第一篇：英語寫作：發(fā)貨延遲的抱怨信函寫作范本

美聯(lián)英語提供：英語寫作：發(fā)貨延遲的抱怨信函寫作范本

小編給你一個美聯(lián)英語官方試聽課申請鏈接：http://www.tmdps.cn/?tid=16-73374-0

Complaints & Claims(抱怨和索賠信函)的目的是為了獲取更好的服務(wù)，對已出現(xiàn)的問題求得盡快的、妥善的解決。它通常是買方由于對收到的貨物不滿而書寫，如：貨物未按時到達;貨物雖抵達，但與訂單所載不同;貨物有損毀現(xiàn)象;貨物數(shù)量短缺或多余;貨物質(zhì)量與樣品不符;服務(wù)不合理以及收費過高等，這些均是抱怨、索賠的正當(dāng)理由。

書寫抱怨、索賠信函時，不妨開門見山提出原先雙方同意的條件，然后列舉事實以表示有何不滿，以及為什么不滿，最后提出解決的方法。內(nèi)容應(yīng)明確、清楚、有理，語氣要簡潔、堅決。避免使用憤怒和使對方過于難堪的措辭(除非你所抱怨的問題反復(fù)發(fā)生，且多次投訴而毫無結(jié)果)。

For Delay in Shipment(由于發(fā)貨延遲而抱怨)

Dear Sirs，The furniture we ordered from you should have reached us a week ago.The delay in delivery has put us to great inconvenience.It is therefore imperative that you dispatch them immediately.Otherwise we shall be obliged to cancel the order and obtain the goods elsewhere.Please look into the matter as one of urgency and let us have your reply as early as possible.Yours faithfully

親愛的先生們：

我方從貴方訂購的家具應(yīng)于一星期前收到。發(fā)貨的延遲給我方帶來了很大的不便。因此，貴方必須立即發(fā)貨，否則我們將被迫取消訂單，到另處訂貨。

請緊急處理此事，并盡快告知結(jié)果。抱怨信函寫作包裝不妥

Complaints & Claims(抱怨和索賠信函)的目的是為了獲取更好的服務(wù)，對已出現(xiàn)的問題求得盡快的、妥善的解決。它通常是買方由于對收到的貨物不滿而書寫，如：貨物未按時到達;貨物雖抵達，但與訂單所載不同;貨物有損毀現(xiàn)象;貨物數(shù)量短缺或多余;貨物質(zhì)量與樣品不符;服務(wù)不合理以及收費過高等，這些均是抱怨、索賠的正當(dāng)理由。

書寫抱怨、索賠信函時，不妨開門見山提出原先雙方同意的條件，然后列舉事實以表示有何不滿，以及為什么不滿，最后提出解決的方法。內(nèi)容應(yīng)明確、清楚、有理，語氣要簡潔、堅決。避免使用憤怒和使對方過于難堪的措辭(除非你所抱怨的問題反復(fù)發(fā)生，且多次投訴而毫無結(jié)果)。

For Poor-Packing(由于包裝不妥提出索賠)

Dear Sirs，We are writing to inform you that the toys covered by our order No.519 arrived in such an unsatisfactory condition that we have to lodge a claim against you.It was found upon examination that 10% of them are broken and some are badly scratched，obviously due to the improper packing.Therefore，we cannot offer it for sale at the normal price and suggest that you make us an allowance of 20% on the invoiced cost.This is the amount by which we propose to reduce our selling price.If you cannot accept，I’m afraid we shall have to return them for replacement.Sincerely yours，親愛的先生們：

我們寫信通知貴方，519號訂單玩具已收到，但貨物狀況很不令人滿意，故我們不得不提出索賠。經(jīng)檢查，我們發(fā)現(xiàn)有10%的貨物破損，而且另有一些也有嚴(yán)重磨損現(xiàn)象。很明顯，這是由于包裝不妥造成的。因此，我們無法以原價售出貨物。建議貴方依照發(fā)票金額給予20%的折扣，這是我們所建議降低的售價額度。如果貴方無法接受，我們將不得不退貨，要求替換。

美聯(lián)英語：www.tmdps.cn

第二篇：商務(wù)英語寫作之發(fā)貨延遲

商務(wù)英語寫作之發(fā)貨延遲

商務(wù)英語寫作之發(fā)貨延遲：當(dāng)你遇到對方發(fā)貨言辭的情況，你知道如何用商務(wù)英語寫作抱怨信嗎？現(xiàn)在，就來看看外語教育網(wǎng)為您準(zhǔn)備的商務(wù)英語寫作之發(fā)貨延遲吧，讓你以最快的速度解決所有煩惱。

