第一篇：2015年山東省職業(yè)院校技能大賽高職組“現(xiàn)代酒店服務”項目命題

2015年山東省職業(yè)院校技能大賽 高職組“現(xiàn)代酒店服務”項目競賽命題

一、競賽命題題目 題目1：商務客人

某咖啡公司總裁一行到某地考察并計劃開拓市場，當?shù)啬持髽I(yè)非常有興趣進行合作，該企業(yè)為其在某酒店預訂了房間，并計劃在酒店的中餐廳和西餐廳宴請該總裁和他的助手（中餐宴請共10人，西餐宴請共6人），請針對此次入住和宴請設計接待方案。

題目2：旅游客人

德國某高校歷史文化專業(yè)部分師生來到中國某城市進行有關中國傳統(tǒng)文化的專題研究，入住某酒店后，當?shù)匚幕块T在此酒店宴請部分師生（中餐宴請共10人，西餐宴請共6人），請針對此次入住和宴請設計接待方案。

題目3：休閑度假客人

馬先生獲得公司獎勵的家庭度假游，他帶領妻子和5歲的兒子來到某地度假，入住某酒店，朋友為了表示歡迎之情，在酒店的中餐廳和西餐廳進行宴請（中餐宴請共10人，西餐宴請共6人），請針對此次入住和宴請設計入住和宴請接待方案。

題目4：會議客人

某汽車集團是你所工作的某五星級酒店的協(xié)議客戶，該集團決定在你酒店在酒店入住，同時舉行年終總結大會，宴請和嘉獎集團先進個人和銷售能手。（中餐宴請共10人，西餐宴請共6人），請針對此次入住和宴請設計接待方案。

二、競賽說明

1．各參賽隊根據(jù)所抽取的題目設計符合主題的前廳、中餐、西餐以及客房接待方案，對方案進行闡述，并實施中餐宴會擺臺、西餐宴會擺臺、中式鋪床以及夜床比賽項目。

2．競賽項目共分為四個部分：第一部分是接待方案設計、闡述及答疑。參賽隊根據(jù)所抽取題目設計接待方案，該工作在各自校內(nèi)完成，并于正式比賽前一天，上交電子版及打印版；賽時，各參賽隊以PPT的方式對方案展開闡述，裁判進行提問，選手予以答辯，闡述方案時間總共為7-12分鐘，選手答辯時間3分鐘；第二部分是方案實施階段，根據(jù)接待方案的設計，進行客房中式鋪床、夜床、中餐宴會擺臺、西餐宴會擺臺項目的比賽；第三部分是英語口語測試，該項比賽穿插進行，選手在現(xiàn)場抽選試題，進行對話交流；第四部分是行業(yè)應知應會測試，該項比賽在正式比賽前一晚進行，請選手自備2B鉛筆。

三、競賽要求

1．根據(jù)國家旅游局頒布的《旅游飯店的星級劃分與評定》以及《星級飯店訪查規(guī)范》，接待方案要做到全面、規(guī)范、符合行業(yè)實際。

2．方案闡述階段要求參賽選手能夠正確流利的將接待方案闡述出來，并能夠靈活應答評委的提問，能反映出酒店服務人員的專業(yè)能力和職業(yè)素養(yǎng)。

3．英語測試部分是測驗參賽選手的英語溝通能力，要能準確理解客人的訴求，能夠熟練運用英語交流。英語比賽采用考官與選手問答的形式。每位選手考試時間約為5分鐘，每人需回答六個問題，其中中譯英、英譯中各兩個，情景對話一個，專業(yè)知識問答一個。

4．方案實施階段主要反映了參賽選手的專業(yè)技能，按照全國旅游院校飯店服務技能大賽的標準執(zhí)行，同時能根據(jù)客人類型和特點在客房夜床、中餐宴會擺臺和西餐宴會擺臺項目中進行針對性的設計。

5．參賽選手的儀容儀表要符合星級酒店從業(yè)人員的崗位要求。

第二篇：山東省職業(yè)院校技能大賽高職組“現(xiàn)代酒店服務”賽項英語口語測試參考題

2014年山東省職業(yè)院校技能大賽 高職組“現(xiàn)代酒店服務”賽項英語口語參考題

【客房服務】

題型一 中譯英

1．您希望我們什么時候為您打掃房間呢？ What time would you like us to clean your room? 2．枕套臟了，我可以為你更換嗎？

The pillowcases are dirty.Could I change them for you? 3．如果您著急，我們有2小時的加急洗衣服務。

If you are in a hurry, we have a two-hour express laundry service.4．我們可以在4小時內(nèi)送回您的洗衣，加收50%的額外費用。

We can deliver your laundry within 4 hours at a 50% extra charge./ We can deliver your laundry within 4 hours, but we charge 50% more.5．我們提供不同種類的服務，如水洗、干洗、熨和縫補。

We have different services such as washing, dry-cleaning, ironing and mending.6．您需要我什么時候打掃房間。

