第一篇：英文郵件(商務)格式及常用語

英文郵件（商務）格式及常用語 Ⅰ郵件主題：

①.主題（Subject）框的內容應簡明地概括信的內容，短的可以是一個單詞，如greetings； 長的可以是一個名詞性短語，也可以是完整句，但長度一般不超過35個字母。

YES：Supplier training；

NO：professional trainees from sister company should abide by rule of local company（太 長）

②.主題框的內容切忌含糊不清。

NO：像News about the meeting 這樣的表達；

YES：應改為Tomorrow's meeting canceled。

一般來說，只要將位于句首的單詞和專有名詞的首字母大寫即可；另外一種較為正規的 格式可將除了少于5個字母的介詞、連接詞和冠詞之外的每一個單詞的首字母大寫。YES：New E-mail Address Notification；Detailed calculation

NO：detailed calculation

③.視信的內容是否重要，還可以在開頭加上URGENT或者FYI（For Your Information 供參考），如：URGENT：Submit your report today!

Ⅱ稱呼：

Dear ××(人名),，或者Dear Mr./Ms.××(姓),，一般正式的郵件這樣就OK了，如果和你非常熟悉的人，也可以直呼其名；然后空一行換行，頂格寫，不用空格。

Ⅲ正文：

①.郵件第一段開頭可以說到自己是誰(This is ××(人名)from ××(公司名))，也可以不說；

②.感謝讀者是郵件開場白的好辦法。感謝您的讀者能讓對方感到高興，特別是之后你有事相求的情況下會很有幫助。

⑴.Thank you for contacting us.如果有人寫信來詢問公司的服務，就可以使用這句句子開頭，向他們對公司的興趣表示感謝。

⑵.Thank you for your prompt reply.當一個客戶或是同事很快就回復了你的郵件，一定記得要感謝他們；如果回復并不及時，只要將“prompt”除去即可，你還可以說，“Thank you for getting back to me.”

⑶.Thank you for providing the requested information.如果你詢問某人一些信息，他們花了點時間才發送給你，那就用該句表示你仍然對他們的付出表示感激。

⑷.Thank you for all your assistance.如果有人給了你特別的幫助，那一定要感謝他們！如果你想對他們表示特別的感激，就用這個句子，“I truly appreciate for your help in resolving the problem.”

⑸.Thank you raising your concerns.就算某個客戶或是經理寫郵件給你對你的工作提出了一定的質疑，你還是要感謝他們。這樣你能表現出你對他們的認真態度表示尊重及感激。同時，你也可以使用，“Thank you for your feedback.”

③.正文中，段與段之間也是空一行，再頂格寫。注意：正文的內容你需要注意5C原則：Clear(信息明了)、Complete(內容完整)、Correct(準確無誤)、Concise(簡明扼要)、Courteous(禮貌周到)

⑴.正文中的人稱選擇：I, You, We等，如果郵件很長的話，you的使用不能過多；I和We的區別是顯而易見的，生意上、客戶之間一般都是用We，你是代表公司的；當然該用I表示你個人的時候還是要用I的，視具體情況而定。語氣和賓詞的運用得當能決定你的禮貌程度。如：

NO: You will be pleased to learn that you have been selected to serve on our advisory board.Your prompt response will be appreciated.(好像欠你一樣)

YES: I am pleased that our board has selected you as the best qualified candidate to serve on our advisory board.I hope you’ll agree to serve.(這就友善多了)

NO: Your book was well written and comprehensive.(不用你來判斷我呀~~)

YES: I thoroughly enjoyed your book and found an answer to every one of my

questions about performance appraisals.(客氣一點,人家受落)

⑵.切忌主客不分或模糊

例子：Deciding to rescind the earlier estimate, our report was updated to include $40,000 for new equipment.應改為：Deciding to rescind our earlier estimate, we have updated our report to include $40,000 for new equipment.(We我們是主語, 不是report。)

⑶.句子不要凌碎

例子：He decided not to audit the last ten contracts.Because of our previous objections about compliance.應該連在一起。

⑷.結構對稱，令人容易理解。

例子: The owner questioned the occupant's lease intentions and the fact that the contract had been altered with ink markings.應改為：The owner questioned the occupant's lease intentions and ink alterations of the contract.⑸.單復數不要搞亂，不然會好刺眼，看不舒服。

例如：An authorized person must show that they have security clearance.⑹.動詞主詞要呼應。想想這兩個分別：

1）This is one of the public-relations functions that is under budgeted.2）This is one of the public-relations functions, which are under budgeted.⑺.時態和語氣不要轉變太多。看商務英語已經是苦事，不要浪費人家的精力啊。

⑻.選詞正確

像affect和effect，operative和operational等等就要弄清楚才好用啦。

⑼.地址上的數字直接用阿拉伯數字,除了One,例子:

Ninth Avenue, North

E.15 StreetPark Avenue

One Wingren Plaza

Ⅳ結尾：

①.結尾的常用語

⑴.If you have any question or suggestion, please feel free to contact me./ Any

question or suggestion, please feel free to contact me.很常用的結尾，正文中不用說的非常詳細，顯得冗余，可以這樣結尾，他不懂的或者建議，可以聯系你。

