第一篇：BEC高級口語考試話題總結

1.Different Communication Styles

不同的交流風格

The way people communicate varies widely between, and even within, cultures.One aspect of communication style is language usage.Across cultures, some words and phrases are used in different ways.For example, even in countries that share the English language, the meaning of “yes” varies from “maybe, I'll consider it” to “definitely so,” with many shades in between.Another major aspect of communication style is the degree of importance given to non-verbal communication.Non-verbal communication includes not only facial expressions and gestures;it also involves seating arrangements, personal distance, and sense of time.In addition, different norms regarding the appropriate degree of assertiveness in communicating can add to cultural misunderstandings.For instance, some white Americans typically consider raised voices to be a sign that a fight has begun, while some Asian, African, Jewish and Italian Americans often feel that an increase in volume is a sign of an exciting conversation among friends.Thus, some white Americans may react with greater alarm to a loud discussion than would members of some American ethnic or non-white racial groups.2.Different Attitudes Toward Conflict

對待沖突的態度不同

Some cultures view conflict as a positive thing, while others view it as something to be avoided.In the U.S., conflict is not usually desirable;but people often are encouraged to deal directly with conflicts that do arise.In fact, face-to-face meetings customarily are recommended as the way to work through whatever problems exist.In contrast, in many Eastern countries, open conflict is experienced as embarrassing or demeaning;as a rule, differences are best worked out quietly.A written exchange might be the favored means to address the conflict.3.Different Approaches to Completing Tasks

采用不同方法去完成任務

From culture to culture, there are different ways that people move toward completing tasks.Some reasons include different access to resources, different judgments of the rewards associated with task completion, different notions of time, and varied ideas about how relationship-building and task-oriented work should go together.When it comes to working together effectively on a task, cultures differ with respect to the importance placed on establishing relationships early on in the collaboration.A case in point, Asian and Hispanic cultures tend to attach more value to developing relationships at the beginning of a shared project and more emphasis on task completion toward the end as compared with Americans.Americans tend to focus immediately on the task at hand, and let relationships develop as they work on the task.This does not mean that people from any one of these cultural backgrounds are more or less committed to accomplishing the task, or value relationships more or less;it means they may pursue them differently.4.Different Decision-Making Styles

不同的做決定的風格

The roles individuals play in decision-making vary widely from culture to culture.For example, in the U.S., decisions are frequently delegated--that is, an official assigns responsibility for a particular matter to a subordinate.In many Southern European and Latin American countries, there is a strong value placed on holding decision-making responsibilities oneself.When decisions are made by groups of people, majority rule is a common approach in the U.S.;in Asia consensus is the preferred mode.Be aware that individuals' expectations about their own roles in shaping a decision may be influenced by their cultural frame of reference.5.Different Attitudes Toward Disclosure

對待披露/曝光的態度不同

In some cultures, it is not appropriate to be frank about emotions, about the reasons behind a conflict or a misunderstanding, or about personal information.Keep this in mind when you are in a dialogue or when you are working with others.When you are dealing with a conflict, be mindful that people may differ in what they feel comfortable revealing.Questions that may seem natural to you--What was the conflict about? What was your role in the conflict? What was the sequence of events?--may seem intrusive to others.The variation among cultures in attitudes toward disclosure is also something to consider before you conclude that you have an accurate reading of the views, experiences, and goals of the people with whom you are working.

第二篇：BEC高級口語總結

一、團隊合作

1.團隊合作的好處（重要性）或缺點

In a team, I can learn from my fellow workers , get help from them when I am under pressure.When you work with more people, you get a chance to listen to different points of view, to learn to see things in a different perspective.Sometimes, team membership requires you to give up some individuality in order for the team to function as a whole.Sometimes you feel your own contribution to the team cannot be measured, so you work less than you would individually.2.團隊合作的要點/特點

Mutual trust is the first secret of successful teamwork.When members share a trusting relationship, they will feel free to express their views, understand each other’s capabilities and limitations, and communicate with each other timely.This helps to bring out the potentials, experience and creativity of the individual and create good work environment.Full co-operation among team members has a direct impact on the success or failure of the team.When team members develop a strong awareness of cooperation, they would make collective efforts to achieve the common objectives and ensure a higher level of quality and workmanship.On top of that, timely communication and decision making will also help to improve work efficiency.Characteristics like mutual trust, co-operation, commitment, openness of expression among team members are essential to a good team.Besides, a team should also be clear about the common goals they aim to attain.3.怎樣形成團隊合作的文化

