第一篇：1 酒店常用基礎(chǔ)英語句型

PART ONE 第一部分 所有酒店員工用

Basic English-Greeting基礎(chǔ)常用英語-問候：

1.Good morning, Sir/Ma’am!早上好！先生/太太

2.Good afternoon, Sir/Ma’am!下午好！先生/太太

3.Good evening, Sir/Ma’am!晚上好！先生/太太

4.Good night, Sir/Ma’am!晚安！先生/太太

5.How do you do!您好

6.Nice to meet you!很高興見到您！

7.Welcome to our hotel, sir!先生，歡迎您到我們酒店來！

8.Hello!Long time no see, Mr.Chau!您好！好久不見！

9.Hello!How are you, Mr.Danny?您好！您好嗎，丹尼先生？

10.Hello, how are you?您好嗎？

11.Fine, thanks.And you?很好，謝謝！您好嗎？

Basic English1-Farewell基礎(chǔ)常用英語1-道別：

12.Good bye!再見！

13.Have a nice day!祝您過得愉快！

14.Wish you a most pleasant stay in our hotel.愿您在我們賓館過得愉快。

15.I hope you will enjoy your stay with us.希望您在我們賓館過得愉快。（客人剛?cè)氲陼r）

16.I hope you are enjoying your stay with us.希望您在我們賓館過得愉快。（客人在飯店逗留期間）

17.I hope you have enjoyed your stay with us.希望您在我們賓館過得愉快。（客人離店時）

18.Goodbye and thank you for coming.再見，謝謝您的光臨。

19.Goodbye and hope to see you again.再見，希望再見到您。

20.We look forward to having you stay with us again.希望下次您還來我們酒店！

21.Have a nice trip!一路平安！

22.Wish you a pleasant journey!

23.Good luck!祝您旅途愉快！祝您好運

Basic English感謝

24.I’m so appreciated!我十分感激！

25.You are so kind!您真是太好了！

26.Oh, what kind of you!噢，您真是太好了！

27.Oh, so nice of you!噢，您真是太好了！

28.Thank you for your compliment!感謝您的贊揚！

29.Thanks!/ thank you very much!非常謝謝您！

Basic English客氣話

30.Not at all.I just do my part.不客氣，我只是盡我的義務(wù)。

31.I’m at your service.我隨時為您服務(wù)。

32.That’s all right.沒什么。

33.Sure!My pleasure!當(dāng)然，愿意為您效勞！

34.You are welcome.不客氣。（您是受歡迎的?。?/p>

Basic English-Apologize基礎(chǔ)常用英語-道歉：

35.I’m sorry!真對不起！

36.I apologize!很抱歉！

Basic English – Giving Directions基礎(chǔ)常用英語Reminder基礎(chǔ)常用英語 – 提醒語：

52.Watch your step please!請注意腳下！

53.Be careful, please!請小心！

54.Do not worry!不要擔(dān)心！

55.Take it easy!放輕松！

56.Please do not smoke here!請不要在這里吸煙！

57.Please do not leave anything behind!請別落下什么東西！

Basic English電話：

58.Good morning!(Greeting)Sales（Depart.）.Tina is speaking(self indroduce).How may I help you?(Offerring)

早上好?。ㄏ葐柡颍┪沂荰ina（自我介紹）有什么需要幫忙的嗎？

59.I’m sorry;he’s not in right now.對不起，他現(xiàn)在不在。

60.Mr.Brown is not at his desk at the moment.布朗先生現(xiàn)在不在辦公桌旁。

61.He’s in meeting right now.他正在開會。

62.He’s on another line.他正在聽電話。

63.Sorry, there isn’t a Mr.Williams staying here.對不起，威廉先生已經(jīng)不這里工作了。

64.Mr.Tanaka has stepped out for a few minutes.Tanaka先生剛出去幾分鐘。

65.Mr.Williams is not here and is expected back in three days.威廉現(xiàn)在不在，可能會在三天后回來。

