第一篇：旅游英語-情景英語(定酒店短文)

美聯(lián)英語提供：情景英語（定酒店短文）分享一個(gè)免費(fèi)試聽課，名額有限，碰碰運(yùn)氣吧

http://m.meten.com/test/xingzuo.html?tid=16-73675-0 旅游英語：你會打電話預(yù)定酒店嗎？

很多時(shí)候出國旅游前都是要打電話預(yù)訂賓館房間的，這里就讓大家了解一下如何進(jìn)行房間預(yù)訂。在信息高度發(fā)達(dá)的今天，預(yù)定飯店的方式也是多種多樣的。電話、上網(wǎng)、信函、電傳都是可以的，但最常用的還是電話預(yù)定。UNIT 1 Room Reservations 1-1 A long Distance call 遠(yuǎn)程預(yù)定酒店

Scene: Henry Bellow(B)and Margaret Bellow(M), an American couple, are going to spend their Holidays in China.Now Mr.Bellow is making a at Haitian Hotel in Shanghai through a long distance call.s(R): Shanghai Haitian Hotel.Desk.Can I help you? B: I’m calling from New York.I’d like to book a room in your hotel.R: What kind of room would you like, sir? We have single rooms, double rooms, suites and Deluxe suites in Japanese, British, Roman, French and presidential styles.B: A British suite, please.R: Would you like breakfast? B: No, thanks.R: Can you give me your name please, sir? B: Bellow.B-E-L-L-O-W.R: Thank you, Mr.Bellow.And your arrival and departure dates? B: From May 26th to May 29th.R: Very well, Mr.Bellow.British suite without breakfast from May 26th to May 29th.Am I correct, Mr.Bellow? B: Yes, thank you.R: What time will you be arriving, Mr.Bellow? B: Around 5:00 p.m.R: All right.You’ll be expected to be here then.B: That’s fine.Thank you, madam.Good-bye.R: Good-bye.在確定了要入住的飯店后，可以撥打他們的電話，告訴他們你的要求以及入住和停留的時(shí)間，入住的人數(shù)，房間的類型，申請住房人的姓名和到達(dá)飯店的大概時(shí)間，并問清房費(fèi)，萬一比預(yù)定時(shí)間晚了，盡快打電話聯(lián)系，否則預(yù)定就會被取消。1-2 A Group 團(tuán)體預(yù)訂酒店

Scene:The telephone rings.The s(R)answers the phone.R: s.May I help you? Client(C): Yes.The American People-to-people Education Delegation will be visiting Shanghai at the end of this month.I’d like to book 10 double rooms with twin beds for five days.R: For which dates? C: For May 23rd, 24th, … and 27th.R: One moment please, sir.(The s check the list.)

Yes, we can confirm 10 rooms for five days.C: Thank you.Is there a special rate for a group ? R: Yes, there is a 10 per cent discount.C: That’s fine.R: By the way, how will they be getting to Shanghai? Will they be coming by air? C: Yes.R: Could you give me the flight number, please, in case the plane’s late?

C: Oh, sorry.I don’t know the flight number, but I’ll let you know by phone tomorrow.R: Thank you, sir.C: Oh, yes.According to the program, they’ll have a meeting on the 25th.Have you got a big conference hall? R: Yes, sir, we have a very nice multi-function hall, but you’ll have to speak to the manager about that.Please hold on a moment and I’ll see if I can put you through.此外，隨著服務(wù)業(yè)的發(fā)展，飯店會越來越注重個(gè)性化服務(wù)，盡量滿足客人的需求，所以如果你有什么特殊對房間的要求，也可以在預(yù)約時(shí)提出，使你在飯店的休息可以更加舒適和方便，何樂而不為呢。

1-3 A Local Call 預(yù)定當(dāng)?shù)鼐频?/p>

Scene: The s(R)answers the phone as soon as it rings.R: Reception.Can I help you? Client(C): I’d like to book a single room with shower for Mr.George Smith.He plans to arrive on the 20th of this month.R: How long will he be staying? C: I don’t know, but it could be anything from seven to tend.R: Then we can only confirm a room from the 20th to the 27th.I’m afraid we won’t be able to guarantee him a room after the 27th.We usually have high occupancies in the peak seasons.C: What if there isn’t any room then?

R: Don’t worry, sir.We can either put him on a waiting list or find him a room in a nearby hotel.C: Fine.How much do you charge for a single room with breakfast? R: For one night, the hotel cost would be 200 yuan.How will he be paying, sir? C: His company will cover all the expenses.We’ll send you a check right away.R: Thank you, sir.C: Thank you.Good-bye.

