第一篇：商務郵件寫作,英美郵件寫作格式上的差異 via安格英語

在線英語培訓領導者

www.tmdps.cn

英語口語如何提高，語言環(huán)境很重要 英語口語訓練營免費體驗：

http://www.tmdps.cn/web/recent_curriculum

商務郵件寫作模板，英美郵件寫作格式上的差異

安格英語導讀：國際化發(fā)展的大背景下，越來越多的外資企業(yè)涌入國內(nèi)。在外企中郵件溝通的方式是許多上班族幾乎每天都要涉及到的，那么你的英文郵件的格式是否正確？面對不同的客戶，你的郵件是靈活多變還是千篇一律？安格英語老師將在這篇文章中和大家討論一下英美郵件寫作格式上的差異！

在看這篇文章前，相信許多讀者都會不以為然，寫郵件還要注意英語和美語嗎？但是，安格英語老師要告訴你的是：“英語和美語在書信體例方面存在著一定的差異！信頭和稱呼、書信格式、遣詞、結尾客套語等均有所不同。“

就像英國人和美國人行事風格一樣，英國的書信用詞比較保守嚴謹，而美國的郵件模式則比較輕松活潑。下面，我們就從排版和敬語來說說美國和英國不同的郵件格式吧！

在格式上，美國人喜歡垂直式/齊頭式，即采用左邊各行開頭垂直的；而英國人則使用縮進式/鋸齒式，即每段的第一個詞縮進去。在美國大部分的公司中，大家都會把職務和簽名放在左邊的邊欄界線側。

除了職務和簽名，正式的郵件中還要在稱呼的上方寫上收信公司名稱和地址或收信人的名字全稱、職務及地址，稱為信內(nèi)地址(Inside address)。信內(nèi)地址的寫法也有垂直式和縮進式之分，美國人一般將各行并列，而英國人則將各行依次退縮。

Power Your English！文章來源:安格英語學習網(wǎng)站（bbs.engua.com）未經(jīng)允許 不得轉載 在線英語培訓領導者

www.tmdps.cn 下面，就來說說我們熟悉的敬語吧，我們最熟悉的敬語是Mr，Mrs和Miss。專業(yè)一點來說，英國人常在男性的姓名之后用Esq.(Esquire的縮寫)，不過在商業(yè)上也在慢慢地改用Mr.和Mmes.(Madam的復數(shù)形式)，用于二個女士以上。Messrs(Mr的復數(shù)形式)用于二個以上的男人，或用于二個以上的男人組成的公司或團體。在英國式英文信里，Mr，Mrs，Messrs，均不加縮寫句點，相反地趨向于進步自由的美語反而加縮寫句點如Mr., Mrs., Messrs.。是不是想不到原來那個小小的“點“還有說法呢？

在稱呼方面，商業(yè)上最普遍的有Gentlemen(美國式)與Dear Sirs(英國式)二種。如果郵件是寫給某個公司單位的，不是寫給某個具體人的，美語用Gentlemen(復數(shù)形式)，英語用Dear Sirs。如果對方公司只一人時，必須使用Sir/Dear Sir。稱呼后一般要使用標點符號，英國式采用逗號(comma)，美國式用冒號(colon)。

最后來說說郵件的結語，也就是我們信中的 “敬禮”、“致敬”等句。美國式寫法是Sincerely和Best regards，而英國式表達有Yours sincerely(熟人或知道對方姓名)，Best wishes, Kind regards 和Yours faithfully(不知姓名)。

