第一篇：接待國外客戶常用英語小結(jié)

接待國外客戶常用英語小結(jié)

問好

1.Good morning/afternoon/evening./May I help you? /Anything I can do for you? 2.How do you do? /How are you? / Nice to meet you.3.It’s a great honor to meet you./I have been looking forward to meeting you.4.Welcome to China.5.We really wish you’d have a pleasant stay here.6.I hope you’ll have a pleasant stay here.Is this your fist visit to China? 7.Do you have much trouble with jet lag? 機場接客

1.Excuse me;are you Mr.Wilson from the International Trading Corporation? 2.How do I address you? 3.May name is Benjamin liu.I’m from the Fuzhou E-fashion Electronic Company.I’m here to meet you.4.We have a car an over there to take you to you hotel.Did you have a nice trip? 5.Mr.David smith asked me to come here in his place to pick you up.6.Do you need to get back your baggage? 7.Is there anything you would like to do before we go to the hotel? 相互介紹

1.Let me introduce my self.My name is Benjamin Liu, an Int’l salesman in the Marketing Department.2.Hello, I am Benjamin Liu, an Int’l salesman of FUZHOU E-FASHION ELECTRONIC COMPANY.Nice to meet you./pleased to meet you./ It is a pleasure to meet you.3.I would like to introduce Mark Sheller, the Marketing department manager of our company.4.Let me introduce you to Mr.Li, general manager of our company.5.Mr.Smith, this is our General manage, Mr.Zhen, this is our Marketing Director, Mr.Lin.And this is our RD Department Manager, Mr.Wang.6.If I’m not mistaken, you must be Miss Chen from France.7.Do you remember me? Benjamin Liu from Marketing Department of PVC.We met several years ago.8.Is there anyone who has not been introduced yet? 9.It is my pleasure to talk with you.10.Here is my business card./ May I give you my business card? 11.May I have your business card? / Could you give me your business card? 12.I am sorry.I can’t recall your name./ Could you tell me how to pronounce your name again? 13.I’ am sorry.I have forgotten how to pronounce your name.小聊

1.Is this your first time to China? 2.Do you travel to China on business often? 3.What kind of Chinese food do you like? 4.What is the most interesting thing you have seen in China? 5.What is surprising to your about China? 6.The weather is really nice.7.What do you like to do in your spare time? 8.What line of business are you in? 9.What do you think about…? /What is your opinion?/What is your point of view? 10.No wonder you're so experienced.11.It was nice to talking with you./ I enjoyed talking with you.12.Good.That's just what we want to hear.確認話意

1.Could you say that again, please? 2.Could you repeat that, please? 3.Could you write that down? 4.Could you speak a little more slowly, please? 5.You mean…is that right? 6.Do you mean..? 7.Excuse me for interrupting you.社交招待

1.Would like a glass of water? / can I get you a cup of Chinese red tea? / How about a Coke? 2.All right, let me make some.I’ll be right back.3.A cup of coffee would be great.Thanks.4.There are many places where we can eat.How about Cantonese food? 5.I would like to invite you for lunch today.6.Oh, I can’t let you pay.It is my treat, you are my guest.7.May I propose that we break for coffee now? 8.Excuse me.I’ll be right back 9.Excuse me a moment.告別

1.Wish you a very pleasant journey home? Have a good journey!2.Thank you very much for everything you have done us during your stay in China.3.It is a pity you are leaving so soon.4.I’m looking forward to seeing you again.5.I’ll see you to the airport tomorrow morning.6.Don’t forget to look me up if you are ever in FUZHOU.Have a nice journey!約會

1.May I make an appointment? I‘d like to arrange a meeting to discuss our new order.2.Let’s fix the time and the place of our meeting.3.Can we make it a little later?

4.Do you think you could make it Monday afternoon? That would suit me better.5.Would you please tell me when you are free? 6.I’m afraid I have to cancel my appointment.7.It looks as if I won’t be able to keep the appointment we made.8.Will you change our appoint tomorrow at 10:00 to the day after tomorrow at the came time? 9.Anytime except Monday would be all right.10.OK, I will be here, then.11.We'll leave some evenings free, that is, if it is all right with you.品質(zhì)

1.We have a very strict quality controlling system, which promises that goods we produced are always of the best quality.2.You have got the quality there as well as the style.3.How do you feel like the quality of our products? 4.The high quality of the products will secure their leading status in the market place.5.You must be aware that our quality is far superior to others.6.We pride ourselves on quality.That is our best selling point.7.As long as the quality is good.It is all right if the price is a bit higher.8.They enjoy good reputation in the world.9.When we compare prices, we must first take into account the quality of the products.10.There is no quality problem.Quality is something we never neglect.11.You are right.It is good in material, fashionable in design, and superb in workmanship.12.We deliver all our orders within one month after receipt of the covering letters of credit.13.Do you have specific request for packing? Here are the samples of packing available now, you may have a look.14.I wonder if you have found that our specifications meet your requirements.I’m sure the prices we submitted are competitive.I've come to make sure that your stay in Beijing is a pleasant one.我特地為你們安排使你們在北京的逗留愉快。2 You're going out of your way for us, I believe.我相信這是對我們的特殊照顧了。It's just the matter of the schedule,that is,if it is convenient for you right now.如果你們感到方便的話，我想現(xiàn)在討論一下日程安排的問題。I think we can draw up a tentative plan now.我認為現(xiàn)在可以先草擬一具臨時方案。If he wants to make any changes,minor alternations can be made then.如果他有什么意見的話，我們還可以對計劃稍加修改。Is there any way of ensuring we'll have enough time for our talks?我們是否能保證有充足的時間來談判？

So our evenings will be quite full then?那么我們的活動在晚上也安排滿了嗎？We'll leave some evenings free,that is,if it is all right with you.如果你們愿意的話，我們想留幾個晚上供你們自由支配。We'd have to compare notes on what we've discussed during the day.我們想用點時間來研究討論一下白天談判的情況。That'll put us both in the picture.這樣雙方都能了解全面的情況。Then we'd have some ideas of what you'll be needing.那么我們就會心中有點兒數(shù)，知道你們需要什么了。

I can't say for certain off-hand.我還不能馬上說定。Better have something we can get our hands on rather than just spend all our time talking.有些實際材料拿到手總比坐著閑聊強。It'll be easier for us to get down to facts then.這樣就容易進行實質(zhì)性的談判了。But wouldn't you like to spend an extra day or two here?你們不愿意在北京多待一天嗎？

