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導(dǎo)游證考試面試現(xiàn)場(chǎng)提問(wèn)(共5篇)

時(shí)間:2019-05-13 12:41:11下載本文作者:會(huì)員上傳
簡(jiǎn)介:寫(xiě)寫(xiě)幫文庫(kù)小編為你整理了多篇相關(guān)的《導(dǎo)游證考試面試現(xiàn)場(chǎng)提問(wèn)》,但愿對(duì)你工作學(xué)習(xí)有幫助,當(dāng)然你在寫(xiě)寫(xiě)幫文庫(kù)還可以找到更多《導(dǎo)游證考試面試現(xiàn)場(chǎng)提問(wèn)》。

第一篇:導(dǎo)游證考試面試現(xiàn)場(chǎng)提問(wèn)

導(dǎo)游證現(xiàn)場(chǎng)考試提問(wèn)

1.現(xiàn)在的蘇仙嶺是哪個(gè)朝代重修的?宋代

2.張家界是什么景觀?石英砂巖峰林地貌

3.方竹亭是什么結(jié)構(gòu)?八方三門(mén)四窗磚石結(jié)構(gòu)

4.鳳凰的三個(gè)風(fēng)景精華區(qū)?

5.如何預(yù)防誤機(jī)?

6.背誦《沁園春*長(zhǎng)沙》

7.五湖分別是哪五個(gè)湖,屬于哪個(gè)省?

8.馬王堆女尸出土于幾號(hào)墓?一號(hào)

9.儺堂戲的四個(gè)特點(diǎn)?

10介紹湖南特產(chǎn)。

11.介紹家鄉(xiāng)

12.面對(duì)游客的建議或苛責(zé)是導(dǎo)游員應(yīng)該怎么辦?

13.中國(guó)的山水兩絕是什么?天子山、九寨溝

14.中國(guó)古代臺(tái)基的分類(lèi)。

15.中國(guó)古代對(duì)各年齡階段的人的不同的稱呼。

16.淵明祠的對(duì)聯(lián)的下聯(lián)是什么意思?

17.介紹自己的一個(gè)朋友。

18.淵明祠的對(duì)聯(lián)的上聯(lián)是什么意思?

19.導(dǎo)游服務(wù)中有六個(gè)一樣、六個(gè)照顧,其中六個(gè)照顧是指什么?

20.黃石寨名稱的由來(lái)。形狀像黃獅子、紀(jì)念黃石公

21.怎樣預(yù)防錯(cuò)接?

22.崀山秀、奇的特色中,奇是指的哪個(gè)景點(diǎn)?天下第一巷

23.一代酒鬼是誰(shuí)?黃永玉(源于他為湘西酒鬼酒親自設(shè)計(jì)包裝)

24.崀山是什么地貌? 丹霞地貌

25.中國(guó)六大古都是哪六個(gè)?

26.秦人居是什么建筑樣式?秦代建筑樣式

27.發(fā)生了火災(zāi)該怎么辦?

28.崀山的紅色巖層有多少米?2325米

29.什么是接待計(jì)劃?作為地陪要了解旅游團(tuán)的那些概況?

30.方竹亭得名的由來(lái)。

31.桃花源有多少株桃樹(shù),多少品種?桃花節(jié)于什么時(shí)候在哪里舉辦?

32.精品白蘭地的特點(diǎn)。

33.丹霞地貌(世界自然遺產(chǎn))分布在哪八處?

34.談?wù)劽珴蓶|的思想。不想康、梁主張改良,而是主張革命。

35.扶夷江因何而得名?

36.我國(guó)古代著名的農(nóng)業(yè)、手工業(yè)的著作有向日本學(xué)習(xí)的地方嗎?為什么?

37.介紹《邊城》。

38.評(píng)論努爾哈赤這個(gè)人物。

39.旅游途中遇到交通事故地陪應(yīng)該怎樣處理?

40.張家界森林保護(hù)節(jié)開(kāi)始于哪一年?

41.借景包括哪幾種方法?

42.東晉距今有多少年?

43.桃花源三寶是指的什么?

44.蘇仙觀的扁是用什么字體寫(xiě)的?

45.毛澤東曾立誓不結(jié)婚,但他三次違背誓言是為什么?

46.廣電總局提議三網(wǎng)合并,三網(wǎng)是指哪三網(wǎng)?

47.婁底市的五大景觀特色是什么?

48.導(dǎo)游員帶團(tuán)時(shí)游客對(duì)目的地的環(huán)境衛(wèi)生不滿意時(shí),導(dǎo)游人員要如何解決?

49.方竹亭的原料是什么?

50.蘇仙觀為哪個(gè)朝代的道觀風(fēng)格?

51.黃石寨有哪些景點(diǎn)?

52.扎染與蠟染相比有什么突出特點(diǎn)?

53.有哪些鐵路經(jīng)過(guò)湖南?

54.溫家寶在4月13日的華盛頓核討論會(huì)上發(fā)表了一篇名為什么的報(bào)告?

55.游完世博園后,沒(méi)有安排旅游車(chē)接游客去火車(chē)站,作為導(dǎo)游員你應(yīng)該怎么對(duì)游客解釋?zhuān)?/p>

56.崀山位于哪個(gè)縣?

57.金鞭溪峽谷長(zhǎng)多少?寬多少?

58.蘇仙嶺是為誰(shuí)而建?始建于什么時(shí)候?

59.因?yàn)橛?jì)調(diào)員的失誤使游客誤乘火車(chē)而提前離開(kāi),導(dǎo)游員應(yīng)該怎么處理?

60.請(qǐng)向游客推銷(xiāo)一下湖南的湘繡。

61.“十惡不赦”具體指的是哪“十惡”?

62.如果旅游團(tuán)中有傳染病者,導(dǎo)游員應(yīng)該怎么辦?

63.澧水發(fā)源于哪里?流經(jīng)哪些地方?

64.紫霞洞是什么意思?

65.岳麓山門(mén)口的對(duì)聯(lián)是什么?出自于哪里,是哪一句?

66.什么是“黃腸題湊”?

67.清點(diǎn)人數(shù)時(shí)忌諱什么手勢(shì)?為什么?

68.深夜旅游團(tuán)中有人在樓層吵鬧引起了其他客人的不滿,作為導(dǎo)游員你該怎么辦?

69.崀山的地貌是古代什么運(yùn)動(dòng)造成的?

70.中國(guó)的陸上鄰國(guó)有幾個(gè)?西南面有哪些?

71.“周興而立”是誰(shuí)為沈從文先生題寫(xiě)的?

72.游客丟失了證件怎么辦?

73.中國(guó)古代祭天和祭地分別怎么進(jìn)行?

74.哈薩克族的禁忌有哪些?

75.請(qǐng)解釋一下“郁悶”的意思。

76.在楠木坪上有哪些楠木?(三個(gè)以上)

77.“翠翠”是哪部小說(shuō)的主人公?

78.最能體現(xiàn)崀山的“雄”的是哪個(gè)景點(diǎn)?

79.請(qǐng)翻譯《踏莎行*郴州旅舍》。

80.在中國(guó)的十大開(kāi)國(guó)大將中,湖南共有幾位?他們分別是誰(shuí)?

81.如果你是導(dǎo)游,你將如何向世博會(huì)的游客介紹張家界的負(fù)氧離子?

82.在你帶團(tuán)的過(guò)程中如果有搶匪搶劫游客你該怎么辦?

83.中國(guó)近代史中,在毛澤東的第一個(gè)十年中被認(rèn)為是中國(guó)不完整的一次改革是什么?

84.毛澤東為什么迎著風(fēng)聲高聲讀唐詩(shī)?

85.以崀山而命名的植物有哪些?

86.“南天一柱”的高度是多少?

87.分別列述兩種滿族、維吾爾族、蒙古族、彝族特有的飲食和藝術(shù)。

88.請(qǐng)現(xiàn)場(chǎng)演示你作為一個(gè)導(dǎo)游員去機(jī)場(chǎng)接團(tuán)的場(chǎng)景。

89.在衡山為什么叫“燒拜香”?

90.請(qǐng)列舉三種中國(guó)的仿古風(fēng)味的菜系。

91.請(qǐng)介紹蒙古族、苗族、壯族等少數(shù)民族的風(fēng)俗習(xí)慣和飲食。

92.為什么菊圃要依北而建?

93.“那茲卡”又叫做什么?

94.如果在旅游途中發(fā)生車(chē)禍且半數(shù)以上的游客受傷,作為導(dǎo)游員應(yīng)該怎么辦?

95.導(dǎo)游員應(yīng)如何與領(lǐng)隊(duì)相處?

96.“鳳凰女”有哪三位?

97.上海世博會(huì)是什么時(shí)候開(kāi)幕的?又是什么時(shí)候閉幕的?

98.“三叩九拜”中的九拜指的是什么?

99.作為導(dǎo)游員要如何預(yù)防火災(zāi)的發(fā)生?

100.中國(guó)古代長(zhǎng)廊建筑類(lèi)型有哪些?

101.中國(guó)古代南方的最大的建筑群是什么?

102.對(duì)聯(lián)是如何產(chǎn)生的?

103.崀山六絕是指的哪六絕?

104.鳳凰古城的東城是什么時(shí)候修建的?

105.蘇仙嶺的橘井有什么典故?

106.我國(guó)被列入“人類(lèi)與生物保護(hù)計(jì)劃”的有哪15個(gè)地方?

107.岳陽(yáng)樓牌坊上的字是什么時(shí)候?qū)懙模?/p>

108.馬王堆是什么時(shí)候開(kāi)發(fā)的?

109.毛澤東“少年游池塘,中年游長(zhǎng)江?!彼倌陼r(shí)游的是哪個(gè)池塘?是什么時(shí)候游的長(zhǎng)江?

110.如果領(lǐng)隊(duì)要求住更高級(jí)的酒店并稱已經(jīng)聯(lián)系好了,地陪應(yīng)該怎樣做? 111.請(qǐng)形容一下黃靈龜。

112.請(qǐng)簡(jiǎn)要介紹一下放盅。

113.請(qǐng)簡(jiǎn)述“生辰八字”。

114.白膏泥的學(xué)名是什么?

115.請(qǐng)背誦毛澤東的《水調(diào)歌頭》的上闕。

116.請(qǐng)簡(jiǎn)述中國(guó)古代建筑的歷史前沿。

117.金鞭溪是因何而得名的?

118.賀龍公園是哪一年修建的?

119.發(fā)生錯(cuò)接時(shí)導(dǎo)游員應(yīng)該怎么辦?

120.中國(guó)旅游業(yè)的標(biāo)志是什么?標(biāo)志物出土于哪里?

121.“五岳”是指的什么?分別在哪里?

122.苗族第一次聚眾起義是在哪里?

123.張家界地區(qū)以什么民族為主?

124.菊花石雕產(chǎn)自于什么地方?以什么制成?

125.旅游者提出要興辦合資企業(yè),導(dǎo)游員該如何處理?

126.藏族有哪些文學(xué)巨著?

127.明十三陵包括哪些?

128.桃花林在《桃花源記》中是如何描述的?

129.炎帝神農(nóng)氏有哪八大功績(jī)?

130.在接團(tuán)前應(yīng)與旅行社計(jì)調(diào)部確認(rèn)些什么?

131.張家界的地貌是如何形成的?其特點(diǎn)是什么?

132.沈從文的《邊城》寫(xiě)的是哪個(gè)年代的事情?

133.當(dāng)導(dǎo)游員發(fā)現(xiàn)有游客死在房間里時(shí)應(yīng)如何處理?

134.我國(guó)古代的文學(xué)體裁有哪些形式?請(qǐng)舉例說(shuō)明。

135.“毛澤東故居”的橫匾是誰(shuí)在什么時(shí)候題寫(xiě)的?

136.在送游客離開(kāi)時(shí)地陪應(yīng)做哪些工作?

137.地陪應(yīng)怎樣與司機(jī)合作?

138.請(qǐng)講一講沉香劈山救母的故事。

139.岳陽(yáng)樓的“懷甫亭”是誰(shuí)題寫(xiě)的?

140.岳陽(yáng)樓的景觀特色可以概括為哪四個(gè)方面?

141.有游客交給你一個(gè)密封的木匣請(qǐng)你轉(zhuǎn)交給他的親友,作為導(dǎo)游員應(yīng)如何處理?

142.春秋五霸、戰(zhàn)國(guó)七雄分別是指的什么?

143.中國(guó)歷史上在位時(shí)間最久的一位皇帝是誰(shuí)?在位多少年?

