第一篇：介紹經(jīng)營業(yè)務(wù)的信函中英文

我們從我駐巴基斯坦使館商務(wù)參贊處得悉貴公司的名稱和地址，現(xiàn)借此機(jī)會與你方通信，意在建立友好業(yè)務(wù)關(guān)系。

我們是一家國營公司，專門經(jīng)營臺布出口業(yè)務(wù)。我們能接受顧客的來樣定貨，來樣中可具體需要產(chǎn)品的花樣圖案，規(guī)格及包裝裝潢的要求。

為使你方對我各類臺布有大致的了解，我們另航寄最新的目錄供參考。如果你方對產(chǎn)品有興趣，請盡快通知我方。一俟收到你方具體 詢盤，即寄送報價單和樣本。

盼早復(fù)。

SPECIMEN：INTRODUCING BUSINESS OPERATION

Dear Sirs,RE:TABLECLOTH

We have your name and adress from the Commercial Office of Chinese Embassy in Pakistan.We take this opportunity to write to you with a view to set up friend business relations with you.We are a state-owned company dealing specially with the export of

tablecloth.We are in a position to accept orders according to the customer's spmples.In the customer's spmples,request about the assorted

pattern,specification and package of the needed goods can be indicated particularly.In order to give you a gengral idea of various kinds of the table-cloth we are handling,we are airmailing you under separate cover our latest catalogue for your reference.Please let us know immediately if you are interested in our

products.We will send you our price list and sample to you as soon as we receive your specific inquiry.Looking forward to your early reply,we are.Yours faithfully

第二篇：外貿(mào)業(yè)務(wù)信函

1.向長期客戶推銷新產(chǎn)品

I enclose an illustrated supplement toour catalogue.It covers the latest designs which are now available from stock.We are most gratified that you have, for several yeas.Include a selection of our products in your mail-order catalogues.The resulting sales have been very steady.We believe that you will find our new designs most attractive.Theyshould get a very good reception in your market.Once you have had time to study the upplement , please let us know if you would like to take the matter further.We would be very happy to send samples to you for closer inspection.For your information, we are planning a range of classical English dinner services which ,should do well in the North American market.We will keep you informed on our progress and look forward to hearingfrom you.隨函寄奉配有插圖的商品目錄附頁，介紹最新設(shè)計的產(chǎn)品。貴公司的郵購目錄多年來收錄本公司產(chǎn)品，產(chǎn)品銷售成績理想，特此致以深切謝意。最新設(shè)計的產(chǎn)品巧奪天工，定能吸引顧客選購。煩請參閱上述附頁，需查看樣本，請賜復(fù)，本公司樂意交勞。本公司現(xiàn)正設(shè)計一系列款式古典的英國餐具，適合北美市場需求。如感興趣，亦請賜知。愿進(jìn)一步加強(qiáng)聯(lián)系，并候復(fù)音。

2.為商貿(mào)指南兜攬廣告

Thank you for your business.You arecurrently represented in our directory.This is the only directory of its kind which reaches all companies in the building and construction industry in the UK.Advertising in our directory was a wise move on your part.We are currently compiling a new edition of the directory which willbe published in April 1995.The new edition will be expanded to include major manufacturers of plumbing equipment in the European Community.For proper coverage in the directory, you ought to appear in more than one category.If you do opt for a multiple listing, you will be ableto buy space in additional categories at half price.You can be assured that the new edition will be on the desks of allthe major decision makers in the building and hardware trades.Please complete the enclosed form and return it with the appropriate fee.Thanks again for your business.衷心感謝惠顧。貴公司商號已刊登在本公司的商貿(mào)指南中。該指南乃唯一覆蓋英國全部建筑公司的刊物，在此刊登廣告確是明智之舉。現(xiàn)下籌備1998年4月版 的貿(mào)易批南，新版會羅列歐洲貢同體的主要鉛管業(yè)制造商。為達(dá)到出色的宣傳效果，貴公司宜考慮在不同類別刊登廣告。如蒙惠顧，除首個廣告外，其余類別的廣告將可獲半價優(yōu)惠。該指南將分送給所有建筑公司和五金器具公司主管。煩表填妥隨附表格，連同廣告費(fèi)用一并寄回。專此盼候佳音。

3.請求客戶作推薦人

Thank you for your letter of 2 November.We are delighted to hear that you are to pleased with the refurbishment of your hotel.As your know.in our line of work, we depend on good ,reports about our projects to win further business.Our clients always shop around and look for references before committing themselves.With your permission, we would like to use your hotel as a reference when we discuss similar refurbishments in the hotel industry.Would you agree to our suggesting that future clients should call you? It would also be most helpful if we could occasionally bring a client to look at your hotel.We would , of course , stay overnight at least.I'll call you next week to hear your reaction.Thanks again for you kind words.從11月2日的來函得悉閣下對貴飯店的整修感到滿意，此消息對本公司實是一鼓勵。設(shè)計行業(yè)重視聲譽(yù)，客人在選擇設(shè)計公司時必然會有所比較。如蒙允許，本公司欲請貴飯店作推薦人，證明有關(guān)整修的質(zhì)素。未知可否讓其他客戶來電垂詢? 此外，如獲允準(zhǔn)間或聯(lián)同客戶前來參觀貴飯店整修，定必有莫大幫助。當(dāng)然，本公司會預(yù)訂房間，至少留宿一晚。

4.通知 客戶價格調(diào)整

We enclose our new catalogue and price list.The revised prices will apply from 1 April 1997.You will see that there have been number of changes in our product range.A number of improved models have been introduced.Out range of washing machines has been completely revamped.Many popular lines, however, have been retained unchanged.You will be aware that inflation is affecting industry as a whole.Ws have been affected like everyone else and some price increases havebeen unavoidable.We have not, however, increased our prices across the board, In many cases, there is a small price increase, but in others, none at all.We can assure you that the quality of our consumer durables has been maintained at a high standard and that our service will continueto be first class.We look forward to receiving your orders.謹(jǐn)謝上新的商品目錄和價格表。修訂價格定于1997年4月1日起生效。產(chǎn)品系列有一大革新，增加了不少改良的型號，扒出一系列新款的洗衣機(jī)，但許多款的開動號仍保持不變。通貨膨脹影響整個工業(yè)連帶令貨品價格上漲。雖然如此，本公司并未全面提升價格，調(diào)整幅度亦不大。本公司堅守一貫信念，務(wù)求出產(chǎn)優(yōu)質(zhì)之耐用消費(fèi)品，迎合顧客的需要。謝謝貴公司多年惠顧，盼繼續(xù)合作。