I'm afraid that won't be possible,much as we'd like to.盡管我們很想這樣做，但恐怕不行了。

We've got to report back to the head office.我們還要回去向總部匯報情況呢。

Thank you for you cooperation.謝謝你們的合作。We've arranged our schedule without any trouble.我們已經(jīng)很順利地把活動日程安排好了。Here is a copy of itinerary we have worked out for you and your friends.Would you please have a look at it?這是我們?yōu)槟愫湍愕呐笥褦M定的活動日程安排。請過目一下，好嗎？If you have any questions on the details，feel free to ask.如果對某些細節(jié)有意見的話，請?zhí)岢鰜怼?/p>

I can see you have put a lot of time into it.我相信你在制定這個計劃上一定花了不少精力吧。

We really wish you'll have a pleasant stay here.我們真誠地希望你們在這里過得愉快。I wonder if it is possible to arrange shopping for us.我想能否在我們訪問結(jié)束時為我們安排一點時間購物。

Welcome to our factory.歡迎到我們工廠來。I've been looking forward to visiting your factory.我一直都盼望著參觀貴廠。You'll know our products better after this visit.參觀后您會對我們的產(chǎn)品有更深的了解。Maybe we could start with the Designing Department.也許我們可以先參觀一下設計部門。

Then we could look at the production line.然后我們再去看看生產(chǎn)線。These drawings on the wall are process sheets.墻上的圖表是工藝流程表。

They describe how each process goes on to the next.表述著每道工藝間的銜接情況。

We are running on two shifts.我們實行的工作是兩班倒。

Almost every process is computerized.幾乎每一道工藝都是由電腦控制的。

The efficiency is greatly raised,and the intensity of labor is decreased.工作效率大大地提高了，而勞動強度卻降低了。

All produets have to go through five checks in the whole process.所有產(chǎn)品在整個生產(chǎn)過程中得通過五道質(zhì)量檢查關。

We believe that the quality is the soul of an enterprise.我們認為質(zhì)量是一個企業(yè)的靈魂。

Therefore,we always put quality as the first consideration.因而，我們總是把質(zhì)量放在第一位來考慮。

Quality is even more important than quantity.質(zhì)量比數(shù)量更為重要。

I hope my visit does not cause you too much trouble.我希望這次來參觀沒有給你們增添太多的麻煩。

Do we have to wear the helmets?我們得戴上防護帽嗎？

Is the production line fully automatic?生產(chǎn)線是全自動的嗎？

What kind of quality control do you have?你們用什么辦法來控制質(zhì)量呢？

All products have to pass strict inspection before they go out.所有產(chǎn)品出廠前必須要經(jīng)過嚴格檢查。

What's your general impression,may I ask?不知您對我們廠總的印象如何？

I'm impressed by your approach to business.你們經(jīng)營業(yè)務的方法給我留下了很深的印象。

The product gives you an edge over your competitors,I guess.我認為你們的產(chǎn)品可以使你們勝過競爭對手。

No one can match us so far as quality is concerned.就質(zhì)量而言，沒有任何廠家能和我們相比。

I think we may be able to work together in the future.我想也許將來我們可以合作。

We are thinking of expanding into the Chinese market.我們想把生意擴大到中國市場.50 The purpose of my coming here is to inquire about possibilities of establishing trade relations with your company.我此行的目的正是想探詢與貴公司建立貿(mào)易關系的可能性。

We would be glad to start business with you.我們很高興能與貴公司建立貿(mào)易往來。

I'd appreciate your kind consideration in the coming negotiation.洽談中請你們多加關照。53 We are happy to be of help.我們十分樂意幫助。

I can assure you of our close cooperation.我保證通力合作。

Would it be possible for me to have a closer look at your samples?可以讓我參觀一下你們的產(chǎn)品陳列室嗎？ 56 It will take me several hours if I really look at everything.如果全部參觀的話，那得需要好幾個小時。

You may be interested in only some of the items.你也許對某些產(chǎn)品感興趣。

I can just have a glance at the rest.剩下的部分我粗略地看一下就可以了。

They've met with great favor home and abroad.這些產(chǎn)品在國內(nèi)外很受歡迎。

All these articles are best selling lines.所有這些產(chǎn)品都是我們的暢銷貨。

Your desire coincides with ours.我們雙方的愿望都是一致的。

No wonder you're so experienced.怪不得你這么有經(jīng)驗。

Textile business has become more and more difficult since the competition grew.隨著競爭的加劇，紡織品貿(mào)易越來越難做了。

Could I have your latest catalogues or something that tells me about your company?可以給我一些貴公司最近的商品價格目錄表或者一些有關說明資料嗎？

At what time can we work out a deal?我們什么時候洽談生意？

I hope to conclude some business with you.我希望能與貴公司建立貿(mào)易關系。

We also hope to expand our business with you.我們也希望與貴公司擴大貿(mào)易往來。

This is our common desire.這是我們的共同愿望。

I think you probably know China has adopted a flexible policy in her foreign trade.我想你也許已經(jīng)了解到中國在對外貿(mào)易中采取了靈活的政策。

I've read about it,but I'd like to know more about it.我已經(jīng)知道了一點兒，但我還想多了解一些。

Seeing is believing.百聞不如一見。

I would like to present our comments in the following order.我希望能依照以下的順序提出我們的看法。

First of all, I will outline the characteristics of our product.首先我將簡略說明我們商品的特性。

When I present my views on the competitive products, I will refer to the patent situation.專利的情況會在說明競爭產(chǎn)品時一并提出。

Please proceed with your presentation.請開始你的簡報。

Yes, we have been interested in new system.是的，我們對新系統(tǒng)很感興趣。

Has your company done any research in this field?請問貴公司對此范疇做了任何研究嗎？

Yes, we have done a little.But we have just started and have nothing to show you.有，我們做了一些，但是因為我們才剛起步，并沒有任何資料可以提供給你們。

If you are interested, I will prepare a list of them.如果您感興趣的話，我可以列表讓你參考。

By the way, before leaving this subject, I would like to add a few comments.在結(jié)束這個問題之前順便一提，我希望能再提出一些看法。

I would like to ask you a favor.我可以提出一個要求嗎？

Would you let me know your fax number?可以告訴我您的傳真機號碼嗎？

Would it be too much to ask you to respond to my question by tomorrow?可以請你在明天以前回復嗎？

Could you consider accepting our counterproposal?你能考慮接受我們的反對案嗎？

I would really appreciate your persuading your management.如果你能說服經(jīng)營團隊，我會很感激。

I would like to suggest that we take a coffee break.我建議我們休息一下喝杯咖啡。

Maybe we should hold off until we have covered item B on our agenda.也許我們應該先談論完B項議題。

