第一篇：BEC中級口語真題

劍橋商務英語（BEC）中級口語考試試題

口語考試分為三部分：

第一階段：考官和考生交流，時間大約3分鐘Example 1.Q：What’s your name? A：My name is(Kate)(注：括號內的為參考答案).Q：Where are you from? A：I come from(JiangSu Province)3.Q：Are you a student or worker?

A：I am a(student/worker)

要點:：以上問題，只要你簡單闡述就行了，不要長篇大論，而且老師問什么，你回答什么，千萬不要拖泥帶水。

Exercise:(每人問兩個問題和答兩個問題)

1、What is your major?

2、Which course do you like best?

3、Why do you study English?

4、Ｄo you like doing business? Why?

第二階段：時間大概6分鐘，每個考生分別發給一張帶有三個不同題目的卡片，每個考生的題目都是不同的。考生需要從三個題目中選擇一個題目，準備一分種，然后根據題目的要求他和提示作一分種的簡短發言。

Ｅxercise :(以下問題三選一，每人陳述一分鐘，并把你要講的內容寫在作業本上。)

1、Selecting a business magazine，which is more important?

Cost

Content ２、Choosing software, which is more important?

Potential benefit

Hard disk

３、For the manager , which experience is more important?

Experience

Education background

要點：第二部分讓你從三個題中選一個，要一直連續不斷的說，直到老師叫你停為止。高分需要說的有層次，不老是顛來倒去那幾句話，需要詞匯豐富。你和搭檔是不同的兩份試題。

第三階段考試時間大概5分鐘，老師會給你和你搭檔一個大題，上面是有一個題目的背景和兩到三個問題，30秒鐘的準備后進行2分鐘的討論。

(以下內容為二選一，每個對話內容在２分鐘以上，直接講，不用手寫作業)1.The retail company is planning to open a new branch

Discuss the situation together and decide:

Q: A)What the company should consider when choosing a site?

B)How should the company advertise the opening of the new store?

2.Your company is organizing a conference for the sales mangers working in its office around the world.Discuss the situation together and decide:

Q: A)What information will you need to send the sales manager before the conference?

B)What activities you could organize to help people to get know each other better?

要點：3分鐘討論，不要出現冷場，先就兩個問題進行討論，如果你覺得沒話說了，可說一些與問題或背景相關的內容，但不要本末倒置了，兩個問題是核心談話內容。另外，3分鐘談論結束后，老師會提兩個問題，最好是每人回答一個，如果你一個都不回答，那么你在這個環節上是會扣分的。

第二篇：BEC真題口語總結

第四輯

TEST1 ： Part 2:

1、marketing

importance of advertising slogans in promoting a brand or product..廣告標語對宣傳品牌和產品的重要性

2、information management

importance of keeping staff informed about company policies and plans

讓員工了解公司政策和計劃的重要性

3、purchasing

how to achieve and maintain good relations with all suppliers

怎樣取得和保持和供應商的良好關系

Part3: your company proposing send a team of staff abroad six months to set up an office and train local employees.Recommendations for that.公司擬派員工出國開設分公司或機構培訓當地員工，提建議。

1、how to select appropriate staff to manage the project

怎樣選擇合適的員工

2、what preparation and advice the staff would need before leaving

員工出發前應該做哪些準備，得到什么建議

Follow: 在國外短期工作有什么優勢，在國外工作會遇到什么問題，在國外工作怎么獲得信息，國際交流頻繁對公司運作的影響，公司在國外開分機構多重要

TEST2 Part 2:

1、Time management: the importance of planning work time effectively.有效安排工作時間的重要性

2、project development: how to ensure inter-departmental co-operation on new project

怎樣確保各部門之間在新項目中的合作

3、purchasing: how to evaluate and select new projects

怎樣評估和選擇新項目

Part 3: finance director of your company is concerned that the majority of its income comes from one main client.recommendations on expanding customer base.財務主管擔心主要收入來自一個大客戶，所以想擴大客戶群

1、what the potential dangers are of having only one main client 只有一個大客戶的潛在危險

2、how the company could try to gain additional clients

公司怎樣才能拉到客戶

Follow :一個相對較小的客戶群的好處，除了好的客服以外怎么才能鞏固和客 戶之間的關系，跨國企業怎么長期讓客戶高度滿意，怎樣應對日益激烈的競爭

TEST 3 Part 2:

1、Product promotion

how to make effective use of the media when promoting a new product or service.怎樣有效利用媒體對新產品和服務進行宣傳

2、Information management

importance of an effective internal communication system in a company.一個有效的內部交流機制的重要性

3、Technology

the factors involved in assessing the cost-effectiveness of new technology

對新技術成本有效控制的因素

Part 3: Pharmaceutical company you work for keen to participate in an international conference abroad.recommendations about participation.你工作的醫藥公司想出國參與一個國際會議，提建議

1、how to select staffs to represent the company at the conference.怎樣選擇員工

2、what practical arrangements should be made before the meeting.會前準備

Follow:是否愿意參加國際商貿會議，國際會議對公司有公司有什么好處，對員工有什么好處，對舉辦城市有什么好處，你認為會議對商務交流有持續影響嗎

TEST 4 Part 2:

1、Personal skills

how to motivate employees to achieve their full potential 怎樣激勵員工發揮潛能

2、Project management

Importance of teamwork for effective management of a project 團隊工作隊項目有效管理的重要性

3、Health and safety

how to develop a responsible attitude among staff to it 怎么樹立員工對健康安全負責的態度

Part 3:

1、your company has been invited to take in a trade fair, which will take place during the busiest time of the year.You have been asked to decide if staff should be there.公司應邀在一年中最忙的時候參加交易會，決定去不去

1、what the advantages and disadvantages are of attending it.去的有利和不利方面

2、which members of staff would most usefully represent a company at it.哪些員工最能代表公司參會

Follow:參會有趣嗎，參展公司怎么布置展臺吸引游客，對展會來說最合適的產品和服務是什么，有哪些將公司產品推向國際的其他方法，交易會對當地就業有多重要

第三輯 TEST1 Part 2:

1、Customer relations

importance to a company of reliable customer opinions of products

顧客對產品的信賴對公司的重要性

2、Staff development

importance to a company of developing effective career plans for staff

對員工進行有效的職業規劃對公司的重要性

3、Business strategy

how to maintain the confidence of company shareholders

怎么樣保持股東信心

Part 3:

Your company’s location in a busy city centre means the staff often complain about the time taken to get to work.Recommendations.公司位置在市中心，員工抱怨上下班時間，建議

1、whether it would be better for staff to use public or private transport.乘坐私人或者公共交通工具是否更好

2、what the effects might be of allowing staff to work flexible hours 讓員工靈活安排工作時間有什么影響

Follow:你愿意每天花很長時間上下班嗎，公司是否給予交通補貼，什么會影響公司選址在市中心的決定，科技對今后人們工作地點的影響，改變員工工作時間和地點會帶來哪些長遠的影響

TEST 2 Part 2:

1、Quality control

importance to a company of monitoring the quality of its goods and services 對產品和服務監控的重要性

2、Information management

how to ensure information is managed effectively

怎樣確保信息管理的有效性

3、Financial planning

the factors involved in deciding on appropriate pricing strategies 要制定合理的價格策略要考慮哪些因素

Part 3:

Your company is about to take over another company and keen to encourage staff from both companies to work together effectively.Prepare proposal for team building

接管另一個公司，要讓兩個公司員工在一起有效工作，建議

1、what kinds of work projects and leisure activities would be suitable to encourage teamwork

什么工作項目和業余活動能促進團隊合作

2、what kinds effective teamwork could bring to the company.團隊合作的好處 Follow:在一個好的團隊中個人所獲的益處，一個工作團隊最好多少人，你認為公司既需要個人主義者還需要團隊工作者嗎，讓全體員工作為一個整體融洽工作是所有員工或者說是公司的責任嗎，對公司進行長遠規劃時應該對團隊打造做多遠的考慮

TEST3 Part 2:

1、Staff relations

importance to provide a range of facilities for all staffs

公司對員工提供設施的重要性

2、Technology

importance to regularly upgrade its technological equipment

經常升級技術設備的重要性

3、Strategic planning

factors involved in managing change effectively

有效的應變管理要考慮哪些因素

Part 3:

Company is considering funding a regional educational project for 16-18 years old students interested in following a business course.recommendations for the schemes.公司投資當地教育，讓有興趣的年輕人學習企業課程，建議

1、how the project could be used to promote the name of the company

怎么利用這個項目宣傳公司品牌

2、how to monitor the progress and outcomes of the project

怎么檢測這個項目的結果和進展

Follow: 什么方法更能廣泛傳播公司品牌，公司怎樣選擇年輕人來這個教育投資項目，參加培訓項目對年輕人有什么好處，公司對教育項目的投入重要嗎，國家范圍內對商業人士的培訓有多重要

TEST 4 Part 2:

1、Customer service

importance of providing effective after-services for customer

售后服務的重要性

2、Purchasing

importance of maintaining personal contact with potential suppliers

和供應商保持聯系的重要性

3、Recruitment

how to ensure that the advertising of job vacancies is effective

怎樣保證對空余職位的廣告宣傳有效性

Part 3: Your branch has been identified as having the lowest turnover of staff.Suggest ways in reducing turnover in other branches.你所在部門員工換手率最低，建議如何在其他部門降低換手率

1、what the reasons for high staff turnover in a company might be

造成換手率高的原因

2、what effect high staff turnover might have on future methods of selecting staff

今后怎樣考慮選擇員工

Follow: 在一個換手率很高的部門員工會受到什么影響，高換手率會影響客服嗎，高換手率對公司也有好處嗎，公司招募新員工進現存團隊有好處嗎，在以后員工跳槽會越來越頻繁嗎

第二輯 TEST 1 Part 2:

1、Customer relations

importance of making customer feel valued

讓顧客覺得有價值的重要性

2、Company growth

importance to a company of controlling expansion

掌控擴大發展的重要性

3、Marketing

how to ensure that agents maintain a high level of effectiveness when representing a company

怎么樣確保代理人保持對公司的高度代表性

Part 3:

Your company planning to introduce a suggestion scheme and encourage staffs at all levels to contribute ideas.Consider ways of setting up the scheme.公司擬定了一個計劃，想讓全體員工建言獻策，考慮制定這個計劃的方法

