第一篇：商務英語接待用語

-----------【接待外賓常用英語】--------------

1、Good to meet you.很高興見到你。

2、Glad to meet you, too.也很高興見到你。

3、Hi, I'm zhao hai.Welcome to my hometown!嗨，我是趙海，歡迎來到我的家鄉。

4、Thank you.I'm David.謝謝你，我是大衛。

5、How many times have you been to Wulumuqi？ 你來烏魯木齊多少次啦？

6、Actually it's my first time here.實際上這是我第一次來這里。

7、I'd like to have you for dinner.我想邀您一起進餐。

8、Thanks, it would be my pleasure.謝謝，這是我的榮幸。

9、What do you feel like drinking?你想喝點什么？

10、Tea is fine with me.喝茶好了。

11、Do you like spicy food? 你喜歡吃辛辣的食物嗎？

12、The spicier the better.越辣越好。

13、Would you mind if I order for us?我來點菜介意嗎？

14、Sure thing, we have the same taste.當然不，我們口味相同。

15、How about some barbecue? 來點烤肉好嗎？

16、No.Thank you.I’m stuffed.不，謝謝，我吃飽了。

17、It's wonderful to have friends visiting from afar.Cheers!有朋自遠方來不亦樂乎。干杯！

18.To our friendship!為我們的友誼干杯!

18、Cheers!干杯！

19、Don't worry about him.It's just the alcohol talking.別理他。他在說酒話。

20、It doesn't matter, I know he's drunk.沒關系，我知道他醉了。

21、You use chopsticks so well.Where did you learn?你用筷子用的真好，在哪兒學的。

22、Just now, from watching you.It's not big deal.就現在，看著你用學的，不是什么大事。

23、Sorry to keep you waiting.很抱歉讓你久等。

24、No problem.沒關系。

25、Sorry, I didn't hear what you said.對不起，我沒聽見你說什么。

26、I said: Do you want me to help you? 我說：你需要我幫你嗎？

27、Thank you very much.非常感謝。

28、You're welcome.It's my pleasure.不用客氣，這是我的榮幸。

29、Do you want to join me for a game of tennis? 你想和我玩一場網球嗎？

30、Only if you let me win.只要你讓我贏的話。

31、What a beautiful place!這地方真美！

32、I feel the same way.我有同感。

33、The winters in Xinjiang are good and cold.新疆冬天好冷。

34、You can say that again!你說得沒錯！

35、Have you been to the International Bazaar?你去過國際大巴扎了嗎？

36、Yes!The buildings are so beautiful！去過！建筑物特漂亮！

37、Have you been to other parts of Xinjiang?你去過新疆的其它地方嗎？

38、I have been toTulufan.HannasLake and Shihezi.我去過吐魯番、哈納斯湖和石河子。

39、How was your trip to Hannas Lake ?你去哈納斯的旅行怎么樣？

40、It was wonderful.prettygood.非常好。挺好。

41、What's your dream job?你夢想的工作是什么？

42、I've always considered owning my own company.我一直在考慮擁有我自己的公司。

43、Don't you think that more companies should invest in Xinjiang?你不認為應該有更多的公司 來新疆投資嗎？

44、Indubitably.毫無疑問。

45、How's your business?生意怎樣？

46、Business is booming.生意可火了。

47、Nice talking to you.很高興和你談話。

48、Same here.我也一樣。

49、I really should be going.我真的要走了。

50、OK.Later.好吧，回見。

51、Before you go, let's take a picture together.在你走之前，一起合張影吧。

52、Sure no problem.當然沒問題。

53、I hope to see you again.我希望再次見到你。

54、Me too.我也是。

55、Take care.多保重。

55、Bon voyage.一路順風。See you again in the near future.后會有期！

56.All the best！祝你萬事如意！

57.I hope you'll come back to China again!希望你能再來中國!

