第一篇：常用英語接待口語

1.詢問訪客身份：

May I have your name, please?

請問您貴姓？

What company are you from?

您是哪個公司的？

Could you tell me what company you are representing?

能告訴我您代表什么公司嗎？ 2.如果碰到了老朋友可以說：

What brings you here?

是什么風(fēng)把你吹來了？

3.詢問是否預(yù)約，來訪目的？

Do you have an appointment?

約好了嗎？

Would you give me your business card?

請給我您的名片好嗎？

And can I ask what you wish to see him about?

我能問一下您要見他有何事嗎？ 4.讓客人稍候片刻：

I'll see if he is available.請讓我看看上司是否方便。

Would you please have a seat and wait for a few moments.請您坐下稍等片刻。

5.給客人倒茶，禮貌待客：

Would you like coffee or tea? How do you like your coffee?

你要咖啡還是茶？要什么樣的咖啡？(是否加奶或糖)

6.帶客人去見經(jīng)理：

Please have a seat, Mr.Jones and will see you in few minutes.請坐，瓊斯先生幾分鐘后就到。

Mr.Chen is expecting you.I'll tell him that you're here.陳先生正在等你。我去告訴他你已到。

Would you come this way, please?

請隨我這邊來。

7.婉言拒絕客人來訪：

Mr.Chen is occupied at the moment and wants to know if your business is urgent.陳先生正忙著，請問您的事情很緊急嗎？

He may want to get in touch with you in the future.Would you leave your card?

他想以后再和你聯(lián)系。請留下你的名片好嗎？ 8.一定要為自己爭取機(jī)會：

I'll take just a few minutes of his time.我只要占用他幾分鐘的時間。

I'd prefer to explain that to him directly.我想我最好還是我領(lǐng)你去，以免你迷路。

9.安排各種活動：

The tea party begins at 7 o'clock.茶話會在7點開始。

How's the party, Mr.Taylor?

晚會如何，TAYLOR先生？

The ceremony will commence as soon as the minister arrives.慶祝會等部長一來就開始。

Our General Manager can't be here today, so I'm speaking on his behalf.我們的總經(jīng)理今天不能到會，因此由我代表他講話。

We are going to show you the town while you're here.你在此逗留期間我們將陪你在城里游覽一番。

Do you have any place in mind you wanted to go in our town?

本城有什么地方你想去看看？

What would you like to do this morning?There is nothing scheduled before lunch.上午你想干什么？中飯前日程表上沒有活動安排。

Is there anything planned for tonight?

今晚有什么安排？

Have you anything in mind you'd like to do?

你是不是已有打算。

We'll visit a school in the afternoon as you proposed.按你的提議，下午我們?nèi)⒂^一所學(xué)校。

I think it'd be better for me to take you there so that you won't get lost.我想最好還是我領(lǐng)你去，以免你迷路。10.在各項活動結(jié)束后與客人送別: We had reserved you two First class seats on the plane leaving Shanghai for Hong Kong at 10:00 a.m.on Monday March 20.我們已為你訂了二張３月２０日星期一上午１０點由上海飛往香港的一等艙機(jī)票。

11.歡迎下次再來：

If you would be kind enough to let me know in advance the date and approximate time of any intended visit,I will make arrangements to be on hand to receive you.若蒙提前惠告計劃來訪日期及大致時間，我將親自出面接待你。

12.對我們的接待工作您滿意嗎？

If you have any complaints to make about our service, we will be quick to make adjustments.若對我們的服務(wù)有任何不滿，請?zhí)岢觯覀儠芸旒右哉{(diào)整。

13.客人到了，詢問旅途情況：

Mr.Taylor, it's indeed a pleasure to make your acquaintance.Welcome to our company.TAYLOR先生，與您相識真是榮幸，歡迎來我公司。

Did you have a good trip？

旅途還順利吧？

I hope you'll have a pleasant stay here.希望你此逗留期間愉快。

I hope you've enjoyed your stayin Hangzhou.但愿你在杭州這段時間過得開心。

We'll do our best to make your stay here a pleasant one.我們將盡力使你在此逗留期間舒心。

You must be very tired after such a long journey.經(jīng)過這么長時間的旅行，你肯定很累。

We had reserved one single room with a private bath for you.我們已為你訂了一個帶浴室的單人間。

Your room is 1108.We'll take the elevator up.你的房間號碼是1108，我們乘電梯上去。

You will find Room 201 at the end of the corridor.你走到走廊盡頭就能看到201房間。

This way, please.請這邊走。

Come with me please!

請跟我來。

14.如果是外國客人，詢問他會中文嗎？

Do you read Chinese?

你會中文嗎？

What language do you speak?

你說哪種語言？

15.安排好住處以后，領(lǐng)客人吃飯：

Would you like a cup of coffee or tea?

你來杯茶還是咖啡？

Do you want anything to drink?

你要喝點什么？ 向客人提供幫助：

If there's anything you'd like to know, don't hesitate to ask.如果想要了解什么，盡管問吧。

If I can do anything for you, please don't hesitate to letme know.如果我能為你做些什么，盡管說好了。

I'm glad to be of help to you.我很高興能對你有所幫助。

Are there any questions you'd like to ask before we leave ?