When would you like me to clean your room? 7.能派人來修理一下窗戶嗎？

Could you get a repairman to fix the window? 8．2135房間的浴缸壞了，請派人來修理一下好嗎？

The bath tub in Room 2135 is out of order/service, Could you please send someone to repair/fix it? 9．水龍頭一晚上都在滴水。

The water tap was dripping all night long.10.我想要一個轉換插頭。

I would like to have an adaptor/ I need an adaptor.11.這是1105房間，請送一個電熨斗。

This is Room 1105，Can you send me an iron, please? 12.我房間的電視圖象不清楚。

The TV set in my room doesn’t give clear pictures.13.請接受我代表酒店向您道歉。

Please accept my apology on behalf of the hotel.14.在房間上網(wǎng)是免費的。

We have free internet service./ You can use internet in the room for free.15.這個房間是海景房。

The room enjoys the ocean/sea view.16.這是您房間的鑰匙。我們的行李員會帶您去房間。This is your room key.Our bellboy will show you to your room.17.酒店為客人提供免費的擦鞋服務。

The hotel provides free shoe shining service for its guests.18.這項服務怎么收費？ What’s the rate of this service? 19.托兒服務每小時收費20元，最低從4小時開始計費。

The baby-sitting service charges 20yuan per hour, with a minimum of 4 hours.20.這里有三種治療胃痛的藥，需要我給您讀一下說明嗎？

Here are three kinds of medicines for stomachache.Would you like me to read the instructions to you? 題型二 英譯中

1．I would like to store my laptop in one of your safe-deposit boxes.我想把我的筆記本電腦存放在酒店的保險柜里。

2．Good evening.May I do the turn-down service for you now? 現(xiàn)在可以為您開夜床嗎？

3．May I vacuum the blanket for you now? 我可以為地毯吸塵嗎？

4．When would you like me to turn on the lights for you? 什么時候能為您把燈打開嗎？

5．I just had a bath and it is a mess in the bathroom.Could you clean the bathroom a little? 我剛洗過澡，浴室里亂糟糟的，你能稍微收拾一下浴室嗎？ 6．May I remove the things on your desk so that I can dust it? 我可以移動您桌子上的物品以便清掃書桌么？ 7．Can I have some more juice for the mini-bar? 可以在迷你吧里多放點果汁嗎？

8．Do you prefer your laundry by express service or returned on the same day? 您是要快洗服務還是當日取？

9．The indemnity shall not exceed ten times of the laundry charge.賠償金額最高不超過洗衣費的十倍。

10．It takes time to repair the air-conditioner in your room.I’m afraid you have to change to another room.修理您房間的空調(diào)需要一些時間，恐怕您得換個房間了。11．I’ll have a maintenance man come in and look into it.我叫一名維修工人來看一下。

12．I am sorry to disturb you.I’m here to fix the shower.對不起，打擾了。我來修淋浴器。

13．Please deposit your money, jewels and other valuables in the hotel safe.請將您的現(xiàn)金、珠寶和其他貴重物品寄存在酒店的保險箱內(nèi)。

14．Please keep your room key with you all the time in case you need it when you sign your bills.請將房間鑰匙隨時帶在身邊，以防簽單時要用。15．Sorry to have caused you so much trouble.很抱歉給您帶來這么多麻煩。

16．I assure you it will never happen again.我向您保證，這類事情以后不會再發(fā)生了。

17．If you have any problems or requests, please don’t hesitate to let us know.如果您有問題，請隨時找我們。18．Wish you a pleasant stay with us!希望您在我們飯店的這段時間生活愉快！

19．This is Lost and Found.We’ve found your cell phone.這里是失物招領處，我們找到了您的手機。

20．My husband and I want to go out this evening.Can you look after the baby for us? 我和我丈夫今晚要出去，你能幫我照看一下我們的孩子嗎？ 題型三 情景對話

1.If the guest wants to make an international call, how would you tell him? Dial 9(or other number)first and then your country code, city code and the number you want.And the call will be charged.2.If the guest comes to you and says he/she can not open the door, what would you do?

I would check the guest’s ID, and confirm it with the front office.If he is the right guest of the room, I will change his key for a new one, or open the door for him.If there is something wrong with the door, I will ask maintenance to fix it.3.If the guest asks for an extra bed in his / her room.What would you sa（Certainly, sir / madam.But I’ll have to get permission of the Front Office./ But I’ll have to contact the Front Office first.）

4.When you are going to clean the room for the guest, and the guest tells you it is not convenient for him now, what would you do?

I’ll ask the guest when it will be convenient and note it down in the logbook.5.If the guest complains that his laundry has been delayed.What would you say to him? I would check it right away./ “We’ll check if your laundry has come back.” / “We made a mistake while delivering your shirt.We’re very sorry for the inconvenience.” / “We do apologize for causing you so much inconvenience.” 6.If the guest calls the housekeeping service center, and says it is very cold in his / her room, how would you do? I’ll tell the guest there is a blanket or quilt in the closet, I’ll send him/her an extra blanket or quilt, or I will inform the maintenance department to see if there is anything wrong with the air conditioner.7.When a guest calls to borrow a transformer for her iron but you don’t have one.What would you say? I’m sorry, we don’t have transformers.But if you want to iron your clothes, you can call for the laundry service.I am sure they will do it for you.8.If the guest calls the service center and says the bulb in his room is broken, what would you do?