5.說明價格調(diào)整原因

I enclose our new price list , which will come into effect ,from the end of this month.You will see that we have increased our prices on most models.We have ,however , refrained from doing so on some models of which we hold large stocks.We feel we should explain why we have increased our prices.We are paying 10% more for our raw materials than we were paying last year.Some of our subcontractors have raised their by as much as 15%.As you know , we take great pride in our machines and are jealous of the reputation for quality and dependability which we have achieved over the last 40 years.We will not compromise that reputation because of rising costs.We hope, therefore decided to raise the price of some of our machines.We hope you will understand our position and look forward to your orders.現(xiàn)謹(jǐn)附上本公司新價格表，新價格將于本月底生效。除了存貨充裕的商品外，其余大部分貨品均已調(diào)升價格。是次調(diào)整原因是原材料價格升幅上漲10%□，一些承包商的價格調(diào)升到15%。過去40年，本公司生產(chǎn)的機(jī)器品質(zhì)優(yōu)良、性能可靠。今為確保產(chǎn)品質(zhì)量，唯有稍為調(diào)整價格。上述情況，還望考慮。愿能與貴公司保持緊密合作。

6.回復(fù) 感謝信

We greatly appreciate your letter describing the assistance you received in solving your air-conditioning problems.We are now in our fifty year of operation, and we receive many letters like your indicating a high level of customer satisfaction with our installation.We are pleased that our technical staff assisted you so capably.We would like you to know that it you need to contact us at any time in the future.Our engineers will be equally responsive to your request for assistance.If we can be of service to you again, please let us know.Thank you again for your very kind letter.承蒙來信贊揚(yáng)本公司提供的空調(diào)維修工程服務(wù)，欣喜不已。五年前開業(yè)至今，屢獲客戶來函嘉獎，本公司榮幸之至。欣悉貴公司識技術(shù)人員的服務(wù)，他日苛有任何需要，亦請與本公司聯(lián)絡(luò)，本公司定當(dāng)提供優(yōu)秀技師，竭誠效勞。在此謹(jǐn)再衷心感謝貴公司的贊賞，并請繼續(xù)保持聯(lián)絡(luò)。

7.請客戶征詢其它公司

Thank you for your enquiry of 5 May concerning silk blouses.We regret to say that we do not manufacture clothing to your own designs to the highest European standards: Swan Textiles corporation The industrial zone Shekou We supply the factor with all their silk materials, I enclose a swatch of our stock materials for your examination.Should you desire any of these samples made up into finished products , we can supply the swan factory with them.We hope that this will be of help to you and wish you every success in your business dealings.謝謝5月5月日來函查詢關(guān)于紆綢罩衫的事宜。本公司只生產(chǎn)紆綢布料，供應(yīng) 紡織 品批發(fā)商和制造廠家，并沒有制造成衣，因而未能接受貴公司訂貨，謹(jǐn)致萬分歉意然而，本公司樂意推薦本地一家生產(chǎn)優(yōu)質(zhì)男裝的工廠，相信可按貴公司設(shè)計的款式制造符合歐洲最高標(biāo)準(zhǔn)的 服裝 ：蛇口工業(yè)區(qū)天鵝 紡織 品公司。該廠的 絲綢 布料全由本公司供應(yīng)，隨函了什樣本以供查閱，如貴公司認(rèn)為適合，本公司樂意負(fù)責(zé)供應(yīng)所需布料。愿上資料對貴公司有所幫助。謹(jǐn)祝生意興隆，事事順達(dá)。

8.改善服務(wù)

Thank you for your letter of 26 January.I apologize for the delivery problems you had with us last month.I have had a meeting with our production and shipping managers to work out a better system for handling your account.We know we made a mistake on your last order.Although we replaced it for you.we want to make sure it does not happen again.We have devised the enclosed checklist to use for each of your future order.It includes your firm's particular specifications, packing requirements and marking instructions.I believe can service your company better and help you operations run more smoothly with this safeguard.Please contact us if there are any additional points you would like us to include.感謝1月26日來信。對上月貴公司更換所需貨品，唯恐類似事件再發(fā)生，本公司生產(chǎn)、運(yùn)輸和出口部經(jīng)理已商議制訂更有效方法處理貴公司事務(wù)，并為此特別設(shè)計清單。隨信奉上該清單，供貴公司今后訂貨之用。當(dāng)中包括特殊規(guī)格、包裝要求和樗說明等欄目，相信此舉有助本公司提供更佳服務(wù)，促進(jìn)雙方合作。如欲增設(shè)任何欄目于該清單上，懇求惠示。

9.拒絕客戶的要求

Thank you for your enquity of 25 August.We are always pleased to hear from a valued customer.I regret to say that we cannot agree to your request for technical information regarding our software security sysytems.The fact is,that most of our competitors also keep such information private and confidential.I sincerely hope that this does not inconvenience you in any way.If there is any other way in which we can help.do not hesitte to contact us again.8月25日信收悉，謹(jǐn)此致謝。來信要求本公司提供有關(guān)軟件保密系統(tǒng)的技術(shù)資料，但鑒于同行向來視該等資料為機(jī)密文件，本公司亦不便透露，尚祈見諒。我真誠地希望這樣不會對貴公司造成不便。如需本公司協(xié)助其他事宜，歡迎隨時賜顧垂詢。祝業(yè)務(wù)蒸蒸日上!