1、how to set up the scheme so that all staff feel they can contribute 怎樣制定這個計劃才能讓所有人感到他們能參與進來

2、how suggestions from members of staff could be evaluated.怎么評定員工提出的建議

Follow:什么類型的公司最受益這種計劃，公司還有哪些其他方式激勵員工對公司發展建言獻策，讓員工更多參與公司活動的其他方法，公司獲取顧客建議和評價有哪些渠道，新點子對公司保持競爭力有多重要

TEST 2 Part 2:

1、Communication skills

importance of foreign language training for selected employees

外語培訓的重要性

2、Advertising

how to select a suitable agency to handle a company’s advertising

怎么選擇合適機構來進行廣告宣傳

3、Finance

how to decide whether to float a company on the stock market

怎樣決定公司是否上市

Part 3: Company needs to relocate several members of staff to a new branch opening in another part of the country.You have been asked to submit ideas on how to make relocation attractive for staff.公司需要在其他城市的分部重新安置新人員，提出觀點怎樣讓新地點吸引員工

1、which types of financial incentives the company could offer to staff 公司應該對員工提供哪些財政激勵

2、what information staff could need to know about the new location 公司員工應該知道哪些新址的信息 Follow:重新安置的員工還需要哪些幫助，怎樣鼓勵不愿意重新安置的員工進行安置，選擇分公司的位置對公司有什么影響

TEST 3 Part 2:

1、Personal management

importance to a company of having well-motivated staff

積極主動的員工對公司的重要性

2、Strategic planning

how to decide whether to purchase or rent company premises

怎么決定是否購買或者租用廠房

3、Sales

how to ensure price levels for new products are set appropriately

怎樣確保合理定價

Part 3:

Company consider providing a fitness center on premises to help employees improve their health and fitness.Recommendation for the scheme.公司考慮在公司用地建一個健康中心，建議

1、what benefits the center would bring for the company

健康中心給公司帶來哪些好處

2、how to promote the need for health and fitness to all staff

怎樣促進所有員工的健康

Follow:公司的健康設施在全體員工那里都受歡迎嗎，員工要付費使用嗎，保持員工身體健康的其他方式有哪些，對員工家人也應該提供這方面的服務嗎，這是員工所關心的合理的福利待遇嗎

TEST 4 Part 2:

1、Market research

importance of finding out about customer’ habits and attitudes.發掘客戶喜好和態度的重要性

2、Financial management

how to identify ways of reducing costs in a company

怎樣確定降低成本的方法

3、Communication

how to achieve an effective working relationship between different departments within a company

在不同部門間怎么形成一個有效的工作關系

Part 3:

Considering setting up an incentive scheme to improve staff performance.Recommendations for that.公司正計劃激勵機制來改進員工績效，建議

1、what benefits an incentive scheme for staff would bring to the company.員工激勵計劃給公司帶來哪些好處

2、what types of incentives could be offered 可以提供何種激勵

Follow:那種激勵方式最能讓員工努力工作，激勵計劃不利因素，公司對員工額外勞動的獎勵非常重要嗎，公司怎么增強員工的忠心度，傳統的員工之間或員工與上級之間的關系在將來有何種變化

第三篇：BEC中級真題詳細解析

BEC中級真題詳細解析：第二輯TEST 1 PART 1 Coaching the contact between coach and employee not solving all difficulties at work 2 the discussion of how certain situations could be better handled if they occur again 3 a coach encouraging an employee to apply what has been taught to routine work situations 4 coaching providing new interest to individuals who are unhappy in their current positions 5 coaching providing a supportive environment to discuss performance 6 employees being asked to analyse themselves and practise greater self-awareness coaching enabling a company to respond rapidly to a lack of expertise in a certain area Coaching A Coaching involves two or more people sitting down together to talk through issues that have come up recently at work, and analysing how they were managed and how they might be dealt with more effectively on subsequent occasions.Coaching thus transfers skills and information from one person to another in an on-the-job situation so that the work experience of the coach is used to advise and guide the individual being coached.It also allows successes and failures to be evaluated in a non-threatening atmosphere.B Coaching means influencing the learner's personal development, for example his or her confidence and ambition.It can take place any time during an individual's career.Coaching is intended to assist individuals to function more effectively, and it is a powerful learning model.It begins where skills-based training ends, and helps individuals to use formally learnt knowledge in day-to-day work and management situations.Individuals being coached are in a demanding situation with their coach, which requires them to consider their own behaviour and question their reasons for doing things.C The coach professionally assists the career development of another individual, outside the normal manager/subordinate relationship.In theory, the coaching relationship should provide answers to every problem, but in practice it falls short of this.However, it can provide a space for discussion and feedback on topics such as people management and skills, behaviour patterns, confidence-building and time management.Through coaching, an organisation can meet skills shortages, discuss targets and indicate how employees should deal with challenging situations, all at short notice.D Effective coaches are usually those who get satisfaction from the success of others and who give time to the coaching role.Giving people coaching responsibilities can support their development, either by encouraging management potential through small-scale one-to-one assignments, or by providing added job satisfaction to managers who feel they are stuck in their present jobs.A coach is also a confidential adviser, accustomed to developing positive and effective approaches to complex management, organisational and change problems.這篇文章講的是培訓（coaching）的作用。培訓對一個公司的發展和員工的成長都是至關重要的。文章的內容比較泛，但是題目的答案比較明顯。

第一題，教練和員工之間的接觸不能解決工作中的所有困難。答案是C段的這么一句：In theory, the coaching relationship should provide answers to every problem, but in practice it falls short of this.理論上，培訓可以提供所有問題的答案。但是實踐中達不到這樣。Fall short of是關鍵詞。

第二題，討論某些情況如果再度出現的話怎么樣可以處理的更好。答案是A段的這么一句：analysing how they were managed and how they might be dealt with more effectively on subsequent occasions.分析應該如何進行處理并且在接下來的情況下怎樣可以處理的更有效。這里的dealt with more effectively對應于題干中的better handled，on subsequent occasions.也就是occur again。

第三題，教練鼓勵員工將所學應用到日常的工作中。答案是B段的這么一句：helps individuals to use formally learnt knowledge in day-to-day work and management situations.幫助個人將學到的正式知識用在日常工作和管理情況下。這里的day-to-day work and management situations就是題干中的routine work situations，what has been taught也就是formally learnt knowledge。

第四題，培訓為在現有崗位上不高興的個人提供了新的興趣。答案是D段的這么一句：providing added job satisfaction to managers who feel they are stuck in their present jobs。對感覺自己在現有崗位上受困的經理們提供附加的工作滿足感。這里的stuck in their present jobs就是題干中的unhappy in their current position，added job satisfaction可以對應于題干中的new interest。

第五題，培訓提供了一個有力的、支持性的討論工作表現的環境。答案是A段的：It also allows successes and failures to be evaluated in a non-threatening atmosphere.它允許成功和失敗在一個沒有威脅的氣氛下被評估。成功和失敗也就是performance，supportive environment可以對應于non-threatening atmosphere。

第六題，員工被要求分析他們自己并且培養出更強的自知。有必要理解下self-awareness的含義，不能簡單的從中文理解成自我意識，看英文解釋：knowledge and understanding of yourself。所以答案是B段的這么一句：requires them to consider their own behaviour and question their reasons for doing things.要求他們考慮自己的行為并且思考這么做的理由。consider their own behaviour可以對應于題干中的analyse themselves，思考這么做的理由也是為了進一步增進對自己的認識。

第七題，培訓可以使得公司對某個領域的技術缺失迅速做出反應。答案是C段的最后一句：indicate how employees should deal with challenging situations, all at short notice.指出員工怎樣處理有挑戰性的情況，在短時間內。At short notice是一接到通知就，短時間內的意思,可以對應這一題的respond rapidly，challenging situations可以指代題干中的a lack of expertise in a certain area.BEC中級真題詳細解析：第二輯TEST 1 PART 2 自助餐領域

BUFFET ZONE

Lucy Robertson started working at a takeaway food business to supplement her income during her student days at Edinburgh University, Several years later she had bought the business and now, 17 years on, she owns Grapevine Caterers, probably Scotland's leading independent caterers, with a turnover of almost ￡6m.She had never planned to own a business, and had certainly never considered a career in catering.(0).......However, her unplanned career began in 1985, when she returned to Edinburgh and

discovered that the takeaway she had worked in was up for sale.On impulse, she bought it, but admits that at the time she knew nothing about catering.(8).........It was a difficult time, but essential in terms of gaining the experience she needed.The late 1980s boom was good for business, with large numbers of office workers wanting takeaway food for their lunches.(9)........'At one point there were 26 food outlets within a 5-kilometre radius,' Robertson recalls.As the economy changed and the once packed office blocks started to become vacant, it became clear that Robertson would need to diversify.(10)........It changed the direction of the company for good.As Robertson began to win catering contracts, she decided that the company would have to move to larger premises.In 1994, the move was made when she bought another catering business that already had a number of profitable contracts for boardroom lunches.Meanwhile, Robertson's main competitor, the oldest catering company in Edinburgh, was causing her some anxiety.'Customer loyalty is not to be underestimated,' she warns.But Robertson is not someone who is easily put off.(11)........Partly as a result of this, turnover doubled, and having outgrown another site, Robertson bought a city-centre location for the group's headquarters.By now, Grapevine's main competitor was a new catering company called Towngates.Although Robertson tried to raise enough money to buy Towngates, she did not succeed.Then luck intervened and Towngates went bankrupt.(12)........Many accepted and the company's turnover went from ￡700,000 to ￡l.5 million almost overnight.However, the company's growth was not as smooth as it sounds in retrospect.Robertson admits, 'We were close to the edge during the growth period.Like many under-capitalised companies trying to grow, it might easily have collapsed.' But that, she feels, is the challenge of developing your own business.A But there are plenty of similar contracts to be won in the east of Scotland before Robertson turns her attention elsewhere.B Her way round this particular problem was to recruit the catering manager of the rival company.C But this demand was short-lived, and before long, increasing competition made it harder to make a profit.D 'It was a dramatic learning curve and very small amounts of money were earned at first,’says Robertson.E She decided that the solution, since many companies required working lunches for meetings with clients, was to prepare and deliver meals to business premises.F On hearing this, Robertson immediately contacted all of their clients and offered the services of Grapevine Caterers.G Instead, she studied accountancy after leaving university, and a steady if unspectacular professional path seemed set.《Buffet Zone》，自助餐區域，在這篇文章里的意思應該是自助餐領域，講的是一個在自助餐領域取得了驚人成績的杰出女性創業的故事。這套題目不難，尤其比起第四輯的題目。文章本身有很清晰的故事發展脈絡，選項和原文的對應也比較明顯。文章的幾個段落是按照時間先后、故事發生的先后進行的，很明確。第一段是總括，第二段是講的創業起步階段的一些困難以及應對困難的對策，第三段是公司好轉后的辦公室重置（relocation），第四、五段是公司的競爭情況，最后一段總結。

