第一篇：飯店職業(yè)英語初級(jí)教學(xué)總結(jié)
飯店職業(yè)英語初級(jí)教學(xué)總結(jié)
_______任務(wù)型教學(xué)在中職飯店專
業(yè)英語教學(xué)中的探索與實(shí)踐
一、課程性質(zhì)與作用
“飯店職業(yè)英語課程”是我校旅服管和酒店管理專業(yè)的必修課程之一，目的在于幫助酒店和旅服管專業(yè)的學(xué)生在未來的工作中在遇到外賓時(shí)能運(yùn)用英語進(jìn)行交流，是一門酒店服務(wù)知識(shí)和英語知識(shí)并重的課程實(shí)用性較強(qiáng)的課程。
這門課程的目的是通過理論學(xué)習(xí)和實(shí)踐實(shí)訓(xùn)，學(xué)生能夠?qū)W習(xí)英語語言技能、了解酒店服務(wù)的基本理論知識(shí)。然后接合模擬和實(shí)作訓(xùn)練，從而成為具有從事酒店服務(wù)的實(shí)際能力、創(chuàng)新能力及團(tuán)結(jié)合作精神的應(yīng)用型人才。
“飯店職業(yè)英語”課程包括理論教學(xué)和實(shí)踐兩個(gè)環(huán)節(jié)。
理論教學(xué)的主要目的是讓學(xué)生了解酒店服務(wù)的基本背景知識(shí)、熟悉從前廳到餐廳一直到康樂中心等各個(gè)環(huán)節(jié)的酒店服務(wù)活動(dòng)，培養(yǎng)學(xué)生在酒店運(yùn)用英語進(jìn)行酒店服務(wù)的能力。
實(shí)踐實(shí)訓(xùn)環(huán)節(jié)指在校內(nèi)的進(jìn)行的酒店服務(wù)模擬訓(xùn)練。通過這一系列的實(shí)踐實(shí)訓(xùn)項(xiàng)目，使學(xué)生熟悉酒店服務(wù)各個(gè)環(huán)節(jié)，掌握酒店服務(wù)工作技能技巧、鍛煉語言表達(dá)能力和工作實(shí)踐能力。理論和實(shí)踐互相補(bǔ)充，形成系統(tǒng)的酒店英語課程體系。
二、課程設(shè)計(jì)的理念
在分析行業(yè)需求基礎(chǔ)上設(shè)定課程的教學(xué)目標(biāo)和教學(xué)要求。同時(shí)，以教室為教學(xué)基地，開展實(shí)踐學(xué)習(xí)。本課程的目的不僅僅是讓學(xué)生了解酒店英語的特有規(guī)律、掌握酒店工作用語，還要通過教授英語交際策略，使學(xué)生學(xué)會(huì)學(xué)習(xí)，為今后的終身學(xué)習(xí)奠定基礎(chǔ)；同時(shí)利用多種教學(xué)資源，提高學(xué)生解決酒店服務(wù)工作中所出現(xiàn)的問題的能力。以學(xué)生為中心，注重個(gè)體差異，為學(xué)生自我發(fā)展創(chuàng)設(shè)機(jī)會(huì)。
本課程教學(xué)活動(dòng)的安排、評(píng)價(jià)的方式都遵循“以學(xué)習(xí)者為中心”的原則，面向全體學(xué)生，尊重學(xué)生的個(gè)體差異，為他們提供多種課堂學(xué)習(xí)任務(wù)和課外實(shí)踐學(xué)習(xí)任務(wù)，供他們選擇，進(jìn)行個(gè)性化的學(xué)習(xí)；同時(shí)，對(duì)他們的學(xué)習(xí)成績(jī)和學(xué)習(xí)過程進(jìn)行評(píng)價(jià)。采用“任務(wù)型”課堂教學(xué)方法，結(jié)合酒店中的體驗(yàn)式學(xué)習(xí)。課堂采用具有實(shí)踐性的任務(wù)式主題式教學(xué)法，以酒店工作內(nèi)容為主題，創(chuàng)造真實(shí)的語言環(huán)境，讓學(xué)生通過完成基于酒店服務(wù)程序的各種學(xué)習(xí)活動(dòng)，在完成學(xué)習(xí)任務(wù)過程中掌握酒店英語。并且，通過在酒店進(jìn)行體驗(yàn)式學(xué)習(xí)，在實(shí)踐中不斷提高職業(yè)技能。
三、學(xué)生應(yīng)達(dá)到的基本要求：
1． 能在禮賓部用簡(jiǎn)單的語句對(duì)客人進(jìn)行引客入店,帶客入房的對(duì)話交流.2． 能在前廳部用簡(jiǎn)短扼要的語句對(duì)客人進(jìn)行客房的預(yù)定,入住和結(jié)賬離店的服務(wù).3． 能在客房服務(wù)部用簡(jiǎn)短扼要的語句對(duì)客人進(jìn)行房間的衛(wèi)生打掃,和洗衣服務(wù).4． 能在總機(jī)服務(wù)部用簡(jiǎn)短扼要的語句對(duì)客人進(jìn)行叫早服務(wù)和留言服務(wù).5． 能在餐飲服務(wù)部用簡(jiǎn)短扼要的語句對(duì)客人進(jìn)行點(diǎn)餐,送餐服務(wù).6． 能在商務(wù)中心用簡(jiǎn)短扼要的語句對(duì)客人進(jìn)行機(jī)票預(yù)定和會(huì)議室選擇.四、課程的教學(xué)階段能力第一階段是對(duì)以上6個(gè)部門要達(dá)到的基本教學(xué)目的的話題的教、學(xué)、練。能力二階段（第二學(xué)期）為實(shí)訓(xùn)課是對(duì)常見6個(gè)部門要達(dá)到的教學(xué)話題的模擬實(shí)訓(xùn)。
五、評(píng)價(jià)方式
對(duì)飯店職業(yè)英語的評(píng)價(jià)分為階段性的評(píng)價(jià),形成性評(píng)價(jià)和終結(jié)性評(píng)價(jià).主要就是通過平時(shí)的教學(xué)對(duì)學(xué)生英語學(xué)習(xí)的通過觀察,提問,活動(dòng)任務(wù),課后作業(yè)等形式對(duì)學(xué)生學(xué)習(xí)的進(jìn)行持續(xù)性評(píng)價(jià).形成性評(píng)價(jià)是一種過程性評(píng)價(jià),貫穿于學(xué)習(xí)過程的始終.他試圖通過改進(jìn)學(xué)習(xí)過程來改善學(xué)習(xí)結(jié)果.終結(jié)性評(píng)價(jià)是學(xué)期末對(duì)學(xué)生的表現(xiàn)和能力所作的評(píng)價(jià).多以筆試形式,期終口語測(cè)試為主.
第二篇：11酒店專飯店英語初級(jí)教案原版
《旅游飯店職業(yè)英語》初級(jí)教案
時(shí)間:_______ 班級(jí):_______ 授課教師: ______
Unit One
Ⅰ Content of the Course（教學(xué)內(nèi)容）
Concierge:
Lesson 1 Welcome to Our Hotel
Lesson 2 May I Show You to Your Room Ⅱ Teaching Span（教學(xué)時(shí)間）
2學(xué)時(shí)
Ⅲ Teaching Objectives（教學(xué)目的）
1.2.3.4.Grasp the sentence patterns in the lesson.Use sentence patterns in working situations.Make situational dialogues fluently Grasp the procedure of concierge
Ⅳ Teaching Focuses and Difficulties(教學(xué)重點(diǎn)與難點(diǎn))
Teaching focuses:
Grasp the sentence patterns.Practice situational dialogues
Teaching difficulties:
Make situational dialogues with the sentence patterns
Ⅴ Instruction Objectives &.Teaching Procedures（教學(xué)任務(wù)及步驟）
Step One Lead-in（宜慢）Have you ever stayed in a hotel ? How does the doorman/ hostess greet to you? 2 what jobs is the doorman responsible for? Step Two New content Dialogues（宜慢）
1.Read the new words and the patterns after teacher first and then by themselves 2.Answer questions.(1)How to greet the guest and offer the help ? Good morning(before noon)Good afternoon(noon –6 p.m.)Good evening(after 6 p.m.)Hello.May /Can I help you? What can I do for you ? How may I help you?(2)How to express your desire to make a reservation? I would like to reserve a room from….to …please
I’m going to reserve a suite from …to…, please?
