第一篇：投訴信及回復(fù)

假如你是王華，在第一百貨商店買了一部SQ200手機，發(fā)現(xiàn)手機有質(zhì)量問題，寫信給商店經(jīng)理投訴。內(nèi)容如下：

1． 不能拍照，不能收發(fā)信息，等等。。2． 希望對方可以允許你退貨或者是換部新手機。

3． 寫信日期是2008年12月21日。注意書信格式。

No.7 Jiang Nan Road, Chongqing City, China

st

Dec.21, 2008

Dear Manager, My name is Wang Hua.I am writing this letter to tell you some problems about the SQ200 cell phone which I bought from

ththe First Super Store on Dec.the 18.First of all, the cell phone can not be used to take pictures.It seems that there is something wrong with the camera.Second，I can neither receive nor send messages through this cell phone.Moreover, the buttery power is too short to last for one day.Because of the above issues, I require that you either allow me to return this cell phone and you refund the money to my account or give another new phone to me.If you have any better suggestions please contact me as soon as possible.Thank you!

Yours Customer，Wang Hua.假如你是第一百貨公司的經(jīng)理吳剛，針對上文給予回復(fù)。

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Dec.30, 2008 Dear Mr.Wang, My name is Wu Gang, the General Manager from The First Super Store.First of all, I would like to say sorry about your new phone and thank you for telling us

about these problems.As far as your SQ200 cell phone is concerned, I suggest that you return it back to our store and we will give you another one.The charge will be all on us.In order to express our regrets, we plan to send you a gift card.I promise the new cell phone is going to be perfect!Finally, we are sorry again and hope you will like the new cell phone!If you have any questions, please feel free to contact me.Have a good day!

Sincerely, Wu Gang.

第二篇：如何寫投訴信及其回復(fù)

如何寫投訴信及其回復(fù)

一、投訴信的寫作要點和套語

投訴信(Letters of Complaint)是某人對所提供的服務(wù)或所購買的商品不滿意時，向商家、機構(gòu)提出相關(guān)的問題，并希望問題得到解決和處理所寫的信件，也可稱為投訴信。這類信件的寫作要點通常包括以下幾部分：-----提出寫信的目的是為了抱怨或投訴-----表明投訴的原因

-----希望問題能夠得到解決

范文一（Complaint concerning service）： Dear Sir or Madam, I was a visitor in your hotel for three days during May 5 to May 8.I am sorry I have to say I was greatly disappointed with the inconvenient service you provided.First of all, it is the lighting facility in the room.One of the lights is broken and another is so dark.Another unpleasant factor of your hotel is the food quality.The steak I ordered is sour.The last but not the least shortcoming of your hotel is the cold and indifferent service of the waiters.I asked one of them to bring newspaper to my room, but no paper was delivered at last.I am sure that you will agree with me that your service is unacceptable.I trust that you will take immediate steps to correct the situation and I look forward to your reply.Faithfully yours, John Smith 在結(jié)構(gòu)上，這封投訴信一開頭就說明了寫信的原因-----在酒店入住期間對其服務(wù)不滿意。第二段中列舉了抱怨的三個具體事實。一是電燈的問題，二是食物問題，三是服務(wù)不熱情問題。最后一段中向酒店負(fù)責(zé)人提出中肯的意見，希望對方能夠改善服務(wù)質(zhì)量。

在語言方面，簡潔明了。最大的特色是注意了禮貌用語。例如，開頭提出問題時，用了I am sorry I have to say that…。在寫抱怨信時，禮貌用語很重要，因為對服務(wù)或商品不滿意，很容易用充滿怨氣的語言，所以得體的語言才不會影響投訴者與被投訴者之間今后的關(guān)系。比如，原文中用unpleasant 修飾factor，而沒有使用disgusting等語氣強烈的形容詞。最后一段中用了I trust that …和I look forward to…這樣的句式，一方面，它們是抱怨信的良好結(jié)尾，另一方面說明了對對方的信任和對迅速處理辦法的期待。

