第一篇：接機服務確認信

接機服務確認信

親愛的:

感謝您選擇入住濱海喜來登酒店

我們已經為您安排了____________ 機場的接機服務._________(車型)在 年 月

費用是__________人民幣 航班是:___________ 到達時間是:____________.等候費奧迪190一小時，別克290一小時，第一個小時免費

如果您取消(天津機場提前四小時通知我們,北京機場提前六時通知我們)如果您沒有通知我們,我們將收取您全部的費用 如.果您有任何問題,您可以隨時聯系我們禮賓部 此致敬禮!

預定人: __________________________ 客人簽字

:________________

日

第二篇：10 推薦人確認信

推薦人確認信

Dear Mr.Stone,Lucy Johnson was one of our staff during the period of Jan.2007-Jul.2010.She is an employee with a responsible personality and a spirit of teamwork.She had a very good performance in our company.We feel regret to lose Lucy, but we do sincerely wish her a brilliant future ahead of her.Best regards,Carol Mensen

Ms / Mrs.Mensen,Thanks for the confirmation letter.And thank you for being with Lucy in the past time, making her such an excellent staff.Now she's going to serve our company with what she learned from you.Thanks again.Sincerely yours,Ken Stone

Ms / Mrs.Mensen,Thanks for your letter.And thanks for the kind recommendation, we're glad to work with Lucy.Sincerely yours,Ken Stone

第三篇：接機英語

露西: Hi, you must be Mary? 嗨.你一定是瑪麗? 瑪麗: Yes.It's a pleasure to meet you.How was your flight? Shall we go? I've got a car waiting outside to take us to your hotel.是的.很高興遇見你.旅程如何?我們可以走了嗎?外面已經有輛小車等著接我們回旅館了.露西: That'd be great.The flight was ok.Thanks for taking the time to meet me here.太好了.旅程還可以.謝謝抽出時間來這里接我.瑪麗: No worries.Our company wants to make sure you have a pleasant trip.別擔心.我們公司希望確保您旅途愉快.露西: I really appreciate it.我真的表示感激.瑪麗: Everything has been organized for you.The accommodation, the transport and all the other little things you should need.一切都已經為您準備好了.住宿.運輸和您可能需要的其它小事.露西: Does the conference begin tomorrow? 會議明天開始嗎? 瑪麗: Yes, there is a welcoming dinner tomorrow night.是的.明晚將有一個接風宴.露西: That's great.It gives me some time to rest and see some of this city.真棒.那我就有時間休息一下并且參觀本市.瑪麗: It's already been arranged, I will take you on a city tour tomorrow morning.這也已經安排好了.明天上午我會帶您游覽市容.A:May name is Benjamin liu.I’m from the Fuzhou E-fashion Electronic Company.I’m here to meet you.我是福州E時尚電子有限公司的本今明.劉。我是來著借你的。

B：Hi,Benjamin.Iam Michael Lee.Nice to meet you.你好本杰明，很高興見到你。A：Nice to meet you ,too,Michael Lee.我也很高興見到你,Michael Lee B：You can just call me Michael.你可以直接叫我Michael A:Ok,How are you,Michael.好的，你好嗎Michael.B：Well,you know,it is a long trip.呃，你知道的，這的確是一個長途飛機。

A：We have a car an over there to take you to you hotel.那是我們送你到旅館的專車 B：Oh,it is very nice。哦，你們的安排很不錯

A:Yes,you can have a good rest in the hotel.嗯，你可以在賓館好好休息。B:Thank you for your arrangement.謝謝你的安排。A：It is my pleasure.This way please.樂意為您效勞。這邊請 B：Thank you.謝謝

A:This is our car.Please in.這是我們的車，請坐。B:Thank you.謝謝。補充：

A:This is the schedule we make for you.這是我們給你安排的日程計劃表。

B:Well，thank you.It make my schedule clear.謝謝。這樣我在這里的行程就清楚了 A：We also arrange a welcome party for you tonight.今晚我們為您準備了一場歡迎會 B:Wow,it sounds good.哇，那太棒了

A：You can have a good rest in the hotel and our driver will pick you up at six o'clock in the afternoo.你可以在賓館里好好休息，我們司機會在下午6點來接你