下面我們先來介紹一下商務(wù)英語信函——Complaints & Claims（抱怨和索賠信函）。Complaints & Claims的目的是為了獲取更好的服務(wù)，對已出現(xiàn)的問題求得盡快的、妥善的解決。它通常是買方由于對收到的貨物不滿而書寫，如：貨物數(shù)量短缺或多余；貨物質(zhì)量與樣品不符；服務(wù)不合理以及收費過高；貨物未按時到達；貨物雖抵達，但與訂單所載不同；貨物有損毀現(xiàn)象等，這些均是抱怨、索賠的正當(dāng)理由。

書寫抱怨、索賠信函時，不妨開門見山提出原先雙方同意的條件，然后列舉事實以表示有何不滿，以及為什么不滿，最后提出解決的方法。內(nèi)容應(yīng)清楚、有理、明確，語氣要堅決、簡潔。避免使用憤怒和使對方過于難堪的措辭（除非你所抱怨的問題反復(fù)發(fā)生，且多次投訴而毫無結(jié)果）。

For Delay in Shipment（由于發(fā)貨延遲而抱怨）

Dear Sirs,The furniture we ordered from youshould have reached us a week ago.The delay in delivery has put us togreat inconvenience.It is therefore imperative that you dispatch themimmediately.Otherwise we shall be obliged to cancel the order andobtain the goods elsewhere.Please look into the matter as one of urgency and let us have your reply as early as possible.Yours faithfully

親愛的先生們：

我方從貴方訂購的家具應(yīng)于一星期前收到。發(fā)貨的延遲給我方帶來了很大的不便。因此，貴方必須立即發(fā)貨，否則我們將被迫取消訂單，到另處訂貨。

請緊急處理此事，并盡快告知結(jié)果。

第三篇：經(jīng)典：商務(wù)英語10種抱怨信函寫作篇

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經(jīng)典：商務(wù)英語10種抱怨信函寫作篇

Complaints & Claims（抱怨和索賠信函）抱怨、索賠信函的目的是為了獲取更好的服務(wù)，對已出現(xiàn)的問題求得盡快的、妥善的解決。它通常是買方由于對收到的貨物不滿而書寫，如：貨物未按時到達；貨物雖抵達，但與訂單所載不同；貨物有損毀現(xiàn)象；貨物數(shù)量短缺或多余；貨物質(zhì)量與樣品不符；服務(wù)不合理以及收費過高等，這些均是抱怨、索賠的正當(dāng)理由。

書寫抱怨、索賠信函時，不妨開門見山出原先雙方同意的條件，然后列舉事實以表示有何不滿，以及為什么不滿，最后提出解決的方法。內(nèi)容應(yīng)明確、清楚、有理，語氣要簡潔、堅決。避免使用憤怒和使對方過于難堪的措辭（除非你所抱怨的問題反復(fù)發(fā)生，且多次投訴而毫無結(jié)果）。

1）For Delay in Shipment(由于發(fā)貨延遲而抱怨)

Dear Sirs ，The furniture we ordered from you should have reached us a week ago.Needless to say , the delay in delivery has put us to great inconvenience.It is therefore imperative that you dispatch them immediately.Otherwise we shall be obliged to cancel the order and obtain the goods elsewhere.Please look into the matter as one of urgency and let us have your reply as early as possible.Yours faithfully，親愛的先生們：我方從貴方訂購的家具應(yīng)于一星期前收到。不用說，發(fā)貨的延遲給我方帶來了很大的不便。因此，貴方必須立即發(fā)貨，否則我們將被迫取消訂單，到另處訂貨。

請緊急處理此事，并盡快告知結(jié)果。

2）For Poor-Packing（由于包裝不妥提出索賠）

Dear Sirs ，We are writing to inform you that the toys covered by our order No.519arrived in such an unsatisfactory condition that we have to lodge a claim against you.It was found upon examination that 10%of them are broken and some are badly scratched , obviously due to the improper packing.Therefore, we cannot offer it for sale at the normal price and suggest that you make us an allowance of 20% on the invoiced cost.This is the amount by which we propose to reduce our selling price.If you cannot accept , Im afraid we shall have to return them for replacement.Sincerely yours ，親愛的先生們：我們寫信通知貴方，519號訂單玩具已收到，但貨物狀況很不令人滿意，故我們不得不提出索賠。經(jīng)檢查，我們發(fā)現(xiàn)有10％的貨物破損，而且一些也有嚴(yán)重磨損現(xiàn)象。很明顯，這是由于包裝不妥造成的。因此，我們無法以原價售出貨物。建議貴方依照發(fā)票金額給予20％的折扣，這是我們所建議降低的售價額度。如果貴方無法接受，我們將不得不退貨，要求替換。

