第一篇：酒店前臺英語

前臺英語

一、預訂服務

Good morning.This is Room reservation.May I help you?早上好，客房預訂處，我能為您做什么？

What kind of room would you like to reservation? 您想訂哪種類型的房間?

A single room or a double room?

您需要單人間還是雙人房間？

For which dates do you want to book the rooms ? 您想訂哪幾天的房間呢？

What time will you be arriving?

您將在何時到達？

May I know your name ?

您能告訴我您的名字嗎？

How long will you be staying?

您將要住多久？

I’d like to confirm your reservation.我要確認一下您的預訂。

I’ll check the room availability.我查查客房預訂情況。

You should pay a deposit of RMB1000 beforehand 您應預期付1000美元的定金。

There is a 10 per cent discount

10%的折扣。

二、接待服務

What kind of room would you be prefer?

您要什么樣的房間？

Have you got a booking?

請問您有預訂嗎？

A single room or a double room?

要單人間還是雙人房間？

A double room costs 368 Yuan per night

雙人房的房價是每晚368元。

Breakfast is also included.早餐也包括在內。

May I see your passport?

我能看一下您的護照嗎？

Could you fill in this form, please?請您填一下這張登記表好嗎？ This is your room key? 這是您的房間鑰匙。

Could you sign your name, please? 請您簽一下名，好嗎？

If you leave after 6:00 pm, you’ll have to pay the full account.晚上六點以后退房,按全天收費計算.How would you like to pay, sir, in cash or by credit card? 先生，請問您是用現金付款還是用信用卡付賬？

I feel terribly sorry.this is the busiest season and all kinds of rooms are fully booked.非常抱歉，這個季節人多，各種房間都訂滿了。

Do you know which unit is responsible for the reception? 您知道您是由哪個單位負責接待的嗎？

Could you keep your room key until you check out? 請您在住宿期間自己保管鑰匙，直到結帳離開。

三、收銀服務

Here is your bill.It’s 2000 Yuan in all.這是您的賬單。總共2000元。

How would you like to pay , sir , in cash or by credit card ? 先生，請問您是用現金付款還是用信用卡付賬？ Please check it and sign here.請核對一下，在這里簽個字。

I will write out a receipt for you.我給您開一張收據。

May I check the details for you , please? 我能為您核對賬單上的詳細內容嗎？

Excuse me, sir, but I don’t think that will be enough.先生，對不起，我認為錢數不夠。

Sorry , your credit card has been stopped paying 對不起,您的信用卡已經止付。

Book /Reservation 預訂 Confirm : 確認 Counter : 柜臺

Double room: 雙人房 Single room: 單人間

Standard room :標準間 Deluxe suite : 豪華套房 Sea room海景房 King-size bed大床房 Sea suite海景套房 Room charge : 房價 Special rate : 優惠價 Service charge: 服務費 Discount : 折扣 Suites: 套房

Credit card: 信用卡 Cash : 現金

Name tag : 標簽，行李牌 Luggage/baggage: 行李 Suitcase : 箱子 Handbag : 手提包 Valuable : 貴重物品 Breakable : 易碎的 Full name: 全名 Fill in : 填寫 Nationality : 國籍

Departure date : 離店日期Signature : 簽名 Passport :護照

Weekend price 周未價Deposit slips 押金單

Receipt : 收據 Fine : 罰金

Sundry fee : 雜費 Bill : 賬單 Invoice : 發票

Mis-check : 算賬出錯 Overpay : 多付 Currency : 貨幣

Charge to the room 掛賬 Free of charge :免費 Express :快件 Deposit : 押金 Off-season : 淡季 Peak-season : 旺季 Arrival list : 來客單 A local call : 市內電話 Extension : 電話分機 Elevator : 電梯 Supermarket : 超市 Balcony陽臺 Beach海灘

Buoy救生圈,救生衣 Ocean World海洋世界 Entrance ticket門票 Weather天氣 Room rate 房價 Department 部門 Departure離開

第二篇：酒店前臺英語doc

簡單接待 & 服務英語

一 Cheek in

1How many days do you want to stay?

