第一篇：投訴信

投訴信寫作指導

步驟1.自我介紹

My name is LiHua,a high school student in China.I’m LiHua,a consumer /customer from China.步驟2.寫信目的

I’m writing to complain about/express my dissatisfaction/disappointment /concern about…

步驟3.投訴原因：具體講述不滿意的地方以及帶來的后果

常用過渡語

First of all/In the first place/Second/What’s worse(to make matters worse)/What’s unacceptable is that…/ to my disappointment, As a result 步驟4.提出相應的解決方案和建設性意見。

換貨，退貨，返修，退款，提高產品質量，服務質量等，道歉并要求補償 Taking all these factors into account /Therefore, I require that you should change it for me as soon as possible;Therefore, I do hope that you should/can change it for me as soon as possible;Would you please let me know whether or not you can send a repairman as soon as possible? I’d like a full refund.I hope that you either return my money or---------

I do hope that your travel agency treats customers with a sincere and responsible attitude and provide satisfactory service.I demand that you should apologize to me for your mistake and make up for the loss in time.步驟5.希望問題得到解決并表示感謝

I trust you will take my complaints seriously and(improve your service./provide products of high quality.)我相信你會認真考慮我的投訴。I would appreciate it very much if you could…如果你能夠……我會非常感激。I believe you will give immediate attention to this matter.我相信你會立即關注這個事。

I would like to have this matter settled by the end of…我希望截止到……這件事將會解決。

Thank you for your time and kind consideration.投訴信模板

Dear __________, I’m _________________.I’m writing to complain about/express my dissatisfaction/disappointment /concern about_________________.（一句話概述發生的事件及其時間，地點。）________________________.First of all/In the first place，__________________________(抱怨的第一個方面).Second/What’s worse/What’s unacceptable is that____________________(抱怨的第二個方面).I do hope that/ I demand that/I require that ____________________________表達本人期待的解決方案).（結束語, 從步驟5中選擇）_____________________________________。

Your sincerely

_____________(署名)書面表達

One possible version To whom it may concern, I’m one of your customers.I ordered(placed an order for)a set of Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday.And much to my disappointment, the books were so poorly packed up that the cover of one book was torn.To make matters worse, it is not a complete set, as I found one book missing.I’m sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem.I hope that you either return my money or deliver a new set of books to me.Besides, I’d like to be informed of the process of your dealing with my complaint.Looking forward to your reply.Li Hua 精彩句子

I didn’t receive them until yesterday 或 It was yesterday that I received it.The books were so poorly packed up that the cover of one book was torn..或 The package /packaging was partly damaged.注意 order / book

的區別。Book a room/a hotel /atable/ tickets for a film.reserve 同book Order goods /products

On the Internet /via the Internet./on the(your)website.From your netshop.The books are of high /good /poor quality.兩周前 two weeks ago.a fortnight ago 而不是before.假設你叫李華，昨天你收到了兩周前在某網站訂購的一款iPod touch播放器。但是 你發現收到的商品存在以下問題：

1、訂購的播放器內存是64G8,而收到播放器的內存是32GB;

2、訂購的是一款藍色播放器，而收到的是一款黑色播放器；

3、播放器的包裝盒已損壞。

請你根據以上內容，寫一封100字左右的投訴信給美國蘋果公司，要求對方道歉并 補償。注意：開頭和結尾已經給出，不計人總詞數。

生詞：播放器music player

內存：RAM

補償：make up for the loss Dear Sir or Madam，I am LiHua，a consumer from China.I am writing to complain about your poor service.___________________________________________________ _________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Yours，LiHua

Possible version: Dear Sir or Madam，I am LiHua, a consumer from China.I am writing to complain about your poor service.Two weeks ago, I placed an order via the Internet for a iPod touch music player whose color is blue and it ’ s RAM is 64GB.However, when I received the package from your company yesterday, I found something had gone wrong.First, the player I got was not what I ordered.It was a black one with 32GB RAM.Besides, the packing case had been damaged before it reached me.So I demand that you should apologize to me for your mistake and make up for the loss in time.Hoping you can give me a reply as soon as possible.Yours, LiHua