I wonder if you could reserve me a single room with bath.Do you have a room free / available from …to …?(3)How to ask for the length of the stay?
How long would you like to stay? How long do you intend to stay? How long will you be staying? Could you tell me your arrival and departure dates? For what dates, please? When for, please?
(4)How to ask for the types of room?
What kind of room would you like, sir?(do you prefer)
What type of rooms would you like?
(5)How to ask for the number of members?
How many people are there in you group/ party?
How many members are there?
(6)How to ask for the method of payment?
How are you going to pay? How will you be settling the account, please?
How would you like to pay?
My company will cover all the expenses.You should pay a deposit of ＄1000 in advance.(7)How to ask and show the desire of revising a reservation?
How would you like to change it? I’ve come to revise the reservation.You mean you’ll cancel your previous reservation? I’d like to upgrade to a suite if one is available.（8）Ask for name, address and telephone number.May I …
Could you tell me your…?
3． Read the dialogues in groups and then role-play.Supplementary Reading（宜快）
Read the passage quickly and then repeat the general ideas.Step Three Exercises（宜慢）
1.Listen to the tape and finish the Exercise one to three
Ⅵ Assignments（作業(yè)）
1.Finish Exercise Four Reading Comprehension.2.Preview Unit2.Ⅶ Teaching Postscript(教學(xué)后記)
《旅游飯店職業(yè)英語》初級(jí)教案
時(shí)間:_______ 班級(jí):_______ 授課教師: ______
Unit Two
Ⅰ Content of the Course（教學(xué)內(nèi)容）
Front Office:
Lesson 3 What kind of Room Would You Like
Lesson 4 Do You Have a Reservation?
Lesson 5 Your Total Is 588 Dollars Ⅱ Teaching Span（教學(xué)時(shí)間）
2學(xué)時(shí)
Ⅲ Teaching Objectives（教學(xué)目的）
5.6.7.8.Grasp the sentence patterns in the lesson.Use sentence patterns in working situations.Make situational dialogues fluently Grasp the working procedures
Ⅳ Teaching Focuses and Difficulties(教學(xué)重點(diǎn)與難點(diǎn))
Teaching focuses:
Grasp the sentence patterns.Practice situational dialogues
Teaching difficulties:
Make situational dialogues with the sentence patterns
Ⅴ Instruction Objectives &.Teaching Procedures（教學(xué)任務(wù)及步驟）
Step One Lead-in（宜慢）
1.Have you ever reserved a room ? tell us your experience.2.Do you know how many types of room there are in the hotel? Classified by decoration: standard room, business room, deluxe room
standard suite, deluxe suite, presidential suite Classified by bed :
single room, double room, twin room, triple room Classified by location: inside room, outside room, corner room，connection room, adjoining room 3.The teacher would invite some students to talk about the basic procedures of receiving room reservation.In the end, the teacher would summarize the students’ answers so as to give them a clearer and better understanding of the basic knowledge of reservation.● Greet the guest ● Ask about reservation information(1)Date of arrival and departure(length of stay)(2)Room types(3)Name, Address and Telephone number(4)The number of the members(5)Method of payment ● Confirm the reservation
Step Two New content Dialogues（宜慢）
1.Read the new words and the patterns after teacher first and then by themselves 2.Answer questions.(1)How to greet the guest and offer the help ? Good morning(before noon)Good afternoon(noon –6 p.m.)Good evening(after 6 p.m.)Hello.May /Can I help you? What can I do for you ? How may I help you?(2)How to express your desire to make a reservation? I would like to reserve a room from….to …please
I’m going to reserve a suite from …to…, please?
I wonder if you could reserve me a single room with bath.Do you have a room free / available from …to …?(3)How to ask for the length of the stay?
How long would you like to stay? How long do you intend to stay? How long will you be staying? Could you tell me your arrival and departure dates? For what dates, please? When for, please?
(4)How to ask for the types of room?
What kind of room would you like, sir?(do you prefer)
What type of rooms would you like?
(5)How to ask for the number of members?
How many people are there in you group/ party?
How many members are there?
(6)How to ask for the method of payment?
How are you going to pay? How will you be settling the account, please?
How would you like to pay?
My company will cover all the expenses.You should pay a deposit of ＄1000 in advance.(7)How to ask and show the desire of revising a reservation?
How would you like to change it? I’ve come to revise the reservation.You mean you’ll cancel your previous reservation? I’d like to upgrade to a suite if one is available.（8）Ask for name, address and telephone number.May I …
Could you tell me your…?
3． Read the dialogues in groups and then role-play.Supplementary Reading（宜快）
Read the passage quickly and then repeat the general ideas.Step Three Exercises（宜慢）
1.Listen to the tape and finish the Exercise one to three
Ⅵ Assignments（作業(yè)）
1.Finish Exercise Four Reading Comprehension.2.Preview Unit3.Ⅶ Teaching Postscript(教學(xué)后記)
《旅游飯店職業(yè)英語》初級(jí)教案
時(shí)間:_______ 班級(jí):_______ 授課教師: ______
Unit Three
Ⅰ Content of the Course（教學(xué)內(nèi)容）
Housekeeping:
Lesson 6 May I Clean Your Room Now
Lesson 7 We’ll Send Someone to Repair It Right Now
Ⅱ Teaching Span（教學(xué)時(shí)間）
2學(xué)時(shí)
Ⅲ Teaching Objectives（教學(xué)目的）
9.Grasp the sentence patterns in the lesson.10.Use sentence patterns in working situations.11.Make situational dialogues fluently 12.Grasp the working procedures
Ⅳ Teaching Focuses and Difficulties(教學(xué)重點(diǎn)與難點(diǎn))
Teaching focuses:
Grasp the sentence patterns.Practice situational dialogues
Teaching difficulties:
Make situational dialogues with the sentence patterns
Ⅴ Instruction Objectives &.Teaching Procedures（教學(xué)任務(wù)及步驟）
Step One Lead-in（宜慢）What are the basic procedures when do the cleaning? a.Knock the door or ring the bell, introduce yourself, express you are sorry to disturb，explain what you are going to do and wait for the response.b.If there is “Do Not Disturb” sign/button, go back in another time.c.If the guest say “sorry, but not now” after your request, you should ask the time when you could come back again.d.If you are going to get off, be sure to let the next clerk know(overnight/day)e.If the guest agreed your cleaning, you should do any work after asking the guest’s agreement.2.What are the exact jobs ?
Clean and wipe the floor or vacuum the carpet, tidy up the bathroom, change the toiletries, Make up bed, replace teacups, quilt mattress, bed sheet , bed spread, pillowcase/ pillowslip 3.What are procedures for repairing work? Step Two New content Dialogues（宜慢）
1.Read the new words and the patterns after teacher first and then by themselves 2.Answer questions.(1)How to introduce yourself?
Housekeeping，(2)How to express your sorry to disturb him /her? I’m sorry to disturb you.(3)How to show your desire to clean the room?
May I come in?
May I clean your room now?
May I tidy up these things on your bed?
(4)If you can’t clean right now, how to ask for the available time?
When do you want me to clean your room?
What time would you like us/me to clean your room?
What time?
What time are you available?