58.I'll do that.我一定來。

59、Sit down, please.Here is the menu.請坐，給您菜單，先生。May I take your order, sir?您要點菜嗎？

15、Here is the bill.Please sign it.這是您的賬單，請簽字。

17、Thank you for telling us about it.謝謝您告訴我們I'll look into the matter right away.我馬上去處理這件事情。

18、I assure you it wont happen again.我保證此類事情不會再發生。

【常用英語】

1、Good morning(afternoon, evening), sir(madam)早上（下午、晚上）好，先生（夫人）。

2、How do you do?您好！（初次見面）Glad to meet you.很高興見到您。

3、How are you?您好嗎？Fine, thanks.And you?很好，謝謝。您好嗎？

4、Welcome to our hotel(restaurant, shop).歡迎到我們賓館（餐廳、商店）來。

5、Wish you a most pleasant stay in our hotel.愿您在我們賓館過得愉快。

6、I hope you will enjoy your stay with us.希望您在我們賓館過得愉快。（客人剛入店時）I hope you are enjoying your stay with us.希望您在我們賓館過得愉快。（客人在飯店逗留期間）I hope you have enjoyed your stay with us.希望您在我們賓館過得愉快。（客人離店時）

7、Have a good time!祝您過得愉快！

8、***hotel, front desk.Can I help you?***飯店，前廳。您找誰？

9、Sorry, I've dialed the wrong number.對不起，我撥錯號了。

10、May I speak to your general manager?能和你們總經理說話嗎？Speaking.我就是。

11、Sorry, he is not in at the moment.對不起，他現在不在。Would you like to leave a message?您要留口信嗎？

12、Pardon.對不起，請再說一遍，好嗎？I beg your pardon.對不起，請再說一遍，好嗎？英語交流用語?祝賀用語

13、Congratulations!祝賀您！

14、Happy birthday!生日快樂！

15、Happy new year!新年快樂！

16、Merry Christmas!圣誕快樂！

17、Have a nice holiday!假日快樂

18、Wish you every success!祝您成功！答謝和答應語:

19、Thank you(very much).謝謝您（非常感謝）。

20、Thank you for your advice(information, help)感謝您的忠告（信息、幫助）。

21、It's very kind of you.謝謝，您真客氣。

22、You are welcome.不用謝。

23、Not at all.不用謝。

Don't mention it.不用謝。

24、It's my pleasure.非常高興為您服務。(With pleasure.)(My pleasure.)

25、I am at your service.樂意為您效勞。

26、Thank you for staying in our hotel.感謝您在我們酒店下榻。

27、I'm sorry.很抱歉。

28、Excuse me.對不起。

29、I'm sorry, It's my fault.很抱歉。那是我的過錯。

30、Sorry to have kept you waiting.對不起，讓您久等了。

31、Sorry to interrupt you.對不起，打擾您了。

32、I'm sorry about this.對此表示抱歉。

33、I apologize for this.我為此道歉。

34、That's all right.沒關系。

35、Let's forget it.算了吧。

飯店英語交流用語?征詢和指路用語

36、Can(May)I help you?我能幫您什么嗎？Yes, please.好的。

37、What can I do for you.我能為您干點什么？

8、Is there anything I can do for you?有什么能為您效勞的么

39、Just a moment, please.請稍等一下。

40、May I use your phone?我能借用您的電話嗎？Certainly.當然可以。Yes, of course.然可以。

41、Go upstairs/downstairs.上樓/下樓。

42、It's on the second(third)floor.在二

（三）樓。

43、Excuse me.對不起。Where is the washroom(restroom, elevator)?請問盥洗室（休息室、電梯）在哪兒？This way, please.請這邊走Turn left /right.往左轉/右轉。

45、It's in the lobby near the main entrance.在大廳靠近大門。

46、It's in the basement at the end of the corridor.在地下室走廊盡頭。

7、Mind/(Watch)your step.請走好。

48、Please be careful.請當心。

49、Please don't leave anything behind.請別遺忘您的東西。

50、Don't worry.別擔心。

51、Take it easy.放心好了。

52、Please don't smoke here.請不要在這邊抽煙。

53、Goodbye.再見。

54、See you late.再見。

55、Good night.晚安。

56、See you tomorrow.明天見。

57、Goodbye and thank you for coming.再見，謝謝您的光臨。

58、Goodbye and hope to see you again.再見，希望再見到您。

59、Have a nice trip!一路平安！

60、Wish you a pleasant journey!Good luck!祝您旅途愉快！祝您好運！

店英語交流用語?前廳和客房部用語

1、Have you a reservation?您預定過了嗎？

2、May I know your name and room number?您能告訴我您的名字與房間號嗎？

3、Here is your room key.給您房間鑰匙。

4、Please pay at the cashier's desk over there.請去那邊帳臺付款。

5、Are these your baggage?這些是您的行李嗎？

May I take them for you?我來幫您拿好嗎？

6、Housekeeping, may I come in?客房服務員，我可以進來嗎？

7、Leave your laundry in the laundry bag behind the bathroom oor.請把要洗的東西放在浴室門后的洗衣袋中。