1、馬來(lái)西亞的宗教信仰和政治體制是?伊斯蘭教是國(guó)教,政體是議會(huì)君主立憲制。

2、簡(jiǎn)單介紹韓國(guó)的首都、國(guó)土面積、人口情況。韓國(guó)的首都是首爾,國(guó)土面積為9.9萬(wàn)多平方公里,人口約4600多萬(wàn)。

3、韓國(guó)三大著名的佛寺是?海印寺、松廣寺、通度寺。

4、簡(jiǎn)單介紹印度尼西亞的國(guó)土、人口和宗教信仰。印度尼西亞的國(guó)土面積為190多萬(wàn)平方公里,是世界上最大的群島國(guó)家。人口2億多,世界第四人口大國(guó),90%以上的人口伊斯蘭教信仰,是世界穆斯林人口最多的國(guó)家。巴厘島居民信印度教。

5、東方四大奇跡是指?印尼的婆羅浮屠佛塔、中國(guó)萬(wàn)里長(zhǎng)城、埃及金字塔、柬埔寨吳哥窟。

6、有“舞之島”和“千廟之島”之稱的島嶼是指?印尼的巴厘島。

7、澳大利亞著名的旅游城市和景點(diǎn)有哪些?悉尼、大堡礁、黃金海岸、艾爾斯巖、卡卡杜國(guó)家公園、塔斯馬尼亞國(guó)家公園。

8、簡(jiǎn)單介紹澳大利亞的國(guó)土和人口狀況。

澳大利亞位于大洋州,國(guó)土面積為768萬(wàn)多平方公里,居世界第六位,人口不到2000萬(wàn),是世界上人口密度最低的國(guó)家之一。

9、德國(guó)有哪些世界著名的詩(shī)人和哲學(xué)家?著名的詩(shī)人有:歌德、席勒、海涅。哲學(xué)家有馬克思、恩格斯、康德、黑格爾、費(fèi)爾巴哈。

10、歐洲三大宗教建筑是指?德國(guó)的科隆大教堂、法國(guó)巴黎圣母院、意大利羅馬圣彼得大教堂。

11、具有重大歷史意義的《波茨坦公告》是在哪簽署的?德國(guó)的采琪蓮霍夫?qū)m。

12、英國(guó)倫敦的著名旅游景點(diǎn)有哪些?白金漢宮、倫敦塔、圣保羅大教堂、威斯敏斯特宮、威斯敏斯特教堂、大英博物館。

13、法國(guó)巴黎的著名旅游景點(diǎn)有哪些?凡爾賽宮、羅浮宮、楓丹白露古堡、埃菲爾鐵塔、巴黎圣母院、喬治·篷皮杜國(guó)家藝術(shù)中心。

14、簡(jiǎn)單介紹俄羅斯的國(guó)土面積、人口、民族和宗教信仰。俄羅斯的國(guó)土面積為1707萬(wàn)平方公里,是世界上國(guó)土面積最大的國(guó)家。人口約1.455億,有130多個(gè)民族,俄羅斯族占總?cè)丝诘?3%,居民多信仰東正教,其次為伊斯蘭教。

15、莫斯科的著名旅游景點(diǎn)有哪些?莫斯科的著名旅游景點(diǎn)有:克里姆林宮、紅場(chǎng)、莫斯科大劇院。

16、意大利的著名旅游城市有哪些?意大利的著名旅游城市有:羅馬、佛羅倫薩、威尼斯、米蘭。

17、意大利歷史上最著名的詩(shī)人、旅行家和畫(huà)家分別是誰(shuí),代表作分別是?最著名的詩(shī)人是但丁,作品是《神曲》;旅行家是馬可波羅,作品是《馬可波羅游記》;畫(huà)家是達(dá)·芬奇,作品是《最后的晚餐》和《蒙娜麗莎》。

18、西班牙旅游特色項(xiàng)目和主要旅游區(qū)是?

西班牙旅游特色項(xiàng)目是陽(yáng)光、海灘和海洋;主要旅游區(qū)是太陽(yáng)海岸旅游區(qū)、布拉瓦海岸旅游區(qū)、巴利阿里群島旅游區(qū)、加那利群島旅游區(qū)。

19、世界上第一個(gè)國(guó)家公園是?美國(guó)的黃石國(guó)家公園。

20、加拿大著名的旅游城市有哪些?渥太華、魁北克、多倫多、蒙特利爾。

21、雷鋒紀(jì)念館和雷鋒故居在哪?長(zhǎng)沙望城縣雷鋒鎮(zhèn)。

22、劉少奇故里在哪?有哪些景點(diǎn)?長(zhǎng)沙寧鄉(xiāng)縣花明樓,主要景點(diǎn)有:少奇同志故居、紀(jì)念館、銅像廣場(chǎng)、文物館等。

23、岳麓山主要有哪些名人的墓地?黃興墓、蔡鍔墓、陳天華墓、黃愛(ài)墓、龐人銓墓、禹之謨墓、焦達(dá)峰墓、陳作新墓、蔣翊武墓、劉道一墓、姚宏業(yè)墓等。

24、馬王堆漢墓傳說(shuō)的“馬王”是指誰(shuí)?為什么又叫漢墓?“馬王”是指五代十國(guó)時(shí)期的楚王馬殷;之所以叫漢墓,是因?yàn)轳R王堆的墓主是西漢時(shí)期的長(zhǎng)沙國(guó)丞相利蒼及其夫人辛追和兒子,而不是楚王馬殷

25、岳麓書(shū)院培養(yǎng)了哪些著名的歷史人物?陶澍、魏源、曾國(guó)藩、左宗棠、譚嗣同、蔡鍔、陳天華、毛澤東等。

26、彭德懷故里主要有哪些旅游景點(diǎn)?彭德懷同志故居、彭德懷紀(jì)念館、德懷陵、烏石峰。

27、毛澤東有哪些親屬為革命獻(xiàn)出了寶貴生命?毛澤民、毛澤覃、楊開(kāi)慧、毛澤建、毛楚雄、毛岸英。

28、國(guó)民政府在大陸惟一一處保留下來(lái)的紀(jì)念抗戰(zhàn)烈士的大型陵園是?它主要由哪幾部分構(gòu)成?

南岳衡山忠烈祠,它有牌坊、“七七紀(jì)念塔”、紀(jì)念堂、“致敬碑亭”、享堂、公墓區(qū)。

29、崀山風(fēng)景名勝區(qū)有哪幾大景區(qū)?牛鼻寨、駱駝峰、八角寨、紫霞峒、扶夷江、天生橋六大景區(qū)。

30、我國(guó)南方最大的高山臺(tái)地草原,有南方“呼倫貝爾”之稱的南山牧場(chǎng)位于哪里? 湖南邵陽(yáng)城步苗族自治縣。

第二篇:導(dǎo)游證現(xiàn)場(chǎng)面試

現(xiàn)場(chǎng)面試要注意的幾個(gè)細(xì)節(jié)

一、尊重除考官以外的考場(chǎng)工作人員,他們有確定考生是否違規(guī)的權(quán)力,如被認(rèn)定違規(guī)(如在考場(chǎng)范圍內(nèi)喧嘩、不按指定時(shí)間和考場(chǎng)參考、言行不當(dāng)、不按時(shí)離開(kāi)考場(chǎng)等)將取消考試成績(jī)和補(bǔ)考資格。

二、多使用禮貌用語(yǔ),如“老師們好!”、“各位老師辛苦了!”、“謝謝您的指點(diǎn)!”、“再見(jiàn)!”等,雖然在考試評(píng)分細(xì)則中對(duì)此沒(méi)有硬性規(guī)定,但通常會(huì)影響到考官的主觀印象,從而影響其打分。

三、注意著裝,雖然已是入冬,但在日常厚外套內(nèi)最好配上正規(guī)禮服,入考室時(shí)可以先除去放在門(mén)外,否則形象臃腫不堪。

四、進(jìn)行講解和答問(wèn)時(shí)務(wù)必注視考官,帶一種自信神情,以免給考官留下緊張、背書(shū)和害怕的感覺(jué)。

五、遇到答不出的問(wèn)題可以進(jìn)行推測(cè),但一定要聲明是個(gè)人看法,如果實(shí)在沒(méi)有把握,最好坦白承認(rèn),并當(dāng)場(chǎng)求教考官,切忌不懂裝懂。

六、考官提問(wèn)時(shí)要認(rèn)真傾聽(tīng),然后思考兩秒再作答,不要脫口而出,會(huì)讓考官覺(jué)得不穩(wěn)重,缺乏思維的慎密。

七、如覺(jué)得在面試時(shí)手足無(wú)措,最好準(zhǔn)備一枝筆帶入,講解時(shí)雙手握筆,以免感覺(jué)手沒(méi)地方放,同時(shí)也可作為導(dǎo)游指示棒使用。

八、面帶微笑,微笑表情可以給人以坦誠(chéng)、自信、友好之感,面無(wú)表情或緊鎖雙眉容易讓考官為你擔(dān)心,從而影響得分。

九、與考官保持適當(dāng)距離,以兩米至四米為宜,緊鄰考官會(huì)招致考官不滿.十、不要向考官打聽(tīng)成績(jī),不要強(qiáng)調(diào)客觀原因?qū)е掳l(fā)揮失常,考官通常會(huì)以發(fā)展?jié)摿橹饕饬繕?biāo)準(zhǔn),如果苦苦哀求或多嘴多舌反而可能產(chǎn)生負(fù)面影響。

十一、考完后記得拿走身份證、準(zhǔn)考證,這是將來(lái)領(lǐng)取成績(jī)的依據(jù),非常重要。而且讓考官跟在你身后追著要你拿回證件肯定難堪。

十二、最重要的一點(diǎn)——自然。

最后,祝各位考試順利!好運(yùn)!

第三篇:導(dǎo)游證考試現(xiàn)場(chǎng)導(dǎo)游提問(wèn)與回答要點(diǎn)

現(xiàn)場(chǎng)導(dǎo)游提問(wèn)與回答要點(diǎn)

三、應(yīng)變能力

1、帶團(tuán)時(shí),遇到對(duì)民俗感興趣的游客屢屢打斷導(dǎo)游講解,此時(shí)應(yīng)如何處理?

表示理解,熱情服務(wù);多講些民俗的內(nèi)容;將游客注意力引到講解內(nèi)容上來(lái)等。

2、旅游團(tuán)早于導(dǎo)游員抵達(dá)接站地,此時(shí)導(dǎo)游員應(yīng)如何處理? 按漏接事故處理

3、帶團(tuán)時(shí)遇到下雨天,導(dǎo)游員應(yīng)該怎么辦?

采取避雨措施;做好雨天雨景的講解等。

4、游客“喜歡”上你,導(dǎo)游員應(yīng)如何處理?

5、愛(ài)好攝影的游客要求自由游覽,你怎么處理?

先勸阻;尊重要求;要其注意安全;告之集合時(shí)間、地點(diǎn)等。

6、帶團(tuán)時(shí)碰到慢性子游客,應(yīng)如何接待這類(lèi)游客? 尊重游客;提醒游客等。

7、帶小朋友團(tuán)隊(duì)時(shí),導(dǎo)游員應(yīng)注意什么? 安全;講解突出愛(ài)國(guó)主義等。

8、有游客在飯店住宿時(shí)被老鼠咬傷了耳朵,導(dǎo)游員應(yīng)如何處理?

現(xiàn)場(chǎng)清洗消毒等急救處理;到醫(yī)院治療并注射疫苗;報(bào)告旅行社,向飯店索賠等。

9、景區(qū)游覽時(shí)提醒游客不要亂丟垃圾的委婉說(shuō)法:除了照片什么也不要帶走,除了腳印什么也不要留下。

10、要與游客談得攏,導(dǎo)游員應(yīng)怎么辦?

因人而已選擇話題;注意傾聽(tīng);不要追根究底等。

11、美國(guó)游客要拜訪駐華使領(lǐng)館的官員(為其親戚),導(dǎo)游員應(yīng)如何處理? 協(xié)助聯(lián)系;無(wú)義務(wù)參加和提供翻譯;如盛情邀請(qǐng)參加,請(qǐng)示旅行社可等。

12、游客違反規(guī)定,燃放爆竹,導(dǎo)游員應(yīng)如何處理? 說(shuō)明規(guī)定;協(xié)助調(diào)查和處理。

13、游客打聽(tīng)旅行社經(jīng)營(yíng)利潤(rùn)情況,導(dǎo)游員應(yīng)該怎么辦?

屬于商業(yè)秘密,不可披露;可裝作不知道;及時(shí)轉(zhuǎn)移話題等。

14、帶老年團(tuán)時(shí)要注意什么? 態(tài)度;游覽節(jié)奏;講解內(nèi)容等。

15、外國(guó)游客在旅途中接到親人病危的消息,此時(shí)導(dǎo)游員應(yīng)怎樣處理? 屬需中途退團(tuán)的問(wèn)題。安慰游客,報(bào)告旅行社;辦理分離簽證,機(jī)票等回國(guó)事宜;有關(guān)未消費(fèi)的費(fèi)用,按規(guī)定辦理;繼續(xù)服務(wù)等。

16、臺(tái)胞證丟失:安撫游客,積極尋找;未找到,旅行社、派出所開(kāi)證明,到相應(yīng)機(jī)構(gòu)補(bǔ)辦通行證。

17、旅游團(tuán)中有游客患傳染病,導(dǎo)游員應(yīng)怎么辦?

弄清情況,及時(shí)向旅行社匯報(bào);送醫(yī)院檢查治療;采取一定的隔離措施;提早出境或返回。

18、旅游車(chē)行駛途中有人攔阻旅游車(chē),應(yīng)怎么辦?

不可停車(chē)和搭乘路人;必要時(shí)報(bào)告有關(guān)部門(mén)等。

19、用餐過(guò)程中,游客要求加一道剛上過(guò)的菜,導(dǎo)游員應(yīng)該:

聯(lián)系餐廳,盡量予以滿足,但費(fèi)用自理;如不能,致歉。

20、帶團(tuán)過(guò)程中,如有外國(guó)游客提出旅游結(jié)束后留在中國(guó)學(xué)習(xí),導(dǎo)游員應(yīng)該:

表示歡迎;了解具體情況和要求;協(xié)助聯(lián)系;回國(guó)后再辦理等。

21、旅游團(tuán)到云南后,有游客向你發(fā)出邀請(qǐng):全陪,請(qǐng)你品嘗云南風(fēng)味的傣家飯。此時(shí),你應(yīng)該怎么辦?