⑵.Thank you for your help and your valuable time again./ I appreciate again for your attention and time.結尾的感謝用語

⑶.I am lookingforward to hearing from you soon./ Looking forward to hearing from you soon.期待收信人的盡快回復，這樣的寫法很常用，”soon”就足可以表示“盡快”的意思，不要用”as quickly as you can”這樣生硬的短語，像是在下命令，很不禮貌。

⑷.Thank you for your kind cooperation.如果你需要讀者幫助你做某事，那就先得表示感謝。

⑸.Thank you for your attention to this matter.與以上的類似，本句包含了你對對方將來可能的幫助表示感謝。

⑹.Thank you for your understanding.如果你寫到任何會對讀者產生負面影響的內容那就使用這句句子吧。

⑺.Thank you for your consideration.如果您是在尋求機會或是福利，例如你在求職的話，就用這封郵件結尾。

⑻.Thank you again for everything you've done.這句句子可以用在結尾，和以上有所不同。如果你在郵件開頭已經謝過了讀者，你就可以使用這句話，但是因為他們的幫助，你可以著重再次感謝你們的付出。

②.在署名自己的之前的客套話

⑴.正式一點的，客戶、公司之間的：Very truly yours, Yours very truly, Yours truly,⑵.一般的就OK，如：Best Regards, Thanks and Best Regards, Sincerely yours,Yourssincerely, Sincerely, Cordially yours, Yours cordially, Cordially,然后空一行換行，你的名字、聯系方式，公司的名字、聯系方式、Logo等。

Ⅴ檢查

在寫完郵件后，先忍住，不要著急點發送按鈕，檢查一下，就幾十秒或者一兩分鐘的時間。①.注意人稱，時態，語法，名詞單復數等細節.②.內容大概用5C原則檢查一下，現在的工作中用到的郵件一般都不會很長。

注意：這是個人推薦的一種英文書寫方式（段與段之間空一行，頂格寫），還有一種就是段與段之間可以不用空一行，但是每段開頭都要縮進4個字符，類似于中文的書寫方式，這種方式也是沒有錯誤的，只是看個人的喜好。

第二篇：英文商務郵件

英文商務郵件范文

針對外貿中的郵件往來，整理了以下英文書信模版。主要涵蓋“主動跟新買家建立聯系”、“對新買家要求建立業務聯系的回復”、“向老客戶介紹公司新的產品信息”、“回復對某個產品的查詢”、“無法提供對方查詢中所要求的產品時”、“查詢對方公司的產品”、“幾種報盤”、“信用證相關”、“報價相關”等模版。

A、主動跟新買家建立聯系

Dear Mr.Jones:

We understand from your information posted on Alibaba.com that you are in the market for textiles.We would like to take this opportunity to introduce our company and products, with the hope that we may work with Bright Ideas Imports in the future.We are a joint venture specializing in the manufacture and export of textiles.We have enclosed our catalog, which introduces our company in detail and covers the main products we supply at present.You may also visit our online company introduction at Http://www.tmdps.cn which includes our latest product line.Should any of these items be of interest to you, please let us know.We will be happy to give you a quotation upon receipt of your detailed requirements.We look forward to receiving your enquires soon.Sincerely, John Roberts

1.調查

Credit Information

Dear _______，We would like to _______(我方目的).We understand that _______(了解情況).So we want to ask you if they are _______(咨詢情況)so that we may take steps to _______(采取措施后達到的目的).We will be obliged if you will kindly give us the information about _______(相關信息).Any information you provide will be highly appreciated and kept in strict confidence.We shall be pleased to oblige if you need our services at this end.We are awaiting your early reply.Yours sincerely, ×××

2.推銷 Salesmanship

Dear _______，We have imported _______(產品名稱)._______(產品引人注目點)is well-known and universally acknowledged.So, we feel sure that you may be interested in them, and this kind of new products will _______(銷售情況).We are mailing you _______(附件名稱).If you have interest in our products and find a good market for the new products, please let us know.We are offering you good products on generous terms in order that you can _______(對方受惠處).We are looking forward to your early reply.Yours sincerely, ×××

3.建立貿易關系

Establishing Business Relations

Dear_______，We have obtained your name and address from _______(信息來源)and are glad to establish business relations with you.We _______(業務情況), moreover, there is a good demand for _______(產品名稱).So, we feel sure we can sell large quantities of_______(產品名稱).As to our standing, we are permitted to mention the _______(資信單位)as a reference.Please let us have all necessary information regarding _______(相關信息).If _______(交易條件), we would _______(下何種訂單).Yours sincerely, ××× 4.詢盤 Inquiry

Dear _______，Thank you for your _______(貴方信息).We have connected with a number of our customers in this area and many of them have interest in ______(產品名稱).So, there is a large demand for _______(產品名稱)here.Would you please make us an offer for _______(產品名稱).If your quotation is attractive to the customers, we will place a _______(訂單類型)order with you.We look forward to your favorable reply.Yours sincerely, ××× 5.報盤 Offer

Dear _______，We were very pleased to receive your letter of _______(日期)answering _______(詢問情況), and as requested, enclose _______(附件名稱).We think our products are _______(產品性能)._______(交易條件).We therefore advise you to place your order with us at once.We look forward to your reply.Yours sincerely, ××× 6.還盤 Counter-offer