出發(fā)前，你們還有什么要問的嗎？

久仰！I've heard so much about you.好久不見了！Long time no see.辛苦了！You've had a long day.You've had a long flight.尊敬的朋友們！Distinguished/Honorable/Respected friends 閣下(多用于稱呼大使)Your Excellency 我代表北京市政府歡迎各位朋友訪問北京。On behalf of the Beijing Municipal government, I wish to extend our warm welcome to the friends who have come to visit Beijing.對您的大力協(xié)助，我謹(jǐn)代表北京市政府表示衷心的感謝。On behalf of the Beijing Municipal government, i wish to express our heartfelt thanks to you for your gracious assistance.在北京過得怎么樣？How are you making out in Beijing? 我一定向他轉(zhuǎn)達(dá)您的問候和邀請。I'll surely remember you and your invitation to him.歡迎美商來北京投資。American businessmen are welcome to make investment in Beijing.歡迎多提寶貴意見。Your valuable advice is most welcome.不虛此行!It's a rewarding trip!您的日程很緊,我們的會見是否就到此為止。As you have a tight schedule, I will not take up more of your time.請代我問候王先生。Please remember me to Mr.Wang.感謝光臨！Thank you so much for coming.歡迎再來！Hope you'll come again.歡迎以后多來北京！Hope you'll visit Beijing more often.請留步，不用送了！I will see myself out, please.多保重！Take care!祝您一路平安！Have a nice trip!愿為您效勞！At your service!為…舉行宴會/宴請Host a dinner/banquet/luncheon in honor of… 歡迎宴會Welcome dinner 便宴Informal dinner 午宴(附有情況介紹或?qū)ｎ}演講等內(nèi)容)Luncheon 便餐Light meal 工作午餐Working luncheon 自助餐Buffet dinner/luncheon 答謝宴會Return dinner 告別宴會Farewell dinner 慶功宴Glee feast 招待會Reception 慶祝中華人民共和國成立四十五周年招待會Reception Celebrating the 45th Anniversary of the Founding of the People's Republic of China 雞尾酒會Cocktail party 茶話會Tea party 包餐/點餐Table d'hote/a la carte 上菜Serve a courst 您的位置在這里。Here is your seat.請入席！Please have a seat.歡聚一堂Enjoy this happy get-together 請隨便！Please yourself at home./Please enjoy yourself.請各位隨意用餐。Help yourself please.您喝點什么？What would you like to drink? 現(xiàn)在我提議，為了…和…之間的合作，為了…參議員的健康，干杯！At this point, I propose a toast: to the cooperation between…And…, to the health of Senator…, cheers!最后，我借主人的酒，提議為…干杯！Lastly, taking up this glass of fine wine, I propose a toast to…

請各位舉杯并同我一起為所有在座的朋友們的健康干杯！I'd ask you to raise your glass and join me in a toast ot the health of all our friends present here.敬您一杯！Here's to you!祝你健康！To your health!我要為此干杯！I'll drink to that!隨量！Whatever you like!我失陪一會兒！Excuse me for a minute.菜不好，請多多包涵！Hope you enjoy yourself.女士們先生們，歡迎各位光臨，演出很快就要開始了，請盡快就坐。Ladies and gentlemen, good evening.The concert/show would start soon.Please get yourself seated.Thank you.招待會現(xiàn)在開始。The reception will now begin.全體起立，奏國歌！All rise please.For the P.R.C.National Anthem!出席今天招待會的貴賓有…The distinguished guests paarticipating the reception are…

現(xiàn)在請…講話I have the honour to call upon… 開幕式現(xiàn)在結(jié)束。This concludes the opening ceremony.隆重慶祝Grand celebration 慶祝成立…一周年Celebrating the 1st Anniversary of the Establishment of…

熱烈祝賀第一屆…錦標(biāo)賽Hail the first FIFA of…

值此節(jié)日之際致以節(jié)日的祝賀！On the occasion of the season, I would like to extend season's greetings.祝您工作順利、事業(yè)成功、身體健康、家庭幸福！Wish you the very best of luck in your job, every success in your future endeavours, good health and a happy family!衷心祝賀您當(dāng)選…Hearty congratulations on your recent election as…

舉行會議/研討會/大會/座談會/學(xué)術(shù)報告會Hold a meeting/seminar/conference/forum/symposium 贊助人/

主

辦

人

/

承

辦

人

/

協(xié)

辦

人Patron/sponsor/organizer/co-organizer 舉行談判Enter into negotiation 交涉Make representations with sb.On sth./deal with sb.事物性會談Talks at working level 對口會談Counterpart talks 議程項目Items on the agenda 主題Theme 議題Topic for discussion 雙方商定的議程Schedule mutually agreed upon 開幕會議Opening session 全體會議Plenary session 開場白Introduction 情況介紹Presentation 小組討論Panel discussion 同有關(guān)單位磋商Hold consultations with the organizations concerned 一輪會談One round of talks 決議Resolution 諒解備忘錄Memorandum of understanding 現(xiàn)在開會。I declare the meeting open.請…發(fā)言。I invite the representative of…To take the floor.下面我給各位簡要介紹一下北京的經(jīng)濟(jì)情況Now I would like to give you a brief overview of Beijing's economy.我的介紹完了，謝謝！That's all for my presentation.thank you.我先說這么多。So much for my remarks for now.我要說的就是這些。That's all for what I want to say.您看是先談原則問題呢，還是先談具體問題？I wonder if you would like to start with matters of principle or specific issues? 讓我先談一個問題。If you agree(With your permission), let me start with one issue 在談那個問題之前我想對您剛才講的話談點看法。Before we turn to that issue, I wish to make a few comments/remarks on your presentation.您對此事怎么看呢？I wish to benefit from your views on this matter./ What is your view on this matter?/ How do you see this matter? 我提議休會十分鐘。I propose a ten-minute break.我想接著剛才的問題講下去。I will pick up where we left off just now.對不起，我插一句。Sorry for the interruption but 當(dāng)然可以！By all means.怎么都行！Whatever you say.我沒有異議。I have no objection.我方對這個問題有異議。We take exception to this question.我們高興地看到…We note with pleasure that…

這個日期貴方覺得合適嗎？I wonder if this date would be suitable for you? 不知你們上午談的怎樣？I wonder how the meeting went this morning? 我方很希望 貴方能盡早給予肯定的答復(fù)。We would greatly appreciate it if you could give us your favourable and prompt commitment as soon as possible.請你們務(wù)必在8月1日前提出意向書。You are kindly requested to submit the letter of intent on the date no later than 1st August.糾纏這個問題。Entangle this issue.提倡節(jié)約Advocate/uphold thriftiness 為了國家的繁榮For the sake of national property 經(jīng)受了時間考驗的友誼給我留下了很深的印象。The time-tested friendship leave me a deep impression.密切注視Keep close watch on

促進(jìn)密切合作Spur/promote intensive cooperation

第二篇：口語交際-接待

《口語交際——接待》教案

教學(xué)目的：

引入實踐生活中的接待案例，讓學(xué)生學(xué)會接待禮儀，展示良好職業(yè)素質(zhì) 教學(xué)重點和難點：

學(xué)會接待的 流程和技巧，學(xué)習(xí)家當(dāng)語言，展示個人素質(zhì)

