第一篇：英文商務信函announcements

第四種、告示 Announcements

實例之一： 開業 Opening of new business

Dear Mr./ Ms,We have opened at the above address a sales office for our products here in New York.We employ a staff of consultants and a well-trained service department which makes routine checks on all equipment purchased from us.We would be pleased if you would take full advantage of our services and favourable shopping conditions.We fully guarantee the quality of our products.Yours faithfully

尊敬的先生/小姐，我們已在紐約上述地址為我們的產品開設了一家辦事處。我們雇有一個諮詢人員和一支受過良好訓練的服務隊伍，可以為從我處購買的設備進行日常檢查。

如果你能充分利用我們的服務和良好的購物環境，我們會很高興。我們全面保證產品的質量。你誠摯的實例之二： 建立辦事處 Establishment of new branch

Dear Mr./ Ms,Owing to the large increase in the volume of our trade with this country we have decided to open a branch here, with Mr.Wang Lo as manager.The new branch will open on 1st March and from that date all orders and inquiries should be sent to Mr.Wang Lo at the above address, instead of to our London office.We take this opportunity to express our thanks for your cooperation in the past.We hope the new arrangements will lead to even better results.Yours faithfully

尊敬的先生/小姐，因在該國貿易額大量增加，我們決定在這里開設一家分支，由王洛先生任經理。新辦事處將于三月一日開業，今后所有的訂單和詢價請按上述地址送到王洛先生那，而不是倫敦辦公室。我們籍此機會向您過會與我們的合作表示感謝，我們希望新的安排能產生好的結果。你誠摯的實例之三： 歇業 Discontinuation of business

Dear Mr/Ms,With the demolition of our premises at the above address under a redevelopment scheme, the part of our business carried on there will be discontinued after the end of October.On Monday, 1st October, we are holding a closing-out sale.Stock on hand will be cleared regardless of cost.There will be substantial reductions in all departments and

in some cases, prices will be marked down by as much as one half.Stock to be cleared is unrivaled in both variety and quality.As the sale is likely to be well attended, we hope you make a point of visiting the store as early as possible during the opening days.Yours faithfully

尊敬的先生/小姐，隨著在經營重組計劃下而取消的上述經營場所，該處的業務將于十月底后停止。在十月一日，星期一，我們將組織一次清倉銷售，現有庫存不論成本都將清售。所有部門都將大幅消價，有的商品折價會達一半。

清倉商品無論種類還是質量都無可挑剔。因此次銷售參加人員可能較多，我們希望您在清倉銷售期間盡早來。

你誠摯的實例之四:更改名稱和地址 Change of name and address

Dear Mr./ Ms,At our company meeting on 4 September, it was decided that the name of our company would be changed to CNMIEC Lee Co.At the same time, it was decided to move the company from the above address to No3-6 Broadway Street.We will appreciate your informing the appropriate departments of these changes.Yours faithfully

尊敬的先生/小姐，在公司九月四日的會議上，我們公司的名稱已決定改為CNMIEC李氏公司。同時公司由現在地址移到百老匯街3-6號。

如能把這些變化通知相關部門，我們將不勝感激。

你誠摯的實例之五： 新的任命 New appointment

Dear Mr./ Ms,We wish to notify you that Mr.Robert Smart, who has been our representative in

Southwest England for the past seven years has left our service and therefore no longer has authority to take orders or collect accounts on our behalf.We have appointed Mr.Fred Peterson in his place.Mr.Peterson has for many years been on our sales force and is thoroughly familiar with the needs of customers in your area.We trust you will have good cooperation from him.Yours faithfully

尊敬的先生/小姐，我們在此通知您，過去七年在英格蘭西南任我們代表的羅伯特斯馬特先生已離開我們公司，他不再代表公司接受訂單收款。

我們已任命弗萊德彼特森代替他的位置。彼特森先生已在我們的銷售部門任職多年，完全熟悉你地區顧客的需要。我們相信您和他能有好的合作。

您誠摯的實例之六： 公司的建立與重組

Establishment or reorganization of company

Dear Mr./ Ms,We are pleased to announce that as of 1st June our firm will merge with D & W Co.of this town to form the new firm of CN/CW Co.The new firm will carry on business at 6 Rue de Toqueville, Tripoli, to which address please send all communications after 31st May.We appreciate the confidence you have placed in us in the past and look forward to continued dealings with you.Yours faithfully