66.You care to wait or shall I have him call you back?您要等一會還是一會讓他給您回電話那？

67.Would you like to speak to someone else instead?您需要與其他什么人談嗎？

68.Today is Mr.Larry’s day off.Would you like to speak to his assistant? 今天Larry先生休假。您要和他的助理談嗎？

69.He’s not here.May I take the message?他不在這里。我可以記下您的留言嗎？

70.Would you like to leave a message?您要留信息嗎？

71.May I have your name and telephone number?我可以留下您的姓名和電話嗎？

72.I’m sure he will get the message.我保證會把您的留言轉(zhuǎn)告給他。

73.Would you mind telling me the name of your company, sir?您不介意把您公司名稱告訴我吧？

74.May I ask who’s calling, please?請問您是哪位？

75.I’m sorry, but I can’t transfer you call.Would you mind dialing again, sir?

對不起，我沒法轉(zhuǎn)您的電話，您可以再撥一次嗎？

76.Could you speak a little slower(louder), sir?您可以講慢（大聲）一點嗎？

77.I’m sorry, but I don’t speak English very well.Just a moment, please.對不起，我的英語不太好，請稍等以下。

78.I’m sorry.You’ve got the wrong number.對不起，您打錯電話了。

79.Please wait a moment, I’ll check.請稍等，我查一下。

80.Thank you for calling.感謝您打電話過來。

第二篇：基礎(chǔ)英語常用句型

英語常用句型

1.Although/Though…,(yet/still)…雖然??但是??

2.This garden is twice larger than that one.This garden is three times as large as that one

This gargen is three times the size of that one.這座花園比那座花園大兩倍。

3.A is different from BA不同于B

The fact is different from what she said.事實與她所說的不一樣。

4.There+ be+ difference(s)+between A and B(在??之間)有??差異）

There are many differences between the two languages.這兩種語言之間有許多差異。

5.It doesn’t matter + wh-clause做??并不重要，無關(guān)緊要，沒個么不同

It doesn’t matter whether he will come or not.他來不來無關(guān)緊要

6.Not all/both/every…=all/both/every …not并不是所有的??

Not everyone likes this film.=Everyone doesn’t like this film并不是人人都喜歡這部電影。否定轉(zhuǎn)移I don’t think you are right.我認(rèn)為他不正確.adj./adv.(比較級)+ and +adj./adv.(比較級)，越來越??

People are getting more and more excited.人們越發(fā)興奮起來as…as…/not so …as 和??(不)一樣

John plays football as well as, if not better than, David.約翰足球如果沒有大衛(wèi)好看話也和他踢得一樣好。

10.be about to do sth.… when …正要做??，恰好

I was about to go out, when the telephone rang.我正要出去時，正在這時電話鈴響了。

11.with + 賓語+非謂語動詞

She sat there, with her arms folded.她雙手交叉，靜靜地坐在那里。

12.with +賓語+介詞短語

They left with their daughter at home.把女兒留在家，他們走了。

13.with + 賓語+形容詞/副詞

Don’t sleep with the door and windows open.不要開著門準(zhǔn)備睡覺。

14.be of + 抽象名詞= be +抽象名詞的形容詞

該句型中常見的抽象名詞+ value, importance, use, interest, significance,且在抽象名詞前面可以加little, some, any, no, great等副詞。如：

This invention is of great value to mankind.這項發(fā)明對人類很有價值。

15.祈使句+and/or+含有一般將來時的陳述句

Start early, or you will miss the early bus.=If you don’t start early, you will miss the early bus.早點出發(fā)，要不然你就趕不上早班車。

16.Do/Would you mind + one/one’s + v.-ing…?用來請求允許，或請求別人做某事。

Do you mind shutting the door?請你關(guān)上門好嗎？

Would you mind me/ my taking your dictionary?我拿你的字典你介意嗎？

17.feel/find/think it+形容詞/名詞+to do

I find it difficult to work with him.我發(fā)現(xiàn)和他地塊工作很困難。

18.feel like + doing sth/would like to do.意欲做某事

I feel like going to a museum.我想去博物館。

19.have+賓語+過去分詞，表示使某人做某事；受到某種影響；蒙受。這個結(jié)構(gòu)中的賓語與補語有邏輯上的被動關(guān)系。

You’d better have that bad tooth pulled out.你最好把壞牙拔掉。

20.have some trouble/difficulty(in)dong sth.在??有困難

Do you have any difficulty(in)translating this sentence into English?你把這句了翻譯成英語有困難嗎？

21.Hardly+ had+主語+p.p.+ when +主語+過去時/No sooner + had + 主語+p.p.+ than +主語+ 過去時一?就?