3）For Damage of Goods（由于貨物損壞而抱怨）

Dear Sirs，Our order No.JT-8 The glassware you supplied to our order of 3rd July was delivered by the shipping company this morning.The 160 cartons containing the goods appeared to be in perfect 洛基國際英語

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condition.But when I unpacked them with great care , I regret to report that 10 cartons of glassware badly cracked.We trust you can understand that we expect the compensation for our dam aged goods.Yours faithfully，親愛的先生們：訂單JT－8號我方于7月3日從貴處訂購的玻璃器皿已于今早貨運公司送到。裝有貨物的160個紙箱完好無損。但當(dāng)我們小心打開檢查時，發(fā)現(xiàn)有10箱玻璃器皿嚴(yán)重破損。相信貴處能理解我方要求對損壞貨物進行賠償。

4）For Incomformity（由于貨物不符而抱怨）

Dear Sirs ，On March 12, we ordered 1,200 shirts size 42.But unfortunately ,we received completely different articles-children clothes today.We can only presume that a mistake was made and the children clothes were for another order.As I have several customers waiting , please arrange for the replacements at once.Faithfully yours，親愛的先生們：三月十二日我訂購了一千二百件四十二號男式襯衣。但不幸的是，今天我們收到了完全不同的貨物――兒童服裝。我們想貴方一定搞錯了，兒童服裝是另一份訂單。由于有幾位客戶在等貨，故請貴方立即安排更換貨物。

5）For Unacceptable Substitute（由于無法接受替代物而抱怨）

Dear Mr.Cliff，During the past three months I have placed two sizable orders for The Handy Desk Companion by Roy.specifying the hard back binding.But both time you sent me paper-back binding because you were out of stock on the hard-back.Fortunately ,I am still selling a few of the paper backs ,but more and more customers ask for the hard-back ones.(At least two of our competitors have this reference book in hard-back in our cities).“成千上萬人瘋狂下載。。。

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第四篇：英語申請信函寫作

考研英語申請信寫作介紹及經(jīng)典范文

當(dāng)一個人想得到某種機會或某些東西，如申請得到獎學(xué)金、求學(xué)、申請出國簽證等，往往通過申請信來請求。申請信如何分段，沒有嚴(yán)格的規(guī)定，其內(nèi)容一般應(yīng)包括以下三個部分：申請的具體內(nèi)容和緣由；自己的情況和條件；提出要求，如回信、面試等等。

對于不同的申請內(nèi)容，在介紹自己情況的時候也要有不同的側(cè)重。例如在求學(xué)信中，應(yīng)比較側(cè)重介紹自己已有的學(xué)位及專業(yè)情況；在申請留學(xué)經(jīng)濟資助的信中，應(yīng)著重介紹自己的學(xué)業(yè)及學(xué)術(shù)水平，因為國外很多學(xué)校頒發(fā)獎學(xué)金是以此為標(biāo)準(zhǔn)的。

寫申請信應(yīng)注意：第一，語氣要誠摯友好千萬不要表現(xiàn)出強求的意思；第二，對于申請的內(nèi)容和原因一定要寫得非常清楚；第三，盡管不能表現(xiàn)出強求的意思，但是期望得到的心情一定要表達出來。

以下是兩封申請信，第一封是求學(xué)信，另一封是申請留學(xué)資助的，第一封信用的是齊頭式，第二封信用的是縮進式，信頭和信內(nèi)地址都已省略。

［Directions］: You are a student of Huabei University,.Write an application to get a scholarship for your graduate study in another university in America.You should write about 100 words.Do not sign your own name at the end of your letter,using “Li Ming” instead.You do not need to write the address.［參考范文之一］ Dear Sir or Madam: I am writing to apply for admission to your university to pursue my M.S.degree.I have read the annual prospectus issued by your university and found that it has the best graduate program of chemistry.I am greatly interested in the program.I graduated in 2004 from Huabei University, majoring in Chemistry and holding a B.S.degree.At university, I took many fundamental courses in Chemistry and my English is excellent as I had served as the head of English Association for two years.Since then I have been teaching Chemistry in Beijing Normal University.Through my teaching experience, I have not only deepened my understanding in this field, but mastered many complicated research skills as well.Two of my former professors and the present dean of our department have kindly written letters of recommendation for me, as enclosed with this letter.Thank you very much.I look forward to hearing from you soon.Sincerely yours, Li Ming ［參考范文之二］ Dear Sir or Madam:

I wish to apply for admission to your department as a graduate student.I am writing to ask whether it will be possible for you to grant me a full scholarship, considering my academic record and the fact that I have no relatives or friends in America who can act as my sponsor.I completed a four-year course in chemistry at Beijing University last June.During my four years in the university, I have passed all the required courses of study with satisfactory marks.With Chemistry as my major, I minored in Physics and Mathematics.Enclosed herewith is my transcript from the department concerned.My English is very good.I have been learning English since early childhood with the help of my father who is a professor of English in Fudan University, Shanghai.I therefore believe that I will not have language difficulties while studying in the United States.I should be most grateful if you would give my request favorable consideration.Thank you very much and look forward to your reply.Li LI 英語留學(xué)申請信五例 【例一】

Post Office Box 2418 Branch 28-5 Post Code 100081 Beijing, P.R.C.November 12, 1997 The Registrar of Admission The Graduate School of the Pennsylvania State University U.S.A.16802 Dear Sir: I am deeply interested in your graduate school in the Department of MechanicalEngineering, and plan to apply for admission for the fall of 1998.My GPA in the university was 3.5, and I plan to take TOEFL and GRE in October and December, 1997, respectively.Please send catalog and application forms to me.I shall be greatly appreciated.Very truly yours, Wang Yang 【例二】

Department of Applied Physics Tsinghua University, 100084 Beijing, China Sept.11th, 1999 RE: Applying for Admittance Office of Graduate Admissions Boston University Massachusetts, U.S.A.Dear Sir, I am writing in the hope that I may obtain an opportunity to further my study in Applied Physics toward Master degree in your university.My name is Li Jin, an undergraduate student of the Department of Applied Physics, Tsinghua University(China).Next year in the summer, I will graduate and get my BS degree.I plan to continue my study and research in this field under the instructions of firstclass professors and in a dynamic academic atmosphere.I chose Boston University because there are a congenial team of researchers, an array of databases and research projects in your school of Physics.I believe my interests are extremely congruent with the strengths of the school.And my solid academic background will meet your general entrance requirements for graduate study.I will appreciate it very much if you could send me the Graduate Application Forms, the Application Form for Scholarships/Assistantships, a detailed introduction to the School of Physics, and other relevant information.My mailing address is shown on the top of this letter.I am looking forward to hearing from you soon.Sincerely yours, Li Jin 【例三】

English College Beijing Foreign Language University Beijing 100083 P.R.China June 16, 1999 Office of Admission Huntington University Dear Sir, Thank you for your letter and the application forms.Enclosed you will find the completed forms and three checks(80 dollars)for the application fee and the first months rent for dormitory.The additional 5 dollars will be deposited at your college.I shall appreciate any favorable action you might take in admitting me to your college for the spring semester of 1998.I am most anxious to hear from you soon.Sincerely yours，Zhao Pengfei 【例四】

Department of Finance and Econmics Shanghai Jiaotong University Shanghai 200043 May 1, 1999 Graduate School Oxford University London Dear Sir: Thank you for your email and kind offer!Definitely, I would like to try to apply for a visa for the winter quarter.I understand that both you and Professor Black have tried very hard to help me with my situation and I appreciate your efforts.As it is true that nobody really knows why the visa officers refuse certain applicants and allow others, I have been told by several successful visa reapplicants that reapplying with a new I20 with a slightly different offer from the US schools would help.For example, a slight increase in financial aid and so on.I don't know whether this is something possible for you to consider for my situation.But I would really appreciate if you could consider some possibilities.I know that I have given you enough trouble and please ignore my request if it is too difficult for you to do.I will simply try my best to get my visa and come to your school.英文留學(xué)申請信四例 【例一】

Communication Department Fudan University Shanghai 200056 P.R.China March 23, 2001 Graduate School University of Toronto Toronto, Ontario Dear Sir, I have just received from your office an application form and information for international students.However, I have completed and submitted the same form and paid the admission/evaluation fee before.Would you please tell me if my application and fee have reached you or if the recent materials were sent to me by mistake? Thanks for your assistance.Yours sincerely, Luan Jinfu 【例二】