第八題，前面說一時沖動她買下了這個外賣餐館（takeaway），事實上那個時候她對餐飲業一無所知。空格后面說的是這段時間很困難，但是對獲得所需要的經驗卻是很有必要的。所以第八題的空格部分應該填入跟學習、積累經驗有關的內容。D選型最吻合，It was a dramatic learning curve，這里的learning是關鍵詞，很明顯的答案信號。還有very small amounts of money were earned at first，at first也是關鍵詞。

第九題，空格前面說large numbers of office workers wanting takeaway food for their lunches，大量的辦公室員工需要外賣食品做午飯，這里的wanting是個很關鍵的詞。空格后面話鋒一轉，說曾經一度5公里內有26家食品商店，但是經濟轉變了，一條街都空了（blocks started to become vacant）。從上下文來分析，第九空的內容應該和辦公室員工的外賣需求有關，同時帶有轉折意思。C選項完全符合這一條件：但是這種需求是短暫的，不久，逐漸增長的競爭使得贏得利潤變得更加困難。

第十題，上文說經濟形勢轉變了，所以Robertson決定從事多樣化的經營。后面說這種做法永遠的改變了公司的經營方式。所以第十空應該填入相應的對策，怎么樣來應對經濟形勢的轉變。符合這一條件的是B和E，都是關于解決問題的，但是B選項所說的招募競爭對手的餐廳經理在上下文內容中沒有提到。應該選D，為商業大廈送飯，正好對應下一段所說的。第十一題，這一題才應該選B，前面說競爭對手給自己造成了很大的困擾。但是Robertson卻不是那么容易屈服的人。后面說部分原因是這個，營業額翻倍了。所以中間應該也是填入對策。和競爭對手有關的，應該選B，B的particular是個關鍵詞，rival company也很明顯。

第十二題，前面說Robertson想收購一個競爭對手，但是沒成功，結果人家公司自己破產倒閉了。后面來了一個many accepted，可以看出這中間應該填入的是人家公司破產后Robertson的一些舉措。F滿足這一條件：一聽到這些，Robertson馬上聯系他們的客戶并且提供了自己公司的服務。

BEC中級真題詳細解析：第二輯TEST 1 PART 3 怎樣開發自己

HOW TO MARKET YOURSELF

We manage our own careers now.So knowing how to brand and position yourself in the market as 'Me plc' at different stages of your working life is becoming an increasingly vital skill.At least that is what image expert Mary Spillane believes.'Employment as we know it is decreasing.Jobs don't exist, work exists.In the next decade most of us will be suppliers, not staff.We will have clients not bosses.If you are under 30, you probably know that there is only one firm to join for life: Me plc.It promotes you and your potential to others.' 'We're working in multi-national, multicultural, multi-corporate teams and it's important to understand the implications of this.We need to create a personal brand that is unique, but complements the brand of the corporation we are working for.You have to find a way to do it so that you are not just a typical employee,' advises Spillane.'You have to decide what central values you want to project, and also what may need to alter from situation to situation.'

Many people only remember Mary Spillane for the years she spent running a cosmetics company, but she actually has masters degrees in information science and politics.She used to hide that hard-hitting side, but is now eager to show it and forget about cosmetics.'Now that I'm working in the boardrooms of major plcs and global companies, I'm playing up my degrees and management background so that the image side is seen only as an addition to the value side,' says Spillane.Some contracts take longer than others.'The City law firms I'm currently working for are really difficult because they don't have any idea of what their brand should be, and are still very traditional even when talking about becoming modern.I'm showing them how to do everything from changing their reception areas-which tend to be very off-putting with their high-fronted reception desksdespite the benefit of notesand that means listening.B Listening is not the same thing as hearing;it is not an effortless activity.It demands attention and concentration.It may mean quizzing the speaker for additional information or for clarificationprobably at the very moment when he or she is saying something critical.And not having heard, you won't know you've missed anything until it's too late.C The most common bad habit we have is to start thinking of what we are going to say about the subject long before the other speaker has finished.We then stop listening.Even worse, this often adds rudeness to inattentiveness, as once you have decided what to say there is a fair chance you will interrupt to say it.Good listeners don't interrupt.In fact it is often worth explaining the main idea of what you have just been told before going on to make your own points.Nobody is offended by this and it shows that you have listened well.D Above all be patient and accept that many people are not very good communicators.It's helpful to remember that the ways people move and position themselves while they are speaking can reveal a great deal about what they are saying.Equally importantly you should put yourself in the other person's place, both intellectually and emotionally;it will help you to understand what they are getting at and form a response.But don't be too clever.Faced with a know-all, many people keep quiet because they see no point in continuing.這篇文章講的是傾聽（listening）的重要性。一個好的管理者必然是一個好的傾聽者，所以要講究傾聽的藝術。第一題，有時堅持進一步的解釋是很有必要的。答案是B段的這么一句：It may mean quizzing the speaker for additional information or for clarificationit should help you to move up to the next level.B The Director Of course there are all the formal things in managing your bossone of the more serious failings in the book of management.The importance of being a team player is a side effect of the increasing interaction across departments and functional divides.Instead of pushing reports, paperwork and decisions around the organisation, 'teams provide a dynamic meeting place where ideas can be shared and expertise more carefully targeted at important business issues,' says Steve Gardner, in his book Key Management Concepts.He adds, 'Globalisation has added a further dimension to teamwork.Multinational teams now study policy decisions in the light of their impact on the local market.' But is teamworking being overdone? 'Some managers are on as many as seven or eight different teams', says Dr Cathy Bandy, a psychologist who recently ran a conference on the subject.'They take up so much time that managers can't get on with core tasks.' Forming teams and having meetings has, she says, become an end in itself, almost regardless of purpose.There is also the danger of an unhealthy desire to keep the team going after the work has been done.'People feel

the need to belong, and team membership can provide a kind of psychological support.' The idea behind teamworking is that, when the right group of people is brought together, a 'force' develops which is greater than the sum of their individual talents.This is often true in sport, where good players can reach unexpected heights as members of an international team.However, few business situations have as clear a set of objectives, or as clear criteria of success or failure, as winning a match.'In business, everyone needs to be clear about what the challenge is and whether a team is the right way of approaching it', says Steve Gardner.'Unfortunately, people focus instead on who the members of the team should be and what roles they are to play' Dr Bandy agrees.'There is always a danger that teams can turn into committees,' she says.'In a lot of situations, one or two individuals would be much more effective.' So what makes a successful team? There are some general qualities that have been identified.Steve Gardner recommends that in every team there should be someone who is good at researching ideas and another who is good at shooting down impractical ones.There should be those who can resolve the tensions that naturally occur in a team and others who are focused on getting the job done.Also, providing a clear and achievable target at the outset is the best way of ensuring that the team will move on to greater things.《Trouble with Teamwork》，團隊合作的麻煩。文章講了團隊的重要性和很多團隊存在的問題，以及怎么樣才能打造一個成功有效的團隊。

第十三題，問文章開頭作者針對團隊合作做了什么論點。第一段是強調團隊合作的重要性，太多的個人成果會顯得這個人不是個合格的團隊成員。選答案要理解第一句話的含義：Recruiters say that candidates who can give examples of work they have done as members of a successful team are in as strong a position as those who can point to significant individual achievement.招聘者說能夠給出自己作為一個成功團隊成員的例子的候選人同那些指出重要的個人成果的人具有同樣重要的地位。言下之意，擁有團隊成員的經歷也很重要。所以選D，作為一個團隊成員如今被視為必要的管理技巧。A、B、C都沒有提到。第十四題，問公司內部的團隊合作是作為對什么的回應。也就是問團隊合作的目的是什么，答案是第二段的這么一句：'teams provide a dynamic meeting place where ideas can be shared and expertise more carefully targeted at important business issues 團隊提供了一個動態的會議場所，使得思想可以分享，技能可以更加仔細的對準重要的商業問題。這句里的dynamic meeting place可以對應于B段的changing work practice。第十五題，問在第三段Dr Bandy暗示什么。答案是她的一句原話：Forming teams and having meetings has, she says, become an end in itself, almost regardless of purpose.形成團隊然后開會成了它本身的終點，幾乎不管目的是什么。也就是說很多團隊的建立是沒有意義的，多余的。選C，一些團隊被不必要的創建了。第十六題，問作者認為團隊合作在體育領域里更有效的原因是什么。第四段講當一群正確的人被組合到一起時會產生一種高于這些人個人能力的力量，在體育比賽里就是如此。這一題的答案是第四段的最后一句：few business situations have as clear a set of objectives, or as clear criteria of success or failure, as winning a match.。很少有企業能像贏得一場比賽一樣有一系列清晰的目標，或者是對成功或失敗有清晰的評判準則。也就是A選項所說的：知道他們想要實現什么。what they want to achieve可以對應于a set of objectives。第十七題，問這兩個人同意當一個商業團隊被創立時人們沒有把注意力放在什么上面。這一

題要理解第五段的意思。第一句說In business, everyone needs to be clear about what the challenge is and whether a team is the right way of approaching it。在企業，每個人都必須很清楚挑戰是什么以及團隊是否是實現它的最好的辦法。考慮團隊是不是最好的辦法，也就是說要考慮其他可能的途徑，即B選項所說的團隊的替代品（alternatives to the team），后面有句focus instead?.人們卻把注意力放在了其他的地方。從這些可以看出答案是B。