I’ll apologize to the guest and tell him/her the electrician will be there soon.9.How would you introduce your guestroom to the guest?

I would tell the guest about the equipment, the views, the service guide, and security of the guestroom.10.If the guest comes to tell you that his room is smoky and he wants to change

it，but you do not have another room available, how do you solve the problem?

I would first apologize for it and explain the situation to him and help him get rid of the smell by opening the window and cleaning the air.【中餐宴會擺臺】

題型一 中譯英

1.下午好，這里是花園餐廳。請問有什么可以為您效勞？

Good afternoon.This is Garden Restaurant.What can I do for you, please? 2.我們恭候您的光臨。We look forward to seeing you.3.請跟我來好嗎？

Would you please come with me? / Please follow me.4.那里有一張四人用餐的桌子。您喜歡嗎？ There’s a table for four over there.Would you like it? 5.我們給您留了張非吸煙區(qū)的桌子。

We have a table in the non-smoking area reserved for you.6.對不起，靠近窗戶的座位全都有人了。I’m sorry.The tables by the window are all occupied.7.餐廳現(xiàn)在已經(jīng)客滿。您可以稍等約20分鐘好嗎？

The restaurant is full now.Could you please wait for about 20 minutes? 8.您的餐桌已經(jīng)布置好了，這邊請。Your table is ready, this way, please.9.先生，這是您的菜單。請慢慢挑選。服務員一會兒過來為您點餐。Here is the menu, sir.Please take your time.The waiter/waitress will be here to take your order soon.10.希望您用餐愉快。Please enjoy your meal.11.先生，可以點菜了嗎？

Excuse me, sir.May I take your order now? 12.能不能簡單給我們介紹一下中國菜？

Could you give us a brief description of the Chinese food? 13.您點的菜很快就好了。Your meal will be ready soon.14.湯已經(jīng)準備好了，請慢用。The soup is ready, please enjoy it.15.請問您打算用什么方式結賬？

How would you like to pay for the meal / make the payment / settle the bill? 16.讓您久等了，先生。這是您的賬單，您要核對一下嗎？ Thank you for waiting, sir.Here is your bill.Would you like to check it? 17.很抱歉，請稍等。我會盡快給您上菜。

I’m really sorry.Please wait a moment.I’ll fetch it for you as soon as possible.18.您需要把菜分一下嗎？

Excuse me, sir / madam.May I separate the dish for you? 19.全部的菜已經(jīng)上齊了，接下來還有點心。This is the complete course.There is dessert to follow.20.我們給你帶來了這么多麻煩，為了表達歉意，特為您提供免費甜點。To express our regret for all the trouble, we offer you a complimentary dessert.題型二 英譯中

1.Which would you like better, a table in the hall or a private room? 您希望訂大廳的位置還是單獨的包房？

2.I am very sorry, sir.All the tables are reserved until 7 p.m.Would 7 o’clock be all right?

非常抱歉，先生。七點之前的餐桌全部預訂出去了。七點鐘有空桌，可以嗎？ 3.We will have you seated as soon as we get a table available.一有空桌，我們就安排你們坐下。4.We will show you to the non-smoking area.我們給您換到非吸煙區(qū)。

5.Would you like a table by the window? 您喜歡坐靠窗的位置嗎？

6.What kind of cuisine do you serve in your restaurant? 你們都有些什么風味的菜？

7.It looks good, smells good and tastes good.這道菜色、香、味俱全。

8.The minimum charge for a private room is 200 Yuan per person.包間的最低人均消費是200元。

9.Would you like to have table d’hote, or a la carte? 您是選套餐，還是零點呢？ 10.Please take care of your valuables.請看管好您的貴重物品。

11.Excuse me, sir.Would you mind sharing the table with other guests? 打擾一下，先生，請問您是否介意和其他客人同桌呢？ 12.Would you please add one more chair to our table? 請給我們加把椅子好嗎？ 13.Let’s go Dutch this time.我們這次各付各的賬吧。

14.Could you make out two separated bills for me？ 可以給我分開兩張賬單嗎？

15.You have got a 10% discount for your Visa Card.您使用維薩信用卡結賬可以享受9折優(yōu)惠。16.May I have a print of your credit card?

能不能刷一下您的信用卡？ 17.Here is your card and invoice.這是您的信用卡和發(fā)票。

18.Can you tell me/describe what happened in details? 您能告訴我事情的詳細經(jīng)過嗎？

19.Sorry to having kept you waiting.I’ll see to it right away.讓您久等，抱歉。我馬上去處理。

20.Here are some complimentary vouchers for you.You can pay with them next time when you have dinner in our restaurant.我們有一些贈券送給您，下次您在我們餐廳用餐時可以使用。題型三 情景對話

1.If the guest wants to have something that your restaurant doesn’t have, what would you say to him? Sorry sir.This is not available in our restaurant.But may I suggest some...? 2.When a guest calls to reserve a private room for dinner, what information do you have to get?