二、企業內部溝通

1.重要性（好處）

The employee can make suggestions to the boss about internal development, and discuss areas they can improve on.In this way, the employee can contribute to the overall improvement of the company.2.和員工溝通管理信息需考慮的要點

First of all, I think it’s important to clearly state your overall purpose and expectation.In this way, employees know exactly what they should do to meet work requirements and to achieve performance excellence.In addition to this, providing feedback on their performance is also important.On the managerial part, performance reviews help mangers to keep track of possible problems in their own work.On the part of the employees, they get encouraged for their hard work and are given chances to correct mistakes made on the job.Besides, mangers should be more open in sharing information with their subordinates.They should let employees know in advance any proposed changes before they actually occur.This will enhance mutual understanding and trust.3.與顧客溝通的必要性（好處）及如何與顧客溝通？

三、降低成本

1.控制生產成本需考慮的要點（方法）及作用

Train workers

In these days of changing technologies and methods, it is necessary to train your workers to keep them up to date.Staff training is extremely important nowadays.You see, technologies keep changing and if employees get regular training, they would be able to work more efficiently.It's the competence of the workforce that sharpens the competitive edge of the company.Get quality from suppliers Low quality goods from suppliers is a major source of waste.You should not only try to get quality suppliers but also work with your suppliers to help them improve their operations and quality of output.In cost management, it's important to cut down the cost of raw materials, as to a large extent, it helps to determine the product prices.Cost-conscious companies always seek to work with good suppliers who can offer quality raw materials with reasonable prices.Low quality materials from suppliers are actually a waste of money.Efficiency of production line is another important thing to consider.When introducing a production line, it is important to consult an ergonomics specialist and see that it's user-friendly and will not cause too much physical stress and strain.Meanwhile, workers should get fully-trained to work more efficiently on the line.Measures should also be taken to eliminate waste.On top of that, management should develop good benefits system to boost the morale of the workers.2.不恰當的控制成本的方法及危害

downsizing Some company leaders feel they can reduce costs by simply downsizing or reducing the number of workers or middle managers.Unfortunately, it’s not a proper way.One of the biggest effects of downsizing to reduce costs is that the good employees quickly leave the company for greener pastures.Thus the company is left with the deadwood employees, who are supposed to do twice the work as before.Reducing customer service Customer service can be a nuisance and is often expensive.Sometimes companies will reduce or eliminate the service they give to the customers.Unfortunately, a neglected customer is an ex-customer.Customer service can enhance customer satisfaction and loyalty.Good customer relationship helps to improve your company image and boost sales.As a result, large-scale production will be cost effective for your company.Cutting corners A quite way to cut costs is by cutting corners in production or service methods.Some company leaders feel that by using cheaper material and labor, and by eliminating part and steps, they can cut costs and save money.It is true that costs may be cut in the short turn, but often the product or service is of such a low quality that repair and rework costs go through the roof.Also customers may become unhappy with the low quality and move on to another supplier.四、時間管理

1.有效管理時間有多重要？

時間管理技巧：

When managing a busy schedule, time management skills are important.They are es-sential skills for effective people.Keeping To-Do lists would remind you of all essential tasks to be finished.It's a powerful method of organising yourself and a way of reducing stress.Deciding work priorities can help you concentrate on the right things which are important and urgent.Tackling problems in order of importance allows you to separate important jobs from the many time-wasting trivial ones.2.設立目標的重要性/怎樣設立目標？

設立目標的重要性：

By setting clearly-defined goals, you can measure and take pride in the achievement of those goals and raise your self-confidence due to your achievements, ability and competence.Self-confidence, by turns, will enable you to achieve higher and more difficult goals.怎樣設立目標？

Set goals which are specific, measurable, realistic and achievable.Your optimum goals are those which cause you to ‘stretch’ but not ‘break’ as you strive for achievement.Goals can give creative people a much-needed sense of direction.3.作計劃的重要性/怎樣作計劃？

五、管理

1.團隊的核心領導的重要性

2.優秀的管理者應該具有的素質：

六、銷售

1.銷售技巧

Speak effectively and sincerely about my product or service.Learn to be a good listener because if you don’t listen to and understand the needs of buyers you can’t become a successful sales professional.Know my competitors and the merits and pitfalls of their products.A successful salesman should connect with customers and create a desire to buy him willingly and happily.2.廣告的重要性