第十八題，問關于運作一個成功團隊Steve Gardner的建議是什么。這題的答案是對最后一段的概括。答案是最后一段第三句recommend后面的一長串there?who，要有不同的人勝任不同的角色。歸納起來，就是各司其職選C：選擇能夠自然融洽的勝任某個角色的人。其他幾個選項都沒提到。

第二段有個地方值得解釋下。Globalisation has added a further dimension to teamwork。這里的dimension用法比較特別，表示方面，特征，并且是很地道常見的說法 牛津詞典的解釋：an aspect or feature of a situation, problem, or thing。

麥克米蘭的解釋：a part of a situation, especially when it influences the way you think about the situation。

e.g: Doing volunteer work has added a whole new dimension to my life.常見搭配：an extra/added/additional/further dimension BEC中級真題詳細解析：第二輯TEST3 PART 4 人力資源政策

《Human Resource Policy》，人力資源政策。主要是講的CBA銀行的人力資源政策。先簡單介紹了這個銀行的管理結構，是扁平化的組織結構（flatter organizational structure），而不是等級制公司（hierarchy）。總體原則是不招應屆的剛出校門的畢業生，而要有一定的生活經驗或者是工作經驗。

第19、20、21題，這幾空都是舉例說明前面提到的human resources practices。19空是說的將公司的發展目標傳達給員工。公司目標，用objective。purpose是指具體做某件事情的意圖。這里有必要區分一下objective和purpose，看英文解釋。

purpose: the reason you do something, and the thing you want to achieve when you do it objective: something that you are working hard to achieve, especially in business or politics 第20題，個人培訓和發展計劃的制定。個人發展計劃，personal development plans，選C。

第21題，定期的表現回顧。用review。hold在這個句子里是舉行的意思。the holding of regular performance review，定期舉行員工的表現回顧。

第22題，說扁平化的組織結構可以給員工更加定義廣泛的角色。broadly defined roles,選C。第23題，人際交往技巧是很重要的。interpersonal skills,是地道的說法。參見一個例句：you will need good interpersonal skills.第24題，這一句的意思很好理解，是說員工們越來越看重或者說是承認一個事實：顧客的滿意是組織的主要目標。recommend是推薦、建議，后面不接the fact（事實），honour是敬重，obey是遵守，這里應該選擇respect。respect這里是重視或者接受的意思，看英英詞典上的解釋：to accept that something which is established or formally agreed

is right or important and not to attempt to change it or harm it。所以這一空應該選擇respect the fact，表示接受這個事實。

第25題，CBA銀行追求這個目的是為著自己的利益，而不是為股東掙利潤的工具。for the sake of something 或 for something's sake：for the purpose of;in the interest of;in order to achieve or preserve 為了?目的；為了?的利益；為了。。固定用法，選A。

第26題，尋找潛在的新成員。地道的詞是potential，比如potential recruits, potential staff, potential candidates.第27題，考察的是短語take on的一個用法，雇傭：If you take someone on, you employ them to do a job.；write in：to write a letter to a newspaper, television company or other organization, to state an opinion or ask something以群眾來信的形式表達的意見。

第28題，把畢業生分配在各個連鎖金融服務領域。用area。field做領域、范圍講的時候是指的研究、活動，region是指的具體的地區，parts是部分，應該用area。第29題，完成目標，met the targets。

第30題，完成了目標就可以得到工作。secure：to get possession of;acquire: 第31題，招的人已經具有了一定的生活經驗。gain：to obtain something that is useful, that gives you an advantage, or that is in some way positive, especially over a period of time eg: After you've gained some experience teaching abroad you can come home and get a job.第32題，薪酬現在和業績掛鉤。link to，聯系。

第33題，reward sb.獎勵某人。reward employees for their achievements and effort，因為功勞而獎勵員工。

BEC中級真題詳細解析：第二輯TEST3 PART 5 起作用的會議

《Meetings that work》，起作用的會議。文章講的是開好一個會議應該注意哪些問題。34題，it is vital to do sth.，做什么事情是至關重要的。too?to結構表示太而不能。從上下文和詞組的用法來看，too是多余的。35題，正確的

36題，since so many are unproductive，是說的很多會議都沒有效果。主謂賓很齊全，unproductive做形容詞就可以修飾前面的meeting，results是多余的。37題，完整的句子應該是Sending an email or（by）using another means of communication might achieve the desired results in half the time。介詞by是多余的。有by，不僅后面的主語不對，也沒有與前面的sending保持一致。38題，正確的

39題，這個句子的前后沒有因果關系，去掉so 40題，（Concerning）the key to a good meeting is an agenda,主謂賓是齊全的，the key to a meeting是主語，is是謂語，an agenda是賓語，意思就是日程表是會議的關鍵。Concerning是多余的。41題，正確的

42題，those who固定的搭配，指代哪些人，ones是多余的

43題，去掉插入成分starting with the most important，完整的句子是set（that）out the points for discussion。set out是詞組，在這里是陳述、闡明的意思：present information or ideas in a well-ordered way in writing or speech.。所以that多余。44題，discuss是及物動詞，做討論時直接用discuss，而不是discuss about。事實上，在discuss后面接about時的about一般都是做“大約的”意思講，而不是一個完整的詞組。所以此處about多余。45題，正確的。

BEC中級真題詳細解析：第二輯TEST 4 PART 1 連鎖

1、This development is in an area where the potential for consumer spending is the highest in the country.2、The partners constructing this centre have been responsible for numerous other developments.3、The centre may become a model for future urban development plans.4、This centre is being marketed by the developers as the best place in the area to shop.5、Other shopping destinations are located close to the agreed site for this centre.6、Plans for this development have been presented to people who live in the area for comment and approval.7、This development is being built in an area which has experienced sustained growth over time.A

The Birmingham Alliance will provide Birmingham with one of Europe's largest regional shopping centres, right in the heart of the city.The Alliance, an initiative between three of the largest developers in the country, all with extensive experience of urban regeneration schemes, will facilitate an ￡800m investment in Birmingham.This will regenerate 40 acres of the city centre within the next decade.Planning permission is in place for the new scheme, which will be a short distance from existing prime retail areas.The development will be well serviced by all forms of public transport, as well as providing parking space for 3,200 cars.B

The private-public partnership between Legal & General and Bracknell Town Council will manage the ￡500m regeneration of the town's centre.The proposals, which are awaiting the outcome of consultation with local residents, provide for approximately 102,000m2 of retail and leisure facilities, 200 residential units and office accommodation.This development is expected to set the standard for town centre regeneration schemes to come because of the way it integrates the business and community sectors.It will also facilitate great improvements in the region's transport infrastructure.C

Bluewater is a symbol of retail excellence, achieved through a unique combination of design, retail mix, leisure, catering and hospitality.The centre, surrounded by parkland, is situated in the country's most affluent region.Eleven million people, with a combined spending power predicted to exceed a record 5.5bn pound, live within 60 minutes of the centre.The developers set a precedent in the industry by getting the country's three best-known department stores to open very large branches within the centre, as well as over 300 leading fashion and lifestyle stores.D

Following its recent stock market success, Lend Lease is now developing Overgate shopping centre in Dundee.Construction is well under way, and with several of the country's best-known retailers already secured, Lend Lease is promoting the centre as the unrivalled shopping destination of the region.The economic base of the area has improved continuously over the past decade, due to the fast expansion of the biomedical and service sectors.With an estimated potential market of 500,000 people, Overgate is proving attractive to leading UK retailers.這套題目的難度不一般，我估計能把這套題給吃透了，以后基本可以笑傲閱讀的第一部分了。文章有點散，題目的信息也是相當隱晦，很可能看了半天依然找不著北。寫到這里多啰嗦幾句，越是這種時候越要沉住氣：所有人都一樣，別人不會感覺比你容易。這是整個BEC考試的第一部分，如果不對付好了，后面會潰不成軍。

文章ABCD四個部分分別介紹了四個不同的連鎖店的發展情況（retail development），因為是基本情況的介紹，所以有點泛，沒法提煉重點，只能盡可能多的把文章里的疑似重點詞匯劃出來，以待備用。

第一題，說這個地區的消費支出潛力是整個國家最高的，這里的highest是關鍵詞。答案是C段的這句話：Eleven million people,with a combined spending power predicted to exceed a record 5.5bn pound.意思是綜合消費能力預計將超過記錄。預計（predict），也就是潛力(potential)。hightest，也就是exceed a record。前面有個affluent，是形容詞，富裕的。

第二題，說建筑這個中心的合作方曾多次負責其他的項目發展。答案是A段的一句話：an initiative between three of the largest developers in the country, all with extensive experience of urban regeneration schemes.意思是這三個國內最大的開發商都擁有廣泛的城市建造經驗。這里的with extensive experience就是題干所說的have been responsible for numerous other developments.第三題，說這個中心可能會成為未來城市發展規劃的范例。答案是B段的一句：This development is expected to set the standard for town centre regeneration schemes to come。這種發展有望為即將到來的城市中心再建方案樹立標準。set the standard對應于model，plans對應于schemes。

第四題，關鍵詞是best，答案是D段的這么一句：Lend Lease is promoting the centre as the unrivalled shopping destination of the region.是說Lend Lease打算促使該中心成為這個地區無與倫比的消費目的地。Unrivalled對應于best。

第五題，關鍵詞是一個close，答案是A段的：Planning permission is in place for the new scheme, which will be a short distance from existing prime retail areas。A short distance from也就是close。

第六題，說這個發展方案提交給了住在這里的人，等待他們的評價和同意。答案是B段的“The proposals, which are awaiting the outcome of consultation with local residents”，這個提議還在等當地居民商議的最后結果，完全一個意思。第七題，說建造在了一個曾經歷了持續增長期的地區，答案是D段的“The economic base of the area has improved continuously over the past decade”，這個地方的經濟基礎連續改善了十年。sustained growth對應于improved continuously。