尊敬的先生/小姐，我們高興的宣布，由于六月一日我們公司將于該鎮的D&W公司合并，成立新的CN/CM公司。新公司將在Tripoli的 Rue de Toqueville六號辦公，五月三十一日后所有信息請寄新地址。

我們感謝您過去對我的信任并希望繼續與您來往。

您誠摯的

第二篇：英文商務信函

建立辦事處 Establishment of new branch

Dear Mr./ Ms, Owing to the large increase in the volume of our trade with this country we have decided to open a branch here, with Mr.Wang Lo as manager.The new branch will open on 1st March and from that date all orders and inquiries should be sent to Mr.Wang Lo at the above address, instead of to our London office.We take this opportunity to express our thanks for your cooperation in the past.We hope the new arrangements will lead to even better results.Yours faithfully

歇業 Discontinuation of business

Dear Mr/Ms, With the demolition of our premises at the above address under a redevelopment scheme, the part of our business carried on there will be discontinued after the end of October.On Monday, 1st October, we are holding a closing-out sale.Stock on hand will be cleared regardless of cost.There will be substantial reductions in all departments and in some cases, prices will be marked down by as much as one half.Stock to be cleared is unrivaled in both variety and quality.As the sale is likely to be well attended, we hope you make a point of visiting the store as early as possible during the opening days.Yours faithfully

更改名稱和地址 Change of name and address

Dear Mr./ Ms, At our company meeting on 4 September, it was decided that the name of our company would be changed to CNMIEC Lee Co.At the same time, it was decided to move the company from the above address to No3-6 Broadway Street.We will appreciate your informing the appropriate departments of these changes.Yours faithfully

新的任命 New appointment

Dear Mr./ Ms, We wish to notify you that Mr.Robert Smart, who has been our representative in Southwest England for the past seven years has left our service and therefore no longer has authority to take orders or collect accounts on our behalf.We have appointed Mr.Fred Peterson in his place.Mr.Peterson has for many years been on our sales force and is thoroughly familiar with the needs of customers in your area.We trust you will have good cooperation from him.Yours faithfully

公司的建立與重組Establishment or reorganization of company

Dear Mr./ Ms, We are pleased to announce that as of 1st June our firm will merge with D & W Co.of this town to form the new firm of CN/CW Co.The new firm will carry on business at 6 Rue de Toqueville, Tripoli, to which address please send all communications after 31st May.We appreciate the confidence you have placed in us in the past and look forward to continued dealings with you.Yours faithfully

咨詢 Consultation

Dear Mr./ Ms, We are much concerned that your sales in recent months have fallen considerably.At first we thought this might be due to a slack market, but on looking into the matter more closely, we find that the general trend of trade during this period has been upwards.It is possible that you are facing difficulties of which we are not aware.If so, we would like to know what we can do to help.We, therefore, look forward to receiving from you a detailed report on the situation and suggestions as to how we may help in restoring our sales to their former level.Yours faithfully

道歉與解釋Apology & Explanation

Dear Mr./ Ms, We are sorry we cannot send you immediately the catalogue and price list for which you asked in your letter of March 10.Supplies are expected from the printers in two weeks and as soon as we receive them, we will send you a copy.Yours faithfully

Dear Mr./ Ms, I was very concerned when I received your letter of yesterday complaining that the central heating system in your new house had not been completed by the date promised.On referring to our earlier correspondence, find that I had mistaken the date for completion.The fault is entirely mine and I deeply regret that it should have occurred.I realize the inconvenience our oversight must be causing you and will do everything possible to avoid any further delay.I have already given instructions for the work to have priority and the engineers working on the job to be placed on overtime.These arrangements should see the installation completed by next weekend.Yours faithfully