Dear _______，We thank you for your letter of _______(日期)offering us _______(產品數量)of the subject goods at _______(報價).Although we are in urgent need of such product, we find your price _______(對方價格情況).Your quoted price will _______(此報價的結果).To tell you the truth, we have received quotations _______(百分數)lower than yours.Should you be prepared to reduce your price by, say,_______(百分數), we might come to terms.Considering _______(鑒于因素), we make you such a counter-offer._______(希望對方考慮報價原因).We hope you will consider our counteroffer most favorably and let us know your acceptance as soon as possible.Hope to hear from you soon.Yours faithfully, ×××

7.下訂單 Order

Dear_______，We acknowledge with thanks the receipt of your quotation dated_______(日期)and noted the total_______(幣種、金額)_______(地點).We agree to this price, and would ask you to accept this order-letter as our official order.The payment is being made by_______(付款方式)today.In view of_______(鑒于條件), we should appreciate it if you agree to_______(我方要求).We look forward to your reply as soon as possible.Yours faithfully, ×××

8.接受訂單

Accepting the Order

Dear _______，Thank you for your order _______(產品名稱、型號).The goods are _______(產品狀況)and will be delivered on time.It is a pleasure to _______(樂意之事)and we hope you will be satisfied with the _______(滿意之處)of our goods.On receiving your credit from the bank, we will make up your order.We will have the pleasure of receiving further orders from you.Yours sincerely, ×××

9.拒絕訂單 Declining the Order

Dear _______，Thank you for your order _______(產品型號)for _______(產品名稱)which we received today.We regret that, owing to _______(原因)，we are unable to fill your order.Moreover, our manufacturers can not undertake to entertain your order for future delivery owing to _______(進一步原因).We will, however, contact you once supply improves.In the meantime, please feel free to send us your specific enquires for other types of _______(其他型號產品).You can be assured of our best attention at all times.Yours faithfully, ×××

10.支付方式 Terms of Payment

Dear _______, We have thoroughly considered the terms of payment discussed with your _______(人名).We are in agreement with your proposals and hereby give you the terms and conditions which have been agreed upon as follows:(1)Your terms of payment are _______(支付方式).(2)The price quoted to us are _______(價格條款).The above terms of payment were approved by _______(批準單位或個人)and will be acted upon accordingly.The relative order is now being prepared and will be sent to you in the course of _______(時間).Your early reply would be very appreciated.Yours faithfully, ××× 11.催款 Reminder

Dear _______，Account _______(號碼)As you are usually very prompt in settling your accounts, we wonder whether there is any special reason why we have not received payment of the above account already _______(欠款拖期)overdue.We think you may not have received the statement of account we sent you on _______(日期)showing the balance of _______(幣種、金額)you owe.We send you a copy and hope it may have your early attention.We hope your early reply.Yours faithfully, ××× 12.更改信用證 Amending the L/C

Dear _______，We have received your L/C No._______(訂單號)issued by _______(開證行)for the amount of _______(金額)covering _______(產品名稱).After reviewing the L/C, we found that _______(出錯地方).We, therefore, are writing this letter, asking you to amend the L/C to read, “ _______”(修改款項).We shall be glad if you see to it that amendment is cabled without any delay, as our goods have been packed ready for shipment for quite some time.We look forward to your early reply.Sincerely, ××× 13.理賠

Settlement of Claims

Dear _______，On _______(日期), I placed a large order for your expensive _______(產品名稱).Unfortunately, our customers reflected _______(反映的問題).We are very disappointed with this order.We can’t sell them.On the advice of _______(人名)I am returning _______(產品名稱).Please arrange _______(補救措施)as soon as possible.We look forward to your early reply.Yours, ××× 14.代理 Agency

Dear_______，We_______(公司性質).We would like to inform you that we want to get the potential market for _______(產品名稱)in this area.So, we want to become a sole agency.We would, however, be willing to engage in trial collaboration with your company to see how the agreement works.We are very interested in _______(感興趣之事)with your factory for the promotion of your products in _______(地點).We look forward to your early reply.Yours sincerely, ×××

第三篇：英文商務郵件自我介紹

英文商務郵件自我介紹范文

英文商務郵件自我介紹范文

從中華人民共和國駐......大使館商務參贊處獲悉貴公司名稱和地址，現借此機會與貴方通信，意在達成一些實際交易為開端，以建立業務系。

1.Having had your name and address from the Commercial Counselor's office of the Embassy of the People's Republic of China in..., we now avail ourselves of this opportunity to write to you and see if we can establish business relations by a start of some Practical transactions.從中國國際貿易促進會獲悉，你們有意采購電器用具。

2.We have heard from China Council for the Promotion of International Trade that you are in the market for Electric Appliances.駐貴地的中國領事向我們介紹，你公司是......生產......(商品)的大出口商。

3.Your name has been recommended to us by the Chinese Consul stationed in your city as large exporters of...goods produced in....從......獲悉你們行名及地址并了解你們是......有經驗的進口商。現向你們開報......，盼能在貴地市場推銷。

4.From..., we have obtained your name and address and understand that you are experienced importers of....We have pleasure in offering you...of which we would appreciate your pushing the sale on your market.從......獲悉你公司專門經營......，現愿與你公司建立業務關系。