BEC中級真題詳細解析：第二輯TEST 4 PART 2 員工評估

Staff Appraisals

A director of the advertising agency owned by tycoon Bob Jacoby once grumbled that he wasn't enjoying his work.Jacoby's reply was, 'I don't pay you good money to enjoy yourself.If you enjoy working here, you should be paying me money.' Jacoby's sentiments used to be common.(0)____ Happily, things have changed.Most organisations now undertake regular staff appraisals, at which employees have the opportunity to discuss one-to-one with their line manager their ambitions and hopes, their strengths and weaknesses, their achievements and their disasters.But it is worth remembering how new all this is, and why.For a start, appraising isn't something many managers do naturally of their own accord.They often find appraisals difficult to handle and have to be made to carry them out.Appraisal systems have become widespread partly as a result of employment legislation, but more particularly because companies have learned that such assessments can work to their advantage.(8)......The company can improve its collective performance by helping employees to improve their individual performance.Managers who use appraisals need to approach them very carefully.They should bear in mind their own experiences of being appraised when in junior positions, recalling which appraisals were helpful, which were not, and why.In most cases, their own bosses did their homework, checking out the job specification, the C.V.and any previous reports.(9).........As a result, a lot of time would have been wasted, debating exactly what had happened and when.Being prepared and appreciating what it is like to be on the receiving end are, indeed, the keys to successful appraising.It is important to begin an appraisal by giving members of staff a chance to express their own views about their performance.(10).........Any information gained from colleagues is normally given in a positive spirit, since nowadays everyone understands appraisals and appreciates that they are carried out with good intentions.The atmosphere in the appraisal should be one of positive and open discussion about how the employee is performing in the company.(11).........Some individuals will feel unjustly criticised when their boss makes comments on their performance.Others will respond fiercely to a critical assessmentotherwise known as 'pioneering'this would not be a giant leap and the sales force would take it in its stride.Also, they wouldn't need to re-equip their factory and could use non-UK sourcing if facilities here are in short supply.B Mesut Guzel They have the fundamentals of a survival strategy in a market where outsourced manufacture and brand differentiation hold the key to success.I think they should initially locate some of their

production in another country, where manufacturing quality tends to be better and it is easier to meet changing customer demands.But they should also regularly monitor production in Britain and think about outsourcing all this work abroad at some point if they need it done faster.The company should continue to work on innovative products, and thorough market research will help to ensure any new ideas are well received.C Gary Wilmot In order to beat their rivals in a highly competitive market, Flacks should ensure their products are attractive and build on their relationships with the big stores rather than trying to go it alone and market directly.They should also consider refocusing production by using their UK factory for high-specification products.They could eventually build more production overseas in a cycle of continuous development.D Michal Kaminski The demand for fashion accessories is relatively flat and the company should consider exploiting niche markets to improve its margins.But even within these, Flacks must distinguish its goods from those of its rivals in terms of quality, performance and design.Innovative sales, marketing and PR are vital to exploit these niche products.One competitive advantage that Flacks does have is production times.Many retail chains now have two-tier supply chains and Flacks could focus on top-up orders.They might also investigate other sales channels such as mail order.這篇文章是關于一個女性時尚飾品公司——Flacks的發展戰略問題，四個專家給出了自己的建議。這套題目的答案稍微有些隱晦。

第一題，說在開發新產品前咨詢客戶的意見對于Flacks來講是很明智的。答案是B段的最后一句：thorough market research will help to ensure any new ideas are well received.徹底的市場調查能夠確保新的思想很好的被接受。Market research，市場調查，在很大程度上就是咨詢客戶的意見（consult customers），any new ideas可以對應于developing a new product,能夠well received，那么對于公司來講當然就是advisable了。選B。第二題，說為專業市場生產產品可以增加利潤。答案是D段的這么一句：the company should consider exploiting niche markets to improve its margins這題關鍵是要理解一個市場的含義：niche market。看英英解釋：a small area of trade within the economy, often involving specialized products。improve its margins也就是increase profits，選D。第三題，說Flacks可能需要改變它的一個設備的功能。這里答案不是太明顯，是C段的這么一句：They should also consider refocusing production by using their UK factory for high-specification products。他們也需要考慮通過利用英國工廠生產高規格產品來調整生產焦點。也就是說，英國工廠原來不是生產高規格產品的，即題目說的改變它的一個設備的功能。第四題，說Flacks可以利用現有的技能來進入一個新的市場。答案是A段的這么一句：They need to move into a more promising market, one where demand is growing and where the company can exploit existing skills and contacts。他們需要進入一個更有發展前景的市場，一個需求增長并且公司可以利用現有技能和合同的市場。exploit existing skills也就是utilise its current expertise。第五題，說Flacks可以考慮關閉現有的生產設備。這題也有些隱晦，答案是這么一句：think about outsourcing all this work abroad。關鍵就在于outsource這個詞的意思：turn to outside suppliers or manufacturers外購。既然是要考慮outsource——turn to outside manufactures，那么也就是可以考慮關閉自己的生產設備了。選B。

第六題，說Flacks應該考慮發展同領先的連鎖商已經建立起來的關系。答案在C段：build on their relationships with the big stores發展他們同大商店的關系。第七題，說擴展產品范圍對勞動力來講不是問題。答案在A段：They could think about brand extensionand you may need to experiment to find what suits you best-find some way of fitting the activity into your schedule.Never say, 'I don't have time to plan today'.B Managers at all levels occasionally find they have taken on more than they can cope with.This is not a crime, but you must examine the reasons for such a situation and then plan a course of action.Until the problem is resolved, most of your time and energy will go into worrying about the situation and you will feel unmotivated.Think too about how to prevent it happening again.This may require you to be firm and avoid agreeing to more than is realistic.C If a review of your working practices shows that you are too much of a perfectionist, do something about this.Modern definitions of quality refer to Witness for purpose'.If you bear this in mind, you may find it easier to persuade yourself to settle for an acceptable level of quality rather than perfection.When thinking about objectives and planning how to achieve them, consider how thoroughly you need to do something in order to meet your requirements.Unless you have spare time, do not spend extra hours on an activity in an effort to cover absolutely everything.D If your review of a period of time shows that you are spending time on things that are not really necessary or important, then think hard about whether you can afford this time.Many people file unnecessary papers and attend endless, unproductive meetings.Even top managers can be guilty of misdirecting their efforts by supervising subordinates too closely or failing to delegate.If you question the necessity of certain work, you may find it easier to avoid these misdirected efforts and this will better inform your planning in the future.《Successful Time Management》，成功的時間管理。文章針對怎么利用時間、提高工作效率提出了一些建議。

第一題，為了完成好一個任務，沒有必要處理每一個細節。答案是C段的最后一句話，而且

這句話同時是第一題和第四題的答案所在：Unless you have spare time, do not spend extra hours on an activity in an effort to cover absolutely everything.除非你有空閑的時間，否則不要在一件事情上花費額外的時間去努力涉及到所有事情。cover absolutely everything可以對應于deal with every detail。第二題，如果你有很多要做的，也許需要拒絕以后的工作。答案是B段的最后一句，有點繞：This may require you to be firm and avoid agreeing to more than is realistic.這需要你變得堅定，避免答應超出現實的工作。more than is realistic，也就是眼前無法完成的工作，即work in the future。

第三題，任何計劃行為都需要建立在一個有規律的基礎上。答案在A段。A段整個就是講的計劃的重要性，有計劃，才能合理安排時間。中間說有人喜歡在每天開始的時候計劃，有人喜歡在結束前。答案是這么一句：you may need to experiment to find what suits you best-find some way of fitting the activity into your schedule.你必須去試驗尋找到最適合你的——尋找將這個活動融入到你的時間表的某種方法。要讓計劃融入進你的時間表，也就是說計劃要成為你的日程的固定部分，即題目說的take place on a regular basis。第四題，在第一題已經說了，C段的最后一句，extra hours可以對應于additional time。第五題，可能有些例行的任務不需要被執行。答案是D段的第一句：If your review of a period of time shows that you are spending time on things that are not really necessary or important, then think hard about whether you can afford this time如果回顧某段時間發現你在一些并不是真正必要或者重要的事情上花費了時間，那么你需要仔細考慮這次你是否花的起。言下之意，有些things that are not really necessary or important（some routine tasks）可以不必花時間做(do not need to be carried out)。第六題，如果你覺得自己工作負擔過重，那么查明原因很重要。答案是B段的這么一句：This is not a crime, but you must examine the reasons for such a situation and then plan a course of action。examine the reasons可以對應于identify the cause。

第七題，各個等級的人都會進行浪費時間的活動。答案在D段，需要提煉。D段整個講的都是不要把時間浪費在不必要的事情上。前面說不要干一些routine task，后面說頂端的經理們也會誤用他們的努力。最后一段盤點了很多人，前面的many people，后面的even top manager，和在一起就是題目說的people at all levels。不管是routine task，還是misdirecting their efforts，都是time-wasting activities。

BEC中級真題詳細解析：第三輯TEST 2 PART 2 員工評估

《Staff appraisals》，員工評估。很多公司的員工和經理都害怕評估，但是好的評估可以增進員工的忠誠度和滿意感，給公司帶來益處。

第八題，前面說評估可能是個有用的或者是痛苦的經歷。但是根據調查，標準的評估效果卻不盡如人意。那么正常來講，后面應該接著說評估不好（far from perfect）的原因或者是表現。C選項講的是表現（problems），E選項雖然有because，但是不是講的評估不好的原因。選C，正好和后面也對的上。出了問題，才使得后果更加嚴重（the possible outcome is even worse）。

第九題，也需要理順上下文的邏輯關系。前面說評估的質量取決于老板決定怎么去執行。如果進行的好的話員工會根據收到的反饋來改進他們的表現。空格后面一個SO，問到怎么樣讓一個有建設性的評估被實行？那么前面的內容多少有點轉折的意思。實行的好對改進員工的表現有好處，可實行的不好呢？邏輯上看，這里應該填入評估如果被執行的不好的話會怎么樣，或者說影響實行的一些因素，所以后面才會問到該怎么去執行。從給出的幾個選項，F是最符合這一特征的：評估的格式不允許這個（指根據反饋的結果改進表現）。

第十題，接著上面講評估的具體方法。空格的前面講評估都是manager-led，并且介紹了一些過程。空格后面有in both cases，可以看出空格這里應該填入評估的另一種方法，和manager-led對應的。選項A最符合條件：經理們可能想要員工們自己評價自己的工作表現。alternatively這個連詞是個暗示。

第十一題，前面說很多經理視評估為浪費時間。后面說如果沒有必要的訓練，很多經理都會回避那些需要在評估上討論的讓人不舒服的話題。E選項可以對應于上下文：那主要是因為他們并沒有被演示怎么正確的進行評估。因為沒有接受訓練才不理解，才會認為是浪費時間。have not been shown也就是without the necessary training。