8、I hope I'm not disturbing you.我希望沒有打擾您。

9、One moment, madam.I'll bring them to you right away.等一會兒，夫人。我馬上送來。

10、I'll send for an electrician(doctor...)我給您請電工（大夫??）。餐飲部：

11、Sit down, please.Here is the menu.請坐，給您菜單，先生。May I take your order, sir?您要點菜嗎？

12、、What would you like to have, coffee or tea?您要喝咖啡還是茶您要喝咖啡還是茶您要喝咖啡還是茶您要喝咖啡還是茶？？？？

13、Would you like to have any wine with you dinner?您用餐時要喝點酒嗎？

14、Service hours are:（餐廳）供應時間是：7:00a.m.to 9:00a.m.for breakfast.早餐7點到9點。11:30a.m.to1: 30p.m.for lunch.午餐11點半到1點半。6:30p.m.to 8:30p.m.for dinner.晚餐6點半到8點半。

15、Here is the bill.Please sign it.這是您的賬單，請簽字。

店英語交流用語?銷售用語

1、What kind of rooms(foods)would you like to have?您需要什么樣的房間（吃什么樣的菜）？

2、Here is a brochure of our hotel and tariff.這是介紹我們飯店的小冊子和價目表。

3、We'll give you a 10%(ten percent)discount.我們給您九折優惠。

4、We'll offer tour guides complimentary breakfasts.我們給陪同提供免費早餐。We accept your terms.我們接受您的條件。

6、May I introduce myself?讓我介紹我自己。

7、May I present you a litter souvenir?請接受我們的一點小紀念品。

8.Let's drink to our friendship!為我們的友誼干杯！

9、Let me propose a toast to the health of our guests!建議為在座客人的健康干杯！

10、Cheers!(Bottoms!)干杯！

11、How do you like Chinese food?您喜歡中國菜嗎？

12、What do you think of our service?您對我們的服務有什么意見？

13、Thank you for your comments(compliment, suggestions).謝謝您給我們提的意見（贊揚、建議）。

14、I'm afraid it's against the hotel's regulations.這是違反飯店規章制度的。

15、In our hotel we don't accept tips.我們飯店是不收小費的。It's our pleasure to serve our guests well.我們為能為客人服務好而感到高興我們為能為客人服務好而感到高興我們為能為客人服務好而感到高興我們為能為客人服務好而感到高興。。Thank you all the same.然而然而然而然而，，還是要謝謝您還是要謝謝您還是要謝謝您還是要謝謝您。。

16、I'm afraid you'll have to pay for the damage.您必須賠償。

17、Thank you for telling us about it.謝謝謝謝謝您告訴我們謝您告訴我們謝您告訴我們謝您告訴我們I'll look into the mater right away.我馬上去處理這件事情我馬上去處理這件事情我馬上去處理這件事情我馬上去處理這件事情。

18、I assure you it wont happen again.我保證此類事情不會再發生我保證此類事情不會再發生我保證此類事情不會再發生我保證此類事情不會再發生。。19、、、、Please don't worry, sir(madam)先生（夫人）請不必擔心請不必擔心請不必擔心請不必擔心。I will send someone up to your room right away.我馬上派人到你的房間去我馬上派人到你的房間去我馬上派人到你的房間去我馬上派人到你的房間去。

20、I can't guarantee anything, but I'll try my best.我不能保證，但我會盡力而為。

21、What can I show you.您要買什么？

22、How do you like this fashion(color, size, design)?您喜歡這種款式（顏色、尺寸、圖案）嗎？

23、The extra large size of this color is out of stock.這種顏色的特大號已經賣完了。Please try us again tomorrow.請明天再來看看。

24、They are altogether 175(one hundred and seventy-five)Yuan.共計175元。You may pay in cash or with credit card.您可以付現金也可以用信用卡。

25、You have made a good choice, you have very good taste.您真會買東西，眼力真好。館英語?預訂房間1．I'd like to book a double room for Tuesday next week.下周二我想訂一個雙人房間。2．What's the price difference?兩種房間的價格有什么不同？

