第一篇：高考英語應用文---投訴信、咨詢信的寫作

投訴信的寫作

開頭: I am sorry to trouble you but I am afraid that I have to make a serious complaint.中間: 闡述問題發生的經過和引起的結果。

結尾: I would be very grateful if you could look into the matter seriously as soon as possible.And I am looking forward to an early reply.咨詢信的寫作

開頭：說明寫信的目的

我是……，暑期計劃去做...。如果您能告知一些必要的信息，我將不勝感激。I am a …and planning to...this summer.I would be grateful if it’s so kind of you to give me some essential information.中間：詢問詳情

(1)首先，您能向我介紹一下……情況嗎？

First, could you please tell me something about your …?(2)其次，我想要知道...。

Second, I wonder if/whether/特殊疑問詞+陳述語序的從句.(3)我也想要知道...！

I would also like to know if/whether/特殊疑問詞+陳述語序的從句.(4)如果你能告訴我..., 我將不勝感激。

I would be much obliged to you if you let me know....結尾：表示謝意，期盼回復

如果您能回復，我將感激不盡。

I will appreciate it very much if you can give me a reply.

第二篇：應用文寫作——抱怨信、投訴信

應用文寫作——抱怨信、投訴信(A Letter of Complaint)應用文寫作：抱怨信、投訴信

在當今商品經濟時代，商品買賣活動非常普遍。在日常生活中，人們常會遇到對所購商品質量或售后服務不滿意的情況，這時可以寫投訴信(A Letter of Complaint)求得解決。投訴信與普通書信的格式基本相同。但要注意的是，寫投訴信的目的是為了求得一個解決問題的辦法而不是為了泄憤，因此寫信時一定要注意態度誠懇、直截了當。一、一封投訴信應包括三個最基本的方面： 第一部分：提出抱怨并表示遺憾

(1)很抱歉打擾您，但我必須鄭重提出投訴。

I am sorry to trouble you but I am afraid that I have to make a serious complaint.(2)我很遺憾地告訴你投訴有關…….的事由。

I am sorry to tell you that there should be cause to complain about …(3)我真的很討厭抱怨，但最近有一件事情確實令人煩心。

I really hate to complain, but one thing is really disturbing now.（4）I’m writing to bring your attention to the problems I have had with … 第二部分：闡述問題發生的經過 第三部分：指出問題引起的后果

(1)噪音影響我的睡眠，使得我在上班時間無法集中精力。結果這些天我已經搞錯了好幾次 The noise disturbs my sleep so that I can’t concentrate on my work during thework time, and as a result, I have made several mistakes these days.(2)在這樣(嘈雜)環境下我無法進行研究，我需要一間安靜的房間。

For me this environment is very difficult to make studies and I need a quiet room.第四部分：提出批評及處理的意見或敦促對方采取措施(1)我認為是你認識到……的時候了。

I think it’s high time that you realized ….(2)我們深知你們并不經常出錯，但我們希望能確保這類差錯不再發生。We know that you are not generally careless, but we should like your assurance that this will not happen again.(3)我必須正告貴方，除非對目前狀況采取措施，否則我將被迫訴諸法律。I must warn you that unless you do something about the situation, I will be forced to take legal action.(4)坦率地所，我不再準備忍受這種狀況。

Frankly, I am not prepared to put up with the situation any more.(5)如果您能盡快調查此事，我將不勝感激。期待您盡快回復。

I would be very grateful if you could look into the matter as soon as possible.And I am looking forward to an early reply.(6)I hope you will take steps to rectify（改正）this situation soon.(7)It is high time you took some measures to solve…

(8)I sincerely hope such things will never take place again.(9)You must rectify the situation, or I will take it to the court.(10)If you can’t give me a satisfactory answer, I will complain it to the Consumer Association

三、小模板 ①Date, Dear …，I am writing to complain about…

I trust you willtake my complaints seriously and..If it is not properly settled, I would ask you to give back my money, or I would complain to the concerned authorities.Yours sincerely, ②Date, Dear …，I am writing to inform you that I find…unsatisfactory…..I hope you attach importance to this matter, and help settle it as soon as possible.Yours sincerely, 【范文】

1．表明寫信的目的

2．說明投訴的內容，對旅行社提供的服務表示不滿 3．表達自己的意愿 A Complaint Letter to a Travel Agency May 26,2010 Dear Mr.Wang, I was one of your customers who joined the program to Hainan in your travel agency during the spring holiday.However, the trip that I experienced was quite different from what you had promised.I am writing to express my disappointment about the services you provided.My disappointments are mainly based on the changed courses without announcement, the false publicity, and the forced consuming.Firstly, I was expected to see some beautiful scenic spots printed on the pamphlets.However, I did not see any of them at all.Besides, the five-starred hotel that you had described to me turned out to be shabby but expensive.Moreover, the bus took us to some shopping malls where we were informed that we could leave only after making some purchases there.I think it is high time you realized the importance of credits in business.I'm expecting some compensation from you and I will really appreciate it.Otherwise, I will have no other choice but to take legal action.Sincerely yours, Li Ming 假如你是Raymond,上周六，在一家西餐館你有一次不愉快的就餐經歷。請給該餐館的經理寫一封投訴信，講述所發生的事情。（投訴信的開頭和結尾已給出）