第十二題，這一空是最明顯的。叫評估不合適，那就換個名字吧，選D，叫“performance review”。

BEC中級真題詳細解析：第三輯TEST 2 PART 3 IT行業的問題

Problems in the IT industry

In the information technology industry, it is widely acknowledged that how well IT departments of the future can fulfil their business goals will depend not on the regular updating of technology, which is essential for them to do, but on how well they can hold on to the people skilled at manipulating the newest technology.This is becoming more difficult.Best estimates of the current shortfall in IT staff in the UK are between 30,000 and 50,000, and growing.And there is no end to the problem in sight.A severe industry-wide lack of investment in training means the long-term skills base is both ageing and shrinking.Employers are chasing experienced staff in ever-decreasing circles, and, according to a recent government report, 250,000 new IT jobs will be created over the next decade.Most employers are confining themselves to dealing with the immediate problems.There is little evidence, for example, that they are stepping up their intake of raw recruits for in-house training, or retraining existing staff from other functions.This is the course of action recommended by the Computer Software Services Association, but research shows its members are adopting the short-term measure of bringing in more and more consultants on a contract basis.However, this approach is becoming less and less acceptable as the general shortage of skills, coupled with high demand, sends contractor rates soaring.An experienced contract programmer, for example, can now earn at least double the current permanent salary.With IT professionals increasingly attracted to the financial rewards and flexibility of consultancy work, average staff turnover rates are estimated to be around 15%.While many companies in the financial services sector are managing to contain their losses by offering skilled IT staff 'golden handcuffs'other organisations, like local governments, are unable to match the competitive salaries and perks on offer in the private sector and contractor market, and are suffering turnover rates of up to 60% a year.But while loyalty bonuses have grabbed the headlines, there are other means of holding on to staff.Some companies are doing additional IT pay reviews in the year and paying market premiums.But such measures can create serious employee relations problems among those excluded, both within and outside IT departments.Many industry experts advise employers to link bonuses to performance wherever possible.However, employers are realising that bonuses will only succeed if they are accompanied by other incentives such as attractive career prospects, training, and challenging work that meets the individual's long-term ambitions.36

This means managers need to allocate assignments more strategically and think about advancing their staff as well as their business.Some employers advocate giving key employees projects that would normally be handled by people with slightly more experience or capability.For many employers, however, the urgency of the problem demands a more immediate solution, such as recruiting skilled workers from overseas.But even this is not easy, with strict quotas on the number of work permits issued.In addition, opposition to the recruitment of IT people from other countries is growing, as many professionals believe it will lead to even less investment in training and thus a long-term weakening of the UK skills base.《Problems in the IT industry》，IT行業的問題。IT行業的人才緊缺并且青黃不接，很多公司只顧短期利益，不愿意投入時間和成本進行培訓。并且由于待遇等問題，人員流失現象十分嚴重。

第十三題，問根據第一段，IT部門的成功取決于什么。答案是but后面的一句：but on how well they can hold on to the people skilled at manipulating the newest technology.取決于他們能否留住精通于掌握最新技術的人。也就是A所說的，成功留住有技術的員工。第十四題，問第二段提到的一個問題是什么。第二段這么說：A severe industry-wide lack of investment in training means the long-term skills base is both ageing and shrinking。一個嚴重的全行業范圍的培訓投入缺口意味著長期技術基礎不僅老化而且緊縮。簡單的說，就是人才短缺并且青黃不接。選B：有技術的IT人才未來會更少。Pool在這里是供應、聚集的意思。a pool of skilled labour：supply, common supply, reserve。第十五題，問對于第三段提到的IT行業的長期問題的可能的解決方法是什么。答案在這里：This is the course of action recommended。所以弄明白這里的this is是指代什么，就找到了正確的答案，this is指代的內容在前面：they are stepping up their intake of raw recruits for in-house training, or retraining existing staff from other functions.。他們開始對吸收的生手進行室內培訓，或者是從其他功能上對現有的員工重新培訓。簡單概括，就是培訓，無論是新來的還是老員工。答案選B：為新舊員工擴展公司的培訓計劃。

第十六題，問金融服務行業的一些企業，IT員工問題導致了什么。答案是第四段的這么一句：While many companies in the financial services sector are managing to contain their losses by offering skilled IT staff 'golden handcuffs'

第四篇：BEC真題

單項選擇題

1、回答題：

Working in sales is one of the few areas where first impressions really matter Good sales people(29)__________to have the personality to get on with customers,Three years ago, Julian Agostino identified a(30)__________For matching(31)__________right people to sales jobs, and began Sales Moves, a recruitment fair, to achieve(32)__________He got the idea after he was(33)__________in setting up a telesales company and found(34)__________was, difficult to recruit good people.He says:(35)__________the sales sector is enormous, there appeared to be(36)__________specialist recruitment help.I decided to hold fairs across the country, which allowed employers and employees to meet.“ His company is doing very well.(37)__________ recently, most companies asked for graduates and offered the chance to go on to workin(38)__________parts of the company later on.Today, many are more interested(39)__________recruiting good sales people--high achievers(40)__________ career will continue in sales.A.need

B.must

C.should

2、回答題：

Read the article below about working in different sized companies.Are sentences 16-22 ' Right' or ' Wrong' ? If there is not enough information to answer ' Right' or ' Wrong', choose ' Doesn't say' For each sentence(16-22), mark one letter(A, B.or C)on your Answer Sheet.Choose Your Company with Care

Small is beautiful.That, at least, is the conclusion of new research examining how satisfied secretaries are in different sized firms.”We have found that people who work for small or medium-sized companies work harder and are more committed,“ says David Smith, author of one of the latest studies in this field.”The smaller the environment, the bigger the part you play as an individual and the more people notice your absence.“

However, smaller companies can be more flexible when it comes to working hours, and have better working conditions.But working for a smaller firm is no without its disadvantages.Career development in the form of courses can be limit.ed, but, on the other hand, employees often feel that they can learn more on the job.In fact, opportunities for promotion are the same whatever the size of the company.Smith also says: ”Our research shows that in a company of fewer than 50 people, employers can actually see what their employees are producing and ther give them bonuses as appropriate.“

The new research focuses on the number of secretaries employed in small firms.A.Right

B.Wrong

C.Doesn't say

3、Read the article below about a self-employed Journalist.Are sentences on the opposite page ' Right' or ' Wrong' ? If there is not enough information to answer ' Right' or ' Wrong', choose ' Doesn't say'.For each sentence(16-22), mark one letter(A, B.or C)on your Answer Sheet.Sally Patterson, journalist Last year, Sally Patterson left her permanent job with a newspaper and is now a selfemployed journalist.Why did she do it? ”I had no control over my work,“ she says, ”and that mattered more to me than earning lots of money.Actually, leaving my job wasn't as difficult as I'd expected, because I already had plenty of contacts in the publishing industry.Unlike my last job, though, I'm mostly in touch with the magazines and newspapers I write for by email, and as I don't work in an'office, I may not see anyone for days.But that's a welcome relief!“

Isn't it hard being self-employed? ”The biggest danger when you become self-employed is saying “yes” to everything,“ Sally says.”I make sure I turn work down if I haven't got the time for it.And that's a question of planning: I spend an hour every week working out what I'm doing for the next few months.“

And what about the benefits? ”Well, at the newspaper I always concentrated on economic matters, but now I can choose to work on a wider range of projects than before.And being my own boss has made me feel more confident about the other areas of my life,too."

Sally left her last job because she wanted to make decisions about her work herself.A.Right

B.Wrong

C.Doesn't say，簡答題

4、In this part of the test, you are asked to give a short talk on a business topic.You have to choose one of the topics from the two below and then talk for about one minute.You have one minute to prepare your ideas.A.What is important when...?

Making a public speech in a business conference

Topic

Equipment needed

Type of audience

B.What is important when...?

Setting up a production plant in another country

Cost

Labor supply

Location

5、In this part of the test, you are asked to give a short talk on a business topic.You have to choose one of the topics from the two below and then talk for about one minute.You have one minute to prepare your ideas.A.What is important when...?

Planning a business reception

Cost

Entertainment

Hosts

B.What is important when...?

Manage a project?

Teamwork

Strict work schedule

Strong leadership

6、In this part of the test, you are asked to give a short talk on a business topic.You have to choose one of the topics from the two betow and then talk for about one minute.You hane one.minute to oreoare vour ideas.A.What is important when...?

Setting up your own business

Market survey

Fund support

Location

B.What is important when...?

Choosing a new career chance

Location

Salary

Development plan

7、You are going to give a brief presentation of your company's new product to your vitors Write a memo to your assistant, Mrs.Ding:

asking for the reference.saying when and why you need it.Write about 30-40 words.8、In this part, the interlocutor asks questions to each of the candidates in turn.You have tc give information about yourself and express personal opinions.(1)What is your current job?

(2)What do you do on weekends?

(3)What is the advantage of face-to-face communication?

9、Read this Dart of a letter from the manager of a conference center.Thank you for your telephone enquiry about conference rooms available forholding a sales training e.There is room available on 21 May 2011 can hold thirty people.possible.If this is suitable, please confirm the booking in writing as soon as Also tell me how many trainees will attend the course.Write a letter:

confirming the date of the booking.telling the manager how many trainees will attend.Informing him which conference equipment you will need.asking if your company will receive its usual 10% discount.Write 60-80 words.Do not include any address.10、In this part of the test, you are asked to give a short talk on a business topic.You have to choose one of the topics from the two below and then talk for about one minute.You have one minute to prepare yourself.A What is important when...?

Choosing a business-training course

Relevance to my job

Subjects covered

Cost

B What is important when...?