What time would it be convenient?
(5)How to show you’ll tell the next clerk?
Ok, I’ll tell the next clerk/ maid
Ok, I’ll let the overnight /day staff known.(6)How to show something wrong with the facilities?
There is something wrong with…
The faucet is leaking in my room.The water tap can’t be turned off completely.It drips all night long and I can hardly sleep.The toilet doesn’t flush.It’s clogged.The TV picture is wobbly(不穩(wěn)定)occasionally.… doesn’t work.(7)How to show your apology?
I’m sorry, we’ll send someone/the repairman to repair it right now.Sorry for the trouble
We do apologize for that.3． Read the dialogues in groups and then role-play.Supplementary Reading（宜快）
Read the passage quickly and then repeat the general ideas.Step Three Exercises（宜慢）
1.Listen to the tape and finish the Exercise one to three
Ⅵ Assignments（作業(yè)）
1.Finish Exercise Four Reading Comprehension.2.Preview Lesson8and9
Ⅶ Teaching Postscript(教學(xué)后記)
《旅游飯店職業(yè)英語》初級(jí)教案
時(shí)間:_______ 班級(jí):_______ 授課教師: ______
Unit Three
Ⅰ Content of the Course（教學(xué)內(nèi)容）
Housekeeping:
Lesson 8 I’ll Pick Up Your Laundry Right Now
Lesson 9 Business Floor Service
Ⅱ Teaching Span（教學(xué)時(shí)間）
2學(xué)時(shí)
Ⅲ Teaching Objectives（教學(xué)目的）Grasp the sentence patterns in the lesson.2 Use sentence patterns in working situations.3 Make situational dialogues fluently 4 Grasp the working procedures
Ⅳ Teaching Focuses and Difficulties(教學(xué)重點(diǎn)與難點(diǎn))
Teaching focuses:
Grasp the sentence patterns.Practice situational dialogues
Teaching difficulties:
Make situational dialogues with the sentence patterns
Ⅴ Instruction Objectives &.Teaching Procedures（教學(xué)任務(wù)及步驟）
Step One Lead-in（宜慢）
1.What are the basic procedures of laundry service? a.If the guest asks something about laundry, the clerk should introduce the service for him or her.Tell him/ her how to do b.laundryman/valet collect the laundry.Knock the door, introduce yourself , ask the guest if there is any laundry.Put the laundry in the laundry bag, and fill in the laundry list/form /slip, then collect it.Or ask the guest’s requirement orally and write down.2.How to introduce the laundry service in a hotel?
We have laundry service.We collect the laundry every morning.You may just put your laundry in the laundry bag and fill out that laundry list.3.How to deal with the damage laundry ?
What if there is any laundry damage?
Please relax.If so, the hotel should certainly pay for it.The indemnity shall not exceed ten times laundry You may buy a replacement and we’ll refund(償還)the cost to you.We’ll refund the cost of the laundry and the new sweater.4.What are the exact jobs of business floor service(商務(wù)樓層服務(wù))Book tickets for the guest , introduce room facilities, help the guest with what they need Step Two New content Dialogues（宜慢）
1.Read the new words and the patterns after teacher first and then by themselves 2.Answer questions.(1)How to introduce yourself?
Laundry service ，(2)How to express your sorry to disturb him /her? I’m sorry to disturb you.(3)How to show your desire to collect the laundry?
Laundry service.May I help you?
Have you(got)any laundry?
(4)How to show the guest’s requirements?
I’d like to have my pants cleaned.I want to have my clothes dry-cleaned/washed
I’d like to have my clothes ironed./mended
I’d like thes sweater washed by hand in cold water.It might shrink otherwise.This shirt needs to be washed, starched and pressed/ironed.(5).How to ask for the time to pick up the laundry?
When would you like it back?
What time would you like your laundry back?
How soon will it be done?
How soon can the clothes be got back?
We will deliver them around 5:00 p.m.tomorrow.(6)about laundry damage.What if there is any laundry damage?
Please relax.If so, the hotel should certainly pay for it.The indemnity shall not exceed ten times laundry
(7)about express laundry service
We have express laundry service.If you are in a hurry, we have a two-hour quick service
We will deliver it within 4 hours at a 50% extra charge.(8)ask for the price.What are your charges?怎么收費(fèi)呢
(9)About business floor service
How many tickets for what time?
When should I send the flowers?
We have several function rooms for you to choose
3． Read the dialogues in groups and then role-play.Supplementary Reading（宜快）
Read the passage quickly and then repeat the general ideas.Step Three Exercises（宜慢）
1.Listen to the tape and finish the Exercise one to three
Ⅵ Assignments（作業(yè)）
1.Finish Exercise Four Reading Comprehension.2.Preview Lesson10,11.Ⅶ Teaching Postscript(教學(xué)后記)
《旅游飯店職業(yè)英語》初級(jí)教案
時(shí)間:_______ 班級(jí):_______ 授課教師: ______
Unit Four
Ⅰ Content of the Course（教學(xué)內(nèi)容）
Operator:
Lesson 10 This is Your Wake-up Call
Lesson 11 You May Call Directly from Your Room
Ⅱ Teaching Span（教學(xué)時(shí)間）
2學(xué)時(shí)
Ⅲ Teaching Objectives（教學(xué)目的）2 3 4 Grasp the sentence patterns in the lesson.Use sentence patterns in working situations.Make situational dialogues fluently Grasp the working procedures
Ⅳ Teaching Focuses and Difficulties(教學(xué)重點(diǎn)與難點(diǎn))
Teaching focuses:
Grasp the sentence patterns.Practice situational dialogues
Teaching difficulties:
Make situational dialogues with the sentence patterns
Ⅴ Instruction Objectives &.Teaching Procedures（教學(xué)任務(wù)及步驟）
Step One Lead-in（宜慢）
1.Do you usually get up early or late? If late, how do you make yourself be on time/punctual?
Set the alarm/ place a morning call, let your classmate who gets up early wake you up , or wait for your teacher’s coming and get a good lesson.Ok, let’s look at how does guest staying at the hotel do?
Don’t worry if you are the guest because there is a service called wake-up service in the hotel 2.Where does the guest telephone if he/she wants a wake-up service? Operator/ General Switchboard(總機(jī))3.What is the operator responsible for? Set wake-up call/ place a morning call
Put the guest through to the extension(number).(but usually the extension number is confidential保密)
Call for the guest
Take a message for the guest Paging a guest(呼叫)
Receive complaints or to send somebody to repair facilities
4.Wake-up Service(喚醒服務(wù)): Wake-up service by operator Wake-up service by computer Wake-up service by knocking at the door
If you’d like to be waken up , you can telephone the operator and tell him/her your wake-up time.They will make a call or knock at the door to wake you up.Or you can also set the computer to wake you up.Step Two New content Dialogues（宜慢）
1.Read the new words and the patterns after teacher first and then by themselves 2.Answer questions(1)After picking up the phone, the operator may say _______?
Good morning.Operator.May I help you?(2)How to express you’d like a wake-up service?
Hello.This is Kate Smith from/in room 1516.I’d like a wake-up call at 6:30 tomorrow morning, please.I’d like to place a morning call..Hello.I’d like you to wake me up at 6:00a.m.My train/ flight leaves at seven, so I have to get up early.(3)Ask the wake-up time
When would you like us to wake you up?
(4)How may the operator say after your requirement?
Ok, sir/ma’am.We’ll call you at 6:00 tomorrow morning.We’ll send someone to knock at the door at 6:00 tomorrow morning.(5)When computer service/ Computer Automatic Wake-up System the operator may say:
We have computer wake-up service.Please dial 5 first and then 0600 for the time.There must be five digits.Our computer will record the time and our room number.Please dial 3 first, and then the time for 5:30.Be sure there are 5 digits in the final number.(6)After the guest’s thanks the operator may say:________
My pleasure/ you’re welcome, have a nice sleep.(7)How will say to the operator when you want to be put through to a certain number?