When aiming to increase sales of a product, it's important to advertise the product because advertising can inform, persuade and remind potential customers of the product.Marketers can launch an advertising campaign to attract a large number of consumers.And, effective advertising can enhance consumer perceptions of quality in the product, thus encouraging customers to buy this product repeatedly.3.廣告媒體的選擇

The media the marketer selects must be capable of accomplishing the communications objectives of information, persuading, and reminding potential customers of the products.Broadcast media include television and radio.Newspapers, magazines, outdoor advertising represent the major types of print media.The internet is a new medium.Nowadays, many companies jump to advertise on the internet.Internet advertising can assist in raising awareness of brands, it is most successful when combined with traditional advertising such as TV or print.With more and more people using the internet, advertisements on the internet can reach large audiences.4.處理顧客投訴

When customers complain, it's important that staff should apologize first, because cus-tomers must be very upset when they are dissatisfied with the product or service, some may even be aggressive.At this time, employees should remain calm and collected, listen to the complaints and apologize for the problem, and then the customers may feel that they are taken good care of.Suggesting a solution to the problem is also important.An apology is not enough, em-ployees should also try to deal with the existing problems, if they suggest a solution to the problem, customers may not be so dissatisfied, and they may not take their business elsewhere.It's also important that employees should not make any promises that they cannot keep.If employees cannot keep promises, customers may get disappointed, then, they may switch to other producers.5.處理顧客投訴的重要性

Businesses benefit from treating complains as welcome resource and opportunities to gain innovative ideas for improvement.Customers often have stronger commitments to a company after a conflict has been solved than they would have if they had never complaint at all.Customer complaints offer organizations the opportunity to overcome problems and improve commitments to service.七、產品開發

1.市場調研

In developing new products, I think market research is very important.By carrying out market research, a company can get such information as whether there exists a niche market for a new product, and what are customers' needs and tastes for the new product, therefore, the new product will sell well when it is launched into market.2.創新

第三篇：口試考官：2010年BEC高級口語考試經驗小結

口試考官：2010年BEC高級口語考試經驗小結

來源：BEC之家 【牽手考試大，成功你我他】 2010年8月5日

炎熱的5月，見證了BEC高級考生揮汗如雨的奮戰。我在北外考場以口語考官的身份，考差了14對、28人的高級口語。下面是一些點評。

問過姓名之后，就是Where are you from？

這道題，我的考場都是正確反應：

I am from Sichuan, China.其它考場有的人說I'm from Ren Min University.答成了自己的學校。

第一部分有兩套題，其中那個第一套題和去年一樣，沒有變化：

Work or Studies:

-What you find most interesting about your job or course

-About your future career plans

-Why you decided to learn English

-About your ideal kind of employer *

-Why you chose your particular career

-About the place where you work or study.*

其中畫有*的題目有的考生沒有理解。ideal kind of employer不一定需要考生是有工作的，因為它在問 “你理想的雇主具有哪些特點”，即使是在校生，也可以發表自己的意見、有的可說；學習或工作的地方，有的人沒有思路，有的人有思路但是調理不清楚,用詞也沒有注意到質量。下面是比較好的答案：

About the place where you work or study.*

I am a student in the Renmin University and I study fianance in the School of Finance.What I am most proud of my university is the prestige, which has been built over years with joint efforts from the school administration, professors and scholars as well as from business owners....Type 2 Could you tell me

-How important you think imports are for people in your country

imports 的含義有些考生沒有理解，那就是“進口”；理解后，也有人回答的不扣題。大部分人都能想到引進先進技術，但是英文的表述欠缺，下面這個回答較好：

Needless to say, imports play an essential role in economic development of China.In 1980s, China has just started the open-door policy and imports and exports started to become more dynamic.There are three significant aspects impacted by imports.The first one is in culture.Imported TV programs from Japan, US and some European countries brighten up the TV screens.The earliest ones include A Xin, produced in Japan, which is a biography of a ternacious woman named A Xin, who thrived the ups and downs in her life through hard-working.Another one , Man fromt the Atlantis, produced in the US, is a science fiction.The 2nd aspect is in commodities.Brand names such as Maxim, a French brand, and McDonald's, the fast food chain, entred the Chinese market.Later on, a lot of other well-known big names followed suit.Lastly,new technologies in car-making, information technologies were also imported initially, though numerous solutions and innovations have been developed locally by Chinese later on.-What you think the advantages are for people in your country of spending time working abroad