雖然本文中說到的一些知識點大家會覺得不以為然，但是我們時刻要相信你的郵件會替你說話，因此關注細節(jié)、保持專業(yè)性也是每個職場人都要學習的一課。

Power Your English！文章來源:安格英語學習網(wǎng)站（bbs.engua.com）未經(jīng)允許 不得轉載

第二篇：外貿(mào)商務英語口語：外貿(mào)回函郵件及報盤郵件寫作格式及 via安格英語（小編推薦）

在線英語培訓領導者

www.tmdps.cn 外貿(mào)商務英語口語：外貿(mào)回函郵件及報盤郵件寫作格式及范文 外貿(mào)出口的主要流程包括：報價、訂貨、付款方式、備貨、包裝、報檢、報關、裝船、提 單、交單、結匯，業(yè)內(nèi)人士經(jīng)常用幾個字來簡單概括，即“約-貨-款-運-單”。在國際貿(mào)易中，一般是由詢盤、報盤作為開始，進行一系列的外貿(mào)活動。

因此，學習外貿(mào)回函及報盤的核心詞匯是每個外貿(mào)從業(yè)者都必須掌握的，比如FOB、CIF、CFR……在本篇文章中，安格英語將為大家介紹回函及報盤中的核心詞匯及外貿(mào)回函郵件及報盤郵件寫作格式和范文。

首先，讓我們來學習在回函及報盤中的核心詞匯： a selection of 一系列 accept v.接受

assortment n.花色品種 attend to 執(zhí)行 ceiling price 最高價 commission n.傭金

competitive price 競爭性價格 concerning prep.關于 counter offer 還盤 current price 現(xiàn)價 durability n.耐用 examine v.檢驗 fashion n.款式

Power Your English！文章來源:安格英語學習網(wǎng)站（bbs.engua.com）未經(jīng)允許 不得轉載 在線英語培訓領導者

www.tmdps.cn gross n.羅；12打 handle v.經(jīng)營

hand-made a.手工制的 unit price 單價 high grade 高檔

illustrated catalogue 帶有插圖的產(chǎn)品目錄 low grade 低檔 margin n.利潤 net price 凈價 offerer n.報盤人 patent n.專利 proposal n.建議 purchase n./v.購買 quote v.報價

sales representative 銷售代表 shrinkage n.縮水 sliding price 滑動價格 trade discount 商業(yè)折扣 under separate cover 另寄 undergo v.經(jīng)過 主要縮略語：

CFR(Cost and Freight)成本加運費

Power Your English！文章來源:安格英語學習網(wǎng)站（bbs.engua.com）未經(jīng)允許 不得轉載 在線英語培訓領導者

www.tmdps.cn CIF(Cost, Insurance and Freight)成本、保險加運費 CIP(Carriage and Insurance Paid to)運費、保費付至 CPT(Carriage Paid to)運費付至 DDP(Delivered Duty Paid)完稅后交貨 DAF(Delivered at Frontier)邊境交貨 DES(Delivered Ex Ship)目的港船上交貨 DDU(Delivered Duty Unpaid)未完稅交貨 DEQ(Delivered Ex Quay)目的港碼頭交貨 EXW(Ex Works)工廠交貨

FAS(Free Along Side)裝運港船邊交貨 FCA(Free Carrier)貨交承運人 FOB(Free on Board)裝運港船上交貨

學習了核心詞匯后大家可以在以下的兩則范例信中看到這些詞匯如何運用在句子中，讓你的表達更加專業(yè)得體，大幅提高與客戶的溝通效率。

Letter One Dear Mr.Brown, Thank you for your enquiry of 21st June, in which you expressed an interest in our hand-made leather gloves.We are enclosing our illustrated catalogue and price-list supplying the details you asked for.We are also sending you a full range of samples under separate cover.When you have a chance to examine them, we are confident that you will agree that the goods are both excellent in quality and reasonable in Power Your English！文章來源:安格英語學習網(wǎng)站（bbs.engua.com）未經(jīng)允許 不得轉載 在線英語培訓領導者