表示謝意;如去,注意用餐禮節(jié)等。

22、有游客出難題時(shí),導(dǎo)游員應(yīng)該:使用模糊語(yǔ)言調(diào)節(jié)氣氛;轉(zhuǎn)移注意點(diǎn)。

23、游客對(duì)導(dǎo)游員有非禮行為時(shí),導(dǎo)游員應(yīng):平時(shí)注意個(gè)人言行;如過(guò)分,則制止。

24、導(dǎo)游員在導(dǎo)游講解時(shí)忘了講解詞內(nèi)容,導(dǎo)游員應(yīng)該:轉(zhuǎn)移游客注意力;努力回憶;無(wú)法記起,則帶領(lǐng)游客參觀下一個(gè)景點(diǎn)等。

25、外賓旅游團(tuán)游覽途中突然提出參觀途中鄉(xiāng)村時(shí),導(dǎo)游員應(yīng)該:聯(lián)系鄉(xiāng)村,征得同意;尊重當(dāng)?shù)亓?xí)俗;如無(wú)時(shí)間參觀,可安排游客短暫攝影等。

26、游客向?qū)в螁T借錢(qián),導(dǎo)游員應(yīng)該:盡量不和游客發(fā)生財(cái)務(wù)糾紛,建議不要借;如確實(shí)要借,立字據(jù)。

27、游客在路邊攤位上購(gòu)買(mǎi)何首烏,后發(fā)現(xiàn)是假貨,導(dǎo)游員應(yīng)該協(xié)助向有關(guān)部門(mén)舉報(bào)。

28、外國(guó)游客對(duì)我國(guó)有些少數(shù)民族的走婚現(xiàn)象持諷刺態(tài)度,導(dǎo)游員應(yīng)該:說(shuō)明歷史原因,消除誤解;及時(shí)轉(zhuǎn)移話題等。

29、如果游客問(wèn)導(dǎo)游:“來(lái)韶山可要請(qǐng)一尊銅像回去?” 導(dǎo)游員主要談“主席的崇高地位”

30、如果游客想買(mǎi)賓館房間的壁掛裝飾,市場(chǎng)上又沒(méi)有,導(dǎo)游應(yīng)該怎么辦? 協(xié)助與酒店聯(lián)系;或推薦其他相似物品

31、游客要求安排足底按摩,導(dǎo)游員可協(xié)助,但費(fèi)用自理。

32、對(duì)游客提出的要求做不到怎么辦?耐心傾聽(tīng)、微笑對(duì)待、做出解釋?zhuān)匾獣r(shí)協(xié)助。

33、在景區(qū)參觀結(jié)束后無(wú)景區(qū)交通車(chē)應(yīng)該怎么辦?根據(jù)提示電話聯(lián)系,今后要注意把握好參觀時(shí)間。

34、游客欲索取旅游報(bào)價(jià)怎么辦?

導(dǎo)游員要弄清動(dòng)機(jī),解釋不屬于自己職責(zé)范圍

35、帶團(tuán)時(shí)發(fā)現(xiàn)不明身份的人與游客搭訕,導(dǎo)游員應(yīng)該怎么辦? 巧妙告知游客,引導(dǎo)離開(kāi);必要時(shí)及時(shí)制止,并報(bào)告相關(guān)人員。

36、酒店將空調(diào)關(guān)了,有游客稱很冷,甚至凍出了病,全陪應(yīng)及時(shí)和地陪溝通,要求為游客做適當(dāng)補(bǔ)償,并保證在以后的安排中不出現(xiàn)類(lèi)似問(wèn)題。

37、有游客在旅游車(chē)上嘔吐,導(dǎo)游員應(yīng)該問(wèn)候、清理,調(diào)整座位并做好預(yù)防措施。

38、旅游團(tuán)自由活動(dòng)時(shí)有游客提出參觀當(dāng)?shù)鼐用窦彝?,?dǎo)游員可說(shuō)明不便突然造訪,可考慮在后續(xù)行程中安排。

39、團(tuán)隊(duì)中有游客的不合理要求未得到滿足公開(kāi)向?qū)в伟l(fā)難,導(dǎo)游員可與其單獨(dú)協(xié)商,必要時(shí)請(qǐng)全陪勸阻。

40、帶團(tuán)時(shí)有外籍游客死在衛(wèi)生間,導(dǎo)游員要立即通知酒店,報(bào)告旅行社(公安、外事部門(mén)等);保護(hù)好現(xiàn)場(chǎng);安慰其他游客;在后續(xù)處理中提供協(xié)助。

41、游客說(shuō),怎么是個(gè)小孩子當(dāng)導(dǎo)游,要求換導(dǎo)游?

42、導(dǎo)游帶團(tuán)時(shí)發(fā)現(xiàn)泰國(guó)游客與長(zhǎng)沙酒吧有關(guān)人員有不正當(dāng)交往時(shí),導(dǎo)游員要報(bào)告旅行社、公安部門(mén)。

43、在岳麓書(shū)院講解時(shí),有游客對(duì)所講的景點(diǎn)提出異議,怎么辦? 尊重游客,參觀完后一起探討。

44、帶團(tuán)往張家界時(shí)有三兩大巴車(chē)同行,其中你所乘坐的車(chē)在離慈利30公里處拋錨,應(yīng)如何處理?

安撫客人,立即與其他大巴車(chē)聯(lián)系,可安排團(tuán)隊(duì)中小孩、女同胞先走;修車(chē),如短時(shí)間不能修好,報(bào)告旅行社要求換車(chē)。

45、全陪帶團(tuán)旅游時(shí),游客調(diào)侃:全陪是不是什么都陪?你該如何回答?

解釋全陪的含義;轉(zhuǎn)移話題

46、有一外國(guó)游客患重病,需緊急離境回國(guó)治療,可民航售票處卻拒絕給他出售機(jī)票或搭機(jī),請(qǐng)分析原因。

離境手續(xù)不權(quán);有關(guān)司法糾紛問(wèn)題未解決;重病需醫(yī)院證明其適宜乘坐飛機(jī)等。

47、帶團(tuán)離開(kāi)酒店時(shí),服務(wù)員查房發(fā)現(xiàn)房間枕頭上有染發(fā)劑顏色,要求賠償,全陪應(yīng)該核實(shí),禮貌告知游客按照規(guī)定賠償。

48、旅游團(tuán)退房時(shí)發(fā)現(xiàn)房間少了一條毛巾,請(qǐng)你分析可能的原因。

查房不仔細(xì);放在別出;以為可以拿走;故意拿走等。

49、在帶團(tuán)前往景區(qū)途中,旅游車(chē)輪胎爆了,作為地陪?

先安撫游客,講清真實(shí)情況,然后帶領(lǐng)大家下車(chē);配合司機(jī)換備用輪胎;致歉

50、在森林公園旅游時(shí),有位游客提出要求單獨(dú)行動(dòng),以便自由拍照,導(dǎo)游員應(yīng)怎么辦?

勸阻;如堅(jiān)持,簽協(xié)議;商定會(huì)合時(shí)間、地點(diǎn),留下聯(lián)系方式;提醒其注意安全

51、在景區(qū)可疑人員尾隨團(tuán)隊(duì),導(dǎo)游員該怎么辦? 提醒游客;與景區(qū)取得聯(lián)系;及時(shí)報(bào)告

52、游客提出的問(wèn)題,你當(dāng)時(shí)回答不出,導(dǎo)游員:解釋或請(qǐng)教;努力尋求答案,告知游客。如是當(dāng)眾提出,巧妙圓場(chǎng)。

53、團(tuán)隊(duì)在張家界旅游時(shí),有海外游客說(shuō)張家界政府不保護(hù)環(huán)境,你如何回答?

承認(rèn)不足;說(shuō)明在采取的努力措施;征求好的建議

54、與同住團(tuán)友發(fā)生了一點(diǎn)小矛盾,陸先生決定提前離團(tuán)回家,導(dǎo)游員應(yīng)該?

55、導(dǎo)游接團(tuán)時(shí),游客拒絕上車(chē),原因:按合同計(jì)劃是進(jìn)口空調(diào)車(chē),可接站時(shí)是國(guó)產(chǎn)車(chē)。導(dǎo)游員現(xiàn)場(chǎng)應(yīng)如何處理?

致歉并做出解釋?zhuān)瑘?bào)告旅行社;經(jīng)旅行社授權(quán)后先回到酒店,再換車(chē);如堅(jiān)持,再次報(bào)告旅行社

56、某團(tuán)游客想帶些煙花作為禮品送給朋友,地陪應(yīng)提醒游客不得帶上交通工具;可協(xié)助到專(zhuān)賣(mài)店辦理托運(yùn)。

57、游客在桂林旅游后想在陽(yáng)朔多住幾天,地陪應(yīng)該怎么辦?

要考慮后續(xù)行程、返回交通及離開(kāi)手續(xù)(如簽證)的問(wèn)題,如不可,則婉言相勸;如可,協(xié)助辦理有關(guān)事項(xiàng)等。

58、游客預(yù)定了自費(fèi)風(fēng)味品嘗,然后又告知導(dǎo)游要取消,導(dǎo)游員應(yīng)該怎么辦? 既然預(yù)定了,再取消有難度,婉言相勸;如堅(jiān)持,產(chǎn)生的損失游客負(fù)責(zé)。

59、謝瑞麟父子因長(zhǎng)年向?qū)в翁峁┗乜鄱@罪,您怎么評(píng)價(jià)? 提供回扣屬非法。

60、旅游團(tuán)要向?yàn)?zāi)區(qū)捐贈(zèng)款物時(shí)應(yīng)怎么辦? 表謝意;積極聯(lián)系有關(guān)單位。

61、導(dǎo)游向游客收取索道費(fèi)用,游客稱已向組團(tuán)社交過(guò)而拒付,地陪應(yīng)怎么辦?

跟所在旅行社聯(lián)系并確認(rèn)情況,再處理:如已交,則不收?。蝗缥唇粍t向客人解釋并收取。

62、怎樣保障游客觀光安全?

選擇安全景區(qū)和游道;做好提醒工作;和全陪配合;時(shí)刻留意游客動(dòng)向等。63、你帶游客入住時(shí),賓館安排你團(tuán)住四樓頂層(無(wú)電梯)房間,二、三樓較新,但不給你團(tuán)住,游客有意見(jiàn),你怎么辦?

與賓館協(xié)商,如不成,向旅行社反應(yīng),再根據(jù)旅行社的指示辦。64、旅游團(tuán)王老先生向你提出單獨(dú)外出為親朋好友購(gòu)買(mǎi)紀(jì)念品的要求,你如何處理?

分兩種情況:(1)自由支配時(shí)間去,導(dǎo)游員要積極提供協(xié)助;(2)如是即將離開(kāi)本地,則要?jiǎng)窠狻?/p>

65、在張家界旅游期間,地陪帶旅游團(tuán)參觀的景點(diǎn)少于合同規(guī)定,全陪應(yīng)如何處理?

與地陪溝通,如是客觀原因造成,配合做好解釋工作等。如不是,要地陪按旅游接待計(jì)劃執(zhí)行,如無(wú)效,報(bào)告組團(tuán)社。

66、帶團(tuán)時(shí),游客把旅游途中所有困難、麻煩歸咎于導(dǎo)游員時(shí)應(yīng)該怎么辦? 盡快解決問(wèn)題,爭(zhēng)取游客理解;反思自己工作的態(tài)度和方法;繼續(xù)熱情服務(wù)。67、游客在商場(chǎng)時(shí)被保安叫住,稱其拿了金戒指或其他貴重物品,要強(qiáng)行搜身,作為導(dǎo)游員應(yīng)該怎么辦?

要商場(chǎng)提供證據(jù),否則,要堅(jiān)決維護(hù)游客的合法權(quán)益。

四、綜合知識(shí)

1、吉林松花湖青山滑雪場(chǎng),是中國(guó)目前最大的冰雪聯(lián)合競(jìng)賽基地。

2、免購(gòu)機(jī)場(chǎng)建設(shè)費(fèi)的四種情況:在國(guó)內(nèi)機(jī)場(chǎng)中轉(zhuǎn)未出隔離廳的國(guó)際旅客;乘坐國(guó)際航班出境和乘坐香港、澳門(mén)地區(qū)航班出港持外交護(hù)照的旅客;持半票的 12 周歲以下的兒童;乘坐國(guó)內(nèi)航班在當(dāng)日中轉(zhuǎn)的旅客(間隔 8 小時(shí)以內(nèi))。

3、首次沿途導(dǎo)游原則:靈活有趣、吸引力強(qiáng)。

4、導(dǎo)游員怎樣安排講解內(nèi)容層次?

先外后內(nèi)、先過(guò)去后現(xiàn)在、先一般后精彩

5、導(dǎo)游員怎樣概括講解內(nèi)容?