Trying to increase the sales of a product

Advertisements

Strict work schedule

Cutting cost

第五篇：BEC真題

The Stars of the Future

A Existing management research does not tell us much about how to find and develop high-flyers, those people who have the potential to reach the top of an organisation.As a result, organisations are left to formulate their own systems.A more effective overall policy for developing future leaders is needed, which is why the London Business School has launched the Tomorrow's Leaders Research Group(TLRG).The group contains representatives from 20 firms, and meets regularly to discuss the leadership development of the organisations' high-flyers.B TLRG recognizes just how significant line managers are in the process of leadership development.Unfortunately, with today's flat organisations, where managers have functional as well as managerial responsibilities, people development all too often falls victim to heavy workloads.One manager in the research group was unconvinced by the logic of sending his best people away on development courses, 'only to see them poached by another department or, worse still, another firm'.This fear of losing high-flyers runs deep in the organisations that make up the research group.C TLRG argues that the task of management is not necessarily about employee retention, but about creating 'attraction centres'.'We must help line managers to realise that if their companies are known as ones that develop their people, they will have a greater appeal to high-flyers,' said one advisor.Furthermore, selecting people for, say, a leadership development programme is a sign of commitment from management to an individual.Loyalty can then be more easily demanded in return.D TLRG has concluded that a company's HR specialists need to take action and engage with line managers individually about their role in the development of high-flyers.Indeed, in order to benefit fully from training high-flyers as the senior managers of the future, firms must actually address the development of all managers who will be supporting the high-flyers.Without this, managers will not be in a position to give appropriate advice.And when eventually the high-flyers do move on, new ones will be needed to replace them.The next challenge will be to find a new generation of high-flyers.Questions 1-7

Look at the statements below and the article about the development of future business leaders on the opposite page.Which section of the article(A, B, C or D)does each statement(1-7)refer to?

For each statement(1-7), mark one letter(A, B, C or D)on your Answer Sheet.You will need to use some of these letters more than once.Managers need to take action to convince high-flyers of their value to the firm.Organisations need to look beyond the high-flyers they are currently developing.There is a concern that firms investing in training for high-flyers may not gain the benefits themselves.Managers need expert assistance from within their own firms in developing high-flyers.Firms currently identify high-flyers without the support of a guidance strategy.Managers are frequently too busy to deal with the development of high-flyers.Firms who work hard on their reputation as an employer will interest high-flyers.首先得搞明白的是這篇文章到底講的什么。不用看具體內容，有兩個地方直接告訴了。一個是題目說明的第一句話，另一個是正文的標題。從這兩個地方就可以看出全文探討的是公司未來接班人——也就是潛力股——的培養問題。

A段講了TLRG這個貫穿全文的研究組織誕生的原因：現行的研究滿足不了需要，于是大多數公司只能自己探索發掘接班人的模式；（即第五題的答案）

B段講了直屬經理（line managers）對于發掘接班人的重要性（真是干什么都要從基層抓起），以及經理們的一些疑慮；

C段講的是接班人問題對公司的重要性，并且應該讓院線經理們明白這種重要性；

D段是針對前面列出的問題，提出的解決建議，什么專家協助等等。

整篇文章分為四個部分，層層遞進，有很強的邏輯性。拿這樣的文章來做閱讀材料應該是相對容易把握的。

題目解析：

圖中藍色的線為答案潛伏的地方。7個題干基本是將原文中的句子用另外的詞語和句型表述出來，所以題干中的關鍵詞都能在正文里 找到與之匹配的，比如第四題題干里的expert對應D段的specialists,第六題的too busy to對應于B段里的heavy workloads，第七題的interest對應于C段的appeal。

第一題說“經理們必須采取措施使潛力股們相信他們對公司的價值”，也就是要讓潛力股們對公司忠誠，即C段說的creating “attraction centres”和loyalty。

第二題說“組織必須把目光投向正在培養中的潛力股以外的地方”，即D段最后兩句話所說的尋找新一代的潛力股。

第三題和B段的最后一句話完全是一個意思：怕培養潛力股的投入收不回成本。

第四題說開發潛力股，經理們需要在公司內部得到專家支持。答案是D段的第一句話：公司的人力資源專家需要采取行動。HR specialists就是expert。

第五題說公司現在沒有在指導策略的支持下辨別潛力股。也就是說公司是依靠自己來發掘人才的。答案是A段的第一句：現行的研究滿足不了需要，所以公司只能形成自己的一套體系。

第六題，經理們太忙了，無暇顧及潛力股的發展。答案是B段的：Unfortunately, with today's flat organisations, where managers have functional as well as managerial responsibilities, people development all too often falls victim to heavy workloads.。不幸落在了高工作負荷的人的肩上。高工作負荷，也就是too busy。

第七題，看重作為雇主名聲的公司可以吸引潛力股。答案是C段的這么一句：if their companies are known as ones that develop their people, they will have a greater appeal to high-flyers。如果公司是以開發員工而著稱的話，將會對潛力股產生更大的吸引。以開發員工而著稱（known as ones that develop their people），名聲很好，也就是看重自己作為雇主的名聲。

1、line managers 直屬經理，業務經理

2、flat organization 扁平化的組織，即企業中的單層管理組織

對應的單詞hierarchy等級制的公司

3、poach vt.(侵入他人地界)偷獵(或捕魚), 水煮，剽竊，挖角

eg: A rival firm poached our best computer programmers.我公司的競爭對手把我們最好的計算機程序編制員挖走了。

4、runs deep 純粹是想說一下那句著名的諺語：Still water runs deep靜水流深。

5、fall victim to 成為。。的受害者

B段中的原話：People development all too often falls victim to heavy workloads.人員發展成為高負荷工作的受害者，也就是說經理們因為太忙而無暇顧及潛力股的培養，即第六題的答案。

6、retention 保留，在文中指留住員工。是風險管理中常見的專業名詞。

Fighting Fit

Fine Fitness, the health and fitness club operator, announced an impressive set of results yesterday:(19)a 38-per-cent jump in annual pre-tax profits, the company claimed that it had(20)none of the problems(21)last week by its rival, Top Fit.According to Samantha Collier,the chief executive, Fine Fitness(22)strong and is on(23)to reach its target of 100 clubs within three years, its strategy unaffected by the apparent(24)down of the economy.The company opened 12 new clubs in the past year;(25)its total to 51.They have(26)to be highly successful, with people joining in large numbers, especially in the 25-to-40 age range.Even the more(27)clubs are still seeing sales growth, along with rising retention(28)of more than 70 per cent.This can be seen as clear(29)of the appeal of Fine Fitness.Ms Collier admitted that as there were(30)too many companies competing with one another;there would almost certainly be(31)in the health-and-fitness-club sector of the market She predicted that, within a relatively short time, there might be only about three major companies still in(32).However, she declined to say which these were likely to be.Profits rose by ￡6.3 million, although there was a fall in gross margins from 31 per cent to 28.6 per cent because of higher insurance premiums, extra management costs and start-up expenses for the company's new(33)in Spain.A Stating B Reporting C Remarking D Informing A taken B felt C experienced D caught A released B issued C opened D revealed

A stays B remains C maintains D keeps 23 A track B direction C way D line 24 A falling B breaking C cutting D slowing 25 A bringing B putting C getting D mounting A shown B resulted C proved D demonstrated A installed B formed C established D confirmed A rates B standards C proportions D volumes A witness B sign C display D evidence A purely B merely C simply D barely

A union B consolidation C alliance D combination

A trade B office C commerce D business 33 A trial B venture C proposal D speculation

文章介紹了一個經營健康俱樂部的公司的情況，依舊是形勢喜人。

19題，一句話包含三個空，聯系在一起做。昨天開會，宣布了一系列結果。報告稅前收益增長了38%，公司并沒有經歷它的競爭對手所暴露的問題。19題選report，20題experienced，21題，revealed by its rival，被競爭對手暴露的問題。

22題，remains strong保持強勁;單看單詞的意思，貌似keep也可以(不過說實話，如果不是有同學提醒，我壓根想不到會填keep)聯系此句上下文，提到了在對手出現問題時這個公司表現依然強勁remain在英文詞典的解釋是：continue to exist, especially after other similar or related people or things have ceased to exist 在相似或者相關人和事出現狀況時仍然存在，所以，remain更符合這個題目的條件

23題，on track 步入正軌。公司正在實現目標的正道上。這個詞在其他完型也出現過，不過不是正確答案。

24題，slow down放緩，固定用法。經濟放緩。

25題，bring to，使總數達到51，這個題怕是要靠語感。put肯定不對，get to到達，mount在這里用法不對。

26題，proved to be證明是，固定用法

27題，這里填入的詞要和前文對照，前面說新開了12家新的俱樂部，這里的空格前有個even和more，所以應該是填入與new相對應的詞。established是已確立的(If you use established to describe something such as an organization, you mean that it is officially recognized or generally approved of because it has existed for a long time.)

28題，retention rate保留率，專有名詞(Retained earnings divided by total after-tax earnings, expressed as a percentage)，指公司稅后收益所保留的那一部分。

29題，公司吸引力的證據。clear evidence明顯的證據。不選sign，sign只是跡象。

30題，simply修飾too many從用法和意思上都對，在這里就是表強調的，意思是公司太多了。

31題，consolidation強化、合并(To consolidate a number of small groups or firms means to make them into one large organization.)，有很多的公司相互競爭，所以需要進行一個整合。這是商英里的固定說法。

32題，in business在經營。是說很快這個市場上的公司會淘汰的只剩下三個。

33題，理解了venture的意思就不難做出選擇，在這里是指商業冒險，也是商英地道說法。公司要在西班牙進行一些投機活動，因此增加了額外的管理費用。

The secret of success in electronic commerce lies in placing a new emphasis on a well-established area.That area is customer service, which is now the only point of(19)between a business and the buying public.There are a number of factors in a real-world shop that(20)people's perceptions of a business: these(21)the location and the appearance of the premises,the quality and the pricing of the merchandise or services’and the behaviour of the staff.However, if a company is trying to make a good impression with online customers,most of these factors do not(22)a part.In the(23)of these factors, the way customers are(24)when they have a reason to call has a fundamental effect on a company's ability to retain them as customers.Even more than regular telephone or in-person customers, web customers are impatient，easily frustrated and always conscious that they have other places where they can(25)their business.Preventing them from doing that means meeting them on their own(26)and providing them with what they want.This necessity, in(27)，means that companies that sell over the net must get back-end functions right.Imposing(28)requirements on customers will not work;a business that(29)on customers emailing for assistance instead of using the phone, for example, will lose repeat custom.If the phone is used, it must be answered(30), and the staff should look for ways of helping even the most awkward customers(31), as is more usual,trying to find some(32)to blame the customer for any problem.An important，final point is that it is vital that all addresses，web links and phone numbers work properly and efficiently.This ought to(33)without saying.Experience，however, shows that it does not.19、A relationship B association C.meeting D contact