www.tmdps.cn price.On regular purchase in quantities of not less than five gross of individual items, we would allow you a trade discount of 15%.We also export a wide selection of hand-made leather shoes in which we think you may be interested.They are fully illustrated in the catalogue and are of the same high quality as our gloves.We hope the samples will reach you in good time and look forward to your order.Yours sincerely，Letter Two Dear Mr.Green, We have carefully studied your counteroffer of 27 June to our offer of Cotton Underwear, but regret to inform you that it is important for us to accept it.The prices we quoted in our letter of 18 May have left us with only a very small margin.In fact, they are much lower than those of other suppliers for products of similar quality.The cotton used in the production of our “Dragon” range undergoes a special patented process that prevents shrinkage and increases durability.Moreover, the fact that we are the largest supplier of Cotton Underwear in this country adequately shows the value of our products.Power Your English！文章來源:安格英語學習網(wǎng)站（bbs.engua.com）未經(jīng)允許 不得轉載 在線英語培訓領導者

www.tmdps.cn We will be equally happy whether you accept our present offer or contact us concerning other items.We hope to hear from you soon and will carefully study any proposals likely to lead to future business between us.Sincerely, 衡量一名外貿(mào)工作者的能力往往看三方面：一選擇合適的術語，二了解價格組成的結構，三掌握報價空間與層次性策略。那么在學習好了本篇文章后，下次在報盤的時候你能否選擇合適的屬于正確地表達出你的意思呢？

更多外貿(mào)實用英語口語可訪問安格英語學習網(wǎng)站（www.tmdps.cn），安格英語是中國領先的企業(yè)商務英語和軟技能英語在線服務提供商，以高質(zhì)量的學習內(nèi)容和有競爭力的價格為客戶提供獨一無二的應用型英語學習解決方案。聯(lián)系我們：400-006-7600.Power Your English！文章來源:安格英語學習網(wǎng)站（bbs.engua.com）未經(jīng)允許 不得轉載

第三篇：英語商務郵件開頭

商務書信常見的書寫格式規(guī)范

商務英語交流中，商務書信是一種常見的方式，它跟普通信件一樣，也有一定的書寫格式的規(guī)范，本文是一種比較常見的格式，供大家參考。February 2006（Date Line日期）xxxxxx Co.，Ltd

Regent Street

London，UK Inside（Address 收信人地址）

Dear Sirs：（Salutation稱呼）

We have obtained your name and address from Dee&Co.Ltd，and we are writing to enquire whether you would be willing to establish business relations with us.We have been importers of shoes for many years.At present，we are interested in extending our range and would appreciate your catalogues and quotations.If your prices are competitive we would expect to place volume orders on you.We look forward to your early reply.（Body信文）

Yours faithfully（Complimentary Close客套結束語）

Tony Smith（Signature Block簽名欄）

Enc.（Enclosure Notation.國際商務英語考試短文中常用到的轉承詞語

1.增補(Addition)

in addition, furthermore, again, also, besides, moreover, what`s more, similarly, next, finally.2.比較(Comparison)

in the same way, likewise, similarly, equally, in comparison, just as

3.對照(Contrast)

whereas, in contrast, on the other hand, instead, however, nevertheless, unlike, even though, on the contrary, while

4.因果(Cause and effect)

because, because of, for, since, due to, owing to, thanks to, as a result(of), accordingly, hence, so, thus

5.強調(diào)(Emphasis)

certainly, above all, indeed, of course, surely, actually, as a matter of fact, chiefly, especially, primarily, in particular, undoubtedly, absolutely, most imprtant

6.讓步(Concession)

although, though, after all, in spite of, nevertheless, still, provided, while it is true....7.例證(Exemplification)

for example, for instance, that is, namely, such as, in other words, in this case, by way of illustration.8.總結(Conclusion)

to sum up, to conclude, in a word, in short, in brief, all in all, in all, to put it in a nutshell, in summary

9.推斷(Inference)

therefore, as a result(of), consequently, accordingly, so, otherwise

10.時間和空間(Time and space)

afterward, after, first, later, then, soon, outside, near, beyound, above, below, on the right(left), in the middle, opposite, in front of