Department of Computer Beijing University Beijing 100087 P.R.China 1st May, 2000 Office of Admission University of Auckland Private Bag Auckland New Zealand Dear Sir, I am going to graduate from Department of Computer in Beijing University in June next year.I am very eager to enter the Graduate School of your university next fall to study applied computer for Ph.D.degree.I would appreciate it very much if you would send me a graduate catalog of your university and any other necessary information, and also a set of application forms for admission.Thank you for your kind assistance.Sincerely yours，Wang Feng 【例三】

Department of Applied Mathematics Wuhan University Wuhan 430000 P.R.China March 16, 1999 Office of Foreign Admission University of Waterloo Waterloo, Ontario Canada Dear Admission Officer: I am ×××, the Chinese applicant who desires to pursue my Ph.D.study in your honored program.I am very sorry to inform you that I presently cannot afford the application fee you demand because of the following reasons: 1The high foreign currency exchange rate, US = 8.9 RMB;2.My relative low monthly income, about 200 RMB(equal to only);3.The extremely strict limitation in China to obtain foreign currency, esp.U.S.Dollar in near future.According to current foreign currency regulation, only citizens who get visa can have at most ,000 exchanged.I got excellent scores on TOEFL(63/62/67, total: 640, May, 1998)and GRE(V: 700, Q: 800, A: 800, total: 2,300, Nov.5th, 1998).My graduate GPA is 3.7.I sincerely hope you can consider my situation and review my application first.Thanks a lot.Your kindness is greatly appreciated.Yours truly，F(xiàn)ang Lin 【例四】

Department of Chemical Engineering Tsinghua University Beijing 100084 China Jan.6, 1994 Office of Foreign Admission University of Birmingham P.O.Box 363 Birmingham B152TT U.K.

Dear Sir: I wish to pursue a doctoral degree in Chemical Engineering at your institution.My desired date of entrance is fall, 1994.Please send me necessary application forms at your early convenience.If possible, I also wish to obtain a graduate assistantship so that I may support myself and obtain more practical experience while pursuing graduate study.I obtained my B.E.(Chemical Engineering)in 1989 and M.S.(Chemical Engineering)in 1992 from Tsinghua University.At present, I work as a teacher at the same university.考研英語作文留學(xué)和獎學(xué)金申請信范文

留學(xué)申請信和獎學(xué)金申請信中須寫明下列幾點：（1）寫明申請學(xué)校和所學(xué)專業(yè)。（2）提供申請人的個人資歷。（3）索取申請學(xué)校相關(guān)的申請表等。

一、留學(xué)申請信（Application for Admittance）

經(jīng)典范文之一

Dear Sir，I am going to graduate from Department of Computer in Huabei University in June next year.I am very eager to enter the Graduate School of your university next fall to study applied computer for Ph.D.degree.I would appreciate it very much if you would send me a graduate catalog of your university and any other necessary information,and also a set of application forms for admission.Thank you for your kind assistance.Sincerely yours，Wang Feng

經(jīng)典范文之二

Dear Sir，I am writing in the hope that I may obtain an opportunity to further my study in Applied Physics toward Master degree in your university.My name is Li Jin,an undergraduate student of the Department of Applied Physics,Huabei University.Next year in the summer,I will graduate and get my B.S.degree.I plan to continue my study and research in this field.I chose Boston University because there are a congenial team of researchers,an array of databases and research projects in your school of Physics.I believe my interests are extremely congruent with the strengths of the school.And my solid academic background will meet your general entrance requirements for graduate study.I will appreciate it very much if you could send me the Graduate Application Forms,the Application Form for Scholarships/Assistantships,and other relevant information.My mailing address is shown on the top of this letter.I am looking forward to hearing from you soon.Sincerely yours，Li Ming

二、獎學(xué)金申請信（Applications for Scholarships）

經(jīng)典范文之一

Dear Sir：

I should like to apply for one of the scholarships that your department may be offering to students from other countries.Would you please send me the necessary application froms and any further details about the scholarships.I am a postgraduate student in Beijing Science and Engineering University.I major in microelectronics engineering, and do some research work during my study years.I hope to have a further study and continue to do my research work if I succeed in obtaining the engineering scholarship.Enclosed please find two letters of recommendation and my score report card.Thank you for your consideration.I look forward to your reply.Respectfully yours，Ma Minghao