5.We learn from...that your firm specializes in..., and would like to establish business relationship with you.承......的介紹，獲悉你們是......有代表性的進口商之一。

6.Through the courtesy of....we have learned that you are one of the representative importers of...據紐約司密斯公司所告，得悉你公司名稱和地址，并得知你們......日本東京商會已把你行介紹給我們。

7.Your name and address has been given to us by Messrs.J.Smith & Co., Inc.,

第四篇：英文商務郵件常用句型

65個商務郵件常用語(中英對照）

1.If you’re any questions please let me know.如有任何問題，請告訴我。2.Please refer tentative schedule as follow: 請參照下面的暫定計劃 3.Please recheck your record and advise if you find any differences.4.We are following your instruction on the basis of your confirmation我們在您確認的基礎上按您的指示行事。

5.Hare are you doing 還好吧？ 6.Thanks in advance and best regards.7.Looking forward seeing you soon.8.If there is anything else I can help, please let me know.9.here`s why: 原因如下

10.Please review, and let’s discuss how we should move forward.請檢討，并讓我們一起討論我們應該怎樣繼續。

11.We would like to lock up this business.我們想鎖定這筆生意

12.Once you respond to the above questions, we will decide which option we would like to pursue.你們對上述問題回復后，我們會立即決定我們會選擇哪個方案。13.Thanks for your understanding.謝謝您的諒解

14.Also please let me know if you need any other information 另外，你們還需要其他信息嗎？ 15.Will get back to you ASAP.會盡快回復你！16.Let`s discuss this then 到時我們討論下這個問題。

17.Please review the below email our US office and advise.請查看以下我們US辦公室發的E-mail并進行回復

18.Noted and understand all below.19.Please review and advise us with any questions.20.Let`s give it a try to make it happen…It is for a good cause讓我們試試吧…這是值得支持的 21.There are a lots of lose ends now…How once you going to execute this?現在有很多問題，我們怎樣處理

22.As I explained over the phone，today,如同我今天在電話中解釋的那樣 23.Since we will have one chance only.既然我們只要一個選擇 24.Please note and proceed as is,請注意，并按現況繼續 25.Please see the reply below in red 請看如下紅色的回復 26.Please check at your side and comment 請你們那邊檢討一下并回復。27.Noted and understand all below, see reply in bold black(請看黑色粗體回復）

28.Please forward to JACK for comment and corrective action.評價和糾正措施提供給JACK 29.This is good news, You did a really good job!30.Noted all below and attached files with thanks.Here is the summary of our findings:以下是我們的結果總結

31.Looking forward to hearing back from you tomorrow(盼明天收到你的回復）32.Please advise us with your comments 請把你的看法告訴我們 33.Please advise 請回復

34.Noted all below with thanks, see reply in red.35.Sorry for confusion(混亂）36.We will let you know its result soon.37.Any updates on this request? 關于這個問題有什么新的消息嗎 38.We reviewed(it)and have the following comments: 39.As we understand, 40.Please review with Jack and advise 請與JACK檢討并回復 41.Please see corrections in green below 請看如下綠色修正內容 42.Can you call me at my cell phone number(+86-137 ****-****)43.FYI=just for your reference/information… 供參考 44.To sum up… 總結如下…

45.Please discuss the above schedule and let us know the results請檢討以上計劃并把結果告訴我們

46.Please review and advise with any comment 請檢討，如果有意見請回復 47.This is most/very important.48.Noted and thanks for reminding.知道了，謝謝提醒。49.Please see the attached pictures first 請先看附件的照片 50.Please see the attached technical data.請看附件的技術數據 51.Noted below with thanks.52.Please review and advise 請檢討并回復 53.Noted all below with thanks!54.Please review and confirm by reply/return.請檢討并回復確認 55.Please note and(proceed)accordingly 請相應照辦

56.so,we would like to proceed as follows 所以，我們想按下列計劃進行 57.Please confirm you understand.請確認你能理解

58.Based on this information, I need the following to happen:基于這一點，我需要以下事情能做到

59.This is a very urgent matter-please make sure the above happens.這是非常急迫的事情--請確認以上能做到

60.Thank you very much for you assistance(支持）

61.This is good news-thanks for the help with regards to this matter 62.Please comment.請評價 63.Thanks and best regards, 64.縮寫

LPG=液化氣

LNG=液化天然氣

Rgds=regards

IMT=同時

BP=商業計劃

MOQ=最小的訂購批量

IM=網絡會議

MCU=掩膜

P.S.=附言

pls=please

ASAP=盡快 65.As discussed before,如我們之前討論的 英文商務郵件必懂句型

1.Initiate a meeting

發起會議

I would like to hold a meeting in the afternoon about our development planning for the project A。

今天下午我建議我們就A項目的發展計劃開會討論一下。

I suggest we have a call tonight at 9:30pm(China Time)with you and Brown.Please let me know if the time is okay for you and Ben。

我建議我們今晚九點半和Brown小聚一下，你和Ben有沒有空？

We’d like to have the meeting on Thu Oct 30.Same time。

十月三十號(周四)，老時間，開會。

Let’s make a meeting next Monday at 5:30 PM SLC time。

下周一鹽湖城時區下午五點半開會。

I want to talk to you over the phone regarding issues about report development and the XX project。

我想跟你電話討論下報告進展和XXX項目的情況。

2.Seeking for more information/feedbacks/suggestions

咨詢信息/反饋/建議

Shall you have any problem accessing the folders, please let me knows。

如果存取文件有任何問題請和我聯系。

Thank you and look forward to having your opinion on the estimation and schedule。

謝謝你，希望能聽到更多你對評估和日程計劃的建議。

Look forward to your feedbacks and suggestions soon。

期待您的反饋建議！

What is your opinion on the schedule and next steps we proposed?