3．A double room with a front view is 140 dollars per night, one with a ear view is 115 dollars per night.一間雙人房朝陽面的每晚140美元，背陰面的每晚115美元。

4．I think I'll take the one with a front view then.我想我還是要陽面的吧。

5．How long will you be staying?您打算住多久？

6．We'll be leaving Sunday morning.我們將在星期天上午離開。

7．And we look forward to seeing you next Tuesday.我們盼望下周二見到您。

8．I'd like to book a single room with bath from the after-noon of October to the morning of October 10.我想訂一個帶洗澡間的單人房間，10月4日下午到10月10日上午用。

9．We do have a single room available for those dates.我們確實有一個單間，在這段時間可以用。10．What is the rate, please?請問房費多少？

11．The current rate is $ 50 per night.現行房費是50美元一天。

12．What services come with that?這個價格包括哪些服務項目呢？

13．That sounds not bad at all.I'll take it.聽起來還不錯。這個房間我要了。

14．By the way, I'd like a quiet room away from the street if the is possible.順便說一下，如有可能我想要一個不臨街的安靜房間

8．I want a double room with a bath.我要一間有浴室的雙人房。

29．How much a day do you charge?每天收費多少？

30．It is hundred yuan a day including heating fee, but excluding service harge.一百元一天，包括供暖費但不包括服務費。

31．It's quite reasonable.收費十分合理。32．How long do you intend to stay in this hotel?您準備住多久？

33．Have you got through with the check-in procedure?你是否已經辦妥住宿登記手續？

34．Can I book a single room for my friend beforehand as he will arrive in Shanghai tomorrow morning?我能為我的朋友預訂一間單人房嗎? 他將于明天早上到達上海。

35．Would you mind filling in this form and pay a hundred yuan in advance or him.請填好并

預付一百元錢。36．This is a receipt for paying in advance.Please keep it.這是預付款收據，請收好。

37．Have you any vacant(spare)room in the hotel?旅館里有空余房間嗎？

38．Sorry, we have no vacant(spare)room for you.But I can recommend ou to the Orient Hotel where you may get a spare room.對不起，我們已經客滿了。但是我可以介紹您去東方飯店，那里有空余的房間。

39．Good afternoon, my room number is 321.Any mail for me?下午好！我的房號是321。有我的信嗎？

40．Yes.You have two letters and one telegram, also a message was left y a lady before one hour.有的。您有兩封信和一封電報，一小時前有一位小姐來電話留言給您。

41．I'll mail a letter to U.S.A.by airmail.我要寄一封航空信到美國。

42．How much do I have to pay for you?我要付多少錢？

43．A letter generally mails to America-Europe-Africa by airmail.First 0 grams is 20 yuan.通常一封寄到美國、歐洲、非洲的航空信，20克收費20元。Words and Expressionsheating fee 供暖費exclude vt.把??排除在外reasonable a.價錢公道的，不貴的fortnight n.十四日，兩星期procedure n.過程，步驟，程序check－in procedure 住宿登記手續registration n.登記，注冊deluxe suites 豪華套房賓館英語?在接待處(2)

44．Yes, we do have a reservation for you.對了，我們這兒是有您預訂的房間。

45．Would you please fill out this form while I prepare your key card for ou?請您把這份表填好，我同時就給您開出入證，好嗎？

46．What should I fill in under ROOM NUMBER?“房間號碼”這一欄我該怎么填呢？

47．I'll put in the room number for you later on.過會兒我來給您填上房間號碼。

48．You forgot to put in the date of your departure.您忘了填寫離店日期了。

49．And here is your key, Mr.Bradley.Your room number is 1420.給您房間的鑰匙，布拉德利先生。您的房間號碼是1420。

50．It is on the 14th floor and the daily rate is $90.房間在14層，每天的房費是90美元。

51．Please make sure that you have it with you all the time.請務必隨時帶著它。

52．My business negotiation has progressed much more slowly than I had expected.我的業務談判進行得比我原先預料的慢了許多。

53．I wonder if it is possible for me to extend my stay at this hotel for two days.我想知道是否可以讓我在這兒多呆兩天。

54．I'll take a look at the hotel's booking situation.我來查看一下本店房間的預訂情況。

55．I'm glad that we'll be able to accept your extension re-quest.很高興我們有辦法接受您延長住宿的要求。

56．But I'm afraid that it will be necessary for us to ask you to change rooms for the last two nights.不過，恐怕最后兩天我們得請您搬到別的房間去。

