 您喜歡中國菜嗎？

12、What do you think of our service ? 您對我們的服務有什么意見？

13、Thank you for your comments(compliment, suggestions).謝謝您給我們提的意見（贊揚、建議）。

14、I’m afraid it’s against the hotel’s regulations.這是違反飯店規章制度的。

15、In our hotel we don’t accept tips.我們飯店是不收小費的。

It’s our pleasure to serve our guests well.我們為能為客人服務好而感到高興。Thank you all the same.然而，還是要謝謝您。

16、I’m afraid you’ll have to pay for thedamage.您必須賠償。

17、Thank you for telling us about it.謝謝您告訴我們

I’ll look into the mater right away.我馬上去處理這件事情。

18、Iassure you it wont happen again.我保證此類事情不會再發生。

19、Please don’t worry ,sir(madam)先生（夫人），請不必擔心。

I’;;send someone up to your room right away.我馬上派人到你的房間去。

20、I can’t guarantee anything ,but I’ll try my best.我不能保證，但我會盡力而為。

21、What can I show you.您要買什么？

22、How do you like this fashion(color ,size ,design)? 您喜歡這種款式（顏色、尺寸、圖案）嗎？

23、The extra large size of this color is out of stock.這種顏色的特大號已經賣完了。Please try us again tomorrow.請明天再來看看。

24、They are altogether 175(one hundred and seventy-five)yuan.共計175元。

You may pay in cash or with credit card.您可以付現金也可以用信用卡。

25、You have made a good choice, you have very good taste.您真會買東西。您眼力真好。

第四篇：接待外賓服務常用英語

收集了絕大部分常用接待語境，前部分英文介紹和各種接待用語，后部分中文介紹如何接待外賓的到來，歡迎廣大英文工作者采納！接待服務常用英語

一、歡迎和問候語：

1、Good morning(afternoon, evening), sir(madam)早上（下午、晚上）好，先生（夫人）。

2、How do you do?您好?。ǔ醮我娒妫〨lad to meet you.很高興見到您。

3、How are you?您好嗎？ Fine, Thanks.And you ?很好，謝謝。您好嗎？

4、Welcome to our hotel(restaurant , shop).歡迎到我們賓館（餐廳、商店）來。

5、Wish you a most pleasant stay in our hotel.愿您在我們賓館過得愉快。

6、I hope you will enjoy your stay with us.希望您在我們賓館過得愉快。（客人剛入店時）I hope you are enjoying your stay with us.希望您在我們賓館過得愉快。（客人在飯店逗留期間）I hope you have enjoyed your stay with us.希望您在我們賓館過得愉快。（客人離店時）

7、Have a good time!祝您過得愉快！

二、電話用語：

8、hotel , front desk.Can I help you?**飯店，前廳。您找誰？

9、Sorry, I've dialed the wrong number.對不起，我撥錯號了。

10、May I speak to your general manager?能和你們總經理說話嗎？ Speaking.我就是。

11、Sorry, he is not in at the moment.對不起，他現在不在。Would you like to leave a message?您要留口信嗎？

12、Pardon.對不起，請再說一遍，好嗎？ I beg your pardon.對不起，請再說一遍，好嗎？

三、祝賀用語：

13、Congratulations!祝賀您！

14、Happy birthday!生日快樂！

15、Happy new year!新年快樂！

16、Merry Christmas!圣誕快樂！

17、Have a nice holiday!假日快樂！

18、Wish you every success!祝您成功！

四、答謝和答應語:

19、Thank you(very much).謝謝您（非常感謝）。20、Thank you for your advice(information , help)感謝您的忠告（信息、幫助）。

21、It's very kind of you.謝謝，您真客氣。

22、You are welcome.不用謝。

23、Not at all.不用謝。Don't mention it.不用謝。

第五篇：外事英語-外賓接待

外事英語-外賓接待 00:02.57]接待外賓

[00:05.15]Dialogue 1 At the Airport.[00:07.24]在機場

[00:09.33]professional Terms [00:10.41]專業術語 [00:11.49]secretary n.[00:12.63]秘書

[00:13.77]import n.[00:14.85]進口

[00:15.93]export n.[00:16.99]出口

[00:18.05]textile n.[00:19.13]織物

[00:20.22]airport n [00:21.25]飛機場 [00:22.28]flight n.[00:23.39]飛行

[00:24.50]baggage n.[00:25.59]行李

[00:26.67]suitcase n.[00:27.73]手提箱

[00:28.79]Excuse me, are you Mr.Wilson from the United State or America? [00:31.44]請問，你是美國來的威爾遜先生嗎？ [00:34.09]Yes , I am.[00:35.63]是的，我是。