I have to know the date and time for the reservation, the number of people, and any other special requirements.3.If a guest calls to reserve a table at 7 p.m., but there isn’t any available，what would you say? I’m sorry，our restaurant is fully booked at the moment.Would you mind changing your time? Tables will be available at 7:30.And we offer free drinks after 8:00 p.m.4.What would you say to the guest if you want to confirm his/her reservation?

May I confirm your reservation, sir/madam? And then repeat the time, the number of people, requirements on the tables and dishes.5.If the guest complains that the dish is not fresh, how would you do? I would apologize to the guest, find out the reason, and change the dish or give him a discount according to the situation.6.If a guest who sits near the air-conditioner feels cold in your restaurant and asks you to turn down the air-conditioner, what will you do? I’ll bring him / her a blanket to keep warm.Or ask him / her if he / she could change to another seat far away from the air-conditioner.7.If the guest wants to order some wine, but it seems that he /she is under 18 years old, what will you do then?

According to the law, only adults are allowed to drink spirits or dine in the bar, if I am not sure about his / her age, I’ll ask in this way, “My I see your identification?”.If he / she is under 18(years of age), I’ll advice him / her to order some soft drinks or juice instead.8.If the guest complains that there is a mistake in his bill.What will you say then?

I’ll check it with the department concerned.I would say, “Would you mind waiting for a minute?/ Sorry, I’ll ask the cashier to check it up again.9.When handling the reservation of a banquet, what information should you get from the guests? I should make sure of the name of the company or organization , the expected number of people or tables needed, the time, menu and budget for the banquet, the way how to arrange the table or seats and how to decorate the banquet hall, the guest’s special requests and the way of payment.Finally, I should ask the guest to hand in some deposit to secure the reservation in advance.10.When the guest finishes his dinner, and you want to know his suggestion, what would you say?

I would ask the guest whether he has enjoyed the dinner or whether there is anything the hotel can do to improve.【西餐宴會擺臺】

題型一 中譯英 1.先生，這是甜品餐牌，服務員一會兒過來為您點餐。

Here is the dessert menu, sir.The waiter will be here to take your order.2.您要不要試試我們的自助餐呢？ Would you like to try our buffet dinner? 3.主菜吃什么？

What would you like for your main course? 4.主菜配什么吃？

What would you like to go with your main course? 5.今天的特色菜是烤羊腿。Today’s special is the roast leg of lamb.6.您點的雞蛋是不是只煎一面，蛋黃朝上？ Would you like your fried eggs sunny-side up? 7.您的牛排配什么汁呢？

Which sauce would you like for your steak? 8.這道菜是供四人用的。This dish is for four people.9.您想嘗嘗我們的招牌菜嗎？ Would you like to try our house specials? 10.您會喜歡的。味道很好。I’m sure you’ll like it.It is delicious.11.您喜歡那種口味，甜的還是辣的？ Which flavor would you prefer, sweet or chili? 12.對不起，蔬菜色拉已經(jīng)賣完了。I’m afraid the vegetable salad is sold out.13.您試一下其他的菜好嗎？ Would you like to try something else? 14.對不起先生，您換點別的可以嗎？ I’m sorry, sir.Do you mind trying something else? 15.現(xiàn)在可以上菜了嗎？ May I serve it to you now? 16.先生，您的牛排，色拉和紅酒。請慢用。Your steak、salad and wine, sir.Please enjoy them.17.您要來點甜品嗎？ Would you like some dessert? 18.您喜歡喝什么咖啡？ What brand coffee would you like? 19.先生，是否計入房賬？

Would you like to charge this to your room, sir? 20.您要分開結賬還是一起結賬？

Would you like to have bills separated or a single bill?

題型二 英譯中

1.I’d like to change my reservation from 6:30 p.m.to 7:30 p.m.我想把預訂從晚上6點半改到7點半。

2.Here is the menu and the wine list.Would you like to order an aperitif? 這是菜單和酒水單。您要先來點開胃酒嗎？ 3.Have you decided on anything, Madam? 太太，您決定點什么菜了嗎？ 4.Do you fancy a starter? 你們喜歡來點餐前小吃嗎？

5.How would you like your fish cooked? 您希望您的魚怎么燒？

6.What would you like to go with your steak? 您的牛排配什么菜呢？

7.You have ordered two main dishes.Would you like it served together or separately?

您點了兩道主菜，請問是需要一起上，還是分開上呢？

8.I'm sorry.Our sirloin steak is sold out.Would you like to try our beef tenderloin? It is also very good.對不起，我們的西冷扒賣完了，嘗嘗我們的牛柳，好嗎？那也一樣美味。9.You can try our new Thai style food.您可以嘗試一下我們新推出的泰國菜。

10.We have buffet.You can have all you want for 40 dollars.我們有自助餐供應，付40元就可以得到您想要的東西。11.We have clear soup and cream soup at your choice.我們有清湯和奶油湯供您選擇。

12.Please bring me two slices of bread and butter with the soup.上湯的時候請給我兩片面包和黃油。

13.Would you like a bottle of white wine to go with your lobster? 您要不要來一瓶白葡萄酒來配龍蝦呢？ 14.Do you have vegetarian dishes? 你們有素菜嗎？

15.The dish is very hot.Please be careful.這道菜很燙，請小心。

16.Could you give me some more napkins, some sweet-and-sour sauce and pepper?

