第一篇：商務(wù)開(kāi)場(chǎng)白對(duì)話（共）

Dialogue 1:

A: So, thank you for coming, everyone.It's really a pleasure to see you all here.First of all, may i suggest you take a look at the agenda i sent you? Would you like to make any comment on that? B: Yes, i wonder if we can begin with shipment question first.We really need to come to an agreement on that before anything else.A: That's true, but it's also a very difficult issue.That's the reason why i put it last.I thought it might be a good idea for us to start with the points we have in common.We'll move on to the shipment issue after that.B: All right.That sounds reasonable.A: Well, before we go any future, I would like to say strongly how i feel that it's in both our interest to reach an agreement today.The market is becoming even more competitive and our combied strength will give us some big advantages, not least in terms of the dealer network.Now, i think Richard would like to say a few words about that.點(diǎn)睛注釋：

1.make comments on sth 對(duì)某事進(jìn)行評(píng)論

Example: Would you make comments on our women's garments in current design?您對(duì)我們流行女裝款式有何評(píng)論

Oh look very nice!哦，看起來(lái)很漂亮 2.have sth.in common: 有共同點(diǎn)

Example: The two firms have very little common in selling strategies.這兩家公司在銷售策略上沒(méi)有什么共同點(diǎn)。3.in the interest of: 符合......的利益

Example: The stable and healthy business relations are in the interest of our sides.穩(wěn)定健康的貿(mào)易關(guān)系符合雙方的利益。Dialogue 2

A: Hello, Mr Wang, nice to see you again.How are you? B: Fine, thank you ,and you? A: I'm fine, we just moved in our new house.Everything is in a great mess.It's a nightmare.But i'll appreciate not having to spend so much time commuting to my work every day.B: Yes, it took me nearly one hour to get here today.Bus service in this area is not so good.A: Well, will you like a cup of coffee? B: Thank you, that would be nice.A: Milk or sugar? B: Black will do, thank you.A: So, how's business in your section? B: Not too bad.We have a lot of work to do as far as our contract George is concerned this time.A: Then i think you can say a few words about that first.點(diǎn)睛注釋

1.in a mess: 亂成一團(tuán)

Example: Since 9 O' clock , Mr.Gill has been sorting out the shipping documents which are in a mess in the files.從九點(diǎn)以來(lái),吉爾小姐一直在整理文件夾里亂成一團(tuán)的海運(yùn)單據(jù).2.commute: 乘通勤車上班

Example: I commute to work from Shenyang to Fushun on weekdays.周一到周五我從沈陽(yáng)到撫順乘通勤車上班.bus commuter 乘通勤汽車上班的人 train commuter 乘通勤火車上班的人 3.as far as sb./sth.be concerned: 就什么而言;至于

Example: As far as i am concerned, i agree with Jack on this point.就我而言, 我同意杰克的觀點(diǎn).As far as color is concerned, Tom prefers black.就顏色而言, 湯姆更喜歡黑色.Dialogue 3

A: Will you have a cup of coffee, Mr.Wang? B: No.Don't bother, please.A: Of course, i don't know Smith at all, but you've got to be on your guard against George.I told you about our negotiating with him in New York three years ago, didn't I? B: I am sure you did.Can we focus on the final packing today, Mr.Brown? We mustn't get stuck in the price.They are going to knock us down.We have got some room to maneuver.A: That's right, George is the head of Marketing Department.B: What we must keep in mind is that we can make a concession if they push us on staff cut.A: Oh we don't need to worry about that, Mr.Wang.We will just play it by ear.點(diǎn)睛注釋

1.be on one's guard against sb./sth.小心，防范

Example: We must be on our guard against pickpockets on a bus.在公交車上我們要小心扒手。

2.focus on sth.集中精力于......之上

Example: We should focus our attention on the demands at the overseas market.我們應(yīng)該集中注意一下海外市場(chǎng)的需求 3.knock sb.down 打倒，使屈服

Example: They are attempting to knock us down in terms of price.他們?cè)噲D讓我們?cè)趦r(jià)格方面讓步。

4.keep/bear sth.in mind 記住，牢記（英國(guó)都用remember)Example: Please keep in mind that you'll arrive punctually for the meeting tomorrow.請(qǐng)記住明天開(kāi)會(huì)要準(zhǔn)時(shí)。

Bear in mind that you can always rely on me.要記住你永遠(yuǎn)可以依靠我。

一輪會(huì)談 one round of talks 決議 resolution

諒解備忘錄 memorandum of understanding 現(xiàn)在開(kāi)會(huì) I declare the meeting open.請(qǐng)…發(fā)言 I invite the representative of …to take the floor.下面我給各位簡(jiǎn)要介紹一下北京的經(jīng)濟(jì)情況 Nnow I would like to give you a brief overview of Beijing’s economy.我的介紹完了，謝謝。That’s all for my presentation.thank you.我先說(shuō)這么多。So much for my remarks for now.我要說(shuō)的就是這些。That’s all for what I want to say.5 您看是先談原則問(wèn)題呢，還是先談具體問(wèn)題？ I wonder if you would like to start with matters of principle or specific issues?

讓我先談一個(gè)問(wèn)題。If you agree,(With your permission)let me start with one issue 在談那個(gè)問(wèn)題之前我想對(duì)您剛才講的話談點(diǎn)看法。Before we trun to that issue, I wish to make a few comments/remarks on your presentation.您對(duì)此事怎么看呢？ I wish to benefit from your views on this matter./ What is your view on this matter?/ How do you see this matter? 我提議休會(huì)十分鐘。I propose a ten-minute break.我想接著剛才的問(wèn)題講下去。I will pick up where we left off just now.對(duì)不起，我插一句。Sorry for the interruption but 當(dāng)然可以。By all means 怎么都行。Whatever you say.我沒(méi)有異議。I have no objection

我方對(duì)這個(gè)問(wèn)題有異議。We take exception to this question.我們高興地看到 We note with pleasure that

這個(gè)日期貴方覺(jué)得合適嗎？ I wonder if this date wuld be suitable for you? 不知你們上午談的怎樣？ I wonder how the meeting went this morning?