你對計劃方面有什么想法？下一步我們應該怎么做？

What do you think about this?

這個你怎么想？

Feel free to give your comments。

請隨意提出您的建議。

Any question, please don’t hesitate to let me know。

有任何問題，歡迎和我們聯系。

Any question, please let me know。

有任何問題，歡迎和我們聯系。

Please contact me if you have any questions。

有任何問題，歡迎和我們聯系。

Your comments and suggestions are welcome!

歡迎您的評論和建議！

Please let me know what you think?

歡迎您的評論和建議！Do you have any idea about this?

對于這個您有什么建議嗎？

It would be nice if you could provide a bit more information on the user’s behavior。

您若是能夠就用戶行為方面提供更多的信息就太感激了！

At your convenience, I would really appreciate you looking into this matter/issue。

如果可以，我希望你能負責這件事情。

3.Give feedback

意見反饋

Please see comments below。

請看下面的評論。

My answers are in blue below。

我的回答已標藍。

I add some comments to the document for your reference。

我就文檔添加了一些備注，僅供參考。

4.Attachment

附件

I enclose the evaluation report for your reference。

我附加了評估報告供您閱讀。

Please check the attached file for today’s meeting notes。

今天的會議記錄在附件里查收。

The attachment is the design document, please review it。

設計文檔在附件里，請評閱。

For other known issues related to individual features, please see attached release notes。

其他個人特征方面的信息請見附件。

5.Point listing

列表

Today we would like to finish following tasks by the end of today: 1…….2……。

今天我們要完成的任務：1…….2……。

Some known issues in this release: 1…….2……。

聲明中涉及的一些問題：1…….2……。

Our team here reviewed the newest SCM policy and has following concerns: 1…….2……。

我們閱讀了最新的供應鏈管理政策，做出如下考慮：1…….2……。

Here are some more questions/issues for your team: 1…….2……。

以下是對你們團隊的一些問題：1…….2……。

The current status is as following: 1……2……

目前數據如下：1……2……

Some items need your attention: 1…….2……。

以下方面需提請注意：1…….2……。

6.Raise question

提出問題

I have some questions about the report XX-XXX

我對XX-XXX報告有一些疑問。

For the assignment ABC, I have the following questions: …

就ABC協議，我有以下幾個問題：……

7.Proposal

提議

For the next step of platform implementation, I am proposing…

關于平臺啟動的下一步計劃，我有一個提議……

I suggest we can have a weekly project meeting over the phone call in the near future。

我建議我們就一周項目開一個電話會議。

Achievo team suggest to adopt option A to solve outstanding issue…

Achievo團隊建議應對突出問題采用A辦法。

8.Thanks note

感謝信

Thank you so much for the cooperation。

感謝你的合作！

I really appreciate the effort you all made for this sudden and tight project。

對如此緊急的項目您做出的努力我表示十分感謝。

Thanks for your attention!

謝謝關心！

Your kind assistance on this are very much appreciated。

我們對您的協助表示感謝。

Really appreciate your help!

非常感謝您的幫助！

9.Apology

道歉

I sincerely apologize for this misunderstanding!

對造成的誤解我真誠道歉！

I apologize for the late asking but we want to make sure the correctness of our implementation ASAP。

很抱歉現在才進行詢問，但是我們需要盡快核實執行信息。

郵件范文

1.Dear Mr./Ms，Mr.John Green, our General Manager, will be in Paris from June 2 to 7 and would like to come and see you, say, on June 3 at 2.00 p.m.about the opening of a sample room there.Please let us know if the time is convenient for you.If not, what time you would suggest.Yours faithfully，尊敬的先生/小姐

我們的總經理約翰格林將于六月2日到7日在巴黎，有關在那開樣品房的事宜，他會于六月3日下午2：00點拜訪您。

請告知這個時間對您是否方便。如不方便，請建議具體時間。

您誠摯的 Back to Top

<回信>

Dear Mr./ Ms，Thank you for your letter informing us of Mr.Green's visit during June 2-7.Unfortunately, Mr.Edwards, our manager, is now in Cairo and will not be back until the second half of June.He would, however, be pleased to see Mr.Green any time after his return.We look forward to hearing from you.Yours faithfully，尊敬的先生/小姐

謝謝來函告知我方六月2-7日格林先生的來訪。不巧，我們的總經理艾得華先生現正在巴黎，到六月中旬才能回來。但他回來后愿意在任何時間會見格林先生。

希望收到您的來信。

您誠摯的 Back to Top

2.Dear Mr/Ms，I represent the W/P Electronics Company in Dallas, and will be in Kunming from next Monday to Friday,(October 5-9).I should like to call on you to discuss our new monitor.Would 0930 hours on Tuesday, October 6 be convenient?

