第一篇：商務信函常用開頭語匯總

)特此奉告等

To inform one of;To say;To state;To communicate;To advise one of;To bring to one's notice(knowledge);To lay before one;To point out;To indicate;To mention;To apprise one of;To announce;To remark;To call one's attention to;To remind one of;etc.1.We are pleased to inform you that

2.We have pleasure in informing you that

3.We have the pleasure to apprise you of

4.We have the honour to inform you that(of)

5.We take the liberty of announcing to you that

6.We have to inform you that(of)

7.We have to advise you of(that)

8.We wish to inform you that(of)

9.We think it advisable to inform you that(of)

10.We are pleased to have this opportunity of reminding you that(of)

11.We take the advantage of this opportunity to bring before your notice

12.Please allow us to call your attention to

13.Permit us to remind you that(of)

14.May we ask your attention to

15.We feel it our duty to inform you that(of)

(2)為(目的)奉告某某事項

1.The purpose of this letter is to inform you that(of)

2.The purport of this line is to advise you that(of)

3.The object of the present is to report you that

4.The object of this letter is to tell you that5.By this letter we Purpose to inform you that(of)6.Through the present we wish to intimate to you that 7.The present serves to acquaint you that(3)惠請告知某某事項，等1.Please inform me that(of)2.Kindly inform me that(of)3.Be good enough to inform me that(of)4.Be so good as to inform me that(of)5.Have the goodness to inform me that(of)6.Oblige me by informing that(of)7.I should be obliged if you would inform me that(of)8.I should be glad if you would inform me that(of)9.I should esteem it a favour if you would inform me that(of)10.I will thank you to inform me that(of)11.You will greatly oblige me by informing that(of)12.We shall be obliged if you will inform us that(of)13.We shall be pleased to have your information regarding(on, as to;about)14.We shall deem it a favour if you will advise us of15.We shall esteem it a high favour if you will inform us that(of)(4)特確認，本公司某月某日函件等1.We confirm our respects of the l0th May

2.We confirm our letter of the l0th of this month3.We confirm our last letter of the l0th June4.We had the pleasure of writing you last on the l0th of this month5.We confirm our respects of the l0th June6.We confirm the remarks made in our respects of the l0th July7.We confirm the particulars of our enquiry by telephone of this morning8.In confirming our telegram of this morning,--9.Confirming our respects of the 10th May,---10.Confirming our last of the 10th June,---(5)貴公司某月某日函電，敬悉等l.We have pleasure in acknowledging receipt of your esteemed favour of the 3rd May2.We are pleased to acknowledge receipt of your favour of the lst June3.We have to acknowledge receipt of your favor of the 5th July4.Your letter of May 5 was very welcome5.Your letter of April l0 gave me much pleasure6.Your esteemed favour of 7th May was duly received by us7.Your favour of the 5th June is duly to hand8.Your favour of the l0th is to(at)hand9.We are in due receipt of your favour dated the 7th June10.We are in receipt of your letter of the 7th July11.We are in possession of your letter of the 5th April

12.We have duly received your favour of the 5th March

13.Your letter of yesterday's date is duly to(at)hand

14.Your esteemed communication of yesterday's date is just to(at)hand

15.We thank you for your favour of the 5th May

16.We are obliged for your letter of the 5th May

17.Many thanks for your latter of the 5th June

18.Very many thanks for your letter of May 5

19.In acknowledging receipt of your letter of the 5th June,...20.Your favour of the 5th May has just reached me

21.Your favour of the 5th May is duly received

22.Your favour of the 5th May is now before me

23.Your promised letter under date(of)the 5th June has just reached us

(6)特回答貴公司某月某日函所敘述有關事項等

1.I have the pleasure of stating, in answer to your inquiry of the 4th inst, that

2.In reply to your letter of the 5th of May, I have to inform you that(of)

3.I hasten to answer your inquiry of the l5th May, by stating that

4.We are in receipt of yours of the 5th June, in reply to which we are pleased to state that

5.In reply to yours of the l0th May, relative to..., I would say that

6.I am in receipt of your favour of the 7th May, and in response I inform you that(of)

7.In response to your letter of l0th May, I wish to say that

8.In answer to your favour of the 5th May regarding...I reply as follows:

9.Answering your letter of the 8th of February re..., I would say that

10.In reply to your letter of February 8th, I inform you that(of)

11.Replying to yours of the 8th of February regarding..., I would say that

12.Replying to your favour under date of February 8th re..., I say that

第二篇：英文商務信函-開頭語與自我介紹

從中華人民共和國駐……大使館商務參贊處獲悉貴公司名稱和地址，現借此機會與貴方通信，意在達成一些實際交易為開端，以建立業務系。

1.Having had your name and address from the Commercial Counselor's office of the Embassy of the People's Republic of China in..., we now avail ourselves of this opportunity to write to you and see if we can establish business relations by a start of some Practical transactions.從中國國際貿易促進會獲悉，你們有意采購電器用具。