我方很希望貴方能盡早給予肯定的答復(fù)。We would greatlyl appreciate it if you could give us your favourable and prompt commitment as soonas possible.請(qǐng)你們務(wù)必在8月1日前提出意向書(shū)。You are kindly requested to submit the letter of intent on the date no later than 1st August.6 糾纏這個(gè)問(wèn)題 entangle this issue 提倡節(jié)約 advocate/uphold thriftiness

為了國(guó)家的繁榮 for the sake of national property

經(jīng)受了時(shí)間考驗(yàn)的友誼給我留下了很深的印象。The time-tested friendship leave me a deep impression.密切注視 Keep close watch on

促進(jìn)密切合作 spur/promote intensive cooperation 久仰 I’ve heard so much about you.好久不見(jiàn)了 Long time no see.辛苦了 You’ve had a long day.You’ve had a long flight.尊敬的朋友們 distinguished/Honorable/Respected friends 閣下(多用于稱呼大使)Your Excellency

我代表北京市政府歡迎各位朋友訪問(wèn)北京.On behalf of the Beijing Municipal government, I wish to extend our warm welcome to the friends who have come to visit Beijing.對(duì)您的大力協(xié)助，我謹(jǐn)代表北京市政府表示衷心的感謝。On behalf of the Beijing Municipal government, I wish to express our heartfelt thanks to you for your gracious assistance.在北京過(guò)得怎么樣？ How are you making out in Beijing?

我一定向他轉(zhuǎn)達(dá)您的問(wèn)候和邀請(qǐng).I’ll surely remember you and your invitation to him.歡迎美商來(lái)北京投資.American businessmen are welcome to make investment in

Beijing.歡迎多提寶貴意見(jiàn).Your valuable advice is most welcome.不虛此行 It’s a rewarding trip.您的日程很緊,我們的會(huì)見(jiàn)是否就到此為止.As you have a tight schedule, I will not take up more of your time.請(qǐng)代我問(wèn)候...先生 please remember me to Mr.感謝光臨 Thank you so much for coming.歡迎再來(lái) Hope you’ll come again.歡迎以后多來(lái)北京 Hope you’ll visit Beijing more often.請(qǐng)留步,不用送了.I will see myself out, please.多保重 Take care.祝您一路平安.Have a nice trip.愿為您效勞。At your service.為…舉行宴會(huì)/宴請(qǐng) host a dinner/banquet/luncheon in honor of … 歡迎宴會(huì) welcome dinner 便宴 informal dinner

接見(jiàn)客戶用得上的58句商務(wù)英語(yǔ)口語(yǔ)

1.Excuse me.Are you Susan Davis from Western Electronics? 對(duì)不起，你是來(lái)自西方電子公司的蘇姍·戴衛(wèi)斯嗎？

2.Yes, I am.And you must be Mr.Takeshita.是的，我就是，你一定是竹下先生吧。

3.Pardon me.Are you Ralph Meyers from National Fixtures? 對(duì)不起，請(qǐng)問(wèn)你是從國(guó)家裝置公司來(lái)的雷夫·梅耶史先生嗎？

4.I“m Dennis.I am here to meet you today.我是丹尼斯，今天我到這里來(lái)接你。

5.I”m Donald.We met the last time you visited Taiwan.我是唐納德，上次你來(lái)臺(tái)灣時(shí)我們見(jiàn)過(guò)面。

6.I“m Edwin.I”ll show you to your hotel.我是愛(ài)德溫，我?guī)闳ヂ灭^。

7.How was your flight? Was it comfortable? 你坐的班機(jī)怎么樣？還舒服嗎？

8.It was quite good.But it was awfully long.班機(jī)很好，就是時(shí)間太長(zhǎng)了。

9.Did you have a good flight? 你旅途愉快嗎？

10.Not really, I“m afraid.We were delayed taking off, and we encountered a lot of bad weather.不太好，我們起飛延誤了，還遭遇了惡劣的氣候。

11.How was your flight? 你的航班怎樣？

12.Did you get any sleep on the plane? 你在飛機(jī)上睡覺(jué)了嗎？

13.Mr.Wagner, do you have a hotel reservation? 華格納先生，你預(yù)訂過(guò)旅館嗎？

14.No, I don”t.Will it be a problem? 不，我沒(méi)有，會(huì)有困難嗎？

15.I don“t think so.I know several convenient hotels.Let me make some calls.我認(rèn)為沒(méi)有，我知道有幾家便利旅館，讓我打幾個(gè)電話。

16.I”ve made a reservation at the hotel you used last time.9 我已預(yù)訂了你上次住過(guò)的旅館。

17.We“ve booked a Western-style room for you.我們已為你訂了一間西式的房間。

18.Let”s go to the station to get a train into town.我們到火車站去乘車進(jìn)城。

19.Does it take long to get into Taibei from here? 從此地去臺(tái)北要很久嗎？ 20.It“s about an hour.大概要一個(gè)小時(shí)。

21.We”ll get a taxi from the station.我們到火車站乘出租車。

22.There“s a shuttle bus we can use.我們可搭乘機(jī)場(chǎng)班車。

23.I”ve brought my car, so I can drive you to your hotel.我開(kāi)車來(lái)的，所以我開(kāi)車送你到旅館。

24.You must be hungry.Shall we get something to eat? 你一定餓了，我們吃點(diǎn)東西好嗎？

25.That sounds good.Let“s get something at the hotel restaurant.I feel a little tired.那太棒了，我們就到旅館餐廳吃點(diǎn)東西，我有點(diǎn)累了。

26.Would you like to have some dinner? 你想吃飯嗎？

27.What would you like to eat? 你想吃什么呢？

28.Can I take you out to dinner? It”ll be my treat.我?guī)愠鋈コ燥埡脝幔窟@次我請(qǐng)客。

29.If you“re hungry, we can eat dinner now.如果你餓了，我們現(xiàn)在就去吃飯。

30.Have you had breakfast yet?