10.應(yīng)付難辦的客戶

We have been doing business together for a long time and we value our relationship of late, we have not been able to provide the kind of service we both want.The problem is that your purchasing department is changing orders after they have been placed.This has led to confusion and frustration for both of our companies.In several instances.you have returned goods that were originally ordered.To solve the problem , I propose that on receipt of an order, our sales staff contact you to verify it.If you decide on any changes, we will amend the order and fax you a copy so that you can check it.I trust this system will cut down on delays and errors, and allow our operations to run smoothly.承蒙多年惠顧，本公司感激萬分。然近來合作出現(xiàn)問題，令服務(wù)水準(zhǔn)未能符合對方要求，本公司為此提憂不已。貴公司采部發(fā)出定單后，再三更改內(nèi)容;更有甚者，屢次退回訂購之貨品，導(dǎo)致了雙方公司工作中的混亂和困惑。為避免問題日趨嚴(yán)重，特此在接到定單后，由本公司銷售人員與貴公司復(fù)核。若需作出改支，本公司把定單修改后電傳副本，供貴公司查核。盼望上述 辦法 經(jīng)受減少延誤，促進(jìn)雙方業(yè)務(wù)發(fā)展。

11.祝賀新公司成立

It has just come to our attention that you have lately opened your new European headquarters in Brussels.Congratulations on your bold venture.As you know , our companies have had a long business association in the UK.We look forward to collaborating with you in your European venture.Please let us know if we can be of any assistance to you.We will be delighted to help.We wish you the very best of luck and a prosperous future.12.非正式的預(yù)約要求

Could we meet some time this month to discuss the hypermarket proposal? We want to make decision by the beginning of next month.We would very much like to hear your thoughts before we make any definite plans.Could you choose a venue for the meeting? I can fly to London any time, Perhaps you would prefer Lyon or Paris? I leave it to you to choose.I look forward to seeing you again.您好!未知能否于本月會面，商談有關(guān)特大自助市場的建議呢?我們準(zhǔn)備于下月初作出最后 決定。在未訂下明確計劃之前，希望能咨詢的意見。敢問能否選定會面地點?在倫敦、巴黎或里昂商談都可以，悉隨尊便。期待與您見面。

13.物色代理商

Our company manufactures a range of printing presses that are used successfully by companies in over 20 countries.A product specification brochure is enclosed.We are considering expanding our products to new markets and we would appreciate you assistance.In particular , we would like to identify the best agents who are currently serving the printing industryin your region.We are looking for organizations which conduct their business in a truly professional manner.They must be fully conversant with thetechnical side of the printing industry and have a comprehensive understanding of all the features of the lines t6hey represent.We would be very grateful if you could take a few moments to send us the names of three or four organizations that match our requirements.We shall then contact them to explore the possibility of establishing a

mutually acceptable business relationship.Thank you very much for your time and consideration in this matter.本公司生產(chǎn)的一系列印刷機(jī)，獲二十多個國家的公司采用。隨函附上產(chǎn)品規(guī)格說明書，謹(jǐn)供參考。現(xiàn)為該產(chǎn)品開拓新市場，希望得知貴地區(qū)從事印刷工業(yè)的代理商資料。如蒙貴公司協(xié)助，將不勝感激。如能撥冗寄來數(shù)個符合上述要求代理商商號，則感激不盡。本公司將與其聯(lián)系，研究能否建立互惠互利折業(yè)務(wù)關(guān)系。右蒙惠告，不勝感荷!

14.歡迎新代理商

I would like to welcome you to our organization.We are very pleased to have you on our ream.I know that you will be equally proud of our products.Our European sales Representative, Antoine Gerin , will be in touch with you at regular intervals.Please feel to call him any time you have a problem, If I can regular intervals.Please feel free to call him any time you have a problem.If I can ever be of service, please call me.I am planning a trip to France next month, and I am looking forward to meeting you.In the meantime, the best of luck with our product line.歡迎加入本公司成為我們的一分子。相信您也會以本公司的產(chǎn)品為榮。歐洲銷售代理安東尼·格林會定期與聯(lián)絡(luò)，遇有問題可與他商討。若有其他需要，歡迎向我提出。下月我將赴法國一游，期望能與您會面。謹(jǐn)祝產(chǎn)品銷量節(jié)節(jié)上升。

15.要求約見

Would you be interested in stocking a radical new departure in laptop computers? I would very much like to brief you on this great innovation.Could we make an appointment? The machine is the same size as most laptops but comes with some totally new features.The retail price will undercut its nearest competitor by at least 20%.I shall be in the UK from 1 September to 20 October.If you would like to know more, just fax or telex me.貴公司有沒有考慮配置最新型號的手提電腦?本公司誠意推介該嶄新產(chǎn)品，盼能預(yù)約時間作一介紹。該電腦體積和同類電腦相仿，但配備多項先進(jìn)功能。其零 售 價較同類產(chǎn)品便宜20%以上。本人將于9月1日至10月20日逗留英國。如蒙撥冗了解該產(chǎn)品資料，煩 請函復(fù)。

第三篇：八種經(jīng)典中英文商務(wù)信函

八種經(jīng)典中英文商務(wù)信函范文

第一種、介紹信 Letters of Introduction 實例之一：Dear Mr./ Ms.This is to introduce Mr.Frank Jones our new marketing specialist who will be in Londonfrom April 5 to mid April on business.We shall appreciate any help you can give Mr.Jones and will always be happy toreciprocate.Yours faithfully尊敬的先生/小姐，現(xiàn)向您推薦我們的市場專家弗蘭克瓊斯先生。他將因公務(wù)在四月 15 日到四月中旬期間停留倫敦。我們將非常感謝您向瓊斯先生提供的任何幫助，并非常高興施以回報。您誠摯的

實例之二：Dear Mr./ MsWe are pleased to introduce Mr.Wang You our import manager of Textiles Department.Mr.Wang is spending three weeks in your city to develop our business with chief manufacturesand to make purchases of decorative fabrics for the coming season.We shall be most grateful if you will introduce him to reliable manufacturers and give himany help or advice he may need.Yours faithfully尊敬的先生/小姐，我們非常高興向您介紹我們紡織部的進(jìn)口經(jīng)理王有先生。王先生將在你市度過三周，他要與主要的生產(chǎn)廠家拓展商務(wù)并為下一季度采購裝飾織品。如能介紹他給可靠的生產(chǎn)廠家，向他提供所需的任何幫助或建議，我們將不勝感謝。您誠摯的

第二種、約定 Appointments 實例之一：Dear Mr./Ms Mr.John Green our General Manager will be in Paris from June 2 to 7 and would like to come and see you say on June 3 at 2.00 p.m.about the opening of a sample room there.Please let us know if the time is convenient for you.If not what time you would suggest Yours faithfully尊敬的先生/小姐我們的總經(jīng)理約翰格林將于六月 2 日到 7 日在巴黎，有關(guān)在那開樣品房的事宜，他會于六月3 日下午 2：00 點拜訪您。請告知這個時間對您是否方便。如不方便，請建議具體時間。您誠摯的