第二篇：投訴信（模版）

投訴信

Letter of Complaint

投訴信一般是針對質量低劣的產品或者服務而表達的不滿和抱怨，目的是為了讓對方根據所存在的問題給出合理的、所期望的解決方法。

投訴信的結構和內容為：第一部分，說明寫該信的主要意圖，即提出需要解決的問題和該問題給你造成的不良影響，以及解決問題的重要性；第二部分，說明詳細的情況，提出與投訴有關的重要依據，如商品的具體問題、購買日期和地點等；第三部分，提出建議，說出你所希望的解決方法和最后的結果。此外，還可以向對方建議解決問題的最后日期，并表示對所投訴問題的妥善解決充滿信心。

在寫投訴信時應注意以下幾個問題。

（1）要簡潔明了，誠實坦率。說明情況時，只要能夠證明你對此事已做了全面的了解即可，省去不相關的細節，盡量把篇幅限制在一頁之內，不要過于冗長。

（2）語氣堅定又不失禮貌，盡量避免尖銳的挑釁和責問。如果問題是針對個人的，盡量避免把鋒芒對準整個公司和團體。尤其當你投訴的公司或個人與你經常打交道時，一定要講求策略。

（3）如果該公司屢次給你提供質量低劣的服務并拒絕改變該情況，你認為唯一的解決辦法就是訴諸法律，表述你的感覺時要得體而又不失堅定。然而，除非你已決定要訴諸法律時才可以說這樣的話。

（4）如果你想要使你的投訴信更有分量，尤其是你想影響或改變某些立法式規定時，你可以讓幾個人和你聯合簽名。

（5）寫上你的聯系方式（姓名、地址、電話號碼和電子郵件地址等），以備對方與你磋商解決辦法時使用。

投訴信常見的表達方式如下。

（1）Mild（溫和的）complaint：

I am writing to you in connection with/regarding...我寫信是關于……的事。

I am writing to you to complain about the poor service/quality...of...我給您寫信是要對……低劣的服務或質量進行投訴。

I am writing to you to express my dissatisfaction with...我給您寫信是為了對……表示我的不滿。

I am sorry to inform you that...很遺憾，我要通知您的是……

I wish to make a complaint about...我想對……進行投訴。

I am afraid I have a complaint to make about...我只是想對……提出投訴。

（2）Strong（強硬的）complaint:

I feel I must protest/complain about...我覺得我應該對……提出抗議或投訴。

I feel it a must to complain about...我覺得我必須對……進行投訴。

（3）Making requests（提出要求）：

I would appreciate it if you would...如果您能……，我將不勝感激。

I will have to insist on a refund in full of the price/charge.我堅持要求全額退款。

I expect to be compensated for all the extra expenses.我期望能得到所有額外費用的賠償。

I would be very grateful if you would...as soon as possible.如果您能盡快……，我將非常感激。

I hope this situation will not occur again.我希望這種情況不會再發生。

Sample 1 Dear Sir/Madam，I am writing to draw your attention to the most undesirable attitude and manner of a particular member of your staff.A week ago, I bought a skirt in the woman's wear department of your supermarket, but when I went back home, it simply shrank after the first-time wash.So I hurried back to your after-sale service for help.When I told what had happened to the girl, Miss Ann White, who was on duty at that time, and asked for refund or exchange, she was so rude on that occasion as to interrupt me continually.Later she even said my misuse caused the result and refused to listen to me any longer.I strongly suggest that Miss White be instructed on the proper manner towards customers.I hope you attach importance to this matter, and settle it as soon as possible.Yours, Wei Lei

Sample 2

Dear Sir/Madam，I am writing to you about a most unhappy experience.Last Wednesday morning, we took a long-route bus of your company from Nanchang to Jinggang Mountain.The bus was scheduled to arrive in Jianggang Mountain at 7 o'clock in the evening, but it stopped midway at 5 pm for mechanical problems.The driver and the ticket seller could neither solve the problem by themselves nor seek help from others.Where we stopped was nowhere near a village.Up until 9 o'clock, another bus finally carried us to a shabby rural motel.We had to pay for our accommodation.The room was too small and the quilt was so dirty.To our surprise, when we just managed to sleep at around 2 am, the driver came to wake us up — the bus had been fixed!

