第一篇：50.外貿商務各環節常用口語總結(二十六)

外貿商務各環節常用口語總結(二十六)美聯英語提供

Unit Twenty-Seven 索賠內容及金額

Part One

791.The goods we ordered on February 12 have arrived in a damaged condition.我們2月12日訂購的貨物于破損情況下抵達

792.A number of cases are broken and the contents are badly damaged.一些木箱破裂，貨物嚴重受損

793.The package are insufficient and the contents leak out considerably.包裝太差，貨物滲漏嚴重

794.We wish to inform you that five of the cars we bought from you have been seriously out of order within 50Km driving distance.我們要通知你我們向你訂購的汽車有5輛已嚴重超過每小時50公里速度 795.Nearly 20% of the bales were broken and the contents badly soiled.近20%的包破損，貨物嚴重受污

796.From the shipment of 2,000 cases of glassware, we find that a number of wooden cases and the contents have been broken.從2,000箱玻璃貨物中抽查了一些，貨物已經破碎。

797.On inspection, we found that about 50 bags are broken and it is estimated that 240Kg of cement had been lost.在檢查時，我們發現約50只袋子已破，估計240公斤水泥丟失

798.We regret to inform you that eight of the cases of your consignment arrived in a badly damaged condition.我們遺憾地告訴你發來的貨物中有8箱受損

799.We have examined the contents and find that 92 pieces are missing and the rest unfit for use.我們已檢查貨物，發現92塊遺失，其余不宜使用

800.Your shipment of goods has been found short in weight by reinspection.經重檢你方的貨物被發現短重

801.We are now making a claim against you for the ten defective sew machines.我們就10臺缺陷的縫紉機向你方索賠

802.There is a shortage of 1,450 pounds in this shipment.該貨短重1,450磅

803.On arrival of the shipment, we found at least 50 cases damaged, which made up 20% of the total quantity.貨一到達，我們發現至少50箱受損，占總箱數的20% 804.We had the material inspected immediately when the goods arrived, and a shortage of 15kg was found.貨物抵達時，我們立即檢查材料，發現短重15公斤

805.It was found, much to our astonishment, that nearly 30% of the electronic components were water-stained.驚訝地發現有近30%的電子產品被水污染

806.You should make amends for the losses by replacing all the detective products, and paying for the business we have lost.你方應當賠償因更換缺陷品導致的損失，以及我們生意上產生的損失 807.After the inspection of the goods arrived, we found a shortage of 50MT.貨到后經過檢查，我們發現短重50公噸

808.Case NO 16 was found to be 3 packages short.16號箱發現少了3包

809.We are now lodging a claim against you for the short weight of fertilizer.我們就肥料的短重向你方索賠

810.We have to ask for compensation of the loss incurred as a result of the interior quality of the goods concerned.我們就因為相關產品缺陷產生的損失提出索賠

Part Two

811.We hope indemnification will be made for all expenses incurred.我們希望對所有產生的費用賠償

812.On the basis of the survey report, we register our claim with you for $3,000.基于檢查報告，我們向你方索賠3,000美金

813.You are requested to compensate us for the total loss of sugar at value of $105 Per MT.你方被要求就所有糖的損失按每公噸105公噸賠償

814.We claim compensation of $1,800 for inferiority of quality.我們為質量低劣索賠1,800美金

815.We have to file a claim against you to the amount of $7,000 plus inspection fee.我們向你方索賠7,000美金外加檢查費

816.You should compensate us by 3% , plus the inspection fee.你方應按3%賠償我們，另加檢查費

817.This is a statement of loss and you should indemnify us $2,450.這是一份損失聲明，你方就賠償我方2,450美金

818.We are compelled to claim on you to compensate us for the loss, $27,500, which we have sustained by the damage to the goods.我們被迫向你索賠27,500美金，和受損貨物價值相等

819.We found that the quality of the TV sets we received last week is below standard.So we request a 5% allowance.我們發現上周發來的電視機質量低于標準，故我們要求5%的補償

820.We claim an allowance of ￡230 on account of the quality of this shipment.根據這批貨的質量我們索賠230美金

821.We have to ask for compensation of ￡6,000 to cover the loss incurred as result of the inferior quality of the goods.我們不得不就貨物劣質產生的損失索賠6,000美金

