第一篇：BEC中高級口語總結(根據陳小蔚口語書各主題總結)

主題

一．商務旅行/差旅

(1)前期準備preparation 1.accommodation：book a hotel（hall等）with adequate working facilities（such as fax machine，internet access，computers等）

2.transportation :choose a convenient（suitable）means of transportation(2)費用：hotel bills，traveling expenses，public transportation fares，fax or telephone charges，client entertainment expenses(3)考慮因素: 文化差異cultural differences：different thought patterns；working style；ways of decision-making；shopping habits；ways of seeing the world 如何應對:

1.promote the global mindset 2.become sensitive to the cultural difference/be open-minded 3.respect for native culture 4.consider cultural taboos 5.the staff should acquaint with differences in language，laws and social customs 6.relocate the employee to work abroad to experience different working style

二．員工培訓training(1)主要內容：（內容+意義

1.communication skills +avoid misunderstanding；get the work well done

2.customer service +it is critical to meet customers‘ needs；increase customers’ satisfaction

3.interpersonal relationship + enhance mutual understanding and trust

4.computer skills + it is important for conducting administrative and offer tasks

5.safety training + give practical advice for avoiding getting hurt

6.business ethics（商業道德）+customers‘s loyalty and trust to the company(2)重要性

從公司發展的角度看： 1.enhance company image 2.increase productivity 從雇員的角度：

1.increase job satisfaction

2.boost morale（among employees）

3.enhance efficiencies in process which result in financial gain

4.reduce employee turnover/retain employee

5.acquire more practical skills that is beneficial for the personal development

6.ensure employees have greater commitment in their work/continue effort

7.ensure employees keep up with the latest information for market trend

9.help them have a clear idea of future job

(以上的好處或重要性適用于任何有關公司發展的政策措施或活動)(3)如何使培訓有成效

Good preparation ensures effective training（任何有關準備的主題都可以套用）1.maintain a positive energy and attitude 2.fully equipped facilities 3.meet the training needs/requirements 4.company budget 5.well-organized materials（4）如何鑒定培訓是否具有成效

1.organize a relevant test

2.to conduct a survey to participants to see whether they have any improvement in the work performance

3.whether the training address the issues/solve problems

三．激勵員工 留住員工

措施：（具體措施+好處）1.offer financial benefits/bonus

2.effective training + 同上training的好處

3.provide cozy/comfortable working environment + feel at ease/increase efficiency 4.paid holiday + release 5.profit-sharing plan 公司利潤分享制 6.stock option 7.constant communication between the employer and the employer 8.flexible working hour+ balance work and life/reserve time for family，hobby or personal development 9.offer some special gift that meet employee’s expectation 10.opportunities for promotion 11.offer physical health check-up for the staff/membership or discount at health and fitness club

四．招聘Recruiting

(1)招聘方式（優缺點）

1.內部招聘internal promotion

優點：have more motivational value boost maral encourage employees to continue effort give other employees anticipation of promotion reduce the orientation and training cost make good use of abundant human resources

缺點：if not fair，it will lead to internal conflict

補充一下內部招聘的具體做法：a selection test/well-designed interview/check record of

past performance/appraisal

2，外部招聘external recruitment

優點：receive a source of new ideas/latest knowledge

avoid unfair selecting

be contributable to company‘s overall growth and success

缺點：deprive career anticipation

discourage morale

Increase training cost

其他招聘方式（TV，newspapers，internet，recruitment company）各種方式的優缺點：優+缺（同廣告不同宣傳方式的優缺點）

Interne(online recruitment)：lost cost；reach vast audience/attract wide attention；attract potential customes + may be annoying Television：reach vast audience + high cost；people often change channels Newspaper(put ad in the local newspaper)：reach vast reader + life span is short,readers often discard them quickly

ask a recruitment company :professional + high cos；cannot find the right person

五．廣告宣傳方式（招聘，發表新產品等）launch a advertising campaign，publicity 1.Interne(online recruitment)：lost cost；reach vast audience/attract wide attention；attract potential customers + may be annoying 2.Television：reach vast audience + high cost；people often change channels 3.Newspaper(put ad in the local newspaper)：reach vast reader + life span is short,readers often discard them quickly 4.radio：low cost 5.give out free sample：give a personal experience

6.send direct email to target customers：get a mailing list of target customers；attract potential customers + people often ignore or just delete it immediately without open（should use attractive headline）7.give out leaflets