As a matter of fact, we would like to discuss internally regarding item B.事實上，我們希望可以先內(nèi)部討論B項議題。

May I propose that we break for coffee now?我可以提議休息一下，喝杯咖啡嗎？

If you insist, I will comply with your request.如果你堅持，我們會遵照你的要求。

We must stress that these payment terms are very important to us.我們必須強調(diào)這些付款條件對我們很重要。92 Please be aware that this is a crucial issue to us.請了解這一點對我們至關重要。

I don't know whether you realize it, but this condition is essential to us.我不知道你是否了解，但是，這個條件對我們是必要的。

Our policy is not to grant exclusivity.我們的方針是不授與專賣權(quán)。

There should always be exceptions to the rule.凡事總有例外。

I would not waste my time pursuing that.如果是我的話，不會將時間浪費在這里。

Would you care to answer my question on the warranty?你可以回答我有關保證的問題嗎？

I don't know whether you care to answer right away.我不知道你是否愿意立即回答。

I have to raise some issues which may be embarrassing.我必須提出一些比較尷尬的問題。

Sorry, but could you kindly repeat what you just said?抱歉，你可以重復剛剛所說的嗎？ 101 It would help if you could try to speak a little slower.請你盡量放慢說話速度。

Could you please explain the premises of your argument in more detail?你能詳細說明你們的論據(jù)嗎？

It will help me understand the point you are trying to make.這會幫助我了解你們的重點。

We cannot proceed any further without receiving your thoughts with respect to the manner of payment.我們?nèi)绻涣私饽銈儗Ω犊罘绞降囊庖姡悴荒苓M一步檢討。

Actually, my interest was directed more towards what particular markets you foresee for our product.事實上，我關心的是貴公司對我們產(chǎn)品市場的考量。

We really need more specific information about your technology.我們需要與貴公司技術(shù)相關更專門的資訊。107 Our project must proceed at a reasonably quick tempo.Surely one month is ample time, isn't it?這個計劃必須盡速進行。一個月的時間應該夠了吧？

I will try, but no promises.我會試試看，但是不敢保證。

I could not catch your question.Could you repeat it, please?我沒聽清楚你們的問題，你能重復一次嗎？

The following answer is subject to official confirmation.以下的答案必須再經(jīng)過正式確認才有效。

Let me give you an indication.我可以提示一個想法。

Please remember this is not to be taken as final.請記得這不是最后的回答。

Let's imagine a hypothetical case where we disagree.讓我們假設一個我們不同意的狀況。

Just for argument's sake, suppose we disagree.為了討論各種情形，讓我們假設我方不同意時的處理方法。

There is no such published information.沒有相關的出版資料。

Such data is confidential.這樣的資料為機密資料。

I am not sure such data does exist.我不確定是否有這樣的資料存在。

It would depend on what is on the list.這要看列表內(nèi)容。

We need them urgently.我們急需這些資料。

All right.I will send the information on a piecemeal basis as we acquire it.好。我們收齊之后會立即寄給你。

I'd like to introduce you to our company.Is there anything in particular you'd like to know?我將向你介紹我們的公司，你有什么特別想知道的嗎？

I'd like to know some information about the current investment environment in your country?我想了解一下貴國的投資環(huán)境。

I'd like to know something about your foreign trade policy.我非常想了解有關貴國對外貿(mào)易的政策。

It is said that a new policy is being put into practice in your foreign trade.據(jù)說你們正在實施一種新的對外貿(mào)易政策。

Our foreign trade policy has always been based on equality and mutual benefit and exchange of needed goods.我們的對外貿(mào)易政策一向是以平等互利、互通有無為基礎的。

We have adopted much more flexible methods in our dealings.我們在具體*作方法上靈活多了。

We have mainly adopted some usual international practices.我們主要采取了一些國際上的慣例做法。

You have also made some readjustment in your import and export business, have you?你們的進出口貿(mào)易也有一些調(diào)整，對嗎？

129We are sure both of us have a brighter future.我們相信雙方都有一個光明的前景。

How would you like to proceed with the negotiations?你認為該怎樣來進行這次談判呢？

Perhaps you've heard our product's name.Would you like to know more about it?也許你已聽說過我們產(chǎn)品的名稱，你想知道更多一點嗎？

Let me tell you about our product.關于產(chǎn)品一事讓我向你說明。

This is our most recently developed product.這是我們最近開發(fā)的產(chǎn)品。

We'd like to recommend our new home health monitor.我們想推薦我們新的家庭健康監(jiān)測器。

That sounds like the product we had in mind.那種產(chǎn)品好像就是我們所想要的。

I'm sure you'll be pleased with this product.我敢保證你會喜歡這種產(chǎn)品的。

I'm really positive that this product has all the features you have always wanted.我確信這種產(chǎn)品有各種你所要的款式。

I strongly recommend this product.我強力推薦這種產(chǎn)品。

If I were you, I'd choose this product.如果我是你，我就選擇這種產(chǎn)品。

We've already had a big demand for this product.這種產(chǎn)品我們已有很大的需要求量。

This product is doing very well in foreign countries.這種產(chǎn)品在國外很暢銷。

Our product is competitive in the international market.我們的產(chǎn)品在國際市場上具有競爭力。

Let's move on to what makes our product sell so well.讓我來說明是什么原因使我們的產(chǎn)品銷售得那么好。

Good.That's just what we want to hear.很好，那正是我們想要聽的。

The distinction of our product is its light weight.我們產(chǎn)品的特點就是它很輕。

Our product is lower priced than the competition.我們產(chǎn)品價格低廉，具有競爭力。

Our service, so far, has been very well-received by our customers.到目前為止，顧客對我們的服務質(zhì)量評價甚高。

One of the real pluses of this product is that it is of very high quality and of compact size.這種產(chǎn)品的真正優(yōu)點之一就是高質(zhì)量和小體積。

Could we see the specifications for the X200?我們可以看一下X200型的詳細規(guī)格嗎？

Certainly.And we also have test results that we're sure you'd be interested to read.當然，同時我們也有測試結(jié)果，我們相信你們會有興趣看的。

151 How about feed-back from your retailers and consumers?你們的零售商和消費者的反映怎樣？ 152 We have that right here in this report.在這份報告書內(nèi)就有。

153 Could you tell me some more about your market analysis?請你多告訴我一些你們的市場分析好嗎？

154 Yes, our market analysis tells us our prime user will be between 40 and 60.好的，我們的市場分析告訴我們，我們產(chǎn)品主要的使用者年齡將在40至60歲。