課時安排：

3課時

教學(xué)方法：

啟發(fā)式講授、討論、事例分析

教學(xué)內(nèi)容和過程：

一 導(dǎo)入：

迎來送往，是社會交往接待活動中最基本的形式和重要環(huán)節(jié)，是表達(dá)主人情誼，體現(xiàn)禮貌素養(yǎng)的重要方面。

二 情境演練

生活中有客人來你家拜訪你父母而恰逢他們不在，作為主人，你將怎樣接待？

學(xué)生表演：要求示例有代表性，敘述過程要完整

三 范例欣賞

接待的藝術(shù)性

不同的歡迎詞，明白“見什么人說什么話”的俗語，體會接待的語言技巧。故事分享：從前，有個人想請四個朋友來吃飯。結(jié)果時間到了，只來了三個人，另外一個人還沒到。于是他就站在門口一邊踱步一邊念念叨叨，“怎么該來的還不來？”這話被其中的一個人聽到了，他心里犯嘀咕，原來我們不該來，于是他找個借口走掉了。于是這個主人就又說，“你看看他，多多心，我又不是說他，他就走了。”這話被另一個客人聽到了，心想，“原來是說我。”于是他也走了。主人又說，“你看不該走的又走了。”剩下的一個客人也坐不住，這次接待工作就不歡而散了。

這個故事說明，得體的接待非常重要。

接待：非正式接待

（1）有約客人：自我介紹（職位、職責(zé)）；明確對方姓名、單位、來意；確定接待方式（引見、擋駕、婉拒、等待：奉茶，要求杯具：玻璃杯、小；溫杯；酒滿茶半；續(xù)杯）

（2）無約客人

角色演練

你是文秘行政人員，客人未經(jīng)預(yù)約，堅持要見你的老板。來訪者：（當(dāng)當(dāng)當(dāng)）

秘書：請進(jìn)

來賓：小姐，你好，能不能麻煩你為我引見一下你們的總經(jīng)理？秘書：請問你有沒有預(yù)約？

來賓：哦，是這樣的，我是他一位很要好的朋友，大家都很熟了，今天有重要的事情要見一下他。

秘書：不好意思，麻煩你先告訴我一下您的姓名，我去通傳一下好嗎？來賓：你放心好了，我們真的是很多年的老朋友了，我今天真是有點急事要 1

見到他，麻煩你通告一下。

秘書：不好意思，你如果沒有預(yù)約的話，我真的很難幫到你。是這樣的，我們老板現(xiàn)在正在開一個很重要的會議，一時走不開，要不你留下您的聯(lián)系方式，等我老板有空的時候，讓他回電話給你。

來賓：這樣啊？?好吧，是這樣的，我是中華公司的業(yè)務(wù)經(jīng)理，李平。我們

之前有很多年的業(yè)務(wù)伙伴關(guān)系，今天是特地想來拜訪一下他的。

秘書：是這樣啊，可是他現(xiàn)在正在開一個很重要的會議，走不開？您看？來賓：要不這樣，麻煩你告訴他一聲我已來拜訪過他，下次我會主動給他電

話，好吧？

秘書：中華公司李平經(jīng)理是吧？好的，我記住了。

來賓：謝謝你。秘：不客氣。

點評： 優(yōu)點——

1、很有禮貌；

2、不明對方來意時，不會隨便答應(yīng)對方引

見。

3、說明經(jīng)理很忙，并請對方留下聯(lián)系方式。

缺點——

1、要在一開始就詢問對方，找哪位總經(jīng)理？目的是1）為了探清

對方來意，有些時候如果是業(yè)務(wù)員，并不見得能說清楚總經(jīng)理的全名；2）跟經(jīng)

理傳達(dá)時也好找準(zhǔn)人；3）避免真的是經(jīng)理的朋友被拒之門外，經(jīng)理會不高興。

2、詢問對方有什么具體的事宜，你是否可以代辦。（如果在你的職權(quán)范圍內(nèi)，可以幫到他，就不用見經(jīng)理；如果無法幫到他，你要留下電話號碼）

3、即使沒有達(dá)到對方滿意，客人走時，仍然要說，“謝謝你的拜訪”。

（3）不速之客

案例二：

我的一位朋友去丹尼斯買表，當(dāng)她看到一款標(biāo)價為750元的手表時，覺得價

格很合適，就毫不猶豫地刷卡付錢要買下了。可是就在我們要出門的時候，這位營業(yè)員氣喘吁吁地跑過來，說，“對不起，您剛才的那款表應(yīng)當(dāng)時780元，那個價格標(biāo)簽是老的，我們沒有及時更換，應(yīng)當(dāng)再加30元。” 我朋友一聽，火冒山丈，當(dāng)時就回應(yīng)她，“不管你說的是真的還是假的，我是按照價格牌上的標(biāo)價來付錢的，如果真是沒有更換價格牌，那也是你的錯，你也應(yīng)該為此承擔(dān)30元的損失。” 營業(yè)員一時不知道該說什么好，我朋友要求店面負(fù)責(zé)人來處理此事。

如果你是店面負(fù)責(zé)人，你該怎樣接待這位客人？

店面負(fù)責(zé)人來了之后，她首先打發(fā)該營業(yè)員去為我們倒了兩杯水。（這個時

候，朋友已經(jīng)義憤填膺，口干舌燥）趁營業(yè)員去倒水的時機(jī)，她首先認(rèn)真地聽取了我朋友的傾訴。

“哦，我聽明白了，這件事情主要責(zé)任在我們這位店員。我先替她向您賠不

是。”說完，她鞠了90度日式躬。（朋友的氣又在消減）（水來了，營業(yè)員和店長各奉水一杯）

“我來解釋一下，這位小張，是剛來這里工作的新人，前天剛到崗。換標(biāo)簽

牌的事應(yīng)該是上任營業(yè)員沒有及時告知她。要不是旁邊的人提醒她，她還不知道。這是我們管理層面的疏忽。但是這塊表的價格確實應(yīng)該是780元。您別看這里只有30元的差價，可是我們這里全是電腦對賬，如果對不上賬的話，小張不只是要補(bǔ)上30元的問題，她還要扣發(fā)當(dāng)月工資的一半。這個損失對一個新人來說，是相當(dāng)大的。我們都從職場新人過來過，請我們彼此互相理解一下。再次像您表示抱歉。這樣吧，您買的這塊表本來的保修期是一年，在我的權(quán)限范圍內(nèi)給您延長至一年半，您看如何？” 話說到這里，我的朋友才把氣完全消了，補(bǔ)上了30元。

