第一篇：商務英語信函研究論文

文 章來源

蓮山 課件 w w

w.5 Y k J.COm 9

一、申請代理業務

sole agency----retail

Dear :____

_____[company] is one of the leading companies in _____ retail business.We have outlets throughout_____[country/area].We are interested in your _____[products] displayed at _____[exhibition] and would like to know whether you could offer us a sole agency to retail your products in _____[country/area].We are confident that there is a growing market for your products in _____[country/area], due to the increasing demand for _____.We operate on a ___% commission basis on net list prices, with an additional ___% del credere commission if required.We usually pay our principals by bill of exchange on a quarterly basis.If you are interested in the above proposal, we will send our representative to discuss further details with you.We look forward to hearing from you soon.Yours sincerely,______[name]

______[title]

Encl.buying agent

Dear :____

I am replying to your company's advertisement in _____[commercial journal] in which you indicated the need for a buying agent to represent your group in _____[country/area].My company specializes in buying _____[products] and we have acted for several firms in _____[country/area].We have well-developed connections with leading brand manufacturers in _____[country/area].We are able to keep you well informed of new products from the _____industry and purchase a wide range of products at reduced export prices.In addition, we can offer excellent terms for freight and insurance.Our usual commission is _____% on c.i.f.invoiced values, and we make purchases in our principals' names, sending them accounts for settlement.I have enclosed literature providing details about our services and terms.If you are interested, please contact me at the above address.I am looking forward to hearing from you.Sincerely yours,_____[name]

_____[title]

Encl

二、指定代理商

accepting proposal

Dear :_____

Thank you for your proposal to act as our agent for the sale of _____[products] in _____[country/area].I am pleased to inform you that we have decided to accept your proposal on the basis of a _____ per cent commission, payabl

e on all orders received through you.In addition, we will refund expenses reasonably incurred in promoting our sales.provided that the arrangements you make with customers are favorable to our interests, we will trust to your judgement such matters as discounts and the granting of credit.We trust that the orders we receive through you and the terms on which you have accepted them will justify our confidence in your ability to promote the sale of our products in _____[country/area].Sincerely yours,_____[name]

_____[title]

letter of authorization

Dear ____

Thank you for your letter of ____[date].By this letter, we now formally authorize you to act as our _____agent in _____[country/area].Enclosed are two copies each of the following documents:

1._____

2._____

3._____

please sign and return us the duplicate copy of this letter, together with one copy each of the above documents.We look forward to a pleasant business relationship.Yours sincerely,_____[name]

_____[title]

三、委托

consignee's request for trial consignment

Dear _____

We are a large retail chain specializing in _____ business.We have recently received a number of inquiries from our customers in _____[area/country] for your _____[product].We have also learned from other sources that there are good prospects for the sale of this product.We would like to suggest that you send us a trial delivery for sale on consignment terms.We make this proposal, hoping that we will place firm orders when we feel sure that the market is established.If you agree, we will get down to details in regard to payment, commission, and so on.You may check our standing with _____[bank], our banker.We look forward to your early reply.Sincerely yours,_____[name]

_____[title]

consignor's instruction for consignee

Dear ____

We have shipped to you today a consignment of ten cases of _____[goods] by _____[ship], which is due in _____[port] on _____[date].We are now enclosing the shipping documents for this consignment, a proforma invoice, and a price list of all the items shipped.You will of course sell at the best prices you can get.The listed prices are for guidance only and represent the limits below which the _____[goods] may not be sold on our behalf.We hope to hear from you soon.Yours Sincerely,_____[name]

_____[title]

Encl.總結：

sole agency：獨家代理

outlet：出口

due to：由于，歸咎于

commission：傭金

del credere commission：保證收取貨款傭金（注：del credere意大利語，是指專門的一個agent，為買方或賣方提供擔保，保證他的客戶可以收到應得的貨物

或貨款，承擔風險）

principal：貨主

CIF: short for: cost, insurance, freight.是一種交貨方式，由賣方提供運輸貨物的所有運費以及保險，并把這些記入他們的成本。是所有運輸形式中最貴的一種。其他如：FOB, C&F, FOR, 等等，遇到時我會說明的。

consignee代銷人

consignor 委托人

trial 試銷

consignment 寄售的貨物

文 章來源

蓮山 課件 w w

w.5 Y k J.COm 9

第二篇：商務英語信函類型

12種功能性商務英語信函范文

商務英語信函范文--介紹信 商務英語信函范文--約定 商務英語信函范文--通知與確認 商務英語信函范文--告示 商務英語信函范文--咨詢 商務英語信函范文--提示 商務英語信函范文--道歉與解釋 商務英語信函范文--感謝信 商務英語信函范文--祝賀信 商務英語信函范文--邀請與答復 商務英語信函范文--宣布訪問 商務英語信函范文--活動安排

商務英語信函范文--介紹信

實例之一： Dear Mr./ Ms., This is to introduce Mr.Frank Jones, our new marketing specialist who will be in London from April 5 to mid April on business.We shall appreciate any help you can give Mr.Jones and will always be happy to reciprocate.Yours faithfully 尊敬的先生/小姐，現向您推薦我們的市場專家弗蘭克·瓊斯先生。他將因公務在四月15日到四月中旬期間停留倫敦。

我們將非常感謝您向瓊斯先生提供的任何幫助，并非常高興施以回報。您誠摯的 實例之二：

Dear Mr./ Ms，We are pleased to introduce Mr.Wang You, our import manager of Textiles Department.Mr.Wang is spending three weeks in your city to develop our business with chief manufactures and to make purchases of decorative fabrics for the coming season.We shall be most grateful if you will introduce him to reliable manufacturers and give him any help or advice he may need.Yours faithfully 尊敬的先生/小姐，我們非常高興向您介紹我們紡織部的進口經理王有先生。王先生將在你市度過三周，他要與主要的生產廠家拓展商務并為下一季度采購裝飾織品。

如能介紹他給可靠的生產廠家，向他提供所需的任何幫助或建議，我們將不勝感謝。您誠摯的

商務英語信函范文--約定

實例之一： Dear Mr./Ms, Mr.John Green, our General Manager, will be in Paris from June 2 to 7 and would like to come and see you, say, on June 3 at 2.00 p.m.about the opening of a sample room there.Please let us know if the time is convenient for you.If not, what time you would suggest.Yours faithfully, 尊敬的先生/小姐

我們的總經理約翰格林將于六月2日到7日在巴黎，有關在那開樣品房的事宜，他會于 六月3日下午2：00點拜訪您。

請告知這個時間對您是否方便。如不方便，請建議具體時間。您誠摯的

< 以下為回信范文 > Dear Mr./ Ms, Thank you for your letter informing us of Mr.Green’s visit during June 2-7.Unfortunately, Mr.Edwards, our manager, is now in Cairo and will not be back until the second half of June.He would, however, be pleased to see Mr.Green any time after his return.We look forward to hearing from you.Yours faithfully, 尊敬的先生/小姐

謝謝來函告知我方六月2-7日格林先生的來訪。不巧，我們的總經理艾得華先生現正在巴黎，到六月中旬才能回來。但他回來后愿意在任何時間會見格林先生。希望收到您的來信。您誠摯的 實例之二： Dear Mr/Ms, I represent the W/P Electronics Company in Dallas, and will be in Kunming from next Monday to Friday,(October 5-9).I should like to call on you to discuss our new monitor.Would 0930 hours on Tuesday, October 6 be convenient? I shall be in Beijing, at the Great Wall Hotel, from Tuesday, September 29, until Sunday, October 4, where a message will reach me.If the day is not convenient, will you please suggest another.Yours faithfully 尊敬的先生/小姐

我是達拉斯W/P電子公司的代表，將于下周一到周五（10月5-9日）住留昆明。我樂于請您商討我們新的顯示器。星期二即10月6日上午09：30是否方便？

從周二，即9月29日，我將住在北京的長城賓館，直到周六，即10月4日，在那會有通知給我。如商討日期不方便，請另外建議。< 以下為回信范文 > Dear Mr/Ms, Thank you for your letter of September 26.We shall be very pleased to see you and discuss your new monitor, but October 6 is not suitable.We will be happy to meet with you at 9:30 a.m.on Wednesday, October 7, if the time is convenient for you.We look forward to meeting you.Yours faithfully 尊敬的先生/小姐