822.We are compelled to claim on you to compensate us for the loss, $20,000, which we have sustained by the disqualified goods.我們被迫向你索賠20,000美金，其與不合格品價值相等

823.We are willing to accept the shipment only if you allow a 30% reduction in price.只有你方降價20%，我們才愿接近這批貨

824.We hope you will settle this claim as soon as possible.我們希望你方盡早解決索賠

825.Claims for shortage must be made within 30 days after arrival of the goods.短貨索賠須在貨到30日內執行

826.Kindly remit us the amount of claim at an early date.請早日將索賠款匯給我們

827.On examination, we have found that many of the sewing machines are severely damaged.檢查時，我們發現許多縫紉機嚴重受損

828.Please dispatch, within one week, the replacement of another five refrigerators with a price reduction of thirty percent of the total value of the five refrigerators.請一周內發貨，更換另外5臺冰箱并就五臺總金額降價30% 829.We should be obliged if you would forward us a replacement for the machine as soon as possible.若你方盡可能地更換機器，我們將不勝感激

830.We insist that you should send perfect goods to replace the defective goods.我們堅持你方發來優質產品來更換次品

美聯英語：www.tmdps.cn

第二篇：外貿業務員面試口語 商務英語口語考試

Good morning.It's a pleasure for me present myself.My name is summer, and I am a candidate for the position ofForeign trade business representative。

And I will get my bachelor degree after my graduation in June.In the past 4 years, i spend most of my time on study, i have passed CET4/6 with a ease.and i have acquired basic knowledge of international tradeboth in theory and in practice.so i have confidence in doing this work well as a foreign trade clerk.i like this job very much , i will try my best to do it well.i can bring profits to the COMPANY with my excellent job.thanks!

第三篇：商務英語之外貿各環節溝通用語1

enquiry n.詢盤，詢購

offer n.v.報價，報盤

order n.v.訂購，訂單firm n.公司，商號standing n.信譽

reliability n.可靠

complicate v.使復雜化

approach vt.與----聯系

to ask for 請求 ；要價

enter into business relations with 與----建立業務關系

to be liable to 易于---的to put aside 放在一邊

facsimile(fax)n.v.傳真，發傳真

on the web 在互連網上

E-commerce 電子商pompous a.浮夸的beg to acknowledge receipt of 承認受到inst.(=this month)本月clear one's account 結帳as a result 所以trace v.跟蹤，查詢in connection with 與————有關indebtedness n.負債balance n.收付差額，余額

illustrated catalog 附有插圖的目錄if possible 如有可能time of delivery 交貨期delivery n.交貨catalog n.（商品目錄）pamphlet n.小冊子 for your reference 供你參考 in the meantime 與此同時 transaction n.交易 embassy n.大使館 hand-made a.手工制作 hide n.皮革 steady a.穩定的 fashionable a.流行的，時髦的 detail(s)n.詳情 terms of payment支付條款 a range of---一系列 couple together使聯結，使成對 superb a.極好的，一流的 workmanship n.工藝 appeal(to)v.吸引

discriminating a.有識別力的，敏銳的representative n.代表，代理authorize v.授權negotiate v.洽談in reply 茲答復inform v.通知，告知

be connected with 與--有聯系appreciate v.感激，感謝rush v.趕緊（做），抓緊（做）place an order with---向--訂購C&F(cost & freight)成本加運費價T/T(telegraphic transfer)電匯

D/P(document． against payment)付款交單D/A(document．against acceptance)承兌交單C.O(certificate of origin)一般原產地證 G.S.P.(generalized system of preferences)普惠制 CTN/CTNS(carton/cartons)紙箱 PCE/PCS(piece/pieces)只、個、支等 DL/DLS(dollar/dollars)美元 DOZ/DZ(dozen)一打

PKG(package)一包，一捆，一扎，一件等 WT(weight)重量

G.W.(gross weight)毛重N.W.(net weight)凈重

C/D(customs declaration)報關 單EA(each)每個，各W(with)具有w/o(without)沒有FAC(facsimile)傳真IMP(import)進口EXP（export）出口

MAX(maximum)最大的、最大限度的MIN(minimum)最小的，最低限度 M 或MED(medium)中等，中級的M/V（merchant vessel）商船S.S(steamship)船運MT或M/T(metric ton)公噸DOC(document．文件、單據INT（international）國際的P/L(packing list)裝箱單、明細表INV(invoice)發票PCT(percent)百分比 REF（reference）參考、查價STL.(style)式樣、款式、類型