提示Attention

Dear Mr./ Ms, On 14 November I submitted a bill for services rendered to your office at the Lille International Exposition.More than a month has now elapsed without payment or acknowledgment of my bill.Please check this oversight, and remit payment at your earliest convenience.I look forward to future services to your corporation.Thank you for your prompt attention to this matter.Yours faithfully

感謝信 Thank-You Letter

Dear Mr./ Ms, Thank you for your letter of June 4, enclosing an account of the organization and work of your Chamber of Commerce and Industry.We are very grateful for such a detailed account of your activities.This information is certain to help increase our future cooperation.Yours faithfully

祝賀信 Congratulation Letter

Dear Mr./ Ms, On the occasion of the 35th anniversary of your National Day, please accept our heartiest congratulations.May the trade connections between our countries continue to develop with each passing day!Yours faithfully Dear Mr.Minister

Allow me to convey my congratulations on your promotion to Minister of Trade.I am delighted that many years service you have given to your country should have been recognized and appreciated.We wish you success in your new post and look forward to closer cooperation with you in the development of trade between our two countries.Sincerely

Dear Mr./ Ms, Thank you for your letter conveying congratulations on my appointment.I wish also to thank you for the assistance you have given me in my work and look forward to better cooperation in the future.Sincerely

邀請與答復Invitation and Reply

Dear Mr./ Ms, We should like to invite your Corporation to attend the 1997 International Fair which will be held from April 29 to May 4 at the above address.Full details on the Fair will be sent in a week.We look forward to hearing from you soon, and hope that you will be able to attend.Yours faithfully

Dear Mr./ Ms, Thank you for your letter of March 20 inviting our corporation to participate in the 1997 International Fair.We are very pleased to accept and will plan to display our electrical appliances as we did in previous years.Mr.Li will be in your city from April 2 to 7 to make specific arrangements and would very much appreciate your assistance.Yours faithfully

Dear Mr./ Ms, Thank you very much for your invitation to attend the 1997 International Fair.As we are going to open a repair shop in your city at that time, we are sorry that we shall not be able to come.We hope to see you on some future occasion.Yours faithfully

宣布訪問Declaring A Visit

Dear Mr./ Ms, Mr.William Taylor, President of our Corporation and Mr.James Rogers, Marketing Manager, would like to visit Beijing to continue our discussions on a joint venture.They plan to leave in the second half of April and stay in China about a week.Please let us know if the planned visit is convenient for you and what itinerary you would suggest.If the time of their visit is agreeable, will you kindly request your Embassy here to issue the necessary visa? Yours faithfully

活動安排Activity Arrangement

Dear Mr./ Ms, We are very pleased to welcome President William Taylor and Manager James Rogers to Beijing and Shanghai in the second half of April for about a week.As requested, we propose the following itinerary for your consideration.Would you please confirm by fax so that we can make arrangements accordingly.Yours faithfully

第一種、介紹信 Letters of Introduction

Dear Mr./ Ms.，This is to introduce Mr.Frank Jones, our new marketing specialist who will be in London from April 5 to mid April on business.We shall appreciate any help you can give Mr.Jones and will always be happy to reciprocate.Yours faithfully

Dear Mr./ Ms，We are pleased to introduce Mr.Wang You, our import manager of Textiles Department.Mr.Wang is spending three weeks in your city to develop our business with chief manufactures and to make purchases of decorative fabrics for the coming season.We shall be most grateful if you will introduce him to reliable manufacturers and give him any help or advice he may need.Yours faithfully

第二種、約定 Appointments

Dear Mr./Ms，Mr.John Green, our General Manager, will be in Paris from June 2 to 7 and would like to come and see you, say, on June 3 at 2.00 p.m.about the opening of a sample room there.Please let us know if the time is convenient for you.If not, what time you would suggest.Yours faithfully，Dear Mr./ Ms，Thank you for your letter informing us of Mr.Green’s visit during June 2-7.Unfortunately, Mr.Edwards, our manager, is now in Cairo and will not be back until the second half of June.He would, however, be pleased to see Mr.Green any time after his return.We look forward to hearing from you.Yours faithfully，Dear Mr/Ms，I represent the W/P Electronics Company in Dallas, and will be in Kunming from next Monday to Friday,(October 5-9).I should like to call on you to discuss our new monitor.Would 0930 hours on Tuesday, October 6 be convenient?