經(jīng)典范文之二

Dear Dr.Gomes：

I have read the announcement of the scholarship in chemistry that the University of Colorado is offering,and I would like to submit my application.The enclosed application form for admission to the graduate school of your university will give my educational history.However,I would like to point out that I have just received an M.S.Sincerely yours，Li Ming

經(jīng)典范文之三

Dear Sir：

I am writing to you in the hope of obtaining the scholarship in history to support my study and some research work.I am a graduate student in the Department of History in the Northeast University for Nationalities.In addition to study and research work,I also write books.Recently I have finished a book on the history of the Oroqen nationality in China,which is to be published by the World Book Publishing House in the coming year.I would like to focus on that field for my advanced studies.Enclosed please find three letters of recommendation and my resume.Thank you for your time and consideration.I look forward to your reply.英語語言學(xué)校申請咨詢信樣本

你 的 姓 名(拼 音)你 的 地 址(拼 音)寫 信 日 期 所 申 請 的 學(xué) 校 校 名 所 申 請 的 學(xué) 校 的 地 址 Dear Sir/Madam, I am writing to enquire about English language courses.I would be pleased if you would send me information regarding the type, level and length of courses you run, their timetable and tuition fees.Please also inform me of the arrangements for living accommodation and an indicative fee for this.Thank you.Yours sincerely, 你 的 簽 名

第五篇：商業(yè)信函寫作（范文）

商業(yè)信函的寫作要求

商業(yè)信函不同于文學(xué)創(chuàng)作。文學(xué)作品忌顯不忌隱，忌直不忌曲，而商業(yè)信函應(yīng)清楚明確，不隱不曲。商業(yè)信函的寫作要求是：

1、主題突出，觀點明確

商業(yè)信函是為開展某項商業(yè)業(yè)務(wù)而寫的，具有明顯的目標(biāo)。信文內(nèi)容應(yīng)緊緊圍繞這一目標(biāo)展開，不要涉及無關(guān)緊要的事情，以免沖淡主題；也不必象私人一般信函那樣，寫入問候、寒喧一類詞語。向?qū)Ψ教岢龅膯栴}要明確，回答對方的詢問也要有針對性，不能答非所問，或故意繞彎子，回避要害。鑒于商業(yè)信函往來涉及經(jīng)濟責(zé)任，所談事項必須觀點明確，交待清楚。例如答復(fù)對方訂貨要求時，必須將供應(yīng)商品的規(guī)格、性能、供貨日期、價格與折扣條件、交貨方式、經(jīng)濟責(zé)任等，一一交待清楚，切忌含混不清，以免日后糾紛。

2、面向?qū)Ψ浆?/p>

為促進雙方經(jīng)銷往來，信函應(yīng)給對方一個好的印象。因此，在寫信之前，要設(shè)身處地想一想：對方的需要：對方的處境、利益與困難；如何在互惠互利的前提下盡可能考慮對方的需求，還要考慮對方的地位、身份、專業(yè)知識、文化程度，接受能力等，使對方正確理解信中所談內(nèi)容。

態(tài)度誠懇是指信文內(nèi)容應(yīng)實事求是，不要夸夸其談，弄虛作假。同時即使對方提出的要求不能接受，也應(yīng)用委婉地語氣加以

解釋，以求保持良好關(guān)系，不致?lián)p害以后的買賣來往。

3、實事求是，謙恭有禮

經(jīng)商往來要求實事求是，遵守職業(yè)道德，維護企業(yè)與個人的信譽，不得蓄意欺騙對方或設(shè)下圈套誘使對方上鉤，以謀求不正當(dāng)利益。謙恭有禮不是僅說幾句客套話，而是要尊重對方，講究文明禮貌。例如，收到對方來函，應(yīng)盡快給以答復(fù)，拖延回信的做法是不禮貌的。

4、結(jié)構(gòu)嚴(yán)謹(jǐn)、首尾圓合

結(jié)構(gòu)嚴(yán)謹(jǐn)，要做到這一點應(yīng)在動筆之前，首先把所要寫的內(nèi)容有條不紊地組織起來，列成提綱或打草稿，以免結(jié)構(gòu)松散，首尾脫節(jié)。