[00:37.17]I'm Mei Wen,the secretary of China National Textiles Import & Export Corporation.[00:40.80]我是梅雯，中國紡織品進出口公司的秘書。[00:44.43]How do you do.Miss Mei.[00:46.00]你好，梅小姐。

[00:47.57]how do you do, Mr.Willson, Welcome to China.[00:49.66]你好，威爾遜先生，歡迎你來到中國。

[00:51.75]Thank you.It's very kind of you to come to meet me at the airport ,Miss Mei.[00:54.35]謝謝，梅小姐。你到機場來接我，真太客氣了。[00:56.95]It's my pleasure , I hope you will enjoy your stay here.[00:59.55]樂意效勞。希望你在這兒過得愉快。[01:02.15]Thank you , I'm sure I will.[01:03.71]謝謝，我相信會的。

[01:05.28]Did you have a pleasant flight? [01:06.87]你路途上過得愉快嗎？ [01:08.47]Yes, quite a nice flight.[01:10.06]是的，愉快，這是一次非常愉快的旅行。

[01:11.65]I'm glad to hear that , Now shall we go and see about your baggage? [01:14.75]很高興聽你這么說?，F在我們去看看你的行李好嗎？ [01:17.84]Yes, Where is the bagage-claim area? [01:19.43]好的，行李提取處在哪兒？

[01:21.01]Notes : Where is the baggage-claim area? [01:23.25]行李提取處在哪兒？

[01:25.50]It's down there at Gate No 5.How many pieces of baggage do you have? [01:28.62]在下面五號門。你有幾件行李？ [01:31.74]Two suitcase,.[01:32.76]兩個小提箱

[01:33.78]Here we are , Could you point them out? [01:35.24]我們到了。你能認出它們嗎？

[01:36.71]Yes, This blue one, and that black one.[01:38.56]能，這個藍色的，還有那個黑色的。

[01:40.41]Since you have picked up your baggage.and now let's proceed through the customs.[01:43.20]你已拿了行李，我們去進行海關檢查吧。

[01:45.98]Since you have picked up your baggage,and now let's proceed through the customs.[01:49.02]你已拿了行李，我們去進行海關檢查吧。[01:52.07]proceed through the custom [01:53.15]進行海關檢查 [01:54.23]Wilson:All right.[01:55.21]好的。

[01:56.19]Dialogue 2 At the Customs [01:57.46]在海關

[01:58.73]professional Terms [01:59.63]專業術語 [02:00.53]passport [02:01.35]護照 [02:02.17]customs [02:02.92]海關

[02:03.66]declaration [02:04.67]說明 [02:05.68]visa [02:06.50]簽證

[02:07.32]declare vt [02:08.33]宣告

[02:09.33]currency n.[02:10.29]流通

[02:11.24]belonging n.[02:12.35]所有物

[02:13.46]contraband n.[02:14.49]違禁品

[02:15.52]`receipt n.[02:16.40]收據

[02:17.27]dutiable a.[02:18.25]應納關稅的 [02:19.23]Welcome to China.May I see you passport.customs and health declaration forms? [02:22.54]歡迎來到中國。能出示你的護照，海關申報表和健康申報表嗎？ [02:25.84]Notes : May I see you passport , customs and health decaration forms.? [02:29.45]能出示你的護照，海關申報表和健康申報表嗎？ [02:33.05]customs and health declaration forms [02:34.72]海關申報表和健康申報表 [02:36.40]Yes, here you are.[02:37.45]可以，這就是

[02:38.51]Let me see.You have a tourist visa.Where will you be staying ? [02:41.24]我看看，你拿的是旅行簽證。你將去哪兒？ [02:43.97]Beijing.Shanghai, and some other cities.[02:45.83]北京、上海以及其他一些城市。[02:47.68]Do you have anything to declare.? [02:48.99]你有什么東西要報關嗎？

[02:50.29]Yes, I have some foreign currency and a few gifts to declare.[02:52.87]有，一些外幣和一些禮物。

[02:55.44]Then fill out this currency declaration form please.[02:57.63]那么請填寫這張貨幣申報單。[02:59.83]All right.[03:00.70]好

[03:01.58]What's in your suitcases? May I see it? [03:03.30]你手提箱里有什么？我可以看看嗎？

[03:05.03]Yes, my clothes and some other personal belongings.Do contrabands.[03:07.40]可以，里面裝有衣服以及一些個人物品，沒有違禁品。[03:09.78]May I see the gifts you mentioned.[03:11.53]我可以看看你提的禮物嗎？ [03:13.28]Yes, here they are.[03:14.23]可以，在這兒。