點評：不速之客的接待

如：接待投訴客人

首先，心態(tài)要正確。不打不相識，愿意來投訴，就是他相信要找到你來說明情況。對待投訴者，我們應(yīng)該想，他能反饋給我們一些平常自己沒有注意到的事情。

評論：這個負(fù)責(zé)人的接待有哪些值得學(xué)習(xí)的？

1、耐心傾聽。心理學(xué)家講，抱怨者都是一個倒垃圾的過程，你不讓他講完，他是不能吸收新鮮事物的。所以你一定要耐心傾聽。

2、不要讓對方的情緒感染到你。“你慢慢講”、“我非常理解你的感受”

3、以理曉人，以情動人。

4、即使是對方的問題，不要埋怨對方，而是要多多歸結(jié)為是我的錯。（大家發(fā)現(xiàn)沒有，在很多社交場合，主動承認(rèn)自己的錯誤看似一個沒有面子的事情，卻往往起到變被動為主動的效果。）

5、本著解決問題的原則與對方相處。

6、拒絕語言：（對不起，他正有很重要的會議，現(xiàn)在走不開，您能不能留下您的電話號碼，稍后讓他聯(lián)系您？）

接待中的小問題

介紹： 展銷會上向客戶介紹公司的同事。

角色：銷售經(jīng)理、總經(jīng)理、產(chǎn)品經(jīng)理、文員。

場景一：會議介紹 首先感謝大家光臨我公司的產(chǎn)品說明會，首先請允許我介紹我公司的三位領(lǐng)導(dǎo)。（先從職位最高的人介紹起。）職位、職稱、姓名；介紹完之后，你要帶頭領(lǐng)掌。

場景二： 在展銷會上遇到一個客戶，但你想不起來他的名字。

方式一：請問你是？

方式二：我們上次用了您公司的產(chǎn)品之后，我覺得非常好用，并把他推薦給我的一位朋友，他說如果我再碰見您的話，麻煩您留一張名片給他，不知可以嗎？

方式三：你好，我是XX公司的Linda，我們好像在哪里見過面，是嗎？（一般來說，對方也會主動介紹）

方式四：主動遞上一張名片。

場景三： 我方銷售經(jīng)理、總經(jīng)理；對方產(chǎn)品經(jīng)理、文員

由銷售經(jīng)理介紹

介紹禮儀：先介紹位卑者給位尊者

先自我介紹，具體情況具體來看，要看你更想強(qiáng)調(diào)哪方的關(guān)系。如果是強(qiáng)調(diào)我方的地位：先介紹對方文員、產(chǎn)品經(jīng)理，再介紹我方總經(jīng)理；如果是強(qiáng)調(diào)對方；則先介紹我方總經(jīng)理，再對方產(chǎn)品經(jīng)理、文員。

補(bǔ)充案例： 一天，南京某四級飯店前廳部預(yù)訂員小夏接到一位美國客人霍曼從上海打來的長途電話，想預(yù)訂每天收費180美元左右的標(biāo)準(zhǔn)雙人客房兩間，住店時間6天，3天以后來飯店住。小夏馬上翻閱預(yù)訂記錄，回答客人說 3天以后飯店要接待一個大型會議的幾百名代表，標(biāo)準(zhǔn)間已全部預(yù)訂完，小夏講到這里用商量的口吻繼續(xù)說道：“霍曼先生，您是是否可以推遲3天來店？”霍曼先生回答說：“我們?nèi)找寻才藕茫暇┦俏覀冊谥袊淖詈笠粋€日程安排，還是請你給想想辦法”。小夏想了想說：“霍曼先生，感謝你對我的信任，我很樂

意為您效勞，我想，您可否先住3天我們飯店的豪華套房，套房是外景房，在房間可眺望紫金山的優(yōu)美景色，紫金山是南京名勝古跡集中之地，室內(nèi)有我門中國傳統(tǒng)雕刻的紅木家具和古玩瓷器擺飾；套房每天收費也不過280美元，我想您和您的朋友住了一定會滿意”。小夏講到這里，等待霍曼先生回答，對方似乎猶豫不決，小夏又說：“霍曼先生，我想您不會單純計較房價的高低，而是在考慮豪華套房是否物有所值吧。請告訴我您和您的朋友乘哪次航班來南京，我們將派車來機(jī)場接您們，到店后，我一定先陪您們參觀套房，到時您再作決定和嗎？我們還可以免費為您提供美式早餐，我們的服務(wù)也是上乘的。”霍曼先生聽小夏這樣講，倒覺得還不錯，想了想欣然同意先預(yù)訂3天豪華套房。

學(xué)生自由討論本例中的接待技巧

明確： 在本案中，小夏在接待客人來電預(yù)訂房間的整個銷售過程中，做的很到位，體現(xiàn)了一名前廳服務(wù)員應(yīng)具有的良好的綜合素質(zhì)，這體現(xiàn)在以下幾個方面：

1.接待熱情.禮貌.反應(yīng)靈活.語言得體規(guī)范，做到了無“NO”服務(wù)，在接收霍曼先生電話預(yù)訂的過程中，為客人著想，使客人感到自己受到重視，因而增加了對飯店的信任和好感。

2.小夏在推銷豪華套房的過程中，采用的是利益引誘法，即嚴(yán)格遵循了飯店推銷的是客房而不價格這個原則，因而在報價中報價委婉，采用了“三明治式”報價方式，避免了高價格對客人心理產(chǎn)生的沖擊力。