155 How soon can you have your product ready?你們多久才可以把產(chǎn)品準備好呢？

156 We certainly expect our product to be available by October 1.我們的產(chǎn)品在可在10月1日前準備好。

157 How did you decide that product was safe?你怎樣決定產(chǎn)品是安全的呢？

158 What's the basis of your belief that the product is safe?你憑什么相信產(chǎn)品是安全的？

159 I'd like to know how you reached your conclusions.我想知道你們是如何得出結(jié)論的。

160 Why don't we go to the office now?為何我們現(xiàn)在不去辦公室呢？

161 I still have some questions concerning our contract.就合同方面我還有些問題要問。

162 We are always willing to cooperate with you and if necessary make some concessions.我們總是愿意合作的，如果需要還可以做些讓步。

163 If you have any comment about these clauses, do not hesitate to make.對這些條款有何意見，請盡管提，不必客氣。

164 Do you think there is something wrong with the contract?你認為合同有問題嗎？

165 We'd like you to consider our request once again.我們希望貴方再次考慮我們的要求。

166 We'd like to clear up some points connected with the technical part of the contract.我們希望搞清楚有關合同中技術(shù)方面的幾個問題。

167 The negotiations on the rights and obligations of the parties under contract turned out to be very successful.就合同保方的權(quán)利和義務方面的談判非常成功。

168 We can't agree with the alterations and amendments to the contract.我們無法同意對合同工的變動和修改。

169 We hope that the next negotiation will be the last one before signing the contract.我們希望下一交談判將是簽訂合同前的最后一輪談判。

170 We don't have any different opinions about the contractual obligations of both parties.就合同雙方要承擔的義務方面，我們沒有什么意見。

171 That's international practice.We can't break it.這是國際慣例，我們不能違背。

172 We are prepared to reconsider amending the contract.我們可以重新考慮修改合同。

173 We'll have to discuss about the total contract price.我們不得不討論一下合同的總價格問題。

174 Do you think the method of payment is OK for you?你們認為結(jié)算方式合適嗎？

175 We are really glad to see you so constructive in helping settle the problems as regards the signing of the contract.我們很高興您在解決有關合同的問題上如此具有建設性。

176 Here are the two originals of the contract we prepared.這是我們準備好的兩份合同正本。

177 Would you please read the draft contract and make your comments about the terms?請仔細閱讀合同草案，并就合同各條款提出你的看法好嗎？

178 When will the contract be ready?合同何時準備好？

179 Please sign a copy of our Sales Contract No.156 enclosedhere in duplicate and return to us for our file.請會簽第156號銷售合同一式兩份中的一份，將它寄回我方存檔。

180 The contract will be sent to you by air mail for your signature.合同會航郵給你們簽字。

181 Don't you think it necessary to have a close study of the contract to avoid anything missing?你不覺得應該仔細檢查一下合同，以免遺漏什么嗎？

182 We have agreed on all terms in the contract.Shall we sign it next week?我們對合同各項條款全無異議，下周簽合同如何？

183 We had expected much lower prices.我們希望報價再低一些。

184 They are still lower than the quotations you can get elsewhere.這些報價比其他任何地方都要低得多。

185 I can show you other quotations that are lower than yours.我可以把比貴公司報價低得多的價目表給你看看。186 When you compare the prices,you must take everything into consideration.當你在考慮對比價格時，首先必須把一切都要考慮進去。

187 I can assure you the prices we offer you are very favorable.我敢保證我們向你提供的價位是合理的。

188 I don't think you'll have any difficulty in pushing sales.我認為你推銷時不會有任何困難。

189 But the market prices are changing frequently.但是市場價格隨時都在變化。

190 It's up to you to decide.這主要取決于你。

191 The demand for our products has kept rising.要求定購我們產(chǎn)品的人越來越多。

192 How long will your offer hold good?一般你們報盤的有效期是多長？

193 We have new methods like compensation trade and joint ventrue.我們有補償貿(mào)易和合資經(jīng)營。

194 I think a joint venture would be beneficial to both of us.我認為合資經(jīng)營對雙方都是有利的。

195 Please give us your proposal if you're ready for that.如果你們愿意做合資經(jīng)營，請?zhí)岢瞿愕姆桨浮?/p>

196 Please go over it and see if everything is in order.請過目一下，看看是否一切妥當。

197 Do you have any comment on this clause.你對這一條款有何看法？

198 Don't you think we should add a sentence here like this?難道你不覺得我們應該在這兒加上一句話？

199 If one side fails to observe the contract,the other side is entitled to cancel it.如果一方不履行合同協(xié)議，另一方則有權(quán)終止合同。

200 The loss for this reason should be charged by the side breaking the contract.造成的損失必須由毀約方承擔。

201 We should add a clause regarding arbitration of differences.我們應該附加一條關于仲裁分歧的條款。

202 The contract contains basically all we have agreed upon during our negotiations.這個合同基本上囊括了所有我們在談判中所達成協(xié)議。203 Anything else you want to bring up for discussion.你還有什么問題要提出來供雙方討論的嗎？

204 We agree to insert a clause giving you a ten-day grace period.我們同意給你加上一條10天寬限期的條款。

205 When the grace peroid expires, the contract is annulled.當這個寬限期屆滿,你仍未執(zhí)行合同的話,該合同就終止了。

206 I don't want to imply that every point in this contract is negotiable.不用我說,該合同中的每一條都要嚴格執(zhí)行的,沒有討價還價的余地。

207 I hope no questions about the terms.我看合同的條款沒有什么問題了。

208 It is our permanent principle that contracts are honored and commercial integrity is maintained.重合同、守信用是我們的一貫原則。

209 I'm glad our negotiation has come to a successful conclusion.我很高興這次洽談圓滿成功。

210 I hope this will lead to further business between us.我希望這次交易將使我們之間的貿(mào)易得到進一步發(fā)展。

211 We'll sign two originals, each in Chinese and English language.我們將要用中文和英語分別簽署兩份原件。212 I am ready to sign the agreement.我已經(jīng)準備好了簽合同。

213 I'm sure you need an original signature, not a faxed copy.我知道你們需要的是原件，不是傳真件。

214 So I will receive and sign it overnight.那么，我明天就可以收到并且簽上名了。

215 We'll still be able to meet the deadline.我們還是可以趕上最后期限的。

216 I will keep you posted.我會與你保持聯(lián)絡。

217 What is your hurry?什么事讓您這么著急呢?

218 I'm sorry to burst in on you like this, but I'm really upset.我很抱歉這樣突然地找您,但我真的很心煩。

219 What on earth has happened to trouble you so?到底發(fā)生什么事讓您如此發(fā)愁? 220 I'm afraid I have bad news for you.恐怕我有壞消息要告訴您。