I shall be in Beijing, at the Great Wall Hotel, from Tuesday, September 29, until Sunday, October 4, where a message will reach me.If the day is not convenient, will you please suggest another.Yours faithfully

Dear Mr/Ms, Thank you for your letter of September 26.We shall be very pleased to see you and discuss your new monitor, but October 6 is not suitable.We will be happy to meet with you at 9:30 a.m.on Wednesday, October 7, if the time is convenient for you.We look forward to meeting you.Yours faithfully

Dear Mr./ Ms，I am at present in Hamburg visiting the harbour with a view to making known our new type of container for use in Europe.I shall be in Antwerp on Wednesday, 4th June, and should like to call on you at 2.00 p.m.on that day.If I do not hear from you to the contrary, I shall assume that it will be convenient for me to call at that time.Yours faithfully

4.Dear Mr./ Ms，Mr.Jack Baron, our personnel director, has asked me to acknowledge your application for the post of accountant and to ask you to come to see him on Friday afternoon, 5th July, at half past two.I will appreciate your letting me know whether you will be able to come.Yours faithfully

Dear Mr./ Ms，Thank you for your letter of yesterday inviting me to come for an interview on Friday afternoon, 5th July, at 2:30.I shall be happy to be there as requested and will bring my diploma and other papers with me.Yours faithfully

第三種、通知與確認Acknowledgments & Confirmations 通知對方接到來信Acknowledging receipt of letters 1.Dear Mr./ Ms，Thank you for your letter No.A-3 of 6th May, offering us 6 UI-4 Viewdatas.We have passed it on to our Technical Department for their consideration.We shall reply as soon as possible.Yours faithfully 2.Dear Mr/Ms，We have today received with thanks information concerning transactions on the New York Wheat Exchange which will be made full use of by our research department.We look forward to further cooperation with you.Yours faithfully

確認達成的協議 Confirming agreements reached 3.Dear Mr./ Ms，Last Friday, when we were discussing the problems of defective containers.You suggested that I simply mail you a report each month on the number of return by customers rather than send the defective containers to you.I plan to put this into effect at once.But, I first want to make sure that I understand you correctly.If I don’t hear from you within the coming week, I’ll assume that you approve.Yours faithfully 4.Dear Mr/Ms，We write to confirm our agreement reached during our conversation on 9th June about special discounts on M-S Acoustical Partitions as described on page 8 of our catalogue.These prices will prevail through 30 June.We will be happy to receive your order Yours sincerely 5.Dear Mr/Ms，As our telephone negotiation this morning was very brief and proceeded so smoothly, I thought it might be advisable to summarize the agreement:

I look forward to signing the contract when we meet next week.Yours faithfully

第三篇：英文商務信函

英文商務信函范文

做對外貿易的不可避免會使用到英文商務信函范文，當與國外客戶進行外貿業務交易時，會接受英文商務信函。同時做貿易出口的企業也需要明確英文商務信函范文的填寫方式。

做對外貿易的不可避免會使用到英文商務信函范文，當與國外客戶進行外貿業務交易時，會接受英文商務信函。這是雙方生意往來的一種溝通工具，尤其是在國際主流在線貿易網站eBay上做出口貿易的商家而言，eBay商家會使用到英文商務信函范文。