2.We have heard from China Council for the Promotion of International Trade that you are in the market for Electric Appliances.駐貴地的中國領事向我們介紹，你公司是……生產……（商品）的大出口商。

3.Your name has been recommended to us by the Chinese Consul stationed in your city as large exporters of...goods produced in....從……獲悉你們行名及地址并了解你們是……有經驗的進口商。現向你們開報……，盼能在貴地市場推銷。

4.From..., we have obtained your name and address and understand that you are experienced importers of....We have pleasure in offering you...of which we would appreciate your pushing the sale on your market.從……獲悉你公司專門經營……，現愿與你公司建立業務關系。

5.We learn from...that your firm specializes in..., and would like to establish business relationship with you.承……的介紹，獲悉你們是……有代表性的進口商之一。

6.Through the courtesy of....we have learned that you are one of the representative importers of...據紐約司密斯公司所告，得悉你公司名稱和地址，并得知你們……日本東京商會已把你行介紹給我們。

7.Your name and address has been given to us by Messrs.J.Smith & Co., Inc.,in New York, who have informed us that your firm has been recommended to us by the Chamber of Commerce in Tokyo, Japan.承貴地……銀行通知，你們是……的主要進口商（出口商），并有意與中國進行這些方面的貿易。

8.The...Bank in your city has been kind enough to inform us that you are one of the leading importers(exporters)of...and are interested in trading with China in these lines...據了解，你們是中國……（商品）有潛力的買主，而該商品正屬我們的業務經營范圍。

9.We are given to understand that you are potential buyers of

Chinese...,which comes within the frame of our business activities

第三篇：商務信函常用開頭套語

商務信函常用開頭套語： 英文

We are pleased to acknowledge receipt of your favor of…

Thanks for your letter of…

Your letter of … was welcome.We have the pleasure in receiving your letter…

In reply/answer to your letter of..., we are 中文

敬悉貴公司某年某月來函。貴公司某年某月來函收悉。

特回復貴公司某年某月來函 pleased /glad/delighted to inform you that… Answering to you letter of …, we have the pleasure in informing you that… We write to inform you that… We inform you of sth.We are pleased to inform you that…

Please allow us to call your attention to… Permit us to remind you that/ of…

We are very sorry to learn/ know/ hear that… We regret to hear that...We are sorry to inform you that / of… We regret to inform you that…

I am afraid we have to inform you that… As requested in…, we…

As stated below…

Attached you will find…

As stated in the attachment,…

We would be glad if you could inform us… Please inform us that…

We shall be pleased to have your information regarding / on / concerning… Following… Further to…

商務信函表示感謝的套話： 英文

We would be grateful if you could…

We would greatly appreciate it if you could… Your …would be greatly appreciated.Thank you in advance for…

Please accept our sincere/grateful/profound appreciation / thanks for … 商務信函表示結束語的套話。英文

We are looking forward to your early reply.欣復貴公司某年某月來函

……,特此奉告。茲告知… 欣告知…

獲悉…, 深表遺憾。我方遺憾地告知…

依照某月某日來函要求 按某月某日來函所需 如以下所述/ 如附件所述

惠請告知…

承接...中文

若貴方能…，不勝感激。如蒙…, 萬分感激。

承蒙…謹先致謝。

請接受我方對…的誠摯/衷心/深切感謝。中文

期盼早日獲悉回復。

We hope to receive your reply as soon as possible / with the least possible delay.We await your prompt reply Should you have any queries, do not hesitate 若有任何疑問，請隨時聯系… to contact us on…

Should there be any problems, please let us know.Please feel free to contact us on… when you have any queries.We hope we may receive your further favor.We sincerely welcome your visit / your contact with us for…

You are welcome to visit / contact us by mail or phone for…

Please feel free to contact us for… 請多加關照。

竭誠歡迎…來訪/來函/來電…

第四篇：商務信函中委婉語初探

商務信函中委婉語初探

【摘要】

隨著中國國際貿易的迅猛發展，商務信函在國際商務活動溝通中的作用越來越重要。影響國際商務活動結果的因素有很多，但恰當、得體、禮貌的表達是決定商務活動成敗的重要一環，因此委婉語在商務信函中的作用不容忽視。不同文化背景下的委婉語都有著相同的功能，那就是用含蓄的表達來代替可能令人產生不愉快的語句。為了使人們對英語委婉語有足夠的認識，本文將從詞匯和句式兩個方面分析商務信函中委婉語是如何實現的，并介紹給企業和個人帶來的好處。目的在于讓人們知道委婉語在商務信函中的地位并幫助人們熟悉和掌握信函中委婉語的使用，更好地促進貿易雙方合作的順利進行。