商業(yè)信函的特點是開門見山。可在信的開頭直接進入主題而不落俗套。在信的結(jié)尾可提出各種希望等。

5、語氣平和，用詞準(zhǔn)確

為了達到買賣往來的目的，注意寫信的口吻與語氣是很重要的。商業(yè)信函的語氣要平和，要平等相符，不得用命令或變相威脅的語氣，要做到不卑不亢。

用詞要準(zhǔn)確，不要用一些晦澀的或易于引起歧義的詞語。用詞不當(dāng)或不準(zhǔn)確，常常會使對方引起誤解，甚至被人利用而導(dǎo)致一方經(jīng)濟損失。例如提請對方供貨時，不要用“大量”、“許多”一類詞語，應(yīng)具體說明數(shù)量。同樣，報價不能籠統(tǒng)地說“合理價格”或“市場價格”，而應(yīng)說明具體價格為多少，用何種貨幣，怎樣結(jié)

算，有沒有各種附加收費，盡量避免使用“大約”、“左右”一類詞語。答復(fù)對方的來信，最好說明那封來信的日期、內(nèi)容、編號，不要籠統(tǒng)地說“來信收到”或“上月來信”等，因為來信可能不止一封。

此外，信文用字應(yīng)規(guī)范化，還要正確使用標(biāo)點符號。

6、清楚簡潔，注意修辭

信文內(nèi)容與形式都要做到清楚簡潔。做生意講求效率與節(jié)省時間。清楚簡潔的書信最受歡迎。要避免使用長句冗詞以及不必要的修辭詞。

商業(yè)信函以實用為宗旨，它不象文學(xué)作品那樣講究修辭，但必要的修辭也是不可少的。不通順或邏輯混亂的語句，就會影響意思的表達和信息的交流。

最后要養(yǎng)成寄信前至少檢查一遍的習(xí)慣。除核實內(nèi)容是否完整、事實是否準(zhǔn)確外，還要檢查語句是否有毛病，以及檢查信件是否能為對方理解和接受，經(jīng)過檢查認為滿意后，再簽名寄出。

中文商務(wù)信函寫作格式

對秘書人員而言，寫成一封得體、明確的信，不僅要有對書信內(nèi)容所涉業(yè)務(wù)或相關(guān)背景的熟悉，還應(yīng)了解中外書信的基本規(guī)范。

中文書信內(nèi)容的結(jié)構(gòu)，主要由稱呼、啟詞、正文、酬應(yīng)過渡、祝頌詞、簽署、日期等七部分組成。

1、稱呼 稱呼是寫信人對受信人的尊稱，主要依據(jù)相互間的隸屬關(guān)系、親疏關(guān)系、尊卑關(guān)系、長幼關(guān)系等而定，一般都用“敬語＋稱謂”的形式組成。如：“尊敬的王總經(jīng)理”、“親愛的劉主任”、“尊敬的董事長先生閣下”等。對某些特殊的內(nèi)容或與境外華文地區(qū)的人員往來還可加上“提稱”如：“尊敬的王博士總經(jīng)理海成先生臺鑒”、“親愛秘書明玉小姐雅鑒”等等。（頂格寫，后面加冒號。）

2、啟詞 啟詞是信文的起首語，可有多種表示法。如問候式的“您好”、“別來無恙”；思懷式的“久不通信，甚為懷想”、“去國半載，諒諸事順?biāo)臁钡龋毁濏炇降摹靶麓捍蠹薄ⅰ伴_張大吉”等；承前式的“上周曾發(fā)一傳真件，今仍具函，為××事”，“貴公司×月×日賜函已悉”等等。不分對象，不論內(nèi)容，一律以“您好”為書信之啟詞，實在極不恰當(dāng)。此外，公務(wù)書信的啟詞還可用“茲為、茲因、茲悉、茲經(jīng)、茲介紹、茲定于”；“頃聞、頃悉、頃獲”；“欣聞、欣悉、欣逢、值此”，以及“據(jù)了解、據(jù)報、據(jù)查實”等一系列公文用語，以提領(lǐng)全文。（在稱呼下面另起一行，前空兩格！）

3、正文 正文是書信的主體，是書信能否達到寫信人理想效果的關(guān)鍵。一封信可以專說一件事，也可以兼說數(shù)件事，但公務(wù)書信應(yīng)該一文一事。正文要清楚、明了、簡潔，并注意情感分寸，不應(yīng)有昵褻輕狂之嫌，也不可顯侮蔑輕慢之意。（在啟詞下面另起一行空兩格。）