No sooner had I taken a quick breakfast than I ran out of my home to the school.我一吃完早餐就沖出家門向?qū)W校跑去。

Hardly had the thief seen the policeman when he ran away.小偷一看見警察就逃開了。

22.How+ adj./adv.+主語+謂語和What +n.+主語+謂語！

How clever a boy he is!=What a clever boy he is!他是一個多么聰明的男孩??！

23.It’s one’s turn to do sth.輪到?干?

It’s your turn to be on duty today.今天輪到你值日了。

24.It is said/reported… that…據(jù)說……

It is said that China is going to send up a spaceship.據(jù)說中國打算發(fā)射宇宙飛船。

25.It is +adj.+of sb.to do sth.用來表示對某人做某事的評價，側(cè)重評價“人”；句型中的形容詞描述人的性質(zhì)征，且與介詞of后的名詞有邏輯上的主系表關(guān)系。這類形容詞有：kind, nice, good, right, wrong, stupid, silly, wise, clever, polite, bad, brave等。該句型可以改寫為“sb.is + adj.+ to do sth.”。

It’s right of you to do so.你這樣做是對的。

You are wrong to say so.你這樣說就不對了。

26.It is +adj.+ for sb.to do sth.也用來表示對某人做某事的評價，但側(cè)重于評價“事”；句型中的形容詞描述是整個for sb.to do sth.。

I think it is impossible for you to come.我認(rèn)為你不可能來。

27.It’s time for sth.??是??的時候了

It’s time for class.是上課的時候了。

28.It’s time(for sb.)to do… 是?的時候了

It’s time for you to go home.是你回家的時候了。

29.It’s(high/about)time + that clause是??的時候了

It’s time that we went home.是我們回家的時候。（從句中謂語動詞用過去式形式）

30.It is the first(second, third…)that + 主語+ have + done

---Do you know our town at all?---你知道我們鎮(zhèn)嗎？

---No, this is the first time that I have been here.---不，這是我第一次來這里。

31.It is +時間+ since…自從??以來多久

It is ten years since he left here.他在這里工作10年了。

32.It is +被強調(diào)成分+ that / who…強調(diào)句式

I feel it is your husband who is to blame for the spoiled child.我覺得孩子被嬌慣了，要受責(zé)備的是你丈夫 It was not until the game was over that they left.直到比賽馬結(jié)束，他們才離去。

33.It looks as if…好像??

It looks as if it is going to rain.天好像要下雨。

34.It seems +(to sb.)+(that)…（在某人看來）好像，似乎

It seems that he is lying.好像他在撒謊。

35.It seems + as if(as though)看樣子似乎是??

It seems as if he has been at the seem of the crime.看樣子他好像到過犯罪現(xiàn)場。

36.It takes sb.some time to do sth.花?時間做??

It took him two hours to do his homework.他花了兩個小時做家庭作業(yè)。

37.cost sb.sth.(使)花費（金錢、時間、勞動等）；值（多少錢）；（使）付出（代價）。其主語通常為事物。The invention cost him a lot of time.這項發(fā)明花了他大量時間。

38.pay(sb.)money to do sth./for sth.花/付錢；給??報酬

I paid ten yuan for the dictionary.我花了十元錢習(xí)這本字典。

39.spend…(in)doing sth.花??做??

They spent much time(in)reviewing English.他們花了很多時間復(fù)習(xí)英語。

40.spend…on…在??上花費（錢、時間）

He doesn’t spend much time on his homework.他沒花多少時間做家庭作業(yè)。

41.It is will(won’t)be +時間+ before clause…??多少時間以后才??