事實上，英文商務信函范文包含以下內容：

A.建立貿易關系

1.我們愿與貴公司建立商務關系。

2.我們希望與您建立業務往來。

3.我公司經營電子產品的進出口業務，希望與貴方建立商務關系。

B.自我推薦

1.請容我們自我介紹，我們是……首屈一指的貿易公司。

2.本公司經營這項業務已多年，并享有很高的國際信譽。

3.我們的產品質量一流，我們的客戶一直把本公司視為最可信賴的公司。

C.推銷產品

1.我們從……獲知貴公司的名稱，不知貴公司對這一系列的產品是否有興趣。

2.我們新研制的……已推出上市，特此奉告。

3.我們盼望能成為貴公司的……供應商。

4.我們的新產品剛剛推出上市，相信您樂于知道。

5.相認您對本公司新出品的……會感興趣。

D.索取資料

1.我們對貴方的新產品……甚感興趣，希望能寄來貴公司的產品目錄及價目表。

2.我們從紐約時報上看到貴公司的廣告，但愿能收到產品的價目表及詳細資料。

3.獲知貴公司有……已上市，希望能賜寄完整的詳細資料。

4.如蒙賜寄貴公司新產品的詳細資料，我們將深表感激。

5.如蒙賜寄有關……的樣品和價目表，我們將甚為感激。

E.寄發資料

1.很高興寄你一郵包，內裝……

2.欣寄我方目錄，提供我方各類產品的詳細情況。

3.欣然奉上我方產品樣品，在貴方展廳展出。

4.為使貴方對我方各種款式的手工藝品有一初步了解，今航郵奉上我方目錄和一些樣品資料，供參考。

F.附寄資料

1.隨函附上本公司新出品的……樣品，請查收。

2.隨函附上購貨合同第××號兩份，希查收，諒無誤。請會簽并退我方一份備案。

3.我們很高興地附上詢價單第××號，請貴方報離岸價格。

4.我們確認向貴方購買……,隨函附上訂單確認書供參照。

H.請求報價

1.茲函請提供……的報價。

2.請將定期供應……之報價賜知。

3.請將下列貨品的最低價格賜知。

總之，做對外貿易出口的企業需要明確英文商務信函范文的填寫方式，真正做到專業的外貿商家。同時也能進一步促進業務成交量，大大的提高成交率。

第四篇：英文商務信函格式

英文商務信函格式

您的商務信函寫作能力直接影響到買家對您公司的評估。您給他的每一份信函、郵件或者傳真，都代表著您公司的形象，顯示您公司的水平和實力，同時，相信您也一定是用這種方式來評估和了解您的買家。所以，商務信函寫作決定了您能否以專業的方式跟買家進行有效的溝通，在您的業務往來中占據著舉足輕重的地位。

商務信函寫作前言

作為一家外貿出口企業，您必須經常跟您的國外客商打交道。因而，各種商務信函的寫作成了您工作中的一個重要部分。您是否有這樣的感受，花費了大量的時間和精力，對自己所寫的信件是否專業、是否符合通常的規范卻沒有十足的把握。在本手冊里，我們將為您介紹商務信函寫作的基本知識和技巧，相信對您的工作具有很高的參考價值。

商務信函的重要性

也許你會問“商務信函真的這么重要嗎”？

是的，答案是肯定的。

讓我們一起來看看以下的調查結果。

當買家和供應商從互相并不了解的基礎上開始進行業務聯系時，買家通常是怎樣來評估跟他聯系的供應商的呢？

[參考全美最暢銷的貿易書籍“Building an Import-Export Business”] 以下5個方面是買家最關心的：

供應商如何回復買家的郵件？

供應商網上的簡介和/或目錄是否做得專業？

當買家詢問信息時，供應商是否完整答復所有問題？

供應商的信頭是否寫明了公司地址和傳真號碼？

供應商如何答復買家提出的要求？

供應商多久做出答復？

供應商是否愿意對產品進行修改？

買家詢問多個問題時，供應商是否答復所有的問題？

供應商的信用如何？

供應商的銀行信用記錄如何？

供應商銀行帳戶開立的年數？

大致的通常收支情況？

銀行給供應商的貸款額度？

銀行對供應商的帳戶情況是否滿意？

供應商貿易往來的信用如何？

合作者與該供應商的合作年數？ 供應商可承受多大的定單？

交貨是否及時？

是否能準確地完成定單？

供應商是否使用了標準質量管理認證體系？

比如ISO 9000、ISO 14,000(環境)、Hazard Analysis at Critical Points(適用于出口美國的海產品)

由此可見，您的商務信函寫作能力直接影響到買家對您公司的評估。您給他的每一份信函、郵件或者傳真，都代表著您公司的形象，顯示您公司的水平和實力，同時，相信您也一定是用這種方式來評估和了解您的買家。所以，商務信函寫作決定了您能否以專業的方式跟買家進行有效的溝通，在您的業務往來中占據著舉足輕重的地位。