Put sb through to ….Could you / can you ….Could you /can you put me through to Mr Chen in room 4321?
(8)Ok, one moment please.I’ll put you through
I’m sorry, nobody answers/ answered.May I take a message for you?
Would you like to leave a message(to him)?
※ Make a call from the hotel to other places:
Telephone in hotel can be divided into the following:
DDD(domestic direct dialing/dial)
國內(nèi)直撥電話
IDD(international direct dialing/dial)國內(nèi)直撥電話
IP calling card
IP 長(zhǎng)途電話卡
Long-distance call
長(zhǎng)途電話
Local call/ city call
市話
Call through operator/ operator call
由總機(jī)轉(zhuǎn)接的電話
Outside call
酒店外線電話
Area code
地區(qū)號(hào)碼
House phone(call)/ in-house call
內(nèi)線電話
Pay call
自己付費(fèi)電話
Collect call
對(duì)方付費(fèi)電話
（9）How would you say when you want to make a call from the hotel?
I want to / would like to place a call to….(America)?(10)How about the charge?
What’s the charge ?(for a local call)
What are your charges?
Is there any special rate for …?
(11)You may call directly from your room.You may use a IP calling card to make a long-distance call.I’ll ring back as soon as I get through.I’ll give you the charges when you finish the call.您打完電話我會(huì)告訴您本次通話的費(fèi)用。
3． Read the dialogues in groups and then role-play.Supplementary Reading（宜快）
Read the passage quickly and then repeat the general ideas.Step Three Exercises（宜慢）
1.Listen to the tape and finish the Exercise one to three
Ⅵ Assignments（作業(yè)）
1.Finish Exercise Four Reading Comprehension.2.Preview Lesson12.Ⅶ Teaching Postscript(教學(xué)后記)
《旅游飯店職業(yè)英語》初級(jí)教案
時(shí)間:_______ 班級(jí):_______ 授課教師: ______
Unit Four
Ⅰ Content of the Course（教學(xué)內(nèi)容）
Operator:
Lesson 12 Would You Like to Leave a Message
Ⅱ Teaching Span（教學(xué)時(shí)間）
2學(xué)時(shí)
Ⅲ Teaching Objectives（教學(xué)目的）
a)b)c)d)Grasp the sentence patterns in the lesson.Use sentence patterns in working situations.Make situational dialogues fluently Grasp the working procedures
Ⅳ Teaching Focuses and Difficulties(教學(xué)重點(diǎn)與難點(diǎn))
Teaching focuses:
Grasp the sentence patterns.Practice situational dialogues
Teaching difficulties:
Make situational dialogues with the sentence patterns
Ⅴ Instruction Objectives &.Teaching Procedures（教學(xué)任務(wù)及步驟）
Step One Lead-in（宜慢）
1.Review the jobs that the operator is responsible for : Set wake-up call/ place a morning call
Put the guest through to the extension(number).(but usually the extension number is confidential保密)
Call for the guest
Take a message for the guest
Paging a guest(呼叫)
Receive complaints or to send somebody to repair facilities
2.When we make the in-house call, often come across the situation that the person is not in the room, what will you do under such circumstance?
Call back later/ change another time.Or leave a message to the operator or on the phone.Go to his place in person?(not the westerner’s habit)3 What will say to the operator?
Firstly introduce you’ve called the person , but he is not in.and you want to leave a message to him/her.Step Two New content Dialogues（宜慢）
1.Read the new words and the patterns after teacher first and then by themselves 2.Answer questions(1)What will you say to the operator?
I’ve called Mr White in room 1221, but he is not in at the moment.May I leave a message on the phone?
Would you like to leave a message(to/for him)?
I’d like to speak to Mr John Smith in room 1202, please put me through./
What should I do?(2)The operator may say______ when you want to leave a message on the phone.We can make a recording for you.Please hold on and leave your message when you hear the beep.(嘟嘟聲，嗶嗶聲)Mr White will get your message when he returns.(3)The operator may say___________ when you want to be put through.Wait a moment ,please.Ok you’re through/ It’s through.Sorry, Sir.There is no answer./ I’m sorry nobody answers.Maybe he is out , would you like to leave a message?
(4)How to express the message you’d like to leave?
Please tell him that a Mr John has called him.My number is….(5)The operator may reply ___________after your message.I’ll pass the message/ it to him as soon as he is back.(6)The operator will explain how to make the telephone when you are not clear.If you want to/ would like to make ….Call, please dial…..and then…..If you want to make a room-to-room call, please dial “9” first and then the room number.※ Make a call from the hotel to other places:
Telephone in hotel can be divided into the following:
DDD(domestic direct dialing/dial)
國內(nèi)直撥電話
IDD(international direct dialing/dial)國內(nèi)直撥電話
IP calling card
IP 長(zhǎng)途電話卡
Long-distance call
長(zhǎng)途電話
Local call/ city call
市話
Call through operator/ operator call
由總機(jī)轉(zhuǎn)接的電話
Outside call
Area code
地區(qū)號(hào)碼
House phone(call)/ in-house call
內(nèi)線電話
Pay call
自己付費(fèi)電話
Collect call
對(duì)方付費(fèi)電話
3． Read the dialogues in groups and then role-play.Supplementary Reading（宜快）
Read the passage quickly and then repeat the general ideas.Step Three Exercises（宜慢）
1.Listen to the tape and finish the Exercise one to three
Ⅵ Assignments（作業(yè)）
1.Finish Exercise Four Reading Comprehension.2.Preview Lesson13.Ⅶ Teaching Postscript(教學(xué)后記)
《旅游飯店職業(yè)英語》初級(jí)教案
時(shí)間:_______ 班級(jí):_______ 授課教師: ______
Unit Five
Ⅰ Content of the Course（教學(xué)內(nèi)容）
Food ＆Beverage:
Lesson 13 The Order Will Be Sent to Your Room in a Few Minutes
Ⅱ Teaching Span（教學(xué)時(shí)間）
2學(xué)時(shí)
Ⅲ Teaching Objectives（教學(xué)目的）
e)f)g)h)Grasp the sentence patterns in the lesson.Use sentence patterns in working situations.Make situational dialogues fluently Grasp the working procedures
Ⅳ Teaching Focuses and Difficulties(教學(xué)重點(diǎn)與難點(diǎn))
Teaching focuses:
Grasp the sentence patterns.Practice situational dialogues
Teaching difficulties:
Make situational dialogues with the sentence patterns
Ⅴ Instruction Objectives &.Teaching Procedures（教學(xué)任務(wù)及步驟）
Step One Lead-in（宜慢）
1.Sometimes, we have a very limited or tired time.we don’t want to go out of the room to do anything including having meal.In such circumstance, you can choose in-room service of the hotel.There are doorknob menu for breakfast in almost all the hotels, which bring the guests convenience.2 Do you know this?
On the doorknob menu, there are continental, American, Chinese, Japnese breakfasts and so on.3 What are the working procedures for a clerk to offer in-room service?
Greetings, offer help, ask guest’s special requirement, record room number and name.4 What will the guest say to the staff?
Firstly express your desire, and then room number and name.Step Two New content Dialogues（宜慢）
1.Read the new words and the patterns after teacher first and then by themselves 2.Teacher explains the situation and the students speak out the sentences about the dialogue.Teacher explains the important language points during the process above
3.Useful Expressions
(1)How to greet to the guest?
Good morning, Room Service.May I help you?
(2)How to express the thought you’d like to eat in room?
Good morning, I’d like to have breakfast in my room.(3)Ask for the room number and name.What’s your room number, please?