我們將很高興與您會面并與您商談新的顯示器，但10月6日不太合適。如方便的話，我們愿在10月7日與您會面。期待與您見面。您誠摯的 實例之三： Dear Mr./ Ms, I am at present in Hamburg visiting the harbour with a view to making known our new type of container for use in Europe.I shall be in Antwerp on Wednesday, 4th June, and should like to call on you at 2.00

p.m.on that day.If I do not hear from you to the contrary, I shall assume that it will be convenient for me to call at that time.Yours faithfully 尊敬的先生/小姐

我現正在漢堡參觀港口，以讓歐洲了解并使用我們的新型集裝箱。星期三即六月4日，我將到安特衛普，我會于當天下午2：00打電話給你。對此約定如不來信，我將認為于這個時間打電話是方便的。您誠摯的 實例之四: Dear Mr./ Ms, Mr.Jack Baron, our personnel director, has asked me to acknowledge your application for the post of accountant and to ask you to come to see him on Friday afternoon, 5th July, at half past two.I will appreciate your letting me know whether you will be able to come.Yours faithfully 尊敬的先生/小姐

杰克巴倫先生，我們的人事主任，讓我向你申請會計職位表示感謝，并請你于7月5日星期五的下午兩點半來見他。是否能來，請告知，多謝。您誠摯的

< 以下為回信范文 > Dear Mr./ Ms, Thank you for your letter of yesterday inviting me to come for an interview on Friday afternoon, 5th July, at 2:30.I shall be happy to be there as requested and will bring my diploma and other papers with me.Yours faithfully 尊敬的先生/小姐

謝謝昨日來信通知我面試，我將于要求的7月5日，周五下午兩點半到達，并帶去我的證書及其它書面材料。你誠摯的

商務英語信函范文--通知與確認

實例之一： 通知對方接到來信Acknowledging receipt of letters 1.Dear Mr./ Ms, hank you for your letter No.A-3 of 6th May, offering us 6 UI-4 Viewdatas.We have passed it on to our Technical Department for their consideration.We shall reply as soon as possible.Yours faithfully 尊敬的先生/小姐

謝謝您五月六日標號為A-3的來信，該信向我們提供6 UI-4 圖像數據。我們已把該信轉給了技術部，備他們考慮。我們將盡快回信 你誠摯的 2.Dear Mr/Ms, We have today received with thanks information concerning transactions on the New York Wheat Exchange which will be made full use of by our research department.We look forward to further cooperation with you.Yours faithfully 尊敬的先生/小姐

我們今天收到了有關紐約小麥交易所的業務信息，非常感謝，我們的研究部門將充分利用這些信息。期待與你進一步合作。你誠摯的

實例之二： 確認達成的協議 Confirming agreements reached 3.Dear Mr./ Ms, Last Friday, when we were discussing the problems of defective containers.You suggested that I simply mail you a report each month on the number of return by customers rather than send the defective containers to you.I plan to put this into effect at once.But, I first want to make sure that I understand you correctly.If I don’t hear from you within the coming week, I’ll assume that you approve.Yours faithfully 尊敬的先生/小姐

上周五，我們討論了次品集裝箱的問題，你建議我只需把顧客每月退回的次品集裝箱的數量寫個報告給你，而不是直接退集裝箱。

我計劃立即付諸現實。但我想確認我理解正確，到下周為止，如我不能收到你的來信，我即認為 你沒有異議。你誠摯的 4.Dear Mr/Ms, We write to confirm our agreement reached during our conversation on 9th June about special discounts on M-S Acoustical Partitions as described on page 8 of our catalogue.These prices will prevail through 30 June.Partition dimension Regular Price Each Special price Each(12 or more)4X4’ US$ 112.75FOB Bern US$98.20 FOB Bern 4x5’ US$132 115.50 5x5’ US$152.75 129.85 We will be happy to receive your order Yours sincerely 尊敬的先生/小姐

我們寫信想確認六月九日談話中就M-S聲音隔板特別折扣達成的協議。這些隔板在我們目錄泊第八頁有描述。下列價格六月三十日前有效： 聲音隔板規格 每只常規價 每只特別價（12及以上）4X4’ US$ 112.75FOB 波恩 US$98.20 FOB 波恩 4x5’ 132 115.50 5x5’ 152.75 129.85 我們將很榮幸收到你的定單 你誠摯的 5.Dear Mr/Ms, As our telephone negotiation this morning was very brief and proceeded so smoothly, I thought it might be advisable to summarize the agreement: I offered US$56/kg CIF EMP You asked for US$60 I countered US$58/kg You accepted the figure I look forward to signing the contract when we meet next week.Yours faithfully 尊敬的先生/小姐

今天上午我們的電話協商簡短而融洽，我想簡單總結一下協議：

我報價為：US$56/kg CIF EMP，你還價為US$60，我讓價為US$58/kg 你同意這個價格。下周見面時我期待能簽定合同。

商務英語信函范文--告示

實例之一： 開業 Opening of new business Dear Mr./ Ms, We have opened at the above address a sales office for our products here in New York.We employ a staff of consultants and a well-trained service department which makes routine checks on all equipment purchased from us.We would be pleased if you would take full advantage of our services and favourable shopping conditions.We fully guarantee the quality of our products.Yours faithfully 尊敬的先生/小姐，我們已在紐約上述地址為我們的產品開設了一家辦事處。我們雇有一個諮詢人員和一支受過良好訓練的服務隊伍，可以為從我處購買的設備進行日常檢查。

如果你能充分利用我們的服務和良好的購物環境，我們會很高興。我們全面保證產品的質量。你誠摯的

實例之二： 建立辦事處 Establishment of new branch Dear Mr./ Ms, Owing to the large increase in the volume of our trade with this country we have decided to open a branch here, with Mr.Wang Lo as manager.The new branch will open on 1st March and from that date all orders and inquiries should be sent to Mr.Wang Lo at the above address, instead of to our London office.We take this opportunity to express our thanks for your cooperation in the past.We hope the new arrangements will lead to even better results.Yours faithfully 尊敬的先生/小姐，因在該國貿易額大量增加，我們決定在這里開設一家分支，由王洛先生任經理。新辦事處將于三月一日開業，今后所有的訂單和詢價請按上述地址送到王洛先生那，而不是倫敦辦公室。

我們籍此機會向您過會與我們的合作表示感謝，我們希望新的安排能產生好的結果。你誠摯的

實例之三： 歇業 Discontinuation of business Dear Mr/Ms, With the demolition of our premises at the above address under a redevelopment scheme, the part of our business carried on there will be discontinued after the end of October.On Monday, 1st October, we are holding a closing-out sale.Stock on hand will be cleared regardless of cost.There will be substantial reductions in all departments and in some cases, prices will be marked down by as much as one half.Stock to be cleared is unrivaled in both variety and quality.As the sale is likely to be well attended, we hope you make a point of visiting the store as early as possible during the opening days.Yours faithfully 尊敬的先生/小姐，隨著在經營重組計劃下而取消的上述經營場所，該處的業務將于十月底后停止。在十月一日，星期一，我們將組織一次清倉銷售，現有庫存不論成本都將清售。所有部門都將大幅消價，有的商品折價會達一半。

清倉商品無論種類還是質量都無可挑剔。因此次銷售參加人員可能較多，我們希望您在清倉銷售期間盡早來。你誠摯的

實例之四:更改名稱和地址 Change of name and address Dear Mr./ Ms, At our company meeting on 4 September, it was decided that the name of our company would be changed to CNMIEC Lee Co.At the same time, it was decided to move the company from the above address to No3-6 Broadway Street.We will appreciate your informing the appropriate departments of these changes.Yours faithfully 尊敬的先生/小姐，在公司九月四日的會議上，我們公司的名稱已決定改為CNMIEC李氏公司。同時公司由現在地址移到百老匯街3-6號。