你吃過(guò)早餐了嗎？

31.Yes.It was delicious.是的，味道很好。

32Good.Let”s go to the office.好的，我們?nèi)マk公室吧。

33.How is your room? 你的房間怎樣？

34.Did you sleep well last night? 你昨晚睡得好嗎？

35.Why don“t we go to the office now? 為何我們現(xiàn)在不去辦公室呢？

36.We”ll start with an orientation video.It runs about 15 minutes.我們將從一個(gè)電視簡(jiǎn)報(bào)開(kāi)始，大概放15分鐘。

37.The tour will take about an hour and a half.We ought to be back here by 3:00.參觀大概要一個(gè)半小時(shí)，3點(diǎn)鐘以前回到這里。

38.Our new product line has been very successful.We“ve expanded the factory twice this year already.我們新的生產(chǎn)線非常成功，我們今年已把工廠擴(kuò)展了兩倍。

39.I”d like to introduce you to our company.Is there anything in particular you“d like to know?

我將向你介紹我們的公司，你有什么特別想知道的嗎？

40.We have some reports to show you for background information.我們還有一些報(bào)告向你介紹背景資料。

41.Is your factory any different from other plastics factories? 你們工廠和其他塑膠工廠有何差別呢？

42.Yes, our production speed is almost twice the industry-wide average.11 是的，我們的生產(chǎn)速度是其他工廠兩倍。

43.I”d like to explain what makes this factory special.我要向你說(shuō)明本工廠的特性。

44.This is the most fully-automated factory we have.這是我們的全自動(dòng)化工廠。

45.It“s the most up-to-date in the industry.這是同業(yè)中最新型的。

46.We”ve increased our efficiency by 20% through automation.通過(guò)自動(dòng)化我們的效率增加了20%。

47.Could you tell me the cost of production per unit? 請(qǐng)你告訴我每件成品的生產(chǎn)成本好嗎？

48.I“m afraid I don”t know.Let me ask the supervisor in this section.恐怕我不知道，讓我來(lái)詢問(wèn)一下該組的負(fù)責(zé)人。

49.I“m not really sure about that.Mr.Jiang should know the answer to that.關(guān)于那事我不敢確定，蔣先生應(yīng)該知道答案。

50.Let me direct that question to the manager.讓我直接問(wèn)經(jīng)理好了。

51.I”m not familiar with that part.Let me call someone who is more knowledgeable.那部分我不熟悉，讓我找專業(yè)人士來(lái)說(shuō)明。

52.Yes, I“d like to know your daily production.是的，我想知道你們的日生產(chǎn)額。

53.Is there anything you”d like to know? 你想知道什么？

54.Is there anything I can explain fully? 有什么事情要我詳細(xì)說(shuō)明的嗎？

55.What did you think of our factories? 你認(rèn)為我們的工廠怎樣？

56.I was impressed very much.12 我有深刻的印象。

57.thank you very much for giving us your valuable time.我們占用了你寶貴的時(shí)間，非常感謝。

58.We have a small gift for you to take with you when you leave the factory.你離開(kāi)工廠時(shí)，我們有件小禮物要送給你。

別客戶的 英語(yǔ) 情景對(duì)話

一、A-送行人員 B-客戶 C-送行人員

A: Now, it's 8:30.We arrived just on time.B: Ok.I think I have to buy the departure tax.A: Let me do it for you.B: Thank you very much.Mr.Liu, I have to say goodbye now.But before that, I’d like to say it has been a very pleasant and productive trip for me.Your company has left me a very good impression, and I am deeply moved by your hospitality.I think our cooperation will be a very successful one.C: Thank you very much, Mr.Washington.You are playing a very important part in the cooperation.We hope we can hear from you soon.A: Here is the receipt of the airport fee.B: Miss.Li, my dear friend.Thank you very much for all your help.You are really very helpful and thoughtful.I believe Mr.Liu is very lucky to have your assistance.A: Thank you.It’s very kind of you to say so.I’m really happy for having worked with you for a few days.I really hope to see you again some day and we are looking forward to hearing from you.B: Thank you again.Bye-bye.C: We wish you a safe and pleasant journey home.A: Have a nice journey.B: Thank you.Bye-bye.送別客戶的英語(yǔ)情景對(duì)話

二、A-客戶 B-送行人員

A: Ok, Mr.Wang.Thank you very much for coming to the airport to see us off.Your great country and your hospitality have left a very deep impression on all of us and your working attitude and your way of doing business have changed my opinions of Chinese people.B: Really? I’m glad to hear that.A: That’s true.And this trip has been a very productive one for us.B: Thank you again for your visit.We are looking forward to your reply.A: Believe me, Mr.Wang.I will try my best to promote this transaction.B: We are happy that we have established business relations.I really hope that we’ll have more business to do and more opportunities to meet each other.A: It’s very kind of you to say so.B: You are very nice and helpful.Hope to see you again.A: I think we will have opportunities to meet each other in the future.B: Ok.I think it’s time for you to check in.If you run into any difficulty, we’ll be here to assist you immediately.A: Fine.Thank you very much.Bye-bye.B: Goodbye.送別客戶的英語(yǔ)情景對(duì)話

三、A-客戶 B-送行人員

A: It’s very kind of you to see me off.B: It’s my pleasure.Why don’t you check in? I’ll see to the heavy luggage.A: All right, thank you.B: Is everything okay?

A: Yes.Thanks a lot.B: Have a pleasant journey home.A-客戶 B, C-送行人員

A: It was very nice of you both to take me the airport.B: Oh, it’s our pleasure.You’ll keep in touch with us at the office, won’t you?