以下為回信范文Dear Mr./ Ms Thank you for your letter informing us of Mr.Green’s visit during June 2-7.Unfortunately, Mr.Edwards our manager is now in Cairo and will not be back until the second half of June.He would however be pleased to see Mr.Green any time after his return.We look forward to hearing from you.Yours faithfully尊敬的先生/小姐謝謝來函告知我方六月 2-7 日格林先生的來訪。不巧，我們的總經(jīng)理艾得華先生現(xiàn)正在巴黎，到六月中旬才能回來。但他回來后愿意在任何時間會見格林先生。希望收到您的來信。您誠摯的Back to Top 實例之二：Dear Mr/MsI represent the W/P Electronics Company in Dallas and will be in

Kunming from nextMonday to Friday October 5-9.I should like to call on you to discuss our new monitor.Would 0930 hours on Tuesday October 6 be convenientI shall be in Beijing at the Great Wall Hotel from Tuesday September 29 until SundayOctober 4 where a message will reach me.If the day is not convenient will you pleasesuggest another.Yours faithfully尊敬的先生/小姐我是達(dá)拉斯 W/P 電子公司的代表，將于下周一到周五（10 月 5-9 日）住留昆明。我樂于請您商討我們新的顯示器。星期二即 10 月 6 日上午 09：30 是否方便？從周二，即 9 月 29 日，我將住在北京的長城賓館，直到周六，即 10 月 4 日，在那會有通知給我。如商討日期不方便，請另外建議。lt 以下為回信范文 gtDear Mr/MsThank you for your letter of September 26.We shall be very pleased to see you and discussyour new monitor but October 6 is not suitable.We will be happy to meet with you at 9:30a.m.on Wednesday October 7 if the time is convenient for you.We look forward to meeting you.Yours faithfully尊敬的先生/小姐我們將很高興與您會面并與您商談新的顯示器，但 10 月 6 日不太合適。如方便的話，我們愿在 10 月 7 日與您會面。期待與您見面。您誠摯的

實例之三： Dear Mr./ MsI am at present in Hamburg visiting the harbour with a view to making known our new typeof container for use in Europe.I shall be in Antwerp on Wednesday 4th June and should like to call on you at 2.00 p.m.on that day.If I do not hear from you to the contrary I shall assume that it will be convenient for me tocall at that time.Yours faithfully尊敬的先生/小姐我現(xiàn)正在漢堡參觀港口，以讓歐洲了解并使用我們的新型集裝箱。星期三即六月 4 日，我將到安特衛(wèi)普，我會于當(dāng)天下午 2：00 打電話給你。對此約定如不來信，我將認(rèn)為于這個時間打電話是方便的。您誠摯的Back to Top4.Dear Mr./ MsMr.Jack Baron our personnel director has asked me to acknowledge your application forthe post of accountant and to ask you to come to see him on Friday afternoon 5th July athalf past two.I will appreciate your letting me know whether you will be able to come.Yours faithfully尊敬的先生/小姐杰克巴倫先生，我們的人事主任，讓我向你申請會計職位表示感謝，并請你于 7 月 5 日星期五的下午兩點半來見他。是否能來，請告知，多謝。您誠摯的Back to Toplt 以下為回信范文 gtDear Mr./ MsThank you for your letter of yesterday inviting me to come for an interview on Fridayafternoon 5th July at 2:30.I shall be happy to be there as requested and will bring mydiploma and other papers with me.Yours faithfully尊敬的先生/小姐謝謝昨日來信通知我面試，我將于要求的 7 月 5 日，周五下午兩點半到達(dá)，并帶去我的證書及其它書面材料。你誠摯的

第三種、通知與確認(rèn) Acknowledgments amp Confirmations

實例之一： 通知對方接到來信 Acknowledging receipt of letters1.Dear Mr./ Mshank you for your letter No.A-3 of 6th May offering us 6 UI-4 Viewdatas.We have passedit on to our Technical Department for their consideration.We shall reply as soon as possible.Yours faithfully尊敬的先生/小姐謝謝您五月六日標(biāo)號為 A-3 的來信，該信向我們提供 6 UI-4 圖像數(shù)據(jù)。我們已把該信轉(zhuǎn)給了技術(shù)部，備他們考慮。我們將盡快回信你誠摯的Back to Top2.Dear Mr/MsWe have today received with thanks information concerning transactions on the New YorkWheat Exchange which will be made full use of by our research department.We look forward to further cooperation with you.Yours faithfully尊敬的先生/小姐我們今天收到了有關(guān)紐約小麥交易所的業(yè)務(wù)信息，非常感謝，我們的研究部門將充分利用這些信息。期待與你進(jìn)一步合作。你誠摯的

實例之二： 確認(rèn)達(dá)成的協(xié)議 Confirming agreements reached3.Dear Mr./ MsLast Friday when we were discussing the problems of defective containers.You suggestedthat I simply mail you a report each month on the number of return by customers rather thansend the defective containers to you.I plan to put this into effect at once.But I first want to make sure that I understand youcorrectly.If I don’t hear from you within the coming week I’ll assume that you approve.Yours faithfully尊敬的先生/小姐上周五，我們討論了次品集裝箱的問題，你建議我只需把顧客每月退回的次品集裝箱的數(shù)量寫個報告給你，而不是直接退集裝箱。我計劃立即付諸現(xiàn)實。但我想確認(rèn)我理解正確，到下周為止，如我不能收到你的來信，我即認(rèn)為 你沒有異議。你誠摯的4.Dear Mr/MsWe write to confirm our agreement reached during our conversation on 9th June aboutspecial discounts on M-S Acoustical Partitions as described on page 8 of our catalogue.These prices will prevail through 30 June.Partition dimension Regular Price Each Special price Each12 or more4X4’ US 112.75FOB Bern US98.20 FOB Bern4x5’ US132 115.505x5’ US152.75 129.85We will be happy to receive your orderYours sincerely尊敬的先生/小姐我們寫信想確認(rèn)六月九日談話中就 M-S 聲音隔板特別折扣達(dá)成的協(xié)議。這些隔板在我們目錄泊第八頁有描述。下列價格六月三十日前有效：聲音隔板規(guī)格 每只常規(guī)價 每只特別價（12 及以上）4X4’ US 112.75FOB 波恩 US98.20 FOB 波恩4x5’ 132 115.505x5’ 152.75 129.85我們將很榮幸收到你的定單你誠摯的5.Dear Mr/MsAs our telephone negotiation this morning was very brief and proceeded so smoothly Ithought it might be advisable to summarize the agreement:I offered US56/kg CIF EMPYou asked for US60I countered US58/kgYou accepted the figureI look forward to signing the contract when we meet next week.Yours faithfully尊敬的先生/小姐今天上午我們的電話協(xié)商簡短而融洽，我想