May I have your room number and your name please?(4)Ask for the kind of the breakfast.What kind of breakfast would you like?(5)Supply the choice
Continental, Chinese, American or Japanese breakfast?(6)How to express the action the hotel will offer the service right now?
OK.The order will be sent to your room in a few minutes.(7)We may also use the sentences in our work.Anything else?
Would you like anything else?
Anything else I can do/ get for you ?
Sir, here is your room service.No problem, I can have that ready for you in 15 minutes.OK, we’ll send it right up.How would you like your coffee, with sugar or milk, Ma’am? 4． Read the dialogues in groups and then role-play.Supplementary Reading（宜快）
Read the passage quickly and then repeat the general ideas.Step Three Exercises（宜慢）
1.Listen to the tape and finish the Exercise one to three
Ⅵ Assignments（作業(yè)）
1.Finish Exercise Four Reading Comprehension.2.Preview Lesson14.Ⅶ Teaching Postscript(教學(xué)后記)
《旅游飯店職業(yè)英語》初級(jí)教案
時(shí)間:_______ 班級(jí):_______ 授課教師: ______
Unit Five
Ⅰ Content of the Course（教學(xué)內(nèi)容）
Food ＆Beverage:
Lesson 14 Are you Ready to Order Now
Ⅱ Teaching Span（教學(xué)時(shí)間）
2學(xué)時(shí)
Ⅲ Teaching Objectives（教學(xué)目的）
i)j)k)l)Grasp the sentence patterns in the lesson.Use sentence patterns in working situations.Make situational dialogues fluently Grasp the working procedures
Ⅳ Teaching Focuses and Difficulties(教學(xué)重點(diǎn)與難點(diǎn))
Teaching focuses:
Grasp the sentence patterns.Practice situational dialogues
Teaching difficulties:
Make situational dialogues with the sentence patterns
Ⅴ Instruction Objectives &.Teaching Procedures（教學(xué)任務(wù)及步驟）
Step One Lead-in（宜慢）
1.What are the working procedures when the waiter/waitress takes an order ? Greet firstly, ask if he / she have made a reservation before, ask the guest’s requirement, arrange a suitable table for the guest, lead the guest to the table 2.What should a waiter/ waitress pay attention to when taking an order? Polite behaviors and expressions, try the best to meet the guest’s needs, ask if there is any one who has a special request for the dish.Step Two New content Dialogues（宜慢）
1.Read the new words and the patterns after teacher first and then by themselves 2.Teacher explains the situation and the students speak out the sentences about the dialogue.Teacher explains the important language points during the process above
3.Useful Expressions Guests’ requirement
Do you have a table for two?
Can we sit by the window? I’d like to have a view of the street.Do you have a table for eight available now? Receiving Guest Have you got a reservation? How many people are there in your party? Would you come this way please? Will this table be all right? Taking an Order Excuse me, are you ready to order now? May I take your order now? Do You Know This? We should make sure whether the guests have made a reservation before they are led to a table 4． Read the dialogues in groups and then role-play.Supplementary Reading（宜快）
Read the passage quickly and then repeat the general ideas.Step Three Exercises（宜慢）
1.Listen to the tape and finish the Exercise one to three
Ⅵ Assignments（作業(yè)）
1.Finish Exercise Four Reading Comprehension.2.Preview Lesson15.Ⅶ Teaching Postscript(教學(xué)后記)
第三篇：2009年天津市旅游飯店職業(yè)英語必備學(xué)習(xí)[范文]
美式論文、報(bào)告寫作技巧
編者按：美式教育的特點(diǎn)即是課程內(nèi)容強(qiáng)調(diào)學(xué)生參與及創(chuàng)新運(yùn)用，因此，報(bào)告便成了常見的考核學(xué)生學(xué)習(xí)成果的方式，比如實(shí)驗(yàn)報(bào)告、學(xué)期報(bào)告、專題報(bào)告、研究報(bào)告及論文（含畢業(yè)論文）等。研究生presentation 及 seminar 的機(jī)會(huì)更是占很大的比重，有些甚至占學(xué)期成績(jī)很大比例。如何完成報(bào)告、論文同時(shí)得到良好的成績(jī)，是本文提供給有志留學(xué)的有心人參考的目的。
美國大學(xué)生由於自小已養(yǎng)成自動(dòng)尋找答案習(xí)慣，在啟發(fā)式的教育環(huán)境下，寫報(bào)告、論文對(duì)他們來說比較不陌生，雖然專業(yè)知識(shí)上美國學(xué)生不見得比外籍學(xué)生強(qiáng)，但是表達(dá)能力由於自小培養(yǎng)，加上英語能力的優(yōu)勢(shì)，常比外籍學(xué)生在報(bào)告、論文方面有較隹的利基。反之中國學(xué)生比較缺乏報(bào)告寫作的訓(xùn)練，因此如果在留學(xué)過程中無法適應(yīng)美式教育會(huì)比較辛苦，其實(shí)論文、報(bào)告的寫作要領(lǐng)其實(shí)不難，只要把握技巧就可水到渠成。
通常論文由篇首(Preliminaries)，本文(Texts)以及參考資料(References)三部分構(gòu)成；而這三大部分各自內(nèi)容如下：
(一)篇首：
封面(Title)序言(Preface)
謝詞(Acknowledge)提要(Summary)
目錄(Tables and Appendixes)
(二)本文：
引言(Introduction)
主體，含篇(Part)、章(Chapter)、節(jié)(Section)、以及注釋(Footnotes)
(三)參考資料：
參考書目(References or Bibliography)附錄資料(Appendix)。
進(jìn)行論文或報(bào)告寫作之前，先要確定想要表達(dá)的主題，主題確定后，將其具體表達(dá)，即為題目。題目可以提供研究者：
一.研究的方向
二.研究的范圍
三.資料搜集的范圍
四.預(yù)期研究成果
通常在確定題目之後就開始找資料從事研究，建議在找資料之前最好去問教授有哪些參考資料來源可供參考引用。構(gòu)思為確定寫作大綱或 Proposal 的先前步驟，大綱是論文、報(bào)告的骨干，Proposal 是研究的架構(gòu)、流程及范圍的說明書。如何構(gòu)思大綱或Proposal為論文、報(bào)告寫作前的必要準(zhǔn)備工作。好的論文或研究報(bào)告，要基于在完整、詳實(shí)的資料上，而參考資料除了和教授商 借之外，最主要的來源就是圖書館了，一般參考資料來源可分成教科書或手冊(cè)、政府機(jī)構(gòu)的報(bào)告、科技或商業(yè)方面的雜志，及會(huì)議性質(zhì)的資料。此外現(xiàn)代的電腦資料庫也可幫助收集資料，在國外可利用學(xué)校的電腦連線資料庫尋找自己需要的資料。當(dāng)一切準(zhǔn)備就緒，即可開始著手寫報(bào)告，一般報(bào)告還分大報(bào)告如期末、專題等報(bào)告，及小報(bào)告如 Seminar 式的報(bào)告。