T或LTX或TX(telex)電傳RMB（renminbi）人民幣S/M（shipping marks）裝船標記PR或PRC(price)價格PUR(purchase)購買、購貨裝箱單 packing list報價申請 request for quote形式發票 proforma invoice訂艙申請 booking request 裝運說明 shipping instructions

S/C（sales contract）銷售確認書一致性證書 cettificate of conformity質量證書 certificate of quality

產品性能報告 product performance report產品規格型號報告 product specification report

首樣測試報告 first sample test report郵政收據 post receipt重量證書 weight certificate 數量證書 certificate of quantity查詢回復 response to query包裝說明 packing instruction意向書 letter of intent總訂單 blanket order 交貨說明 delivery instructions 交貨計劃表 delivery schedule 按時交貨 delivery just-in-time發貨通知 delivery release

主 提單 master bill of lading提單 bill of lading

正本提單 bill of lading original副本提單 bill of lading copy海運 單 sea waybill大副據 mate's receipt

貨運代理人提單 forwarder's bill of lading主 空運 單 master air waybill分空運單 substitute air waybill

出口貨物 報關單 goods declaration for exportation商品檢驗證書 inspection certificate

原產地證書申請表 certificate of origin, application for 原產地證書 certificate of origin原產地申明 declaration of origin

優惠原產地證書 preference certificate of origin普惠制原產地證書 certificate of origin form GSP危險貨物申報單 dangerous goods declaration

第四篇：外貿英文商務郵件及口語英文感謝用語

外貿英文商務郵件感謝用語

英文商務郵件感謝用語

每個人都喜歡被感謝，在你的信里對讀者表示感謝，感謝他們所做的事情和他們將要為你做的事，你會發現將真誠表達在你的字里行間會讓你受益匪淺。

感謝讀者是郵件開場白的好辦法。感謝您的讀者能讓對方感到高興，特別是之后你有事相求的情況下會很有幫助。thank you for contacting us.如果有人寫信來詢問公司的服務，就可以使用這個句子開頭。向他們對公司的興趣表示感謝。thank you for your prompt reply.當一個客戶或是同事很快就回復了你的郵件，一定記得要感謝他們。如果回復并不及時，只要將“prompt”除去即可，你還可以說，“thank you for getting back to me.” thank you for providing the requested information.如果你詢問某人一些信息，他們花了點時間才發送給你，那就用這個句子表示你仍然對他們的付出表示感激。thank you for your assistance.如果有人給了你特別的幫助，那一定要感謝他們！如果你想對他們表示特別的感激，就用這個句子，“i truly appreciate your help in resolving the problem.” thank you for raising your concerns.就算某個客戶或是經理寫郵件給你對你的工作提出了一定的質疑，你還是要感謝他們。這樣你能表現出你對他們的認真態度表示尊重及感激。同時，你也可以使用，“thank you for your feedback.”

在郵件開頭表示感謝一般是表示對對方過去付出的感謝，而在郵件結尾處表示感謝是對將來的幫助表示感謝。事先表示感謝，能讓對方在行動時更主動更樂意。thank you for your kind cooperation.如果你需要讀者幫助你做某事，那就先得表示感謝。thank you for your attention to this matter.與上例類似，本句包含了你對對方將來可能的幫助表示感謝。thank you for your understanding.如果你寫到任何會對讀者產生負面影響的內容那就使用這個句子吧。thank you for your consideration.如果您是在尋求機會或是福利，例如你在求職的話，就可以用這句話結尾。thank you again for everything you've done.這個句子可以用在結尾，和以上有所不同。如果你在郵件開頭已經謝過了讀者，你就可以使用這句話，但是因為他們的幫助，你可以著重再次感謝他們的付出。

在日常對話中，一提起“感謝”或“感激”，我們通常會想到最常用的英語單詞“thank”。學過英語的人都會說類似的感謝語，如Thanks，Thanks a lot，Thank you very much，Thank you for your help等。其實，在英文信函往來或對外交流中，除了thank以外，還比較經常使用appreciate這個詞來表示感謝。下面是一些常見的例句：