It will be two days before he comes back.他要兩天以后才回來。

42.not…until直到??才??

They didn’t leave until the game was over.直到比賽結(jié)束，他們才離開。

43.Neither/Nor+助動詞+主語，用于否定句中，表示另一個人也不怎樣。

---Do you know Jim quarreled with his brother?---你知道吉姆跟他弟弟爭吵了嗎？

---I don’t know, nor do I care.---我不知道，我也不在意。

44.So +助動詞+主語，用于肯定句中，表示另一個人也怎么樣。

If he goes there, so will I.如果他去，我也去。

45.So it is with sb.表示“另一個人也一樣”，既可用于肯定句中，也可用于否定句中，用來陳述兩種或兩種以上復(fù)雜情況。

Mary is clever but she doesn’t work hard.So it is with Tom.瑪麗很聰明但學(xué)習(xí)不努力，湯姆也是這樣。

46.prefer sth.(to sth.)更喜歡??/寧愿要??而不愿做??

He prefers basketball to football.他比較喜歡籃球而不喜歡足球。

47.prefer to do sth.(rather than sth.)更喜歡/寧愿做??而不愿做??

Many people prefer to send e-mails rather than write letters to their friends.許多人寧愿發(fā)電子郵件，而不愿打電話給他們的朋友。

48.Prefer doing sth.(to doing)寧愿干什么??而不愿做??

She prefers singing and dancing.她比較喜歡唱歌、跳舞。

49.would rather…than…= would… rather than…寧愿這樣做??而不愿那樣做??

I would go to school by bike rather than by bus.我寧愿騎自行車而不愿坐公共汽車去上學(xué)。

The soldiers would rather die than give in.戰(zhàn)士們寧死也不投降。

50.would rather +從句，寧愿某人做??，從句中謂語動詞用虛擬語氣

I would rather you didn’t tell a lie.我寧愿你沒有說謊。

51.so that…以便，為了，使能夠

He got up early so that he could catch the first bus.他起床早以便趕上頭班車。

52.so + adj./adv.+ that…如此??以致??，that引導(dǎo)的是結(jié)果狀語從句

Tom is so young that he can’t join the army.湯姆太小不能參軍。

53.such + a/an + adj.n.(單數(shù))+that…如此??以至于??

He s such an honest boy that he never tells a lie.他很誠實，從來不說謊。

54.such +(adj.)+ n.(可數(shù)名詞復(fù)數(shù)或不可數(shù)名詞)+that…如此??以至于??

He made such rapid progress that the teacher praised him.他取得了的進(jìn)步，老師表揚了他。

55.S（主語）+be + 數(shù)詞+(長、寬、高的)形容詞（long, wide, high）??多長、寬、高

Our class room is 12 metres long.我們的教室有12米長。

56.S（主語）+be+數(shù)詞+in +（長、寬、高的）名（length, width, height）多長、寬、高

The meeting hall is 10 metres in width.這個會議廳有10米寬。

57.（長、寬、高的）名詞+ of + sth.+ be +數(shù)詞??多長、寬、高

What is the height of the mountain?這座山有多高？

58.suggest + that clause(should + do)建議做??

who do you suggest(should)be sent to work there?你認(rèn)為應(yīng)派誰去那兒工作？

59.It is suggested that + 主語（should）+ 動詞原形有人建議??

It is suggested that the meeting(should)be put off.有人建議推遲會議。

60.tell…from…把??與??區(qū)分開

I can’t tell Tom from his twin brother.我分不清湯姆和他的雙胞胎哥哥。

61.There/ Here is … for sb.有??給某人

Here is a letter for you.這里有封你的信。

62.The +比較級（從句），the + 比較級（主句），越??越??；愈??就愈??