就算是小報(bào)告，也至少應(yīng)含
(一)TITLE PAGES ：包含主題名稱、作者、日期
(二)Summary： 即主要的結(jié)論
(三)Introduction：包括理論背景及內(nèi)容
(四)Technical Sections：是論文的主體，為最重要的部份應(yīng)再細(xì)分為 幾個(gè)片斷。
(五)Conclusions：即扼要的結(jié)論
(六)Appendixes：復(fù)雜公式的導(dǎo)引及叁考資料和電腦程式的報(bào)表可附加在 此項(xiàng)
美式報(bào)告的撰寫通常要打字，兩行式，行間若有未拼完的字要以音節(jié)來連接。寫報(bào)告通常需要用到電腦，如有計(jì)算數(shù)字統(tǒng)計(jì)圖表的需求，也常會(huì)用到程式軟體如PASCAL、LOTUS，統(tǒng)計(jì)分析軟體如SAS，也是不可或缺的，電腦繪圖在今日已成為工商界及學(xué)術(shù)界的重要工具，文書處理更是最基本的要求，因此Word for Window、Powerpoint、Excel便成了頗受歡迎的工具。此外在英文語法、文法上的潤(rùn)飾與修改，如能請(qǐng)老美幫忙會(huì)比較好。
論文、報(bào)告完成后有時(shí)會(huì)需要做解說(Presentation)，用英文來講演對(duì)中國人來說算是一大挑戰(zhàn)，通常課堂講演時(shí)間為十五分鐘到三十分鐘，若是論文囗試則至少一小時(shí)。投影機(jī)及麥克風(fēng)的使用對(duì)講演的效果有很大幫助，正式講演前多預(yù)習(xí)幾次，時(shí)間宜控制適中，上臺(tái)時(shí)忌諱低頭拿著報(bào)告照念，需留意聽眾的反應(yīng)，切中主題，避免太多數(shù)字的導(dǎo)引。
附件1 2009年天津市旅游飯店職業(yè)英語
等級(jí)考試實(shí)施方案
根據(jù)津旅培［2009］第001號(hào)《通知》精神，為進(jìn)一步提高全市旅游飯店的對(duì)外接待水平和服務(wù)質(zhì)量，提升承攬大型國際會(huì)議的接待能力，結(jié)合飯店星級(jí)評(píng)定工作的要求，現(xiàn)制定2009年天津市旅游飯店職業(yè)英語等級(jí)考試實(shí)施方案如下：
一、參加考試的對(duì)象及要求
凡在我市旅游飯店及準(zhǔn)備申報(bào)星級(jí)的飯店中工作，尚未獲得英語等級(jí)證書的從業(yè)人員均應(yīng)參加此項(xiàng)考試，各旅游院校相關(guān)專業(yè)的學(xué)生也可報(bào)名參加。
各飯店應(yīng)按各崗位的具體要求及本人的外語水平，安排員工報(bào)考相 應(yīng)等級(jí)。
二、等級(jí)及標(biāo)準(zhǔn)
英語等級(jí)考試今年設(shè)初、中兩個(gè)級(jí)別。
初級(jí)：主要考查應(yīng)試者的英語聽、說能力及簡(jiǎn)單的閱讀能力。要求應(yīng)試者具備基本的語法知識(shí)，能用英語在本職工作的范圍內(nèi)，與客人交流，處理簡(jiǎn)單的問題，強(qiáng)調(diào)聽說方面的溝通能力。
中級(jí)：除考查應(yīng)試者能較熟練地運(yùn)用英語與客人進(jìn)行交流外，還能夠處理簡(jiǎn)單的商務(wù)信件，起草和閱讀英語的通知、邀請(qǐng)函等。對(duì)語法和閱讀有更高的要求。
凡取得初級(jí)證書者，在參加中級(jí)飯店職業(yè)技術(shù)等級(jí)考核鑒定時(shí)，可免試其中的英語部分；取得中級(jí)證書者，在參加高級(jí)飯店職業(yè)技術(shù)等級(jí)考核鑒定時(shí)，可免試其中的英語部分。
三、達(dá)標(biāo)要求
對(duì)各旅游飯店職業(yè)英語等級(jí)證書持證率的建議是：
五星級(jí)飯店持證人數(shù)占本單位一線員工總數(shù)的70％，四星級(jí)飯店持證人數(shù)占本單位一線員工總數(shù)的60％，三星級(jí)飯店持證人數(shù)占本單位一線員工總數(shù)的40％，一、二星級(jí)飯店持證人數(shù)占本單位一線員工總數(shù)的30％。
餐飲部、客房部、財(cái)務(wù)部、娛樂部、工程部、保安部等一線部門員工應(yīng)考取初級(jí)。
前臺(tái)、電話總機(jī)、行李部、商品部、商務(wù)中心、營(yíng)銷部等使用英語較多的一線崗位及部門主管級(jí)以上員工應(yīng)考取中級(jí)。
四、培訓(xùn)工作
各星級(jí)飯店應(yīng)根據(jù)本單位實(shí)際情況，認(rèn)真制訂相應(yīng)的培訓(xùn)計(jì)劃，需要培訓(xùn)中心協(xié)助安排授課老師的飯店應(yīng)在2月20日前向市旅游培訓(xùn)中心提出申請(qǐng)，由我中心統(tǒng)一安排培訓(xùn)師資和課程。
五、考試內(nèi)容及形式
本次英語等級(jí)考試內(nèi)容以旅游飯店職業(yè)英語編委會(huì)編寫的《旅游飯 店職業(yè)英語》（附CD）為準(zhǔn)，教材可在報(bào)名時(shí)購買。考試采取口試和筆試相結(jié)合的形式。
六、報(bào)名、培訓(xùn)及考試時(shí)間 報(bào)名階段：各飯店做好報(bào)名組織工作，備齊報(bào)名所需的材料，于2009年2月16日至2月20日?qǐng)?bào)天津市旅游培訓(xùn)中心。
報(bào)名材料：
1、《飯店職業(yè)英語等級(jí)考試人員花名冊(cè)》（附電子文檔）一式兩份
2、各報(bào)名人員的身份證復(fù)印件一份
3、紅色底1寸半照片2張
注：照片背面寫上姓名，同身份證復(fù)印件一同按《花名冊(cè)》上的序號(hào)排列。
培訓(xùn)階段：3—4月
考試階段：5月（筆試統(tǒng)一集中安排，口試按單位或期班進(jìn)行）以上各具體時(shí)間另行通知。
七、考試費(fèi)用及發(fā)證
考試費(fèi)用初級(jí)80元/人、中級(jí)100元/人，教材費(fèi)另據(jù)實(shí)收取，費(fèi)用 在報(bào)名時(shí)交納；證書費(fèi)20元，考試合格后，取證時(shí)交納。培訓(xùn)費(fèi)用根據(jù)不同的培訓(xùn)形式收取。
考試合格者頒發(fā)由天津市旅游行業(yè)崗位職務(wù)培訓(xùn)指導(dǎo)委員會(huì)核發(fā)的《天津市旅游飯店職業(yè)英語等級(jí)證書》。
附：《飯店職業(yè)英語等級(jí)考試人員花名冊(cè)》
英語作文常用諺語、俗語
1、A liar is not believed when he speaks the truth.說謊者即使講真話也沒人相信。
2、A little knowledge is a dangerous thing.一知半解，自欺欺人。
3、All rivers run into sea.海納百川。
4、All roads lead to Rome.條條大路通羅馬。
5、All work and no play makes Jack a dull boy.只會(huì)用功不玩耍，聰明孩子也變傻。
6、A bad beginning makes a bad ending.不善始者不善終。
7、Actions speak louder than words.事實(shí)勝于雄辯。
8、A faithful friend is hard to find.知音難覓。
9、A friend in need is a friend indeed.患難見真情。
10、A friend is easier lost than found.得朋友難，失朋友易。
11、A good beginning is half done.良好的開端是成功的一半。
12、A good beginning makes a good ending.善始者善終。
13、A good book is a good friend.好書如摯友。
14、A good medicine tastes bitter.良藥苦口。
15、A mother's love never changes.母愛永恒。
16、An apple a day keeps the doctor away.一天一蘋果，不用請(qǐng)醫(yī)生。
17、A single flower does not make a spring.一花獨(dú)放不是春，百花齊放春滿園。
18、A year's plan starts with spring.一年之計(jì)在于春。
19、A young idler, an old beggar.少壯不努力，老大徒傷悲。
20、Better late than never.不怕慢，單怕站。
21、By reading we enrich the mind.讀書使人充實(shí)，22、Care and diligence bring luck.謹(jǐn)慎和勤奮才能抓住機(jī)遇。
23、Confidence in yourself is the first step on the road to success.自信是走向成功的第一步。
24、Custom is a second nature.習(xí)慣是后天養(yǎng)成的。
25、Custom makes all things easy.有個(gè)好習(xí)慣，事事皆不難。
26、Doing is better than saying.與其掛在嘴上，不如落實(shí)在行 動(dòng)上。
27、Do nothing by halves.凡事不可半途而廢。
28、Don't put off till tomorrow what should be done today.今日事，今日畢。
29、Don't trouble trouble until trouble troubles you.不要自找麻煩。
30、Early to bed and early to rise makes a man healthy, wealthy and wise.早睡早起身體好。
31、Easier said than done.說得容易，做得難。
32、Easy come, easy go.來也匆匆，去也匆匆。
33、Eat to live, but not live to eat.人吃飯是為了活著，但活著不是為了吃飯。