概況介紹與分段講解結(jié)合、要有畫(huà)龍點(diǎn)睛之筆等。

6、五行相生相克

7、男女同行時(shí),男士要注意的禮節(jié)是:走在女士左側(cè)的后方;上車(chē)讓女士先上等。

8、蝴蝶泉位于云南大理。

9、雄雌石獅的區(qū)分:左雄(腳踏彩球)右雌(腳下有只小獅子)。

10、毛主席一家六位親人為革命獻(xiàn)身:妻子楊開(kāi)慧、長(zhǎng)子毛岸英、大弟毛澤民、小弟毛澤覃、堂妹毛澤建和侄子毛楚雄。

11、“知己知彼,百戰(zhàn)不殆”。來(lái)自。

12、不準(zhǔn)進(jìn)出境的藥材:麝香、犀牛角和虎骨。

13、泰國(guó)最大的島嶼、風(fēng)景區(qū):普吉島

14:導(dǎo)游員的目光要求,導(dǎo)游員手部要注意,穿保護(hù)性外套要注意:《導(dǎo)游實(shí)務(wù)》 P165-166,P153。

15、書(shū)法二王:王羲之、王獻(xiàn)之

16,老年旅游者的普遍心理,知識(shí)分子的普遍心理:見(jiàn)《導(dǎo)游實(shí)務(wù)》 P108

17、交往中禮賓的原則是右為上。

18、2005 年年底,澳門(mén)歷史城區(qū)(或澳門(mén))成為我國(guó)第 33 處世界遺產(chǎn)。

19、桃園三結(jié)義為:關(guān)羽、劉備和張飛。20、古代科舉考試始于隋朝。

21、航空公司免費(fèi)托運(yùn)行李情況:

22、湖南人口最多的少數(shù)民族:土家族

23、“山藥蛋派”代表作家:趙樹(shù)理

24、中國(guó)國(guó)旅總社 1954 年成立。

25、桃花源 2006 年桃花節(jié)主題“尋夢(mèng)桃花源”。

26、我國(guó)致力于教育事業(yè)第一人:孔子27、2006 年 7 月,青藏鐵路投入試運(yùn)行。

28、我國(guó)保護(hù)的珍希動(dòng)物居世界第一位。

29、峨眉山四大自然奇觀:日出、云海、圣燈(神燈)和佛光

30、何時(shí)何地致歡迎詞:在旅游車(chē)駛出停車(chē)場(chǎng)后,地陪要在車(chē)上向游客致歡迎詞。致歡迎詞時(shí),地陪應(yīng)離開(kāi)旅游車(chē)的導(dǎo)游座,站到車(chē)廂前部靠近司機(jī)讓所有游客都能看見(jiàn)的地方。

31、世界四大博物館:英國(guó)大英博物館、巴黎羅浮宮、俄羅斯圣彼得堡艾爾米塔什博物館和紐約大都會(huì)博物館。

32、東方四大奇跡:印度尼西亞婆羅浮屠佛塔、中國(guó)萬(wàn)里長(zhǎng)城、埃及金字塔和柬埔寨吳哥窟。

33、與游客交談時(shí)忌諱的話題是:談及他人隱私;不勉強(qiáng)他人回答不愿回答的問(wèn)題;不攻擊他人,不當(dāng)眾指責(zé)他人;講話不要尖酸刻薄等等。

34、八百里秦川位于陜西。

35、歌頌鄧小平南巡講話的是《春天的故事》。

36,導(dǎo)游員嚴(yán)格按規(guī)章制度辦事,執(zhí)行請(qǐng)示匯報(bào)制度,主要體現(xiàn)在:《導(dǎo)游實(shí)務(wù)》 P37

37、李某持偽造的火車(chē)票被查出,處理是:按無(wú)票處理;并送公安部門(mén)處理。

38、戊申晦中“晦”指農(nóng)歷每月最后一天。

39、中國(guó)佛教包容了北傳佛教、南傳佛教和藏傳佛教三大體系。40、抗日戰(zhàn)爭(zhēng)和世界反法西斯勝利紀(jì)念日: 9 月 3 日

41、“微花巨果”指的是:菠蘿蜜

42、風(fēng)景名勝區(qū)價(jià)值:觀賞價(jià)值、歷史文化價(jià)值和科考價(jià)值。

43、雪頓節(jié)為藏族節(jié)日。

44、獲贈(zèng)禮品可當(dāng)面打開(kāi)。

45、中國(guó)戲劇五大聲腔系統(tǒng):皮黃腔、梆子腔、昆山腔、高腔和民歌俗曲。

46、至 2005 年年底,世界首富為:比爾·蓋茨

47、湖南著名歌唱家:宋祖英—《小背簍》;李谷一—《鄉(xiāng)戀》

48、勃蘭登堡門(mén)是德國(guó)的象征。

49、荷花——花中君子

50、觸景生情法是就是見(jiàn)物生情,借題發(fā)揮的一種導(dǎo)游講解方法。

51、湖南湘中地區(qū)“金三角”是指

三城市。

52、長(zhǎng)江干流上峽谷風(fēng)景區(qū):長(zhǎng)江三峽、虎跳峽

53、福娃造型融入了大熊貓、藏羚羊、燕子(雨燕)、圣火造型。

54、出境旅游檔案需保存3年。

55、公路中以北京為中心,呈扇面輻射的是第1國(guó)道。

56、比利時(shí)首都標(biāo)志性雕塑:撒尿的小孩(于連)

57、魏源《海國(guó)圖志》

58、牡丹主要產(chǎn)地:河南洛陽(yáng)和山東菏澤

59、花中皇后——月季

60、民間文藝表演,巴厘島以舞蹈著稱。61、世界上最大的島:格陵蘭島 62、南北方地理分界線:秦嶺和淮河

63、中國(guó)境外最大華人墓地:馬來(lái)西亞馬六甲三寶山

64、海關(guān)綠色通道:有需要向海關(guān)申報(bào)的物品走“紅色通道”,沒(méi)有攜帶向海關(guān)申報(bào)的物品走“綠色通道”

65、土家族歷史活化石:毛古斯舞

66、湖南土特產(chǎn):湘繡、湘蓮、湘菜、瀏陽(yáng)菊花石雕、花炮 67、三江并流是哪三條江?金沙江、瀾滄江、怒江

68、旅游業(yè)三大支柱:

旅行社處于核心地位。69、京杭大運(yùn)河連接北京、杭州

70、泰國(guó)最著名、最大的佛寺:玉佛寺(護(hù)國(guó)寺)

71、英國(guó)游客送禮避免送帶有孔雀開(kāi)屏圖案的工藝品。72、湖南之名始于唐代:764年設(shè)湖南團(tuán)練觀察使。

73、五湖四海中五湖指:五湖是鄱陽(yáng)湖、洞庭湖、太湖、洪澤湖、巢湖,四海是渤海、黃海、東海、南海。

74、伊斯蘭教“五功”:念功、拜功、齋功、課功、朝功

75、世界四大文明古國(guó):中國(guó)、古埃及、古巴比倫、古印度并稱為“四大文明古國(guó)”

76、中國(guó)古代四大傳說(shuō):牛郎織女、孟姜女哭長(zhǎng)城、白蛇傳、梁山泊與祝英臺(tái)77、東北三寶:人參、鹿茸和貂皮

78、中國(guó)第一枚郵票是清政府發(fā)行的:大龍郵票

79、湖南音樂(lè)家譚盾因?yàn)殡娪啊杜P虎藏龍》配曲獲奧斯卡獎(jiǎng)。

80、泰國(guó)三大國(guó)寶:玉佛寺是泰國(guó)最著名的佛寺,是泰國(guó)唯一沒(méi)有和尚居住的佛寺,該寺供奉的68厘米高之玉佛,價(jià)值連城,與曼谷的臥佛、金佛一并被列為泰國(guó)三大國(guó)寶。

81、世界上最大的巨巖獨(dú)石是澳大利亞的艾爾斯巖 82、古代教育“六藝”:禮、樂(lè)、射、御、書(shū)、數(shù) 83、印度尼西亞國(guó)花:茉莉花

84、穆斯林人口最多的國(guó)家:印度尼西亞 85、秦始皇將秦、趙、燕三國(guó)長(zhǎng)城連接起來(lái)。

86、沙丘鳴沙景觀在甘肅敦煌鳴沙山、寧夏中衛(wèi)沙坡頭和內(nèi)蒙

。87、紫檀木產(chǎn)地:主要產(chǎn)于南洋群島的熱帶地區(qū)的印度及馬來(lái)半島、菲律賓等地,我國(guó)湖廣、云南一帶也有少量出產(chǎn)。

88、五當(dāng)山第一名勝:金殿是中國(guó)現(xiàn)存最大的銅鑄鎏金大殿。

89、旅游者滯留海外不歸,組團(tuán)社應(yīng)及時(shí)向公安機(jī)關(guān)、旅游行政管理部門(mén)報(bào)告。

90、云錦因何而得名?因其美麗多姿,絢爛如天上云霞而得名 91、中醫(yī)外科鼻祖為華佗,被譽(yù)為“神醫(yī)”。

92、我國(guó)古代數(shù)學(xué)著作?[秦漢]《周髀算經(jīng)》:勾股定理比歐洲早500年。[東漢]《九章算術(shù)》:涉及初等算術(shù)、代數(shù)、幾何的大部分內(nèi)容

93、導(dǎo)游人員對(duì)游客購(gòu)物消費(fèi)應(yīng)持的正確態(tài)度:按旅游接待計(jì)劃安排;不欺騙游客等。

五、情境題

1、作為全陪,旅游團(tuán)成員之間發(fā)生矛盾,一個(gè)成員因此跟你說(shuō)要退團(tuán),那你怎么辦? 開(kāi)解規(guī)勸(我們出來(lái)玩就是開(kāi)心了,下個(gè)景點(diǎn)是我們這次旅行的精華景點(diǎn),您大人大量,別計(jì)較他了,我們一起去看美景去),不果則要其寫(xiě)出書(shū)面意向書(shū)(呃,您還是堅(jiān)持要退團(tuán)啊,那太遺憾了。如果您真要退得話,那請(qǐng)您寫(xiě)個(gè)退團(tuán)意向書(shū)給我吧,我也好給旅行社交代不是)。

2、作為地陪,在賓館退房時(shí),服務(wù)員說(shuō)伱旅游團(tuán)中一位成員在房間中的自費(fèi)消費(fèi)沒(méi)結(jié)賬,伱怎么辦?

王先生,昨晚休息好了嗎?我們馬上就要結(jié)賬退房去下一個(gè)景點(diǎn)了,服務(wù)員說(shuō)您房間有自費(fèi)消費(fèi),我們一起去把帳結(jié)了吧。

3、剛到達(dá)下一站,作為全陪,一個(gè)游客跟你說(shuō)他的行李忘記在上一站了,伱怎么辦?

張小姐,您放心吧,我馬上幫您處理。

喂,小王嗎,我是老李啊,昨天我們團(tuán)離開(kāi)你那的時(shí)候,有位團(tuán)友把行李忘在賓館了,伱馬上幫我去查找下,找到了馬上告訴我,并請(qǐng)幫我托運(yùn)到我們現(xiàn)在住的賓館來(lái),這是我們現(xiàn)在的地址,請(qǐng)您記一下。

好消息啊,張小姐,您的行李找到了!不過(guò)要明天才能運(yùn)過(guò)來(lái),我們暫時(shí)克服下苦難吧。正好這旁邊有個(gè)超市,您看可以去買(mǎi)點(diǎn)日用品。

4、用餐的時(shí)候,一位團(tuán)員說(shuō)要在房間單獨(dú)用餐,作為地陪伱怎么辦? 張女士,您是不是身體不太舒服?我可以幫您叫飯店送餐過(guò)來(lái),不過(guò)他們是要額外收取費(fèi)用的。

5、一位團(tuán)員委托你幫他托運(yùn)旅游紀(jì)念品,伱怎么辦?

張先生,這家商店就有托運(yùn)點(diǎn)的,您自己親自辦不是更放心嗎?哦,他們下班啦,那邊有個(gè)郵局,我陪您到那去托運(yùn)吧。

6、退房時(shí),服務(wù)員說(shuō)其中某房間的游客損壞了客房物品要求賠償,伱怎么辦?

李小姐,你們是住8808號(hào)房間的吧,剛才辦退房手續(xù)時(shí),服務(wù)員說(shuō)你們房間打碎了一個(gè)杯子(弄臟了一調(diào)毛巾、房卡折斷了、枕套上染了染發(fā)劑)要求賠償,我和這酒店很熟悉的,我陪你一起去協(xié)商下吧。

7、作為全陪,游客向你抱怨地陪,伱怎么辦?

哦,這樣啊,以前他也帶過(guò)我的團(tuán),其實(shí)還是不錯(cuò)的。這個(gè)事情等會(huì)我去批評(píng)他,那一定要改正,如果不改的話,那我會(huì)要求他們旅行社換人的。

8、早上起來(lái),有團(tuán)員抱怨說(shuō)空調(diào)太冷了(枕頭太低了、洗澡水太熱或涼了),伱怎么辦?

哎呀,您沒(méi)凍著吧,要不要去醫(yī)院看看?昨天晚上您發(fā)現(xiàn)這個(gè)情況馬上找我就好了,我會(huì)叫服務(wù)員幫您從房間櫥柜多拿條被子(多拿個(gè)枕頭)給您的(我會(huì)叫工程人員來(lái)您房間處理的,不行的話我會(huì)叫服務(wù)員給您換個(gè)房間的),您以后碰到這種情況不要怕麻煩我,一定要告訴我。

9、入住房間后,有游客說(shuō)房間蚊子(蟑螂、老鼠),怎么辦? 別擔(dān)心,我馬上叫服務(wù)員來(lái)處理,或者換個(gè)房間。

10、有游客總是不停地抱怨賓館設(shè)施不高檔

二星級(jí)的普遍都是這樣的,當(dāng)然不能和三星四星五星的比。如果您想住高檔的,我可以幫您聯(lián)系,不過(guò)差價(jià)要您自己承擔(dān)。

11、快要用餐的時(shí)候,游客要退訂團(tuán)餐,改吃風(fēng)味餐 大家的心理我明白,我先和餐廳聯(lián)系下吧。因?yàn)榭煊貌土耍蛷d已經(jīng)準(zhǔn)備好了我們的團(tuán)餐了,退得話我們要承擔(dān)損失,要不這餐先吃了,下餐我們?cè)儆嗭L(fēng)味餐吧,不過(guò)差價(jià)要大家補(bǔ)上哦。

12、怎么樣為團(tuán)隊(duì)訂餐

你好,某某酒店嗎,我是中旅的導(dǎo)游王某某,我要訂今天的晚餐,我的團(tuán)號(hào)是123,人數(shù)是30+3,都是湖南人,喜歡吃辣椒,餐標(biāo)是20元每人,用餐時(shí)間是18點(diǎn),我的電話是12345678

13、一位外國(guó)游客向你展示他花了100美元買(mǎi)的一雙草鞋,伱怎么說(shuō)。哇,這是正宗的土特產(chǎn)啊,我都很多年沒(méi)看到過(guò)了,很令人感懷。