如能把這些變化通知相關部門，我們將不勝感激。你誠摯的

實例之五： 新的任命 New appointment Dear Mr./ Ms, We wish to notify you that Mr.Robert Smart, who has been our representative in Southwest England for the past seven years has left our service and therefore no

longer has authority to take orders or collect accounts on our behalf.We have appointed Mr.Fred Peterson in his place.Mr.Peterson has for many years been on our sales force and is thoroughly familiar with the needs of customers in your area.We trust you will have good cooperation from him.Yours faithfully 尊敬的先生/小姐，我們在此通知您，過去七年在英格蘭西南任我們代表的羅伯特斯馬特先生已離開我們公司，他不再代表公司接受訂單收款。

我們已任命弗萊德彼特森代替他的位置。彼特森先生已在我們的銷售部門任職多年，完全熟悉你地區顧客的需要。我們相信您和他能有好的合作。您誠摯的

實例之六： 公司的建立與重組

Establishment or reorganization of company Dear Mr./ Ms, We are pleased to announce that as of 1st June our firm will merge with D & W Co.of this town to form the new firm of CN/CW Co.The new firm will carry on business at 6 Rue de Toqueville, Tripoli, to which address please send all communications after 31st May.We appreciate the confidence you have placed in us in the past and look forward to continued dealings with you.Yours faithfully 尊敬的先生/小姐，我們高興的宣布，由于六月一日我們公司將于該鎮的D&W公司合并，成立新的CN/CM公司。新公司將在Tripoli的 Rue de Toqueville六號辦公，五月三十一日后所有信息請寄新地址。

我們感謝您過去對我的信任并希望繼續與您來往。您誠摯的

商務英語信函范文--咨詢

實例之一： 詢問信息 Dear Mr./ Ms, We are much concerned that your sales in recent months have fallen considerably.At first we thought this might be due to a slack market, but on looking into the matter more closely, we find that the general trend of trade during this period has been

upwards.It is possible that you are facing difficulties of which we are not aware.If so, we would like to know what we can do to help.We, therefore, look forward to receiving from you a detailed report on the situation and suggestions as to how we may help in restoring our sales to their former level.Yours faithfully 尊敬的先生/小姐，我們非常關心你方銷售近幾個月大幅度下降。開始我們以為是市場疲軟，但仔細研究問題，我們發現過去這段時間貿易的總趨勢是上升的。有可能你方面臨我方還不知道的困難，如是這樣，我方想知道是否能幫助什么。我們期望收到關于問題的詳細報告，及建議我們怎樣幫助才能把銷售恢復到原來的水平。您誠摯的

商務英語信函范文--提示

實例之一：

Dear Mr./ Ms, On 14 November I submitted a bill for services rendered to your office at the Lille International Exposition.More than a month has now elapsed without payment or acknowledgment of my bill.Please check this oversight,and remit payment at your earliest convenience.I look forward to future services to your corporation.Thank you for your prompt attention to this matter.Yours faithfully 尊敬的先生/小姐，十一月十四日我向你辦公室在Lille國際博覽會上提供的服務提交了帳單。一個月過去了你既沒有付款也沒有認可帳單。請檢查這一疏忽并在最方便的時候付款。期望以后還為你公司服務。

謝謝您能對此事盡快重視起來。你誠摯的商務英語信函范文--道歉與解釋

實例之一： Dear Mr./ Ms，We are sorry we cannot send you immediately the catalogue and price list for which you asked in your letter of March 10.Supplies are expected from the printers in two weeks and as soon as we receive them, we will send you a copy.Yours faithfully 尊敬的先生/小姐，對三月十日來信所要目錄和價格單，很抱歉不能馬上寄去。印刷商兩周后供貨，一旦收到，我們將給您寄去一份。您誠摯的 實例之二： Dear Mr./ Ms, I was very concerned when I received your letter of yesterday complaining that the central heating system in your new house had not been completed by the date promised.On referring to our earlier correspondence,I find that I had mistaken the date for completion.The fault is entirely mine and I deeply regret that it should have occurred.I realize the inconvenience our oversight must be causing you and will do everything possible to avoid any further delay.I have already given instructions for the work to have priority and the engineers working on the job to be placed on overtime.These arrangements should see the installation completed by next weekend.Yours faithfully 尊敬的先生/小姐，昨天收到你的來信，抱怨你新家的中央加熱系統未按規定時間裝好，對此我非常關心。參考較早的通信，我發現我搞錯了完成日期。錯誤完全是我的，對此我非常抱歉。認識到我們的疏忽給你造成的不便，我們將竭盡全力避免再耽擱。我已指示這項工作優先做并讓工程人員加班。這樣安排會于下周完成安裝。你誠摯的商務英語信函范文--感謝信

實例之一： Dear Mr./ Ms, Thank you for your letter of June 4, enclosing an account of the organization and work of your Chamber of Commerce and Industry.We are very grateful for such a detailed account of your activities.This information is certain to help increase our future cooperation.Yours faithfully

尊敬的先生/小姐，謝謝您六月四日的來信及隨信附上的說明書，該說明書描述了你們工商總會的工作與組織結構。對給我們一個你們活動如此詳細的描述，我們表示非常感謝。這一信息一定能幫助促進我們未來的合作。你誠摯的商務英語信函范文--祝賀信

實例之一：

Dear Mr./ Ms, On the occasion of the 35th anniversary of your National Day, please accept our heartiest congratulations.May the trade connections between our countries continue to develop with each passing day!Yours faithfully 尊敬的先生/小姐，值此國慶三十五周年之際，請接受我們最真誠的祝賀。愿我們兩國之間的貿易聯系持續發展。你誠摯的 實例之二： Dear Mr.Minister Allow me to convey my congratulations on your promotion to Minister of Trade.I am delighted that many years service you have given to your country should have been recognized and appreciated.We wish you success in your new post and look forward to closer cooperation with you in the development of trade between our two countries.Sincerely 尊敬的部長先生，請允許我向您升任貿易部長表示祝賀。多年來你對國家的貢獻被認可，欣賞，我非常高興。我們祝愿您在新的職位取得成功，期待我們兩國在貿易發展上進一步合作。誠摯的

(以下為回信范文)Dear Mr./ Ms, Thank you for your letter conveying congratulations on my appointment.I wish also to thank you for the assistance you have given me in my work and look forward to better cooperation in the future.Sincerely 尊敬的先生/小姐，感謝你來信對我的任命表達的祝賀。我也感謝您對我的工作給予的支持，并期望未來能有更好的合作。誠摯的商務英語信函范文--邀請與答復

Dear Mr./ Ms, We should like to invite your Corporation to attend the 1997 International Fair which will be held from April 29 to May 4 at the above address.Full details on the Fair will be sent in a week.We look forward to hearing from you soon, and hope that you will be able to attend.Yours faithfully 尊敬的先生/小姐，在上述地址，我們想請貴公司參加于四月二十九日到五月四日舉辦的1997國際商品交易會，關于交易會的詳情我們一周內將寄給你。希望不久能收到你的來信，并能來參加。您誠摯的

如果是肯定答復的話，可以參照下列寫法： Dear Mr./ Ms, Thank you for your letter of March 20 inviting our corporation to participate in the 1997 International Fair.We are very pleased to accept and will plan to display our electrical appliances as we did in previous years.Mr.Li will be in your city from April 2 to 7 to make specific arrangements and would very much appreciate your assistance.Yours faithfully 尊敬的先生/小姐，感謝三月二十八日來信邀請我們公司參加1997國際商品交易會。我們樂于參加并計劃展示我們前幾年生產的電子設備。李先生將于四月二日至七日去你市做具體安排，非常感謝你的協助。你誠摯的

如果是否定答復的話，可以參照下列寫法：

Dear Mr./ Ms, Thank you very much for your invitation to attend the 1997 International Fair.As we are going to open a repair shop in your city at that time, we are sorry that we shall not be able to come.We hope to see you on some future occasion.Yours faithfully 尊敬的先生/小姐，非常感謝您邀請我們參加1997國際商品交易會。由于我們將于同一時間到你市新開一家維修店，非常抱歉我們不能前去。希望以后在某些場合見到您。您誠摯的商務英語信函范文--宣布訪問