第二篇：旅游英語情景對話

編劇：Lucy LU A導(dǎo)游-B譯員 –

C&D游客 –

A：大家好，我是A，是負(fù)責(zé)今天大家行程的導(dǎo)游。旁邊這位是我們的譯員。歡迎參加我們廣之旅。今天我們的行程主要是游覽萬里長城。如果在旅途中有什么問題都找我。B.Good morning.I am interpreter B.and this is our tour guide A.welcome to our 廣之旅。Today we are going to visit the Great wall.If you have any need during the trip, me and A is at your service.C : I have heard so much about the Great Wall, and today I am very happy that I can visit this marvelous piece in person.B: 我聽說過很多關(guān)于長城的故事，今天我很高興能親自來此地參觀這偉大的杰作。

D：So do I.i did a lot of research before I came to China.And the Great Wall is one of the most popular tourist attractions in China.and I can not wait to visit..B: 我也是。在我來中國之前，我做了很多調(diào)查。長城是中國最有名的名勝古跡之一。我已經(jīng)等不及要參觀了。

A：很高興，大家對我們的長城這么感興趣。首先，我會派發(fā)長城的入門券，請把這個(gè)券收好。當(dāng)我們離開的時(shí)候，憑此券可以到出口服務(wù)臺領(lǐng)取紀(jì)念品一份。

B：I am gladly that you all are interested in the Great Wall.At first, here are your tickets.Please put your tickets away.When we leave, you can go to the customers service center near the exit to get a souvenir by the ticket.C&D : ok.thank u.B: 好的，謝謝。

A：長城又稱萬里長城。它的第一道主城墻建于秦朝。當(dāng)時(shí)長城并非一次建成，而是由交戰(zhàn)的幾個(gè)國家各自修建城墻，后來經(jīng)過統(tǒng)一合并而成。B：The Great Wall of China is also known in China as the Great Wall of 10,000 Li.The first major wall was built during Qin dynasty.This wall was not constructed as a single endeavor, but rather was created by combining several regional walls built by the Warring States.A: 不過，秦朝修建的長城現(xiàn)在幾乎不復(fù)存在了。如今仍能清晰可見的長城建于明朝（14世紀(jì)末到17世紀(jì)初）。

B: However，the walls built in Qin Dynasty are no longer in existence.The Great Wall that can still be seen today was built during the Ming Dynasty, which was from late 14th century to 17th century.A: 這次修建規(guī)模比以往任何一次都要大，所用材料也更加堅(jiān)固。B：It was built on a much larger scale and with longer-lasting materials than any wall that bad been built before.C: Oh.It is very impressive.I have a question that the Great Wall is built for protect the another country to attack or for other reason? B: 噢。這真的令我留下很深的印象。我有一個(gè)問題，修建長城主要是為了防止他國入侵還是有其他其他原因。

A：秦朝時(shí)代修建長城主要是為了防止蒙古游牧部落的侵襲。而在幾百年前的明朝，是為了防止墻外的半游牧民族翻入長城后偷走財(cái)物，因?yàn)槌菈痈咭院笏麄兒茈y把自己的馬匹帶進(jìn)帶出。

B：During he Qin dynasty, the wall was built to protect the Kingdom from reids by the Mongolian nomadic tribes.The primary purpose of the wall in Ming dynasty was to easure that semi-nomadic people outside of the wall could not across with their horses or return easily with the stolen properties.D: I read a story about the Meng Jiangnu, Is it a true story? B: 我聽說過有一個(gè)孟姜女的故事。這是一個(gè)真實(shí)故事嗎？

A：這是一個(gè)民間傳說。主要是反映了古代中國人民付出了沉重的血汗和殘酷的古制度。B：this is a folklore.This story tells the hard work of Chinese commoners as well as expose the cruel system.A: 中國有一句俗語，不到長城非好漢。

B：He who has never been to the Great Wall is hardly a real man.C&D：hahaha… really? B：哈哈哈…真的嗎?

A: 這是真的。接下是自由游動時(shí)間，你們可以到處去拍照留念。一個(gè)小時(shí)后在出口處集合。B：yes。And next we will have one hour for free activities, you can go anywhere to have some photographs as memory.We will need to gather in the exit one hour later..(At last)A: 再次感謝你們參加我們廣之旅的旅行團(tuán)。希望你們今天都玩得開心。下次再見。

B: thanks again for joining our 廣之旅 tour group.I hope all of you had a good time today.See you next time.

第三篇：《酒店英語》情景對話

情景:

1.客人打電話到希爾頓酒店預(yù)訂房間。預(yù)訂員詳細(xì)詢問客人對房型的偏好并記錄基本的預(yù)訂信息（如：入住的時(shí)間和天數(shù)，人數(shù)，姓名及聯(lián)系方式）。注意溝通技巧。

2.客人想要預(yù)訂一個(gè)豪華雙人間，但無法在入住當(dāng)天的18:00前趕到酒店，因此預(yù)訂員推薦擔(dān)保預(yù)訂，客人在預(yù)訂員的幫助下順利完成保證性預(yù)訂的手續(xù)，確保房間一直被保留。