I shall be in Beijing, at the Great Wall Hotel, from Tuesday, September 29, until Sunday, October 4, where a message will reach me.If the day is not convenient, will you please suggest another.Yours faithfully

尊敬的先生/小姐

我是達拉斯W/P電子公司的代表，將于下周一到周五（10月5-9日）住留昆明。我樂于請您商討我們新的顯示器。星期二即10月6日上午09：30是否方便？

從周二，即9月29日，我將住在北京的長城賓館，直到周六，即10月4日，在那會有通知給我。如商討日期不方便，請另外建議。

Back to Top

<回信>

Dear Mr/Ms，Thank you for your letter of September 26.We shall be very pleased to see you and discuss your new monitor, but October 6 is not suitable.We will be happy to meet with you at 9:30 a.m.on Wednesday, October 7, if the time is convenient for you.We look forward to meeting you.Yours faithfully

尊敬的先生/小姐

我們將很高興與您會面并與您商談新的顯示器，但10月6日不太合適。如方便的話，我們愿在10月7日與您會面。

期待與您見面。

您誠摯的 Back to Top

3.Dear Mr./ Ms，I am at present in Hamburg visiting the harbour with a view to making known our new type of container for use in Europe.I shall be in Antwerp on Wednesday, 4th June, and should like to call on you at 2.00 p.m.on that day.If I do not hear from you to the contrary, I shall assume that it will be convenient for me to call at that time.Yours faithfully

尊敬的先生/小姐

我現正在漢堡參觀港口，以讓歐洲了解并使用我們的新型集裝箱。

星期三即六月4日，我將到安特衛普，我會于當天下午2：00打電話給你。

對此約定如不來信，我將認為于這個時間打電話是方便的。

您誠摯的 Back to Top

4.Dear Mr./ Ms，Mr.Jack Baron, our personnel director, has asked me to acknowledge your application for the post of accountant and to ask you to come to see him on Friday afternoon, 5th July, at half past two.I will appreciate your letting me know whether you will be able to come.Yours faithfully

尊敬的先生/小姐

杰克巴倫先生，我們的人事主任，讓我向你申請會計職位表示感謝，并請你于7月5日星期五的下午兩點半來見他。

是否能來，請告知，多謝。

您誠摯的 Back to Top

< 回信>

Dear Mr./ Ms，Thank you for your letter of yesterday inviting me to come for an interview on Friday afternoon, 5th July, at 2:30.I shall be happy to be there as requested and will bring my diploma and other papers with me.Yours faithfully

尊敬的先生/小姐

謝謝昨日來信通知我面試，我將于要求的7月5日，周五下午兩點半到達，并帶去我的證書及其它書面材料。

你誠摯的 Hi Paolo, Have a nice day!It’s greeting from Candice from China Merchants Logistics.We haven't contacted with each other for several weeks.How are you these days? Last time we talk about quotation of price and trial operation.Does Marcegaglia have any logistics requirement these days? And do we have any cooperation opportunities recently or in the near future?

CML sincerely hopes to be your logistics partner.Look forward to your feedbacks and suggestions soon。Also please let me know if you need any other information.Thank you!Pls give my best wishes to your family.

第五篇：英文商務郵件禮儀

關于英文商務email的問題

“在商務交往中要尊重一個人，首先就要懂得替他節省時間”，電子郵件禮 儀的一個重要方面就是節省他人時間，只把有價值的信息提供給需要的人。寫 Email 就能看出其人為人處世的態度。你作為發信人寫每封 Email 的時候，要想到收信人會怎樣看這封 Email，時刻站在對方立場考慮，將心比心。同時勿對別人之回答過度期望，當然更不應對別人之回答不屑一顧。

以下職業電子郵件中禮儀問題，希望能給您的工作帶來幫助！

一、關于郵件主題 主題是接收者了解郵件的第一信息，因此要提綱挈領，使用有意義的主題行，這樣可以讓收件人迅速了解郵件內容并判斷其重要性。

1．一定不要空白標題，這是最失禮的；

2．標題要簡短，不宜冗長，不要讓 outlook 用，才能顯示完你的標題；

3.標題要能反映文章的內容和重要性，切忌使用含義不清的標題，如“王先 生收”；

4．一封信盡可能只針對一個主題，不在一封信內談及多件事情，以便于日后 整理；

5．可適當用使用大寫字母或特殊字符（如“*!”等）來突出標題，引起收件人注意，但應適度，特別是不要隨便就用“緊急”之類的字眼；

6． 回復對方郵件時，可以根據回復內容需要更改標題，不要 RE、一大串。RE

二、關于稱呼與問候

1．恰當地稱呼收件者，拿捏尺度

1.1 郵件的開頭要稱呼收件人。這既顯得禮貌，也明確提醒某收件人，此郵 件是面向他的，要求其給出必要的回應；在多個收件人的情況下可以稱呼大家、ALL。

1.2 如果對方有職務，應按職務尊稱對方，如“x 經理”；如果不清楚職務，則應按通常的“x 先生”、“x 小姐”稱呼，但要把性別先搞清楚。

1.3 不熟悉的人不宜直接稱呼英文名，對級別高于自己的人也不宜稱呼英文 名。稱呼全名也是不禮貌 的，不要逮誰都用個“Dear xxx”，顯得很熟絡。

2．Email 開頭結尾最好要有問候語 最簡單的開頭寫一個“HI”，中文的寫個“你好”；結尾常見的寫個 Bes t Regards，中文的寫個“祝您順利”之類的也就可以了。俗話說得好，“禮多人不怪”，禮貌一些，總是好的，即便郵件中有些地 方不妥，對方也能平靜的看待。