實例之：

Dear Mr./ Ms, Mr.William Taylor, President of our Corporation and Mr.James Rogers, Marketing Manager, would like to visit Beijing to continue our discussions on a joint venture.They plan to leave in the second half of April and stay in China about a week.Please let us know if the planned visit is convenient for you and what itinerary you would suggest.If the time of their visit is agreeable, will you kindly request your Embassy here to issue the necessary visa? Yours faithfully 尊敬的先生/小姐，我們公司的總裁威廉·泰勒先生和營銷部經理珍姆士·羅杰斯先生，想拜訪北京繼續商討合資企業之事。他們計劃四月下半月出發并在中國停留一周。請告知我方該訪問計劃對你方是否方便或您要建議什么行程計劃。如對他們的訪問時間無異議的話，可否要求使館簽發所需簽證。您誠摯的商務英語信函范文--活動安排

Dear Mr./ Ms, We are very pleased to welcome President William Taylor and Manager James Rogers to Beijing and Shanghai in thesecond half of April for about a week.As requested, we propose the following itinerary for your consideration.Monday, April 18 4.00 p.m.Arrive in Beijing by Flt.xx, to be met at the airport by Mr.President of Asia Trading Co.4.15 Leave for Great Wall Hotel 7.30 Dinner given by President x Tuesday, April 19 9:30 a.m.Discussion at Asia Trading Co.Building 2:00 p.m.Group discussion 8:00 p.m.Cocktail reception given by the British Commercial Counselor in Beijing Wednesday, April 20 9:00 a.m.Discussion 12:00 noon Sign the Letter of Intent 1:30 p.m.Peking Duck Dinner 3:30 p.m.visit the Summer palace 6:00 Departure for Shanghai Would you please confirm by fax so that we can make arrangements accordingly.Yours faithfully 尊敬的先生/小姐，我們非常高興威廉·泰勒總裁和珍姆斯·羅杰斯經理能于四月下半月到北京，上海訪問一周，根據要求我們提出下列活動安排供參考： 星期一，四月十八日

下午4：00 乘航班XX到達北京，由亞洲貿易公司的總裁X先生 到機場迎接

4：15 乘車去長城賓館 7：30 總裁X先生舉行晚晏 上午 9:30 a.m.在亞洲貿易公司討論 2:00 p.m.小組討論

8:00 p.m.英國住北京商務領事舉行雞尾酒招待會 上午9：00 討論 中午12：00 簽訂意向書 下午1：30 吃北京烤鴨

3：30 參觀故宮 6：00 乘機去上海

請傳真確認，以便我們做相應的安排。您誠摯的

第三篇：商務英語信函如何寫？

商務英語信函如何寫？

快來圍觀，看看商務英語信函怎么寫，商務英語在商務談判，商務信函中占有非常重要的地位，這關系著公司效益和個人利益，所以為了自己在職場發展更好，快來搞定商務英語吧！這篇商務信函希望能祝大家一臂之力！

A Specimen Letter

Dear Sir:

We are pleased to inform you that 50 cases of adjustable wrenches you shipped to Lagos on March 18th have arrived in perfect condition.This shows that you have made a great deal of improvement in packing.As for the pliers to be shipped to us, we would like you to have them packed in boxes of 2 dozens each, 100 boxes to a wooden case.We trust you will give special care to the packing in order to avoid damage in transit.Kindly let us know if you can meet our requirements.With our best regards.釋文

先生：

你三月十八日發送的五十箱可調節扳手已完好無損地到達拉各斯，對此我們非常高興。這表明貴方在包裝方面有了很大的改進。

關于即將發給我們的鉗子，我們希望每兩打裝一盒，一百盒裝一木箱。我們相信你們會特別注意包裝，以免運輸途中受損。

是否可按我們的要求包裝，請告知。

順致問候。

長見識了吧!一個成功的商務英語信函甚至比面對面商務談判還重要！商務英語包含的范圍還很多，希望大家能接受挑戰，一起來學習吧！

第四篇：12種商務英語信函

12種商務英語信函范文

第一種、介紹信 Letters of Introduction 實例之一：

Dear Mr./ Ms.，This is to introduce Mr.Frank Jones, our new marketing specialist who will be in London from April 5 to mid April on business.We shall appreciate any help you can give Mr.Jones and will always be happy to reciprocate.Yours faithfully

尊敬的先生/小姐，現向您推薦我們的市場專家弗蘭克·瓊斯先生。他將因公務在四月15日到四月中旬期間停留倫敦。

我們將非常感謝您向瓊斯先生提供的任何幫助，并非常高興施以回報。

您誠摯的實例之二：

Dear Mr./ Ms，We are pleased to introduce Mr.Wang You, our import manager of Textiles Department.Mr.Wang is spending three weeks in your city to develop our business with chief manufactures and to make purchases of decorative fabrics for the coming

season.We shall be most grateful if you will introduce him to reliable manufacturers and give him any help or advice he may need.Yours faithfully

尊敬的先生/小姐，我們非常高興向您介紹我們紡織部的進口經理王有先生。王先生將在你市度過三周，他要與主要的生產廠家拓展商務并為下一季度采購裝飾織品。

如能介紹他給可靠的生產廠家，向他提供所需的任何幫助或建議，我們將不勝感謝。

您誠摯的

第二種、約定 Appointments 實例之一：

Dear Mr./Ms，Mr.John Green, our General Manager, will be in Paris from June 2 to 7 and would like to come and see you, say, on June 3 at 2.00 p.m.about the opening of a sample room there.Please let us know if the time is convenient for you.If not, what time you would suggest.Yours faithfully, 尊敬的先生/小姐

我們的總經理約翰格林將于六月2日到7日在巴黎，有關在那開樣品房的事宜，他會于 六月3日下午2：00點拜訪您。

請告知這個時間對您是否方便。如不方便，請建議具體時間。

您誠摯的

< 以下為回信范文 > Dear Mr./ Ms，Thank you for your letter informing us of Mr.Green’s visit during June 2-7.Unfortunately, Mr.Edwards, our manager, is now in Pairo and will not be back until the second half of June.He would, however, be pleased to see Mr.Green any time after his return.We look forward to hearing from you.Yours faithfully, 尊敬的先生/小姐

謝謝來函告知我方六月2-7日格林先生的來訪。不巧，我們的總經理艾得華先生現正在巴黎，到六月中旬才能回來。但他回來后愿意在任何時間會見格林先生。

希望收到您的來信。

您誠摯的實例之二：

Dear Mr/Ms，I represent the W/P Electronics Company in Dallas, and will be in Kunming from next Monday to Friday,(October 5-9).I should like to call on you to discuss our new monitor.Would 0930 hours on Tuesday, October 6 be convenient?

I shall be in Beijing, at the Great Wall Hotel, from Tuesday, September 29, until Sunday, October 4, where a message will reach me.If the day is not convenient, will you please suggest another.Yours faithfully 尊敬的先生/小姐

我是達拉斯W/P電子公司的代表，將于下周一到周五（10月5-9日）住留昆明。我樂于請您商討我們新的顯示器。星期二即10月6日上午09：30是否方便？

從周二，即9月29日，我將住在北京的長城賓館，直到周六，即10月4日，在那會有通知給我。如商討日期不方便，請另外建議。

< 以下為回信范文 > Dear Mr/Ms，Thank you for your letter of September 26.We shall be very pleased to see you and discuss your new monitor, but October 6 is not suitable.We will be happy to meet with you at 9:30 a.m.on Wednesday, October 7, if the time is convenient for you.We look forward to meeting you.Yours faithfully

尊敬的先生/小姐

我們將很高興與您會面并與您商談新的顯示器，但10月6日不太合適。如方便的話，我們愿在10月7日與您會面。

期待與您見面。

您誠摯的 實例之三：

Dear Mr./ Ms，I am at present in Hamburg visiting the harbour with a view to making known our new type of container for use in Europe.I shall be in Antwerp on Wednesday, 4th June, and should like to call on you at 2.00 p.m.on that day.If I do not hear from you to the contrary, I shall assume that it will be convenient for me to call at that time.Yours faithfully

尊敬的先生/小姐

我現正在漢堡參觀港口，以讓歐洲了解并使用我們的新型集裝箱。

星期三即六月4日，我將到安特衛普，我會于當天下午2：00打電話給你。

對此約定如不來信，我將認為于這個時間打電話是方便的。

您誠摯的實例之四:

Dear Mr./ Ms，Mr.Jack Baron, our personnel director, has asked me to acknowledge your application for the post of accountant and to ask you to come to see him on Friday afternoon, 5th July, at half past two.I will appreciate your letting me know whether you will be able to come.Yours faithfully 尊敬的先生/小姐