3.客人在預(yù)訂完房間后接受了預(yù)訂員推薦的接機(jī)服務(wù)。預(yù)訂員詳細(xì)告知此項(xiàng)服務(wù)的收費(fèi)情況，并記錄好客人的航班號以及準(zhǔn)確到達(dá)時(shí)間。

4.由于行程的變更，客人向酒店提出取消客房的預(yù)訂。預(yù)訂員詳細(xì)詢問后做好記錄并表示希望下次有機(jī)會為其服務(wù)。

5.客人打電話到酒店進(jìn)行客房預(yù)訂的更改，將普通標(biāo)準(zhǔn)間升級為山景套房。預(yù)訂員詳細(xì)詢問后做好更改記錄。

6.客人在抵店前致電酒店確認(rèn)所預(yù)訂的房間，確保能順利入住。

7.在酒店禮賓部工作的小王（receptionist）作為酒店代表去機(jī)場迎接客人并護(hù)送其回到酒店。客人給小費(fèi)，小王開心地接受了。

8.客人抵達(dá)酒店，行李員立刻熱情為客人提供行李服務(wù)，確認(rèn)行李的件數(shù)以及是否有貴重或易碎的物品并將行李送至房間。

9.禮賓員（bellman）在帶客人去房間的路上為客人介紹酒店的設(shè)施服務(wù)以及當(dāng)?shù)氐囊恍┑闹包c(diǎn)。

10.禮賓員（bellman）把客人送到房間，告知客人房卡使用時(shí)的注意事項(xiàng)并詳細(xì)介紹客房送餐服務(wù)。

11.客人來到酒店寄存處想要寄存一個(gè)手提袋。寄存處工作人員（Bellman of Cloakroom）細(xì)心檢查后發(fā)現(xiàn)一塊貴重手表并建議客人隨身攜帶，同時(shí)詳細(xì)告知其營業(yè)時(shí)間并將取物牌交給客人。

12.客人想要搭車去三亞明珠廣場（Mingzhu Mall），禮賓員請客人在大廳（lobby）等候，并親自為客人叫出租車，還撐傘護(hù)送客人上車（當(dāng)時(shí)在下雨）

13.客人于明早7點(diǎn)前往位于三亞經(jīng)濟(jì)開發(fā)區(qū)的一家工廠進(jìn)行參觀，計(jì)劃包車一天。禮賓員詳細(xì)詢問信息，并告知客人包車的收費(fèi)情況。

14.客人想要去免稅店(duty-free shop)，與酒店班車司機(jī)交談起來。大巴司機(jī)告訴客人酒店分別安排一輛大巴免費(fèi)接送住店客人到免稅店，15分鐘一班。

15.EMS快遞公司給住店客人沙利文先生送來一個(gè)包裹。禮賓員將包裹送到客房讓客人簽收。客人給小費(fèi)，禮賓員欣然接受并表示感謝。

16.客人于三天前在酒店預(yù)訂了商務(wù)套房，現(xiàn)在前臺進(jìn)行入住登記。接待員在詳細(xì)詢問信息和檢查身份證明后，幫助客人填寫入住登記表以及定金的支付。

17.沒有預(yù)訂的客人（walk-in guest）到酒店前臺入住登記。接待員詳細(xì)詢問信息，客人想要一間帶陽臺的豪華大床房，接待員核查空房間情況，查看客人身份證明后幫助其完成入住登記的手續(xù)。

18.客人想去離酒店最近的第一市場（The First Market）吃海鮮，感受三亞當(dāng)?shù)氐纳顨庀ⅰ栐兲幍穆殕T為其指路并建議直接搭車前往。

19.住在三亞大東海銀泰酒店（Intime）的大衛(wèi)先生想去參觀在鹿回頭廣場（Deer Looking-back Square）舉辦的國際蘭花展（International Orchid Exhibition），于是來到酒店問詢處咨詢。請?jiān)敿?xì)告訴客人如何乘車到達(dá)目的地。

20.客人第一次來三亞想去旅游景點(diǎn)游玩，于是來到酒店問詢處咨詢，咨詢員為客人介紹三亞的著名旅游景點(diǎn)。

21.客人抵達(dá)酒店時(shí)發(fā)現(xiàn)客房價(jià)格和旅行社提供的價(jià)格不符，請為他解釋現(xiàn)在是旺季，價(jià)格

有所調(diào)整。

22.客人要你為他輸入（打字）一份材料并打印3份，要求中午12點(diǎn)前送至房間。請為他辦理并收費(fèi)，打印每份5元，費(fèi)用共計(jì)15元。

22.客人要預(yù)定10月22日上午飛往濟(jì)南的班機(jī)，要求靠窗戶的座位，經(jīng)濟(jì)艙。請為他辦理并收費(fèi)，機(jī)票7折后總價(jià)格1640元，包含機(jī)場建設(shè)費(fèi)和燃油附加費(fèi)。