[03:15.19]Do you have receipts for this gold watch and the necklace.? [03:18.31]你有這只金表及這條項鏈的收據嗎？ [03:21.43]Yes, I do.[03:22.36]有

[03:23.28]I'm afraid you have to pay quite a sum of duty on these valuables.[03:25.48]恐怕你得為這些貴重物品付相當一筆稅金。[03:27.67]They are dutiable articles.[03:29.58]它們是繳稅的物品。

[03:31.49]How much shall I pay for these? [03:32.65]我得付多少錢？ [03:33.81]100 Yuan.[03:34.71]一百元

[03:35.61]Here is 100 Yua [03:37.42]And here is the receipt.[03:38.55]這是收據

[03:39.69]You are through now.Mr.Baker.[03:41.13]你現在手續已辦完了，貝克先生。[03:42.56]Hope you will enjoy your stay in China.[03:44.13]祝你在中國過得愉快。

[03:45.70]Thank you, Could you please tell me where I can exchange my money? [03:48.32]謝謝。你能告訴我在哪兒可以兌換錢嗎？

[03:50.95]Yes, go right out those doors and you'll see the exchange window straight ahead.[03:54.15]可以，直接從那邊門走出去，正前方有個兌換處。[03:57.35]Dialogue 3 On the Way to the Hotel [03:59.26]在去賓館途中 [04:01.16]professional Terms [04:02.09]專業術語 [04:03.02]air-condition [04:03.94]設以空調裝置 [04:04.87]private [04:05.62]私人的 [04:06.36]facsimile [04:07.29]傳真

[04:08.22]convention n.[04:09.14]常規

[04:10.07]laundry n.[04:11.00]洗衣房

[04:11.92]arrangement n.[04:12.80]整理

[04:13.68]receiption n.[04:14.52]接受

[04:15.37]The city is really beautiful.[04:16.52]這個城市真漂亮。

[04:17.67]Yes, it is.Where shall I be staying ? [04:20.43]是的。我住哪里？

[04:23.18]you'll be staying at the Garden Hotel.[04:24.99]你將住在花園賓館。[04:26.79]Is it a first class hotel? [04:28.28]這是個一流賓館嗎？

[04:29.77]Yes, it is one of the best in the city.[04:31.73]是的。它是城里最好的賓館之一。

[04:33.68]It's really hot.is it an air-conditioned hotel? [04:36.00]天氣真熱。這賓館有空調嗎？ [04:38.31]Yes, of course.[04:39.34]當然有。

[04:40.37]We have reserved a room with a private bathroom.[04:42.28]我們已經預定了一間帶有單獨浴室的房間。

[04:44.19]At the Garden Hotel, twenty-four-hour room service is guaranteed.[04:46.86]在花園賓館，每天確保有二十四小時的服務。

[04:49.54]At the business center, services including copying ,typing telex and facsimile are available.[04:54.26]服務中心提供有諸如復印、打字、以及電傳等服務。[04:58.97]The hotel offers a complete convention service.[05:01.06]該賓館提供一整套常規服務。

[05:03.15]It has a nice restaurant ,a bar and a laundry etc.[05:06.06]它有一個不錯的餐廳，一個酒巴，以及洗衣房等。[05:08.98]Sounds great, But is it conveniently located? [05:11.42]聽起來不錯，但是它交通便利嗎？

[05:13.86]Yes, it is located downtown We, shall get there soon, It is only about a fifty minutes ride.[05:17.62]很便利。它位于鬧市區。我們馬上就要到了。驅車只有五十分鐘的路程。[05:21.38]Mr.Li what about tomorrow's arrangement? [05:23.37]李先生，明天是怎么安排的？

[05:25.36]I'll pick you up at the hotel at 8:30 in the morning and our general manager will be meeting you in our company at 9:00.[05:31.21]明天早上八點半我到賓館來接你，然后我們總經理九點鐘在公司里接見你。[05:37.06]In the afternoon you both will attend a news conference Is that all right? [05:40.05]下午你們將出席一個記者招待會。你覺得可以嗎？ [05:43.04]That's all right.[05:44.12]可以。

[05:45.21]Here we are, Mr Brown.[05:46.62]布朗先生，我們到了。[05:48.03]This is the Garden Hotel.[05:49.44]這就是花園賓館。