商務信函的基本結構

傳統信件

這里我們介紹一種商務信函中最通用的格式－齊頭式。主要特征就是每行均從左邊頂格寫，常常采用開放式的標點方式，即除了信文部分，其它部分在必要時才使用標點。信中各段落之間均空一行。

1、信頭 The heading

信頭就是指書信中發信人的地址和發信的日期等。

通常情況下，公司都會專門印制帶有信頭的信箋紙，包括發信人的姓名，地址，電話，傳真等。當我們撰寫傳統信件時，直接使用這種信箋紙就可以。

2、編號（寫信人的名字縮寫）和日期 The sender name and the date

這部分內容是為了方便今后查詢信件用的。

3、封內地址 The inside address

這里就是指收信人的姓名和地址，一般寫在信箋的左上方。收信人名稱地址的格式和信頭的格式相同，但必須把收信人的姓名一并寫出。另外，如果不是完全公事化的書信往來，或者已經從公事的關系漸漸發展成為帶有私人性質的友好信件往來，由于稱呼這一欄的內容已經說明了收信人的身份，所以可以不必填寫封內地址。

4、事由 The subject heading

事由也就是我們通常說的主題，可以直接寫明信件的重點，讓人不必讀完全信才了解到信的內容。所以事由要寫得簡明扼要。

5、稱呼 The salutation

指對收信人的一種稱呼。

較常使用的有Dear Sirs, Dear Madam, Dear Mr.XX,。稱呼后面的標點，一般使用逗號。稱呼里的第一個字母要大寫。

6、開頭語 The open sentences

開頭語沒有統一的格式，但習慣上先用客套的語句把收到對方來信的日期，主題及簡單內容加以綜合敘述，使對方一目了然這是答復哪一封去信的。如果是第一次通信，也可以利用開頭語作必要的自我介紹，并表明目的要求。開頭語一般與正文分開，自成一節，要求簡單明了。

7、正文 The body of the letter

信的主體。一封信件的優劣，完全要看正文寫的好或壞。我們會在后面繼續討論寫作商務信函的一些技巧、規則。

8、結尾語 The complimentary close

結尾語一般用來總結文本所談的事項，提示對收信人的要求，如“希望來信來函定貨”，“答復詢問”等，另外也附加一些略帶客套的語氣。正文結束后，另起一段寫結尾語。

9、結束語 The complimentary close

結束語是結束信函時的一種客套，應該與前面的稱呼相呼應。例如：“Sincerely,” “Best Regards, ”or “Yours Truly,”.結束語寫在結尾語下隔一行，只有第一個字母大寫，后面加逗號。

10、簽名 The signatrue

寫在結束語的下面，簽上寫信人的名字。如果是傳統的信件，寫信人最好親筆簽上您的名字，因為用印章的話，說明該信件并非本人親自過目，只是通函而已，不為人重視。簽名的下面，最好寫上發信人的職位。

11、附件 Enclosure

如果信中有附件，應在左下角注明Encl.或Enc.。

例如：

Encls: 2 Invoices Enc.: 1 B/Lading |||

電子郵件

眾所周知，電子郵件即E-mail是如今我們做電子商務使用最普遍的一種聯系手段。電子郵件使用方便，信息傳遞迅速高效，且非常節省成本。但是E-mail的撰寫也并不是一件很容易的事情。您知道，當一封E-mail發送出去后，只要收信人在線，他可以幾分鐘內就收到。所以，在您發送前，必須要檢查一下您所寫的內容是否正確合適，因為一旦您點擊了發送鍵后，您就再也無法將其收回了。

通常我們理解E-mail的撰寫風格可以比傳統的信件，傳真等稍加隨便一點。但是我們在這里還是要建議大家，即便是寫E-mail，由于是談論公事，所以還是采用正式嚴肅的風格。尤其當您是第一次跟收信人聯系的話，正式的商務信函能讓您留給對方非常專業的印象。