【關鍵詞】商務信函；委婉語；含蓄

作為商務活動中的一種常見的語言現象，委婉語存在于各種商務交際活動中國內外關于委婉語的研究主要是從以下幾個角度：語義學、社會語言學、修辭學、心理學、語用學，本文所論述的商務信函中的委婉語屬于語用學，即將委婉語置于某一種特定的語言環境中進行研究。隨著我國國際地位日益提高，我國對世界市場的影響日益增強，與各國間的商務往來也日漸頻繁，商務信函越來越發揮著不可忽視的作用，如何通過商務信函與客戶建立長期友好的合作關系已經引起商務人員的重視。一封合格的商務信函有著多方面的技巧與要求，其中委婉語的運用是不可忽視的一環。用委婉的語氣含蓄、禮貌、間接地表達自己的意見、愿望和要求，才能最大可能的留住客戶。

1.委婉語

委婉語的英文是euphemism，這個詞最早出現在希臘字典中。Eu是good的意思，phemism是speech的意思，所以euphemism的意思是nice words，也就是“好聽的話”。

委婉語在《語言與語言學詞典》中的定義是“用模糊的，使人感到愉快的表達代替令人不悅的或不夠尊敬的話”。《語言學詞典》中的定義是“用含糊的或溫和的說法來表達粗俗的、直率的或是生硬的話”。作為一種廣泛使用的語言技巧，委婉語存在于社會各個階層、組織或行業中，用來調節并緩和人與人之間的關系。在商務活動交際過程中，委婉語的使用可以讓對方感覺到禮貌與尊重，從而更好地促進人與人之間的交流，成功實現交際目的。

2.商務信函中委婉語的實現方式

人們需要借助詞匯來表達所思所想。商務信函作為一種正式文體，自然也需要使用正式的詞語。但是，過多的正式詞匯會讓人覺得生硬、嚴肅或是過于死板。因此在書寫商務信函時應注意措辭，適當的使用委婉語可以營造出讓人舒適的交流氛圍，進而促進雙方的合作。

2.1 委婉詞匯

2.1.1感激詞匯

商務信函中的感謝類詞匯可以給人一種被尊敬、受禮遇的感覺。

E.g.1 we highly appreciate your sincere cooperation.E.g.2 thank you for your quotation of June 24 for 1000 tons of liquid.E.g.3 we are extremely grateful to you.在以上三個例句中，appreciate、thank、grateful這些詞匯不僅僅傳達出了句子的基本含義，也傳達給對方一種愉悅感。但是需要注意的是，適當的感激詞可以錦上添花，如果過多的使用感激詞有可能讓對方感到不真誠，弄巧成拙。

2.1.2模糊詞匯

模糊詞匯也是一種委婉詞匯，在適當的情況下可以減小對方的尷尬程度。

E.g.4 we were more than pleased to receive your order NO.23 for TV.E.g.5 we regret to say that we cannot accept your offer.例4中的more than很好的表達出了無比感激之情。例5中的regret一詞在避免直接拒絕的情況下表達出了我方對對方報價的不認同。這兩個模糊詞的使用均讓交易雙方處于愉快的合作氛圍當中。

2.1.3情態動詞

通過商務信函提出請求或建議時，使用情態動詞會讓該請求或建議聽起來更禮貌得體。特別是某些情態動詞的過去式如should、could、might，可以達到比現在時shall、can、may更佳的效果，使請求或建議更容易被對方采納并達到互利共贏的合作目的。

E.g.6 it would be very kind if you could send samples to us.例6中的would一詞很好的傳達了我方希望對方寄來小樣的意愿。同樣地，在使用情態動詞時應注意實際語境，根據語境要求使用合適的情態動詞。

2.1.4書面詞匯

在商務信函中，經常用書面詞匯代替口語詞匯，給人一種正式的感覺，可以讓對方覺得我方很看重這次的合作。

E.g.7 the broken glass was due to improper packing.在例7中，貨物破損是雙方都不愿意看到的結果，也會對雙方利益造成損害，但是寫信放并沒有直接指責對方的原因是不良包裝引起的，錯不在己，但寫信方沒有直接指責對方的在包裝材料或方式上的處理失誤，而是用improper一詞，在既不傷對方的面子的情況下，又給對方一個臺階下，從這里可以看出寫信方的嚴謹態度和體諒之心。既委婉地表達了賣方的過失，也暗示寫信方愿意繼續與對方進行貿易往來，從而推動合作的成功。