220 Our prices compare most favorably with quotations you can get from other manufacturers.You’ll see that from our price sheet.The prices are subject to our confirmation, naturally.我們的價格比其他制造商開價優(yōu)惠得多。這一點你可以從我們的價格單看到，所有價格當然要經(jīng)我方確認后方有效。

221 We offer you our best prices, at which we have done a lot business with other customers.我們向你們報最優(yōu)惠價，按此價我們已與其他客戶做了大批生意。

222 Will you please tell us the specifications, quantity and packing you want, so that we can work out the offer ASAP.請告訴我們貴方對規(guī)格、數(shù)量及包裝的要求，以便我方盡快制定出報價。

223 This is the pricelist, but it serves as a guide line only.Is there anything you are particularly interested in.這是價格表，但只供參考。是否有你特別感興趣的商品？

224 Do you have specific request for packing? Here are the samples of packing available now, you may have a look.你們對包裝有什么特別要求嗎？這是我們目前用的包裝樣品，你可以看下。

225 I wonder if you have found that our specifications meet your requirements.I’m sure the prices we submitted are competitive.不知道您認為我們的規(guī)格是否符合你的要求？我敢肯定我們的價格是非常有競爭力的 226 Heavy enquiries witness the quality of our products.大量詢盤證明我們的產(chǎn)品質(zhì)量過硬。

227 We regret that the goods you inquire about are not available.很遺憾，你們所詢貨物目前無貨。

228 My offer was based on reasonable profit, not on wild speculations.我的報價以合理利潤為依據(jù)，不是漫天要價。229 Moreover, we’ve kept the price close to the costs of production.再說，這已經(jīng)把價格壓到生產(chǎn)費用的邊緣了。

230 Could you tell me which kind of payment terms you’ll choose? 能否告知你們將采用那種付款方式？

第二篇：接待國外客戶常用英語小結(jié)

接待國外客戶常用英語小結(jié)

社交招待

1.Would like a glass of water? / can I get you a cup of Chinese red tea?

/ How about a Coke?

2.All right, let me make some.I’ll be right back.3.A cup of coffee would be great.Thanks.4.There are many places where we can eat.How about Cantonese food?

5.I would like to invite you for lunch today.6.Oh, I can’t let you pay.It is my treat, you are my guest.7.May I propose that we break for coffee now?

8.Excuse me.I’ll be right back

9.Excuse me a moment.告別

1.Wish you a very pleasant journey home? Have a good journey!

2.Thank you very much for everything you have done us during your stay in China.3.It is a pity you are leaving so soon.4.I’m looking forward to seeing you again.5.I’ll see you to the airport tomorrow morning.6.Don’t forget to look me up if you are ever in FUZHOU.Have a nice journey!

約會

1.May I make an appointment? I‘d like to arrange a meeting to discuss our new order.2.Let’s fix the time and the place of our meeting.3.Can we make it a little later?

4.Do you think you could make it Monday afternoon? That would suit me better.5.Would you please tell me when you are free?

6.I’m afraid I have to cancel my appointment.7.It looks as if I won’t be able to keep the appointment we made.8.Will you change our appoint tomorrow at 10:00 to the day after tomorrow at the came time?

9.Anytime except Monday would be all right.10.OK, I will be here, then.11.We’ll leave some evenings free, that is, if it is all right with you.品質(zhì)

1.We have a very strict quality controlling system, which promises that goods we produced are always of the best quality.2.You have got the quality there as well as the style.3.How do you feel like the quality of our products?

4.The high quality of the products will secure their leading status in the market place.5.You must be aware that our quality is far superior to others.6.We pride ourselves on quality.That is our best selling point.7.As long as the quality is good.It is all right if the price is a bit higher.8.They enjoy good reputation in the world.9.When we compare prices, we must first take into account the quality of the products.10.There is no quality problem.Quality is something we never neglect.11.You are right.It is good in material, fashionable in design, and superb in workmanship.12.We deliver all our orders within one month after receipt of the covering letters of credit.13.Do you have specific request for packing? Here are the samples of packing available now, you may have a look.14.I wonder if you have found that our specifications meet your requirements.I’m sure the prices we submitted are competitive.Sample Text

問好

1.Good morning/afternoon/evening./May I help you? /Anything I can do for you?

2.How do you do? /How are you? / Nice to meet you.3.It’s a great honor to meet you./I have been looking forward to meeting you.4.Welcome to China.5.We really wish you’d have a pleasant stay here.6.I hope you’ll have a pleasant stay here.Is this your fist visit to China?

7.Do you have much trouble with jet lag? 機場接客

1.Excuse me;are you Mr.Wilson from the International Trading Corporation?

2.How do I address you?

3.May name is Benjamin liu.I’m from the Fuzhou E-fashion Electronic Company.I’m here to meet you.4.We have a car an over there to take you to you hotel.Did you have a nice trip?

5.Mr.David smith asked me to come here in his place to pick you up.6.Do you need to get back your baggage?

7.Is there anything you would like to do before we go to the hotel?

相互介紹

1.Let me introduce my self.My name is Benjamin Liu, an Int’l salesman in the Marketing Department.2.Hello, I am Benjamin Liu, an Int’l salesman of FUZHOU E-FASHION ELECTRONIC COMPANY.Nice to meet you./pleased to meet you./ It is a pleasure to meet you.3.I would like to introduce Mark Sheller, the Marketing department manager of our company.4.Let me introduce you to Mr.Li, general manager of our company.5.Mr.Smith, this is our General manage, Mr.Zhen, this is our Marketing Director, Mr.Lin.And this is our RD Department Manager, Mr.Wang.6.If I’m not mistaken, you must be Miss Chen from France.7.Do you remember me? Benjamin Liu from Marketing Department of PVC.We met several years ago.8.Is there anyone who has not been introduced yet?

9.It is my pleasure to talk with you.10.Here is my business card./ May I give you my business card?

11.May I have your business card? / Could you give me your business card?

12.I am sorry.I can’t recall your name./ Could you tell me how to pronounce your name again?

13.I’ am sorry.I have forgotten how to pronounce your name.小聊

1.Is this your first time to China?

2.Do you travel to China on business often?

3.What kind of Chinese food do you like?

4.What is the most interesting thing you have seen in China?

5.What is surprising to your about China?

6.The weather is really nice.7.What do you like to do in your spare time?

8.What line of business are you in?

9.What do you think about…? /What is your opinion?/What is your point of view?