這個題目許多人都能想到開闊眼界等，用詞也比較俗

Working abroad offers a variety of benefits to people in general, including the Chinese.Firslty, it allows people to get a global vision, which is an assets nowadays, when globalisation is taking place at a rapid rate.Specifically speaking, it is not uncommon to find foreign companies in China or doing business with Chinese counterparts.A global perspective will certainly help communications among multi-national team members.Secondly, people can sharpen their English language skills.Needless to say, English is the working language in the world and working in another contry enables people to get more exposure language-wise.It is obvious that the workers would use the language to serve a purpose in their job, rather than learning it from a text book.Such practice of language will certainly polish their English.Last but not least, people may understand different cultures better.When living and working abroad, people hava an opportunity to closely observe the local way of life, to be more exact, how people handle their daily tasks and how they do so differently between cultures.Something as simple as cutting a grape fruit could demonstrate such a difference.-Whether you think the use of mobile phones for business is always positive in your country

這個題目有一個陷阱：always,哪里有一成不變的事情呢？所以客觀的回答應該說手機在工作中大多數情況下是有用的，但是它也有一些不利于工作的地方。

Generally, mobile phones are quite useful in daily work.As known to all, people send text message, exchange emails and check maps on cell phones, which come in quite handy.However, I wouldn't say it is ALWAYS useful.A case in point is that when people attend meetings ,they get distracted by the messages on their cell phones, not to mention phone calls which are not urgent nor important.Besides distraction, it increases stress for cell phone users.People are on call all the time, which resulted in a dim line between life and work.By that I mean, employees are always on the work mode.Gradually, stress may lead to reduced productivity.-How important you think language training will be in your country in future

這道題很不容易答出彩，大多數人都去說成英語的培訓，而題目是討論“語言培訓”。所以，可以說中文的培訓、溝通技巧、郵件、手機短信中的語言規范化等等，甚至是商務應用文的寫作等等。

其image, 它比較product的重

集中

音應該的是

問題有Image, PROduct

：

；

important 的替換詞。

此次考試答得綜合比較好的是學德語和阿拉伯語的同學，兩個男生，英語專業的只有一個還比較好，其他人距離高級的要求還有些差距。總之，在我經手的14對考生中，10對左右時通過口語考試的。

第四篇：原創 BEC高級考試口語過程詳解 (武漢地區)

發現網上很少有關于BEC口語部分考試的詳解過程 剛考完趁熱打鐵寫一個~~~ 我考的是高級，筆試時間是在11月20號，考試很奇怪11月19號就開始考口語啦，所以各位同學一定要看清楚自己的準考證上面口語考試的時間，不要覺得考試是從20號才開始的！

湖北只有一個考點在武大，所以考試人數很多，貌似下午一點半就開始考了，每隔一個小時一場。我被安排到了下午6點半那一場。到了6點的時候，工作人員就告訴你，可以進場了同學們，先去候考室！如果你和你的partner在一個候考室，那很好，你們還是可以搭伴的，但是如果不在一個，那就很麻煩了，這時候你就必須自由結合找一個看著順眼的新同學當你的partner.順便提一句，考場是按名字的首字母順序排的，比如我是H，我們考場就很多姓胡和姓黃的。

我們一個候考室是40個人，快到6點半的時候，工作人員會發給你一張表，上面需要涂黑你考試的時間，你partner的考生編號之類的（注意，是他/她的），記得拿2B鉛筆。到時候工作人員會說的很清楚這里就不詳說啦。然后我們的工作大叔就問，誰準備好了呀，現在可以考啦。有一些先驅同學這時候就會舉手，然后去樓上的候考室。大概過十分鐘，大叔就會說，還有誰呀，這時候大家陸陸續續都跟他說準備好了。排著號就上樓了。等我和partner(剛認識的)上去的時候已經是最后了。然后我就看到樓上的候考室坐著“一對兒一對兒”的考生，有20個人（十組）。

這個時候候考室的工作人員就查你的身份證，準考證。查完以后說：我們這有十個考場，我現在把你們每組編一個號，一會我叫幾號，幾號你們就去對應的考場。不一會兒就叫到了我和partner，把包兒扔考場門口就拿著那張表就進去了。里面坐著倆人。一個看著就是老師的負責提問給分，另外一個看著像學生的只負責聽，幫著在你倆的表上填個什么東西。