34、Every man has his faults.金無足赤，人無完人。
35、Every man is the architect of his own fortune.自己的命運(yùn)自己掌握。
36、Every minute counts.分秒必爭(zhēng)。
37、Each coin has two sides.38、Fact speak louder than words.事實(shí)勝于雄辯。
39、Failure is the mother of success.失敗是成功之母。
40、God helps those who help themselves.自助者天助。
41、Health is better than wealth.健康勝過財(cái)富。
42、Honesty is the best policy.做人誠信為本。
43、Hope for the best, but prepare for the worst.抱最好的愿望，做最壞的打算。
44、It is never too old to learn.活到老，學(xué)到老。
45、Knowledge is power.知識(shí)就是力量
46、Like mother, like daughter.有其母必有其女。
47、No pain，no gain.（不勞無獲。）
48、You never know till you have tried.不嘗試，不知曉。
49、An idle youth, a needy age.少壯不努力，老大徒傷悲。50、Diligence is the mother of success.勤奮是成功之母。
51、Early to bed, early to rise, makes a man healthy, wealthy
and wise.早睡早
52、Experience is the best teacher.經(jīng)驗(yàn)是最好的教師。
53、Nothing in the world is difficult if you
起，使人健康、富裕和聰穎。
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o54、Where there's a will, there's a way.有志者事竟成。
55、Practice makes perfect ．（熟能生巧。）
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56、Pride goes before a fall．（驕傲必?cái) ＃?/p>
Superstar and I It’s common that many students are crazy about those singers and actors.However, liyundi, a pianist, is the superstar in my heart.He is a man of few words and he even looks like the greatest pianist—Chopin.When listening to his music , I can get rid of everything noisy around.What’s more, I can feel his strong love for music.Rome wasn’t built in one day.He achieved the great success through huge effort.I can learn from him that we should never give up to realize our dreams.Superstar and I Her name first appeared as a joke then like a wonder.She is Susan Boyle, the superstar in my heart.Although she’s not beautiful, her voice and spirit moved all the audience, including me.The song ’I dreamed a dream’ that she sang touched everyone’s heart who had a dream and wanted to realize it.She taught me how to go on my dreams as well as never to give up.She is like a sunshine that gives me hope.Where there is a will, there is a way.
第四篇：武漢船舶職業(yè)技術(shù)學(xué)院飯店英語說課稿
《飯店英語》是酒店管理專業(yè)的核心課程，安排在第四、第五學(xué)期。該門課程的授課對(duì)象是2011級(jí)酒店管理專業(yè)三個(gè)班共109名學(xué)生。這些學(xué)生經(jīng)歷過三個(gè)學(xué)期的理論學(xué)習(xí)和一個(gè)學(xué)期的頂崗實(shí)習(xí)，具備一定的英語基礎(chǔ)和酒店工作經(jīng)驗(yàn)。他們深知飯店英語對(duì)于酒店工作的重要性，愿意學(xué)好該門課程。有相當(dāng)數(shù)量的學(xué)生學(xué)習(xí)習(xí)慣良好、學(xué)有余力，對(duì)拓展教材以外的飯店英語相關(guān)知識(shí)非常積極。
今天向各位老師匯報(bào)的說課內(nèi)容，是本學(xué)期最后一次課，課題名稱是：海上酒店（游輪）英語。2課時(shí)完成。這部分內(nèi)容在目前使用的《酒店情境英語》教材上是沒有的。考慮到學(xué)生即將面臨畢業(yè)實(shí)習(xí)和就業(yè)，我對(duì)教材的教學(xué)內(nèi)容做了適度的擴(kuò)展和補(bǔ)充，希望幫助學(xué)生開拓視野、擴(kuò)展就業(yè)領(lǐng)域。由于游輪服務(wù)與酒店服務(wù)有很多相通之處，因此我選擇了這個(gè)課題。當(dāng)然，我不希望這兩節(jié)課只是我講學(xué)生聽，我發(fā)號(hào)施令，學(xué)生被動(dòng)練習(xí)。我將采用互動(dòng)式教學(xué)，具體方法有聽讀模仿、單詞成句、角色扮演、小組練習(xí)、班級(jí)競(jìng)賽等。我對(duì)這次課的教學(xué)過程設(shè)計(jì)如下：
一、課題導(dǎo)入
首先向?qū)W生提問：Do you know the floating hotel?漂浮的酒店，即為海上的游輪。英文是Cruise ship.學(xué)生一般知道ship，但不一定知道cruise這個(gè)單詞。為了加深學(xué)生的印象。我在PPT上播放好萊塢明星Tom Cruise的照片，指出這個(gè)大明星的名字里就有cruise這個(gè)單詞。Tom Cruise在碟中諜4里面攀登世界第一高樓迪拜塔的鏡頭，一定讓大家印象深刻。我會(huì)在黑板一側(cè)畫出一個(gè)迪拜塔造型，讓三個(gè)班的學(xué)生在接下來的教學(xué)環(huán)節(jié)里展開競(jìng)爭(zhēng)，看哪個(gè)班能最先登上頂峰。
二、在學(xué)生對(duì)cruise游輪這個(gè)單詞有深刻的印象，并且有學(xué)習(xí)和競(jìng)爭(zhēng)欲望的情況下，我將分聽、讀、說、寫、唱這5個(gè)環(huán)節(jié)展開教學(xué)，并在每個(gè)環(huán)節(jié)作出評(píng)估，讓學(xué)生看到自己的進(jìn)步。
1、聽Listening.聽寫單詞。在黑板上畫出表格，將酒店和游輪進(jìn)行比較，在“樓層”“房間”“員工”三個(gè)單詞上，酒店英語和游輪英語是不一樣的，而在“娛樂”“健身”“消費(fèi)”這三個(gè)詞上，兩者是一樣的。還有游輪英語獨(dú)有的詞匯“on board”“sailing”“ashore”.教師帶讀單詞，學(xué)生造句。使學(xué)生掌握常見游輪英語的應(yīng)用。表現(xiàn)好的班級(jí)計(jì)分。
2、讀reading。讀一則游輪公司英文招聘啟事。讓學(xué)生用自己的理解來復(fù)述這段文字。文中說到：“你可以在加勒比海度過盛夏，也可以在阿拉斯加度過嚴(yán)冬。你還有機(jī)會(huì)乘坐游輪來到歐洲、澳洲、南美的各個(gè)港口。其他人要想享受這一切，必須掏出1500-10000美元。而你，不僅能免費(fèi)做到這一切，還能得到可觀的收入。另外，你可以體驗(yàn)世界各地風(fēng)土人情”。這些語言，勾勒出游輪工作的優(yōu)勢(shì)，通過學(xué)生自己的閱讀理解，激發(fā)他們對(duì)游輪工作的興趣。
3、說speaking。延續(xù)閱讀理解，設(shè)置場(chǎng)景，有三位應(yīng)聘者希望到游輪公司工作，他們的基本情況展示在PPT上。每個(gè)班選一名代表，扮演求職者。根據(jù)PPT的內(nèi)容講述自己的基本情況，其他同學(xué)分小組討論，看誰最適合游輪工作。這一部分鍛煉學(xué)生口頭表達(dá)觀點(diǎn)，和與他人進(jìn)行討論的能力。總結(jié)常用句型：In my opinion, I think, I agree with you, I’m afraid that,4、寫writing。求職準(zhǔn)備之一，寫簡(jiǎn)歷。大家有沒有給自己準(zhǔn)備一份英文簡(jiǎn)歷？給出幾份簡(jiǎn)歷模板。讓學(xué)生提煉出其中的主體結(jié)構(gòu)，例如標(biāo)題resume，第一部分求職目標(biāo)，即你索要應(yīng)聘的崗位、第二部分個(gè)人基本情況、第三部分教育經(jīng)歷、第四部分工作經(jīng)歷、第五部分職業(yè)證書、第六部分獲獎(jiǎng)情況。在這一部分會(huì)給學(xué)生布置課后作業(yè)，根據(jù)自己的實(shí)際情況，向皇家加勒比游輪公司寫一份個(gè)人簡(jiǎn)歷，應(yīng)征實(shí)習(xí)生工作。
5、唱sing。學(xué)唱英語歌曲sailing，既與本課所學(xué)內(nèi)容有關(guān)，又能鍛煉學(xué)生的英語學(xué)習(xí)綜合能力，還能激發(fā)學(xué)習(xí)興趣。
三、教學(xué)小結(jié)
檢查一下每個(gè)班的攀登進(jìn)度。復(fù)習(xí)單詞。向?qū)W生提問：what do you think of the job on the cruise?