10.No wonder you’re so experienced.11.It was nice to talking with you./ I enjoyed talking with you.12.Good.That’s just what we want to hear.確認話意

1.Could you say that again, please?

2.Could you repeat that, please?

3.Could you write that down?

4.Could you speak a little more slowly, please?

5.You mean…is that right?

6.Do you mean..?

7.Excuse me for interrupting you.給國外客戶打電話

1.我想和Auttapol先生通話.I would like to speak to Mr.Auttapol.2.我就是.Yes,this is he speaking.3.他不在.He is not in.4.稍等片刻.Wait a minute.5.找你的電話.A call for you.6.這兒沒有人叫這個名字.There is nobody here by that name.7.對不起,我大概撥錯號了.Sorry, I must have dailed the wrong number.8.電話占線.The line is busy.9.Attapol打來的電話,她找你.Auttapol is on the line.She wants to talk to you.10.我會給你打電話.I will give you a ring.11.沒有人接電話.Nobody answers the phone.12.你知道我什么時候能找到他?

Do you know what time I can reach him? 13.你愿意留個口信嗎?

Would you like to leave a message? 14.要不要我轉(zhuǎn)達口信?

May I take a message for you?

15.如果你愿意留下姓名和電話號碼,我會讓陳先生盡快給你回電話.If you leave your name and telephone number,I will have Mr.Chen call you back as soo as he is available.16.能不能請你告訴我你的辦公和住宅電話號碼?

Could you please give me your office number and home number?

17.別掛電話,我拿一支鉛筆.Hold on a minute while I get a pencil.18.你可以每隔幾天給我通一個電話,以便我們保持聯(lián)系.You can telephone me every few days, and in that way we can keep in touch with each other.19.我一個上午都在給醫(yī)生打電話,但沒有接通過.I have been telephoning all morning, but I haven't been able to speak to the doctor.20.我們的電話打了一半突然斷了.In the middle of our telephone coversation,wo were suddenly cut off.1.在看到來電顯示如+19...等的電話時，第一時間準備好紙筆，方便記錄.(這個是避免手忙腳亂)。

2.接聽后，禮貌的問候“HELLO”，然后通常他會首先說他要找誰，你聽到你的名字就說“This is xxx speaking.”(禮節(jié)性問候，表示出親切友好，并確認他沒找錯人)。

3.接下來他會連續(xù)性的講他要講的話，這個時候很可能你沒有思想準備或者尚未進入狀態(tài).那么你最好將他引導按照你的提問方式來回答，而不是敘述.你可以等他講完一句時馬上插進去說:“Excuse me, who is that speaking?”他會回答你名字，你記下來，然后問他“Where are you from，please?”知道他是哪國人.然后問他“What is the matter with you?”然后他會說關于哪方面的，通常打電話過來的都是最近和你電郵聯(lián)系過的，極少是新客人.如果名字和國家你能想起或者馬上在郵箱查找出是和你聯(lián)系過的，你就能馬上知道他會講哪方面問題啦，如果想不起來，那就聽他講一下是關于哪個問題的，如果你聽到了，但是不太明白講的什么，你重復他的話給他聽，那他會對你說的表示出“Yes”或“No”然后你再繼續(xù)提問.(為找到這個人聯(lián)系的相關郵件來了解他可能要講的內(nèi)容，以及引導他按照你的思路談下去)。

4.在你判斷出你是否能夠了解他說的，如果可以繼續(xù)，如果不可以你就說“我了解您講的，但是請你再發(fā)一封郵件確認一下”I understand what you said, but could you send an email to me to confirm, please?“然后問他是否知道郵箱地址，不知道你就告訴他，請他發(fā)過來.(這個其實也是不懂裝一下懂，如果你聽不懂不要不停的說 No, I don't know.或否定的詞，你就聽，然后要求他發(fā)郵件.目的當然是郵件能夠看得更清楚他要表達的，也是避免客人流失)。

5.如果通過國名人名沒找到相關郵件，問一句他是否先前有發(fā)過郵件給你”Have you sent the email to me before?“然后注意聽”YES“還是”NO“(這個是方便查找，即使當時沒找到，現(xiàn)在找到他的郵件也不遲，回復時不要忘記加上一句”Thanks for your calling.")。

6.最后要說上一句Glad to speak with you.Good-bye!(最后是禮節(jié)性的了)。

講話中，要注意的問題：

1.你不要自己心里有包袱，認為自己英語不好，從而沒辦法認真聽對方講的.(反正英語是不好，你就當是聽不懂，能聽一個是一個，就算全聽不懂沒人知道這通電話對吧)。

2.你的語速很重要，你最好一個詞一個詞吐出來，一是方便對方聽二是他會有意識的將語速放慢。

3.以上的用詞都很簡單，但是自己大腦要有一定的條理。

向國外客戶打電話的最佳時間

這是我自己整理的一個時間表，主要排序依據(jù)是當?shù)氐淖飨r間，一般我選的是客戶當?shù)貢r間上午9：30--11:30左右，這個時候應該是最佳時間。

8:00 美國的西部地區(qū)，如洛杉磯、西雅圖、舊金山。以及加拿大的溫哥華

(這個時間是當?shù)乜煜掳嗟臅r間，只能打電話，發(fā)郵件效果不佳,和下午發(fā)沒差別)

9:00 及以后2小時 日本，韓國

10:00 及以后2小時 東南亞部分地區(qū)(馬來西亞、印尼、越南、泰國、柬埔寨)

12:00 及以后2小時 印度、尼泊爾、孟加拉

13:00 及以后2小時 巴基斯坦

14:00 及以后2小時 阿聯(lián)酋

14:30 及以后2小時 伊朗、科威特

15:00 及以后2小時 沙特阿拉伯、俄羅斯莫斯科附近地區(qū)

16:00 及以后2小時 以色列、土耳其、烏克蘭、羅馬尼亞、希臘、芬蘭、南非、保加利亞

17:00 及以后2小時 匈牙利、奧地利、瑞典、克羅地亞、捷克、德國、瑞士、荷蘭、比利時、阿爾及利亞、尼日利亞、法國、西班牙

18:00 及以后2小時 英國、愛爾蘭、摩洛哥、葡萄牙、冰島

21:00 及以后2小時 巴西、烏拉圭、阿根廷等南美地區(qū)以及加拿大東部圣約翰斯地區(qū)、22:00 及以后2小時 巴拉圭、智利、委內(nèi)瑞拉、多米尼加、玻利維亞、波多黎各等南美國家