The busier she is, the happier she feels.她越是忙，越是感受到快樂。

63.There is no need(for sb.)to do…沒有必要

We have plenty of time.There is no need to hurry.我們有足夠的時間，沒有必要這么著急。

64.There is some/no doubt of/about/ as to + n./ wh-clause（沒）有疑問

There is some doubt(as to, about, of)whether he will come on time.說不準(zhǔn)他是否會按時來。

There is no doubt that he will succeed.毫無疑問，他會成功的。

65.There is something/ nothing wrong with…??有（沒有）故障

There is nothing wrong with my bike.我的自行車沒有故障。

66.the same…as/that… 與??相同

This is the same pen as I bought yesterday.這與我昨天買的鋼筆相同。（不指同一支鋼筆）

This is the same pen that I bought yesterday.這是我昨天買的那支筆。（指同一支鋼筆）

67.too… to…= not…enough to…太??而不能??

The child is too young to go to school.=The child is not old enough to go to school.68.can’t(can never)… too/ enough…怎么??也不過分

You can’t be careful enough.你無論怎么細(xì)心也不過分。

69.Would you please…?表地問對方是否愿意做某事的客氣說法。

Would you please lend me a bike?請你借給我一輛自行車好嗎/

70.Why don’t you+ 動詞原形?？是一個表示忠告和建議的句型，其省略結(jié)構(gòu)為：Why not +動詞原形??？ Why don’t you go out for a walk?=Why not go out for a walk?為何不去散散步呢？

類似提建議的句型還有：

(1)What/How about(doing)sth.?

(2)You’d better do sth

(3)I suggest that you(should)do…

(4)I advise you to do…

(5)I advise that you(should)do…

(6)Have you considered doing sth.…?

(7)Have you thought of doing sth.…?

(8)I wonder if you’d like to do…?

(9)Shall we…?

(10)Let’s do sth, shall we?

(11)Let us do sth.will yo

第三篇：酒店基礎(chǔ)常用英語

所有酒店員工用

Basic English-Greeting基礎(chǔ)常用英語-問候：

1.Good morning, Sir/Ma’am!早上好！先生/太太

2.Good afternoon, Sir/Ma’am!下午好！先生/太太

3.Good evening, Sir/Ma’am!晚上好！先生/太太

4.Good night, Sir/Ma’am!晚安！先生/太太

5.How do you do!您好

6.Nice to meet you!很高興見到您！

7.Welcome to our hotel, sir!先生，歡迎您到我們酒店來！

8.Hello!Long time no see, Mr.Chau!您好！好久不見！

9.Hello!How are you, Mr.Danny?您好！您好嗎，丹尼先生？

10.Hello, how are you?您好嗎？

11.Fine, thanks.And you?很好，謝謝！您好嗎？

Basic English1-Farewell基礎(chǔ)常用英語1-道別：

12.Good bye!再見！

13.Have a nice day!祝您過得愉快！

14.Wish you a most pleasant stay in our hotel.愿您在我們賓館過得愉快。

15.I hope you will enjoy your stay with us.希望您在我們賓館過得愉快。（客人剛?cè)氲陼r）

16.I hope you are enjoying your stay with us.希望您在我們賓館過得愉快。（客人在飯店逗留期間）

17.I hope you have enjoyed your stay with us.希望您在我們賓館過得愉快。（客人離店時）

18.Goodbye and thank you for coming.再見，謝謝您的光臨。

19.Goodbye and hope to see you again.再見，希望再見到您。

20.We look forward to having you stay with us again.希望下次您還來我們酒店！

21.Have a nice trip!一路平安！

22.Wish you a pleasant journey!