六．商務會議

(1)前期準備（召開前要考慮的要點）

1.agenda（key point）：set out in advance to state date，time and location；inform them of all the items to be discussed together；ask them for suggestions for items

2.venue：choose a suitable venue；with convenient transportation；big enough to accommodate all the participants；

3.facilities：fully equipped with necessary facilities such as overhead projecter，fax，telephone，computer with access to the internet

4.the size/length of the meeting

(2)集會的目的：

1.keep on track of market trend(to respond quickly)

2.gather ideas to reach more workable final decision

3，offer platform to share valuable experience 3.exchange views to solve problem(3).其他形式的集會活動

1.buffet dinners

2.afternoon teatime

3.sightseeing tour

4．an reward ceremony 目的同上：商務會議的目的

(4).參會需要帶的文件（只是個大概）：

1.work plans

2.analysis for market trend and development

3.sales report（銷售會議）

4.related figures/data

give a overall picture；useful for setting goals/targets

（5）參加會議需要注意什么(會中):

1.listen carefully :show respect to others；benefit from their views

2.take notes：ensure not miss the important items；useful for later reference

七．緩解工作壓力/應對繁重工作

(1).表現：

consistently working late

working through lunch

come to work even when ill/often ask for sick leave

rush to meet tight deadline

bring work home(2)后果：

high turnover；poor performance；in low spirit；lower productivity(3)解決措施：(具體措施+好處)1.time management training: prioritize all tasks in order of importance and urgency + feel at ease with their routine work 2.flexible working time + balance work and life 3.provide some sports facilities/organize sports activities + enhance employees’ health 4.encourage to take up a hobby + get off the fatigue 5.provide coffee rooms and nutritious refreshment + help to relax 6.provide childcare/eldercare/transportation facilities + help to cope with these responsibilities

八．解決公司危機的措施：

It is really time that we should take some immediate measures 1.issue a news release 2．make arrangement for the victims 3.offer all kinds of assistance 4.offer some compensation 5.assign some staff to their family to help to cope with tragedy 6.make a promise to

7.organize some related training programme about 8.(產品)recall all the product from the market to prevent possible danger

九．公司選址/遷址

考慮因素：

1． get closer to the target market 2． cheaper labor cost；low rates of corporate tax 3． site：well-established and fast-growing business area（which have high level of demand for services）

4． convenient public transportation 5． leasing rent（choose one can affort）6． avoid competition 7． consider expansion potential（which offer some flexibility and room for the expansion of company）

8． better working environment

好處：boost business；lead to higher-quality performance；increase company‘s profits

（這幾個都是萬能短語）

十．市場營銷(產品相關的話題)

(1)產品屬性：

brand；price；quality；after-sales service；reputation；reliability(2)價格的制定

影響因素:competition;supply and demand;customers’ perception of price 措施: offer seasonal /trade/cash discount to stimulate demand，boost sale

Carry out survey to find out customers’ needs and tastes(3)產品推銷/推廣

目的：aim at target market；promote product efficiency；meet and beat fierce competition

capture a large market share（占領市場較大份額）方式：

1.launch a advertising campaign(略，見上)2.personal selling：employ some experienced salepeople 3.sales promotion：offer promotional gifts；coupons優惠券；rebate回扣；loyalty scheme；sweepstake抽獎；free samples；trading stamp；contest 4.publicity：mass media 好處：attract potential customers ；boost the sale of product ；encourage customers to try new products(4)客戶服務customer service 目的：increase the level of customer satisfaction；meet customers’ expectation；improve the standard of customer service 提高服務質量的措施：

1.Have an after-sale services supervision system（minitor，supervise）

2.staff training programme(improve staff friendliness；the speed of service；learn to deal with customer complaints)3.check sales figures regularly 4.obtain feedback from customer(set up a hotline；conduct a survey)(5)留住顧客

目的：maintain customer loyalty；keep customer 措施：

1.understand what the customer needs 2.provide high quality product and good service 3.offer some discount to regular customer 4.upgrate interior decoration

十一.招待客戶 具體款待方式+好處

(1)appropriate types of activities：

1.arrange a big welcoming dinner+ show warm welcome/hospitality；make them feel at ease；set a stage for conversation and potential business 2.show them around our company，especially the best part + give them an overview of our facilities and production methods 3.take them to see places of cultural and historical interest/experience cultural events（plays；concerts；sport events）