I suggest that you look into this matter immediately and deal with it quickly and properly.Looking forward to your reply.Yours, Wang Li

第三篇：投訴信

湯姆在一家商店購得劣質商品，遂與營業員交涉。但該營業員對他態度粗暴，不予受理，湯姆為此向經理寫一封信。

Dear Manager, Now I am writing to tell you that I bought a TV set from your shop several days ago.But when I brought it home and turned it on, I found it didn’t work properly.So I took it back to the shop and told the assistant what had happened.To my surprise, your assistant didn’t help me to solve the problem.On the contrary, he shouted at me rudely and refused to examine it.I know that your shop enjoys a high reputation of good service, so I bought the TV set in your shop.But today, I am sorry to find that such service should have happened in your shop and your assistant didn’t seriously think of the interests of customers.I hope you will look into the matter and give me a reasonable explanation.I am waiting to know how you will deal with it.Thank you for your consideration and I am expecting an early reply.Sincerely yours，Tom

投訴信

寫作指導：

開門見山，點名投訴的內容，是因為服務還是具體的物件 然后：圍繞問題，詳細說明有針對的投訴內容

最后：提出解決問題的最后期限，并希望賭坊正視問題

投訴信模板

Dear_____，1.I’m writing to complain about ______.2.I don’t really want to complain but __________ is bad.3.On the one hand,_________________.4 On the other hand,__________.5.I find it_______.A qualified____________can’t be like ____________.6 Therefore, I require that ______________.And it’s advisable for you to ________.Please consider my requirement at your convenience.I’m looking forward to a satisfactory reply as soon as possible.Yours, _______

1.投訴原因

2投訴主題3.抱怨一

4抱怨二

5投訴的問題給你帶來的后果

6.提出合理建議

假設你是李華，你購買了一部外國某公司生產的手機，因有質量問題，要求該公司更換，請根據下列要點，用英文寫一封電子郵件。

要點：1.問題：手機不響鈴，不能發短信；該產品已售完，無法更換；型號新，無配件，無法維修。

2要求：公司盡快予以更換。

Dear Sir, I am writing to you for the mobile phone of Dephones250 I bought on 20th Dec.2015 at Tele Mall in Wuhan, China.It was only ten days later that the mobile phone couldn’t ring and I couldn't send short messages with it.Then I had to take it to the seller.but I was told that the model had been sold out and I had to wait at least three months for a new one.Later, I went to the repairman.He said since it was a new model in China, it was impossible to fix it without the right spare part.I was so desperate on hearing that.How can I wait that long? A qualified mobile phone can' t be like the one I have bought.Therefore, I require that you send me a new one of the same model within a month Thank you for your consideration.Sincerely yours，Li Hua

第四篇：投訴信格式[范文模版]

投訴信格式范本一：

關于對××涉嫌××(如貪污、受賄、瀆職、挪用公款)等問題的舉報

舉報人：姓名(可匿名、化名，最好署實名舉報貪官)，住址，聯系電話。

被舉報人：姓名(向紀檢監察機關舉報時，被舉報對象須是中共黨員或國家干部)，所在單位，職務。

反映問題的性質：× ×(如涉嫌貪污、受賄、挪用公款等)