2.2 委婉句式

商務信函中的委婉句式主要包括被動句、虛擬句、否定句、過去式。

2.2.1被動句

作為一種英語中常見的語言現象，被動語態可以使語言更簡潔明了。被動語態廣泛應用于商務信函中，特別是在商務信函中表達拒絕、投訴、索賠時，若用主動語態來表述，會顯得不禮貌，若用被動語態可以避免語氣生硬，傳達出委婉恭敬的態度，不僅可以保全對方面子，還可以表達我方的誠意。

E.g.8 however，we should remind you that this claim should have been submitted within four days of the accident in accordance with the terms of the policy.被動語態通過省略主語使對方關注點轉移到事情上，例8中should have

been submitted的使用避免了直接指責對方的過失，不僅委婉地表達了我方立場，也避免了語言生硬，有利于達成雙方交易。

2.2.2虛擬句

當就保險、裝運、價格、索賠等需要達成一致時，建議、請求、命令等情況都不可避免，使用虛擬語氣可以緩和尷尬的場面。為了客氣、溫和地提出請求、建議，虛擬語氣在商務信函中被頻繁使用，有利于開展長期業務合作。

E.g.9 if it were not for the regular orders we receive from a number of our customers，we could not have quoted for supplies even at those prices.例句中虛擬語氣的使用大大地緩和緩和了交易雙方的緊張氛圍。禮貌含蓄的表達可以避免直接正面表達可能帶來的沖突，從而促成交易達成，實現合作共贏的目標。由此看來，虛擬語氣在商務信函中的作用不可忽視。

2.2.3否定句

在日常英語表達中，否定法會被經常用到，例如當認同一個觀點時，用“不錯”來替代“非常好”既可以表達對該觀點的贊同又避免過于絕對。在商務信函中更是如此，用否定句委婉地表達自己的觀點在商務信函中是十分常用的，并得以保持長久的業務往來和良好的合作關系。

E.g.10 we are very sorry not to be in a position to accept your order，but hope that you will understand our situation.不難看出，如果直接用refuse一次來拒絕對方的要求，將會影響雙方的長期友好合作關系。

2.2.4過去式

在日常交流中使用過去式可以使表達顯得更為禮貌得體，也使對方樂于接受。在商務信函中，如果用動詞的過去式來表達詢問、請求、異議、指責等意思，可以傳達出謙和委婉的意思，可以在維護自身利益的同時，避免雙方尷尬，從而促進長期穩定貿易關系的建立和雙方談判的順利進行。

E.g.11 it would not be fair if the loss be totally imposed on us as the liability rests with both parties.過去式可以淡化語氣，使意見或建議委婉并易于接受，從而讓溝通有回旋的余地，進而保證雙方的友好洽談和磋商。

3.商務信函中委婉語的好處

第一，商務信函是呈現給客戶的，委婉的、清晰的文字表達能給對方留下好印象，會讓對方覺得你是一個懂得體諒他人、值得合作伙伴，會樂意與你進行合作，從而帶來無限的商機。樸實、自然、親切、得體的表達可以把自己想法更好地傳達給對方。作為國際商務活動中書面交流主要手段之一，規范得體的商務信函不僅可以顯示出一個人的語言應用能力，更能夠體現他所在企業或公司的形象。

第二，在國際貿易實務中買方向賣房提出索賠是比較常見的，如錯發漏發貨物，逾期發貨，貨物的質量品質達不到銷售合同要求，貨物與樣品不一致等。通常，在驗收貨物時若買方發現有問題，在明確責任后，若確實需要向賣方索賠，寫信時的委婉語氣可以讓對方更容易接受索賠要求，從而幫助問題的解決

第三，眾所周知，影響商務合作結果的要素中最基本的就是利益與雙方人員的心情。利益是商務合作的目的，而心情則是這個目的是否能達成的關鍵因素。委婉語可以讓合作雙方帶著良好的心情進行工作，為彼此爭取回旋的余地，從而幫助建立長期友好合作的商務關系。相反，若雙方僅僅只考慮自己利益而忽視對方的心情，必然會導致出現關系僵局，影響長期友好合作的商務關系。

4.結論

綜上所述，商務信函中的委婉語主要通過委婉詞匯與委婉句式實現，其中委婉詞匯包括感激詞匯，模糊詞匯，情態動詞，書面詞匯；委婉句式包括被動句，虛擬句，否定句，過去式。隨著我國與世界各國貿易往來日益頻繁，商務信函作為商務溝通中不可缺少的一環，越來越受到貿易雙方的重視。商務信函中委婉語的使用可以促成雙方友好合，加強彼此之間的聯系，最終促進貿易的發展。

參考文獻：

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