商務信函：如何在商務往來的郵件中表示感謝

無論你是寫信給客戶，給經(jīng)理或是同事，你都一定要感謝他們。每個人都喜歡被感謝，那就在你的信對讀者表示感謝，感謝他們所做的事情，還可以事先感謝他們將要為你做的事！你會發(fā)現(xiàn)將真誠表達在你的字里行間會讓你受益匪淺。

郵件的開頭

感謝讀者是郵件開場白的好辦法。感謝您的讀者能讓對方感到高興，特別是之后你有事相求的情況下會很有幫助。Thank you for contacting us.如果有人寫信來詢問公司的服務，就可以使用這句句子開頭。向他們對公司的興趣表示感謝。Thank you for your prompt reply.當一個客戶或是同事很快就回復了你的郵件，一定記得要感謝他們。如果回復并不及時，只要將“prompt”除去即可，你還可以說，“Thank you for getting back to me.”

Thank you for providing the requested information.如果你詢問某人一些信息，他們花了點時間才發(fā)送給你，那就用這句句子表示你仍然對他們的付出表示感激。Thank you for all your assistance.如果有人給了你特別的幫助，那一定要感謝他們！如果你想對他們表示特別的感激，就用這個句子，“I truly appreciate ? your help in resolving the problem.”Thank you raising your concerns.就算某個客戶或是經(jīng)理寫郵件給你對你的工作提出了一定的質(zhì)疑，你還是要感謝他們。這樣你能表現(xiàn)出你對他們的認真態(tài)度表示尊重及感激。同時，你也可以使用，“Thank you for your feedback.”

在郵件的結尾

在郵件開頭表示感謝一般是表示對對方過去付出的感謝，而在郵件結尾處表示感謝是對將來的幫助表示感謝。事先表示感謝，能讓對方在行動時更主動更樂意。Thank you for your kind cooperation.如果你需要讀者幫助你做某事，那就先得表示感謝。Thank you for your attention to this matter.與以上的類似，本句包含了你對對方將來可能的幫助表示感謝。Thank you for your understanding.如果你寫到任何會對讀者產(chǎn)生負面影響的內(nèi)容那就使用這句句子吧。Thank you for your consideration.如果您是在尋求機會或是福利，例如你在求職的話，就用這封郵件結尾。

Thank you again for everything you'e done.這句句子可以用在結尾，和以上有所不同。如果你在郵件開頭已經(jīng)謝過了讀者，你就可以使用這句話，但是因為他們的幫助，你可以著重再次感謝你們的付出。

商務英語之回復客戶詢盤的最常用英語

(1)我們的條件是10日內(nèi)付款為2%的折扣，30日內(nèi)付款無折扣。our terms are 2% ten days，thirty days net.(2)我公司僅限于從發(fā)票開出之日起10日內(nèi)付現(xiàn)金者給予折扣優(yōu)待。

we only allow a cash discount on payments made within ten days of date of invoice.(3)顧客向我公司購貨一律用現(xiàn)金支付。從發(fā)票開出之日起，30日內(nèi)將貨款付清。如當即支付現(xiàn)款，我公司當按年利5%計付30日的利息。

terms to approved buyers strictly net cash，payment within thirty days from invoice date，for prompt cash we will allow thirty days interest，at the rate of 5% per annum.(4)條件： 即期發(fā)貨。在貨到我方工廠，經(jīng)過驗訖重量品質(zhì)后，立即以現(xiàn)金支付。

terms： early delivery，and net cash payment after receipt of the material at our works，and verification of weight and quality.(5)現(xiàn)金支付折扣，僅限于在10日內(nèi)以現(xiàn)金付清貨款者可打折扣。

cash discounts are allowed only on accounts that are paid within the ten-day limit.(6)你將發(fā)現(xiàn)，我公司對貴方的報價所給予的優(yōu)惠是前所未有的。