注意：1 投訴的內容至少要涉及兩方面的問題。

Dear Sir: My name is Raymond, I am writing to tell you something about your restaurant questions.Last Saturday, I was going to your restaurant with my friends.We are very hungry, but when we order, your restaurant waiter But ignore our.So my friend was very angry.Besides, when the waiter come on.my friend ask her why ignore our, she is very aggressive for us and say you don’t see me I am very busy.So I do hope you can give your restaurant waiter have training about etiquette.Thank you for your time and kind consideration.Sincerely yours

Raymond 親愛的先生: 我的名字叫Raymond, 我寫信是要告訴你一些關于你們飯店的問題。

上個星期六，我和我的朋友到你的餐廳用餐，我們很餓。但是當我們點餐時，你飯店里的服務員卻不理我們。所以我的朋友很生氣。除此之外，當你的服務員來的時候，我的朋友問她為什么不理我們時，她很兇的對我們說，你們沒有看到我正在忙嗎？所以我希望你能給你的飯店服務員座椅有關利益的訓練。

我們我謝謝您的時間和仁慈的考慮。

你誠摯的Raymond

第三篇：高考英語應用文專題-投訴信(lw)

投訴信

對所遇到的困擾，惡劣的服務態度，劣質的產品等提出抗議和改進的建議.內容有理.批評有節.語言注意點投訴信應重點表明投訴的原因，敘事應客觀、準確、簡潔.最后提出的解決方法應切實可行.在表達自己的不滿時,語言要把握分寸,不失風度.1.說明投訴的對象2.闡述投訴的具體原因3.表示希望投訴后能盡快得到改正 ①I am_____________(寫信人身份)。②I venture to write you a letter about_____________(抱怨內容)。

③The focus of the complaint is_____________(抱怨內容的核心)。④For one thing,_____________(抱怨內容的一個方面)。⑤For another,_____________(抱怨內容的另一方面)。

⑥Honestly speaking,_____________(客觀的評論)。⑦But_____________(抱怨產生的原因)。⑧All in all,There is still much room for improvement.⑨Before I take any further action,I do hope_____________(表達本人的愿望)。⑩Thank you for your time and kind consideration.【篇首句】介紹自己，說明寫作目的：投訴。

l I’m Li Hua.I feel bad to trouble you but I’m afraid that I have to make a complaint about your restaurant.我是李華。很不想給你添麻煩。但是，恐怕我不得不對你們餐館進行投訴。l I’m writing to you to complain about...我寫信是投訴......l I want to express my dissatisfaction about the woolen scarf I bought from your company.我想要表達我對從你們公司買的羊毛圍巾的不滿。

【篇中句】說明投訴問題、后果，并提出合理建議。

l While I was on holiday in Hong Kong about a week ago,I bought a green shirt for 300 HK dollars in your shop,but there seems to be something wrong with it.When it's washed,it fades in color.Now I can't wear it.l 大概一周前我在香港度假的時候，我在你們店里花300港元買了一件綠色襯衫，但是看上去似乎有一些狀況。當被洗的時候，它會掉色。現在，我不能穿了。

l It arrived on time the day before yesterday.But when I checked it,I found a hole in the middle.I was astonished because the hole was obvious and I didn't think you should neglect this deficiency（缺陷）.它是前天按時到的。但是當我檢查時，我發現中間有個洞。我很震驚，因為這個洞和明顯，我認為你們不應該忽略這個缺陷。

l I have dialed your service number for several times but it was always busy.我多次撥打你們的服務電話，但它總是占線。l Now this problem keeps worrying me.現在這個問題一直在困擾我。

l To improve the situation,you can take the following measures.為了改善狀況，你們可以采取下面的措施。l Can you change a new one for me as soon as possible?你們可以盡快給我換件新的嗎？

l I insist you change a new one for me or give me a refund(退款).我堅持你們給我換件新的或者給我退款。l How shall I send this scarf back to you?我怎么把這條圍巾寄還給你？

【篇尾句】希望給予考慮，并期待對方盡快回復。l Thanks for your consideration.感謝你的考慮。

l I hope you will give due attention to this matter.我希望你給予此事應有的重視。l I believe you will take my complaint seriously.我相信你會認真考慮我的投訴。l I’ll appreciate it if my demand is met.如果我的要求被滿足，我會非常感激。l I’m looking forward to your early reply.期待著你早日答復。