三、職場的電子郵件禮儀

1.Email 正文要簡明扼要，行文通順 Email 正文應簡明扼要的說清楚事情；如果具體內容確實很多，正文應只 作摘要介紹，然后單獨寫個文件作為附件進行詳細描述。正文行文應通順，多用簡單詞匯和短句，準確清晰的表達，不要出現讓人 晦澀難懂的語句。

2.注意 Email 的論述語氣 根據收件人與自己的熟絡程度、等級關系；郵件是對內還是對外性質的不 同，選擇恰當的語氣進行論述，以免引起對方不適。尊重對方，請、謝謝之類的語句要經常出現。電子郵件可輕易地轉給他人，因此對別人意見的評論必須謹慎而客觀。郵 “ 件門”就是深刻的教訓！

3.Email 正文多用 1234 之類的列表，以清晰明確。如果事情復雜，最好 1、2、3、4 的列幾個段落進行清晰明確的說明。保持你的每個段落簡短不冗長，沒人有時間仔細看你沒分段的長篇大論。

4.一次郵件交待完整信息 最好在一次郵件中把相關信息全部說清楚、說準確。不要過兩分鐘之后再 發一封什么“補充”或者“更正”之類的郵件，這會讓人很反感。

5.盡可能避免拼寫錯誤和錯別字，注意使用拼寫檢查 這是對別人的尊重，也是自己態度的體現。如果是英文 Email，最好把拼寫檢查功能打開。在郵件發送之前，務必自己仔細閱讀一遍，檢查行文是否通順，拼寫是否 有錯誤。

6.合理提示重要信息 不要動不動就用大寫字母、粗體斜體、顏色字體、加大字號等手段對一些 信息進行提示。合理的提 示是必要的，但過多的提示則會讓人抓不住重點，影 響閱讀。

7.合理利用圖片，表格等形式來輔助闡述 對于很多帶有技術介紹或討論性質的郵件，單純以文字形式很難描述清 楚。如果配合圖表加以闡述，收件人一定會表揚你的體貼。

8.不要動不動使用¤之類的笑臉字符，在商務信函里面這樣顯得比較輕佻 Business Email 不是你的情書，所以¤之類的最好慎用。只用在某些你確實需要強調出一定的輕松氣氛的場合。

四、夾帶附件

1.如果郵件帶有附件，應在正文里面提示收件人查看附件；

2.附件文件應按有意義的名字命名，不可用外星人才看懂的文件名；

3.正文中應對附件內容做簡要說明，特別是帶有多個附件時；

4.附件數目不宜超過 4個，數目較多時應打包壓縮成一個文件；

5.如果附件是特殊格式文件，因在正文中說明打開方式，以免影響使用；

6.如果附件過大（不宜超過 2MB），應分割成幾個小文件分別發送；

7.尊重對方的習慣，不主動發起英文郵件； 如果對方與你的郵件往來是采用中文，請不要自作聰明的發送英文郵件給 他；如果對方發英文郵件給你，也不要老土的用中文回復。

8.選擇便于閱讀的字號和字體。選擇便于閱讀的字號和字體。中文老實點用宋體或新宋體，英文就用 Verdana 或 Arial 字型，字號用 五號或 10 號字即可。這是經研究證明最適合在線閱讀的字號和字體。不要用稀奇古怪的字體或斜體，最好不用背景信紙，特別對公務郵件。

五、結尾簽名 每封郵件在結尾都應簽名，這樣對方可以清楚的知道發件人信息。雖然你的 朋友可能從發件人中認出你，但不要為你的朋友設計這樣的工作。

1.簽名信息不宜過多 電子郵件消息末尾加上簽名檔是必要的。簽名檔可包括姓名、職務、公司、電話、傳真、地址等信息，但信息不宜行數過多，一般不超過 4 行。你只需將一些必要信息放在上面，對方如果需要更詳細的信息，自然會與你 聯系。引用一個短語作為你的簽名的一部分是可行的，比如你的座右銘，或公司 的宣傳口號。但是要分清收件人對象與場合，切記一定要得體。

2.不要只用一個簽名檔 對內、對私、對熟悉的客戶等群體的郵件往來，簽名檔應該進行簡化。過 于正式的簽名檔會讓對方顯得疏遠。你可以在 OUTLOOK 中設置多個簽名檔，靈活調用。