杰克巴倫先生，我們的人事主任，讓我向你申請會計職位表示感謝，并請你于7月5日星期五的下午兩點半來見他。

是否能來，請告知，多謝。

您誠摯的

< 以下為回信范文 > Dear Mr./ Ms，Thank you for your letter of yesterday inviting me to come for an interview on Friday afternoon, 5th July, at 2:30.I shall be happy to be there as requested and will bring my diploma and other papers with me.Yours faithfully

尊敬的先生/小姐

謝謝昨日來信通知我面試，我將于要求的7月5日，周五下午兩點半到達，并帶去我的證書及其它書面材料。

你誠摯的

第三種、通知與確認Acknowledgments & Confirmations 實例之一： 通知對方接到來信Acknowledging receipt of letters

1.Dear Mr./ Ms，thank you for your letter No.A-3 of 6th May, offering us 6 UI-4 Viewdatas.We have passed it on to our Technical Department for their consideration.We shall reply as soon as possible.Yours faithfully

尊敬的先生/小姐

謝謝您五月六日標號為A-3的來信，該信向我們提供6 UI-4 圖像數據。我們已把該信轉給了技術部，備他們考慮。

我們將盡快回信

你誠摯的2.Dear Mr/Ms，We have today received with thanks information concerning transactions on the New York Wheat Exchange which will be made full use of by our research department.We look forward to further cooperation with you.Yours faithfully 尊敬的先生/小姐

我們今天收到了有關紐約小麥交易所的業務信息，非常感謝，我們的研究部門將充分利用這些信息。

期待與你進一步合作。

你誠摯的

實例之二： 確認達成的協議 Confirming agreements reached 3.Dear Mr./ Ms，Last Friday, when we were discussing the problems of defective containers.You suggested that I simply mail you a report each month on the number of return by customers rather than send the defective containers to you.I plan to put this into effect at once.But, I first want to make sure that I understand you correctly.If I don’t hear from you within the coming week, I’ll assume that you approve.Yours faithfully 尊敬的先生/小姐 上周五，我們討論了次品集裝箱的問題，你建議我只需把顧客每月退回的次品集裝箱的數量寫個報告給你，而不是直接退集裝箱。

我計劃立即付諸現實。但我想確認我理解正確，到下周為止，如我不能收到你的來信，我即認為 你沒有異議。

你誠摯的

4.Dear Mr/Ms，We write to confirm our agreement reached during our conversation on 9th June about special discounts on M-S Acoustical Partitions as described on page 8 of our catalogue.These prices will prevail through 30 June.Partition dimension Regular Price Each Special price Each(12 or more)4X4’ US$ 112.75FOB Bern US$98.20 FOB Bern 4x5’ US$132 115.50

5x5’ US$152.75 129.85

We will be happy to receive your order Yours sincerely

尊敬的先生/小姐

我們寫信想確認六月九日談話中就M-S聲音隔板特別折扣達成的協議。這些隔板在我們目錄泊第八頁有描述。下列價格六月三十日前有效：

聲音隔板規格 每只常規價 每只特別價（12及以上）

4X4’ US$ 112.75FOB 波恩 US$98.20 FOB 波恩

4x5’ 132 115.50

5x5’ 152.75 129.85

我們將很榮幸收到你的定單

你誠摯的

5.Dear Mr/Ms，As our telephone negotiation this morning was very brief and proceeded so smoothly, I thought it might be advisable to summarize the agreement: I offered US$56/kg CIF EMP You asked for US$60 I countered US$58/kg You accepted the figure

I look forward to signing the contract when we meet next week.Yours faithfully 尊敬的先生/小姐

今天上午我們的電話協商簡短而融洽，我想簡單總結一下協議：

我報價為：US$56/kg CIF EMP，你還價為US$60，我讓價為US$58/kg 你同意這個價格。下周見面時我期待能簽定合同。

你誠摯的 第四種、告示 Announcements 實例之一： 開業 Opening of new business Dear Mr./ Ms，We have opened at the above address a sales office for our products here in New York.We employ a staff of consultants and a well-trained service department which makes routine checks on all equipment purchased from us.We would be pleased if you would take full advantage of our services and favourable shopping conditions.We fully guarantee the quality of our products.Yours faithfully

尊敬的先生/小姐，我們已在紐約上述地址為我們的產品開設了一家辦事處。我們雇有一個諮詢人員和一支受過良好訓練的服務隊伍，可以為從我處購買的設備進行日常檢查。

如果你能充分利用我們的服務和良好的購物環境，我們會很高興。我們全面保證產品的質量。

你誠摯的

實例之二： 建立辦事處 Establishment of new branch Dear Mr./ Ms，Owing to the large increase in the volume of our trade with this country we have decided to open a branch here, with Mr.Wang Lo as manager.The new branch will open on 1st March and from that date all orders and inquiries should be sent to Mr.Wang Lo at the above address, instead of to our London office.We take this opportunity to express our thanks for your cooperation in the past.We hope the new arrangements will lead to even better results.Yours faithfully 尊敬的先生/小姐，因在該國貿易額大量增加，我們決定在這里開設一家分支，由王洛先生任經理。新辦事處將于三月一日開業，今后所有的訂單和詢價請按上述地址送到王洛先生那，而不是倫敦辦公室。

我們籍此機會向您過會與我們的合作表示感謝，我們希望新的安排能產生好的結果。

你誠摯的

實例之三： 歇業 Discontinuation of business Dear Mr/Ms，With the demolition of our premises at the above address under a redevelopment scheme, the part of our business carried on there will be discontinued after the end of October.On Monday, 1st October, we are holding a closing-out sale.Stock on hand will be cleared regardless of cost.There will be substantial reductions in all departments and in some cases, prices will be marked down by as much as one half.Stock to be cleared is unrivaled in both variety and quality.As the sale is likely to be well attended, we hope you make a point of visiting the store as early as possible during the opening days.Yours faithfully

尊敬的先生/小姐，隨著在經營重組計劃下而取消的上述經營場所，該處的業務將于十月底后停止。在十月一日，星期一，我們將組織一次清倉銷售，現有庫存不論成本都將清售。所有部門都將大幅消價，有的商品折價會達一半。

清倉商品無論種類還是質量都無可挑剔。因此次銷售參加人員可能較多，我們希望您在清倉銷售期間盡早來。

你誠摯的

實例之四:更改名稱和地址 Change of name and address

Dear Mr./ Ms，At our company meeting on 4 September, it was decided that the name of our company would be changed to CNMIEC Lee Co.At the same time, it was decided

to move the company from the above address to No3-6 Broadway Street.We will appreciate your informing the appropriate departments of these changes.Yours faithfully

尊敬的先生/小姐，在公司九月四日的會議上，我們公司的名稱已決定改為CNMIEC李氏公司。同時公司由現在地址移到百老匯街3-6號。

如能把這些變化通知相關部門，我們將不勝感激。

你誠摯的

實例之五： 新的任命 New appointment Dear Mr./ Ms，We wish to notify you that Mr.Robert Smart, who has been our representative in Southwest England for the past seven years has left our service and therefore

no longer has authority to take orders or collect accounts on our behalf.We have appointed Mr.Fred Peterson in his place.Mr.Peterson has for many

years been on our sales force and is thoroughly familiar with the needs of

customers in your area.We trust you will have good cooperation from him.Yours faithfully

尊敬的先生/小姐，我們在此通知您，過去七年在英格蘭西南任我們代表的羅伯特斯馬特先生已離開我們公司，他不再代表公司接受訂單收款。我們已任命弗萊德彼特森代替他的位置。彼特森先生已在我們的銷售部門任職多年，完全熟悉你地區顧客的需要。我們相信您和他能有好的合作。

您誠摯的

實例之六： 公司的建立與重組

Establishment or reorganization of company Dear Mr./ Ms，We are pleased to announce that as of 1st June our firm will merge with D & W Co.of this town to form the new firm of CN/CW Co.The new firm will carry on

business at 6 Rue de Toqueville, Tripoli, to which address please send all

communications after 31st May.We appreciate the confidence you have placed in us in the past and look forward to continued dealings with you.Yours faithfully 尊敬的先生/小姐，我們高興的宣布，由于六月一日我們公司將于該鎮的D&W公司合并，成立新的CN/CM公司。新公司將在Tripoli的 Rue de Toqueville六號辦公，五月三十一日后所有信息請寄新地址。