1、We appreciate your efforts for the development of the company.我們感謝你對公司發展所作的努力。

2、We greatly appreciate your timely help.我們非常感謝你們及時的幫助。

3、I'd appreciate it if you would turn the TV down.請你把電視機的音量調低一些。

4、I appreciate your telling me the truth.感謝你告訴我真相。

值得注意的是，appreciate是及物動詞，當它表示“感謝”時，它的賓語通常是人做的事，而并不是人本身，這一點與中文表達習慣完全不同。所以，我們不可以說I would be much appreciated if you could send me the reply as soon as possible.而應該說成It would be much appreciated if you could send me the reply as soon as possible.或者是I would much appreciate it if you could send me the reply as soon as possible.下是一些常用的詞匯和句子∶ effort(n)努力，appreciate(v)贊美，assist(v)協助，impressed(adj)印象深刻，deserve(v)應得，thank(v)thanks(n)感謝，favor(n)好意，praise(n)稱贊, 贊揚，contribute(v)獻出, 貢獻，dedicated(adj)專用的，succeed(v)成功，support(n)支持，recognition(n)認同，look forward to(v)期望，gratitude(n)感謝, 謝意，attention(n)注意。

Thanks for your dedicated efforts, which made the project a great success.(多謝你的努力，因為有你今次計劃才能成功)I'm writing to express our appreciation / thanks / gratitude to you and your team.(這封信是要表達我對你和你的同事的贊揚/感謝/謝意)Your contribution to / support of the team effort is greatly appreciated.(我們衷心感謝你對本小組的貢獻/支持)Your team deserves credit / recognition / praise for organizing such a successful event.(你們成功籌辦這次活動，實在值得贊揚 / 認同 / 表揚)I regard your generous assistance as a favor, which I hope to return in the future.(感激你的慷慨幫忙，希望將來我能同樣協助你)

I know it’s difficult, but I’d appreciate it if you could.(我知道這事很難，但如果你們可以辦到的話，我們會很感激的。)An early reply would be(much / greatly)appreciated.I really appreciate all the help you have given me.(真感謝你給我的種種幫忙)

第五篇：外貿口語總結 Microsoft Word 文檔

We’ve got to report back to the head office.我們還要回去向總部匯報情況呢。

Thank you for you cooperation.謝謝你們的合作。

We’ve arranged our schedule without any trouble.我們已經很順利地把活動日程安排好了。

Here is a copy of itinerary we have worked out for you and your friends.Would you please

have a look at it?

這是我們為你和你的朋友擬定的活動日程安排。請過目一下，好嗎？

If you have any questions on the details，feel free to ask.如果對某些細節有意見的話，請提出來。

I can see you have put a lot&nb I’ve come to make sure that your stay in Beijing is a pleasant one.我特地為你們安排使你們在北京的逗留愉快。

You’re?going out of your way for us, I believe.我相信這是對我們的特殊照顧了。

It’s just the matter of the schedule,that is,if it is convenient for you right now.如果你們感到方便的話，我想現在討論一下日程安排的問題。

I think we can draw up a tentative plan now.我認為現在可以先草擬一具臨時方案。

If he wants to make any changes,minor alternations can be made then.如果他有什么意見的話，我們還可以對計劃稍加修改。

Is there any way of ensuring we’ll have enough time for our talks?

我們是否能保證有充足的時間來談判？

So our evenings will be quite full then? 那么我們的活動在晚上也安排滿了嗎？ We’ll leave some evenings free,that is,if it is all right with you.如果你們愿意的話，我們想留幾個晚上供你們自由支配。

We’d have to compare notes on what we’ve discussed during the day.我們想用點時間來研究討論一下白天談判的情況。

That’ll put us both in the picture.這樣雙方都能了解全面的情況。

Then we’d have some ideas of what you’ll be needing

那么我們就會心中有點兒數，知道你們需要什么了。

I can’t say for certain off-hand.我還不能馬上說定。

Better have something we can get our hands on rather than just spend all our time talking.有些實際材料拿到手總比坐著閑聊強。

It’ll be easier for us to get down to facts then.這樣就容易進行實質性的談判了。

But wouldn’t you like to spend an extra day or two here? 你們不愿意在北京多待一天嗎？

I’m afraid that won’t be possible,much as we’d like to.盡管我們很想這樣做，但恐怕不行了。