您想住幾天？

2How do you wish to settle your account, in cash or by credit card? 您想用 什么方式結帳，現金還是信用卡？please give me XXX yuan as deposit, your room charge is XXX,the other we will refund you when you check out.請付 XXX 的預付金，您 的房費是 XXX，剩下的錢將在您結帳時退還給您。4 Could you show me your credit card? I will make a deposit of XXX yuan which will be frozen through bank, when you check out, you should show me your credit card again, we will deduct charge for room by your real consumption and off-line

出示一下您你信用卡好嗎？我刷您 XXX 的預 授權，結帳時您需要再出示一下您的信用卡，我們將根據您的實際消 費扣除您的費用，然后做離線交易。)5 Please sign your name ,take care your receipt and your room card, your room is XXX,it’s on the Xth floor.This way please

請在這里簽名，請拿 好您的預付金單和房卡，你是 XXX 房間，在 XXX 樓，請這邊走。

二 Check out

1.Detail Please show me your room card and your receipt.請出示您的房卡和預 付金單

2.This is your bill,please check(verify)your signing.這是您的帳單，請核對 并簽名

3.Do you need invoice?

您需要發票嗎？

4.Parting See you next time, welcome back again ,have a nice trip.再見，歡迎下次 光臨，旅途愉快。

Special time.Your deposit is not enough.If you have free time, please come to the reception(front office),and pay more for overstay.您的預付金不足了，方便的話，請到總臺補交一下預付金好嗎？.Do you want to save your bags(suitcase package baggage luggage)?您需要寄存行李嗎？

第三篇：酒店前臺英語

一月二日前臺英語系列培訓

一月份英語培訓內容：

一、數字（1—10）

One(1)Tow(2)Three(3)Four(4)Five(5)Six(6)Seven(7)Enght(8)Nine(9)Ten(10)

二、序數（第1—第10）

First(第一)Second（第二）Threeth（第三）Fourth（第四）Fiveth(第五)

Sixth(第六)Seventh(第七)Enghth（第八）Ninth（第九）Tenth（第十）

三、年、月、周、日

Year(年)Month（月）Week（周）Day（日）周末)

January(一月)February（二月）March（三月）April（四月）May（五月）June（六月）July(七月)August(八月)September(九月)Octobet(十月)November(11月)December(12月)

四、星期(日至一)

/s∧ndi//′m∧ndi//′tju:zdi//′wenzdi/

Sunday(星期天)Monday（星期一）Tuesday（星期二）Wednesday（星期三）/′θɡ:zdi//′fraidi//′s?tɡdi/

Thursday（星期四）Friday（星期五）Saturday（星期六）

五、常用單詞：

① Room service（送餐服務）② Laundry service（洗衣服務）

③ DND—Do Not Disturb(請勿打擾)④ VIP—Very Important Person（貴賓）

⑤ Nationality(國耤)

六、常用服務：

Cash(現金)Credit card(信用卡)Passpot(護照)Extra-bed(加床)/m?sa:ζ //′mesidζ/

Surname(姓)Name(名)Massage(按摩)Message(留言)/kɡm′pleint//′k∧mpɡni//kɡmpju:tɡ/

complaint(投訴)Company(公司)computer(計算機)

七、常用句子：

Ⅰ前臺收銀：①Do you have any use in your room?

請問房間有什么消費？

②Do you need bill/invoice?

請問需要帳單/發票嗎？

Ⅱ總機：①I′m sorry the line is busy now, will you try the call again?很抱歉！電話占線，請稍候再撥可以嗎？

②Could you repeat that, please?