you will find that we have given you the best terms customary in our business.(7)每月一日以前提供的匯票，依我公司慣例應在25日全部結帳。

my habit is to settle on the 25th all bills rendered on or before the 1st of each and every month.(8)我公司付款條件為交貨后3個月內(nèi)支付現(xiàn)金。1個月內(nèi)付清貨款者，可打5%折扣。

our terms are cash within three months of date of delivery，or subject to 5 per cent discount if paid within one month.(9)茲就貴方對該商品的詢價回復如下：

in answer to your inquiry fo rthe article，we reply you sd follows.(10)針對你方昨日的詢盤，現(xiàn)寄上與你來函要求相似的墻紙樣品一宗。in reply to your enquiry of yesterdays date，we are sending you herewith several samples of wall paper closely resembling to what you want.(11)茲就該商品向貴方報價如下：

we are pleased to quote you for the goods as following.(12)茲隨函寄上該商品的現(xiàn)行價格表一份，請查收。

enclosed we hand you a price-current for the goods.(13)上述報價，無疑將隨市場變化而變動。

of course these quotations are all subject to the fluctuations of the market.(14)上述價目單是以付現(xiàn)金擬訂的，我們認為還可以打很多折扣。

we think you can well accord us a substantial discount off your list prices，which we see are quoted net cash.(15)對這批數(shù)量大，以現(xiàn)金支付的貨，如你方能從價目表中，再給些折扣優(yōu)待，當不勝感謝。

we shall be glad if you will quote us the best discount for cash off your list price for cash for this quantity.(16)我公司的支付條件：以現(xiàn)金支付。自發(fā)票開出之日起10天內(nèi)付款者，打2%的折扣。

our terms，as our invoice states，are 2% cash discount，only within ten days of date of invoice.

第四篇：商務寫作指南：商務郵件開頭如何寫？（精選）

商務寫作指南：商務郵件開頭如何寫？

If you don’t know the name of the person you are writing to, start business emails with either of the following:

如果你不知道郵件是寫給誰的，商務信函可以用下面任意一種方式開頭： Dear Sir,/Dear Madam, 尊敬的先生,/尊敬的女士, Dear Madame, is wrong.“親愛的夫人”這種寫法是錯誤的

If you don’t know whether you’re writing to a man or a woman use: 如果你不知道是寫給先生還是女士，可以寫： Dear Sir or Madam, 尊敬的先生或女士，It is not usual to start an email To whom it may concern.This should be reserved for letters of reference or similar communications when the recipient is an unknown third party.以“致相關人士”開頭并不常見。這種用法一般用在推薦信或與其相似的交流中，收件人是不了解的第三方。

It is always better to use somebody’s name if you know it.If it is the first time you are writing to someone, use either of the following:

如果知道對方姓名，郵件中寫上總是好的。如果這是你第一次寫信給某人，可以用下面任意一種方式開頭：

For men: Dear Mr XXXX, 寫給男士：尊敬的XXX先生 For women: Dear Ms XXXX, 寫給女士：尊敬的XXX女士

Once you get to know someone, i.e.after exchanging one or two emails or if you meet them in person, it is usually OK to use their first name.一旦你認識了對方，比如在往來一兩封郵件或見過面以后，可以在郵件中稱呼名字。Use Dear Sirs, if you are writing to more than one person even if the group of people includes women.如果你寫郵件給兩個或以上的人，即使這些人里有女士，請寫“尊敬的先生們” Dear Ladies and Gentlemen, is wrong.“Ladies and Gentleman” is only used in formal speech."尊敬的女士們先生們”是錯誤的，這種用法只用在正式演講中。

The word Dear may be omitted in less formal emails.Instead, you may just open with the person’s first name/people’s first names.“dear”在不是特別正式的郵件中可以省去。你可以直接以對方（個人或群組）的名字開頭。