23.客人要預(yù)定10月22日飛往北京的直達(dá)航班，要求靠通道的座位，經(jīng)濟(jì)艙。請為他辦理并收費(fèi)，機(jī)票6.5折后總價(jià)格1340元，包含機(jī)場建設(shè)費(fèi)和燃油附加費(fèi)。

24.客人要你為他發(fā)一份傳真到三亞學(xué)院國際旅游學(xué)院，但是很不巧機(jī)器出故障。

25.來自聯(lián)想公司(Legend Holdings Limited)的王先生打算在希爾頓酒店（Hilton Hotel）預(yù)訂一間能容納150人的會議廳，用于舉辦一次公司年會，時(shí)間定于12月30日。請為其辦理并收費(fèi)。

26.騰訊公司(Tencent Holdings Limited)計(jì)劃于9月30日晚七點(diǎn)在三亞美高梅度假酒店（MGM Grand Sanya）舉辦一次雞尾酒會，請為其提供一個(gè)容納100人的宴會廳并收費(fèi)。27.1104房的吳女士準(zhǔn)備洗澡卻發(fā)現(xiàn)浴室沒有熱水，向服務(wù)臺投訴。請向客人解釋熱水器出故障，工程師正在搶修，并給客人提供一張到溫泉洗浴中心洗澡的招待券。

28.剛?cè)胱?14房的李女士向服務(wù)臺投訴房間地板沒有清理干凈，房間內(nèi)有難聞的味道。請立刻派客房服務(wù)員去清理，并為此道歉。

29.815房的陳先生投訴隔壁房間在玩牌，大聲喧嘩，使他無法休息。請為他換至房內(nèi)設(shè)置一樣的818房，并為他辦理客房變更手續(xù)。

30.516房的王女士外出后回房發(fā)現(xiàn)放在椅子上的手表不見了，請派一名服務(wù)員過去幫忙尋找并上報(bào)此事給經(jīng)理。

31.515房的趙女士投訴中央空調(diào)失靈，請解釋可能出現(xiàn)故障并立即派一名工程師過去檢查維修。

32.905房的楊先生投訴衣服送洗回來有污漬，為了表示歉意，向客人提供兩個(gè)選擇：（1）衣服重洗；（2）送早餐券。客人選擇早餐券。

33.早上王女士到服務(wù)臺辦理退房手續(xù)，請為她結(jié)算賬單并解釋干洗衣服的收費(fèi)項(xiàng)目。

34.美國的麥克先生要將現(xiàn)金1,000美元兌換成人民幣（1美元=6.2778人民幣元），請為他辦理貨幣兌換服務(wù)并開收據(jù)。

35.黃女士辦理退房手續(xù)，打算使用信用卡支付卻因機(jī)器出現(xiàn)故障而使用現(xiàn)金。請辦理并給客人找零錢和開收據(jù)。

第四篇：旅游英語-小短文

分享一個(gè)免費(fèi)試聽課，名額有限，碰碰運(yùn)氣吧

http://m.meten.com/test/xingzuo.html?tid=16-73675-0

美聯(lián)英語提供：

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’t plan to use your cell phone onyour trip, you can ask your service provider to also freeze your account until you return so you

’

renot paying for a monthly plan that you will not be using.This goes for wireless internet as well.Forstudent loans or other bills you can

’t get around paying, make sure to have enough money in yourbank account to continue to pay them.Make sure you can log in and pay all of your bills online usinga credit card, or set up auto-pay if you think you might not have access to the internet for extendedperiods of time.Take Advantage of Credit Card Sign-up Bonuses The single most expensive portion of your travels is likely to be your plane ticket.One of the mostvaluable travel hacking tricks I have picked up over the last couple of years is signing up for a co-branded credit card to earn free airline miles.By getting a new card or two each year I have beenable to cover almost all of my flights using airline miles earned from the sign-up bonuses offeredwith the cards.Many travel rewards credit cards have a sign-up bonus of 50,000 points, which is enough for a free, round-trip flight to almost anywhere in the world.When you sign up for a credit card that does havea bonus, you usually have up 90 days to meet a minimum spend requirement, which can be $1,000 to $3,000.The minimum spend is easier to meet than you

’d think, and on Well Traveled Mile thereare a lot of creative suggestions on how to do it.By earning rewards points you can easily save $1,200 on a trip by not paying for an airfare.Cut Back on Conveniences It

’

s true, we all love our conveniences and luxuries, but if you cut out many of those you will savemore money than you would think.Sure, watching shows on demand is great, but in the age of theinternet there is really no reason to pay for expensive television programming, especially if you

’relooking for ways to afford to travel the world.Instead of buying a $3 cup of coffee, make it at home.Live close to work? Then save money on gas and ride your bike or take the bus to work.Think aboutall the small, daily expenses you could live without, then do it.Cutting back on these expenses will save you more money than youd think, and once you realizehow much money you

’’ve been spending it will be easier to fight the urge to spend when it’s notneeded.Research Alternative Accommodations The bottom line is that in today’s well-traveled world, anywhere you travel to you’re likely to findan affordable hostel and they

’re usually clean and well kept.By staying at a hostel you can easilyfind fun and safe accommodation for $10

–$15 a night.My favorite sites are Hostelbookers andHostelworld.It pays to compare prices for the same hostel, and you can often save a few bucks bybooking through the cheaper website.Couchsurfing is another option available and provides freeaccommodation for travelers who create an online profile and request a couch.The benefit ofCouchsurfing is that it offers users the chance to have a local experience with their host.My otherfavorite site for finding cheap accommodation is AirB

nB, and on a recent trip to Puerto Rico I wasable to save $40 per night by staying in a studio listed on AirBnB instead of a hotel.