簡單總結(jié)一下協(xié)議：我報價為：US56/kg CIF EMP，你還價為 US60，我讓價為 US58/kg你同意這個價格。下周見面時我期待能簽訂合同。你誠摯的

第四種、告示 Announcements 實例之一： 開業(yè) Opening of new businessDear Mr./ MsWe have opened at the above address a sales office for our products here in New York.Weemploy a staff of consultants and a well-trained service department which makes routinechecks on all equipment purchased from us.We would be pleased if you would take full advantage of our services and favorableshopping conditions.We fully guarantee the quality of our products.Yours faithfully尊敬的先生/小姐，我們已在紐約上述地址為我們的產(chǎn)品開設(shè)了一家辦事處。我們雇有一個咨詢?nèi)藛T和一支受過良好訓(xùn)練的服務(wù)隊伍，可以為從我處購買的設(shè)備進(jìn)行日常檢查。如果你能充分利用我們的服務(wù)和良好的購物環(huán)境，我們會很高興。我們?nèi)姹ＷC產(chǎn)品的質(zhì)量。你誠摯的

實例之二： 建立辦事處 Establishment of new branchDear Mr./ MsOwing to the large increase in the volume of our trade with this country we have decided toopen a branch here with Mr.Wang Lo as manager.The new branch will open on 1st Marchand from that date all orders and inquiries should be sent to Mr.Wang Lo at the aboveaddress instead of to our London office.We take this opportunity to express our thanks for your cooperation in the past.We hopethe new arrangements will lead to even better results.Yours faithfully尊敬的先生/小姐，因在該國貿(mào)易額大量增加，我們決定在這里開設(shè)一家分支，由王洛先生任經(jīng)理。新辦事處將于三月一日開業(yè)，今后所有的訂單和詢價請按上述地址送到王洛先生那，而不是倫敦辦公室。我們籍此機(jī)會向您過會與我們的合作表示感謝，我們希望新的安排能產(chǎn)生好的結(jié)果。你誠摯的

實例之三： 歇業(yè) Discontinuation of businessDear Mr/MsWith the demolition of our premises at the above address under a redevelopment schemethe part of our business carried on there will be discontinued after the end of October.On Monday 1st October we are holding a closing-out sale.Stock on hand will be clearedregardless of cost.There will be substantial reductions in all departments andin some cases prices will be marked down by as much as one half.Stock to be cleared is unrivaled in both variety and quality.As the sale is likely to be wellattended we hope you make a point of visiting the store as early as possible during theopening days.Yours faithfully尊敬的先生/小姐，隨著在經(jīng)營重組計劃下而取消的上述經(jīng)營場所，該處的業(yè)務(wù)將于十月底后停止。在十月一日，星期一，我們將組織一次清倉銷售，現(xiàn)有庫存不論成本都將清售。所有部門都將大幅消價，有的商品折價會達(dá)一半。清倉商品無論

種類還是質(zhì)量都無可挑剔。因此次銷售參加人員可能較多，我們希望您在清倉銷售期間盡早來。你誠摯的

實例之

四、更改名稱和地址 Change of name and addressDear Mr./ MsAt our company meeting on 4 September it was decided that the name of our companywould be changed to CNMIEC Lee Co.At the same time it was decided to move thecompany from the above address to No3-6 Broadway Street.We will appreciate your informing the appropriate departments of these changes.Yours faithfully尊敬的先生/小姐，在公司九月四日的會議上，我們公司的名稱已決定改為 CNMIEC 李氏公司。同時公司由現(xiàn)在地址移到百老匯街 3-6 號。如能把這些變化通知相關(guān)部門，我們將不勝感激。你誠摯的

實例之五： 新的任命 New appointmentDear Mr./ MsWe wish to notify you that Mr.Robert Smart who has been our representative in SouthwestEngland for the past seven years has left our service and therefore no longer has authorityto take orders or collect accounts on our behalf.We have appointed Mr.Fred Peterson in his place.Mr.Peterson has for many years beenon our sales force and is thoroughly familiar with the needs of customers in your area.Wetrust you will have good cooperation from him.Yours faithfully尊敬的先生/小姐，我們在此通知您，過去七年在英格蘭西南任我們代表的羅伯特斯馬特先生已離開我們公司，他不再代表公司接受訂單收款。我們已任命弗萊德彼特森代替他的位置。彼特森先生已在我們的銷售部門任職多年，完全熟悉你地區(qū)顧客的需要。我們相信您和他能有好的合作。您誠摯的

實例之六： 公司的建立與重組Establishment or reorganization of companyDear Mr./ MsWe are pleased to announce that as of 1st June our firm will merge with D amp W Co.of thistown to form the new firm of CN/CW Co.The new firm will carry on business at 6 Rue deToqueville Tripoli to which address please send all communications after 31st May.We appreciate the confidence you have placed in us in the past and look forward tocontinued dealings with you.Yours faithfully尊敬的先生/小姐，我們高興的宣布，由于六月一日我們公司將于該鎮(zhèn)的 DampW 公司合并，成立新的 CN/CM 公司。新公司將在 Tripoli 的 Rue de Toqueville 六號辦公，五月三十一日后所有信息請寄新地址。我們感謝您過去對我的信任并希望繼續(xù)與您來往。您誠摯的

第五種、咨詢 Consultation 實例之一： 詢問信息Dear Mr./ MsWe are much concerned that your sales in recent months have fallen considerably.At firstwe thought this might be due to a slack market but on looking into the matter more closelywe find that the general trend of trade during this period

has been upwards.It is possible that you are facing difficulties of which we are not aware.If so we would like toknow what we can do to help.We therefore look forward to receivingfrom you a detailed report on the situation and suggestions as to how we may help inrestoring our sales to their former level.Yours faithfully尊敬的先生/小姐，我們非常關(guān)心你方銷售近幾個月大幅度下降。開始我們以為是市場疲軟，但仔細(xì)研究問題，我們發(fā)現(xiàn)過去這段時間貿(mào)易的總趨勢是上升的。有可能你方面臨我方還不知道的困難，如是這樣，我方想知道是否能幫助什么。我們期望收到關(guān)于問題的詳細(xì)報告，及建議我們怎樣幫助才能把銷售恢復(fù)到原來的水平。您誠摯的