23:00 及以后2小時 哥倫比亞、牙買加、秘魯、古巴、加拿大的渥太華地區(qū)附近以及美國最東部地區(qū)，如波士頓、紐約。

0:00 及以后2小時 尼加拉瓜、危地馬拉、美國中部區(qū)、墨西哥、加拿大的溫尼伯地區(qū)

跟國外客戶打電話技巧 2009-02-12 17:29 用電話同外商交談時，由于只能聽到對方的聲音而看不到對方的表情或姿態(tài)。因此，要想結(jié)束同他們的電話交談，事先記住一些慣用的表達辭句，就顯得極為重要的。大致分為以下幾種情況：

1、如果打電話的人非常熟悉，可以說一句來結(jié)束通話。Is there anything else I can do for you?(還 有 什 么 我 可 以 幫 忙 的 嗎 ？

2、如果你認識對方家人不太熟悉的話，不妨加上這樣的問候：

Say hello to your folks.(請 代 向 你 家 人 問 安。)這樣會增進彼此的情誼。

3、如果你答應給別人傳話，可以說：

Then I’ll make sure he gets your message.(我 一 定 會 轉(zhuǎn) 達 您 的 話。);

4、如果接待的是你的客戶，也可以使用一些慣用的客套話，比如： Thank you for calling(謝 謝 您 打 電 話 來。)Nice talking to you.4(很 高 興 與 你 通 話。)Hope to see you again soon.(希 望近日 還 能 見 面。)

5、如果你是打電話的一方，可以這樣結(jié)束通話： That’s all I have to say for now.(這 就 是 我 現(xiàn) 在 所 要 講 的。)Thank you for your trouble.(謝 謝，麻 煩 您 了。)Well-I’ll call you again later(我 會 再 打 電 話 給 您。)掌握了以上這些結(jié)束通話的方法，你就可以從從容容地結(jié)束通話了。

第三篇：接待國外客戶常用英語小結(jié)

接待國外客戶常用英語小結(jié)

社交招待

1.Would like a glass of water? / can I get you a cup of Chinese red tea?

/ How about a Coke?

2.All right, let me make some.I’ll be right back.3.A cup of coffee would be great.Thanks.4.There are many places where we can eat.How about Cantonese food?

5.I would like to invite you for lunch today.6.Oh, I can’t let you pay.It is my treat, you are my guest.7.May I propose that we break for coffee now?

8.Excuse me.I’ll be right back

9.Excuse me a moment.告別

1.Wish you a very pleasant journey home? Have a good journey!

2.Thank you very much for everything you have done us during your stay in China.3.It is a pity you are leaving so soon.4.I’m looking forward to seeing you again.5.I’ll see you to the airport tomorrow morning.6.Don’t forget to look me up if you are ever in FUZHOU.Have a nice journey!

約會

1.May I make an appointment? I‘d like to arrange a meeting to discuss our new order.2.Let’s fix the time and the place of our meeting.3.Can we make it a little later?

4.Do you think you could make it Monday afternoon? That would suit me better.5.Would you please tell me when you are free?

6.I’m afraid I have to cancel my appointment.7.It looks as if I won’t be able to keep the appointment we made.8.Will you change our appoint tomorrow at 10:00 to the day after tomorrow at the came time?

9.Anytime except Monday would be all right.10.OK, I will be here, then.11.We’ll leave some evenings free, that is, if it is all right with you.品質(zhì)

1.We have a very strict quality controlling system, which promises that goods we produced are always of the best quality.2.You have got the quality there as well as the style.3.How do you feel like the quality of our products?

4.The high quality of the products will secure their leading status in the market place.5.You must be aware that our quality is far superior to others.6.We pride ourselves on quality.That is our best selling point.7.As long as the quality is good.It is all right if the price is a bit higher.8.They enjoy good reputation in the world.9.When we compare prices, we must first take into account the quality of the products.10.There is no quality problem.Quality is something we never neglect.11.You are right.It is good in material, fashionable in design, and superb in workmanship.12.We deliver all our orders within one month after receipt of the covering letters of credit.13.Do you have specific request for packing? Here are the samples of packing available now, you may have a look.14.I wonder if you have found that our specifications meet your requirements.I’m sure the prices we submitted are competitive.Sample Text

問好

1.Good morning/afternoon/evening./May I help you? /Anything I can do for you?

2.How do you do? /How are you? / Nice to meet you.3.It’s a great honor to meet you./I have been looking forward to meeting you.4.Welcome to China.5.We really wish you’d have a pleasant stay here.6.I hope you’ll have a pleasant stay here.Is this your fist visit to China?

7.Do you have much trouble with jet lag? 機場接客

1.Excuse me;are you Mr.Wilson from the International Trading Corporation?

2.How do I address you?

3.May name is Benjamin liu.I’m from the Fuzhou E-fashion Electronic Company.I’m here to meet you.4.We have a car an over there to take you to you hotel.Did you have a nice trip?

5.Mr.David smith asked me to come here in his place to pick you up.6.Do you need to get back your baggage?

7.Is there anything you would like to do before we go to the hotel?

相互介紹

1.Let me introduce my self.My name is Benjamin Liu, an Int’l salesman in the Marketing Department.2.Hello, I am Benjamin Liu, an Int’l salesman of FUZHOU E-FASHION ELECTRONIC COMPANY.Nice to meet you./pleased to meet you./ It is a pleasure to meet you.3.I would like to introduce Mark Sheller, the Marketing department manager of our company.4.Let me introduce you to Mr.Li, general manager of our company.5.Mr.Smith, this is our General manage, Mr.Zhen, this is our Marketing Director, Mr.Lin.And this is our RD Department Manager, Mr.Wang.6.If I’m not mistaken, you must be Miss Chen from France.7.Do you remember me? Benjamin Liu from Marketing Department of PVC.We met several years ago.8.Is there anyone who has not been introduced yet?

9.It is my pleasure to talk with you.10.Here is my business card./ May I give you my business card?

11.May I have your business card? / Could you give me your business card?

12.I am sorry.I can’t recall your name./ Could you tell me how to pronounce your name again?

13.I’ am sorry.I have forgotten how to pronounce your name.小聊

1.Is this your first time to China?

2.Do you travel to China on business often?

3.What kind of Chinese food do you like?

4.What is the most interesting thing you have seen in China?

5.What is surprising to your about China?

6.The weather is really nice.7.What do you like to do in your spare time?

8.What line of business are you in?

9.What do you think about…? /What is your opinion?/What is your point of view?

10.No wonder you’re so experienced.11.It was nice to talking with you./ I enjoyed talking with you.12.Good.That’s just what we want to hear.確認話意

1.Could you say that again, please?