14、作為地陪,伱接團(tuán)遲到了,怎么辦

各位朋友,非常抱歉讓大家久等了。我們這里正在大搞城市建設(shè)修地鐵,實(shí)行交通管制,很塞車(chē),不過(guò)一段時(shí)間后您再來(lái),一定會(huì)發(fā)現(xiàn)一個(gè)煥然一新的城市的。在接下來(lái)的旅程中,我一定全心全意加倍的為大家服務(wù)好,讓大家有個(gè)美好的開(kāi)心的旅程。

15、上纜車(chē)(飛機(jī))前,有游客表現(xiàn)得擔(dān)心害怕

請(qǐng)放心,我們這里的纜車(chē)(飛行)很安全,每天運(yùn)營(yíng)前都有工程技術(shù)人員進(jìn)行仔細(xì)的安檢,運(yùn)營(yíng)一直都是100分100的安全,等會(huì)我陪您一起坐吧。

第四篇:2012導(dǎo)游證現(xiàn)場(chǎng)考試--中山陵

十一、中山陵

【景點(diǎn)概述】2分30秒

1、地理位置、建陵時(shí)間、5A級(jí)景區(qū)

2、墓址選定

3、中山陵的設(shè)計(jì)者及設(shè)計(jì)特點(diǎn)

4、孫中山生平

5、奉安大典

各位游客,中山陵景區(qū)位于南京市紫金山南麓的小茅山。是我國(guó)偉大的民主革命先行者孫中山先生的陵墓,是全國(guó)重點(diǎn)文物保護(hù)單位,是國(guó)家5A級(jí)景區(qū)。

1925年孫中山先生去世后,根據(jù)他生前的遺愿選定了墓址。你們也許會(huì)問(wèn):孫先生出生于廣東,逝世于北京,畢生為革命奔波于各地,為什么要選擇南京作為自己的長(zhǎng)眠之地呢?孫先生臨終前囑咐“吾死之后,可葬于南京紫金山麓,因?yàn)槟暇榕R時(shí)政府成立之地,所以不可忘辛亥革命也。”陵墓建于1926年,于1929年完工,整個(gè)陵墓由南向北沿著山勢(shì)逐級(jí)升高,主要建筑有:牌坊、墓道、陵門(mén)、碑亭、平臺(tái)、祭堂、墓室。它的設(shè)計(jì)者呂彥直匠心獨(dú)具,將整個(gè)陵寢設(shè)計(jì)為“木鐸”之狀,寓含警鐘長(zhǎng)鳴之意。

陵墓主體工程完工后,國(guó)民政府為孫先生舉行了隆重的奉安大典。將先生的遺體自北京香山碧云寺移出,由專(zhuān)列護(hù)送抵達(dá)南京,在國(guó)民黨中央黨部舉行三天公祭后,于1929年6月1日舉行了奉安大典,從此孫先生就一直長(zhǎng)眠于此,距今已有80多年。

接下來(lái),我為您簡(jiǎn)單介紹一下孫先生的生平。孫先生于1866年出生在廣東省香山縣翠亨村,年少時(shí)學(xué)習(xí)醫(yī)學(xué),后來(lái)?xiàng)夅t(yī)從政。于1905年在日本成立了中國(guó)同盟會(huì),被推舉為總理,他提出了“驅(qū)除韃虜、恢復(fù)中華、建立民國(guó)、平均地權(quán)”的著名綱領(lǐng),及“民族、民權(quán)、民生”的三名主義學(xué)說(shuō),1911年武昌起義爆發(fā)后,被十七省代表一致推舉為中華民國(guó)臨時(shí)大總統(tǒng),于1912年元月1日在南京宣誓就職。此后又經(jīng)歷了二次革命、護(hù)國(guó)運(yùn)動(dòng)、護(hù)法運(yùn)動(dòng)等風(fēng)風(fēng)雨雨。在1924年1月廣州召開(kāi)的中國(guó)國(guó)民黨第一次全國(guó)代表大會(huì)上,他將舊三民主義發(fā)展為新三民主義,提出了“聯(lián)俄、聯(lián)共、扶助農(nóng)工”的三大政策。同年11月他應(yīng)馮玉祥將軍之邀抱病北上共商國(guó)家大計(jì),因積勞成疾于1925年3月12日病逝在北京。

【陵前部分】2分鐘

1、孝經(jīng)鼎的重量、高度和鼎腹的刻字及內(nèi)置六角銅牌上的內(nèi)容

2、博愛(ài)坊的建筑特色,高度、寬度及正中匾額的“博愛(ài)”題字及出處

3、墓道的長(zhǎng)度、寬度及特點(diǎn)

各位游客,我們現(xiàn)在就來(lái)到了中山陵的陵園廣場(chǎng),正南端是一座八角形石臺(tái),石臺(tái)上有一尊三足兩耳的紫銅寶鼎,重達(dá)五千公斤,高4.25米、腹徑1.23米,是中山陵紀(jì)念裝飾之一。它是由廣州中山大學(xué)的全體師生于1933年秋捐資建造,在鼎的腹部刻有“智仁勇”三個(gè)字,這是中山大學(xué)的校訓(xùn)。鼎的上半部還有六角形的銅牌,上面有原中山大學(xué)校長(zhǎng)戴季陶的母親黃氏老夫人所書(shū)的孝經(jīng)全文,所以這座鼎又被稱為孝經(jīng)鼎。

大家現(xiàn)在看到的是半月形博愛(ài)廣場(chǎng),由廣場(chǎng)踏階而上,迎面是一座四柱三門(mén)的沖天式仿古石牌坊,稱為博愛(ài)坊,它的高度為12米,花崗巖石柱上蓋藍(lán)色琉璃瓦,柱腳前后夾抱鼓石,牌坊上雕刻蓮花瓣及和璽彩畫(huà)等圖案。正中橫額有孫中山先生親手所書(shū)的“博愛(ài)”兩字,語(yǔ)出自韓愈《原道》“博愛(ài)之為仁”,孫先生以偉大的博愛(ài)精神致力于資產(chǎn)階級(jí)革命,為民族的獨(dú)立自由奮斗不息,可以說(shuō)“博愛(ài)”二字正是對(duì)他一生高度概括的最好寫(xiě)照。

博愛(ài)坊向前是墓道,墓道長(zhǎng)480米,共有三道,中道最寬為9米,東西兩道為4.5米,間隔墓道兩側(cè)用兩兩相對(duì)的雪松、薈柏、銀杏和紅楓取代了古代帝王陵墓神道前的石人、石獸,更能體現(xiàn)中山先生的高風(fēng)亮節(jié)。整個(gè)陵前廣場(chǎng)部分氣勢(shì)開(kāi)闊,綠化規(guī)整,具有西方園林開(kāi)闊大氣的美感?!玖觊T(mén)、碑亭】2分30秒

1、陵門(mén)前廣場(chǎng)簡(jiǎn)介

2、陵門(mén)的建筑特點(diǎn),“天下為公”匾額題字及出處

3、碑亭的形狀、建筑特點(diǎn),碑的高度、特點(diǎn)和碑上的題字

4、臺(tái)階與八大平臺(tái)簡(jiǎn)介:包括臺(tái)階和平臺(tái)的數(shù)量、寓意,第五層和頂層平臺(tái)的重要陳設(shè)

穿過(guò)墓道,來(lái)到陵門(mén)平臺(tái)。根據(jù)呂彥直的設(shè)計(jì),整個(gè)陵墓平面為“木鐸”形。木鐸的聲音洪亮,而且傳的很遠(yuǎn),有“使天下皆達(dá)道”的寓意,其用意也在警示后人。陵門(mén)廣場(chǎng)的邊緣就是當(dāng)年呂彥直設(shè)計(jì)的“自由之鐘”的下緣。廣場(chǎng)東西栽有千頭松和銀杏。陵門(mén)前有漢白玉石獅一對(duì),顯得非常的莊嚴(yán)古樸。現(xiàn)在我們看到的單檐歇山式建筑就是陵門(mén),上覆藍(lán)色琉璃瓦。陵門(mén)正中的門(mén)額上,有孫中山先生親手所書(shū)的“天下為公”四個(gè)字,這四個(gè)字出自于孔子《禮記、禮運(yùn)》中的“大道之行也,天下為公”,意思是國(guó)家政權(quán)不是哪一家的天下,而是天下人的天下,是老百姓的天下。是與“家天下”相對(duì)立的思想。這是對(duì)三民主義的極好注解。也是孫中山先生畢生奮斗的崇高理想。

穿過(guò)陵門(mén)我們現(xiàn)在看到的是碑亭,重檐歇山頂,上覆藍(lán)色琉璃瓦,亭內(nèi)石碑高8.1米,正中鐫刻有國(guó)民黨黨徽,上面是原國(guó)民政府主席、行政院院長(zhǎng)譚延闿手書(shū)的“中國(guó)國(guó)民黨葬總理孫先生于此,中華民國(guó)十八年六月一日”24個(gè)顏體楷書(shū)鎦金大字。由此可見(jiàn)孫中山先生的葬禮為“黨葬”。

從碑亭往后就是層層疊疊的臺(tái)階,碑亭到祭堂這段石階共有290層,分為八段,象征著三民主義、五權(quán)憲法。五權(quán)憲法是國(guó)民政府時(shí)期的政權(quán)組織形式,即由行政、立法、司法、考試、監(jiān)察五院合掌權(quán)利。第四層平臺(tái)上,陳列著一對(duì)紫銅鼎,是當(dāng)時(shí)上海特別市政府捐贈(zèng)的,鼎身刻有“奉安大典”四個(gè)字,在西側(cè)的鼎上有日軍侵華時(shí)留下的彈孔。第五層平臺(tái)上有一對(duì)石獅,是福建名匠蔣文子先生的杰作。

【祭堂、墓室】3分鐘

1、祭堂前平臺(tái)簡(jiǎn)介

2、祭堂的建筑特點(diǎn)和規(guī)模、“天地之氣”直額及三拱門(mén)上的“民族、民生、民權(quán)”題字

3、祭堂內(nèi)的布局:色彩、十二根黑大理石柱、東西墻裙的《建國(guó)大綱》、內(nèi)頂黨徽?qǐng)D案及孫中山坐像

4、坐像基座六幅石雕的方位和名稱

5、墓室門(mén)簡(jiǎn)介、墓室內(nèi)部的建筑特色、圓形石壙的直徑和深度,孫中山臥像簡(jiǎn)介

6、墓穴簡(jiǎn)介

中山陵的修建依托紫金山,陵墓更顯氣勢(shì)雄偉壯觀。從最下方的博愛(ài)坊到祭堂,我們已經(jīng)走過(guò)了平面大約700米,高度大約70米的距離。

先生的祭堂與墓室依托著鐘山氣勢(shì),更顯巍峨,讓謁陵者感悟中山先生的革命精神與浩然正氣長(zhǎng)留天地之間。

第8層的平臺(tái)上,有孫先生長(zhǎng)子孫科一家敬贈(zèng)的青石鼎。祭堂前還有國(guó)民政府主席林森捐贈(zèng)的一對(duì)華表。

現(xiàn)在我們就來(lái)到了祭堂和墓室。祭堂墓室的修建為一期工程,工程開(kāi)始于中山先生逝世一周年后的1926年3月12日,在祭堂的后面開(kāi)辟墓包花園,內(nèi)有中山陵建設(shè)史料展,用大量翔實(shí)的圖片與文字資料展示了中山陵從設(shè)計(jì)、建設(shè)到奉安大典的全過(guò)程。

祭堂是陵墓的主體建筑,重檐歇山頂,丄覆藍(lán)色琉璃瓦,坊額正中是中山先生手書(shū)“天地正氣”四字直額,祭堂正面有三扇拱形大門(mén),在門(mén)楣上有國(guó)民黨元老張靜江所書(shū)的“民族,民權(quán),民生”六個(gè)篆字。

祭堂內(nèi)采用云南的大理石鋪地,十二根黑大理石柱采用四隱八顯的手法,左右兩側(cè)的護(hù)壁上有孫先生手書(shū)的《建國(guó)大綱》全文。頂上的斗式藻井是用馬賽克鑲嵌的國(guó)民黨黨徽。祭堂正中孫中山坐像由法國(guó)雕刻家保羅.阿林斯基用意大利白石雕刻。孫先生身穿長(zhǎng)袍馬褂,膝上攤著展開(kāi)的文卷,雙目凝視前方,神情沉思。在坐像底部的四周,還有六幅浮雕,分別是如抱赤子,出國(guó)宣傳,商討革命,國(guó)會(huì)授印,振聾發(fā)聵,討袁護(hù)國(guó)。反映了孫中山先生從事革命活動(dòng)的片斷。

祭堂與墓室相通。墓門(mén)分為兩道,外門(mén)為兩扇對(duì)開(kāi)銅門(mén),門(mén)額上有孫先生為黃花崗烈士手書(shū)的“浩氣長(zhǎng)存”四個(gè)字。第二道門(mén)為單扇銅門(mén),門(mén)上刻有張靜江纂書(shū)“孫中山先生之墓”,墓室為穹隆狀封閉式建筑。頂部是用馬賽克鑲嵌的國(guó)民黨黨徽?qǐng)D案。墓室中央是一大理石石壙,石壙中有孫中山先生的白色大理石臥像,是由捷克雕刻家高琪雕刻而成。孫先生的遺體就安葬在石壙下5米深處。自1929年6月1日到今天墓室從未被打開(kāi)過(guò)。【附屬紀(jì)念建筑】1分鐘

1、孫中山紀(jì)念館

2、音樂(lè)臺(tái)、光華亭、行健亭、流徽榭

3、中山植物園(原總理陵園植物園)

中山陵周?chē)性S多附屬建筑,孫中山先生紀(jì)念館,原名為藏經(jīng)樓,收藏有孫先生的圖片資料及實(shí)物,在藏經(jīng)樓后有三民主義碑廊。藏經(jīng)樓外有一尊孫中山銅像,是中山先生的日本友人梅屋莊吉捐贈(zèng)的。

音樂(lè)臺(tái),是由美國(guó)舊金山華僑代表和國(guó)民黨遼寧省黨部捐資建造的。此外還有光華亭、行建亭、流徽榭等社會(huì)各界捐建的中山陵紀(jì)念建筑。

中山陵的周邊還有中山植物園,廖仲愷、何香凝墓,譚延闿墓、紫霞湖、正氣亭等建筑,大家有時(shí)間可以前去游覽。

各位游客,中山陵的講解就到這里結(jié)束,我們接下來(lái)要游覽的景點(diǎn)是靈谷寺,請(qǐng)各位游客30分鐘后在停車(chē)場(chǎng)集合上車(chē),謝謝大家!