A: Of course.And please let me know if I can be of any help while I’m in Beijing.B: It’s a deal.A: By the way, if you have time, why don’t you come to Beijing while we’re there?

B: Oh, what a good idea!Wouldn't the trip to Beijing be wonderful?

C: Well, the trip sounds wonderful but to be honest, the exchange rate is too high.A: You have a point there, but please, give it some thought.We’d be more than happy to have you stay with us in Beijing.C: Well, that’s very nice of you.B: It sounds like they’re boarding now.Have a good trip, okay?

A: We’ll see you in six months.B: Or maybe sooner!

A: Goodbye!

B: Goodbye!

第二篇：英語(yǔ)商務(wù)對(duì)話

A: Stone Corp.Hi, Mary speaking.隱四通公司, 您好，我是Mary。

B: Hello, I’d like to speak to Mr.Hunter, please.你好，我想找Hunter先生。

A: May I ask who is calling, please? 請(qǐng)問(wèn)您是哪位？

B: My name is Herbert Wood of IBM Computer Company.我是IBM電腦公司的Herbert Wood.A: Thank you, Mr.Wood.One moment, please…(into PBX)Mr.Hunter, Mr.Wood of IBM Computer Company is on the line.謝謝，Wood先生，請(qǐng)稍等。（打內(nèi)線電話）Hunter先生，IBM電腦公司的Wood先生找您。

C: Can you find out what he wants? 你可以問(wèn)他有什么事嗎？

A: Yes, Mr.Hunter.(to caller)Im sorry to have kept you waiting, Mr.Wood.Mr.Hunter is rather busy right now and would like to know what you wish to speak to him about.好的，Hunter先生。（對(duì)來(lái)電者說(shuō)）對(duì)不起Wood先生，讓您久等了。Hunter先生現(xiàn)在非常忙，他想知道你有什么事對(duì)他說(shuō)。

B: Yes, I want to buy some computer software and talk about developing some other software.I don’t know whether he is interested in that or not? 是的，我想買(mǎi)一些計(jì)算機(jī)軟件，另外再談一談開(kāi)發(fā)一些其它的軟件。我不知道他是否有興趣。

A: I see.Thank you very much, Mr.Wood.Would you wait a moment, please?(to PBX)Mr Hunter, Mr.Wood wants to buy some computer software.我明白了，非常感謝，Wood先生。請(qǐng)你等一下好嗎？（打內(nèi)線電話）Hunter先生，Wood先生想買(mǎi)一些計(jì)算機(jī)軟件。

C: I see.Put him on line two.好的，請(qǐng)轉(zhuǎn)到2號(hào)線。

A: Yes, Mr.Hunter.(To caller)Mr.Wood, I’m very sorry to have kept you waiting.I’ll put you through to Mr.Hunter.好的，Hunter先生。（對(duì)來(lái)電者）Wood先生，不好意思讓你久等了，我把你的電話接給Hunter先生。

A: Good afternoon, Sales Department.May I help you? 下午好，銷售部，我能幫你什么忙嗎？B: Could I speak to Mr.Bush, please? 可以和Bush先生說(shuō)話嗎？

A: I’ll see if he is available.Who shall I say is calling, please? 我要看一看他是否在。請(qǐng)問(wèn)我得告訴他誰(shuí)打來(lái)的？

B: John Smith.A: Hold the line, please.Mr.Bush is in a meeting with the Managing Director at the moment, I’m afraid.Can I help you?

請(qǐng)別掛機(jī)，Bush先生正在和總經(jīng)理開(kāi)會(huì)，我可以幫你忙嗎？

B: Well, I want to discuss with him the new contract we signed last week.好的，我想跟他討論一下我們上星期簽訂的合同。

A: I don’t think the meeting will go on much longer.Shall I ask him to call you when he is free? 我想會(huì)議不會(huì)開(kāi)得太久，我讓他有空給你打電話，好嗎？

B: Yes, that would be easiest.是的，那樣最好了。

A: Could I have your name again, please? 請(qǐng)?jiān)僖淮胃嬖V我你的姓名，好嗎？

B: Yes.It’s John Smith.好的，我叫John Smith。

A: And the number? 電話號(hào)碼呢？

B: 021-64358796

A: OK.You’ll be hearing from Mr.Bush later in the morning then, Mr.Smith.好的，Smith先生，早上晚些時(shí)候，你會(huì)收到Bush先生的電話。

B: Thank you for your help.Good-bye.謝謝你的幫助，再見(jiàn)。

A: You are welcome.Good-bye.別客氣，再見(jiàn)。

A: Madison Industries.This is Cathy Winer speaking.Can I help you? Madison工業(yè)，我是Cathy Winer, 我能幫您嗎？

B: Good afternoon.Could you connect this call with Mr.Black, please? 下午好，麻煩你接到Black先生，好嗎？

A: May I know who’s calling? 請(qǐng)問(wèn)您是哪位？

B: This is Mary Fox of A.B.C.Computer Co…I’m calling on behalf of Mr.Tom Backer, the general manager of our company.這里是A.B.C電腦公司的Mary Fox.我是替我們公司總經(jīng)理Tom Backer先生打電話。

A: I am sorry, Ms.Fox.Mr.Black is now in a meeting.May I have your number and ask him to call back later?