請多給我?guī)讖埣埥砗鸵恍┨鹚後u及胡椒。17.By the way, what is this under the chopsticks? 順便問一下，筷子底下的東西是什么？ 18.Would you like to see our cake selections? 您要看看我們蛋糕的種類嗎？ 19.I’d like a cup of black coffee.我要一杯清咖啡。

20.I can offer you some oyster soup as compliments of the chef.我可以向您免費提供一些牡蠣湯，算是廚師的一點心意。題型三 情景對話

1.When the guest orders the beefsteak, what do you have to pay attention to? I will pay attention to how the guest likes it done ：well done or rare and what kind of sauce or dishes the guest wants to go with the steak.2.If you find that the guest leaves the restaurant without paying his bill, what would you do? I would go and politely tell him that he has forgotten to pay his bill.3.If the guest takes out his cigarette and starts smoking in a non-smoking area in the restaurant, what would you do?

I would go to him and politely tell him that this is a non-smoking area and ask him to stop smoking or to smoke in the smoking area.4.While you are on duty, what would you say if the guest invites you for a drink?

I would tell him that I am working.So I’m not supposed to accept the guest’s invitation.But I would thank him all the same.5.If a guest is in a hurry to work in the morning, what kind of breakfast would you recommend to him /her? I’ll advice him /her to have continental breakfast, as it is simple and quick.6.If you want to clear the plates for the guest at dinner, what would you say? May I remove the plates ? / May I take your plates? / May I clear the table for you? 7.If the guest complains about waiting for a long time, what would you say? Sorry to have kept you waiting.I’ll check it right away./ I’m sorry, sir.We are short of help today.Would you like to have a drink first? 8.If you learn that the guest would leave the hotel very early next morning.What suggestion would you give him?

I would suggest having his bills paid in the night in case there is a hurry the next morning.9.If a guest is having his last dish, but he finds it is different from what he has ordered，what would you say?

“I'm sorry to hear that.This is quite unusual.I will look into the matter at once.Would you like to have a new one or change to another dish?”

10.If a guest complains the steak is underdone, what would you say?

“I'm sorry.I'll change it for you immediately.There will be no charge for it./I'll return it to the chef and cook it again.”

第三篇：全國職業(yè)院校技能大賽高職組導游服務大賽

全國職業(yè)院校技能大賽高職組導游服務大賽

綜合知識測試題

一．簡答題

1.“八卦”分別代表的含義？ 2.海岸地貌是怎樣形成的？ 3.請說出日、月蝕的發(fā)生條件。4.蘇州四大園林指的是哪幾處園林？ 5.韋馱簡介。6.沈陽故宮簡介。

7.中國現(xiàn)存著名的樓閣有哪些？ 8.少林寺簡介。9.景德鎮(zhèn)瓷器簡介。10.王老吉簡介。

11.地陪歡迎詞包括哪些基本內(nèi)容？

12.簡述地陪抵達景點后的導游服務工作內(nèi)容。13.全陪應如何做好旅游團入住飯店的服務？ 14.當旅游團發(fā)生治安事故時，導游員應如何處理？ 15.當旅游團發(fā)生火災事故時，導游員應如何處理？ 16.地陪應如何做好計劃內(nèi)文娛活動的導游服務工作？

17.遇到不可抗力而造成旅游計劃的被迫改變，導游員應采取哪些措施？ 18.導游講解語言的運用應注意哪些方面？

19.導游講解方法是導游藝術的重要組成部分。請列舉8 種導游講解方法。20.在正式的宴會廳內(nèi)安排桌次時，要注意哪些原則？

二．案例分析題

1.王先生欲報名參加某旅行社的西藏旅游團，在咨詢時旅行社提供給王先生一張宣傳單，看到宣傳單上寫明住宿標準為三星級飯店時，王先生決定參團。隨后旅行社拿出合同請王先生簽字，王先生沒有仔細閱讀合同就簽了字。到達拉薩后，王先生發(fā)現(xiàn)其入住的并不是三星級飯店，而是普通的經(jīng)濟型飯店。王先生遂電話至旅行社核實，旅行社回復稱，合同上寫明該團住宿標準為經(jīng)濟型飯店，旅行社沒有違反合同約定。試分析該案例中涉及的法律問題。

2.2011年3月7日，西安某旅行社在楊凌示范區(qū)工商局注冊，工商執(zhí)照登記名稱為“西安某旅行社楊凌高新區(qū)營業(yè)部”，未向楊凌示范區(qū)旅游局備案經(jīng)營旅游業(yè)務。2011年6月22日，西安某旅行社“楊凌營業(yè)部”更名為西安某旅行社“楊凌分社”。期間，楊凌示范區(qū)旅游局多次要求該分社提供備案資料，但該分社一直未予備案。試分析該案例中涉及的法律問題。