3.簽名檔文字應選擇與正文文字匹配，簡體、繁體或英文，以免出現亂碼。字號一般應選擇比正文字體小一些。

六、郵件回復

1.及時回復 Email 收到他人的重要電子郵件后，即刻回復對方一下，往往還是不可少的，這是 對他人的尊重，理想的回復時間是 2 小時內，特別是對一些緊急重要的郵件。對每一份郵件都立即處理是很占用時間的，對于一些優先級低的郵件可集中 在特定時間處理，但一般不要超過 24 小時。如果事情復雜，你無法及時確切回復，那至少應該及時的回復說“收到了”，我們正在處理，一旦有結果就會及時回復。不要讓對方苦苦等待，記住：及時做 出響應，哪怕只是確認一下收到了。如果你正在出差或休假，應該設定自動回復功能，提示發件人，以免影響工 作。2.進行針對性回復 當回件答復問題的時候，最好把相關的問題抄到回件中，然后附上答案。不要用簡單的，那樣太生硬了，應該進行必要的闡述，讓對方一次性理解，避免 再反復交流，浪費資源。

3.回復不得少于 10個字 對方給你發來一大段郵件，你卻只回復“是的”、“對”、“謝謝”、“已 知道” 等字眼，這是非 常不禮貌的。怎么著也要湊夠 10個字，顯示出你的尊重。

4.不要就同一問題多次回復討論，不要蓋高樓 如果收發雙方就同一問題的交流回復超過 3 次，這只能說明交流不暢，說 不清楚。此時應采用電話 溝通等其它方式進行交流后再做判斷。電子郵件有時并不是最好的交流方式。對于較為復雜的問題，多個收件人頻繁回復，發表看法，把郵件越 RE 越高，這將導致郵件過于冗長笨拙而不可閱讀。此時應即是對之前討論的結果進行小結，刪減瘦身，突出有用信息。

5．要區分 Reply 和 Reply All（區分單獨回復和回復全體）如果只需要單獨一個人知道的事，單獨回復給他一個人就行了。如果你對發件人提出的要求做出結論響應，應該 replay all，讓大家都知 道；不要讓對方幫你完成 這件事情。如果你對發件人的提出的問題不清楚，或有不同的意見，應該與發件人單獨 溝通，不要當著所有人的面，不停的 RE 來 RE 去，與發件人討論。你們討論好了再告訴大家。不要向上司頻繁發送沒有確定結果的郵件。點擊“回復全部”前，要三思而行！

6.主動控制郵件的來往 為避免無謂的回復，浪費資源，可在文中指定部分收件人給出回復，或在 文末添上以下語句：“全 部辦妥”、“無需行動”、“僅供參考，無需回復”。

七、正確使用發送，抄送，密送 正確使用發送，抄送，要區分 To 和 CC 還有 BCC（區分收件人、抄送人、秘送人）

1．To 的人是要受理這封郵件所涉及的主要問題的，理應對郵件予以回復響 應。

2．而 CC 的人則只是需要知道這回事，CC 的人沒有義務對郵件予以響應，當然如果 CC 的人有建議，當然可以回 Email。

3．而 BCC 是秘送，即收信人是不知道你發給了 BCC 的人了的。這個可能用 在非常的場合。

4．TO，CC 中的各收件人的排列應遵循一定的規則。比如按部門排列；按職 位等級從高到低或從低到高都可以。適當的規則有助于提升你的形象!

5．只給需要信息的人發送郵件，不要占用他人的資源。

6．轉發郵件要突出信息。

八、注意事項

1．在你轉發消息之前，首先確保所有收件人需要此消息；

2．轉發敏感或者機密信息要小心謹慎，不要把內部消息轉發給外部人員，或 者未經授權的接收人；

3．如果有需要 還應對轉發郵件的內容進行修改和整理，以突出信息；

4．不要將 RE 了幾十層的郵件發給他人，讓人摸不著頭腦；

5．對外重要文件必須經高階主管認可簽字轉為 PDF 文件，或由高階主管親 自發送；

6．所有的電子郵件應自我 Double check 后才發出。

【點評】

1、溝通的效果，面對面最好，電話次之，郵件最差；

2、以后發送的郵件切記不要出現無標題之類，這樣給收件人后期查詢帶來很多 不便，同時也給收件人留下一個不好的印象；

3、如果前后發送同一個主題的郵件，但是郵件的內容有所變化，應在郵件標題 中有所提示，如（更新）字樣，當然，最好的方式是一步到位；

4、準確把握收件人、抄送人、密送人的不同使用方法及不同；

5、一個郵件通常只包含一件事情；

6、郵件的征文應突出主題，便于收件人閱讀所要表達的重點，如果內容太多，可在郵件正文簡明扼要的概括下內容要點，并注明詳細內容請參看附件；

7、特殊格式的文件，需注明打開的方式，這樣給使用者會帶來更多的方便；

8、對財務人員來說，在報送報表、應收賬款等情況時，可注明“**年**月** 公司**報表”，在報送應收賬款時，可注明“**公司應收賬款表（截止**月* *日）”，這樣可以使人更加方便的閱讀，也便于后期查看；

9、日常在發送郵件時，可以在 word 里面先進行輸入，然后再復制到郵箱里，一方面在 word 里面便于編輯，另一方面 word 提供了自動保存功能，可以使 我們更高效的工作，最后還可以利用 word 提供的【工具】-【拼寫和語法】 來檢查是否存在語法錯誤；郵件溝通較之面對面交流的一大優勢在于，你可以借助一切力量使得你撰寫的郵件準 確無誤得表達你的意圖，而不必擔心發音不標準或語法錯誤等讓人尷尬的掉鏈子情況 發生。”