第五篇：旅游酒店英語

《 旅游酒店英語 》教學(xué)大綱

執(zhí) 筆 人：李梅

一、課程的性質(zhì)、地位和作用：

《旅游酒店英語》是針對人文系英語教育專業(yè)的學(xué)生開設(shè)的專業(yè)選修課，屬B類（理論+ 實(shí)踐）。本門課程有助于輔助學(xué)生拓寬知識面，具有較強(qiáng)應(yīng)用性和綜合性。

通過該課程的學(xué)習(xí)，學(xué)生能夠了解酒店的基本情況和服務(wù)要求，學(xué)會與之相關(guān)的英語語匯和表達(dá)方式。通過對學(xué)生進(jìn)行模擬酒店特定情境完成交際任務(wù)的語言訓(xùn)練，提高英語交際技能等，為英語專業(yè)課的學(xué)習(xí)奠定基礎(chǔ)。

二、課程教學(xué)對象、目的和要求

該課程的開始適合英語專業(yè)的二年級學(xué)生。

開設(shè)本課程的目的在于使學(xué)生通過學(xué)習(xí)，能夠比較全面地了解酒店的基本情況和服務(wù)要求，學(xué)會與之相關(guān)的英語語匯和表達(dá)方式。通過對學(xué)生進(jìn)行模擬酒店特定情境完成交際任務(wù)的語言訓(xùn)練，使學(xué)生了解大型賓館酒店的組織架構(gòu)和服務(wù)流程，對主要營業(yè)部門及崗位工作中的常見服務(wù)情景了解并掌握其基本用語，提高英語交際技能等，加強(qiáng)培養(yǎng)學(xué)生的職業(yè)道德素養(yǎng)。

學(xué)習(xí)本課程，要求學(xué)生通過對各個(gè)情景對話的學(xué)習(xí)，了解大型涉外賓館酒店的組織架構(gòu)、一般服務(wù)流程和員工素質(zhì)要求；熟悉并盡量背誦前廳、客房、餐飲三個(gè)部門的情景對話；掌握前廳部、房務(wù)部、餐飲部各個(gè)情景下的常用英語詞匯和基本交際用語。

三、課程的相關(guān)課程及其關(guān)系

學(xué)習(xí)本課程前，學(xué)生已具備了一定的英語知識和英語表達(dá)和交際能力。這為酒店知識的講解和練習(xí)儲備了較多的基礎(chǔ)知識。

學(xué)好本課程后，學(xué)生的英語學(xué)習(xí)興趣可以得到提高，并為其它課程的學(xué)習(xí)奠定基礎(chǔ)，如口語、聽力等。同時(shí)，也為學(xué)生拓寬知識面起到了輔助作用。

四、課程內(nèi)容及學(xué)時(shí)分配

本課程安排在第四學(xué)期，總課時(shí)為36節(jié)。其中理論16學(xué)時(shí)，實(shí)踐20學(xué)時(shí)。

PARTI THE FRONT OFFICE前廳部

UNIT 1 Room Reservation(預(yù)訂客房)

教學(xué)時(shí)數(shù)：理論和實(shí)訓(xùn)2學(xué)時(shí)

教學(xué)內(nèi)容

INTRODUCTION The Manager’s Remarks（經(jīng)理的話）

l-l A Long Distance Call Reservation（長途電話預(yù)訂)l-2 A Group Reservation(團(tuán)體預(yù)訂)

1-3 A Local Call Reservation(市內(nèi)電話預(yù)訂)

Structure Study: will be+doing sth(將來進(jìn)行時(shí))Function Study: Connecting Telephone Calls(電話接線)

教學(xué)重點(diǎn)：酒店總機(jī)、預(yù)訂部的服務(wù)情景英語和語法結(jié)構(gòu)；接電話技巧和基本用語；模擬訂房情景語言訓(xùn)練

教學(xué)難點(diǎn)：接電話技巧和基本用語；語法結(jié)構(gòu)：將來進(jìn)行時(shí)

UNlT 2 At the Reception Desk（接待處)

教學(xué)時(shí)數(shù)：理論和實(shí)訓(xùn)2學(xué)時(shí)

教學(xué)內(nèi)容

2-1 At the Entrance(門口)

2-2 The Registration(登記)