2.Could you repeat that, please?

3.Could you write that down?

4.Could you speak a little more slowly, please?

5.You mean…is that right?

6.Do you mean..?

7.Excuse me for interrupting you.

第四篇：國外客戶接待歡迎詞推薦[范文模版]

國外客戶接待歡迎詞推薦

在現(xiàn)實社會中，需要使用歡迎詞的場合越來越多，歡迎詞用語務必富有激情和表現(xiàn)出致詞人的真誠。那么，怎么去寫歡迎詞呢？下面是小編整理的國外客戶接待歡迎詞推薦，歡迎大家分享。

尊敬賓客朋友：

歡迎您瀏覽精彩紛呈新君悅酒店網(wǎng)站，感謝您對新君悅酒店支持與垂注！

酒店于20xx年8月29日對外營業(yè)，20xx年2月被國家旅游局評為“四星級旅游涉外酒店”后，為了提高酒店競爭力，在xx年新增加了二座酒店式公寓樓，之后于xx年又新建了一座客房樓，使客房總數(shù)達260多間，接待能力大大提高。酒店于xx年將餐飲擴大經(jīng)營，增加了經(jīng)營面積，餐位達1600多個（其中豪華貴賓房三十多間，中型宴會廳兩個）。多年來酒店成功接待了省運會，每年國際環(huán)南中國海自行車賽、高爾夫亞洲巡回賽，花卉世界多個大型活動以及各類型社團、婚慶等活動。均得到客人認可，在社會上留下了良好口碑。

酒店為提升企業(yè)形象，分別成為廣東省烹飪協(xié)會、中國烹飪協(xié)會會員單位、團體單位。xx酒店被評為“順德餐飲名店”，在廣州、番禺、佛山、大良等周邊地區(qū)享有飲食美譽。經(jīng)過全體員工共同努力，xx酒店皇朝食府被中國烹飪協(xié)會評為“中華餐飲名店”，為酒店爭取了飲食行業(yè)最高榮譽。

面對行業(yè)竟爭，酒店與時俱進地調(diào)整經(jīng)營策略，加強內(nèi)部深化管理，健全各項規(guī)章制度，并定期進行服務質(zhì)量月、員工技能大賽及每月杰出員工評選，推出“用你專業(yè)去感動客人”活動和連續(xù)多年進行春秋兩季交易會“微笑禮貌大使”評選活動，另外酒店全年實施“五常法”管理，提出常組織、常整頓、常清潔、常規(guī)范、常自律等“五常”管理精髓。酒店通過一系列活動，促進了行業(yè)服務質(zhì)量提高，在總辦領導下酒店各部門緊密配合，團結(jié)一致，在各個活動中都能收到預期良好效果。

光陰似箭，日月如梭，新君悅酒店經(jīng)過多年洗禮，無論在設施硬件、經(jīng)營理念、還是服務質(zhì)量上，都有了很大提高，今天新君悅酒店已發(fā)展成為配套功能齊全四星級商務型酒店，為陳村地區(qū)各類型接待、應酬及旅游業(yè)發(fā)展作出了積極貢獻。

今天有幸得到您光臨，為我們酒店更上一層樓提供更專業(yè)意見，這是我們榮幸，我們一定認真聽取，不斷改進，相信你們意見，一定能成為我們酒店進取動力和成功基石。多謝！

第五篇：國外客戶接待流程

TCK國際部 國外客戶接待流程

為了完善國際部外事活動的程序，提高對外接待的水平和效率，降低部門及個人的成本費用，特制訂以下流程。

一、接待上報

1.國際銷售業(yè)務員在跟客戶確定來訪后，需要提前一周上報給部門主管。內(nèi)容包括來訪客戶公司名稱，國家或地區(qū)，來訪時間，預估來訪目的，公司情況簡介，來訪客戶人數(shù)、姓名、職務等（把這些做成一個WORD即可）；并附上日程表或培訓表（時間，內(nèi)容，培訓人或陪同人員都要寫清楚）。若沒有此2項內(nèi)容，部門主管將不給予批準。

2.部門主管批準后，由部門主管統(tǒng)一協(xié)調(diào)需要陪同接待的人員。3.若是部門主管的客戶來訪，也需向本部門內(nèi)相關人員發(fā)送培訓表，以便讓相關人員提前做好準備。

二、接待申請

1.部門主管批準業(yè)務員的客戶來訪計劃后，該業(yè)務員須填報公司的用車計劃單，客戶到公司考察審批單，費用申請單，經(jīng)部門主管和營銷總監(jiān)簽字后，一并送到行政辦和總監(jiān)審批。2.部門主管批準上報后，業(yè)務員向副總裁（楊總）或技術(shù)總監(jiān)或總工辦申請培訓需配合的技術(shù)人員。

三、接待前準備

1.業(yè)務員全權(quán)負責給客戶預定賓館，預定餐廳。客戶的住宿費用

由客戶自行解決，餐飲標準根據(jù)客戶的級別參照公司標準執(zhí)行。2.車輛使用：市內(nèi)接送客戶用公司的轎車、商務車或的士。原則上使用轎車或商務車接送客戶往返洛陽機場，酒店和公司，市內(nèi)一般打的士。客戶往返鄭州機場和公司的，請業(yè)務員詳細告知客戶自己乘坐大巴到市內(nèi)，公司派車到市內(nèi)接送客戶。

四、接待原則

1.國外商人講究談判對等的原則，根據(jù)來訪客戶的人數(shù)，國際部不要每次所有人都去接待，尤其是在商務談判時，董事長、部長、副部長（看對方人數(shù)定）、業(yè)務員出席即可。

2.請客費用要控制。中午吃快餐，晚上可以請客戶去餐廳。第一天和最后一天或有董事長參加的晚宴可以豐盛。

3.娛樂費用。客戶如果想在晚餐后有娛樂活動，一般情況下自費。培訓后，出外旅游盡量避免。旅游費用由客戶自費，特殊情況上報審批。

4.接待結(jié)束后，要提交一個簡單的匯報。主要闡明來訪效果、總結(jié)和經(jīng)驗。

TCK營銷中心國際貿(mào)易部

2010年1月16日

營銷總經(jīng)理：

總監(jiān)： 董事長：

備注:關于國際部申請派車接送客戶事宜，我們會為公司和個人考慮，但畢竟這是關系公司形象和實力的事情，即使在國外，只要是第一次參觀、考察，并在客戶的同一城市內(nèi)，主人都會派商務車接送客戶往返機場和公司。希望公司還是能夠大力支持。