第五篇:湖南英語(yǔ)導(dǎo)游證考試現(xiàn)場(chǎng)面試應(yīng)變題精選

湖南英語(yǔ)導(dǎo)游證考試現(xiàn)場(chǎng)面試應(yīng)變題精選

1、what are the main points that the local guide must try to make certain when reading the tour plan of the group in order that he would not miss meeting the group when it arrives or would not wait hopefully for the group to turn up when actually it is not coming on the scheduled flight or train?(1)The name and telephone number of the tour operator of the domestic tour organizer travel service.(2)The number of people in the group and the name ,sex and occupation of the tourists.(3)The arrival time and place of the plane or train that the group is going to take.(4)For an inbound tourist group ,he must also know the name of the overseas tour organizer travel service,the foreign language name or code of the group ,the name of the tour escort ,the language ,nationality and religious belief of the tourists and the entry and exit cities of the group.1.為了避免接團(tuán)時(shí)發(fā)生誤接、漏接和空接,地陪在閱讀接待計(jì)劃時(shí)應(yīng)注意哪些問(wèn)題?

答:(1)國(guó)內(nèi)組團(tuán)社聯(lián)絡(luò)人和全陪的姓名及電話號(hào)碼;(2)旅游團(tuán)成員的人數(shù)、性別、姓名和職位;(3)團(tuán)隊(duì)抵達(dá)本地時(shí)所乘的交通工具的班次、時(shí)間和接站地點(diǎn);(4)接待入境團(tuán)時(shí)還要了解客源地組團(tuán)社和領(lǐng)隊(duì)的名稱、旅行團(tuán)的外語(yǔ)名稱或代號(hào)、游客的國(guó)籍、語(yǔ)言和宗教信仰以及旅行團(tuán)的入(出)境地點(diǎn)等。

2、What are the main points that the local guide of an inbound tourist group must get to know about the transport tickets for the group ?

(1)Have the group's transport ticket for the next destination been booked according to schedule or have they been changed? And has the changed booking been confirmed?(2)Are there any return tickets for the group?

(3)Do the tourists hold international air-tickets for domestic flight?

(4)Are the group's tickets, i.e.transport tickets for leaving the country, confirmed Ok or do they still remain open?

2、接待入境的地陪應(yīng)從哪方面掌握交通票據(jù)的情況?

答:(1)團(tuán)隊(duì)往下一站的交通票是否按計(jì)劃訂妥、有無(wú)變更以及更改后的落實(shí)情況;(2)是否有返程票;(3)是否有國(guó)內(nèi)段國(guó)際機(jī)票;(4)出境票的票種(是OK票還是OPEN票)。

3、In what ways must the local guide make preparations for conducting a group in respect to language and knowledge ?

(1)Before the group arrives, the local guide must familiarize himself with the explanatory materials on the places that the group is going to visit.For an English way of expressing himself.(2)For a tourist group that is composed of people in a special trade, the local guide must try to acquaint himself with the knowledge and technician terms off their specialty.(3)In addition,the local guide must be well prepared for questions about hot talks of the town,important news at home and abroad and any other subjects that the tourists may be interested in.(4)If the local guide himself is new to the places to the places to be visited by the group,he must try his best to familiarize himself with them beforehand.3、地陪上團(tuán)前應(yīng)如何做好語(yǔ)言和知識(shí)方面的準(zhǔn)備?

答:(1)根據(jù)接待計(jì)劃上確定的參觀游覽項(xiàng)目,做好講解內(nèi)容的準(zhǔn)備,外語(yǔ)導(dǎo)游還要做好語(yǔ)言表達(dá)方法上的準(zhǔn)備;(2)接待有專(zhuān)業(yè)要求的團(tuán)隊(duì),要做好相關(guān)專(zhuān)業(yè)知識(shí)、詞匯的準(zhǔn)備;(3)做好當(dāng)前熱門(mén)話題、國(guó)內(nèi)外重大新

聞、游客可能感興趣的話題等方面的準(zhǔn)備;(4)對(duì)自己不熟悉的景點(diǎn)應(yīng)事先設(shè)法作詳細(xì)了解。

4、How can the local guide make sure that the group he met in the airport or train station is the very one he is to meet ?

(1)The local guide must ask the tourists what country they come from and inquire of them about the names of their tour escort and their national guide,the name of the travel service in their own country and the name of the tour organizer travel service in China.(2)If the group has neither escort nor national guide,he must inquire of the tourists their nationality,the name or code of the group,and the number of people and the main itinerary of the group.4、接待入境團(tuán)的地陪在機(jī)場(chǎng)或車(chē)站接團(tuán)時(shí),應(yīng)如何確認(rèn)某一團(tuán)隊(duì)是否是自己應(yīng)接的團(tuán)?

答:(1)應(yīng)問(wèn)清該團(tuán)來(lái)自哪個(gè)國(guó)家(地區(qū))、客源地祖團(tuán)社和國(guó)內(nèi)組團(tuán)社的名稱、領(lǐng)隊(duì)和全陪的姓名等;(2)如該團(tuán)沒(méi)有領(lǐng)隊(duì)和全陪,地陪應(yīng)與該團(tuán)成員核對(duì)團(tuán)名、團(tuán)號(hào)、國(guó)別及游客人數(shù)、姓名并核實(shí)其主要行程。

5、Try to make a welcome speech to a tourist group in the name of a local guide.The following points should be included:(1)According the tourists a welcome for their visit to your city on behalf of your travel service,the driver and yourself;

(2)Introducing yourself and the travel service you work for;(3)Introducing the driver;(4)Expressing your willingness and desire to render good services to the tourists;(5)Wishing the tourists a pleasant stay in your city.5、以地陪身分對(duì)旅行團(tuán)致歡迎詞(1)代表所在接待社、司機(jī)及本人歡迎客人的光臨;(2)介紹自己的姓名及所屬單位;(3)介紹司機(jī)(4)表示提供優(yōu)質(zhì)服務(wù)的誠(chéng)摯愿望;(5)預(yù)祝游客旅游愉快。

6、What things should be mentioned when the local guide is telling the tourist the general conditions of his city?(1)The city’s climate,population,administrative division,social life,cultural tradition,special products and its history.(2)In the meantime,he should take occasion to tell the tourists something about the city’s developments in economy and municipal construction as well as the streets and important buildings along the way.6、地陪在向游客作當(dāng)?shù)馗艣r介紹時(shí),應(yīng)包括哪些內(nèi)容?答:(1)介紹當(dāng)?shù)氐母艣r應(yīng)包括氣候條件、人口、行政區(qū)域劃分、社會(huì)生活、文化傳統(tǒng)、土特產(chǎn)品、歷史沿革等;(2)還要適時(shí)介紹當(dāng)?shù)氐氖忻病l(fā)展概況及沿途經(jīng)過(guò)的重要建筑物、街道等。

7、How can the local guide keep in touch with the tourists after the group has checked in at the hotel?

The local guide must write down the room number of the group,especially those of the tour escort and the national guide.He also tell the tour escort and the national guide his own room number and telephone number so that they may reach each other in time of need.7、在游客入住酒店后,地陪應(yīng)如何保持與旅行團(tuán)的聯(lián)系?

答:地陪要掌握領(lǐng)隊(duì)、全陪和團(tuán)員的房間號(hào),并將與自己聯(lián)系的方法如房間號(hào)、電話號(hào)碼等告訴全陪和領(lǐng)隊(duì),以便有事時(shí)盡快聯(lián)系。

8、what should the local guide do if the tour escort or the national guide proposed to make a minor(1)The local guide should report the matter to the travel service leadership and try his best to arrange it if their proposal is reasonable and feasible.(2)If an extra charge must be made for the added item,he must let them know in advance and must collect the money at the set price.(3)If is difficult or impossible to meet their demand, he must give them a clear explanation and patiently persuade them to follow the original program.8、當(dāng)領(lǐng)隊(duì)或全陪對(duì)接待計(jì)劃提出小的修改意見(jiàn)或增加新的游覽項(xiàng)目時(shí),地陪應(yīng)如何應(yīng)對(duì)?答:(1)及時(shí)向旅行社有關(guān)部門(mén)反映,對(duì)合理又可行的要求,應(yīng)盡量滿足;(2)對(duì)需要加收費(fèi)用的項(xiàng)目,地陪要事先向領(lǐng)隊(duì)或游客講明,按有關(guān)規(guī)定收取費(fèi)用;(3)對(duì)確實(shí)無(wú)法滿足的要求,地陪要詳細(xì)解釋?zhuān)托恼f(shuō)服。

9、in what way should the local guide collect the consigned luggage of the group that has just arrived?(1)when the group has arrived,the local guide should help the tourists get their luggage together at a designated place and remind them to check and make sure that their bags are all in good condition.(2)together with the tour escort and the national guide,he should count to get the right number of pieces and then hand them over to the luggage man of the local travel service through necessary procedures.(3)if something is missing or damaged,he should help the owner to approach departments concerned to report and register the loss or claim compensation for the damaged.9、有托運(yùn)行李的旅行團(tuán)抵達(dá)本地后,地陪應(yīng)如何清點(diǎn)行李?(1)地陪應(yīng)協(xié)助本團(tuán)游客將行李集中放在指定位置,提醒游客檢查自己的行李物品是否完整無(wú)缺;(2)與領(lǐng)隊(duì)、全陪核對(duì)行李無(wú)誤后,移交給行李員,雙方辦好交接手續(xù);(3)若有行李未到或破損,地陪應(yīng)協(xié)助當(dāng)事人到有關(guān)交通部門(mén)辦理行李丟失或賠償申報(bào)手續(xù)。

10、what should the local guide remind the tourists to do when they are going to leave the bus for sightseeing? On this occasion the local guide should advise the tourists to remember the model,color,number and special sign of tour bus.He should also tell them where the bus will be parking and what time they will be leaving for the next destination.10、游客下車(chē)參觀景點(diǎn)前,地陪應(yīng)交代什么?答:地陪要講清并提醒游客記住旅行車(chē)的型號(hào)、顏色、標(biāo)志、車(chē)號(hào),以及停車(chē)地點(diǎn)、開(kāi)車(chē)的時(shí)間等。

11、What are the main points that need the local guide’s attention in regard to the travel certificates of the tour escort and other tourists?(1)Under normal conditions,the local guide should not keep the travel certificates of the tourists.If he needs to use them,he must return them to tourists as soon as he has finished using them.(2)On the day before the group leaves,the local should check his own belongings to see if he has kept any of the group’s passports or other papers and,if any,should hand them back personally to their owners without delay.(3)Some hotels request that the tour escort should leave this passport at the reception department when

the group checks in at the hotel.In this case,the local guide must remind the tour escort to take it back when the group checks out to leave the hotel.(4)When a foreign group is going to leave the country,the local guide should remind the tourists to check and make sure that they have passports and Customs declaration forms readily available for examinations by the Customs and immigration officers.11、在領(lǐng)隊(duì)和游客的證件保管、使用方面,地陪應(yīng)做什么?

答:(1)一般情況下,地陪不應(yīng)保管團(tuán)隊(duì)的旅行證件。如需使用游客的證件辦理某項(xiàng)手續(xù)時(shí),應(yīng)在用完后立即還給游客;

(2)在離站的前一天,地陪要檢查自己的物品,看是否保留游客的證件、票據(jù)等,如有應(yīng)立即歸還,當(dāng)面清點(diǎn);

(3)某些酒店在旅行團(tuán)入住時(shí),要求領(lǐng)隊(duì)將其證件留在總臺(tái),地陪應(yīng)在旅行團(tuán)離店時(shí)提醒領(lǐng)隊(duì)取回證件的證件;

(4)入境團(tuán)出境前,要提醒游客準(zhǔn)備好護(hù)照和申報(bào)單,以便交邊檢站和海關(guān)檢查。

12、How can the tour guide ensure that the tourists will not get lost?(1)The local guide must request that the tourists should bear in mind the names of the local travel service and the hotel and the number the tour bus,that they must not wander too far away from the group while it’s moving on,and that they must not come back to the hotel too late if they leave the group to stay behind or when they go out of the hotel by themselves.(2)During the sightseeing tour, the local guide should often announce the itinerary of the day so as to keep the tourists informed of such things as the route of the tour, the time and place for meals, the time and place to assemble and the parking place of the tour bus.(3)The tour guide should stay together with the tourists all the time and frequently count the number of people in the group.(4)The local guide, the national guide and the tour escort must closely cooperate in their work.While the local guide leads the way for the group, the national guide and the tour escort should bring up the rear.(5)The local guide's explanatory speeches must be interesting enough to attract the tourists' attention so that they would not wander away from the group.12、導(dǎo)游人員應(yīng)如何預(yù)防游客走失?