3小夏積極主動，成功的銷售客房遵循了飯店銷售的是客房而不是價格，在銷售過程中，語言親切.自然誠懇.善解人意，反應(yīng)靈活，運用了心理學(xué)知識，提供了針對性服務(wù)，同時辦事效率高，體現(xiàn)了小夏良好的思想素質(zhì)和優(yōu)秀的業(yè)務(wù)素養(yǎng)。

四 討論接待的流程、技巧

大型活動：接待流程，邀請，接待準(zhǔn)備，迎賓，交通禮儀，會見，宴請及送別。

例如：一次會議（培訓(xùn)）的成功開始，最關(guān)鍵的就在于培訓(xùn)接待的環(huán)節(jié)，思路要細(xì)致認(rèn)真，環(huán)節(jié)要分明有序，流程要合理縝密。

主要環(huán)節(jié)：分為會議前、會議期間、會議結(jié)束后三部分。主要流程：了解來人情況—–確定接待級別—–擬定接待方案并報審—–確定方案并安排接待人員—–接車—–安排住宿—–餐飲安排——會議期間安排—–送車——總結(jié)反饋

重點事項：必須安排好會議接待的人員、會議接待的場所、會議接待時所需要的各種物品。

一般接待：迎客，交談，送客（注意：語言得體，面帶微笑熱情接待）

五 小結(jié)：通過學(xué)習(xí)學(xué)會接待禮儀，展示個個人修養(yǎng)，表現(xiàn)對他人的尊重

六 拓展練習(xí)

在接待前要讓對方感到對方受重視、被期待，這是很重要的。

作為單位推銷員，你正在接聽一位重要客戶的電話，這時一位新客人前來洽談商品訂購事宜。請設(shè)計接待對話，并與同學(xué)模擬接待過程。

第三篇：外賓接待口語對話

N:Li shengnan(general manager & hotel service)S:Yang liping(foreign guest)A:He yuanyuan(the receptionist)

Subject:Reception of Foreign Guest In the office N: Hello, Ann!A: Hi, Boss.N: Tomorrow morning, the sales manager of William Company will visit our company at ten o’clock.Please make some arrangements and book a room for her.A: OK, I will.Reservation N: Hello, reservations, how can I help you? A: Hello, I’d like to reserve a room.I wonder if you still have any room available.N: When do you plan to stay here? A: From the 23rd to the 25th of this month.N: Wait a moment.Let me see.A: OK.N: Yes, we still have some rooms available, what kind of room would you like, miss? A: A single room with a private bath overlooking the quiet street.N: I’m sorry, miss.All the single rooms overlooking the quiet street have been booked up.A: So, what kind of room do you have? N: We have a single room with private bath, computer & air conditioner.Is that ok? A: That sounds good.So how much is it? N: Let me check, 500 yuan per night.A: Oh, I think it is a little expensive.N: But it includes a breakfast & a morning paper.A: Do you have any other rooms? N: We have the same room without air conditioner breakfast & morning paper.It is just 400 yuan per night.A: Well, I will choose the first one.N: Fine.Can I have your name? A: Ann.A-N-N.N: Ann, a single room with a private bath, computer, air conditioner from the 23rd to the 25th.A: Yes, that’s right.N: And, what’s your phone number? A: My phone number is ***.N: Ok, I got it.Part 3 : In the airport A: If I’m not mistaken, you must be Miss Smily from William Company.S: Yes, I am.A: I am the secretary of International Trade Company.Nice to meet you!S: Nice to meet you, too.Thank you for meeting me here.A: My pleasure.Here’s the present for you.S: Thanks a million!It’s very kind of you!A: May I help you with your luggage? S: No, thanks!I can manage it myself.Thank you for your consideration.If you don’t mind, please help me with my present.A: Of course.How was your flight.Miss Smily? S: It was terrific except that I’m not used to taking such a long trip.A: So, how long did you take? S: About 12 hours.A: Wow, really a long flight!Our car is waiting for us, let’s go straight to the hotel.This way, please!S: OK.Let’s go!

Part 4

Check in

N

Good morning , madam.Welcome to Wangchao Hotel.What can I do for you ? A

I have booked a room for three days which I called before.N

What’s your name , please ? A

Ann.A-N-N.N

Wait a moment , please.Let me check it.Yes , a single room with a private bath , computer , air-conditioner from 23rd to 25th.Is that right ? A

Yes , it’s right.N

Er , please show your ID card and passport.A

Here you are.N

Could you fill in this form , please ? A

Of course.Here you are.N

Yes , thanks.Your room number is 418.Here is your room card , your ID card and

passport.I hope you will enjoy your stay.A

Thank you!

A

Here is your room , Miss Smily.Is it OK ? S

Oh , yes.It’s lovely , very cozy.What a spacious room.I am appreciate everything you have done for me!A

Not at all.Is there anything I can do for you ? S

No , thanks.Not the moment.A

Well , this is my name card.S

Oh.Ann.Thank you.A

And this is your agenda of next three days.If you have any questions , please do not

hesitate to ask me.S

Ok.Ur…..I see that tomorrow morning , we have nothing to do.Could you take me to some interesting places to have a look ? A

Of course.So we will wait for you in the hall at 9:00 tomorrow morning.Is that all right ? S

Ok.No problem.A

Er…… You must be tired , have a good rest.See you tomorrow!S

See you!

第四篇：接待英語

1.Excuse me.Are you Susan Davis from Western Electronics？ 對不起，你是來自西方電子公司的蘇姍·戴衛(wèi)斯嗎？

2.Yes，I am.And you must be Mr.Takeshita.是的，我就是，你一定是竹下先生吧。

3.Pardon me.Are you Ralph Meyers from National Fixtures？對不起，請問你是從國家裝置公司來的雷夫·梅耶史先生嗎？

4.I'm Dennis.I am here to meet you today.我是丹尼斯，今天我到這里來接你。

5.I'm Donald.We met the last time you visited Taiwan.我是唐納德，上次你來臺灣時我們見過面。

6.I'm Edwin.I'll show you to your hotel.我是愛德溫，我?guī)闳ヂ灭^。

7.How was your flight？ Was it comfortable？你坐的班機(jī)怎么樣？還舒服嗎？

8.It was quite good.But it was awfully long.班機(jī)很好，就是時間太長了。

9.Did you have a good flight？ 你旅途愉快嗎？

10.Not really，I'm afraid.We were delayed taking off，and we encountered a lot of bad weather.不太好，我們起飛延誤了，還遭遇了惡劣的氣候。