57．We have already let your room to another gentleman.我們已經把您住的房間租給了另外一位先生。58．That's no problem at all.（簡單實用。。。然后的然后祭奠從我大腦中逝去的英文單詞。。

第二篇：接待用語

1、您好！請問有什么可以幫到您呢？

2、對不起！這邊是辦理**的，請您到**窗口辦理好嗎？你不知道在哪的話，請您到一樓大廳門口的引導處咨詢一下好嗎？我們的引導員會帶您到您需要的窗口辦理業務的。

3、先生，請您先不要著急！有什么事情慢慢說，能幫到您的我一定盡力做好的！

4、先生，我已經將您的基本情況記錄下來了，我重述一遍，您看看還有什么要補充的！我會及時向領導轉達，然后回復您的，請您留下您的電話號碼，好嗎？

5、先生，請您放心，我們一定會回復您的！

6、先生，您帶全資料了嗎？請您稍等一下，我去幫您復印資料。

7、您的手續已經辦好了，這是您的資料，請您收好！請問還有什么需要幫忙的呢？

8、請您慢走！再見！

9、報警

110、火警119、急救120。

10、請您在這里簽名。

11、接文件要雙手接，遞文件要雙手遞，文件的字要正對群眾。

第三篇：商務英語開頭用語

商務函電開頭套用語7 需要寫外電email?不知道該如何下筆?下面是一些外電email常用的開頭語,不妨一試。

We should be grateful if you would do your utmost to...如你方盡力去……我方不勝感激。

Under the circumstances it is essential that...在這種情況下,……是很必要的。

Will you please let us have for our information...請惠告……供我方參考。

We note with regret that...我們遺憾地注意到……

We are very sorry indeed to hear from your letter of...that...從貴方……月……日的信函中得知……,我們感到很遺憾。

We are sorry to tell you that...歉告你方……

We are sorry not to be able to give you the information requested.恕不能提供所需信息。

We are very sorry not to be able to give you a definite reply in respect of the above matter.就上述事情,我方歉難給予肯定的答復。

We are very sorry for the inconvenience that may have caused you.對給你方帶來的不便我方深表歉意。

We are very sorry that we cannot accept your offer.我方歉難接受你方報價。

We have the pleasure of informing you that...We are pleased(glad)to inform you that...Further to our letter of yesterday, we now have(the)pleasure in informing you that...We confirm telegrams/fax messages recently exchanged between us and are pleased to say that...We learn from...that you are interested and well experienced in...and would like to establish business relationship with us.Although no communication has been exchanged between us for a long time, we trust that you are doing well in business.Although we have not heard from you for quite some time, we hope your business is progressing satisfactorily.We have pleasure in sending you our catalog, which gives full information about our various products.We are pleased to send you by parcel post a package containing...We have the pleasure in acknowledging the receipt of your letter dated...

第四篇：商務英語接待對話

A: Hello, are you Mr.Ford the president of Thailand International Trade Co., LTD? B: Yes, I am.A: Hello, I’m the sales manager of ABC Trade Co, my name is Daniel(自己想一個英文名字), I'm glad to see you, Welcome to ShangHai, How ‘s your plane journey ? B: Thank you, I feel tired because of the six-hours flights.A: Oh, yes, our company have already booked a room for you , We could arrive at the hotel 10 minutes later.B: OK.(10 minutes to the Galaxy Hotel)A: Mr.Ford, your room is number 35112 on the 8th floor, this is the key to the room, I will send you to go, you could take a Shower first, then l prepare dinner for you , OK? B: Well, thank you.A: I ‘ll pick you up to eat breakfast at 8:30 tomorrow morning, then I ‘ll take you to visit our company.B: OK.A: see you tomorrow.B: see you.(The next morning)A: Good morning, Mr.Ford.B: Good morning, Daniel.A: Mr.Ford, Do you like sandwich ? B: ah.A: Ok , Shall we go to the restaurant to eat breakfast first, Then go to visit the company together.B: Ok.(30 minutes later, came to the company at the gate)A: This is our company, our company was founded in 1998, Mainly in sales Southeast Asia souvenirs;We have 282 staffs in total;Our products are not only sold in ShangHai, also sell in Nationwide through e-commerce sales channels.B: Oh, your company's product sales channels are Very complete, As we know , your company is one of the largest souvenir sales company in China, so we want to cooperate with your company.A: Well, thank you.A: Mr.Ford, Or I take you to visit the ShangHai ASEAN Expo Convention Center now ? B: okay, this is my first time to ShangHai, I’m going to visit the ShangHai ASEAN Expo Convention Center with this opportunity.(They both went to the Convention and Exhibition Center)A: ShangHai is the Green City of China, many Southeast Asian countries and various industry companies will exhibit at ShangHai ,It’s a tremendous business opportunities for ShangHai.B: Yes, In recent years, ShangHai is developing rapidly, especially rely on ASEAN Expo, ShangHai have a lot of business opportunities, we want to establish the long-term cooperative relationship with your company.A: I believe you are right.(Two at the airport)B: Daniel , thank you for your two days of hospitality, I feel very happy, not only to complete the company's mission but also make friend with you.A: I wish you have a pleasant journey, Remember send a message to me when you arrival in Thailand.B: Well, thank you, goodbye.A: okay , I’m looking forward to your come around again.B: Goodbye.A: Goodbye.