(1)導(dǎo)游人員要提醒游客:記住地接社名稱、車(chē)號(hào)、酒店名稱,團(tuán)隊(duì)行進(jìn)時(shí)不要離團(tuán)太遠(yuǎn),在外逗留或自行外出時(shí)回酒店不要太晚。

(2)在參觀游覽過(guò)程中,經(jīng)常向游客預(yù)報(bào)行程并講清用餐時(shí)間、地點(diǎn),游覽線路,集合時(shí)間、地點(diǎn)以及停車(chē)地點(diǎn)。

(3)時(shí)刻與游客在一起,經(jīng)常清點(diǎn)人數(shù)。

(4)地陪、全陪、領(lǐng)隊(duì)密切配合;地陪在前領(lǐng)路,全陪領(lǐng)隊(duì)做好斷后工作。(5)地陪要以精彩的講解吸引游客。

13、What should the local guide tell the tourists when the group is going to check in at the hotel?

When the group is going to check in at the hotel,the hotel guide should tell the tourists where they can change their money,how to find the place for entertainment and the locations of the stores,public toilets and the Chinese and Western-food restaurants and so on.In addition,he should also make the tourists acquainted with matters deserving their attention while staying in the hotel.13、地陪在旅行團(tuán)入住酒店時(shí),應(yīng)交代什么?

答:地陪應(yīng)向全團(tuán)介紹酒店內(nèi)的外幣兌換處、中西餐廳、娛樂(lè)場(chǎng)所、商場(chǎng)、公共洗手間等設(shè)施的位置,并講清入住的注意事項(xiàng)。

14、What should the local guide do before, during and after meals in order that meals for the group could be properly arranged?(1)Before meals,the local guide should check us things as place,time, number of dinner and per capita price for the meals and particular requests of the tourists,and try to make sure that all these have been properly arranged.(2)When the tourists are having their meals,the local guide should go,once or twice,around the dining-room to answer questions of the tourists and to supervise the service of the restaurant.(3)After meals,the local guide must settle the bills strictly in accordance with the fixed per capita charge and the actual number of diners.14、地陪在用餐前、用餐時(shí)、用餐后要做什么工作?

(1)用餐前,要提前對(duì)用餐地點(diǎn)、時(shí)間、人數(shù)、標(biāo)準(zhǔn)、特殊要求等。

(2)用餐時(shí),應(yīng)巡視團(tuán)隊(duì)的用餐情況一兩次,解答游客在用餐中提出的問(wèn)題,并監(jiān)督、檢查餐廳的服務(wù)質(zhì)量。(3)用餐后,地陪要嚴(yán)格按實(shí)際用餐人數(shù)、標(biāo)準(zhǔn)與餐廳結(jié)帳。

15、What is the right way for the local guide to deal with the recreational activity that is included or excluded in the group’s scheduled program?

(1)If the activity is included in the group’s itinerary,the local guide is duty-bound to accompany the tourists to attend it and make them acquainted with performance.(2)If it is not included in the group’s itinerary,for instance,if the tourists ask to watch a theatrical performance at their own expense,the local guide can help them with such things as buying admission tickets or hiring a taxi but usually he has no occasion to keep them company.(3)When the group is staying in a large place of recreation,the local guide should advise the tourists against separating themselves from the group.He must also keep an eye on the movement of the tourists and the condition of the surroundings so as to be prepared for any contingency.15、地陪應(yīng)怎樣安排好旅行團(tuán)計(jì)劃內(nèi)和計(jì)劃外的文娛活動(dòng)?(1)如果是計(jì)劃內(nèi)的文娛節(jié)目,地陪應(yīng)陪同前往,并介紹情況。(2)如果是計(jì)劃外的活動(dòng),地陪一般予以協(xié)助,但通常不陪同前往。

(3)當(dāng)游客要去大型娛樂(lè)場(chǎng)所活動(dòng)時(shí),地陪應(yīng)提醒游客不要走散,并留意其動(dòng)向和周?chē)沫h(huán)境,以防不測(cè)。

16、What should the local guide do when the group is going to leave the hotel?(1)When the group is about to leave the hotel,the local guide must collect all the heavy bags of the tourists for consignment if they have any.(2)Under normal conditions,he should go though the check-out formalities before 12;00 noon.(3)Before the group leaves,he should remind the tourists to pay the hotel bills and return the keys to the reception desk in case they should forget.When the tourists are all seated in the bus,he should carefully count the number of people and remind the tourists to check and make sure that they have nothing left behind in the hotel.16、旅行團(tuán)離開(kāi)當(dāng)?shù)仫埖昵埃嘏阋龊媚男┕ぷ鳎?/p>

(1)集體交運(yùn)行李。如旅行團(tuán)有行李托運(yùn),地陪要按商定的時(shí)間與領(lǐng)隊(duì)、全陪、行李員一起清點(diǎn)行李并檢查行李的包扎情況。

(2)辦理退房手續(xù)。如無(wú)特殊情況,地陪在中午12點(diǎn)前辦理退房手續(xù)。

(3)集合登車(chē)。離開(kāi)飯店前,地陪要詢問(wèn)游客與飯店的帳目是否結(jié)清,請(qǐng)游客將房間鑰匙交回服務(wù)臺(tái);集合登車(chē),游客入座后,要仔細(xì)清點(diǎn)實(shí)到人數(shù),提醒游客檢查游客有無(wú)遺漏物品。

17.What should the local guide do when the sightseeing tour of the day is coming to an end and the tourists are all seated in the bus on the way back to the hotel? On this occasion ,the local guide should

review the sightseeing

tour of the day , tell the tourists more in detail about what they have seen and answer their questions, if they have any.If the tour bus is not going the same way back to the hotel as it came out , the local guide should take acquaint the tourists with the sights passed by.Before the tourists get off the bus, the local guide should announce the program for the evening and for the next day, and tell them the time to leave and place to meet.On arriving at the hotel , the local guide should remind the tourists to take all their belongings with them when they leave the bus.When the bus is parked, the local guide should be the first to get off the bus and stand at the door to say good-bye to the tourists while watching them getting off the bus.17、在結(jié)束一天的游覽返回飯店的途中,地陪有哪些工作要做?

答:(1)返回飯店的途中,地陪應(yīng)回顧當(dāng)天參觀、游覽的內(nèi)容,必要時(shí)可補(bǔ)充講解并回答游客的問(wèn)詢;

(2)如旅行車(chē)不從原路返回飯店,地陪應(yīng)作沿途風(fēng)光導(dǎo)游;

(3)在游客下車(chē)前,地陪要預(yù)報(bào)晚上或次日的活動(dòng)日程、出發(fā)時(shí)間、集合地點(diǎn)等;

(4)提醒游客要帶好隨身物品;

(5)地陪要先下車(chē),照顧游客下車(chē),并向他們道別。

18.What are the three “outposts” that a tourist group has to pass through before it enters a foreign country? The three “outposts’

refer to the check-posts of the three authority organs of the destination country , that is , the Customs, immigration and quarantine check-posts stationed at the city of entry to the destination country.(This means that, before the group is allows

to enter the country , it must go through all the checking and examination formalities of the Customs, immigration and quarantine authorities of the destination country.)

18、旅行團(tuán)進(jìn)入旅游目的地國(guó)家時(shí),需要過(guò)哪“三關(guān)”?

答:就是要辦理有關(guān)入境的三項(xiàng)檢查手續(xù):衛(wèi)生檢疫、證件查驗(yàn)、海關(guān)檢查。

19.How long before departure time must tourist groups arrive at the airport ,train-station or pier so as to ensure that they will not lose the flight, train or ship?

In order that the tourist group

will not risk losing the flight , train or ship, the tour guide must manage to ensure that his group will arrive at the airport, train station or pier at an earliest possible time.Specific requirements are:(1)If the flight is an international flight or is destined for a coastal city , the group must get to the airport hours before departure time;(2)For domestic flight, 90 minutes before departure time.(3)For

train and ship, one hour before departure time.19、為了避免誤機(jī)(車(chē)、船)事故的發(fā)生,導(dǎo)游送團(tuán)時(shí)在時(shí)間安排上要注意什么?

答:導(dǎo)游團(tuán)送團(tuán)時(shí),應(yīng)確保團(tuán)隊(duì)在飛機(jī)或車(chē)、船離站前抵達(dá)機(jī)場(chǎng)或車(chē)站、碼頭,具體要求是:(1)(2)(3)

20.On what principle must the national guide insist when discussing the sightseeing program with the local guide?

The national guide’s duty is to ensure that the tour itinerary worked out by the tour organizer will be fully implemented by the tour executor travel service.So……

If the local guide suggest a change in the itinerary ,the national guide must insist that tits to places of tourist he order of tour can be changed but none of the items in the program can be omitted.When occasion requires, he should report the matter to the tour organizer travel service.In case the local guide proposes to add item with extra charge, the national guide must get the common consent of the group before he agrees to the proposal.20、全陪在于地陪商量日程時(shí),應(yīng)掌握怎樣的原則?

答:(1)如果地陪修改日程,全陪應(yīng)堅(jiān)持“調(diào)整順序可以,減少項(xiàng)目不行”的原則,必要時(shí)報(bào)告組團(tuán)社;

(2)地陪推薦自費(fèi)項(xiàng)目時(shí),全陪要征求全體旅游團(tuán)成員的意見(jiàn)。

21.What is the national guide required to do whenever the group arrives at a destination city?

Every time the group arrives at a destination city, the national guide is duty-bound:(1)To acquaint the local guide with things in the group so as help him with his work

(2)To supervise the of the local travel company and, if he thinks necessary, put forward some suggestions;(3)To take care of the tourists to guard against any possible accidents and to solve problems arising from accidents, if any

(4)To give advice to the tourist when they are shopping

(5)And, to make contacts with people concerned, especially with the travel service in the nest destination city, so that the group may travel smoothly

21、每到一個(gè)旅游目的地,全陪都要做好哪些工作? 答:(1)全陪應(yīng)向地陪通報(bào)旅游團(tuán)的情況,并協(xié)助地陪工作;

(2)監(jiān)督各地服務(wù)質(zhì)量,酌情提出改進(jìn)意見(jiàn)和建議;

乘坐出境航班或去沿海城市的航班,提前兩小時(shí); 乘坐國(guó)內(nèi)航班提前1.5小時(shí); 乘坐火車(chē)、輪船提前1小時(shí)。

(3)保護(hù)游客的安全,預(yù)防和處理各種事故;

(4)為游客當(dāng)好購(gòu)物顧問(wèn);做好下一站的聯(lián)絡(luò)工作。

22.What role does the national guide play in the group and what are his responsibilities? The national guide is the representative of the tour organizer travel service.He must join the group throughout journey and take part in all its activities ,His duty is make the whole trip of group well connected between destination cities along the route of the journey ,to supervise the service of the local travel companies to ensure that the set itinerary for the group will be carried into effect ,and to coordinate and harmonize the relations between the tour escort ,the local guide and the driver.In what ways must the national guide supervise the shopping arrangements for group and how should he help the tourist to do shopping?

If the local guide has arranged too many times for the group to do shopping and if shopping has taken up too much of the time for sightseeing, the national guide must advise the local guide against the arrangement.When the tourists are shopping, the national guide should advise them to examine the price and quality of the articles they are thinking of buying so that they should not buy any inferior goods or fake products.When some foreign tourists have bought something valuable, especially antiques, the national guide should remind them to keep the receipts for Customs examination.For purchase of ready-prepared them the relevant regulations of the Chinese Customs.22、全陪在旅行團(tuán)的旅游活動(dòng)中充當(dāng)什么角色?承擔(dān)什么責(zé)任?

答:全陪是組團(tuán)社的代表,應(yīng)自始至終參與旅游團(tuán)隊(duì)的全程活動(dòng),負(fù)責(zé)旅行團(tuán)行程中各環(huán)節(jié)的銜接,監(jiān)督接待計(jì)劃的實(shí)施,協(xié)調(diào)領(lǐng)隊(duì)、地陪、司機(jī)等接待人員之間的關(guān)系。

23.In what ways must the national guide supervise the shopping arrangements for the group and how should he help he tourists to do shopping?(1)If the local guide has arranged too many times for the group to do shopping and if shopping has taken up too much of the time for sightseeing, the national guide must advise the local guide against the arrangements.(2)When the tourists are shopping, the national guide should advise to them to examine the price and quality of the articles they are thinking of buying, so that they will not buy any inferior goods of fake products.(3)In case some foreign tourists have bought something valuable, especially antiques, the national guide should remind them to keep the receipt for Customs examination.For purchase of ready-prepared Chinese medicines or Chinese medical materials, he should tell them the relevant regulations of the Chinese Customs.23、全陪在旅行團(tuán)購(gòu)物時(shí),應(yīng)如何發(fā)揮監(jiān)督與指導(dǎo)作用

答:(1)如地陪安排購(gòu)物次數(shù)過(guò)多或延長(zhǎng)購(gòu)物時(shí)間,全陪要及時(shí)交涉;(2)購(gòu)物時(shí),要提醒游客注意商品的質(zhì)量和價(jià)格,謹(jǐn)防假貨或以次充好;

(3)入境團(tuán)游客購(gòu)買(mǎi)貴重物品特別是文物時(shí),要提醒其保管好發(fā)票以備出海關(guān)時(shí)查驗(yàn);在他們購(gòu)買(mǎi)中成藥、中藥材時(shí),要向其講清中國(guó)海關(guān)的有關(guān)規(guī)定。What is the national guide required to do when the group has arrived in the hotel?(1)When the group has arrived in the hotel, the national guide must take an active part in the work of checking in the hotel

(2)While the responsibility of assigning rooms to the group members is usually undertaken by the tour escort, the national guide must take an active part in the work of checking in at the hotel.(3)When the tourists have got their room numbers, the national guide should show them the way to their rooms

(4)If the local guide is not staying in the hotel for the night, the national guide must take full responsibility of taking care of the group

(5)In addition, the national guide should note down the telephone number of the hotel reception and must inquire of the local guide about the way of getting in touch with him in case of emergency.24、在旅行團(tuán)抵達(dá)酒店時(shí),全陪有哪些工作要做? 答:(1)積極主動(dòng)地協(xié)助領(lǐng)隊(duì)辦理旅游團(tuán)的入住手續(xù);

(2)請(qǐng)領(lǐng)隊(duì)非配住房,全陪要掌握住房分配名單,并于領(lǐng)隊(duì)互通房號(hào)以便聯(lián)系;(3)熱情引導(dǎo)游客進(jìn)入房間;

(4)如地陪不住酒店,全陪要負(fù)起全責(zé),照顧好旅行團(tuán);

(5)掌握酒店前臺(tái)的電話號(hào)碼以及與地陪聯(lián)系的辦法,以備必要時(shí)聯(lián)系。

25.What should the national guide do in order to supervise the service of the local travel companies? If the sightseeing program in a city is much the same as those as those in the preceding cities, the national guide must suggest that the local guide should make some changes.He must frankly give his opinions to the local guide if he has any complaint about the service of the local tour company;for example.if the meals, hotel or tour bus arranged by the local guide deliberately cancel an item on the sightseeing program in an attempt to add anther item for extra charge before he is authorized to do so, or if shopping has taken up too much of the time for sightseeing

If his efforts of taking to the local guide have no effect, he should refer the problem directly to the local travel service leadership or report the matter to the tour organizer if necessary.25、在監(jiān)督各地服務(wù)質(zhì)量方面,全陪應(yīng)采取怎樣的措施?