B：Ok,thank you.I will come to the party on time.好的，謝謝，我會準時去的

A Taiwan businessman meets an American buyer at the airport.◆ Mr.Li: You must be Ms.Rogers from Chicago? ◆ Ms.Rogers : And you must be Mr.Li.Thank you for meeting me.◆ Mr.Li: It's my pleasure.Welcome to Taipei.◆ Ms.Rogers : It's good to be here.◆ Mr.Li: How was your flight? ◆ Ms.Rogers : Long, but quite comfortable.China Airlines treats its passengers well.◆ Mr.Li: Did you have any trouble clearing customs? ◆ Ms.Rogers : Oh no.They were quite quick and efficient.◆ Mr.Li: I've got a company car waiting.Would you like to go to your hotel to rest and freshen up? Then perhaps later on this afternoon we could start our business discussions.◆ Ms.Rogers : That sounds fine.How long will it take from the airport to the hotel? ◆ Mr.Li: About an hour, depending on traffic.◆ Ms.Rogers : Will I be meeting any other members of your company? ◆ Mr.Li: Perhaps you'd like to continue our discussions over dinner tonight.That would give some of our other staff members a chance to meet you.◆ Ms.Rogers : That sounds like a wonderful idea.實況練習英語對話2 ◆ A Taiwanese businessman sees an American businesswoman off at the airport.◆ Ms.Bronson: I checked at the ticket counter, and they say the plane will be on schedule.◆ Mr.Yi: Good.I hope you have a safe and comfortable trip.◆ Ms.Bronson: Thank you.It's been a pleasure doing business with you and your company.◆ Mr.Yi: I hope we'll continue working together in the future.◆ Ms.Bronson: I'm sure we will.I appreciate everything you've done personally to make my stay a pleasant one.◆ Mr.Yi: I've enjoyed your visit.◆ Ms.Bronson: Thank you again and goodbye.◆ Ms.Rogers: Oh no.They were quite quick and efficient.◆ Mr.Li : I've got a company car waiting.Would you like to go to your hotel to rest and freshen up? Then perhaps later on this afternoon we could start our business discussions.◆ Ms.Rogers: That sounds fine.How long will it take from the airport to the hotel? ◆ Mr.Li : About an hour, depending on traffic.◆ Ms.Rogers: Will I be meeting any other members of your company? ◆ Mr.Li : Perhaps you'd like to continue our discussions over dinner tonight.That would give some of our other staff members a chance to meet you.◆ Ms.Rogers: That sounds like a wonderful idea.贊

商貿英語實用口語對話:At the Airport 在機場接客戶實況練習英語對話1 A Taiwan businessman meets an American buyer at the airport.Mr.Li: You must be Ms.Rogers from...fine.A: Let me help you with that suitcase.B: Thanks a lot.A: Shall we go, then? B: Yes, thank you for all your trouble.A: No trouble at all.This way, please.Dialogue B(A: Miss Ma, the...商貿英語實用對話 Unit16:At the Airport(16)At the Airport 實況練習1 A Taiwan businessman meets an American buyer at the airport.Mr.Li : You must be Ms.Rogers from Chicago?

第四篇：接機實用英語

一、自我介紹，職務，名片，介紹同行人員，歡迎

Excuse me，Sir.Are you Mr.White from New York?

Hi,I’m xx ,director of Sun Ya Beijing office, I’ve come to meet you.Here is my name card.Welcome to Beijing.Nice to meet you, And this is my secretary, Miss Wang.Wang: Glad to meet you.John: Glad to meet you, too.And this is my wife, Mary.Mary: How do you do!

Wang, Liu: How do you do!

Mr.Sun, I'd like you to meet Mr.Johnathan Mitchell, sales manager for Nortern Reflections of Canada.Mr.Mitchell, Mr.Steven Sun, general manager of Apex Trading.孫先生，讓我為你介紹加拿大Northern Reflections的業務經理xx先生。xx先生,這是孫先生,Apex貿易公司的總經理。

It's very nice to finally meet you, Mr.Mitchellafter so many phone calls and faxes.I'd like you to have my business card.多次電話、傳真往返之后,非常高興終于見到您，Mitchell先生，請收下我的名片。

二、行李，引路，服務，詢問旅途

Do you know where the baggage claim area is?

您知道行李認領處在哪兒嗎？

How many pieces of Luggage do you have?