對(duì)不起，F(xiàn)ox小姐。Black先生正在開(kāi)會(huì)，請(qǐng)告訴我你的電話號(hào)碼，我會(huì)讓他給你打電話的，好嗎？

B: I’m afraid Mr.Baker would like to speak to Mr.Black right now.He has got an urgent matter to discuss with Mr.Black without delay.我想Baker先生想現(xiàn)在和Black先生說(shuō)話，他有緊急事情與Black先生商量，不能拖延。A: OK.Then, would you please hold the line?(one minute later)好的，請(qǐng)你別掛機(jī)。（一分鐘后）Ms.Fox, the line is through.Mr.Black is ready to answer the call.Go ahead.Fox小姐，電話接通了，Black先生可以和你通話了，請(qǐng)吧。

B: Thank you for your kind assistance, Ms.Winer 非常感謝你的善意幫助，Winer小姐。A: You are welcome.別客氣。

A: Good morning.NTT Co… 早上好，NTT公司。

B: Hello.May I speak to Mr.Ira Black, head of the Export Section, please? 你好，可以和出口部負(fù)責(zé)人Ira Black先生通話嗎？

A: I’m sorry.Mr.Black has just gone out.May I ask who’s calling? 對(duì)不起，Black先生剛出去。可以問(wèn)一下您是哪位嗎？

B: This is John Carter from Ace Consultant.Would you please tell me when I could get a hold of him?

我是Ace咨詢公司的John Carter.請(qǐng)你告訴我什么時(shí)候能找到他。

A: I really have no idea when Mr.Black could be available in the office.Could you call back later or would you mind leaving a message? 我真的一點(diǎn)都不知道Black先生什么時(shí)候會(huì)在辦公室。您可以過(guò)一會(huì)兒再打來(lái)或者給他留言嗎？

B: I think it’s better for me to leave a message.But it’s important and urgent.Please make sure he gets this message.我覺(jué)得還是留下一個(gè)口信比較好。不過(guò)這件事很要緊，請(qǐng)一定將留言傳達(dá)給他。

A: I see.I’m sure to pass your messages to Mr.Black.明白了，我一定把您的留言傳達(dá)給Black先生。

B: Good.Would you mind telling him that due to some sudden changes, do not fill out any orders for NNC Corporation until further notice? It’s very important.I’ll explain later.那就好，你可以告訴他，由于意外變化，在進(jìn)一步通知之前，請(qǐng)勿給NNC公司發(fā)貨。事關(guān)重大，稍后我會(huì)做出解釋。

A: Okay, let me repeat your message to see if I’ve got it all.行。我重復(fù)一遍留言，看看是否記全了。

作為職場(chǎng)中的一員，我們免不了要外出辦公。為了使自己的工作更有效率，我們就需要提前和對(duì)方確定好相關(guān)事宜，這時(shí)，電話就發(fā)揮了相當(dāng)重要的作用。通過(guò)電話還可以用它來(lái)解決

當(dāng)面不好說(shuō)的許多問(wèn)題呢！本期，我們就來(lái)學(xué)習(xí)一下如何用電話預(yù)約和解決問(wèn)題。OFFICE ASSISTANT: Good morning.Odyssey Promotions.How may I help you?

辦公室文員: 早上好。這里是奧德賽企劃公司。我能為您提供什么幫助嗎？

NICK: Hello, this is Nick Delwin from Communicon.Could I speak to Helen Turner, please?尼克: 你好，我是國(guó)際通訊公司的尼克·戴爾文。可以幫我轉(zhuǎn)接海倫·特納嗎？OFFICE ASSISTANT: Just a moment, please.辦公室文員: 請(qǐng)稍等。

OFFICE ASSISTANT: I have Nick Delwin on the line for you.辦公室文員: 有個(gè)叫尼克·戴爾文的人打來(lái)電話要找你。

HELEN: Thank you...Hi, Nick.Nice to hear from you.How’s the English weather?海倫: 謝謝……你好，尼克。很高興接到你的電話。英國(guó)那邊的天氣怎么樣？

NICK: It’s pretty good for the time of year.What’s it like in New York? 尼克: 就今年這個(gè)時(shí)候來(lái)講，還是相當(dāng)不錯(cuò)的。紐約那邊的天氣呢？

HELEN: Not good, I’m afraid.海倫: 恐怕不怎么樣。

NICK: That’s a pity because I’m planning to come across next week.尼克:那真糟糕，因?yàn)槲艺蛩阆露Y拜過(guò)去一趟。

HELEN: Really? Well, you’ll ②come by to see us while you’re here, I hope?

海倫: 真的嗎？嗯，我希望你來(lái)的時(shí)候能順便過(guò)來(lái)看看我們，可以嗎？

NICK: That’s what I’m phoning about.I’ve got a meeting with a customer in Boston on Tuesday of next week.I was hoping we could arrange to ③meet up either before or after.尼克: 這正是我打電話想要告訴你的事情。下禮拜二，我要在波士頓會(huì)見(jiàn)一個(gè)客戶。我希望，在那之前或之后我們能找個(gè)時(shí)間見(jiàn)一下。

HELEN: Great.That would give us a chance to show you the convention centre, and we could also ④drop in at Caesar’s Restaurant where Gregg has arranged your reception.海倫: 太好了。那樣我們就有機(jī)會(huì)帶領(lǐng)你參觀一下會(huì)議中心了，而且我們還可以順便去凱薩飯店，葛雷格已經(jīng)在那里為你安排好了接待活動(dòng)。

NICK: That’s what I was thinking.尼克: 我也是這么想的。

HELEN: So you said you have to be in Boston on Tuesday? That’s the 8th? 海倫: 嗯，你說(shuō)你要在禮拜二的時(shí)候到波士頓？那是8號(hào)吧？

NICK: That’s right.Now, I could ⑤stop over in New York either on the way inthat’s Wednesday the 9th, right?