答:(1)若某地的活動(dòng)安排與前幾站有明顯重復(fù),全陪應(yīng)建議地陪必要的調(diào)整;

(2)若對(duì)當(dāng)?shù)亟哟ぷ饔幸庖?jiàn)(如住房、餐飲、車(chē)輛達(dá)不到原協(xié)議的標(biāo)準(zhǔn)、地陪擅自減少取消旅游項(xiàng)目或收費(fèi)加點(diǎn)以及過(guò)多安排購(gòu)物等),要誠(chéng)懇地向地陪提出;

(3)如仍未改善,則直接向接待社提出,必要時(shí)向組團(tuán)社報(bào)告。

26、What should the national guide of a foreign tourist group do when the group is about to leave the country?(1)When a foreign group’s trip to our country is coming to an end and the group is going to leave the hotel for the airport or train station ,the national guide should remind the tourists to check and make sure that they have all their belongings with them and have their travel certificates within easy reach.(2)On the way to the airport or train station, he should earnestly ask the tourists for their comments or complaints on the tour.(3)When the bus is arriving at the airport or train station, he should make a farewell speech to give thanks to the tourists for their cooperation and understanding and express his expectation for their

return.26、在入境團(tuán)即將離境時(shí),全陪要做好那些工作?

(1)當(dāng)旅行結(jié)束時(shí),全陪要提醒游客帶好自己的物品和證件;(2)征求游客對(duì)整個(gè)接待工作的意見(jiàn)和建議;

(3)致歡送辭,對(duì)客人給予的合作表示感謝并歡送再次光臨。

27、Try to make a farewell speech to the tourists in the tourists in the name of a national guide.The following points should be included in the speech :(1)Reviewing the trip of the group and giving your thanks to the tourists for their cooperation.(2)Expressing your friendliness to the tourists and your reluctance and regret to park with them.(3)Inviting suggestions and opinions from the tourists.(4)Offering apologies to the tourists if things on the tour were not going smoothly or if the tourists are not satisfied with the service they have received.(5)Expressing your good wishes to the tourists.27、是以全陪的身份對(duì)旅行團(tuán)致一段歡送詞。要求包括以下內(nèi)容:

(1)回顧旅游活動(dòng),感謝大家的合作;(2)表達(dá)友誼和惜別之情;

(3)誠(chéng)懇征求游客對(duì)接待工作的意見(jiàn)和建議;

(4)若旅游活動(dòng)中有不順利或旅游服務(wù)有不盡如人意之處,導(dǎo)游人員可借此機(jī)會(huì)再次向游客賠禮道歉;(5)表達(dá)美好的祝愿。

A National Guide’s farewell Speech(For Reference)Ladies and Gentlemen:

Your visit to Chine is coming to an end.In the last 10 days ,you have climbed up on the Great Wall, which is one of the on of the eight wonders of the world and was once said to be the only man-made object on earth man could see from the moon;you have visit the home of the Ming and Qing emperors-the Forbidden City in Beijing;you have reviewed the guards of honor of the Qin emperor in Xi’an ,I mean the 6000terracotta figures of soldiers and horses dating back over 2000 years, you have feasted you eyes on the beautiful karts scenery in Guilin ,and you have tasted the best Chinese food in Guangzhou …Anyway ,you have got an idea of how China looks like.But, China is a big country with vast territory of 9.6 million square kilometers with a population of 1.3 billion and a recorded history of nearly 5000 years.A 10-day visit to China, as a Chinese idiom goes, is just like a hurried journey of dragonflies, skimming the surface of the water looking for food.Therefore, you should come again if you want to get a better understanding of the country.I look forward to seeing you again in China in the near future.However, I know it is time you went home and rejoined your family.On this occasion before your immediate departure, I should say I’ve got a very nice group of very nice people and it’s been my pleasure staying with you over the last 10 days.I understand that the tour is not a satisfaction to you all and our work leaves much to be desired, so any comments or complaints from you will be much appreciated.Friends, yours has been such a nice group that I hate to say good-bye to you and so I say “See you again!”Take care everybody and I wish you a pleasant journey home!

28、In what manner must tour guides behave before the excessive demands and critical remarks tourists?(1)First, he should have the patience to listen to the tourist and must not interrupt them to assert that their demands are unreasonable, or just find an excuse for refusal.(2)Second, he should keep smiling all the time and must not talk to the tourist or become impatient the moment he hears something unpleasing to the ear.(3)Third, he should have the patience to explain to the tourists why it is impossible to satisfy their demands even if they are reasonable and must not flatly refuse them simply by saying “No, it is impossible!”

28、面對(duì)游客的苛求和挑剔,導(dǎo)游人員應(yīng)如何應(yīng)付?

(1)一要認(rèn)真傾聽(tīng),不要沒(méi)有聽(tīng)完就指責(zé)游客的要求不合理或胡亂解釋?zhuān)唬?)二要微笑對(duì)待,不要一聽(tīng)到不順耳的話就表示反感還惡語(yǔ)相向;

(3)三要耐心解釋?zhuān)瑢?duì)合理的但不可能辦到的要求,要耐心地、實(shí)事求是地解釋?zhuān)灰浴稗k不到”一口拒絕。

29、What kind of relationship should be maintained between the tour guide and the tourists ?(1)The tour guide must bear in mind that he is the host and must behave as such.He should have the manner of being hospitable, courteous and thoughtful towards the guests.(2)But, the tour guide must not keep much too close a relation with the tourists.He should treat people equally and must not favor one and be prejudiced against the other.He must never tell tales among the tourists, nor must he get involved in the disputes between them.29、在帶團(tuán)的全過(guò)程中,導(dǎo)游人員與游客之間應(yīng)保持怎樣的人際關(guān)系?

(1)導(dǎo)游人員要記住自己是主任。要有主任熱情好客的態(tài)度,要有主人的度量,對(duì)游客禮讓三分。(2)導(dǎo)游人員不要與游客過(guò)分親近,不介入旅行團(tuán)內(nèi)部的矛盾和糾紛,不在游客之間搬弄是非,對(duì)待游客要一視同仁,不厚此薄彼。

30、How are tour guides to assist foreign tourists to meet with people in China ? When the foreign tourists in a group of a special trade are scheduled to meet with their Chinese counterparts, the tour guides is duty-bound to act as an interpreter.If another interpreter is appointed, he can just sit aside and listen quietly.In case the tourists want to meet with their friends or relatives in China, the tour guide can help them with arrangements, but usually he is not necessarily responsible for interpretation.30、導(dǎo)游人員應(yīng)如何協(xié)助、安排入境游客的會(huì)見(jiàn)活動(dòng)?

(1)當(dāng)游客(主要是專(zhuān)業(yè)旅行團(tuán))會(huì)見(jiàn)中國(guó)方面的同行或負(fù)責(zé)人,必要時(shí)導(dǎo)游人員課充當(dāng)翻譯;若另有翻譯,導(dǎo)游人員可在一旁靜聽(tīng)。

(2)若游客會(huì)見(jiàn)在華親友,導(dǎo)游員應(yīng)協(xié)助安排,一般情況下沒(méi)有充當(dāng)翻譯的義務(wù)。

31、What must the local guide de before setting out to meet the tourist group in order that the group may be properly arranged? In order to make sure that the tour bus for the group is properly arranged, the local guide must: Call the tour bus company to inquire about the model and number of the bus and the name and telephone number of the driver, and the …

Get in touch with the driver to decide when and where they shall meet and, at the same time, tell the driver the itinerary and sightseeing program of the group.31、地陪在接團(tuán)前應(yīng)如何落實(shí)旅游車(chē)輛?

(1)與車(chē)隊(duì)聯(lián)系,確定他車(chē)型、車(chē)牌號(hào)和司機(jī)姓名及電話;(2)與司機(jī)確定接頭地點(diǎn)并告知活動(dòng)日程和具體時(shí)間安排。

32、What articles should the local guide get ready for conducting a tourist group ?

Before setting out to meet the group, the local guide should get the following things ready for use in conducting the group: adequate copies of tourist maps or brochures and admission tickets according to the number of people in the group, vouchers or cash for meals or other expenses, tour plan of the group, tour guide’s identity certificate, sign board and flag of his travel service and so on.32、地陪上團(tuán)前應(yīng)準(zhǔn)備好那些物品?

上團(tuán)前,按人數(shù)領(lǐng)取導(dǎo)游圖、門(mén)票、用餐結(jié)算單和費(fèi)用,帶好接待計(jì)劃、導(dǎo)游證IC卡、本社社牌、導(dǎo)游旗、接站牌等必備物品。

33、What should the local guide do when the group is on the way to a tourist resort? When the group is on the way to the tourist resort for sight-seeing, the local guide should … Announce to the tourists the sight-seeing program of the day;Take occasion to make the tourists acquainted with the sights passed by;and … Give them a general description of the place they are going to visit.33、在旅行團(tuán)前往景點(diǎn)參觀的途中,地陪應(yīng)做些什么?(1)重述當(dāng)日的活動(dòng)的安排;(2)做好沿途風(fēng)光導(dǎo)游;(3)扼要介紹景點(diǎn)的情況。

34、What should the local guide tell the tourists when they gathering in front of the sketch map of the tourist resort?(1)On this occasion, the local guide should illustrate to the tourists the route of their procession, tell then how long they will stay and at what time and what place they shall meet to leave for the next destination.(2)In the meantime, he should make clear other matters deserving their attention while visiting the place.34、在景點(diǎn)示意圖前,地陪應(yīng)向游客交代些什么?(1)講明游覽路線、所需時(shí)間、集合時(shí)間和地點(diǎn);(2)講明游覽參觀過(guò)程中的有關(guān)注意事項(xiàng)。

35、What should the local guide tell the tourists when they are having an elaborate dinner of typical local dishes ?

On this occasion, the local guide should try to make the tourists acquainted with the famous local dishes, their ingredients, ways of preparation and serving, and the stories relating to them, if any.35、在風(fēng)味餐宴上,地陪要向游客介紹些什么?

地陪要向游客介紹風(fēng)味名菜的選料、烹制,有關(guān)典故及其吃法。

36、What is the right manner for the national guide to deal with the conflicts between the tour escort and the group member?(1)The national guide must not inquire deeply into the details of their conflict.(2)He must not get involved in their disputes by stating his view to favor one side against the other.(3)On the contrary, he must act as a peace-maker to mediate between them, if possible.36、領(lǐng)隊(duì)與客人之間出現(xiàn)矛盾時(shí),全陪應(yīng)該怎么辦?(1)全陪對(duì)他們之間的矛盾不宜尋根糾底;(2)不宜發(fā)表自己的意見(jiàn),不宜介入矛盾;(3)必要時(shí)可幫忙協(xié)調(diào)他們之間的關(guān)系。

37、what should the national guide to do ensure that the tourists will be safe from accident while they are sightseeing?(1)When the group is doing sightseeing, the national guide should help the local guide with his work.He should keep a close watch on the surroundings and the movements of the tourists so as to guard against accidents and see to it that the tourists will not wander away from the group.(2)He should often advise the tourists to stay safe from danger and remind them to take care of their personal belongings.If unfortunately an accident should happen, he must rely on the local travel service to handle it properly.38、What should the nation guide do when the group is traveling long distance(by plane ,train or ship)?(1)When the group is traveling long distance by plane, train or ship, the national guide must try to seek help from the crew to ensure that the tourists will be taken good care of and will stay safe from danger.(2)He should also remind the tourists to watch the safety of their own persons and their personal belongings.(3)He must have their meals and recreational activities properly arranged and make sure that they can have a good rest on board.(4)When traveling on train, he should help the tour leader with the work of assigning sleeping berths to the group members.39 what should the national guide do when the group is to leave a city for the next destination? 1 When the group’s visit to a city is coming to an end , the national guide should consult the local guide to make sure that transport tickets for the next destination are confirmed and …

Help the local guide and the tour escort with the necessary procedures for leaving the city.3 In the meantime, he must keep and take care of the transport ticket and luggage claim of the group.40 how is a tour guide to get mental prepared for conducting tourist groups?

(1)A tour guide must be prepared to hear hear hardships and trouble.He not only must render a warm service to the tourist according to the routine working procedure , but must also be ready at all times to tack any problems and accidents probably occurred in the course of the tour and to offer additional service to particular tourist.(2)A tour guide must be fully prepared to endure grumble and coming plaints.No matter how hard a tour guide tries to serve the tourist attentively, there would always be someone who finds fault to make complaints.So the tour guide must be fully prepared for this and, when this happen, he must have enough of the patience and tolerance to proceed with without his work without resentment.

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