[05:50.85]Let's go in and go to the recepion desk.[05:52.57]我們去到接待處那兒。

[05:54.30]Good It's really a beautiful hotel.[05:56.02]好吧。這個賓館真漂亮。[05:57.75]Dialogue [05:59.71]Welcome to Our Hotel [06:01.09]歡迎來到我們賓館 [06:02.48]Professional Terms [06:03.51]專業術語 [06:04.54]single a.[06:05.44]單個 [06:06.34]list n.[06:07.16]列表

[06:07.99]reservation n.[06:08.89]保留

[06:09.79]clerk n.[06:10.61]店員

[06:11.44]sunny a.[06:12.18]向陽的

[06:12.92]hallway n.[06:13.85]走廊

[06:14.78]elevator n.[06:15.78]電梯

[06:16.79]Good morning What can I do for you? [06:18.36]早上好，我能幫你做什么嗎？

[06:19.92]Good morning.We have reserved a sinle room for Mr.Williams from Britain.[06:22.79]早上好，我們已經為從英國來的威廉斯先生預定了一個單間。[06:25.65]Mr.Williams.just a minute please I'll check the list.[06:28.24]威廉斯先生……請等等。我來核對名單。

[06:30.84]Yes I have the reservation Mr.Williams.John William from London.[06:34.11]有，有這個預定。威廉斯先生，倫敦來的約翰·威廉斯先生。[06:37.37]That's right.[06:38.35]正是。

[06:39.33]How do you do Mr.Williams? Welcome to our hotel [06:41.45]你好，威廉斯先生，歡迎您下榻我們賓館。[06:43.57]I am Xiao Hui.a reception clerk.[06:45.34]我叫肖慧，是這兒的服務員。[06:47.12]How do you do Miss Xiao![06:48.10]你好，肖小姐！

[06:49.08]Would you please fill out this hotel registration form? [06:51.34]請填寫這張賓館登記表，好嗎？？

[06:53.60]Yes, here you are , I'd like a room on the Sunny-side ,please.[06:55.86]好，填好了。我想要一間向陽的房間。[06:58.12]Yes, it is on the sunny side.[06:59.66]是的，你的房子正是向陽的。[07:01.20]What's my room number? [07:02.32]我住幾號房間？

[07:03.44]Number 605 ,on the sixth floor., [07:05.68]六零五號，在六樓。

[07:07.91]The elevator is at the end of the hallway on the left.[07:10.15]電梯在左邊走廊的盡頭。

[07:12.38]You can collect the key to the room from the floor attendant at a counter near the elevator.[07:15.67]你可以從坐在電梯旁柜臺邊的樓層服務員那兒領取鑰匙。[07:18.96]Thank you, Miss Xiao, But is it a room with a bathroom? [07:21.20]謝謝你，肖小姐。那房間里有浴室嗎？ [07:23.43]Yes, it has a private bathroom.[07:25.44]是的，它有浴室。[07:27.45]What's the rent for it? [07:28.35]房租是多少？

[07:29.25]One hundred and fifty Yuan per night.[07:30.82]每晚一百五十元

[07:32.39]Is the service charge including.[07:33.85]這包括服務費嗎？ [07:35.31]Yes, it is.[07:36.14]是的，包括

[07:36.96]Is there a special rate by the month? [07:38.37]按月計算有什么優惠嗎？ [07:39.78]Yes, there is a 10% discount.[07:41.48]有，可以打九折

[07:43.18]That's fine.By the way, where is the restaurant.? [07:44.93]很好。隨便問一句，餐館在哪兒？ [07:46.68]It is on the ground floor.[07:47.93]在一樓。

[07:49.19]What are the dinning hours? [07:50.06]什么時候開飯？

[07:50.94]Breakfast is from 6:00 to 9:00 ,lunch from 11:00 to 2:00 and supper from 5:00 to 8:00.[07:55.52]早餐從六點到九點，中餐從十一點到兩點，晚餐從五點到八點。[08:00.10]Thanks.Do you have any daily in English? [08:02.04]謝謝，你們這里有英語日報嗎？

[08:03.97]Yes, You can get a copy of China Daily if you like.[08:05.98]有，如果你愿意，你可以領取一份《中國日報》。[08:07.99]That's good.[08:08.89]那太好了。

[08:09.80]Mr.Williams.may I look at your passport for a moment? [08:11.83]威廉斯先生，我可以看一下你的護照嗎？ [08:13.87]Yes, here it is.[08:14.77]可以，給你。