Here are some example opening sentences for emails: 下面有一些郵件開頭的例句： I hope you are well.我希望你一切都好。

I hope you enjoyed your holiday and are finding it easy to settle back in to work.我希望你已經(jīng)好好享受假期并且很快重新投入工作。

Thank you very much for your email.I am glad to hear that you and your family are well.非常謝謝你的郵件，我很高興聽到你和你的家人都很安康。Thank you for your prompt reply.感謝您的及時回復。

I apologize for not replying sooner, but I have been very busy these last few weeks.很抱歉沒能及早回信，但是過去幾周實在太忙。

Thank you for getting in touch with us about XXXX.(Less formal, more friendly)非常感謝你關于XXXX聯(lián)系我們。（不是很正式,更友好）Thank you for contacting us regarding XXXX.(More formal)非常感謝您因關于XXXX的事接洽我們（更正式）

With reference to your email of [date], I would like to bring the following to your attention.關于你（時間）寄來的郵件，我有幾點想跟你說的。

As a follow-up to our phone call this morning, I would like summarise the key issues.關于你早上的電話，我想總結下關鍵幾點。Phrases best avoided: 請最好避免：

I hope this email finds you well.我希望這封郵件能被你看到。Please be advised as follows.請按照如下建議。This email concerns… 這封郵件是關于……

第五篇：國際商務英語寫作：英語邀請函及其回復 via安格英語

在線英語培訓領導者

www.tmdps.cn 國際商務英語寫作：英語邀請函及其回復范文

新年將至，各種各樣的商務宴會也多了起來。在職場上邀請函一般通過郵件的方式進行，因此在本篇文章中安格英語老師將會展示英語邀請函的格式及模板以及作為收件人，如何接受或拒絕對方的邀請。英語邀請函范文： Dear Mr.Harris, Mr.Mark Morgan and I are planning a small dinner in honor of John Smith, Executive Vice-president and Chief Technology Officer of the American Auto Company.The dinner will be held at the Hilton Hotel, Detroit, beginning at 6.30 p.m.on Wednesday, January 15, and dress will be informal business wear.We hope that you will be able to join us in this opportunity to meet the senior executive of the American Auto Company.We look forward to seeing you on Wednesday, January 15.Yours sincerely, Robert Miles Chief Executive Officer

接受宴會邀請： Dear Mr.Miles, I am very pleased to accept your kind invitation to the dinner party in honor of John Smith, Executive Vice-president and Chief Technology Officer of the American Auto Company.It will be a great honor to meet the senior executive of one of the largest companies in our country.Thank you very much for the invitation, and I am looking forward to seeing you in Detroit next Wednesday.Yours sincerely, Richard Harris Managing Director

謝絕宴會邀請： Dear Mr.Stevens, Power Your English！文章來源:安格英語學習網(wǎng)站（bbs.engua.com）未經(jīng)允許 不得轉載 在線英語培訓領導者

www.tmdps.cn Thank you very much for your kind invitation to the party celebrating the 24th anniversary of your company.Please accept my hearty congratulations on this remarkable occasion.We are very pleased that you have achieved great success in your sales during the past decades.Unfortunately, my schedule in February will not allow me to attend this significant celebration.Urgent matters that cannot be rescheduled make it necessary for me to be in Berlin at that time.I certainly hope you understand the reasons preventing my attendance.Thank you for the invitation again.I’m looking forward to the long-term smooth and close cooperation between our two corporations.Yours sincerely, William Peters Managing Director 以上就是關于宴會邀請函的一些英語郵件范文，相信學習以后不管你是發(fā)件人還是收件人都能夠妥善處理關于英文邀請郵件的寫作啦！更多職場商務寫作技巧及商務英語口語學習資料可關注安格英語微信，掃一掃下方二維碼即可關注哦！

Power Your English！文章來源:安格英語學習網(wǎng)站（bbs.engua.com）未經(jīng)允許 不得轉載