我們感謝您過去對我的信任并希望繼續與您來往。

您誠摯的

第五種、諮詢 Consultation 實例之一： 詢問信息

Dear Mr./ Ms，We are much concerned that your sales in recent months have fallen considerably.At first we thought this might be due to a slack market, but on looking into the matter more closely, we find that the general trend of trade during this period has been upwards.It is possible that you are facing difficulties of which we are not aware.If so, we would like to know what we can do to help.We, therefore, look forward to

receiving

from you a detailed report on the situation and suggestions as to how we may

help in restoring our sales to their former level.Yours faithfully

尊敬的先生/小姐，我們非常關心你方銷售近幾個月大幅度下降。開始我們以為是市場疲軟，但仔細研究問題，我們發現過去這段時間貿易的總趨勢是上升的。有可能你方面臨我方還不知道的困難，如是這樣，我方想知道是否能幫助什么。我們期望收到關于問題的詳細報告，及建議我們怎樣幫助才能把銷售恢復到原來的水平。

您誠摯的 第六種、道歉與解釋Appology & Explanation 實例之一：

Dear Mr./ Ms，We are sorry we cannot send you immediately the catalogue and price list for

which you asked in your letter of March 10.Supplies are expected from the printers in two weeks and as soon as we receive them, we will send you a copy.Yours faithfully

尊敬的先生/小姐，對三月十日來信所要目錄和價格單，很抱歉不能馬上寄去。印刷商兩周后供貨，一旦收到，我們將給您寄去一份。

您誠摯的實例之二：

Dear Mr./ Ms，I was very concerned when I received your letter of yesterday complaining that the central heating system in your new house had not been completed by the date promised.On referring to our earlier correspondence,I find that I had mistaken the date for completion.The fault is entirely mine and I deeply regret that it should have

occurred.I realize the inconvenience our oversight must be causing you and will do

everything possible to avoid any further delay.I have already given instructions for the

work to have priority and the engineers working on the job to be placed on overtime.These arrangements should see the installation completed by next weekend.Yours faithfully

尊敬的先生/小姐，昨天收到你的來信，抱怨你新家的中央加熱系統未按規定時間裝好，對此我非常關心。參考較早的通信，我發現我搞錯了完成日期。錯誤完全是我的，對此我非常抱歉。

認識到我們的疏忽給你造成的不便，我們將竭盡全力避免再耽擱。我已指示這項工作優先做并讓工程人員加班。這樣安排會于下周完成安裝。

你誠摯的

第七種、提示Attention 實例之一：

Dear Mr./ Ms，On 14 November I submitted a bill for services rendered to your office at the Lille International Exposition.More than a month has now elapsed without payment or acknowledgment of my bill.Please check this oversight,and remit payment at your earliest convenience.I look forward to future services to your corporation.Thank you for your prompt attention to this matter.Yours faithfully 尊敬的先生/小姐，十一月十四日我向你辦公室在Lille國際博覽會上提供的服務提交了帳單。一個月過去了你既沒有付款也沒有認可帳單。請檢查這一疏忽并在最方便的時候付款。期望以后還為你公司服務。

謝謝您能對此事盡快重視起來。

你誠摯的

第七種、提示Attention 實例之一：

Dear Mr./ Ms，On 14 November I submitted a bill for services rendered to your office at the Lille International Exposition.More than a month has now elapsed without payment or acknowledgment of my bill.Please check this oversight,and remit payment at your earliest convenience.I look forward to future services to your corporation.Thank you for your prompt attention to this matter.Yours faithfully 尊敬的先生/小姐，十一月十四日我向你辦公室在Lille國際博覽會上提供的服務提交了帳單。一個月過去了你既沒有付款也沒有認可帳單。請檢查這一疏忽并在最方便的時候付款。期望以后還為你公司服務。

謝謝您能對此事盡快重視起來。

你誠摯的

第八種、感謝信 Thank-You Letter 實例之一：

Dear Mr./ Ms，Thank you for your letter of June 4, enclosing an account of the organization and work of your Chamber of Commerce and Industry.We are very grateful for such a detailed account of your activities.This information is certain to help increase our future cooperation.Yours faithfully 尊敬的先生/小姐，謝謝您六月四日的來信及隨信附上的說明書，該說明書描述了你們工商總會的工作與組織結構。對給我們一個你們活動如此詳細的描述，我們表示非常感謝。這一信息一定能幫助促進我們未來的合作。

你誠摯的 第九種、祝賀信 Congratulation Letter 實例之一：

Dear Mr./ Ms，On the occasion of the 35th anniversary of your National Day, please accept our heartiest congratulations.May the trade connections between our countries continue to develop with each passing day!Yours faithfully

尊敬的先生/小姐，值此國慶三十五周年之際，請接受我們最真誠的祝賀。愿我們兩國之間的貿易聯系持續發展。

你誠摯的 實例之二：

Dear Mr.Minister

Allow me to convey my congratulations on your promotion to Minister of Trade.I am delighted that many years service you have given to your country should have been recognized and appreciated.We wish you success in your new post and look forward to closer cooperation with you in the development of trade between our two countries.Sincerely

尊敬的部長先生，請允許我向您升任貿易部長表示祝賀。多年來你對國家的貢獻被認可，欣賞，我非常高興。我們祝愿您在新的職位取得成功，期待我們兩國在貿易發展上進一步合作。

誠摯的

(以下為回信范文)Dear Mr./ Ms，Thank you for your letter conveying congratulations on my appointment.I wish also to thank you for the assistance you have given me in my work and look forward to better cooperation in the future.Sincerely

尊敬的先生/小姐，感謝你來信對我的任命表達的祝賀。我也感謝您對我的工作給予的支持，并期望未來能有更好的合作。

誠摯的

第十種、邀請與答復Invitation and Reply 實例之一：

Dear Mr./ Ms, We should like to invite your Corporation to attend the 1997 International Fair which will be held from April 29 to May 4 at the above address.Full details on the Fair will be sent in a week.We look forward to hearing from you soon, and hope that you will be able to attend.Yours faithfully 尊敬的先生/小姐，在上述地址，我們想請貴公司參加于四月二十九日到五月四日舉辦的1997國際商品交易會，關于交易會的詳情我們一周內將寄給你。希望不久能收到你的來信，并能來參加。

您誠摯的

如果是肯定答復的話，可以參照下列寫法： Dear Mr./ Ms，Thank you for your letter of March 20 inviting our corporation to participate in the 1997 International Fair.We are very pleased to accept and will plan to display our electrical appliances as we did in previous years.Mr.Li will be in your city from April 2 to 7 to make specific arrangements and would very much appreciate your assistance.Yours faithfully

尊敬的先生/小姐，感謝三月二十八日來信邀請我們公司參加1997國際商品交易會。我們樂于參加并計劃展示我們前幾年生產的電子設備。李先生將于四月二日至七日去你市做具體安排，非常感謝你的協助。

你誠摯的

如果是否定答復的話，可以參照下列寫法：

Dear Mr./ Ms，Thank you very much for your invitation to attend the 1997 International Fair.As we are going to open a repair shop in your city at that time, we are sorry that we shall not be able to come.We hope to see you on some future occasion.Yours faithfully 尊敬的先生/小姐，非常感謝您邀請我們參加1997國際商品交易會。由于我們將于同一時間到你市新開一家維修店，非常抱歉我們不能前去。

希望以后在某些場合見到您。

您誠摯的

第十一種、宣布訪問Declaring A Visit 實例之一：

Dear Mr./ Ms, Mr.William Taylor, President of our Corporation and Mr.James Rogers, Marketing Manager, would like to visit Beijing to continue our discussions on a joint venture.They plan to leave in the second half of April and stay in China about a week.Please let us know if the planned visit is convenient for you and what itinerary you would suggest.If the time of their visit is agreeable, will you kindly request your Embassy here to issue the necessary visa? Yours faithfully