+ offer us good opportunities to get to know each other better；give them more insight into our way of doing business；help encourage their busiess interest in china；have a chance to take in the local flavor(2)cost

high cost means excellence in service(3)business objectives 1.have a clear plan in mind 2.work out a list of specific business objectives to achieve 3.land business contracts

第二篇：BEC高級口語總結

一、團隊合作

1.團隊合作的好處（重要性）或缺點

In a team, I can learn from my fellow workers , get help from them when I am under pressure.When you work with more people, you get a chance to listen to different points of view, to learn to see things in a different perspective.Sometimes, team membership requires you to give up some individuality in order for the team to function as a whole.Sometimes you feel your own contribution to the team cannot be measured, so you work less than you would individually.2.團隊合作的要點/特點

Mutual trust is the first secret of successful teamwork.When members share a trusting relationship, they will feel free to express their views, understand each other’s capabilities and limitations, and communicate with each other timely.This helps to bring out the potentials, experience and creativity of the individual and create good work environment.Full co-operation among team members has a direct impact on the success or failure of the team.When team members develop a strong awareness of cooperation, they would make collective efforts to achieve the common objectives and ensure a higher level of quality and workmanship.On top of that, timely communication and decision making will also help to improve work efficiency.Characteristics like mutual trust, co-operation, commitment, openness of expression among team members are essential to a good team.Besides, a team should also be clear about the common goals they aim to attain.3.怎樣形成團隊合作的文化

二、企業內部溝通

1.重要性（好處）

The employee can make suggestions to the boss about internal development, and discuss areas they can improve on.In this way, the employee can contribute to the overall improvement of the company.2.和員工溝通管理信息需考慮的要點

First of all, I think it’s important to clearly state your overall purpose and expectation.In this way, employees know exactly what they should do to meet work requirements and to achieve performance excellence.In addition to this, providing feedback on their performance is also important.On the managerial part, performance reviews help mangers to keep track of possible problems in their own work.On the part of the employees, they get encouraged for their hard work and are given chances to correct mistakes made on the job.Besides, mangers should be more open in sharing information with their subordinates.They should let employees know in advance any proposed changes before they actually occur.This will enhance mutual understanding and trust.3.與顧客溝通的必要性（好處）及如何與顧客溝通？

三、降低成本

1.控制生產成本需考慮的要點（方法）及作用

Train workers

In these days of changing technologies and methods, it is necessary to train your workers to keep them up to date.Staff training is extremely important nowadays.You see, technologies keep changing and if employees get regular training, they would be able to work more efficiently.It's the competence of the workforce that sharpens the competitive edge of the company.Get quality from suppliers Low quality goods from suppliers is a major source of waste.You should not only try to get quality suppliers but also work with your suppliers to help them improve their operations and quality of output.In cost management, it's important to cut down the cost of raw materials, as to a large extent, it helps to determine the product prices.Cost-conscious companies always seek to work with good suppliers who can offer quality raw materials with reasonable prices.Low quality materials from suppliers are actually a waste of money.Efficiency of production line is another important thing to consider.When introducing a production line, it is important to consult an ergonomics specialist and see that it's user-friendly and will not cause too much physical stress and strain.Meanwhile, workers should get fully-trained to work more efficiently on the line.Measures should also be taken to eliminate waste.On top of that, management should develop good benefits system to boost the morale of the workers.2.不恰當的控制成本的方法及危害

downsizing Some company leaders feel they can reduce costs by simply downsizing or reducing the number of workers or middle managers.Unfortunately, it’s not a proper way.One of the biggest effects of downsizing to reduce costs is that the good employees quickly leave the company for greener pastures.Thus the company is left with the deadwood employees, who are supposed to do twice the work as before.Reducing customer service Customer service can be a nuisance and is often expensive.Sometimes companies will reduce or eliminate the service they give to the customers.Unfortunately, a neglected customer is an ex-customer.Customer service can enhance customer satisfaction and loyalty.Good customer relationship helps to improve your company image and boost sales.As a result, large-scale production will be cost effective for your company.Cutting corners A quite way to cut costs is by cutting corners in production or service methods.Some company leaders feel that by using cheaper material and labor, and by eliminating part and steps, they can cut costs and save money.It is true that costs may be cut in the short turn, but often the product or service is of such a low quality that repair and rework costs go through the roof.Also customers may become unhappy with the low quality and move on to another supplier.四、時間管理