23.Good luck!祝您旅途愉快！祝您好運

Basic English感謝

24.I’m so appreciated!我十分感激！

25.You are so kind!您真是太好了！

26.Oh, what kind of you!噢，您真是太好了！

27.Oh, so nice of you!噢，您真是太好了！

28.Thank you for your compliment!感謝您的贊揚！

29.Thanks!/ thank you very much!非常謝謝您！

Basic English客氣話

30.Not at all.I just do my part.不客氣，我只是盡我的義務(wù)。

31.I’m at your service.我隨時為您服務(wù)。

32.That’s all right.沒什么。

33.Sure!My pleasure!當(dāng)然，愿意為您效勞！

34.You are welcome.不客氣。（您是受歡迎的！）

Basic English-Apologize基礎(chǔ)常用英語-道歉：

35.I’m sorry!真對不起！

36.I apologize!很抱歉！

Basic English – Giving Directions基礎(chǔ)常用英語Reminder基礎(chǔ)常用英語 – 提醒語：

45.Watch your step please!請注意腳下！

46.Be careful, please!請小心！

47.Do not worry!不要擔(dān)心！

48.Take it easy!放輕松！

49.Please do not smoke here!請不要在這里吸煙！

50.Please do not leave anything behind!請別落下什么東西！

Basic English電話：

51.Good morning!(Greeting)Sales（Depart.）.Tina is speaking(self indroduce).How may I help you?(Offerring)

早上好?。ㄏ葐柡颍┪沂荰ina（自我介紹）有什么需要幫忙的嗎？

52.I’m sorry;he’s not in right now.對不起，他現(xiàn)在不在。

53.He’s in meeting right now.他正在開會。

54.He’s on another line.他正在聽電話。

55.Sorry, there isn’t a Mr.Williams staying here.對不起，威廉先生已經(jīng)不這里工作了。

56.He’s not here.May I take the message?他不在這里。我可以記下您的留言嗎？

57.Would you like to leave a message?您要留信息嗎？

58.May I have your name and telephone number?我可以留下您的姓名和電話嗎？

59.I’m sure he will get the message.我保證會把您的留言轉(zhuǎn)告給他。

60.Would you mind telling me the name of your company, sir?您不介意把您公司名稱告訴我吧？

61.I’m sorry, but I can’t transfer you call.Would you mind dialing again, sir?

對不起，我沒法轉(zhuǎn)您的電話，您可以再撥一次嗎？

62.Could you speak a little slower(louder), sir?您可以講慢（大聲）一點嗎？

63.I’m sorry, but I don’t speak English very well.Just a moment, please.對不起，我的英語不太好，請稍等以下。

64.I’m sorry.You’ve got the wrong number.對不起，您打錯電話了。

65.Please wait a moment, I’ll check.請稍等，我查一下。

66.Thank you for calling.感謝您打電話過來。

第四篇：酒店基礎(chǔ)英語培訓(xùn)材料

一．概述

在酒店里所使用的英語會話，基本上是屬于商業(yè)英語，與日常生活會話中所使用的英語略有不同，較注重禮節(jié)。正式英語通常會讓人誤解為極艱深的英語，其實，只要套用一定格式的句子和單詞，就可以了。May I have your name? 請問您貴姓大名？

This way please?這邊請。

Certainly, Sir.好的?？梢浴?/p>

“I don’t know.”回答“不知道”是非常不禮貌的說法。

可以說“just a moment, please.I’ll check that for you.”（請稍候，我來幫您確認(rèn)），然后請有能力處理的人前來協(xié)助。

* 對男性客人，尊稱為Sir;面對女性客人時尊稱為Ms.在招呼客人時，最好說“Excuse me, Sir(Ms)”, 不要直接稱呼Mr.或Ms.至于稱呼小孩，可以直接使用Excuse me，但是不可以直接稱呼boy或girl.* 正視對方的眼睛，以顯示出你的信心和誠意。但必須注意，注視對方的眼睛，并不是無理地盯著對方看。

二.基本待客英語

（一）在正式的英語表現(xiàn)里，疑問基本句型可分為下列四種：

1.May I ~

2.Could you ~

3.Would you ~

4.Shall I ~?

只要理解這四種基本的句型，就可以處理大部分業(yè)務(wù)上的狀況。

1． 自己要做什么事時，就使用May I ~

May I have your name, please?請問尊姓大名

May I know your nationality, please?請問您的國籍是什么？

2． 麻煩客人時，可使用Could you ~

Could you write it down, please? 請您寫下來好嗎？

Could you hold the line, please?請不要掛電話好嗎？

3． 詢問客人的喜好或是做什么時，可使用Would you ~

Would you like tea or coffee?請問您要喝茶還是咖啡？

Would you like to take a taxi?請問您要搭計程車嗎？

* 只要在疑問詞后加“Would you ~”，就可以提出大部分的詢問。When would you like to have lunch?請問您想在哪里用餐？

Whattime would you like to eat?請問您想何時用餐？

Which kind of room would you prefer?請問您喜歡哪一種房間？

4． 在提供建議協(xié)助、征求意見時，可使用Shall I ~ 或Would you like me to do ~?