尊敬的先生/小姐，我們公司的總裁威廉·泰勒先生和營銷部經理珍姆士·羅杰斯先生，想拜訪北京繼續商討合資企業之事。他們計劃四月下半月出發并在中國停留一周。請告知我方該訪問計劃對你方是否方便或您要建議什么行程計劃。如對他們的訪問時間無異議的話，可否要求使館簽發所需簽證。

您誠摯的

第十二種、活動安排Activity Arrangement Dear Mr./ Ms，We are very pleased to welcome President William Taylor and Manager James Rogers to Beijing and Shanghai in thesecond half of April for about a week.As requested，we propose the following itinerary for your consideration.Monday, April 18

4.00 p.m.Arrive in Beijing by Flt.xx, to be met at the airport by Mr.President of Asia Trading Co.4.15 Leave for Great Wall Hotel 7.30 Dinner given by President x

Tuesday, April 19

9:30 a.m.Discussion at Asia Trading Co.Building

2:00 p.m.Group discussion

8:00 p.m.Cocktail reception given by the British Commercial Counselor in Beijing Wednesday, April 20

9:00 a.m.Discussion

12:00 noon Sign the Letter of Intent 1:30 p.m.Peking Duck Dinner 3:30 p.m.visit the Summer palace 6:00 Departure for Shanghai

Would you please confirm by fax so that we can make arrangements accordingly.Yours faithfully 尊敬的先生/小姐，我們非常高興威廉·泰勒總裁和珍姆斯·羅杰斯經理能于四月下半月到北京，上海訪問一周，根據要求我們提出下列活動安排供參考：

星期一，四月十八日

下午4：00 乘航班XX到達北京，由亞洲貿易公司的總裁X先生

到機場迎接

4：15 乘車去長城賓館

7：30 總裁X先生舉行晚晏

上午 9:30 a.m.在亞洲貿易公司討論

2:00 p.m.小組討論

8:00 p.m.英國住北京商務領事舉行雞尾酒招待會

上午9：00 討論

中午12：00 簽訂意向書

下午1：30 吃北京烤鴨

3：30 參觀故宮

6：00 乘機去上海

請傳真確認，以便我們做相應的安排。

您誠摯的

第五篇：商務英語信函的特點

摘 要: 英國論文隨著時代的發展, 使用簡潔通俗的語言已成為現代商務英語, 尤其是商務英語信函的突出特點。本文從這一特點形成的根源簡易英語運動出發, 分析了簡易英語的定義, 遵循的原則, 最后在此基礎上通過大量例證的對照比較, 總結了簡易英語趨勢在現代商務交際中的體現。

商務英語和法律英語一樣, 通常被認為是充斥著技術性術語和詰屈聱牙語句的典型書面語。不可否認, 很長時間以來, 商務文書給人的印象確實如此。然而隨著時代的發展, 這種情況已得到極大的改觀, 商務交際用語漸趨簡明易懂。使用簡潔通俗的語言已成為現代商務英語的突出特點。我們可以比較一下下面的兩句商務信函中的用語:

1.We beg respectfully to state that we are in receipt ofyour L/C in the amount of USD××× for which we thankyou.2.We inform you that we have received your L/C forUSD×××.可以看出, 這兩句表達的意思完全相同, 但是第一句使用了 beg respectfully to state, in receipt of, inthe amount of, 以及包括定語從句 for which we thank you等表達極為繁雜的用語, 而第二句用語簡潔明快, 但是它所包含的信息量較第一句而言沒有絲毫的減少。現代商務英語正是提倡使用簡單詞語(plain words), 而不用復雜的語句(complicated words), 尤其是那些繁復老套的用語, 即我們所說的陳詞濫調(cliché)。現代商務英語的這一顯著特點, 其實與這些年來在英美等國出現的英語簡化趨勢, 尤其是在美國大張旗鼓推行的簡易英語運動(Plain English Movement)有直接的聯系。這一運動要求革除商業契約上的繁文縟節, 簡化法律用語, 從而起到方便民眾, 減 少因繁復用語而引起不必要爭端的作用。1978 年 3 月 24 日, 當時的美國總統卡特更是簽署了第 12044 號行政命令, 要求聯邦政府各部切實保證頒布的每項法令必須以簡單易懂的英語撰寫, 以便須依照有關法令辦事的人都能看懂。這一法令理所當然受到普通老百姓的歡迎, 而簡易英語運動在這一法令的推動之下也得到了更為蓬勃的開展[1]。

一、什么是“ 簡易英語”

所謂簡易英語(Plain English), 美國學者考特蘭?博維(Courtland Bovèe)和約翰?席爾(John Thill)認為簡易英語是用簡易的文字和結構寫成的語句, 讀者都能看懂, 很接近于我們的口語

[2]。可見, “ 簡易英語” 是指書面表達中使用清晰正確的英語簡明扼要而有效地傳遞信息。“ 簡易英語” 并不幼稚, 也并非過分簡單化的英語。“ 簡易英語” 重視信息的傳遞。它并不堆積詞藻, 而且不會不必要地使用行話、術語等難懂的表達。換句話說,“ 簡易英語”徹底拋棄了繁文贅語和讓人無所適從的表達。用“ 簡易英語” 書寫的文件是為了讓人們讀懂, 因此所用的詞語都是讀者能夠理解的。只要讀者能夠理解, “ 簡易英語” 用到技術性較強的專業術語也并非不可。比如,一篇醫學學報上的論文面向的是醫學專家, 使用專業術語是可以的, 因為這些讀者能夠理解。只要表達恰當, 這篇論文的語言仍然可被稱為“ 簡易英語”。當然, 如果這篇文章是出現在面向公眾的通俗雜志上, 那么再包含很多專業術語就很可能出現普通讀者無法理解的狀況。這個時候, 只有使用普通大眾能夠理解的字眼那它才是“ 簡易英語”。我們應該看到非常復雜的概念也是可以用“ 簡易英語” 加以解釋的。許多法律文書, 比如合同和法令, 用“ 簡易英語” 改寫后仍然能做到表達精確無誤。

二、“ 簡易英語” 所遵循的原則

“ 簡易英語” 最重要的原則就是讀者為先。即為讀者著想, 考慮讀者的需求。要“ 簡易” , 就得好好考慮如下的問題:讀者需要知道些什么? 他們對這個問題的理解程度如何? 怎樣才能更好地把意思組織起來以便讀者更好地理解? 要想有效傳遞你的信息, 首要的是要清楚什么樣的人會閱讀你寫的東西。具體來講, “ 簡易英語” 遵循如下的原則:

(一)寫作前做好規劃起草文書之前, 首先得明確自己的寫作目的。讀者是誰? 他們對于所涉及的話題是非常了解, 了解一點還是一無所知? 他們想知道些什么? 找到這些問題的答案, 做到心中有數。一旦知道了讀者是誰, 就應該盡可能從他們的角度來看問題, 來表達

問題, 而不要從自己或是公司的角度出發。表達時要直截了當, 就像是在和讀者當面交談一樣。多用“ we” 和“ you” , 這要比用“ the department/ bank/council” 和“ the client/ customer/ ratepayer”平易近人得多。

(二)使用讀者能懂的詞如果面向普通讀者群, 簡易英語中不會使用艱深難懂的字眼, 不會使用技術性強的專業術語, 因為這樣讀者很有可能理解不了。如果確實有必要讓讀者了解某個術語, 那是一定會加以解釋的。簡易英語中不會出現“ heretofore” , “ herein” 和“ aforementioned” 等文縐縐的字眼。簡易英語多使用明白曉暢的日常表達, 它更易理解,也更平易近人。當然, 簡易英語并非簡單地將難懂的單詞替換為好懂的字眼, 但是如果你用與人直接交談的方式來寫作就已經是一個很好的開端了。例如, 將 I refer toyour letter of 7 May.改寫為 Thank you for your letter of 7May.這便是 Plain English。再如, prior to and following 換用 before and after, 這也是簡易英語的體現。