第六種、道歉與解釋 Appology amp Explanation 實例之一：Dear Mr./ MsWe are sorry we cannot send you immediately the catalogue and price list for which youasked in your letter of March 10.Supplies are expected from the printers in two weeks andas soon as we receive them we will send you a copy.Yours faithfully尊敬的先生/小姐，對三月十日來信所要目錄和價格單，很抱歉不能馬上寄去。印刷商兩周后供貨，一旦收到，我們將給您寄去一份。您誠摯的

實例之二： Dear Mr./ MsI was very concerned when I received your letter of yesterday complaining that the centralheating system in your new house had not been completed by the date promised.On referring to our earlier correspondenceI find that I had mistaken the date for completion.The fault is entirely mine and I deeply regret that it should have occurred.I realize the inconvenience our oversight must be causing you and will do everythingpossible to avoid any further delay.I have already given instructions for the work to havepriority and the engineers working on the job to be placed on overtime.Thesearrangements should see the installation completed by next weekend.Yours faithfully尊敬的先生/小姐，昨天收到你的來信，抱怨你新家的中央加熱系統(tǒng)未按規(guī)定時間裝好，對此我非常關(guān)心。參考較早的通信，我發(fā)現(xiàn)我搞錯了完成日期。錯誤完全是我的，對此我非常抱歉。認(rèn)識到我們的疏忽給你造成的不便，我們將竭盡全力避免再耽擱。我已指示這項工作優(yōu)先做并讓工程人員加班。這樣安排會于下周完成安裝。你誠摯的

第七種、提示 Attention 實例之一：Dear Mr./ MsOn 14 November I submitted a bill for services rendered to your office at the LilleInternational Exposition.More than a month has now elapsed without payment oracknowledgment of my bill.Please check this oversightand remit payment at your earliestconvenience.I look forward to future services to your corporation.Thank you for your

prompt attention to this matter.Yours faithfully尊敬的先生/小姐，十一月十四日我向你辦公室在 Lille 國際博覽會上提供的服務(wù)提交了帳單。一個月過去了你既沒有付款也沒有認(rèn)可帳單。請檢查這一疏忽并在最方便的時候付款。期望以后還為你公司服務(wù)。謝謝您能對此事盡快重視起來。你誠摯的第八種、感謝信 Thank-You Letter實例之一：Dear Mr./ MsThank you for your letter of June 4 enclosing an account of the organization and work ofyour Chamber of Commerce and Industry.We are very grateful for such a detailed account of your activities.This information iscertain to help increase our future cooperation.Yours faithfully尊敬的先生/小姐，謝謝您六月四日的來信及隨信附上的說明書，該說明書描述了你們工商總會的工作與組織結(jié)構(gòu)。對給我們一個你們活動如此詳細(xì)的描述，我們表示非常感謝。這一信息一定能幫助促進(jìn)我們未來的合作。你誠摯的

第八種、祝賀信 Congratulation Letter 實例之一：Dear Mr./ MsOn the occasion of the 35th anniversary of your National Day please accept our heartiestcongratulations.May the trade connections between our countries continue to develop witheach passing dayYours faithfully尊敬的先生/小姐，值此國慶三十五周年之際，請接受我們最真誠的祝賀。愿我們兩國之間的貿(mào)易聯(lián)系持續(xù)發(fā)展。你誠摯的實例之二：Dear Mr.MinisterAllow me to convey my congratulations on your promotion to Minister of Trade.I amdelighted that many years service you have given to your country should have beenrecognized and appreciated.We wish you success.

第四篇：業(yè)務(wù)經(jīng)營經(jīng)驗介紹(電信)

精選范文:業(yè)務(wù)經(jīng)營經(jīng)驗介紹(電信)(共2篇)業(yè)務(wù)經(jīng)營經(jīng)驗介紹(電信)自開展“激情夏日 溫馨服務(wù)”營銷突擊戰(zhàn)活動以來，大進(jìn)支局在小靈通、智能公話業(yè)務(wù)發(fā)展和欠費(fèi)回收工作上取得了一定成績，主要的經(jīng)驗是：一是根據(jù)市分公司“激情夏日 溫馨服務(wù)”營銷突擊戰(zhàn)活動具體部署，召開了班級長會議，按照市分公司的kpi指標(biāo)，分解和布置營銷任務(wù)，組織全支局員工開展你追我趕的勞動競賽。支局的每個班組都組織開展了各具特色的業(yè)務(wù)營銷活動，他們經(jīng)過詳細(xì)的市場調(diào)研和分析，鎖定潛在的發(fā)展對象，建立健全用戶檔案資料，有的放矢地開展?fàn)I銷工作。支局長主要是到各企事業(yè)單位向負(fù)責(zé)人宣傳推廣電信業(yè)務(wù)；社區(qū)經(jīng)理利用平時裝機(jī)修障的機(jī)會動員潛在用戶進(jìn)行業(yè)務(wù)營銷；營業(yè)員則利用每月25日后用戶上門繳費(fèi)的黃金時間，組織員工進(jìn)行“一對一”的業(yè)務(wù)宣傳營銷活動，有針對性地對高話費(fèi)用戶進(jìn)行小靈通、公話和卡類業(yè)務(wù)的營銷。同時，還聘用了兩位學(xué)生進(jìn)行電話營銷，逐戶打電話給用戶介紹電信業(yè)務(wù)營銷政策和業(yè)務(wù)優(yōu)勢。二是在當(dāng)前頻頻拉閘限電的情況下，小靈通基站的用電得不到保證，影響了小靈通的通信質(zhì)量。面對這一情況，為保證小靈通網(wǎng)絡(luò)的高質(zhì)量運(yùn)行，為用戶提供優(yōu)質(zhì)的通信服務(wù)，我們?nèi)ψ龊眯§`通網(wǎng)絡(luò)優(yōu)化工作，利用在基站上加裝u等方式使小靈通網(wǎng)絡(luò)的接通率、掉話率等質(zhì)量指標(biāo)明顯改善，以可靠的通信網(wǎng)絡(luò)滿足不斷擴(kuò)大的小靈通用戶的通信需求，為經(jīng)營發(fā)展提供有力的支撐。在營銷上，充分做好市場調(diào)研，認(rèn)真研究用戶消費(fèi)心理，充分利用市公司推出的營銷政策，結(jié)合當(dāng)?shù)氐膶嶋H靈活采取不同的營銷策略，有效地激發(fā)了消費(fèi)者的消費(fèi)欲望，掀起了一波波用戶爭相購小靈通的熱潮。三是繼續(xù)深入開展欠費(fèi)“雙達(dá)標(biāo)”活動，加大催費(fèi)力度，按月分解指標(biāo)到每位員工，主要利用清晨、中午、傍晚用戶在家的時間上門催繳，沒有聯(lián)系上的再通過97系統(tǒng)上資料查找聯(lián)系號碼或通過欠費(fèi)用戶的親戚、朋友取得聯(lián)系號碼進(jìn)行電話催繳，多管齊下催繳欠費(fèi)，確保欠費(fèi)率達(dá)到要求。僅商客組在開展活動后的50天時間里，就收繳欠費(fèi)9792元。四是智能電話由商客經(jīng)理針對大進(jìn)鎮(zhèn)的所有店面、商鋪進(jìn)行業(yè)務(wù)營銷，從宣傳電信公話的優(yōu)惠資費(fèi)政策、分析話費(fèi)的結(jié)構(gòu)入手對原使用其它通信運(yùn)營商公話的用戶進(jìn)行策反，通過熟人、朋友進(jìn)行親情營銷，取得了良好的效果。