1.有效管理時間有多重要？

時間管理技巧：

When managing a busy schedule, time management skills are important.They are es-sential skills for effective people.Keeping To-Do lists would remind you of all essential tasks to be finished.It's a powerful method of organising yourself and a way of reducing stress.Deciding work priorities can help you concentrate on the right things which are important and urgent.Tackling problems in order of importance allows you to separate important jobs from the many time-wasting trivial ones.2.設立目標的重要性/怎樣設立目標？

設立目標的重要性：

By setting clearly-defined goals, you can measure and take pride in the achievement of those goals and raise your self-confidence due to your achievements, ability and competence.Self-confidence, by turns, will enable you to achieve higher and more difficult goals.怎樣設立目標？

Set goals which are specific, measurable, realistic and achievable.Your optimum goals are those which cause you to ‘stretch’ but not ‘break’ as you strive for achievement.Goals can give creative people a much-needed sense of direction.3.作計劃的重要性/怎樣作計劃？

五、管理

1.團隊的核心領導的重要性

2.優秀的管理者應該具有的素質：

六、銷售

1.銷售技巧

Speak effectively and sincerely about my product or service.Learn to be a good listener because if you don’t listen to and understand the needs of buyers you can’t become a successful sales professional.Know my competitors and the merits and pitfalls of their products.A successful salesman should connect with customers and create a desire to buy him willingly and happily.2.廣告的重要性

When aiming to increase sales of a product, it's important to advertise the product because advertising can inform, persuade and remind potential customers of the product.Marketers can launch an advertising campaign to attract a large number of consumers.And, effective advertising can enhance consumer perceptions of quality in the product, thus encouraging customers to buy this product repeatedly.3.廣告媒體的選擇

The media the marketer selects must be capable of accomplishing the communications objectives of information, persuading, and reminding potential customers of the products.Broadcast media include television and radio.Newspapers, magazines, outdoor advertising represent the major types of print media.The internet is a new medium.Nowadays, many companies jump to advertise on the internet.Internet advertising can assist in raising awareness of brands, it is most successful when combined with traditional advertising such as TV or print.With more and more people using the internet, advertisements on the internet can reach large audiences.4.處理顧客投訴

When customers complain, it's important that staff should apologize first, because cus-tomers must be very upset when they are dissatisfied with the product or service, some may even be aggressive.At this time, employees should remain calm and collected, listen to the complaints and apologize for the problem, and then the customers may feel that they are taken good care of.Suggesting a solution to the problem is also important.An apology is not enough, em-ployees should also try to deal with the existing problems, if they suggest a solution to the problem, customers may not be so dissatisfied, and they may not take their business elsewhere.It's also important that employees should not make any promises that they cannot keep.If employees cannot keep promises, customers may get disappointed, then, they may switch to other producers.5.處理顧客投訴的重要性

Businesses benefit from treating complains as welcome resource and opportunities to gain innovative ideas for improvement.Customers often have stronger commitments to a company after a conflict has been solved than they would have if they had never complaint at all.Customer complaints offer organizations the opportunity to overcome problems and improve commitments to service.七、產品開發

1.市場調研

In developing new products, I think market research is very important.By carrying out market research, a company can get such information as whether there exists a niche market for a new product, and what are customers' needs and tastes for the new product, therefore, the new product will sell well when it is launched into market.2.創新

第三篇：BEC真題口語總結

第四輯

TEST1 ： Part 2:

1、marketing

importance of advertising slogans in promoting a brand or product..廣告標語對宣傳品牌和產品的重要性

2、information management

importance of keeping staff informed about company policies and plans

讓員工了解公司政策和計劃的重要性

3、purchasing

how to achieve and maintain good relations with all suppliers

怎樣取得和保持和供應商的良好關系

Part3: your company proposing send a team of staff abroad six months to set up an office and train local employees.Recommendations for that.公司擬派員工出國開設分公司或機構培訓當地員工，提建議。

1、how to select appropriate staff to manage the project

怎樣選擇合適的員工

2、what preparation and advice the staff would need before leaving

員工出發前應該做哪些準備，得到什么建議

Follow: 在國外短期工作有什么優勢，在國外工作會遇到什么問題，在國外工作怎么獲得信息，國際交流頻繁對公司運作的影響，公司在國外開分機構多重要

TEST2 Part 2:

1、Time management: the importance of planning work time effectively.有效安排工作時間的重要性

2、project development: how to ensure inter-departmental co-operation on new project