(三)多用短句和簡短的段落簡易英語多用短句, 一句話中通常只包含一至兩個意思, 如果需要解釋一個術語或是闡述某個觀點, 通常會另起一句單獨解釋。

但是, 簡易英語不會單純為了達到簡潔的目的而犧牲文字的清楚性。短句并不一定就能將意思表達清楚。有時為了講清楚某個意思你必須得用更多的詞語。某些規則講一句話只能包含多少字, 我們不能機械地盲從如此的規則。我們首要的指導原則還是要將意思表達清楚。其次, 在簡易英語中, 通常是把思想用簡短的段落組織起來, 而且每一段都有一個中心思想。這樣的文章比長篇大論易懂得多。(四)多用主動語態, 少用被動語態在以前, 人們草擬各種文書時總是被動語態用得多。例如: Applications will be processed within two weeks.在這句話中, 我們并不清楚動作由誰發出。此外, 讀者對于“ processed” 一詞的含義也有可能不太明白。現在隨著簡易英語運動的進行, 同樣的一句就會換用主動語態, 從而意思表達就直接得多:We will reply to your application withintwo weeks.這樣讀者就清楚了動作由誰發出, 會得到什么:兩星期后得到答復。(五)少用大寫字母大寫字母不能濫用而且使用大寫字母會使你的文字少很多親切感。過去在有些商務文書中總是存在過度使用大寫字母的趨勢。例如, 在一些政府文件或公告中會有這樣的文字:When the Department issued its Annual Report,the Minister tabled it in the Federal Parliament.考慮到公眾的接受程度, 現在符合潮流的寫法是去除那些不必要的大寫字母, 像這樣:When the department issued its annualreport, the minister tabled it in the federal parliament[3].這樣公眾更能接受, 因為它不再那么高高在上、面目可憎。

(六)語義不能模棱兩可寫作時要注意不能寫出有歧義的句子, 這樣會妨礙讀者的理解, 這也是簡易英語重要的一條原則。倫敦地鐵里曾經有這樣一個告示: Dogs must be carried at all times.給人的感覺是每個乘地鐵的人都必須牽條狗。但它的本意是說如果乘客帶狗的話必須隨時牽著不能放手[4]。雖然用詞簡單, 但整句話令人費解, 已經不是 Plain English 了。當然, 簡易英語并不僅僅是遣詞造句的問題。文本的設計同樣重要。如果文本的布局很凌亂, 字體很小, 或者文字的顏色不醒目, 那么即使內容很清楚讀者還是有可能在理解時碰到困難。所以這些問題在所謂的實用英語寫作(practical writing)中都應該仔細考慮。

三、“ 簡易英語” 在現代商務英語中的體現簡易英語在現代生活中是無處不在的。很多人都聽說過有用簡易英語擬就的保單和政府報告, 但簡易英語并不僅僅出現在官方文書中, 任何組織或機構為了和公眾以及它們的內部員工溝通, 都需要用到簡易英語。簡易英語的使用隨著簡易英語運動的蓬勃開展以及政府的提倡, 已經滲透進商務交際(Business Communication)的方方面面, 大到法律文契、保單、標書、年報、政府部門和銀行等其它組織的往來信函, 小到各類帳單、通知、航班及公共交通時刻表等, 都出現了簡易英語的身影。簡易英語在現代商務英語中有如下體現, 我們用實例詳細加以說明:

(一)現代商務英語, 尤其是商務信函中, 通常會略去不必要的冗言贅語。商務業務中講求的是時間和效率, 正所謂 Time is money, 因此簡單地表達內容和適度地把握分寸就非常重要。請看以下例句:We are compelled to ex-press our surprise and disappointment at finding the goodscontained in your last shipment not up to the agreed stan-dards.在此句中, 劃線的部分其實都大可不必, 若改寫為:We are surprised that your last delivery does not match upwith the standards.則要簡潔許多。此外, 為了達到簡潔的目的, 除了表示強調的重復, 商務信函中還會避免使用反復累贅的用語, 試比較(括號外為簡明用語, 括號內為累贅用語): annually(for the period of a year), during 2002(during the year of 2002), separately(under separate cover),for $ 200(for the price of $ 200)。很顯然, 括號內的用語與當今英語簡易化的趨勢和商務英語精干簡練的表達風格不相適應。當然, 以下的表達尤其應當避免使用: adequateenough, grateful thanks, and moreover, combined together,past history, filled to the top, true facts, final completion, usu-al customs 等等。(二)現代商務英語和傳統的商務英語不同, 為了滿足時代的需要, 滿足現代商務活動高 效率和低消耗的需要,它已開始采用近似于口語化的語言。這是現代商務英語中極其值得重視的一點, 它與上文提到的“ 簡易英語” 的第二條原則是相吻合的。具體來講, 就是現代商務英語,尤其是商務書信往來中, 人們趨向于使用短小精悍、更為人熟悉和口語化的用語及表達方式。經過筆者的總結, 有以下幾點(例子中括號外為現在常用的簡明用語, 括號內為以往的用語):

1.使用短小精悍的單詞, 避免使用較長而又過于書面化的單詞。有人認為不寫一些罕見的詞便不足以表達寫作者的水平, 因此明明可以用 prefer, consider 或 decide來表達, 卻用 to express a preference for, to give considera-tion to 或 to arrive at a decision 來代替。這是一種錯誤的想法,不應提倡,我們寫的每一封信都有它的一定目的,如果我們的書信和文件要使閱讀者看了兩三遍以后才能明白, 那么應該說這份文書的質量就有問題。我們應該考慮讀者的文化水平和閱歷知識,所用詞語應控制在讀者的詞匯量范圍內, 例如: fire(conflagration), penalty(disincen-tive), alike(homologous), change(metamorphosis), through-out(pervasively), widespread(ubiquitous), quick(expedi-tious), first(foremost), sweat(perspiration), after(subse-quent), large(substantial), issue(promulgate), house(domi-cile), use(utilize), show(disclose)。

2.商務英語中術語的使用是必不可少的, 但是在現代商務英語中, 我們應不再使用技術性過強的詞匯和一些過去常用的外來語, 以達到簡明易懂的目的, 例如: dan-ger(peril), arrangement(format), develop(generate), daily(per diem), passage in and out(ingress and egress), well ac-quainted(au fait), among other things(inter alia), the presentposition(status quo)[5], in good faith(bona fide)。

3.使用簡單的趨于口語化的表達方式, 避免使用復雜的商務固定用語:We can deliver(We are in a position todeliver), If you decide to?(If you come to a decision), dur-ing(in the course of), concerning(on the question of), before(prior to), if(in the event of), according to(as per), We en-close(Enclosed please find), of today(of even date), by(per), Please tell us(Please be good enough to advise us),you(your good selves), your letter(your favor), separately(under separate cover), We received your letter(We ac-knowledge receipt of your letter)[6], Thank you for your letter(We acknowledge with thanks for your letter)[6], We write toinform you(We beg to inform you), a long time(a long peri-od of time), now(at the present time), because(due to thefact that), about(with regard to), even though(in spite of thefact that), as you requested(in accordance with your re-quest), soon(in the near future), allow/enable(afford an op-portunity), please note(attention is required), normally/e-qually(other things being equal)。

四、結語我們研究簡易英語及其在現代商務英語中的體現,對研究商務英語本身有直接的現實意義, 而且了解簡易英語這種趨勢對于轉變商務英語寫作觀念 也有很大的促進作

用。同時, 簡易英語運動以及商務英語的簡潔性特色符合時代發展的潮流, 體現出了英語與時俱進不斷發展的特點, 英國論文研究這個語言現象對于研究英語的發展也具有重要的意義。

參考文獻:

[ 1]鄔孝煜.研究簡易英語運動, 探討商務英語教學[ J ].國際商務研究, 1999,(3): 56-59.[ 2] B ovèe, C our t l and, and John V.Thi l l.B us i nes s C om m-uni cat i on Today.[M ].N ew J er s ey: Pr ent i ce-H al l ,1999: 15-16.[ 3]Q ui bl e, Zane K., M ar gar et H.Johnson & D enni s L.M ot t.B us i nes s C om m uni cat i on Pr i nci pl es and Appl i cat i ons [M ].N ew Jer s ey: Pr ent i ce-H al l , 1995:325.[ 4]G uf f ey, El l en M.B us i nes s Engl i sh, [M ].W i nf i el d:Sout h-W es t er n C ol l ege Pub, 2007: 268.[ 5]陸墨珠.國際商務函電[M ].北京: 中國對外經濟貿易出版社, 2000: 141.[ 6] 胡敏, 陳彩霞譯.涉外秘書全書[M ].北京: 中信出版社,1998: 238.