范文二（Complaint concerning damaged goods）： Dear Mr.Jack, The 50 Tea Sets we ordered were delivered yesterday, but we regret that 5 sets were badly damaged.The packages containing the tea sets appeared to be in good condition, so we accepted and signed for them without question.We unpacked the tea sets with great care and can only assume that the damage must be due to careless handling at some stage prior to packing.We shall be glad if you will replace all 5 sets as soon as possible.Meanwhile, we have put the damaged tea sets aside in case you need to check them.Yours sincerely, David

此信的開頭表明收到了50套茶具，并用了we regret that ….這樣的句式表達對五套已損壞的茶具的遺憾。第二段中，說明了茶具損壞的可能原因。在用詞方面也注意了一些技巧，如appear to 和we assume that…等。最后表明希望損壞的茶具能夠得到更換處理。值得注意的是，為確保提出損壞物品的真實性，所以交代了損壞物品已保管好，待對方核實，以便處理。

常見開頭和結(jié)尾： 開頭法：

1.We are sorry to inform you that …were badly damaged when delivered.2.On inspection, we found that the quality of the goods did not meet the contract standard.3.We regret to find that your delivery of our….4.A portion of the goods arrived damaged.We have to put in a claim for the damage.5.I am writing to inform you that I am dissatisfied with your…

6.In spite of the inconvenience this letter may cause you, I still want to complain about… 7.The purpose of my letter is to express my satisfaction with … 結(jié)尾法：

1.I am looking forward to your due attention and proper solution on this matter.2.Despite the trouble and inconvenience this matter may cause to you.I hope you can give me a satisfactory solution to …

3.I understand you will give immediate attention to this matter.4.I would like to have his matter settled by the end of … 5.We do hope that you’ll take measures to solve the problem.二、投訴信的回復(fù)

當(dāng)收到因為給對方造成了損傷或不便的抱怨信后，必須馬上給予答復(fù)。從一定意義上說，也就是寫一封道歉信。其寫作要點通常包括以下幾點；-----表示真誠的歉意

-----解釋造成損失或不便的原因-----表示今后的做法或處理辦法

范文一的回復(fù)（Reply to complaint concerning the service）： Dear Mr.Smith, I am sorry to hear that you didn’t enjoy your stay in our hotel.At the same time, thank you for bringing this matter to my attention.It is my oversight.I’ll go myself and look into the matter immediately.Meanwhile, I won’t hesitate to improve the lighting facility, food quality and the service of the waiters.I do hope that we can meet your full satisfaction when you visit the hotel again.Yours faithfully, 范文二的回復(fù)（Reply to complaint concerning the damaged goods）：

Dear Mr.David, We are sorry to learn from your letter of the 8th that some of the Tea Sets were damaged when they reached you.We will certainly replace them and have in fact instructed our representative at your end to send them by parcel post.We regret for the inconvenience caused to you, and we will do our best to improve our methods of handling so as to avoid happening the same thing.It will not be necessary for you to keep the damaged tea sets and they can be destroyed.Yours sincerely，常見的開頭和結(jié)尾； 開頭法：

1.We offer our apologies for … 2.We’re sorry that… 3.We regret to …

4.I am writing to apologize for… 5.I’m writing to say sorry for… 6.For this trouble, we do apologize.結(jié)尾法：

1.I sincerely hope that you’ll be able to think in my position and accept my apologies.2.Please accept our sincere apologies for this mistake.3.We assure you that we’ll give it our attention.4.I’m confident that you’ll have no further cause for complaint after our adjustment.our radios before it is sent.Now, we’re arranging for the director of the sales department to contact you for the replacement.