海倫: 沒(méi)問(wèn)題。嗯，一旦你確定了你的航班日期，發(fā)個(gè)傳真告訴我具體情況如何？那樣我們就可以給你回復(fù)當(dāng)天的日程安排——那天是9號(hào)禮拜三，對(duì)吧？

NICK: That’s right.Good, well, I’ll do that and I look forward to seeing you next week.尼克: 沒(méi)錯(cuò)。好，嗯，我會(huì)的，我期待著下禮拜和你們見(jiàn)面。

HELEN: Same here.See you next week.海倫: 我也是。下禮拜見(jiàn)。

到國(guó)外出差之前，一般而言都以傳真和外國(guó)的當(dāng)事者取得晤面的約定，很少用電話聯(lián)絡(luò)。但是在國(guó)內(nèi)，或是自己在國(guó)外需要緊急晤面的時(shí)候，利用電話則較為方便。在本篇中所要介紹的是要求晤面的人：

（1）正確介紹自己的姓名，與正確獲知對(duì)方姓名。

（2）要詢問(wèn)希望與誰(shuí)晤面，并且把意思正確地傳達(dá)給對(duì)方。

（3）要傳達(dá)或詢問(wèn)約定的時(shí)間與場(chǎng)所。

如果能正確地溝通并掌握上述三點(diǎn)原則，那么你的商務(wù)英文電話就可以說(shuō)是及格了。

(1)經(jīng)由秘書(shū)安排約定

I’d like to make an appoingtment with Mr.Hammer.（我想要和Hammer先生約個(gè)見(jiàn)面時(shí)間）

原則上約定見(jiàn)面商談時(shí)，應(yīng)事先用傳真或信函同志對(duì)方較為妥當(dāng)。如果在事先未能以書(shū)面告知時(shí)，最好說(shuō)清楚見(jiàn)面時(shí)想說(shuō)的內(nèi)容，如 to diascuss the contract [洽談合同事宜]。

（2）經(jīng)由秘書(shū)安排約定

Could I see Mr.Hammer sometime this week?（我們能不能在這個(gè)星期跟Hammer先生見(jiàn)個(gè)面？

sometime this week 是[這個(gè)星期隨便什么時(shí)候]之意。最好配合自己的日程表說(shuō)清楚有空閑的時(shí)間，如 Either on Wednesday or Thursday.（星期三或星期四都可以）。

（3）經(jīng)由秘書(shū)安排約定

Would it be possible to see Mr.Hammer tomorrow?（明天能不能跟 Hammer先生見(jiàn)個(gè)面？）左句含有 Does Mr.Hammer have time to meet with me tomorrow?(Hammer先生明天有時(shí)間跟我見(jiàn)面嗎？），或 If he does have time,may I meet him tomorrow?(如果他有空，我明天能跟他見(jiàn)面嗎？）之意。

（4）經(jīng)由秘書(shū)安排約定

What time is convenient for him?（他什么時(shí)候有空呢？）也可以說(shuō) What time is he available?（他什么時(shí)候有空？），但用 convenient 會(huì)給人比較客氣的感覺(jué)。如果無(wú)法照對(duì)方的要求時(shí)間見(jiàn)面時(shí)，就說(shuō)I’m available at three o’clock.(我三點(diǎn)有空）來(lái)試探一下也無(wú)妨。

（5）經(jīng)由秘書(shū)安排約定

I’d like to have lunch with him tomorrow.（我想明天和他吃午飯）

在歐美，商業(yè)界常舉行 a lunch meeting [商業(yè)午餐]。在這種聚餐中，不但容易相互溝通，也可以借此加深彼此交情，因而用餐的時(shí)間長(zhǎng)達(dá)三小時(shí)的情形也屢見(jiàn)不鮮。

（6）直接求見(jiàn)本人

If you have time, I’d like to meet with you today.(如果您有時(shí)間，我想今天跟您見(jiàn)個(gè)面）雖然已約好時(shí)間，可是有急事想提早見(jiàn)面時(shí)，就可以用這句。如果沒(méi)有空閑時(shí)間就說(shuō) I’m sorry,but I’m really tied up today.（很抱歉，我今天真的沒(méi)空）。

（7）直接求見(jiàn)本人

Could you spare me about half an hour?(能不能給我半個(gè)小時(shí)的時(shí)間？）

這句話是對(duì)熟人說(shuō)的話。spare是[騰出（時(shí)間），分讓（東西）之意。有時(shí)間的話說(shuō) Sure.,OK.等；如果沒(méi)空的話說(shuō) I’m afraid I can’t.(恐怕不行）就可以了。

（8）直接求見(jiàn)本人

Could we get together at L.A.Restaurant?（我們能不能在洛城餐廳會(huì)面？）

get together是[聚會(huì)、會(huì)面]之意的較為隨便的說(shuō)法。說(shuō)明聚會(huì)地點(diǎn)，如某某餐廳等時(shí)，最好指出大家共同認(rèn)識(shí)（shared knowledge)的目標(biāo)比較好。

（9）直接求見(jiàn)本人

I was wondering if we could arrange a meeting to discuss the new product.（我想，我們是不是可以安排一次會(huì)面來(lái)討論新產(chǎn)品）

這句是經(jīng)由第三者介紹而尚未謀面的人在約定晤面時(shí)使用。I was wondering if...的說(shuō)法含有不太拘束形式的溫和語(yǔ)氣。還可以用Would it be possible to meet and discuss the new product?.（10）直接求見(jiàn)本人

I’m calling about what we discussed the other day.（我打電話是為了前幾天我們所討論的事）

這句是已見(jiàn)過(guò)面想再繼續(xù)時(shí)的說(shuō)詞。接到電話的人可以答稱 I’ve been waiting for your call.（我一直在等您的電話里），并接著說(shuō)Let’s get together.When can we meet to talk?(我們來(lái)聚一聚。什么時(shí)候可以見(jiàn)面？）

（11）詢問(wèn)目的What would you like to talk to me about?（你要跟我談些什么事？）

也可以用 Can l ask you what you want to discuss?.要見(jiàn)面之前，事先了解討論的內(nèi)容、前后關(guān)系、背景（context)等有助于預(yù)作交涉前的準(zhǔn)備工作。

（12）表示同意

Sure.（好啊！）

簡(jiǎn)短地表達(dá)肯定的方式有 Certainly.(當(dāng)然可以），Of course.(當(dāng)然）等，意思都差不多。在談話中如果常用這種簡(jiǎn)短詞句會(huì)給人幼稚的感覺(jué)。應(yīng)該用一些不同說(shuō)法才能給人較佳印象。