11.How was your flight？ 你的航班怎樣？

12.Did you get any sleep on the plane？你在飛機(jī)上睡覺了嗎？

13.Mr.Wagner，do you have a hotel reservation？ 華格納先生，你預(yù)訂過旅館嗎？

14.No，I don't.Will it be a problem？ 不，我沒有，會有困難嗎？

15.I don't think so.I know several convenient hotels.Let me make some calls.我認(rèn)為沒有，我知道有幾家便利旅館，讓我打幾個電話。

16.I've made a reservation at the hotel you used last time.我已預(yù)訂了你上次住過的旅館。

17.We've booked a Western-style room for you.我們已為你訂了一間西式的房間。

18.Let's go to the station to get a train into town.我們到火車站去乘車進(jìn)城。

19.Does it take long to get into Taibei from here？ 從此地去臺北要很久嗎？

20.It's about an hour.大概要一個小時。

21.We'll get a taxi from the station.我們到火車站乘出租車。

22.There's a shuttle bus we can use.我們可搭乘機(jī)場班車。

23.I've brought my car，so I can drive you to your hotel.我開車來的，所以我開車送你到旅館。

24.You must be hungry.Shall we get something to eat？ 你一定餓了，我們吃點東西好嗎？

25.That sounds good.Let's get something at the hotel restaurant.I feel a little tired.那太棒了，我們就到旅館餐廳吃點東西，我有點累了。

26.Would you like to have some dinner？你想吃飯嗎？

27.What would you like to eat？ 你想吃什么呢？

28.Can I take you out to dinner？ It“l(fā)l be my treat.我?guī)愠鋈コ燥埡脝幔窟@次我請客。

29.If you're hungry，we can eat dinner now.如果你餓了，我們現(xiàn)在就去吃飯。

30.Have you had breakfast yet？ 你吃過早餐了嗎？

31.Yes.It was delicious.是的，味道很好。

32.Good.Let's go to the office.好的，我們?nèi)マk公室吧。

33.How is your room？ 你的房間怎樣？

34.Did you sleep well last night？ 你昨晚睡得好嗎？

35.Why don't we go to the office now？為何我們現(xiàn)在不去辦公室呢？

36.We'll start with an orientation video.It runs about 15 minutes.我們將從一個電視簡報開始，大概放15分鐘。

37.The tour will take about an hour and a half.We ought to be back here by 3：00.參觀大概要一個半小時，3點鐘以前回到這里。

38.Our new product line has been very successful.We've expanded the factory twice this year already.我們新的生產(chǎn)線非常成功，我們今年已把工廠擴(kuò)展了兩倍。

39.I'd like to introduce you to our company.Is there anything in particular you'd like to know？ 我將向你介紹我們的公司，你有什么特別想知道的嗎？

40.We have some reports to show you for background information.我們還有一些報告向你介紹背景資料。

41.Is your factory any different from other plastics factories？ 你們工廠和其他塑膠工廠有何差別呢？

42.Yes，our production speed is almost twice the industry-wide average.是的，我們的生產(chǎn)速度是其他工廠兩倍。

43.I'd like to explain what makes this factory special.我要向你說明本工廠的特性。

44.This is the most fully-automated factory we have.這是我們的全自動化工廠。

45.It's the most up-to-date in the industry.這是同業(yè)中最新型的。

46.We've increased our efficiency by 20% through automation.通過自動化我們的效率增加了20%.47.Could you tell me the cost of production per unit？ 請你告訴我每件成品的生產(chǎn)成本好嗎？

48.I'm afraid I don't know.Let me ask the supervisor in this section.恐怕我不知道，讓我來詢問一下該組的負(fù)責(zé)人。

49.I'm not really sure about that.Mr.Jiang should know the answer to that.關(guān)于那事我不敢確定，蔣先生應(yīng)該知道答案。

50.Let me direct that question to the manager.讓我直接問經(jīng)理好了。

51.I'm not familiar with that part.Let me call someone who is more knowledgeable.那部分我不熟悉，讓我找專業(yè)人士來說明。

52.Yes，I'd like to know your daily production.是的，我想知道你們的日生產(chǎn)額。

53.Is there anything you”d like to know？你想知道什么？

54.Is there anything I can explain fully？有什么事情要我詳細(xì)說明的嗎？

55.What did you think of our factories？你認(rèn)為我們的工廠怎樣？

56.I was impressed very much.我有深刻的印象。

57.thank you very much for giving us your valuable time.我們占用了你寶貴的時間，非常感謝。

58.We have a small gift for you to take with you when you leave the factory.你離開工廠時，我們有件小禮物要送給你。

接待外貿(mào)客人時的實用英語

A: Good morning.I have an appointment with Mr.Smith at 9 o'clock.I'm very sorry I'm late.I was caught in traffic.早上好，我和Smith先生在9點鐘有一個約會。對不起，我遲到了，我碰到交通堵塞。

B: That's all right.Would you please go up to his office? It's Room No.8 on the sixth floor.Mr.Smith is expecting you.沒關(guān)系，請到他的辦公室去，好嗎？他的辦公室在6樓8號房間。Smith先生正在等你。

A: Room 8, sixth floor？

是6樓8號房間嗎？

B: Yes.The elevator is over there.是的，電梯在那兒。

接待客人（2）

A: Good morning.Is this Mr.Brown's office?

早上好！是Brown先生的辦公室嗎？

B: Yes, that's right.Can I help you?

是的，我能幫你忙嗎？

A: I have an appointment with Mr.Brown at 10 o'clock.我和Brown先生在10點鐘有一個約會。

B: Your name, please, Sir?