2-3 Receiving a Walk-in Guest(接待過路客人)

Structure Study: to be going to do sth(一般將來時(shí))

Function Study: Greetings and Getting Acquainted(招呼與結(jié)識）教學(xué)重點(diǎn)：為預(yù)訂客人和散客登記住宿和續(xù)住的基本交際用語；招呼與結(jié)識常用語；模擬接待服務(wù)情景語言訓(xùn)練

教學(xué)難點(diǎn)：模擬接待服務(wù)進(jìn)行情景訓(xùn)練和對話

UNlT 3 The Bellman(應(yīng)接服務(wù)員)

教學(xué)時(shí)數(shù)：理論和實(shí)訓(xùn)2學(xué)時(shí)

教學(xué)內(nèi)容

3—1 Introducing Hotel Services(介紹飯店服務(wù))

3—2About Slow Delivery of Baggage(抱怨行李運(yùn)送得太慢)3—3 Ticket—Booking Service(訂票)

Structure Study：Let me…Please don’t…(祈使句)How…!What a…!(感嘆句)

Function Study：Offering Help(提供幫助)

教學(xué)重點(diǎn)：應(yīng)接服務(wù)員的基本交際用語、工作職責(zé)、員工素質(zhì)要求；提供幫助常用語；模擬接待和運(yùn)送行李服務(wù)進(jìn)行情景訓(xùn)練和對話

教學(xué)難點(diǎn)：語法結(jié)構(gòu)：祈使句和感嘆句；模擬接待服務(wù)情景訓(xùn)練

UNIT 4 At the Information Desk(問訊處)

教學(xué)時(shí)數(shù)：理論和實(shí)訓(xùn)2學(xué)時(shí)

教學(xué)內(nèi)容

4—1 Mail Service(郵寄服務(wù))

4—2 Introducing Some Scenic Spots(介紹景點(diǎn))

4—3 Showing the Way(指明方向)

Structure Study：Have you…yet?(現(xiàn)在完成時(shí))

Function Study：Showing Directions(指明方向)

教學(xué)重點(diǎn)：郵寄服務(wù)、介紹景點(diǎn)、指路的基本交際用語和員工職業(yè)素質(zhì) 教學(xué)難點(diǎn)：語法結(jié)構(gòu)：現(xiàn)在完成時(shí)；模擬問訊員進(jìn)行為客人指路情景對話 UNIT 5 The Cashier(出納員)

教學(xué)時(shí)數(shù)：理論和實(shí)訓(xùn)2學(xué)時(shí)

教學(xué)內(nèi)容

5—1 Foreign Currency Exchange(兌換外幣)

5—2 Checking Out(結(jié)賬)

5—3 Mis-calculation(算賬出錯(cuò))

Structure Study：We hope that…(賓語從句)

Function Study：Bidding Farewell(道別)

教學(xué)重點(diǎn)：客人結(jié)帳和兌換外幣的基本交際用語；算帳出錯(cuò)的處理技巧；賓

語從句；道別常用語

教學(xué)難點(diǎn)：賓語從句；模擬結(jié)帳情景語言訓(xùn)練

UNIT 6 Settling Guests’Complaints(處理投訴)

教學(xué)時(shí)數(shù)：理論和實(shí)訓(xùn)2學(xué)時(shí)

教學(xué)內(nèi)容

6—1 Changing a Room(換房)

6—2 At the Lost and Found Desk(失物招領(lǐng)處)

6—3 Charging More(加收房費(fèi))

Structure Study：He said(that)he．．．He told me(that)he…(間接引語)

Function Study：Answering Complaints(答復(fù)投訴)

教學(xué)重點(diǎn)：換房、失物招領(lǐng)、加收房費(fèi)基本交際用語

教學(xué)難點(diǎn)：答復(fù)投訴基本用語；安撫客人和處理客人投訴技巧和情景對話、對客人不良舉止和行為的應(yīng)對和制止，酒店服務(wù)藝術(shù)問題探討

PART Ⅱ THE HOUSEKEEPlNG DEPARTMENT房務(wù)部

UNlT l Guiding the Guests to Their Rooms(引進(jìn)客房)

教學(xué)時(shí)數(shù)：理論和實(shí)訓(xùn)2學(xué)時(shí)

教學(xué)內(nèi)容

INTRODUCTION The Manager’s Remarks（經(jīng)理的話）

l-l Recognizing the Guests(迎接新客)

l-2 About the Room Facilities(介紹房間設(shè)施)

1-3 About the Hotel Services(介紹服務(wù)項(xiàng)目)

Structure Study more than/the most(形容詞和副詞的比較級和最高級)

Function Study: Imparting and Reporting Factual Information

(陳述和轉(zhuǎn)述事實(shí)）

教學(xué)重點(diǎn)：樓層服務(wù)員的工作內(nèi)容和員工素質(zhì)要求；引客進(jìn)房并介紹酒店設(shè)施和服務(wù)的交際用語；模擬引客進(jìn)房情景訓(xùn)練