您有幾件行李？

Liu: Have you got your luggage?

行李全了嗎？

Wang: Let’s go this way, please.Our car is over there.請這邊走，車在那邊。

We're reserved rooms for you in Chinese Hotel.We'll drive you there.This way please.Shall we go to the hotel directly? We’ve booked a room for you at the BaiYun Hotel.是否直接去旅館，已為您訂好xx賓館。

If all is ready，we’d better start for the hotel.如果一切都準備好了，我們最好動身去賓館吧。

It's very considerate of you and your company.您想得真周到

A:You're welcome,We hope you could enjoy our arrangement.不客氣，希望您對我們的安排順心。

It's so fantastic.I hope we can have a successful cooperation this time.希望這次能同您合作。

I wish you a pleasant stay here.祝您在這兒過得愉快。

Wang: Here’s the car.Step in, please.車來了，請上車

Anyhow，it’s a long way to China，isn’t it? I think you must be very tired.不管怎樣，遠道來到中國，不是嗎？我想您一定很累了。

Liu: There’s no arrangement tomorrow.Have a good rest and recover from the jet lag.明天沒有安排，請好好休息，倒倒時差。

I've come to make sure that your stay in Beijing is a pleasant one.我特地為你們安排使你們在北京的逗留愉快。

Liu: Thank you.If you have any problems on your life or business, please don’t hesitate to call me.如果有任何問題，請隨時電話聯系。

How’s your journey?

Did you have a pleasant trip?

旅途如何？

Is it your first time come to China?

這是您第一次來中國嗎？

第五篇：機場接機服務的程序與標準

機場接機服務的程序與標準

1.準備工作

（1）定時從預訂處取得需要接站的客人的名單（ExpectedArrivalList,EAL);

（2）掌握客人姓名、航班（車次）、到達時間、車輛要求及接待規格等情況；

（3）根據預定的航班、車次或船次時間提前做好接站準備，寫好接站告示牌，安排好車輛，整理好儀容儀表，提前半小時至一小時到站等候；

（4）備好接機牌，正面刻有飯店的中、英文名稱，反面是客人的姓名，牌子手把的長度在0.5米左右

2.到達機場迎接客人

（1）注意客人所乘航班、車（船）次到達站時間的變動，若有延誤或取消，應及時準確通知飯店總臺；

（2）站立在顯眼位置舉牌等候、主動問好、介紹自己、代表飯店歡迎客人；

（3）根據羽抵店客人名單予以確認；

（4）幫助客人搬運行李并確認行李數件，掛號行李牌，引領客人前往接站車前

3.送客人上車

(1)開車前10分鐘應將客人送到開車地點，引導客人上車，協助客人將行李裝上車；

(2)向客人道別，開車時站在車右方2米左右，微笑著揮手向客人道別；

(3)如果需要隨車同行，在行車途中，可以根據具體情況，或簡要介紹飯店的服務項目和城市風貌，或陪同客人聊天，或放音樂讓客人自便；

(4)將客人接到飯店后，引領客人到總臺辦理入住手續，并詢問客人是否需要提供離店服務，VIP客人到店后，請房務聯系經理或大堂副理為客人辦理入住手續

4.通知客人抵店信息

（1）

送站服務的程序與標準

1.店門恭候

（1）準確掌握VIP客人和其他需送站客人的鋰電時間；

（2）確認所乘交通工具的航班（車次）和離站時間；

（3）主動安排好車輛，提前10分鐘在飯店門口恭候客人

2.在路途中

(1)主動征求客人的意見

(2)陪同客人聊天，或放音樂讓客人自便

3.機場送別

按時將客人送到機場、車站或碼頭、主動熱情地向客人道別，并祝客人一路平安，使客人有親戚感、惜別感

爭取未預定客人的程序與標準

3.傾聽回答

（1）熱情、耐心的回答每一位客人的咨詢

（2）認真傾聽客人要求，恰當的提出建議供客人參考和選擇；

（3）根據客人年齡、職業、身份等特點有針對性的介紹和推銷飯店服務產品特色

4.辦理手續

（1）及時、迅速的辦理預定手續

（2）安排車輛，主動扶老攜幼、提拿行李，引領客人上車，并通知飯店總臺做好接待準備