第三篇：投訴信及

Directions:

Suppose you have been cheated by an advertisement in a magazine;write a letter of about 100 words to the government officer complaining about the bad effort the ad brought to you.小作文：投訴信

Dear_______,I am _____(自我介紹).I feel bad to trouble you but I am afraid that I have to make a complaint about_______(投訴內(nèi)容).The reason for my dissatisfaction is ______________(總體介紹).In the first place,__________(抱怨的第一個方面).In addition, _________________(抱怨的第二個方面).I appreciate it very much if you could________(提出建議和請求), preferably __________(進一步的要求), and I would like to have this matter settled by ______(設(shè)定解決事情最后期限).Thank you for your consideration and I will be looking forward to your reply.Yours sincerelyXXX

Dear gentlemen,I am a college student in Binzhou University.I feel bad to trouble you but I am afraid that I have to make a complaint about an ad which appeared in a magazine for a device which supports to cure back problems.The reason for my dissatisfaction is as follows.In the first place, the device is too expensive.In addition, after two

week’s curing, not only did my mother’s back pain persist, but in soon began to worsen.So I know I have been cheated.I appreciate it very much if you could do something to put a stop to these deceptive ads and the continuing exploitation of other backache sufferers, preferably make them offer me the refund, and I would like to have this matter settled by the end of the year.Thank you for your consideration and I will be looking forward to your reply.Sincerely yours,Frank Smith

（154字）

第四篇：英文投訴信-英文投訴信格式及

英文投訴信-英文投訴信格式及范文

英文投訴信英文投訴信

由線話英語提供

英文投訴信格式及范文如下：

Dear ______，①I am ______(自我介紹).②I feel bad to trouble you but I am afraid that I have to make a complaint about.③The reason for my dissatisfaction is ______(總體介紹).④In the first place, ______(抱怨的第一個方面).⑤In addition, ______(抱怨的第二個方面).⑥Under these circumstances, I find it ______(感覺)to______(抱怨的方面給你帶來的后果).⑦I appreciate it very much if you

could ______(提出建議和請求), preferably ______(進一步的要求), and I would like to have this matter settled by ______(設(shè)定解決事情最后期限).⑧Thank you for your consideration and I will be looking forward to your reply.Yours sincerely，Li Ming

英文投訴信范文

(Letters of Complaint)

【例一】

Florence Trunkemeyer

College of Business

Ball State University

Muncie, IN 47300

November 15, 1998

General Computer Corporation

Engineering Department

Box 73219

Fort Worth, TX 76108

Dear Sir:

With reference to our order No.W

98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question.We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.We shall be glad if you will replace all 20 sets as soon as possible.Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.Yours sincerely，(Signature)

【例二】

Sunny Company

Zhongcheng Road

Jinlian Building Shanghai September 12, 2001 Sales manager Elegance Clothing Company 45 West Street, Nanjing Jiangsu Province Dear Mr.Chang: On September 10, our order for 280 received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers.We ask you to conduct investigation at

your end and reply to us.Sincerely yours,

第五篇：英文投訴信格式及

英文投訴信格式及范文如下：

Dear ______，①I am ______(自我介紹).②I feel bad to trouble you but I am afraid that I have to make a complaint about.③The reason for my dissatisfaction is ______(總體介紹).④In the first place, ______(抱怨的第一個方面).⑤In addition, ______(抱怨的第二個方面).⑥Under these circumstances, I find it ______(感覺)to______(抱怨的方面給你帶來的后果).⑦I appreciate it very much if you could ______(提出建議和請求), preferably ______(進一步的要求), and I would like to have this matter settled by ______(設(shè)定解決事情最后期限).⑧Thank you for your consideration and I will be looking forward to your reply.Yours sincerely，Li Ming

英文投訴信范文

(Letters of Complaint)

【例一】

Florence Trunkemeyer

College of Business

Ball State University

Muncie, IN 47300

November 15, 1998

General Computer Corporation

Engineering Department

P.O.Box 73219

Fort Worth, TX 76108

Dear Sir:

With reference to our order No.W 98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question.We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.We shall be glad if you will replace all 20 sets as soon as possible.Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.Yours sincerely，(Signature)

【例二】

Sunny Company

Zhongcheng Road

Jinlian Building

Shanghai

September 12, 2001

Sales manager

Elegance Clothing Company

West Street, Nanjing

Jiangsu Province

Dear Mr.Chang:

On September 10, our order for 280 womens cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers.We ask you to conduct investigation at your end and reply to us.Sincerely yours，Sunny Lee

Manager