3.8月9日，泰國都市航空公司由普吉飛香港的E8256航班因機況原因被泰國航空管理當局禁止起飛，造成9日、10日、11日準備赴香港的近300名中國旅游者滯留普吉島。經(jīng)中國駐泰國領事人員協(xié)調(diào)，泰國都市航空公司向滯留旅游者提供了飲水、餐食及住宿。到12日，已有部分旅游者自行購票回國。13日，普吉府旅游體育局協(xié)調(diào)安排滯留旅游者226人分兩批赴曼谷，目前兩批旅游者已在曼谷入住，將安排分批回國，費用由都市航空公司承擔。經(jīng)了解，泰國都市航空公司是一家小型航空公司，主要經(jīng)營廉價航空業(yè)務，抗風險能力較弱。試分析該案例中涉及的法律問題。

4.某旅游團按計劃乘XX航班于8月8日14：20飛抵S市。地陪小王提前30分鐘到機場迎接。航班準時到達，小王卻未接到客人。小王應如何處理這一事故？ 5.地陪小夏接待一個45人的旅游團，按計劃該團將乘16：45的火車赴S市。午飯后旅游者出完行李，小夏在14：30將全團帶到市中心廣場并宣布：“請大家在廣場自由活動或購物1小時。”于是旅游者紛紛走散。1小時后只有38人返回，待最后幾位客人返回時，已是16：10，旅游車匆匆駛至車站，火車早已離站。請分析事故原因及應對措施。

第四篇：2018年全國職業(yè)院校技能大賽高職組

2018年全國職業(yè)院校技能大賽高職組 “互聯(lián)網(wǎng)+國際貿(mào)易綜合技能”賽項

外貿(mào)跟單能力模塊賽題（9）

系統(tǒng)給定一筆已簽訂完成的出口業(yè)務合同和一筆已簽訂完成的進口業(yè)務合同，選手需完成這兩筆業(yè)務的單證制作及業(yè)務履約的全部流程。

業(yè)務背景資料：

貿(mào)易國家：美國、德國 貿(mào)易術語：FOB 支付方式：D/A 運輸方式：海運

一、出口業(yè)務部分

1.繕制出口業(yè)務中的各種外貿(mào)單證，具體如下：

（1）商業(yè)發(fā)票（2）裝箱單（3）國際海運委托書

（4）出境貨物報檢單（根據(jù)商品監(jiān)管條件以及合同所選商檢證書判斷是否需要填寫）（5）一般原產(chǎn)地證/普惠制產(chǎn)地證（6）出口貨物報關單（7）托收委托書（8）匯票 2.完成出口業(yè)務流程，具體如下：

（1）訂艙（2）購貨

（3）出口報檢（根據(jù)商品監(jiān)管條件以及合同所選商檢證書判斷是否需要辦理）（4）申請產(chǎn)地證（5）送貨（6）出口報關（7）取回提單（8）通知裝運（9）交單

（10）國際收支網(wǎng)上申報

（11）申請出口退稅（根據(jù)商品退稅率，判斷是否需要辦理）

二、進口業(yè)務部分

1.繕制進口業(yè)務中的各種外貿(mào)單證，具體如下：

（1）投保單

（2）對外付款/承兌通知書（3）境內(nèi)匯款申請書

（4）入境貨物報檢單（根據(jù)商品監(jiān)管條件判斷是否需要填寫）（5）進口貨物報關單

2.完成進口業(yè)務流程，具體如下：

（1）指定外運公司（2）辦理保險（3）承兌（4）取回單據(jù)（5）支付運費（6）取提貨單

（7）進口報檢（根據(jù)商品監(jiān)管條件判斷是否需要辦理）（8）進口報關（9）繳稅（10）提貨（11）匯票到期付款（12）外匯監(jiān)測系統(tǒng)網(wǎng)上申報

三、外貿(mào)單證模板

1.出口單證模板

（1）商業(yè)發(fā)票

（2）裝箱單

（3）國際海運委托書

（4）出境貨物報檢單

（5）一般原產(chǎn)地證/普惠制產(chǎn)地證

（6）出口貨物報關單

（7）托收委托書

（8）匯票

2.進口單證模板

（1）投保單

（2）對外付款/承兌通知書

（3）境內(nèi)匯款申請書（4）入境貨物報檢單

（5）進口貨物報關單

第五篇：2012年安徽省職業(yè)院校技能大賽高職組方案

皖教秘高〔2012〕12號

各高職院校：

為貫徹落實教育規(guī)劃綱要，深入推進高教強省建設和職業(yè)教育大省建設，進一步深化全省職業(yè)院校教育教學改革，切實加強技能人才的培養(yǎng),提升高職院校學生職業(yè)技能，根據(jù)《關于建立全省職業(yè)院校技能大賽制度的意見》（教職成〔2009〕9號），省教育廳、省經(jīng)濟和信息化委員會、省財政廳、省人力資源和社會保障廳決定共同舉辦2012年安徽省職業(yè)院校技能大賽（以下簡稱“大賽”）。現(xiàn)將《2012年安徽省職業(yè)院校技能大賽（高職組）方案》印發(fā)給你們，并就有關事項通知如下：