真正開始啦！那個考官說話非常清晰，先問你叫什么名字，來自哪里，然后隨便問問你的專業學習情況什么的，對未來的計劃，不用說很多。然后就問點商務上問題，問我的是覺得家族產業對中國商業的影響之類的。然后就是第二部分，這個不用說了，口語必備上都有，接著第三部分。第三部分你和你的partner 說完了之后還不算完，考官會再提一些問題，好像一個人有三個吧，你和你的partner 都是一樣的。但是順序是這樣的：如果一道題先讓你回答后讓partner回答，那第二道題就是先讓partner回答，這樣比較公平。

考官很和藹，所以不用緊張！能說多少就說多少~~~ 好啦，這就是整個過程，希望可以給大家幫助！

第五篇：BEC高級改錯題總結

BEC高級改錯題總結

一般出現的語法錯誤有：多余的介詞，形容詞，副詞，冠詞等，還有一些是對固定搭配、時態等錯誤的考查。

For each sentence, find the unnecessary word.If there is no mistake in the sentence, write correct.They use their time more productively and are less stressed.Correct Even though it is not yet clear how big the contract will be, but it is expected to grow steadily as more and more management training is gradually outsourced.英語中以even though（雖然）引導表示讓步的狀語從句，主句不再加but。Staying with a host family gives participant even more of exposure to the target language and 4 helps them to make immediate use of the language they have learned.Correct 形容詞more后面直接跟名詞。Even more exposure to … It also provides an opportunity for them to make network with their counterparts.Network 在此不作“網絡”解。該詞在現代商務英語中可作動詞，意為“建立人際網或關系網”。其名詞為networking(人際網，關系網)With a reference to your letter dated 13 November…

With reference to(就…., 關于….)是固定搭配，不可隨意添加冠詞。This can help them to achieve their learning objectives.Correct

Help sb.to do something It was also found that inflexible working hours are a certain major grievance among staff at all levels.Certain作定語表示“某個，某種”，在文中與前后詞缺乏語義上的貫通。此句意為“在各級員工中最主要的不滿是死板的工作時間。” Octacon suspects that a disgruntled employee who has been leaking crucial details to their competitor.這里has been leaking充當suspect后面賓語從句的謂語，不存在定語從句關系。This would be illegal, of course, but without a proof there is little Octacon can do.Proof 作“證據”，總稱為不可數名詞。This is how done by “scanning”, passing each item over a device reads the bar-code on it and automatically registers it down in the till.文中的意思是“掃描之后自動登錄”，在這里“register”是及物動詞，后面不需要加副詞down.They provide bags, often help to pack purchases, and change paper till rolls as being necessary.句中“as necessary” 是“as it is necessary”的省略形式，一般使用過程中只需用“as necessary” 可以表達相同的意思，所以“being”是多余的。Working overseas can offer you a once in a lifetime opportunity to live.Correct Working overseas can build the friendships in a very different environment.多余詞為the, 表示特指或后面帶有后置定語是加定冠詞the, 而這里的relationships不屬于這兩種情況，所以不加the.In addition to being resourceful, and you must be able to show sensitivity to cultural differences.介詞短語in addition to …作狀語，不能與后面的主句形成并列關系，所以不能用表示并列的連詞連接。We will provide you a comprehensive package which includes free travel.通常provide 的固定搭配是：provide sb.with something,或 provide something to sb.而不能說provide sb.something.Goods sold by seller have to be delivered to the potential buyer abroad.Correct The delivery of goods is made possible by shipping to service.As basically, some 98% of world trade is having conveyed by sea transport.Ordering is easy and delivery fast.Correct We will inform you immediately should any items be out of stock.Correct Dawkin being strong in London and other big cities, and unlike Highway concentrates its efforts outside the major population centers.Customer service is included every employee’s responsibility.It has become so relatively complex and inclusive.Rising costs of sugar or cocoa may be force Hershey to raise its prices.Many companies prefer to buy multiple sources to avoid being depending from a single supplier.They are experimenting with concepts concept such as rotation of tasks.Correct Experiment with 以….做試驗 Much new communication technologies such as workflow and groupware enable teams to be spread over many sites or even continents.How does QPL can support team working? Although our target is to reply to letters within 10 working days.Correct

There are more than 200 advisors, working around the clock to provide this service, backed by a further 80 support staff who do handle any necessary paperwork.