大進(jìn)支局 二○○四年八月一日 [業(yè)務(wù)經(jīng)營經(jīng)驗介紹(電信)(共2篇)]篇一：業(yè)務(wù)經(jīng)營經(jīng)驗介紹電信

業(yè)務(wù)經(jīng)營經(jīng)驗介紹(電信)自開展“激情夏日 溫馨服務(wù)”營銷突擊戰(zhàn)活動以來，大進(jìn)支局在小靈通、智能公話業(yè)務(wù)發(fā)展和欠費(fèi)回收工作上取得了一定成績，主要的經(jīng)驗是：

一是根據(jù)市分公司“激情夏日 溫馨服務(wù)”營銷突擊戰(zhàn)活動具體部署，召開了班級長會議，按照市分公司的kpi指標(biāo)，分解和布置營銷任務(wù)，組織全支局員工開展你追我趕的勞動競賽。支局的每個班組都組織開展了各具特色的業(yè)務(wù)營銷活動，他們經(jīng)過詳細(xì)的市場調(diào)研和分析，鎖定潛在的發(fā)展對象，建立健全用戶檔案資料(material)，有的放矢地開展?fàn)I銷工作。支局長主要是到各企事業(yè)單位向負(fù)責(zé)人宣傳推廣電信業(yè)務(wù)；社區(qū)經(jīng)理利用平時裝機(jī)修障的機(jī)會動員潛在用戶進(jìn)行業(yè)務(wù)營銷；營業(yè)員則利用每月25日后用戶上門繳費(fèi)的黃金時間，組織員工進(jìn)行“一對一”的業(yè)務(wù)宣傳營銷活動，有針對性地對高話費(fèi)用戶進(jìn)行小靈通、公話和卡類業(yè)務(wù)的營銷。同時，還聘用了兩位學(xué)生進(jìn)行電話營銷，逐戶打電話給用戶介紹電信業(yè)務(wù)營銷政策和業(yè)務(wù)優(yōu)勢。

二是在當(dāng)前頻頻拉閘限電的情況下，小靈通基站的用電得不到保證，影響了小靈通的通信質(zhì)量。面對這一情況，為保證小靈通網(wǎng)絡(luò)的高質(zhì)量運(yùn)行，為用戶提供優(yōu)質(zhì)的通信服務(wù)，我們?nèi)ψ龊眯§`通網(wǎng)絡(luò)優(yōu)化工作，利用在基站上加裝ups等方式使小靈通網(wǎng)絡(luò)的接通率、掉話率等質(zhì)量指標(biāo)明顯改善，以可靠的通信網(wǎng)絡(luò)滿足不斷擴(kuò)大的小靈通用戶的通信需求，為經(jīng)營發(fā)展提供有力的支撐。在營銷上，充分做好市場調(diào)研，認(rèn)真研究用戶消費(fèi)心理，充分利用市公司推出的營銷政策，結(jié)合當(dāng)?shù)氐膶嶋H靈活采取不同的營銷策略，有效地激發(fā)了消費(fèi)者的消費(fèi)欲望，掀起了一波[業(yè)務(wù)經(jīng)營經(jīng)驗介紹(電信)(共2篇)]波用戶爭相購小靈通的熱潮。

三是繼續(xù)深入開展欠費(fèi)“雙達(dá)標(biāo)”活動，加大催費(fèi)力度，按月分解指標(biāo)到每位員工，主要利用清晨、中午、傍晚用戶在家的時間上門催繳，沒有聯(lián)系上的再通過97系統(tǒng)上資料(material)查找聯(lián)系號碼或通過欠費(fèi)用戶的親戚、朋友取得聯(lián)系號碼進(jìn)行電話催繳，多管齊下催繳欠費(fèi)，確保欠費(fèi)率達(dá)到要求。僅商客組在開展活動后的50天時間里，就收繳欠費(fèi)9792元。

四是智能電話由商客經(jīng)理針對大進(jìn)鎮(zhèn)的所有店面、商鋪進(jìn)行業(yè)務(wù)營銷，從宣傳電信公話的優(yōu)惠資費(fèi)政策、分析話費(fèi)的結(jié)構(gòu)入手對原使用其它通信運(yùn)營商公話的用戶進(jìn)行策反，通過熟人、朋友進(jìn)行親情營銷，取得了良好的效果。

大進(jìn)支局

二○○四年八月一日

篇二：國際電信運(yùn)營商全業(yè)務(wù)經(jīng)營成功經(jīng)驗點評

從國際電信業(yè)的現(xiàn)狀及趨勢來看，全業(yè)務(wù)是電信業(yè)發(fā)展的必由之路。2008年世界500強(qiáng)中有22家電信企業(yè)，其中全業(yè)務(wù)經(jīng)營的企業(yè)達(dá)到18家，所占比例達(dá)到81.8%。概括起來，國際電信運(yùn)營商全業(yè)務(wù)經(jīng)營成功經(jīng)驗主要表現(xiàn)在以下幾個方面。