Shall I draw you a map?請問要我為您畫一張地圖嗎？

Shall I make the reservation for you?請問要我為您安排預(yù)約嗎？

（二）招呼語

Good morning.(用于中午以前)

Good afternoon.(用于中午至下午六點以前)

Good evening.(用于下午六點過后)

在這些招呼語的后面接句子，例如：

Good morning, sir.Are you checking-out?早上好，先生，請問您要退房嗎？ Good evening, Ms.May I help you?晚上好，小姐，請問我能為您服務(wù)嗎？

（三）回答

1.一般性的回答

I see, sir.我明白了，先生。

Certainly, sir.好的，先生。

2.請對方再等一會兒

Just a moment, please.請稍等。

Thank you for waiting.您久等了。

I am very sorry to have kept you waiting.很抱歉讓您久等了。

Could you wait a little longer, please?請您稍候好嗎？

3.要麻煩客人或是拒絕客人的要求時

拒絕客人時，不要一口回絕說“No.”，要委婉一些。

I am afraid I can’t do that.不好意思，我恐怕沒辦法那樣做。

Excuse me, sir.Please let me pass.不好意思，先生，麻煩讓我過一下。

4.道歉如果是自己的錯就說“I am sorry.”;如果是公司的錯，就說：“We are sorry.”。

I am very sorry for the delay.很抱歉延誤了時間

I would like to apologize for the mistake.為這個錯誤我深致歉意。

5.客人對自己說“Thank you.”時回答You are welcome.不客氣。

6.交給客人某些東西時，可以說Here you are.您要的東西在這里。Here it is.這是您的東西。

7． 當(dāng)客人準(zhǔn)備離開時，可以說：Have a nice day.祝您有美好的一天。Please enjoy your stay祝您住宿愉快。

Thank you for staying with us.謝謝光臨。

8．當(dāng)客人的英語難以理解時面對客人的疑問，不要只是一味地傻笑，或是一直說Yes, Yes.如果聽不懂事，要向客人提出疑問，或是先向?qū)Ψ秸f“Just a moment, please.”, 然后請求他人協(xié)助。

I beg your pardon?對不起請再說一遍好嗎？

Could you repeat that, please?請您重復(fù)一遍好嗎？

電話英語的應(yīng)對

1． 接電話時不可以簡單地回答“Hello”,而應(yīng)報上自己的公司或所屬單位的名稱。例如：

“Information Desk speaking.May I help you?”問詢處，請問您要服務(wù)嗎?

2.打錯電話時如果是外線打錯時，可以回答：

I am afraid you have the wrong number.不好意思，您打錯電話了。

3.當(dāng)會話結(jié)束時最好說：

Thank you for calling.感謝您的來電。

第五篇：酒店基礎(chǔ)英語

酒店基礎(chǔ)英語

酒店基礎(chǔ)英語

（一）1、您好。How do you do.2、您好嗎？How are you?

3、見到您真高興。Nice to meet you.4、早上（下午、晚上）好。Good morning,(afternoon, evening).酒店基礎(chǔ)英語-歡迎語 Welcomes5、歡迎光臨**賓館。Welcome to ** hotel.6、歡迎入住我們酒店。Welcome to stay in our hotel.7、歡迎您來這里用餐。Welcome to have your meals here.8、希望您住店愉快。Hope you’ll enjoy your staying here.9、歡迎您到我們餐廳來。Welcome to our restaurant.酒店基礎(chǔ)英語