（13）表示拒絕

I don’t think we have to meet on this subject.（關(guān)于這個(gè)問(wèn)題，我不認(rèn)為我們有見(jiàn)面的必要）

對(duì)于不認(rèn)識(shí)的人或推銷人員的求見(jiàn)電話，認(rèn)為無(wú)需見(jiàn)面時(shí)，可以用這句話，或明確地用It’s probably not necessary to meet.(沒(méi)有必要見(jiàn)面)來(lái)加以謝絕。

（14）與代理人會(huì)面

I’m afraid I can’t, but Mr.Brown will meet you instead.(我不能會(huì)面，但Mr.Brown會(huì)替我跟你見(jiàn)面)

句首用 I’m afraid I can’t...會(huì)給人非常客氣的印象。若不小心而唐突地說(shuō)出I’m too busy to meet you.,說(shuō)不定會(huì)給對(duì)方帶來(lái)受輕視的感覺(jué)。

（15）想要決定的時(shí)間與場(chǎng)所

May I arrange the time and the place, please?(能不能讓我安排時(shí)間與場(chǎng)所？)

也可以 Do you mind if I set the time and location for our meeting?(我來(lái)定見(jiàn)面的時(shí)間和地點(diǎn)可以嗎？)。開(kāi)會(huì)的時(shí)間和地點(diǎn)常常影響商談的成果，因而配合對(duì)方時(shí)間的同時(shí)，要把握主導(dǎo)權(quán)。

（16）詢問(wèn)適當(dāng)?shù)臅r(shí)間

When do you have free time?（您什么時(shí)候有空？）

這是自己有時(shí)間可以配合對(duì)方來(lái)約定見(jiàn)面時(shí)間的問(wèn)法。也可以用 When are you available? 談商務(wù)時(shí)，free time 指的是除去假日及下班后的時(shí)間。

（17）告知適當(dāng)時(shí)間

I’m free at three o’clock today.（我今天下午3點(diǎn)有空）

此句是（3點(diǎn)以前不方便，但3點(diǎn)以后才有空）的意思。也可以用 I’m available at three o’clock.如果是[3點(diǎn)到4點(diǎn)有空]的話，就用availbale from three o ’clock until four 即可。

（18）提議約定日期與時(shí)間

Can I see you Thursday at nine?（我能不能在星期四，9點(diǎn)跟您見(jiàn)面？）

如果對(duì)方?jīng)]有時(shí)間時(shí)，就用 How about...? 的句型來(lái)調(diào)整適當(dāng)?shù)囊?jiàn)面時(shí)間。用I’ll be free anytime from 10:00a.m.till 3:00p.m.on Wednesday.(星期三的上午10點(diǎn)到下午3點(diǎn)我都有空)的話，可以讓對(duì)方選擇方便的時(shí)間。

第三篇：商務(wù)演講的開(kāi)場(chǎng)白

商務(wù)演講與一般的演講有很大區(qū)別，首先商務(wù)演講的主體主要是銷售精英、公司產(chǎn)品負(fù)責(zé)人或者是總裁CEO，商務(wù)演講根據(jù)目的不同分為很多類型，一般有產(chǎn)品招商發(fā)布會(huì)、產(chǎn)品體驗(yàn)展銷會(huì)、競(jìng)品分析會(huì)議等等。但是方向基本一直，為了讓別人放棄原有的觀念和思想，接受你傳達(dá)的意見(jiàn)，真正能做到這點(diǎn)的人少之又少，很多聽(tīng)完商務(wù)演講的人并沒(méi)有被觸動(dòng)，或許是你的表達(dá)方式不對(duì)，這些都與你的口才有關(guān)。

1、自我介紹式

這是最基礎(chǔ)的一個(gè)開(kāi)場(chǎng)方法，這種看似平淡的開(kāi)場(chǎng)確特別考驗(yàn)演講人的文字功底，一個(gè)好的自我介紹并不是只有姓名年齡職業(yè)，這種根本抓不到聽(tīng)眾的注意力，說(shuō)了可能也白說(shuō)。結(jié)合自身的特點(diǎn)把平淡的內(nèi)容變活，幽默也是一種力量，風(fēng)趣的語(yǔ)言更容易被大家接受，具體的內(nèi)容還需要自己去揣摩。

2、表明主題式

可以根據(jù)這場(chǎng)商務(wù)演講的目的，采用直接切入主題的方式先引起聽(tīng)眾的注意，讓臺(tái)下的聽(tīng)眾對(duì)今天的演講有個(gè)大概的了解，引導(dǎo)他們繼續(xù)了解下去。

3、拋出問(wèn)題式

為了建立和臺(tái)下聽(tīng)眾的關(guān)系可以采用提問(wèn)這種互動(dòng)的形式，根據(jù)演講的內(nèi)容和聽(tīng)眾的特點(diǎn)提出一些和他們相關(guān)的問(wèn)題，使他們進(jìn)入你給定的思維空間，如果你的問(wèn)題提的好，那么他們自然會(huì)跟著你走，期待一個(gè)富有見(jiàn)解的答案。

口才培訓(xùn)班_商務(wù)演講開(kāi)場(chǎng)白

4、即興發(fā)揮式

即興演講考驗(yàn)了一個(gè)人的口才功底，即興開(kāi)場(chǎng)白要根據(jù)現(xiàn)場(chǎng)的氛圍結(jié)合實(shí)際情況發(fā)揮，但是不能隨口說(shuō)、不打草稿，首先要有邏輯把思路想好，然后和聽(tīng)眾形成互動(dòng)。即興演講需要大量的實(shí)踐經(jīng)驗(yàn)，否則效果會(huì)大打折扣。