20、A force B determine C decide D fix

21、A enclose B consist C include D contain

22、A get B run C play D have

23、A absence B lack C need D scarcity

24、A cared B treated C dealt D considered

25、A deliver B bring C move D take

26、A policies B standards C terms D conditions

27、A turn B sequence C line D order

28、A dense B rigid C deep D solid

29、A demands B insists C expects D instructs

30、A punctually B precisely C promptly D presently

31、A apart from B other than C except for D rather than

32、A case B excuse C fault D purpose

33、A do B make C go D come

我個人認為，完形填空這種題型屬于BEC閱讀里相對不容易把握的。其他幾個部分多參照原文就能找到答案，而完形填空的答案有的時候靠分析是得不出結果的，因為會考到一些固定用法，而且是商務英語里的固定用法。固定用法一時半會是無法積累的。要想做好BEC里的完形填空，一是要掌握一定的解題技巧(比如排除法和猜題)，二是要培養商務英語的感覺。感覺的培養也有兩種途徑，一個是多讀原版商業英語文章，另一個就是把歷年BEC真題里的完形填空原文填上空缺的單詞反復朗讀。

這篇名為《電子商務成功秘訣》的文章主要分析了從事電子商務必須考慮的幾個factor。重點考慮的是如何服務客戶，不是在線的，而是電話。

19題首先考的就是一個固定的商務英語用法。Point of contact, 接觸點。商業詞典的解釋：Person or a department serving as the coordinator or focal point of an activity or program.英文WIKI的解釋：A point of contact(POC, also single point of contact or SPOC)is the identification of, and means of communication with, person(s)and organizations(s)associated with the resource(s).26題，on one's own terms,根據某人自己的主張。聯系此句上下文，是說電子商務的客戶不好伺候，得按照他們的意思來提供他們想要的。所以后面的28題應該選擇rigid，僵硬的。意思是不能把一些僵硬的要求強加在客戶的身上。

27題，in turn相應的;in sequence按順序，依次;in line成一直線;in order整齊，秩序井然。

31題，后面的as is more usual是插入語，在這里完全可以忽略不計，聯系整個句子的意思。是說員工應該想辦法對付哪怕是最難對付的客戶，而不是找借口去指責客戶。所以應選rather than(而不是)。apart from相當于except for，除了?外(都),other than相當于except，除?以外。

32題，理解了上下文，應該選excuse。與fault相關的短語是find fault with 33題，go without saying固定用法，不言而喻的意思。

0 Regular meetings with clients are important to a healthy collaboration.They

00 may be set up by the client, for example to review with the progress of current

projects, to give new instructions that may have lead to a contract variation

or to discuss any concerns.The client meeting which can also be arranged 36 by you or another member of your company to attract from new business, to 37 address a problem unless that needs to be solved or to give an update or status 38 report on current business ventures.Your part is in these meetings will dictate

the kind of information you need and how you should prepare for them.If you

will be responding to questions put by your client, the material you present

should deal in specifically with the request that was made.The meeting should not

only move off the agenda without the permission of the person you are meeting.43 If you have prepared properly, you should be able to anticipate both questions and

to respond properly.If you are put on the spot and asked for details you do not 45 have, respond honestly-do not speak about matters as you are not familiar with.一般短文改錯常出現的錯誤有短語搭配、語法，還有根據上下文含義選出不合適的詞。所以想做好改錯，要有一定的語言基礎，還得從整體上把握整篇文章。

34題，如果這里有have，那么后面的lead應用分詞形式led(may have done)，而且考慮這里的時態，并不是已經完成，而是表示可能導致的結果。所以去掉have。

35題，這里的which必須去掉，如果不去的話，這個句子就缺少謂語動詞。

36題，attract是及物動詞，后面不需要from。

37題，根據前后文的意思，unless是多余的。

38題，“your part...”這個句子里有兩個謂語動詞，必須去掉it。

39題是對的，不知會不會有人認為這里的how可以去掉。從語法上說how去留都行，但是從后面的意思看，每個人必須根據自己的角色來做準備工作，所以how必須保留。

41題，deal with是固定短語，in是多余的。

42題，從整個句子的意思和語法上看，only都是多余的。

43題，如果both要保留，and后面的內容就必須與questions并列，可這里and后面的內容是與前面的to anticipate并列，所以both去掉。

45題，后面的you are not familiar with是修飾matters的，as在這里很多余。

Look at the statements below and the advice to businesses on the opposite page about using other companies to run their IT services.1、the need to teach skills to employees working on the outsourced process

2、remembering the initial reason for setting up the outsourced project

3、the need to draw up agreements that set out how integration is to be achieved

4、addressing the issue of staff who work on the outsourced process being at a distant site

5、the importance of making someone responsible for the integration process

6、staff on the outsourced project familiarising themselves with various details of the business

7、problems being associated with an alternative to outsourcing

When a business decides to outsource its IT services, it needs to consider the question of integration.Four experts give their views.A.Gianluca Tramcere, Silica Systems

An outsourced IT service is never a fully independent entity.It is tied to the home company's previous and continuing systems of working.But despite the added responsibility of managing new ways of working, many businesses ignore the integration process.They fail to establish contracts that define the ways in which the two companies will work alongside one another, and focus solely on the technological aspects of service delivery.B.Kevin Rayner, Domola

Businesses need to build integration competency centres dedicated to managing the integration effort.It is critical to have an individual in charge to check that the external and internal business operations work together.Although companies often think of outsourcing as a way of getting rid of people and assets, they need to remember that, at the same time, outsourcing involves gaining people.Because there is a new operation being carried out in a different way outside of the home business, this creates a training element.C.Clayton Locke, Digital Solutions

Communication is the key to success, and outsourcing to other regions or countries can lead to a range of problems.For any such initiative, it is necessary to create a team where there is good, open communication and a clear understanding of objectives and incentives.Bringing people to the home location from the outsourced centre is necessary, since it can aid understanding of the complexities of the existing system.To integrate efficiently, outsourcing personnel have to talk to the home company's executives and users to understand their experiences.D.Kim Noon, J G Tech One way to avoid the difficulties of integration is to create a joint-venture company with the outsourcer.Thus, a company can swap its assets for a share of the profits.Yet joint ventures bring potential troubles, and companies should be careful not to lose sight of the original rationale for outsourcing: to gain cost efficiencies and quality of service in an area that for some reason could not be carried out entirely in-house.The complexities and costs of a joint-venture initiative should not be underestimated.Read the article below about the changing role of human resources departments.The best person for the job

Employees can make a business succeed or fail, so the people who choose themhave a vital role to play.Employees are a company’s new ideas, its public face and its main asset.Hiring the right people is therefore a significant factor in a company’s success.(0)G If the human resources department makes mistakes with hiring, keeping and dismissing staff, a business can disappear overnight.Many companies now realise that recruiting the best recruiters is the key to success.Sarah Choi, Head of HR at Enco pic, believes that thinking commercially is a key quality in HR.Every decision an HR manager makes needs to be relevant to advancing the business.(8)...C.....That’s no longer the case.HR managers have to think more strategically these days.They continually need to think about the impact of their decisions on the bottom line.(9).....F...For example,a chief executive will expect the HR department to advise on everything from the headcount to whether to proceed with an acquisition.Why do people go into HR in the first place? Choi has a ready answer.I think most people in the profession are attracted by a long-term goal.(10)....D......Nothing happens in the company which isn’t affected by or doesn’t impact on its employees, so the HR department is a crucialpart of any business.Not all operational managers agree.An informal survey of attitudes to HR departments that was carried out last year by a leading business journal received comments such as “What do they actually contribute?”(11).....A.....As Choi points out, salaries have never been higher and, in addition, HR managers often receive substantial annual bonuses.Despite the financial rewards, HR managers often feel undervalued, and this is a major reason for many leaving their jobs.(12)...E......However, a lack of training and development is a more significant factor.These days, good professional development opportunities are considered an essential part of an attractive package,Choi explains.A But rising levels of remuneration demonstrate that the profession’s growing importance is widely recognised.B At one time, a professional qualification was required in order to progress to the top of HR.C Other departments and senior executives used to see HR managers as having a purely administrative role.D Since it’s one of the few areas where you can see the whole operation, it can lead to aninfluential role on the board.E Being seen as someone who just ticks off other people’s leave and sick days does not help build a sense of loyalty.F They therefore need to be competent in many aspects of a company’s operations.G On the other hand, recruiting the wrong staff can lead to disaster.這篇文章的標題有些misleading，“The best people for the job”，還以為是招人的標準。其實這篇文章是關于Human resource的，所以還是要適當關注文章前的說明：the article below about the changing role of human resources departments.第八題，空格后面的“That’s no longer the case”是很重要的提示。由于空格前面一直在強調commercial和business，所以在空缺的地方應該是和另一個方面相關的內容。選項C的administrative role正好滿足這個要求。前后文意思搭配在一起完全吻合。

第九題，后面的for example的很關鍵，是對前面的補充說明。“For example,a chief executive will expect the HR department to advise on everything from the headcount to whether to proceedwith an acquisition.”總裁希望人力資源經理對一切事情提出建議，從人數統計到是否進行收購。這種要求就需要人力資源經理具備很多才能。所以F的句子填在這里最合適。

第十題，答案稍微不那么明顯，不過D句中的an influential role可以和第十題的空格后的a crucial part相對應，算是答案信號。要從整體上把握第三段，這里認為HR manager 的影響是全局的、長期的，所以D句的“see the whole operation”符合情況。

第十一題，理解前后文的意思，前面說過去的operational managers不那么認可HR manager的作用，后面指出HR managers掙得多，所以中間是轉折的意思。A句的But是個信號，“上漲的薪酬水平意味著這個職位逐漸增加的重要性得到了廣泛的認可。”意思和前后都吻合，所以是正確答案。

第十二題，空格前說HR managers覺得自己的作用被低估了，所以leaving。空格后一個However，所以空格處應該還是和leaving有關的，為什么離職。E句的意思是“被視作僅僅對別人的離開和生病的日子劃勾的人是沒法幫助建立忠誠感的。”填入此處正好。