一、為加強對技能大賽的領導，全面提升技能大賽質量，大賽組委會將邀請有關專業(yè)教育教學和行業(yè)領域的專家組成專業(yè)委員會進行點評，并組織有關高職院校現(xiàn)場觀摩。請各地各校認真組織好參賽工作。

二、高職院校經(jīng)校內(nèi)選拔后以校為代表隊直接參加省大賽。

三、各地各校要以技能大賽為契機，加強學校實訓基地建設，不斷深化教學改革，特別要注重加強學生專業(yè)技能訓練。技能訓練和比賽過程中要加強紀律和安全教育，要求師生規(guī)范操作，確保安全，保證本次大賽順利進行。大賽期間，學校要為選手和指導老師購買意外傷害保險和醫(yī)療保險。

四、大賽通知、相關附件、比賽規(guī)程、大賽動態(tài)將在安徽高教網(wǎng)（http://）“技能大賽”專題欄目及時發(fā)布。各有關高職院校應充分利用網(wǎng)絡信息平臺，加強交流，跟蹤比賽動態(tài)，提高參賽組織工作的效率和管理水平。

五、各地各校在參賽中如有問題，請及時與省教育廳高教處聯(lián)系。聯(lián)系人：朱永國、孫玉，電話：0551-2831868。

2012年安徽省職業(yè)院校技能大賽高職組方案

一、大賽宗旨

舉辦省級職業(yè)院校技能大賽，是為了適應產(chǎn)業(yè)結構調(diào)整對高端技能型人才的需要，培養(yǎng)學生技術創(chuàng)新意識

及能力，充分展示安徽高等職業(yè)教育改革發(fā)展的豐碩成果，努力營造全社會關心、支持職業(yè)教育發(fā)展的良好氛圍，進一步促進高職院校與行業(yè)企業(yè)的產(chǎn)教結合，推動高職院校校企合作、工學結合人才培養(yǎng)模式改革，更好地為安徽經(jīng)濟建設和社會發(fā)展服務。

省級職業(yè)院校技能大賽重在參與交流，同臺競技，共同提高。通過大賽活動，展現(xiàn)職業(yè)院校學生良好的精神風貌和嫻熟的職業(yè)技能。

二、主辦和承辦單位

大賽由省教育廳、省經(jīng)濟和信息化委員會、省財政廳、省人力資源和社會保障廳等四部門聯(lián)合主辦；高職組大賽項目由安徽職業(yè)技術學院、安徽工商職業(yè)學院等14所高職院校承辦。

三、組織領導

具體見《關于印發(fā)2012年安徽省職業(yè)院校技能大賽方案的通知》。

四、大賽時間

2012年4月7日-8日。

五、參賽對象

在籍的高職院校學生。

六、大賽項目

（一）高職項目

設測繪勘探、資源環(huán)境、電子信息、信息技術、工業(yè)控制、交通運輸、物流、農(nóng)林、食品、醫(yī)藥衛(wèi)生、現(xiàn)代制造、石化、財會、國際貿(mào)易、新能源、外語、現(xiàn)代服務等17個專業(yè)類別的44個項目。省賽設置的項目全部為國賽項目。