教學(xué)難點(diǎn)：語法結(jié)構(gòu)；陳述和轉(zhuǎn)述事實(shí)；模擬引客進(jìn)房情景訓(xùn)練

UNlT 2 Chamber Service(客房服務(wù))

教學(xué)時(shí)數(shù)：理論和實(shí)訓(xùn)2學(xué)時(shí)

教學(xué)內(nèi)容

2-1 Making Up the Room(收拾房間)

2-2 Clean the Rooms(打掃客房)

2-3 The Turn-down Service(做晚床）

Structure Study: to have/get sth.done(使役動詞)

Function Study: Promising（許諾）

教學(xué)重點(diǎn)：客房清潔程序、開夜床程序和基本交際用語；使役動詞；表許諾的常用語

教學(xué)難點(diǎn)：客房清潔程序、開夜床程序和基本交際用語

UNlT 3 Special Services(特別服務(wù))

教學(xué)時(shí)數(shù)：理論和實(shí)訓(xùn)2學(xué)時(shí)

教學(xué)內(nèi)容

3-1 Buying Things on Request(代客人購物)

3-2 About Room Service(客房用餐服務(wù))

3-3 At Tea Time(茶點(diǎn)時(shí)間)

Structure Study: …or… ？(選擇問句)

Function Study: Expressing and Responding to Gratitude(表示回答和

感謝)

教學(xué)重點(diǎn)：；代客購物、客房用餐服務(wù)、提供茶點(diǎn)的基本交際用語；回答和感謝常用語；選擇問句

教學(xué)難點(diǎn)：為客提供個(gè)性化服務(wù)的員工基本素質(zhì)要求

UNlT 4 Laundry Service(洗衣服務(wù))

教學(xué)時(shí)數(shù)：理論和實(shí)訓(xùn)2學(xué)時(shí)

教學(xué)內(nèi)容

4-1 Explaining How to Get the Service(介紹洗衣服務(wù))

4-2 Suggesting the Express Service(建議快洗服務(wù))

4-3 “Honesty Is the Best Policy.”(誠實(shí)至上)

Structure Study: be+ done(被動語態(tài))

Function Study: Expressing Obligation(責(zé)任)

教學(xué)重點(diǎn)：介紹洗衣服務(wù)、快洗服務(wù)、衣服收取和送回洗衣的交際用語 教學(xué)難點(diǎn)：被動語態(tài)；表達(dá)責(zé)任常用語

UNlT 5 Miscellaneous Services(多項(xiàng)服務(wù))

教學(xué)時(shí)數(shù)：理論和實(shí)訓(xùn)2學(xué)時(shí)

教學(xué)內(nèi)容

5-1 Providing Something Extra on Request(提供額外用品)

5-2 About Baby-sitting Service(托嬰服務(wù))

5-3 Dealing with Emergency(處理緊急情況)

Structure Study: It's for sb to do sth（先行詞 it)

It's that(who whom)(強(qiáng)調(diào)型句型中的it）

教學(xué)重點(diǎn)：提供額外用品、托嬰服務(wù)、處理緊急情況的基本交際用語 教學(xué)難點(diǎn)：語法結(jié)構(gòu)；表同情的常用語

作業(yè)內(nèi)容：Role play: Sympathizing

UNlT 6 Wake-up Call Service(喚醒服務(wù))

教學(xué)時(shí)數(shù)：理論和實(shí)訓(xùn)2學(xué)時(shí)

教學(xué)內(nèi)容

6-1 Explaining Time Differences（解釋時(shí)差)

6-2 A Morning Call(叫早電話)

6-3 Leaving the Hotel(離店)

Structure Study: You're , aren't you?(反意問句)

Function Study: Giving Explanation(解釋)

教學(xué)重點(diǎn)：國際時(shí)差知識；叫早服務(wù)的基本交際用語；表示解釋的常用語 教學(xué)難點(diǎn)：反意問句

PART Ⅲ FOOD AND BEVERAGE DEPARTMENT餐飲部

UNlT l At the Bar(酒吧)（4課時(shí)）

教學(xué)時(shí)數(shù)：理論和實(shí)訓(xùn)2學(xué)時(shí)

教學(xué)內(nèi)容

INTRODUCTION The Manager’s Remarks（經(jīng)理的話）

l-l Shanghai Cocktail(上海雞尾酒）

l-2 Chinese and Foreign Wines（中外酒類)

1-3 Passing on a Message(傳遞口信)

Structure Study: What to do(不定式)

Function Study: Stating Preference(抉擇)

教學(xué)重點(diǎn)：酒吧服務(wù)形式和酒水知識介紹、酒水服務(wù)交際用語；不定式；表抉擇常用語

教學(xué)難點(diǎn)：酒吧服務(wù)形式和酒水知識介紹；不定式；酒水服務(wù)情景模擬訓(xùn)練

UNlT 2 Seating the Diners(顧客就座)