請問先生您的名字？

A: Mark Clark.Mark Clark。

B: Just a moment.Oh, yes, Mr.Clark from Universal Trade Corporation.Would you please take a seat, Mr.Clark? I'll tell Mr.Brown you are here.等一下，對了，是環(huán)球貿(mào)易公司的Clark先生吧。先生請坐，我會告訴Brown先生您已經(jīng)來了。

A: Thank you.謝謝！

B:(To Mr.Brown on his extension)Hello, Mr.Brown, Mr.Clark is here for your 10 o'clock appointment… OK.(To Mr.Clark)Mr.Brown will come down to see you in a minute, Mr.Clark.（打Brown先生的分機(jī)）喂，Brown先生，Clark先生已經(jīng)來這里了，他跟您10點有約會…好的，（對Clark先生說）Clark先生，Brown先生馬上就下來見你。

A: Thank you very much.非常感謝。

B: You're welcome.別客氣。

接待客人（3）

A: Good morning, sir.Can I help you?

早上好，先生。我能幫您嗎？

B: Yes, I'd like to see your manager.Here's my card.我想見經(jīng)理，這是我的名片。

A: Thank you.Mr.Martin.Do you have an appointment?

謝謝，Martin先生。您有預(yù)約嗎？

B: No, I'm afraid I don't.Is it possible to see him now?

沒有，現(xiàn)在可以見他嗎？

A: I'm afraid my boss is busy at the moment.Would you mind waiting?

恐怕老板現(xiàn)在很忙。您介意等一等嗎？

B: How long, Please?

請問要多長時間？

A: About half an hour.大概半小時。

B: That's too bad.I can't wait that long.I have another appointment at ten.太糟榚了，我不能等那么長，我10點鐘有另外一個約會。

A: Can the Assistant Manager meet you instead?

可以讓經(jīng)理助理見您嗎？

B: No, I have discussed the details about sales of our new product with him over the phone yesterday.I don't think anyone else would know about the matter.不行，昨天我和他在電話上談了關(guān)于購買我們產(chǎn)品的細(xì)節(jié)。我認(rèn)為其他人不知道這事。

A: Do you want to make another appointment?

您想另外預(yù)約嗎？

B: Yes, I suppose that's the best thing I can do now.I'll be here on Thursday morning，10 o'clock.Is that all right?

是的，我想只能這么做了。星期四早上我會到這里，10點鐘，可以嗎？

A: Yes, I'll make a note of that and ask my boss to confirm.好的，我把它記下來，再讓我老板確認(rèn)。

B: Thank you.謝謝！

A: I'm sorry about the confusion, but I'll see you on Thursday.給你添麻煩了，星期四再見。

B: See you.再見。

接待客人（4）

A: Good morning, I'm Mark from ABC Company.I have an appointment with Mr.Smith.早上好，我是ABC公司的Mark.我和Smith先生有約會。

B: Sorry, Mr.Smith is out right now?

對不起，Smith先生現(xiàn)在出去了。

A: Really? I called him yesterday and confirmed our appointment.真的？我昨天給他打過電話，確認(rèn)了我們的約會。

B: I'm afraid I don't know anything about it, Mr.Mark.Mr.Smith didn't mention it to me.Mark先生我不太清楚這件事，Smith先生沒跟我提起過。

A: Would you call Mr.Smith to confirm for me?

可以請你給Smith先生打電話確認(rèn)一下嗎？

B: Sure.(Call Mr.Smith)Mr.Smith, Mr.Mark from ABC Company is here to see you.He said he had an appointment with you.Yes, … OK… I'll do it right now.(To Mr.Mark)Mr.Mark, Mr.Smith wants to talk to you.好的。（打電話給Smith先生）Smith先生，ABC公司的Mark先生來見您了。他說他跟您 約過了，好的，… 行… 我馬上辦。（對Mark先生）Mark先生，Smith先生想跟你說話。

C: Mr.Mark.I'm very sorry.I had some urgent business to deal with and now I'm on my way back to the office.I'll be there in about 20 minutes.Would you mind waiting for me?

Mark先生，非常抱歉。我有一些急事要處理，現(xiàn)在正在回辦公室的路上。20分鐘后會到。

您介意等我一下嗎？

A: OK, I'll wait until you come.好的，我等你回來。

“I''d like to make an appointment with Mr.Lee.”（我想和李先生約見一次。）

“I will arrange everything.”（我會安排一切。）

“I''m sorry.It's my fault.”（對不起，是我的錯。）

I have a complaint to make.“（我有怨言。）

”We have a pamphlet in English.“（我們有英文的小冊子。）

”How about a break？“（休息一下如何？）

You can use our office equipment if necessary.”（如果必要的話，您可以使用我們的辦公室設(shè)備。）

“What is your opinion？”（你的意見是？）或“I''d like to hear your ideas about the problem.”（我想聽聽你對這個問題的看法。）

“What seems to be the trouble？”（有什么困難嗎？）或問一句“Is there something that needs our attention？” 有什么需要我們注意的嗎？）

“Please tell me about it”（請告訴我這件事的情況。）或“I''m sorry for my error and assure you I will take great care in performing the work”（我為我的錯誤感到抱歉，并向您保證，我會盡全力處理此事。）“We'll send you a replacement right away.”（我們會立即寄給您一批替換品。）

“Is this what we decided？ ”（這是我們說定的嗎？）

“I'll have to return this contract to you unsigned.”（我得將這份合約退還給你，不能簽名。）

“Would you mind repeating it？”（您介意再講一遍嗎？）：“

Could you explain it more precisely？”（您能解釋得更明白一點嗎？）

“Is it important that …？”（…是不是對您很重要？）或“Is it helpful if …？”（如果…是不是對你有幫助？）：“The best compromise we can make is … ”（我們所能做的最好的折衷辦法是…）

Please let me think it over.“（請讓我考慮一下。）或”Would it be all right to give you an answer tomorrow？“（明天再答復(fù)您行嗎？）

”Hare you decided？“（你決定了沒有？）

”Let's have the agreed items recorded.“ 我們聲達(dá)成協(xié)議的項目記錄下來。）

I'll have my secretary type the contract for you to sign at once，then I'll drive you to the airport for your flight at 7：00.”（我會讓我的秘書立刻將合同打好給您簽名，然后，我開車送您去機(jī)場搭七點鐘的飛機(jī)。）

“I'm glad to have met you，Mr.Lee.”（李先生，很高興認(rèn)識您。）

You can ask me any question.“

”I know you are good at handling difficult situations，and I believe I can count on you.“（我知道你擅于處理棘手問題，并相信我可以依賴您。）