各賽項組織單位可根據(jù)預報名情況自行設定各校報名限額，以確保賽事正常進行。賽項不足三個代表隊報名的，取消該項目。

1.測繪勘探類技能比賽

比賽項目3個：二等水準測量、測繪計算器編程、數(shù)字測圖

2.資源環(huán)境類技能比賽

比賽項目3個：水環(huán)境檢測與治理技術、綜采電氣維修、瓦斯檢查

比賽項目3個：電子產(chǎn)品設計及制作、芯片級維修與信息服務、物聯(lián)網(wǎng)技術應用

4.信息技術類技能比賽

比賽項目2個：計算機網(wǎng)絡應用、信息安全管理與評估

5.工業(yè)控制類技能比賽

比賽項目3個：自動化生產(chǎn)線安裝與調(diào)試、智能樓宇安防布線與調(diào)試、智能電梯裝調(diào)與維護

6.交通運輸類技能比賽

比賽項目2個：汽車檢測與維修、汽車營銷

7.物流類技能比賽

比賽項目1個：現(xiàn)代物流儲存與配送作業(yè)優(yōu)化設計和實施

8.農(nóng)林類技能比賽

比賽項目6個：農(nóng)產(chǎn)品質量安全檢測、植物組織培養(yǎng)、園林景觀設計、新城疫抗體測定、農(nóng)機維修、手工制茶

9.食品類技能比賽

比賽項目4個：熱菜、面點、冷拼、宴席設計

10.醫(yī)藥衛(wèi)生類技能比賽

比賽項目2個:護理技能、中藥傳統(tǒng)技能

11.現(xiàn)代制造類技能比賽

比賽項目3個：產(chǎn)品創(chuàng)新設計與快速成型、數(shù)控機床調(diào)試與維修、機器人技術應用

12.石化類技能比賽

比賽項目6個：總控、化學檢驗、儀表維修、檢修鉗工、橡膠作業(yè)、有機合成13.財會類技能比賽

比賽項目1個：會計技能

14.國際貿(mào)易類技能比賽

比賽項目1個：報關

比賽項目1個：風光互補發(fā)電系統(tǒng)安裝調(diào)試

16.外語類技能比賽

比賽項目1個：英語口語

17.現(xiàn)代服務類技能比賽

比賽項目2個：服裝設計、中餐主體宴會設計

（二）承辦項目院校

根據(jù)我省高職院校的專業(yè)優(yōu)勢、實訓條件和前幾年參加全國技能大賽獲獎情況，經(jīng)研究，決定由以下學校承辦相關項目的競賽：

1．蕪湖職業(yè)技術學院承辦“芯片級維修與信息服務”、“農(nóng)產(chǎn)品質量安全檢測”、“植物組織培養(yǎng)”、“園林景觀設計”、“新城疫抗體測定”、“數(shù)控機床調(diào)試與維修”、“物聯(lián)網(wǎng)技術應用”等7個項目；

2.安徽職業(yè)技術學院承辦“智能樓宇安防布線與調(diào)試”、“自動化生產(chǎn)線安裝與調(diào)試”、“機器人技術應用”、“服裝設計”、“總控”、“化學檢驗”、“儀表維修”、“檢修鉗工”、“橡膠作業(yè)”、“有機合成”等10個項目；3.安徽水利水電職業(yè)技術學院承辦“二等水準測量”、“測繪計算器編程”、“數(shù)字測圖”、“水環(huán)境監(jiān)測與治理技術”等4個項目；

4.安徽商貿(mào)職業(yè)技術學院承辦“報關”、“現(xiàn)代物流儲存與配送作業(yè)優(yōu)化設計和實施”、“信息安全管理與評估”等3個項目；

5.安徽機電職業(yè)技術學院承辦“智能電梯裝調(diào)與維護”、“電子產(chǎn)品設計及制作”、“產(chǎn)品創(chuàng)新設計與快速成型”等3個項目；

6.安徽工商職業(yè)學院承辦“熱菜”、“面點”、“冷拼”、“宴席設計”、“英語口語”、“會計技能”、“中餐主體宴會設計”等7個項目;

7.安徽電氣工程職業(yè)技術學院承辦“風光互補發(fā)電系統(tǒng)安裝調(diào)試”項目；

8.安徽郵電職業(yè)技術學院承辦“計算機網(wǎng)絡應用”項目；

9.安徽醫(yī)學高等專科學校承辦“護理技能”項目；

10.安徽中醫(yī)藥高等專科學校承辦“中藥傳統(tǒng)技能”項目；

11.池州職業(yè)技術學院承辦“手工制茶”項目；

12.宿州職業(yè)技術學院承辦“農(nóng)機維修”項目；

13.安徽汽車職業(yè)技術學院承辦“汽車營銷”、“汽車檢測與維修”等2個項目。

14.安徽礦業(yè)職業(yè)技術學院承辦“綜采電氣維修”、“ 瓦斯檢查”等2個項目。

七、大賽報名

本次大賽分為預報名和正式報名。預報名請登錄安徽高教網(wǎng)下載預報名表（附件1），填寫后在3月8日前將電子版報送ahgzjy@ahedu.gov.cn。正式報名時間為3月22日—25日，各校請登陸安徽高教網(wǎng)高職技能大賽專欄填報。網(wǎng)報期間，允許更改報名信息；超過截止日期，不允許更改。參賽選手參賽時需攜帶學生證、身份證和選手報名表（附件2）交由賽項組織單位查驗。

各院校應指定1名負責人任賽項領隊，全權負責參賽事務的組織、協(xié)調(diào)和領導工作。

八、大賽競賽規(guī)程

各承辦高校編寫大賽規(guī)程等具體信息要密切關注全國職業(yè)院校技能大賽官方網(wǎng)站，盡可能將全國職業(yè)院校技能大賽各賽項有關信息納入省賽中。

九、有關費用

大賽不收取參賽費用與報名費用。大賽期間食宿統(tǒng)一安排，費用自理。

十、獎勵辦法

（一）參賽選手

每個競賽項目設一、二、三等獎和優(yōu)秀獎。前三個獎項數(shù)量分別按本項目參賽選手人數(shù)的10%、20%、30%確定，其余為優(yōu)秀獎。對于成績優(yōu)異者，省教育廳將結合全國大賽要求組織集訓，再遴選出參加全國大賽的選手。

(二)指導教師

輔導學生獲省級以上大賽等級獎的指導教師，頒發(fā)證書，教育和人社部門在職稱評定、骨干教師培養(yǎng)、專業(yè)帶頭人遴選和名師評選等方面，同等條件下優(yōu)先。

（三）省級大賽按各代表隊獲等級獎的數(shù)量統(tǒng)計總分，項目一、二、三等獎分別計5、3、1分，總分前6名的頒發(fā)獎牌。承辦院校和代表隊按一定比例設優(yōu)秀組織獎。

附件：

1.2012年安徽省職業(yè)院校技能大賽預報名表（高職組）

2.2012年安徽省職業(yè)院校技能大賽選手報名表（高職組）