教學(xué)時(shí)數(shù)：理論和實(shí)訓(xùn)2學(xué)時(shí)

教學(xué)內(nèi)容

2-1 Receiving the Diners(接待顧客)

2-2 A Reservation Call(訂餐電話)

2-3 When the Restaurant Is Full(餐廳客滿時(shí))

Structure Study: may might could can't must have done(情態(tài)動詞)

Function Study: Asking for Repetition(請求復(fù)述)

教學(xué)重點(diǎn)：餐廳迎送員和服務(wù)員的素質(zhì)要求、工作程序、模擬服務(wù)情景訓(xùn)練；請求復(fù)述常用語

教學(xué)難點(diǎn)：模擬服務(wù)情景訓(xùn)練；情態(tài)動詞

UNlT 3 Taking Orders(點(diǎn)菜)

教學(xué)時(shí)數(shù)：理論和實(shí)訓(xùn)2學(xué)時(shí)

教學(xué)內(nèi)容

3-1 Helping to Order Dishes(幫助點(diǎn)菜)

3-2 Chinese Food(中國菜)

3-3 Wine Orders(點(diǎn)酒）

Structure Study: who whom whose which that when where(定語從句)

Function Study: Making Suggestions(建議)

教學(xué)重點(diǎn)：推銷菜式技巧和交際用語；點(diǎn)菜、點(diǎn)酒服務(wù)程序和交際用語；模擬服務(wù)情景訓(xùn)練；表建議常用語

教學(xué)難點(diǎn)：模擬服務(wù)情景訓(xùn)練；定語從句

UNlT 4 Serving Dishes(上菜)

教學(xué)時(shí)數(shù)：理論和實(shí)訓(xùn)2學(xué)時(shí)

教學(xué)內(nèi)容

4-1 Misserving(上錯(cuò)菜）

4-2 Normal Service for a Chinese Banquet(中式宴會的正規(guī)服務(wù))4-3 Offering Room Service(提供客房內(nèi)用餐服務(wù))

Structure Study: if(真實(shí)條件從句和非真實(shí)條件從句)

Function Study: Apologizing(道歉)

教學(xué)重點(diǎn)：中式宴會的上菜程序；上菜出錯(cuò)的處理辦法和基本交際用語，客房用餐服務(wù)程序和基本交際用語；模擬情景訓(xùn)練

教學(xué)難點(diǎn)：非真實(shí)條件從句；模擬情景訓(xùn)練

UNIT 5 Birthday Party(生日晚會)

教學(xué)時(shí)數(shù)：理論和實(shí)訓(xùn)2學(xué)時(shí)

教學(xué)內(nèi)容

5-1 Going to a Chinese Birthday Party(參加中式生日宴會)5-2 The Longevity Noodles(長壽面）

5-3 Birthday Cake(生日蛋糕)

Structure Study: what is(what從句)

Function Study: Expressing Wishes and Congratulations(祝愿和慶賀)教學(xué)重點(diǎn)：中國生日宴會相關(guān)知識；what從句；表達(dá)祝愿和慶賀

教學(xué)難點(diǎn)：無

UNIT 6 Ways of Paying(付款方式)

教學(xué)時(shí)數(shù)：理論和實(shí)訓(xùn)2學(xué)時(shí)

教學(xué)內(nèi)容

6-1 Signing the Bill(簽帳單)

6-2 Paying with the Credit Card（用信用卡來付帳)

6-3 How to Pay for a Dinner Party of 200 People(200人宴會如何結(jié)

算）

Structure Study: V-ing(動句詞和現(xiàn)在分詞)

Function Study: Asking for Opinions(征求意見)

教學(xué)重點(diǎn)：客人結(jié)帳時(shí)的服務(wù)內(nèi)容和基本交際用語，模擬結(jié)帳情景進(jìn)行訓(xùn)練；征求意見常用語

教學(xué)難點(diǎn)：動句詞和現(xiàn)在分詞

五、考核

該門課程為考查。成績?yōu)?00分制，學(xué)生總評成績?nèi)Q于學(xué)生的出勤情況、課堂參與、課后作業(yè)和期末考試成績，其中出勤占10%、課堂參與和課后作業(yè)占40%；期末考試占50%。考試采用教師提問、角色扮演、情景模擬等口語形式考察學(xué)生對以酒店英語的掌握情況。

六、教材及教學(xué)參考書

教材：

《飯店情景英語》郭兆康主編復(fù)旦大學(xué)出版社；2000年

參考書：

《實(shí)用酒店英語》大連理工大學(xué)出版社出版

作業(yè)：

本門課是一堂知識應(yīng)用性極強(qiáng)的課程。因此，每一次課后要求學(xué)生對所學(xué)的知識進(jìn)行模擬操練。并在第二次上課時(shí)組織對前一次課的檢查，加強(qiáng)理解和應(yīng)用。