實現(xiàn)業(yè)務(wù)融合創(chuàng)新。通過業(yè)務(wù)融合創(chuàng)新，為用戶提供一站式服務(wù)。主要包括三個方面：

1.產(chǎn)品組合捆綁。2007年1月美國at&t推出以iptv為主打的u-verse業(yè)務(wù)，并與固定和移動業(yè)務(wù)捆綁銷售；英國電信2003年針對企業(yè)用戶推出了“btmobile office”；法國電信將固定語音、互聯(lián)網(wǎng)、電視、移動等服務(wù)捆綁起來向客戶提供，如針對家庭推出“family talk”組合套餐。2.集成服務(wù)。德國電信的t-systems部門將電信和信息技術(shù)與整個系統(tǒng)解決方案捆綁在一起，為行業(yè)客戶提供包括咨詢、流程運(yùn)作、it和電信解決方案在內(nèi)的一站式服務(wù)；法國電信針對企業(yè)客戶推出的business talk套餐屬于融合視頻電話業(yè)務(wù)，是集成服務(wù)之一。3.設(shè)備融合。如法國電信的unik終端、livebox家庭網(wǎng)關(guān)及英國電信推出的“藍(lán)色電話”就是設(shè)備融合的范例。

注重品牌經(jīng)營。at&t在并購?fù)瓿珊螅鸩竭M(jìn)行了品牌遷移和合并，以百年品牌 “at&t”整合全部業(yè)務(wù)，實現(xiàn)了品牌統(tǒng)一。法國電信也采用了統(tǒng)一品牌。2006年，法國電信在next轉(zhuǎn)型戰(zhàn)略中提出要簡化品牌結(jié)構(gòu)，把集團(tuán)在全球的移動、寬帶、融合服務(wù)和商業(yè)服務(wù)品牌統(tǒng)一為“orange”。西班牙電信telefonica并購捷克cesky后，對所有用戶群采用統(tǒng)一的o2品牌。在注重統(tǒng)一品牌的同時，國際運(yùn)營商還很重視品牌細(xì)分。比如韓國sk在客戶細(xì)分的基礎(chǔ)上實施品牌差異化：ting專門面向10多歲的青少年；ttl面向 19歲～24歲的年輕用戶；uto的服務(wù)對象是25歲～35歲的用戶；cara專門為已婚女性提供量身定制服務(wù)。

并購重組，增強(qiáng)企業(yè)競爭力。

第五篇：業(yè)務(wù)經(jīng)營經(jīng)驗介紹(電信)

自開展“激情夏日　溫馨服務(wù)”營銷突擊戰(zhàn)活動以來，大進(jìn)支局在小靈通、智能公話業(yè)務(wù)發(fā)展和欠費(fèi)回收工作上取得了一定成績，主要的經(jīng)驗是：

一是根據(jù)市分公司“激情夏日　溫馨服務(wù)”營銷突擊戰(zhàn)活動具體部署，召開了班級長會議，按照市分公司的KpI指標(biāo)，分解和布置營銷任務(wù)，組織全支局員工開展你追我趕的勞動競賽。支局的每個班組都組織開展了各具特色的業(yè)務(wù)營銷活動，他們經(jīng)過詳細(xì)的市場調(diào)研和分析，鎖定潛在的發(fā)展對象，建立健全用戶檔案資料，有的放矢地開展?fàn)I銷工作。支局長主要是到各企事業(yè)單位向負(fù)責(zé)人宣傳推廣電信業(yè)務(wù)；社區(qū)經(jīng)理利用平時裝機(jī)修障的機(jī)會動員潛在用戶進(jìn)行業(yè)務(wù)營銷；營業(yè)員則利用每月25日后用戶上門繳費(fèi)的黃金時間，組織員工進(jìn)行“一對一”的業(yè)務(wù)宣傳營銷活動，有針對性地對高話費(fèi)用戶進(jìn)行小靈通、公話和卡類業(yè)務(wù)的營銷。同時，還聘用了兩位學(xué)生進(jìn)行電話營銷，逐戶打電話給用戶介紹電信業(yè)務(wù)營銷政策和業(yè)務(wù)優(yōu)勢。

二是在當(dāng)前頻頻拉閘限電的情況下，小靈通基站的用電得不到保證，影響了小靈通的通信質(zhì)量。面對這一情況，為保證小靈通網(wǎng)絡(luò)的高質(zhì)量運(yùn)行，為用戶提供優(yōu)質(zhì)的通信服務(wù)，我們?nèi)ψ龊眯§`通網(wǎng)絡(luò)優(yōu)化工作，利用在基站上加裝UpS等方式使小靈通網(wǎng)絡(luò)的接通率、掉話率等質(zhì)量指標(biāo)明顯改善，以可靠的通信網(wǎng)絡(luò)滿足不斷擴(kuò)大的小靈通用戶的通信需求，為經(jīng)營發(fā)展提供有力的支撐。在營銷上，充分做好市場調(diào)研，認(rèn)真研究用戶消費(fèi)心理，充分利用市公司推出的營銷政策，結(jié)合當(dāng)?shù)氐膶嶋H靈活采取不同的營銷策略，有效地激發(fā)了消費(fèi)者的消費(fèi)欲望，掀起了一波波用戶爭相購小靈通的熱潮。

三是繼續(xù)深入開展欠費(fèi)“雙達(dá)標(biāo)”活動，加大催費(fèi)力度，按月分解指標(biāo)到每位員工，主要利用清晨、中午、傍晚用戶在家的時間上門催繳，沒有聯(lián)系上的再通過97系統(tǒng)上資料查找聯(lián)系號碼或通過欠費(fèi)用戶的親戚、朋友取得聯(lián)系號碼進(jìn)行電話催繳，多管齊下催繳欠費(fèi)，確保欠費(fèi)率達(dá)到要求。僅商客組在開展活動后的50天時間里，就收繳欠費(fèi)9792元。

四是智能電話由商客經(jīng)理針對大進(jìn)鎮(zhèn)的所有店面、商鋪進(jìn)行業(yè)務(wù)營銷，從宣傳電信公話的優(yōu)惠資費(fèi)政策、分析話費(fèi)的結(jié)構(gòu)入手對原使用其它通信運(yùn)營商公話的用戶進(jìn)行策反，通過熟人、朋友進(jìn)行親情營銷，取得了良好的效果。

大進(jìn)支局

二○○四年八月一日