4、酬應(yīng)過渡 正文結(jié)束時，可寫幾句酬應(yīng)性的話作為全文的過渡。如“我方相信，經(jīng)過此次合作，雙方的友誼將有進一步發(fā)展”。又如“再次表示衷心的感謝”或“代向公司其他同志問候”等等。也有用公務(wù)書信的常用結(jié)語過渡，如“特此函達、特此說明、特此重申、特此函詢、特此致歉”，或“肅此專呈、肅此奉達”，也有“特此鳴謝、敬請諒解、尚祈垂察、務(wù)請函復(fù)、至希鑒諒”，以及“承蒙惠允、承蒙協(xié)辦、承蒙惠示、不勝榮幸、不勝感激”等等。（過渡一下更符合禮儀規(guī)范）

5、祝頌詞 書信的最后，寫祝頌詞是慣例。由于寫信人與受信人的關(guān)系各有不同，書信內(nèi)容各有不同，祝頌詞的寫法便呈多種多樣。誠祝生意興隆”等等，有時，往往用簡單的一兩句話，寫明希望對方答復(fù)的要求。如“特此函達，即希函復(fù)。”同時寫表示祝愿或致敬的話，如“此致敬禮”、“敬祝健康”等。祝語一般分為兩行書寫，“此致”、“敬祝”可緊隨正文，也可和正文空開。“敬禮”、“健康”則轉(zhuǎn)行頂格書寫。

6、簽署 書信的簽署以寫信人全名為要，不能只簽個姓氏或習(xí)慣稱呼，如“老王、小王、小李、張主任、趙經(jīng)理”等，而要完整地寫成“××部主任張金水”、“××公司經(jīng)理王富成”或者 “××公司辦公室秘書李倩”、“××部業(yè)務(wù)員劉震”等。今天，許多書信都以計算機制成，但即使已打印了姓名，仍應(yīng)再以手書簽署一遍，這既表信用，亦示誠意。對某些特殊對象，署名后應(yīng)有具名語，如“謹(jǐn)上、謹(jǐn)呈、敬述”等，以表示對受件者的尊重。(通常中文

信函寫在結(jié)尾后另起一行(或空一、二行)的偏右下方位置，但一般E-mail商務(wù)信函也可靠左)以單位名義發(fā)出的商業(yè)信函，署名時可寫單位名稱或單位內(nèi)具體部門名稱，也可同時署寫信人的姓名。

7、日期 日期明確本是應(yīng)用文寫作的基本要素，書信自然不可缺了這一項。日期必須準(zhǔn)確，表現(xiàn)出寫信人的負責(zé)態(tài)度，而萬一記錯日期，也許會因此而誤事。（寫信日期-般寫在署名的下一行或同一行偏右下方位置。）

中文商務(wù)信函的寫作格式

如同一般信函，商業(yè)信文一般由開頭、正文、結(jié)尾、署名、日期等5個部分組成。

(1)開頭

開頭寫收信人或收信單位的稱呼。稱呼單獨占行、頂格書寫，稱呼后用冒號。

(2)正文

信文的正文是書信的主要部分，敘述商業(yè)業(yè)務(wù)往來聯(lián)系的實質(zhì)問題，通常包括：

①向收信人問候；

②寫信的事由，例如何時收到對方的來信，表示謝意，對于來信中提到的問題答復(fù)等等；

③該信要進行的業(yè)務(wù)聯(lián)系，如詢問有關(guān)事宜，回答對方提出 的問題，闡明自己的想法或看法，向?qū)Ψ教岢鲆蟮取Ｈ绻纫驅(qū)Ψ皆儐枺忠卮饘Ψ降脑儐枺瑒t先答后問，以示尊重；

④提出進一步聯(lián)系的希望、方式和要求。(3)結(jié)尾

結(jié)尾往往用簡單的一兩句話，寫明希望對方答復(fù)的要求。如“特此函達，即希函復(fù)。”同時寫表示祝愿或致敬的話，如“此致敬禮”、“敬祝健康”等。祝語一般分為兩行書寫，“此致”、“敬祝”可緊隨正文，也可和正文空開。“敬禮”、“健康”則轉(zhuǎn)行頂格書寫。

(4)署名

署名即寫信人簽名，通常寫在結(jié)尾后另起一行(或空一、二行)的偏右下方位置。以單位名義發(fā)出的商業(yè)信函，署名時可寫單位名稱或單位內(nèi)具體部門名稱，也可同時署寫信人的姓名。重要的商業(yè)信函，為鄭重起見，也可加蓋公章。

(5)日期

寫信日期—般寫在署名的下一行或同一行偏右下方位置。商業(yè)信函的日期很重要，不要遺漏。