四、作業(yè)復(fù)習(xí)本課內(nèi)容，完成英文個(gè)人簡(jiǎn)歷，發(fā)到老師郵箱。
以上是完整的教學(xué)過程，通過本次課教學(xué)，使學(xué)生了解游輪英語和飯店英語的異同點(diǎn)、激發(fā)學(xué)生對(duì)游輪服務(wù)工作的興趣、掌握英語口頭表達(dá)觀點(diǎn)，并能相互討論、學(xué)會(huì)寫英文簡(jiǎn)歷。通過學(xué)生的課堂表現(xiàn)、課后作業(yè)來分析教學(xué)效果，以便改進(jìn)提高。我的說課到此結(jié)束，請(qǐng)老師們批評(píng)指正。謝謝。
第五篇：飯店英語講課稿
Check in
1.導(dǎo)入語Forewords: Check in is another important function of the Front Office, In this unit, the students should know the information included in registration forms, how to register and receive guests.教學(xué)目標(biāo)：學(xué)生能用英語熟練地完成客人的住宿登記，熟悉接待程序，掌握住宿登記規(guī)范用語。具體要求如下：
1）知識(shí)方面---熟悉客人的前臺(tái)入住登記的英語接待程序。---掌握住宿登記的專業(yè)詞匯、短語及行業(yè)規(guī)范英語。2）能力方面---提高學(xué)生熟練地運(yùn)用英語為客人辦理入住登記的口語技能。---培養(yǎng)學(xué)生自我表達(dá)、善于溝通與團(tuán)隊(duì)合作的職業(yè)能力。3）態(tài)度方面---培養(yǎng)學(xué)生具備禮貌、細(xì)致、耐心的品質(zhì)，樹立為賓客提供優(yōu)質(zhì)服務(wù)的意識(shí)
2.必備詞匯 常用詞匯
front desk;reception desk;registration information deskcashierreservationvacancyroom rateregistration cardfull nameplace of birthdate of departure nationalitypassport numberoccupationbellboyroom key
前臺(tái)崗位詞匯
房務(wù)部總監(jiān)Director of Rooms Division 總機(jī)領(lǐng)班Switchboard Supervisor 前臺(tái)經(jīng)理Front Desk/ Front Office MGR.大堂服務(wù)領(lǐng)班Bell Captain 前臺(tái)副經(jīng)理Assistant Front Office MGR.顧客關(guān)系代表 GRO(Guest Relation Officer)前臺(tái)主管Front Office Supervisor 駐店經(jīng)理Resident Manager 大堂副理(Lobby)Assistant MGR.文員Clerk 當(dāng)值經(jīng)理Duty Mgr.收款員/收銀員Cashier預(yù)訂部經(jīng)理Reservation Manager 話務(wù)員//接線生Operator 夜班經(jīng)理Night Manager 迎賓員Hotel Greeter 商務(wù)中心領(lǐng)班Supervisor of Business Center 機(jī)場(chǎng)代表Airport Representative 總臺(tái)接待員Reception Clerk/ receptionist 行李員Porter 開房員bellman 賓館門房Hotel Concierge 樓層服務(wù)員Floor Attendant 門童Doorman 清潔工Public Area Clerk（PA）客房類型詞匯: ?Single room ?Double room
?Standard room twin rooms ?Triple room ?Suite
?Junior suite ?Business suite ?Deluxe suite ?Duplex suite ?Villa
?connecting rooms suite presidential suite
討論并回答
Warming-up Questions:
1.How to greet a man, a woman, a couple or a party of men and women.2.How to get the guests’ passports
3.How to ask the guest to fill in the registration form 4.How to ask for a deposit 5.How to finish the conversation politely
對(duì)話類型：
1.接待有預(yù)定的客人 2.接待無預(yù)定的客人 3.電話接受預(yù)定 4.客房已滿
Model Dialogues: Dialog 1 Arriving at the Hotel Mr.Bellow(B)checks in at the Reception Desk.Receptionist(R): Good evening.What can I do for you, sir? B: I booked a twin-bed room with bath three weeks ago.I’m Henry Bellow.R: Just a moment, please, Mr.Bellow.I’ll check the arrival list.…Sorry to have kept you waiting, sir.Yes, you have reserved a British suite from today to the 29th.B: Yes, exactly.R: Could I see your passports, please?(Checking the passports and giving them back)Thank you, sir.And would you mind filling in the registration form? B: I’ll take care of it.(Filling out the form)Here you are.Is it all right? R: Yes, thanks.How are you going to pay, in cash or by credit card? B: Could I pay with traveller’s checks?
R: Certainly.Here’s the key to Room 908.Please keep it.And the bellman will show you up.(A bellman comes over.)Have a nice evening, sir.And enjoy your stay.B: Thank you.Dialog 2 :Receiving a Walk-in Guest Scene: A gentleman steps in, trying to find a room for the night.Receptionist(R): Good afternoon, sir.May I help you? Client(C): Yes, please.I've just arrived from Hong Kong.Could you let me have a room for this evening? R: Have you made a reservation, sir? C: I’m afraid not.R: How many people do you have, please? C: Just one.I’m alone.R: Just a moment, please.I have to check if there’s a room available.…
Dialog3 : Reserving a Room A:Park Hotel? Reservation desk, please.B:Reservation desk.May I help you? A:Yes, please.I'm phoning from the airport here in Los Angeles.I'd like to reserve a single room for tonight.B:All right, sir.That's a single with bath? A:That's right.How much will that be? B:Our singles begin at forty-five, sir.A:Good.B:Your name, please.A:My name is Terry Chen.C-H-E-N.B:Thank you, Mr.Chen.When will you be arriving? A:I'm arriving soon.I'm taking a taxi to the hotel.B:Right, sir.We'll hold your room for you until 9 P.M..Dialog 4 : No Rooms Available A:I'd like a room, please.B:Do you have a reservation, sir? A:No, I'm sorry, I don't.B:Well, I'd like to help you, but I'm afraid all our rooms are taken.A:I see.In that case, could you suggest another? B:Why don't you try the Royal Hotel? It's right down the street.A:Thank you.
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