怎樣確保各部門之間在新項目中的合作

3、purchasing: how to evaluate and select new projects

怎樣評估和選擇新項目

Part 3: finance director of your company is concerned that the majority of its income comes from one main client.recommendations on expanding customer base.財務主管擔心主要收入來自一個大客戶，所以想擴大客戶群

1、what the potential dangers are of having only one main client 只有一個大客戶的潛在危險

2、how the company could try to gain additional clients

公司怎樣才能拉到客戶

Follow :一個相對較小的客戶群的好處，除了好的客服以外怎么才能鞏固和客 戶之間的關系，跨國企業怎么長期讓客戶高度滿意，怎樣應對日益激烈的競爭

TEST 3 Part 2:

1、Product promotion

how to make effective use of the media when promoting a new product or service.怎樣有效利用媒體對新產品和服務進行宣傳

2、Information management

importance of an effective internal communication system in a company.一個有效的內部交流機制的重要性

3、Technology

the factors involved in assessing the cost-effectiveness of new technology

對新技術成本有效控制的因素

Part 3: Pharmaceutical company you work for keen to participate in an international conference abroad.recommendations about participation.你工作的醫藥公司想出國參與一個國際會議，提建議

1、how to select staffs to represent the company at the conference.怎樣選擇員工

2、what practical arrangements should be made before the meeting.會前準備

Follow:是否愿意參加國際商貿會議，國際會議對公司有公司有什么好處，對員工有什么好處，對舉辦城市有什么好處，你認為會議對商務交流有持續影響嗎

TEST 4 Part 2:

1、Personal skills

how to motivate employees to achieve their full potential 怎樣激勵員工發揮潛能

2、Project management

Importance of teamwork for effective management of a project 團隊工作隊項目有效管理的重要性

3、Health and safety

how to develop a responsible attitude among staff to it 怎么樹立員工對健康安全負責的態度

Part 3:

1、your company has been invited to take in a trade fair, which will take place during the busiest time of the year.You have been asked to decide if staff should be there.公司應邀在一年中最忙的時候參加交易會，決定去不去

1、what the advantages and disadvantages are of attending it.去的有利和不利方面

2、which members of staff would most usefully represent a company at it.哪些員工最能代表公司參會

Follow:參會有趣嗎，參展公司怎么布置展臺吸引游客，對展會來說最合適的產品和服務是什么，有哪些將公司產品推向國際的其他方法，交易會對當地就業有多重要

第三輯 TEST1 Part 2:

1、Customer relations

importance to a company of reliable customer opinions of products

顧客對產品的信賴對公司的重要性

2、Staff development

importance to a company of developing effective career plans for staff

對員工進行有效的職業規劃對公司的重要性

3、Business strategy

how to maintain the confidence of company shareholders

怎么樣保持股東信心

Part 3:

Your company’s location in a busy city centre means the staff often complain about the time taken to get to work.Recommendations.公司位置在市中心，員工抱怨上下班時間，建議

1、whether it would be better for staff to use public or private transport.乘坐私人或者公共交通工具是否更好

2、what the effects might be of allowing staff to work flexible hours 讓員工靈活安排工作時間有什么影響

Follow:你愿意每天花很長時間上下班嗎，公司是否給予交通補貼，什么會影響公司選址在市中心的決定，科技對今后人們工作地點的影響，改變員工工作時間和地點會帶來哪些長遠的影響

TEST 2 Part 2:

1、Quality control

importance to a company of monitoring the quality of its goods and services 對產品和服務監控的重要性

2、Information management

how to ensure information is managed effectively

怎樣確保信息管理的有效性

3、Financial planning

the factors involved in deciding on appropriate pricing strategies 要制定合理的價格策略要考慮哪些因素

Part 3:

Your company is about to take over another company and keen to encourage staff from both companies to work together effectively.Prepare proposal for team building

接管另一個公司，要讓兩個公司員工在一起有效工作，建議

1、what kinds of work projects and leisure activities would be suitable to encourage teamwork

什么工作項目和業余活動能促進團隊合作

2、what kinds effective teamwork could bring to the company.團隊合作的好處 Follow:在一個好的團隊中個人所獲的益處，一個工作團隊最好多少人，你認為公司既需要個人主義者還需要團隊工作者嗎，讓全體員工作為一個整體融洽工作是所有員工或者說是公司的責任嗎，對公司進行長遠規劃時應該對團隊打造做多遠的考慮

TEST3 Part 2:

1、Staff relations

importance to provide a range of facilities for all staffs

公司對員工提供設施的重要性

2、Technology

importance to regularly upgrade its technological equipment

經常升級技術設備的重要性

3、Strategic planning

factors involved in managing change effectively

有效的應變管理要考慮哪些因素

Part 3:

Company is considering funding a regional educational project for 16-18 years old students interested in following a business course.recommendations for the schemes.公司投資當地教育，讓有興趣的年輕人學習企業課程，建議

1、how the project could be used to promote the name of the company

怎么利用這個項目宣傳公司品牌

2、how to monitor the progress and outcomes of the project

怎么檢測這個項目的結果和進展

Follow: 什么方法更能廣泛傳播公司品牌，公司怎樣選擇年輕人來這個教育投資項目，參加培訓項目對年輕人有什么好處，公司對教育項目的投入重要嗎，國家范圍內對商業人士的培訓有多重要

TEST 4 Part 2:

1、Customer service

importance of providing effective after-services for customer

售后服務的重要性

2、Purchasing

importance of maintaining personal contact with potential suppliers

和供應商保持聯系的重要性

3、Recruitment

how to ensure that the advertising of job vacancies is effective

怎樣保證對空余職位的廣告宣傳有效性

Part 3: Your branch has been identified as having the lowest turnover of staff.Suggest ways in reducing turnover in other branches.你所在部門員工換手率最低，建議如何在其他部門降低換手率

1、what the reasons for high staff turnover in a company might be

造成換手率高的原因

2、what effect high staff turnover might have on future methods of selecting staff

今后怎樣考慮選擇員工

Follow: 在一個換手率很高的部門員工會受到什么影響，高換手率會影響客服嗎，高換手率對公司也有好處嗎，公司招募新員工進現存團隊有好處嗎，在以后員工跳槽會越來越頻繁嗎

第二輯 TEST 1 Part 2:

1、Customer relations

importance of making customer feel valued

讓顧客覺得有價值的重要性

2、Company growth

importance to a company of controlling expansion

掌控擴大發展的重要性

3、Marketing

how to ensure that agents maintain a high level of effectiveness when representing a company

怎么樣確保代理人保持對公司的高度代表性

Part 3:

Your company planning to introduce a suggestion scheme and encourage staffs at all levels to contribute ideas.Consider ways of setting up the scheme.公司擬定了一個計劃，想讓全體員工建言獻策，考慮制定這個計劃的方法

1、how to set up the scheme so that all staff feel they can contribute 怎樣制定這個計劃才能讓所有人感到他們能參與進來

2、how suggestions from members of staff could be evaluated.怎么評定員工提出的建議

Follow:什么類型的公司最受益這種計劃，公司還有哪些其他方式激勵員工對公司發展建言獻策，讓員工更多參與公司活動的其他方法，公司獲取顧客建議和評價有哪些渠道，新點子對公司保持競爭力有多重要

TEST 2 Part 2:

1、Communication skills

importance of foreign language training for selected employees

外語培訓的重要性

2、Advertising

how to select a suitable agency to handle a company’s advertising

怎么選擇合適機構來進行廣告宣傳

3、Finance

how to decide whether to float a company on the stock market

怎樣決定公司是否上市

Part 3: Company needs to relocate several members of staff to a new branch opening in another part of the country.You have been asked to submit ideas on how to make relocation attractive for staff.公司需要在其他城市的分部重新安置新人員，提出觀點怎樣讓新地點吸引員工

1、which types of financial incentives the company could offer to staff 公司應該對員工提供哪些財政激勵

2、what information staff could need to know about the new location 公司員工應該知道哪些新址的信息 Follow:重新安置的員工還需要哪些幫助，怎樣鼓勵不愿意重新安置的員工進行安置，選擇分公司的位置對公司有什么影響

TEST 3 Part 2:

1、Personal management

importance to a company of having well-motivated staff

積極主動的員工對公司的重要性

2、Strategic planning

how to decide whether to purchase or rent company premises

怎么決定是否購買或者租用廠房

3、Sales

how to ensure price levels for new products are set appropriately

怎樣確保合理定價

Part 3:

Company consider providing a fitness center on premises to help employees improve their health and fitness.Recommendation for the scheme.公司考慮在公司用地建一個健康中心，建議

1、what benefits the center would bring for the company

健康中心給公司帶來哪些好處

2、how to promote the need for health and fitness to all staff

怎樣促進所有員工的健康

Follow:公司的健康設施在全體員工那里都受歡迎嗎，員工要付費使用嗎，保持員工身體健康的其他方式有哪些，對員工家人也應該提供這方面的服務嗎，這是員工所關心的合理的福利待遇嗎