請再講一遍，可以嗎？

③Hold the line please, I′ll connect you to the room.請別掛線，我幫你轉到房間。

Ⅲ公共：①Please show me your passport.請給我您的護照。

②Please sign your name here.請在這里簽名。

③If you need any help, do let us know.如果有任何需要，請告訴我們。

第四篇：酒店前臺英語上篇

酒店前臺英語上篇

酒店前臺英語上篇

Welcome to our hotel.歡迎光臨。

Can I help you?我能幫你忙嗎？

What kind of room would you like, sir?先生，您要什么樣的房間？

Please wait a moment.I have to check if there is a room available.請稍等，我查一下有沒有空房。Enjoy your stay with us.希望您在我們這里住的愉快。

May I know your name and your room number, please?我可以知道您的名字和房間號碼嗎？

Excuse me ,sir, could you spell your name?請問您的名字如何拼寫？

Here’s your room key.這是你的房間鑰匙。

I’m sorry to keep you waiting, sir.What can I do for you? 先生，對不起，讓您久等了。我能為您做點什么嗎？

Please wait your turn.請排隊等候。

May I know your name, please?請問貴姓大名。（不認識客人時用）

I’m sorry, sir.Our hotel rooms are all booked at this moment.We have no vacancy.對不起，先生。我們已經客滿，沒有空房間。

Don’t mention it.My pleasure.請不要客氣，我樂意效勞。

Have a good rest, sir.先生，請好好休息。

Good morning, sir.Can I be of service to you? 早安，先生。我可否為你效勞？

A moment, please.I will be with you as soon as possible.請稍等片刻。我將盡快幫你辦。

Can I have your name and room number, please?請告訴我您的名字及房間號碼？

Here is your bill, sir.先生，這是您的帳單。

Please wait a moment while I calculate your bill.請稍等片刻，我立刻就把您的帳單結算出來。We accept the following credit cards,madam.小姐，我們接受以下幾種信用卡。

Please sign here, sir.先生，請在這簽上你的名字。

We hope you will come stay with us again.希望你再光臨我們酒店。

Would you please exchange us dollars for RMB.please?麻煩你替我將美圓兌成人民幣好嗎？ The rates of exchange are on the board, sir.先生，請參考告示牌的外幣兌換價。

I’m sorry but We do not exchange Hong Kong dollars into Japanese yen.對不起，我們不能將港幣換成日元。

Please could I see your passport or other identification, madam?小姐，請出示你的護照或其它身份證明文件

第五篇：酒店前臺接待規范英語

酒店前臺接待規范英語

酒店英語：前臺接待處規范用語

上午好，歡迎光臨/歡迎光臨XXX酒店。

Good morning, Welcome to XXX Hotel.下午好，××先生，非常高興再次見到您。

Good morning, Mr.×.Nice to meet you again!

請問您有預訂嗎？

Have you make reservation?

請問您訂房人的姓名/請問您誰幫您做的預訂？

Please tell me who make the reservation for you?

是的，您訂了兩間豪華房，住兩晚。

Yes, you have made a reservation of two deluxe rooms for two nights.請您出示護照

Please give me your passport.您的房價是人民幣500元

Your room rate is RMB￥500

請在這這里簽名。

Please sign here.請問您怎么樣付押金。

How would you like to pay the deposit?

退房時間是中午十二時，如果您想延遲至下午六時前退房，另加半天房費，六時后退房，將

加收一天房費。

Check out time is 12:00 noon.A half day charge of your rate will be added for extended check out

time before 6:00pm, and a full day charge after 6:00pm.祝您在這里過得愉快。

Wish you enjoy your stay with us.××先生，請問您有沒有用小酒吧的飲品或小食呢？

Mr.××, did you take drinks or snacks from the mini-bar?

這是帳單，總額是……，請您檢查一下。

Here is the bill, the total amount is …….Please check it/have a look at it.歡迎您下次光臨，祝您一路平安/旅途愉快！

Hope to see you again soon and wish a nice flight/trip.請把押金收據給我。

Please give the deposit receipt.請問您怎樣付款呢？

How would you like to pay the bill?

希望很快可以再見到您。

Wish to see you again soon.