I believe our experts can give you helpful advice for the problem in your company.”（我相信我們的專家能提供對貴公司問題有幫助的建議。）

“Bad news，I'm afraid”（恐怕是壞消息喔。）“Unless you order in February，we won't be able to deliver in April.”（“The Special price will be effective until May 30.”（特價的有效期限到五月三十日。）

Your views regarding management differ mine.“（您的經(jīng)營觀點和我的不同。）

”Someone must have given you wrong information.“（一定是有人把錯誤的情報給了你。）

1、在說英語的國家，cutlery是指刀，叉和勺子（也就是進(jìn)餐時用的器具）。人們經(jīng)常會搞不清到底該用哪種餐具來吃哪道菜。基本的規(guī)則是從外到里（從離盤子最遠(yuǎn)的地方開始）。

”Thank you，but I really couldn't eat another bite“（謝謝，但是我真得吃不下了）

：”What a delicious meal！Thank you so much、“，以此表達(dá)你的謝意。

”Please pass the.."

第五篇：接待外國人英文口語(ok)

接待外國人英文口語

詢問訪客身份：

May I have your name, please? 請問您貴姓？ What company are you from? 您是哪個公司的？

Could you tell me what company you are representing? 能告訴我您代表什么公司嗎？ 如果碰到了老朋友可以說：

What brings you here? 是什么風(fēng)把你吹來了？ 詢問是否預(yù)約，來訪目的？

Do you have an appointment? 約好了嗎？

Would you give me your business card? 請給我您的名片好嗎？

And can I ask what you wish to see him about? 我能問一下您要見他有何事嗎？-讓客人稍候片刻：

I'll see if he is available.請讓我看看上司是否方便。

Would you please have a seat and wait for a few moments.請您坐下稍等片刻。給客人倒茶，禮貌待客：

Would you like coffee or tea? How do you like your coffee?

你要咖啡還是茶？要什么樣的咖啡？(是否加奶或糖)帶客人去見經(jīng)理：

Please have a seat, Mr.Jones and Mr.Smith will see you in few minutes.請坐，瓊斯先生和史密斯先生幾分鐘后就到。

Mr.Chen is expecting you.I'll tell him that you're here.陳先生正在等你。我去告訴他你已到。

Would you come this way, please? 請隨我這邊來。婉言拒絕客人來訪：

Mr.Chen is occupied at the moment and wants to know if your business is urgent.陳先生正忙著，請問您的事情很緊急嗎？

He may want to get in touch with you in the future.Would you leave your card? 他想以后再和你聯(lián)系。請留下你的名片好嗎？ 一定要為自己爭取機(jī)會：

I'll take just a few minutes of his time.我只要占用他幾分鐘的時間。

I'd prefer to explain that to him directly.我想我最好還是我領(lǐng)你去，以免你迷路。

安排各種活動：

The tea party begins at 7 o'clock.茶話會在7點開始。How's the party, Mr.Taylor? 晚會如何，TAYLOR先生？

The ceremony will commence as soon as the minister arrives.慶祝會等部長一來就開始。

Our General Manager can't be here today, so I'm speaking on his behalf.我們的總經(jīng)理今天不能到會，因此由我代表他講話。

We are going to show you the town while you're here.你在此逗留期間我們將陪你在城里游覽一番。

Do you have any place in mind you wanted to go in our town? 本城有什么地方你想去看看？

What would you like to do this morning? There is nothing scheduled before lunch.上午你想干什么？中飯前日程表上沒有活動安排。Is there anything planned for tonight? 今晚有什么安排？ Have you anything in mind you'd like to do? 你是不是已有打算。

We'll visit a school in the afternoon as you proposed.按你的提議，下午我們?nèi)⒂^一所學(xué)校。

I think it'd be better for me to take you there so that you won't get lost.我想最好還是我領(lǐng)你去，以免你迷路。在各項活動結(jié)束后與客人送別：

We had reserved you two First class seats on the plane leaving Shanghai for Hong Kong at 10:00 a.m.on Monday March 20.我們已為你訂了二張３月２０日星期一上午１０點由上海飛往香港的一等艙機(jī)票。

歡迎下次再來：

If you would be kind enough to let me know in advance the date and approximate time of any intended visit, I will make arrangements to be on hand to receive you.若蒙提前惠告計劃來訪日期及大致時間，我將親自出面接待你。

If you have any complaints to make about our service, we will be quick to make adjustments.若對我們的服務(wù)有任何不滿，請?zhí)岢觯覀儠芸旒右哉{(diào)整。

客人到了，詢問旅途情況：

Mr.Taylor, it's indeed a pleasure to make your acquaintance.Welcome to our company.TAYLOR先生，與您相識真是榮幸，歡迎來我公司。

Did you have a good trip？

旅途還順利吧？

I hope you'll have a pleasant stay here.希望你此逗留期間愉快。

I hope you've enjoyed your stay in Hangzhou.但愿你在杭州這段時間過得開心。

We'll do our best to make your stay here a pleasant one.我們將盡力使你在此逗留期間舒心。

You must be very tired after such a long journey.經(jīng)過這么長時間的旅行，你肯定很累。

We had reserved one single room with a private bath for you.我們已為你訂了一個帶浴室的單人間。Your room is 1108.We'll take the elevator up.你的房間號碼是1108，我們乘電梯上去。You will find Room 201 at the end of the corridor.你走到走廊盡頭就能看到201房間。

This way, please.請這邊走。

Come with me please!請跟我來。

Do you read Chinese? 你會中文嗎？

What language do you speak? 你說哪種語言？

安排好住處以后，領(lǐng)客人吃飯：

Would you like a cup of coffee or tea? 你來杯茶還是咖啡？

Do you want anything to drink? 你要喝點什么？

向客人提供幫助：

If there's anything you'd like to know, don't hesitate to ask.如果想要了解什么，盡管問吧。

If I can do anything for you, please don't hesitate to letme know.如果我能為你做些什么，盡管說好了。I'm glad to be of help to you.我很高興能對你有所幫助。

Are there any questions you'd like to ask before we leave ? 出發(fā)前，你們還有什么要問的嗎？