TEST 4 Part 2:

1、Market research

importance of finding out about customer’ habits and attitudes.發掘客戶喜好和態度的重要性

2、Financial management

how to identify ways of reducing costs in a company

怎樣確定降低成本的方法

3、Communication

how to achieve an effective working relationship between different departments within a company

在不同部門間怎么形成一個有效的工作關系

Part 3:

Considering setting up an incentive scheme to improve staff performance.Recommendations for that.公司正計劃激勵機制來改進員工績效，建議

1、what benefits an incentive scheme for staff would bring to the company.員工激勵計劃給公司帶來哪些好處

2、what types of incentives could be offered 可以提供何種激勵

Follow:那種激勵方式最能讓員工努力工作，激勵計劃不利因素，公司對員工額外勞動的獎勵非常重要嗎，公司怎么增強員工的忠心度，傳統的員工之間或員工與上級之間的關系在將來有何種變化

第四篇：BEC高級口語考試話題總結

1.Different Communication Styles

不同的交流風格

The way people communicate varies widely between, and even within, cultures.One aspect of communication style is language usage.Across cultures, some words and phrases are used in different ways.For example, even in countries that share the English language, the meaning of “yes” varies from “maybe, I'll consider it” to “definitely so,” with many shades in between.Another major aspect of communication style is the degree of importance given to non-verbal communication.Non-verbal communication includes not only facial expressions and gestures;it also involves seating arrangements, personal distance, and sense of time.In addition, different norms regarding the appropriate degree of assertiveness in communicating can add to cultural misunderstandings.For instance, some white Americans typically consider raised voices to be a sign that a fight has begun, while some Asian, African, Jewish and Italian Americans often feel that an increase in volume is a sign of an exciting conversation among friends.Thus, some white Americans may react with greater alarm to a loud discussion than would members of some American ethnic or non-white racial groups.2.Different Attitudes Toward Conflict

對待沖突的態度不同

Some cultures view conflict as a positive thing, while others view it as something to be avoided.In the U.S., conflict is not usually desirable;but people often are encouraged to deal directly with conflicts that do arise.In fact, face-to-face meetings customarily are recommended as the way to work through whatever problems exist.In contrast, in many Eastern countries, open conflict is experienced as embarrassing or demeaning;as a rule, differences are best worked out quietly.A written exchange might be the favored means to address the conflict.3.Different Approaches to Completing Tasks

采用不同方法去完成任務

From culture to culture, there are different ways that people move toward completing tasks.Some reasons include different access to resources, different judgments of the rewards associated with task completion, different notions of time, and varied ideas about how relationship-building and task-oriented work should go together.When it comes to working together effectively on a task, cultures differ with respect to the importance placed on establishing relationships early on in the collaboration.A case in point, Asian and Hispanic cultures tend to attach more value to developing relationships at the beginning of a shared project and more emphasis on task completion toward the end as compared with Americans.Americans tend to focus immediately on the task at hand, and let relationships develop as they work on the task.This does not mean that people from any one of these cultural backgrounds are more or less committed to accomplishing the task, or value relationships more or less;it means they may pursue them differently.4.Different Decision-Making Styles

不同的做決定的風格

The roles individuals play in decision-making vary widely from culture to culture.For example, in the U.S., decisions are frequently delegated--that is, an official assigns responsibility for a particular matter to a subordinate.In many Southern European and Latin American countries, there is a strong value placed on holding decision-making responsibilities oneself.When decisions are made by groups of people, majority rule is a common approach in the U.S.;in Asia consensus is the preferred mode.Be aware that individuals' expectations about their own roles in shaping a decision may be influenced by their cultural frame of reference.5.Different Attitudes Toward Disclosure

對待披露/曝光的態度不同

In some cultures, it is not appropriate to be frank about emotions, about the reasons behind a conflict or a misunderstanding, or about personal information.Keep this in mind when you are in a dialogue or when you are working with others.When you are dealing with a conflict, be mindful that people may differ in what they feel comfortable revealing.Questions that may seem natural to you--What was the conflict about? What was your role in the conflict? What was the sequence of events?--may seem intrusive to others.The variation among cultures in attitudes toward disclosure is also something to consider before you conclude that you have an accurate reading of the views, experiences, and goals of the people with whom you are working.