你是李華，兩周前你從網上一套書蟲系列讀物（Bookworm Series）昨天才到貨，且包裝破損，數量不足。請就此向網店客服寫郵件投訴。要點如下：1.介紹購物情況2.反映存在問題3.提出解決方案

注意：1.詞數100詞左右2.可適當增加細節，使行文連貫3.開頭結尾已給出，不計入總詞 To whom it may concern, I am one of your customers.I ordered a set of Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday.And much to my disappointment, the books were so poorly packed up that the cover of one book was torn.To make matters worse, it is not a complete set, as I found one book missing.I am sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem.I hope that you either return my money or deliver a new set of books to me.Besides, I’d like to be informed of the process of your dealing with my complaint.Looking forward to your reply.Sincerely, Li Hua

第四篇：2014考研英語：應用文寫作之投訴信

2014考研英語寫作：應用文寫作之投訴信

大綱對應用文寫作的評價目標是：考生應能根據所設情景，寫出不同類型的應用文，包括私人和公務信函、備忘錄、摘要、報告等。寫作時。考生應能：

1）做到語法、拼寫、標點正確、用詞恰當； 2）遵循文章的特定問題格式；

3）合理組織文章結構，使其內容統一、連貫； 4）根據寫作目的和特定讀者，選用恰當語域。

投訴信是因為對服務、商品等不滿而向諸如商店、廠家、消費者協會等相關負責機構寫的信件。寫此類信件時候，應注意寫信的目的不僅僅是表示不滿，更重要的是讓對方了解并解決你所遇到的問題。因此投訴信的內容可包括：（詳細見寫作160篇132頁）

1)反映問題。比如應具體說明什么質量問題，并提供確切的發票，問題的內容要明確而具體。

2)說明由此問題所帶來的不便、比如時間或精神上的損失等，內容要實事求是。

3)提出解決方案，賠償方法和方式等，所提出的要求要合理。

4)結尾既要提出希望，比如要求對方盡快解決問題，同時又要為對方做出的努力表示感謝，這樣對方才可能以積極的態度處理并解決你的問題。

投訴信的語氣要堅決，但注意禮貌用詞，不宜過分尖銳，敘述問題時用過去時態。其常用套語有：

引言：I am returning...which Ibought from your store in...(time).Imust complain about...發展：This has put us to great inconvenience.Therefore, Iam returning...and would greatly appreciate if you could replace it.結尾：We hope that you will understand our expectation of the compensation for our damaged goods.Iwould be grateful if this matter would have your immediate attention.Having been given your excellent reputation, Iam sure you will do everything possible to...范例：

Directions:

You bought a pair of tennis bats(item #6542951)from website.When you received them, you found they were used with dirt all over around and a small tear in the handle.Write a letter to the customer service manager of the store to

1)tell him about the used bats 2)ask for a refund

Dear Sir or Madam:

I have recently ordered a new pair of tennis bats(item #6542951)from your website on June 21.I received the order on June 26.Unfortunately, when I opened it I saw that the bats were used.They had dirt all over around and there was a small tear in the handle.My order number is AF26168156.To resolve the problem, I would like you to credit my account for the amount charged for my bats, I have already went out and bought a new pair at my local sporting goods store so sending another would result in me having two pairs of the same bats.Thank you for taking the time to read this letter.I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem.If you need to contact me, you can reach me at(555)555-5555.Sincerely，Li Ming

最后，希望考生都能夠掌握投訴信的寫作方法，進入理想的學府。祝大家考研成功！

第五篇：考研英語應用文寫作之投訴信

考研英語應用文寫作之投訴信

在考研英語中一類公認的比較容易得分的題型大概非作文的

(2)我們深知你們并不經常出錯，但我們希望能確保這類差錯不再發生。

We know that you are not generally careless, but we should like your assurance that this will not happen again.(3)我必須正告貴方，除非對目前狀況采取措施，否則我將被迫訴諸法律。I must warn you that unless you do something about the situation, I will beforced to take legal action.(4)坦率地所，我不再準備忍受這種狀況。

Frankly, I am not prepared to put up with the situation any more.(5)如果您能盡快調查此事，我將不勝感激。期待您盡快回復。

I would be very grateful if you could look into the matter as soon as possible.And I am looking forward to an early reply.分段及分句的寫作講解過后，同學們可以嘗試練習整篇文章了，例如：

Directions: For this part, you are allowed 30 minutes to write a composition on the topic A Letter to the University President about the Library Service on Campus.You should write at least 120 words, and base your composition on the outline given below in Chinese:

假設你是李強，請你就本校圖書館的狀況給校長寫一封信，內容應涉及圖書館的藏書數量和更新狀況、環境、服務等，可以是表揚，可以是批評建議，也可以兼而有之。

【審題】本文可以從批評著手，成為一封批評信。題目要求中規定了要涉及藏書、環境等內容，為作文提供了一些思路。同時注意，雖然是封批評信，但也要做到客觀，不能把圖書館說得一無是處。

【寫作思路】

Li Qiang