[08:15.67]Thank you, Then you can go to your room.[08:17.35]謝謝，現在你可以到你的房間去了。

[08:19.02]The bellboy will send your baggage up right away.[08:20.92]服務員馬上把行李送上來。[08:22.83]It's late.I must be leaving.[08:23.98]已經不早了，我得走了。[08:25.13]See you tomorrow, Mr.Williams.[08:26.46]明天見，威廉斯先生。

[08:27.79]See you tomorrow Miss Zhang.[08:28.64]明天見，張小姐。[08:29.49]Notes [08:30.08]筆記

[08:30.67]reception clerk [08:31.67]接待員

[08:32.68]fill out this hotel registration form [08:33.96]填這張賓館登記表

[08:35.24]a room on the sunny side [08:36.39]向陽的房間

[08:37.54]Is there a special by the month? [08:38.95]按月計算，有什么優惠嗎？ [08:40.36]a 10% discount [08:41.56]打九折

[08:42.76]on the ground floor [08:43.77]在一樓

[08:44.77]The dining hours [08:45.57]開飯時間 [08:46.37]Bellboy [08:47.11]賓館服務員

[08:47.86]Tip On Reception of Foreigners [08:49.21]外事接待注意事項

[08:50.57]How to Receive Foreign Guests? [08:52.06]如何接待外賓

[08:53.55]Before the foreign guests arrives , you should reserve a room at at hotel for him.[08:56.57]在外賓到來之前，你得在賓館為他預定一個房間。[08:59.59]Usually the hotel must be comfortable,air-conditioned, [09:02.16]通常這個賓館必須舒服，裝有空調，[09:04.73]and the most important is that each room must be equipped with a private bathroom ,because western guests usually insist on having a shower every day.[09:11.12]而且最重要的是，每間房得備有單獨浴室，因為西方客人習慣于每天淋浴。

[09:17.51]When the foreign guest arrives ,you can either meet him at the airport or at the train station in person or send a representative to meet him.[09:23.36]外賓到達時，你可以親自到機場或車站去接他，或者派人去接。[09:29.21]Never let him go to your unit by himself.[09:31.17]千萬別讓他自已到你們單位去。

[09:33.13]Upon the arrival ,.foreigners usually like to go to their hotel room immediately.[09:36.37]來時，外賓通常喜歡到他們下榻的賓館去。

[09:39.60]On the way to the hotel ,you can have some casual and friendly talks with him but you should never try to get down to business right away.[09:44.96]在去賓館的途中，你可以與他進行隨意友好的寒暄，但千萬別馬上與他談工作方面的事。

[09:50.32]note: [09:50.80]筆記

[09:51.28]But you should never try to get down to business right away.[09:53.44]但千萬別馬上與他談工作方面的事。[09:55.59]get down to business [09:56.52]談正經事

[09:57.45]At the hotel , help him to go through formalities and tell him about the next day's program.[10:01.18]在賓館里，要幫助他辦理住宿手續，并告訴他第二天的安排。

[10:04.92]Notes: At the hotel ,help him to go through formalities and tell him about the next day's program.[10:09.10]在賓館里，要幫助他辦理住宿手續，并告訴他第二天的安排。[10:13.28]go through formalities [10:14.23]辦手續 [10:15.18]Usually you should let the guest walks on the right.[10:17.12]通常請外賓走在右邊。

[10:19.05]It is polite for you to open the door for him and let him go through the door first.[10:21.81]為外賓開門，并讓他先進門，這是非常友好的舉動。

[10:24.56]It is offending to call a young lady madam, and you should not ask her about her age, salary ,and some other private matters.[10:30.36]稱年輕女士為太慶容易傷人，也決不能詢問她的年齡、收入以及其他一些私事。

[10:36.16]You can't smoke unless you are permitted.[10:38.04]只有在許可的情況下，才能抽煙

[10:39.92]Make sure that you're clean and tidy.[10:41.72]要保持衣著整潔。

[10:43.53]On a formal diplomatic occation, it is best to dress in black or blue.[10:46.47]在正式外交場合，最好穿黑色或藍色的衣服。

[10:49.40]Don't be humble or pushy, but show respect for him and his customs.[10:52.06]要不卑不亢，但得尊敬他以及他的習俗。

[10:54.71]You must be punctual and keep your promise.[10:56.59]你得守時，并要堅守諾言

[10:58.47]When shaking hands, you can use a little strength, but not too tightly.[11:01.33]握手時要稍微用力，但不要用力太猛。

[11:04.19]You should always use please, thanks in your talks.[11:06.61]在談話中，要多用“請”、“謝謝”等詞。

[11:09.02]Get ready to help your guest whenever he has troubles.[11:11.20]但他有困難時，要樂意去幫助他。