第五篇：BEC商務英語中級口語必備要點總結UnitOne

Unit oneCompany Operation and Management 1.1 Teamwork 團隊合作

Successful team building requires attention to each of the following Twelve Cs.成功的團隊建設要遵循以下12條建議：

Clear expectations: Do team members understand why the team was created? 明確目標：團隊成員是否明確團隊組建的目的？

Context: Can team members define their team’s importance to the accomplishment of corporate goals? 組建背景：團隊成員是否明確團隊對于實現企業目標的重要性？

Commitment: Do team members perceive their service as valuable to the organization and to their own careers? 敬業精神：團隊成員是否認識到團隊對于企業以及對自身事業的成功都很重要？

Competence: Does the team feel that its members have the knowledge, skill, and capability to address the issues for which the team was formed? 團隊能力：團隊是否感知其成員擁有應對種種問題的知識、技能和實際能力？而團隊組建的目的就是為了解決這些問題。

Charter: Has the team taken its assigned area of responsibility and designed its own mission, vision, and strategies to accomplish the mission? 團隊規章：團隊是否明確自己的職責范圍并規劃出自己的目標、遠景和對策以完成使命？ Control: Do team members hold each other accountable for project timelines, commitments, and results? 內部控制：團隊成員是否對項目時間安排、應承擔的義務和結果等共同負有責任？ Collaboration: Do team members cooperate to accomplish the team charter? 協作精神：團隊成員是否能相互協作、遵循團隊章程？

Communication: Do team members communicate clearly and honestly with each other? 內部溝通：團隊成員之間能否明確、誠實地進行相互溝通？

Creative Innovation: Does the team value creative thinking, unique solutions, and new ideas? 創新改革：團隊是否注重鼓勵創新思維、獨特的解決辦法和新的想法？

Consequences: Is the organization designing reward systems that recognize both team and individual performance? 結果影響：團隊是否制定獎勵制度來獎勵團隊以及個人的工作表現？

Coordination: Are teams coordinated by a central leadership that assists the groups to obtain what they need for success? 協調配合:團隊是否有領導核心來協調工作、幫助各小組取得成功？

CulturalChange: Does the organization recognize that the more it can change its climate to support teams, the more it will receive in pay back from the work of the teams? 改進文化：企業是否認識到越是通過改變企業氛圍來支持團隊的工作，就越能夠從團隊的工作中得到回報？

必備詞匯：

Incremental performance need or opportunity

True interdependence Share accountability Mutual trust Full cooperation

1.2 Internal Communications 內部溝通

溝通方式：face-to-face communications, E-mail, telephone, notice-boards, Internet.必備詞匯：

Overall purpose 整體目標 Feedback on performance

1.3 Reducing Production Cost 降低生產成本

降低成本的方法：

Downsizing縮小企業規模

Reducing Customer Service減少客戶服務 Cutting Corners偷工減料（不可取）Train Workers培訓員工

Get Quality from Suppliers從供應商處購買優質的產品 Total Quality Management(TQM)Tools全面質量管理工具

1.4 Reducing Overheads減少管理費用

減少管理費用的方法：

Hire the right number of people Reduce training costs Barter services Reevaluate your facilities Rent equipment Call on friends 必備詞匯：

1.5 How to Deal with a Heavy Workload 如何應對繁重的工作

減壓方法：

coffee break rooms ,free soda,fresh fruit, M&Ms and pastries咖啡，免費提供汽水、新鮮水果、巧克力和點心

free health cliniceldercare program免費醫務室和養老計劃

an exercise physiologist to help employees suffering from stress運動生理學家專門為深受壓力困擾的員工提供幫助

wellness and exercise programs to help employees alleviate stress and enhance their health康復和健身計劃

1.6 Work Environment工作環境

重要性： Work is an important determinate of health.It can influence health positively or negatively 注意要點：

Appropriate use of space/Spatial design Ambient light Office appliances Safety inspection Individual creativity（好的環境有利于）

1.7 Logistics物流

常用說法：

Customer service is the most important output of an organisation’s logistics system.客戶服務是企業物流體系最重要的內容。

Logistics encompasses much more than just the transport of goods.物流所涵蓋的絕不僅僅是貨物的運輸。

timing, quantity, supporting services, location and cost時間調配、數量、輔助服務、地點和成本

改進物流服務措施: Companies can regularly conduct customer satisfaction surveys to get necessary feedback on their services, so that they know the needs and expectations of their customers.And they can also implement a system to monitor the performance of their employees and reward outstanding performers to maintain high level customer service.