5、視覺(jué)捕捉式

人都是視覺(jué)動(dòng)物，用眼睛接收信息要快很多，所以在商業(yè)演講時(shí)要充分利用產(chǎn)品的特性，把你要介紹的或者營(yíng)銷的產(chǎn)品包裝完美，再配上相應(yīng)的視頻動(dòng)畫(huà)等等打造震撼的視覺(jué)效果，這樣的開(kāi)場(chǎng)白就足夠賺取人們的眼球。

商務(wù)演講的時(shí)間長(zhǎng)短不一定，但是千萬(wàn)不能過(guò)長(zhǎng)，大家的精力都消耗完了誰(shuí)還有力氣思考，要學(xué)會(huì)觀察聽(tīng)眾的反應(yīng)。商務(wù)演講考驗(yàn)了領(lǐng)導(dǎo)的語(yǔ)言組織能力，對(duì)領(lǐng)導(dǎo)的口才要求很高，可以通過(guò)專業(yè)的演講與口才培訓(xùn)達(dá)到較高的水平。

第四篇：商務(wù)英語(yǔ)口語(yǔ)對(duì)話學(xué)習(xí)二

http:///News/News.aspx?NewsID=955藍(lán)天外語(yǔ)培訓(xùn)

商務(wù)英語(yǔ)口語(yǔ)對(duì)話學(xué)習(xí)（2）Let me give you an indication.我可以提示一個(gè)想法。Please remember this is not to be taken as final.請(qǐng)記得這不是最后的回答。Let's imagine a hypothetical case where we disagree.藍(lán)天外語(yǔ)質(zhì)量承諾：包學(xué)會(huì)，學(xué)不會(huì)全額免費(fèi)重學(xué)！零基礎(chǔ)英語(yǔ)入門(mén)學(xué)習(xí)首選！

外語(yǔ)水平免費(fèi)測(cè)試/Questions/點(diǎn)擊進(jìn)入 或百度搜索：“藍(lán)天外語(yǔ)” 讓我們假設(shè)一個(gè)我們不同意的狀況。Just for argument's sake, suppose we disagree.為了討論各種情形，讓我們假設(shè)我方不同意時(shí)的處理方法。There is no such published information.沒(méi)有相關(guān)的出版資料。Such data is confidential.這樣的資料為機(jī)密資料。I am not sure such data does exist.我不確定是否有這樣的資料存在。It would depend on what is on the list.這要看列表內(nèi)容。We need them urgently.我們急需這些資料。All right.I will send the information on a piecemeal basis as we acquire it.好。我們收齊之后會(huì)立即寄給你。

零基礎(chǔ)英語(yǔ)學(xué)習(xí)入門(mén) 包學(xué)會(huì)

第五篇：商務(wù)英語(yǔ)口語(yǔ)對(duì)話情景三

http:///News/News.aspx?NewsID=962藍(lán)天外語(yǔ)培訓(xùn)

商務(wù)英語(yǔ)口語(yǔ)對(duì)話情景3

A:Did you hear the news?Two of our major supplliers,Murphy Music and U-Tunes are merging!If they are conglomerated into one company into one company,it would have some serious affects on our market strategy.B:Are you sure?Who told you that?I highly doubt that they would take the step to merge into one company...They're supposed to be bitter enemies,the strictest of competitors.It must be a rumor.It can't be ture.A:I read it myself on the financial page.They're really going to join together.U-Tunes was bought out by Murphy's,they will take over the company as of next month.藍(lán)天外語(yǔ)質(zhì)量承諾：包學(xué)會(huì)，學(xué)不會(huì)全額免費(fèi)重學(xué)！商務(wù)英語(yǔ)口語(yǔ)學(xué)習(xí)首選！

外語(yǔ)水平免費(fèi)測(cè)試/Questions/點(diǎn)擊進(jìn)入 或百度搜索：“藍(lán)天外語(yǔ)” B:The competition must have been too stiff for U-Tunes.Otherwise why would they allow themselves to be taken over by their sworn enemy?

A:I guess they must have figured it would be easier to merge than to keep up the cutthroat competition.If you can't beat'em,join'em.你聽(tīng)說(shuō)了嗎?我們的兩個(gè)大供應(yīng)商墨菲音樂(lè)制作公司和優(yōu)及唱片公司要合并了!如果他們合并成一個(gè)公司,那會(huì)嚴(yán)重影響我們的銷售策略.你肯定嗎?誰(shuí)告訴你的?我非常懷疑他們會(huì)采取合并成一個(gè)公司的策略...他們應(yīng)該是死敵,最大的競(jìng)爭(zhēng)對(duì)手.這一定是傳聞,不可能是真的.這是我在財(cái)經(jīng)版上親眼看到的.他們真的要聯(lián)手了.墨菲制作公司買(mǎi)下了優(yōu)及唱片公司的所有權(quán),他們從下個(gè)月起就接管這個(gè)公司了.優(yōu)及唱片公司一定是承受不了這激烈的競(jìng)爭(zhēng),否則他們?yōu)槭裁磿?huì)讓自己不共戴天的仇敵接管呢?

我想他們一定認(rèn)為合并比在殘酷的競(jìng)爭(zhēng)中生存要容易得多.如果不能打敗他們,就與他們聯(lián)盟.merge:to combine or make two or more things combine to form a single thing(使)合并,結(jié)合,并入His department will be merged with mine.他的部門(mén)將和我的部門(mén)合并.The company was formed by merging three smaller firms.公司是由三家小公司合并組成的.take something over:to gain control of a business, a company, etc., especially by buying shares 接收,接管(企業(yè)、公司等,尤指通過(guò)購(gòu)買(mǎi)股份)

CBS Records was taken over by Sony.哥倫比亞廣播公司的唱片公司已被索尼公司收購(gòu).if you can't beat them, join them

if you cannot defeat somebody or be as successful as they are, then it is more sensible to join them in what they are doing and perhaps get some advantage for yourself by doing so 打不贏,就投靠。

零基礎(chǔ)英語(yǔ)學(xué)習(xí)入門(mén) 包學(xué)會(huì)