第五篇：接待文明禮貌用語

文明禮貌用語

一、接待文明禮貌用語

1.見面語：

“早上好”、“下午好”、“晚上好”、“您好”、“很高興 認識您”、“請多指教”、“請多關照”。

2.感謝語：

“謝謝”、“勞駕了”、“讓您費心了”、“實在過意不去”、“拜托了”、“麻煩您”、“感謝您的幫助”。

3.致歉語：

打擾對方或向對方致歉：“對不起”、“請原諒”、“很抱歉”、“請多包涵”，接受對方致謝致歉時：“別客氣”、“不用謝”、“沒關系”、“請不要放在心上”。

4.告別語： “再見”、“歡迎再來”、“歡迎下次光臨”、“祝您一路順風”、“請再來”。

二、常用的文明禮貌用語

1.與客人相見說：“您好”，問人姓氏說：“貴姓”，2.仰慕已久說：“久仰”，長期未見說：“久違”，求人幫忙說：“勞駕”。

3.向人詢問說：“請問”，請人協助說：“費心”，請人解答說：“請教”。

4.求人辦事說：“拜托”，麻煩別人說：“打擾”，求人方便說：“借光”。

5.得人幫助說：“謝謝”，祝人健康說：“保重”，向人祝賀說：“恭喜”。

6.希望照顧說：“關照”，贊人見解說：“高見”，歸還物品說：“奉還”。

7.需要考慮說：“斟酌”，無法滿足說：“抱歉”，請人諒解說：“包涵”。

8.言行不妥：“對不起”，慰問他人說：“辛苦”，迎接客人說：“歡迎”。

9.賓客來到說：“光臨”，等候別人說：“恭候”，沒能迎接說：“失迎”。

10.客人入座說：“請坐”，臨分別時說：“再見”。

11.歡迎顧客說：“光顧”，好久不見說：“久違”，與人分別說：“告辭”。

12.中途先走說：“失陪”，請人勿送說：“留步”，送人遠行說：“平安。

三、接聽電話用語

1.您好！波士輪盤錦旗艦店，客服部門。

2.我是客服專員××。

3.請問您有什么事?

4.您放心，我會盡力的。

5.不用謝，這是我們應該做的。

6.×××不在，我可以替您轉告嗎?（請您稍后再來電話好嗎）

7.感謝您的來電，再見！（等客戶掛斷后，才能掛電話）

四、打電話用語

1.您好！請問您是××（部門）嗎？

2.我是波士輪盤錦旗艦店××（部門）的×××（姓名）。

3.請幫我找×××。

4.再見！

五、接待來客用語

1.請進

2.您好！請問您找誰？

3.他（她）不在，請問有事需要轉告嗎？

4.請坐、請稍等。

5.對不起，讓您久等了。

6.抱歉（對不起），這個問題……，請留下您的聯系電話，等研究后給您 答復好嗎？

7.不用謝，請慢走！

六、到外單位辦事用語

1.對不起，打擾您一下。

2.請問×××同志在嗎？

3.非常感謝您（麻煩您了）。

4.再見，請留步。

服務忌語：不知道、不行、這不關文明的事、沒看我們正忙嗎？、這事不是我辦的，我不關、有完沒完、現在才說早干嘛來著、等會，我現在沒空、越忙越添亂，真煩人；