事實與理由[用最簡潔的語言寫清]：被反映人在什么時間、什么地點，以什么手段實施什么樣的行為，造成什么樣的后果;違反什么規定第 …條。

舉報信的關鍵是在正文部分。

①要用最簡練的語言寫正文部分，把要舉報的問題寫清楚。

②敘述案件情況要按照時間順序，逐項寫明案件發生的時間、地點、手段、具體情節和后果等。

③如果掌握有違法(犯罪)違紀證據或者有證明人、知情人的，還要將證據情況，證明人和知情人的姓名、單位、電話及聯系辦法等寫清楚。

④在舉報信的結尾部分，要發表自己對案件的看法，提出具體的要求，并簽上自己的姓名，寫上聯系辦法和寫信的時間。

投訴信格式范本二：

舉報人：XXXXXXX

被舉報人：XXX國土資源局

事由

因XXX國土資源局非法出讓國有土地、不收、少收XXXXXX房地產開發有限公司（以下簡稱XXXX）土地出讓金X億多萬一事。

事實和理由

位于XXXXXXXX建設開發項目“XXXXXXX(項目)”，XXXX的“XXXXXXX”是XX市紀律檢查委員會以“舊城改造”為主題的引資項目，被XX市委立為“重點工程”。

在XXXX年X月XX日XX公司以XXXXXX萬元和XXXXXX萬元竟得兩塊宗地地段XXXXX平方米、XXXXXX平方米的土地使用權。

XX市國土資源局在XX公司沒有“建設用地計劃”，沒有省發改委的《項目批文》，沒有市政府出具的《建設用地批準書》，gongwen.1kejian.com/zt/tousuxin/沒有領取《建設用地規劃許可證》，沒有繳清兩宗地段的國有土地使用權出讓金的情況下，就將兩宗地地段XXXXXX平方米、XXXXX平方米的土地使用權非法批給了XX市佳源房地產開發有限公司用于商鋪、商城開發。

1、XX公司憑借XXXXX地塊”XXXXX平方米土地證從XXXX年至XXXX年占用國有土地用于商鋪開發已達XXX畝，而土地出讓金只繳了XX畝左右。

2、XX公司憑借市政府和XX市國土資源局的合同及相關批文，上繳了XXXXXXX（約XXX畝）國有土地使用權出讓金XXXXX萬元后，于XXXX年至XXXX年非法占用國有土地用于商鋪開發超過XXXX畝。

從XX市財政局提供的資料顯示，XX公司到目前為止向XX市財政局共繳以上兩宗國有土地使用權出讓金XXXXX元，欠繳達X個多億這已是不爭的事實，這是典型的批小用大。

XX市國土資源局的做法已不是簡單瀆職行為，而是一種腐敗，是一種以政府職能部門為核心的集體腐敗，懇請上級主管部門認真查處XX市國土資源局的違規、違紀行為，追究職能部門及當事人的法律責任。

此致

敬禮

舉報人：

以上投訴信格式范本為您介紹到這里，希望它對您有幫助。如果您喜歡這篇文章，請分享給您的好友。更多投訴信 范文，盡在 投訴信

第五篇：投訴信范本

客戶對產品的不滿意，對客服的不滿意，都可以采用一些投訴的手段，通過投訴來反應自己的意見。

總經理：

您好!

我是您公司生產的xx牌收音機的用戶，我已買了您公司生產的三個型號的收音機。是在北京天悅電子有限責任公司買的。我對貴公司的產品很滿意，另外，我也很喜歡收音機，所以買了幾個。我今天給您寫信，主要是投訴北京維修點的。我每次去北京維修點時，見到他們的負責人對待顧客態度冷傲，好象是和我們有深仇大恨似的。我從沒有看到他們那里的人微笑過，臉色總是死氣沉沉的。昨天，我去那里換了根收音機天線，遇到一位中年婦女去修她的cd機，沒修多長時間，我就看到有位負責人(是位女的)滿臉的不高興，她說那位維修人員怎么給她修那么長時間，還說了些不干凈的話，雖不是說我，但我心里也很難受的。我是一位酒店的員工，我覺得對待顧客最起碼的微笑服務他們都沒有學會，這以后還怎么對待顧客?我真擔心北京維修點對貴公司的影響。希望貴公司能管一管這個維修點，不要忘了顧客是貴公司的衣食父母。

希望您能處理一下此事。

謝謝!

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