（二）酒店基礎(chǔ)英語-答謝語 Thanks10、非常感謝。Thank you very much.11、感謝您的到來。Thanks for your coming.12、多謝。Thanks a lot.13、您太客氣了。It’s very kind of you.14、您的心地真好。Thank you for your kindness.15、感謝您的建議。Thank you for your suggestion.16、感謝您的合作。Thank you for your cooperation.17、感謝您入住我們酒店。Thank you for staying our hotel.18、感謝您的夸獎。Thank you for your praise.19、我真不知道要怎樣感謝您才好。I don’t know how I can thank you enough.20、我真是感謝您。I do appreciate your help.21、花費您寶貴的時間了。I appreciate your precious time.22、一點也不。Not at all.23、不客氣。You are welcome.酒店基礎(chǔ)英語

（三）酒店基礎(chǔ)英語-道歉語 Apologies24、對不起。I’m sorry.25、勞駕。Excuse me.26、對不起,這是我的錯。I’m sorry, it’s my fault.27、抱歉讓您久等了。Sorry to have kept you waiting.28、抱歉打擾您了。Sorry to disturb you.29、抱歉打擾你了。Sorry to interrupt you.30、對此我很抱歉。I’m very sorry to this.31、我為此道歉。I apologize for this.32、抱歉占用您一些時間。I am sorry to take a few minute of your time.33、對不起,我沒明白您的意思，我馬上請我們經(jīng)理過來。I’m sorry, I don’t understand.I’ll get the

manager.34、抱歉給您添麻煩了。I’m sorry to have given you so much trouble.35、我為我剛才所說的話道歉。I apologize for what I’ve said just now.36、給您帶來的不便我們表示抱歉。We are sorry for the inconvenience.37、沒關(guān)系。That’s all right.38、算了吧。Let’s forget it.39、對不起，我馬上就辦。I’m sorry, I will do it right away.40、聽到這件事我很抱歉。I’m sorry to hear that.酒店基礎(chǔ)英語

（四）酒店基礎(chǔ)英語-征詢和問答Asking & Answers41、我能幫你嗎？May I help you?

42、我能為你做什么？What can I do for you.43、我有什么能為你做的？Anything I can do for you?

44、這樣可以嗎？Is that all right.45、我為您登記時請您坐下好嗎？Would you please take a seat while I check it for you.46、是的，當(dāng)然。Yes, of course.47、明白了。I see.48、我馬上把它取過來。I’ll get it at once.49、這是我的榮幸。My pleasure.50、很樂意為您效勞。I’m at your service.51、恐怕不行。I’m afraid not.酒店基礎(chǔ)英語

（五）52、請稍等，電梯馬上就到了。Just a moment, the elevator will be here.53、服務(wù)員馬上就到。The waiter will be with you in a minute.54、沒問題。That’s no problem.55、還需要點別的嗎？Anything else, sir?

56、讓我來幫您一下吧。Let me give you a hand.57、我可以進(jìn)來嗎？May I come in.?

58、您先走，先生。After you, sir.59、坐這里可以嗎？Would you like to sit here?

60、您要去哪里，先生。Where are you going, sir?

61、我領(lǐng)你去房間，好嗎？Shall I show you your room?

62、能告訴我您的名字嗎？May I have your name?

63、給您。Here you are.酒店基礎(chǔ)英語

（六）酒店基礎(chǔ)英語-提醒用語 Notice64、請走好。Mind your step.65、請小心。Please be careful.66、別擔(dān)心。Don’t worry.67、放心好了。Take it easy.68、請稍等。Just a moment, please.酒店基礎(chǔ)英語-電話用語 Calling69、早上好，**部門，我能幫你嗎？Good morning, ** department.May I help you?

70、您需要留口訊嗎？Would you like to leave a message?

71、您能再說一遍嗎？I beg your pardon?

72、對不起，線路正忙，要不您晚點再打來？I’m sorry, the line is busy.will you call later?

73、請不要掛斷，我將為您接通。Hold the line, please.I’ll put you through.74、請稍等，我叫他接聽電話。Just a moment, I’ll get him at once.75、我將向他轉(zhuǎn)達(dá)這個意思。I’ll pass the message to him.76、先生，線路已經(jīng)接通。The line is through, sir.