1、收信人的郵箱

2、發信人的郵箱

3、寫信日期

寫日期時，請注意以下幾點：

a.年份要寫完整，不能用03代替2003。b.月份要寫英文名稱，不能用數字來代替，如31/3/03 不能在正式的信件中出現。但是可以用英文縮寫，比如用Aug.代替August。

4、時間

5、主題

6、稱呼

7、正文

8、結束語

9、簽名

10、聯系方法

這部分內容要完整,包括寫信人姓名、職位、公司名稱以及聯系方法（地址、電話、傳真、郵箱、網址）。寫地址時請注意：一般來說，門牌號和街道名稱之間不用逗號點開，但城市名稱和國家名稱之間一定要用逗號。您可以在自己的郵箱系統中事先做好一個模板。每次寫信只要選擇這個模板，信件會自動顯示這些內容。

商務信函寫作的要點

寫作商務信函并不要求您使用華麗優美的詞句。所有您需要做的就是，用簡單樸實的語言，準確的表達自己的意思，讓對方可以非常清楚的了解您想說什么。圍繞這一點，我們總結了幾方面的內容，希望對您寫作商務信函有借鑒作用。

1、口語化 每一封信函的往來，都是您跟收信人彼此之間的一次交流。人都是感性的，所以您需要在您的信函里體現感性的一面。然而很多人都有一種誤解，以為寫作商務信函就應該用一種特殊的“生意腔”，于是把一封本來應該是熱情而友好的信函寫得呆板而死氣沉沉。他們寧愿寫“Your letter has been received”，“Your complaint is being looked into”而不是“I have received your letter”或者“We are looking into your complaint”。其實我們簡單的來理解一下，每次信函的往來不就是跟對方進行了一次交談嗎？只不過是把交談的內容寫到了紙上而已。多用一些簡單明了的語句，用我/我們做主語，這樣才能讓我們的信函讀起來熱情，友好，就象兩個朋友之間的談話那樣簡單，自然，人性化。

想象一下，如果您由于無法準時交貨而在電話上跟您的合作伙伴表示歉意時，您會怎么說？我想您會說“I am sorry we cannot deliver the goods today”。既然在電話中您會這樣說，為什么在信件中要改成“It is regretted that goods cannot be delivered today”？放棄這種所謂的“生意腔”吧，讓您的信也象談話那樣簡單，自然，人性化。

2、語氣語調

由于您寫的信函都是有其目的性的，所以您信函里所采用的語氣語調也應該符合您的目的。在寫之前先不妨仔細考慮一下，您寫這封信函是想達到一個什么樣的目的，您希望對收信人產生一種怎樣的影響呢？是歉意的，勸說性的，還是堅決的，要求性的。這完全可以通過信函中的語氣語調來表現。

3、真誠 不管是生活中的交往還是生意上的合作，真誠是最重要也是最基礎的，所以您的信函也必須能夠充分體現您的真誠。不管說什么，都要帶著您的誠意去說。把寫好的信函拿起來讀一遍，確保如果此時對方正在電話中與您通話，他一定能夠感受到您的自然和真誠。

4、直接

跟您一樣，您的合作伙伴們每天都要閱讀大量信函文件。所以，信函一定要寫得簡明扼要，短小精悍，切中要點。如果是不符合主題或者對信函的目的不能產生利益的內容，請毫不留情的舍棄它們。因為這些內容不僅不能使交流通暢，反而會混淆視聽，非但不能讓讀者感興趣，反而會讓他們惱火，產生反感。

5、禮貌

我們這里所說的禮貌，并不是簡單用一些禮貌用語比如your kind inquiry, your esteemed order等就可以的。而是要體現一種為他人考慮，多體諒對方心情和處境的態度。如果本著這樣的態度去跟別人交流，那么就算您這次拒絕了對方的要求，也不會因此失去這個朋友，不會影響今后合作的機會。

特別要注意，當雙方觀點不能統一時，我們首先要理解并尊重對方的觀點。如果對方的建議不合理或者對您的指責不公平時，請表現一下您的高姿態，您可以據理力爭，說明您的觀點，但注意要講究禮節禮貌，避免用冒犯性的語言。

還要提醒一點，中國人有句話叫做“過猶不及”。任何事情，一旦過了頭，效果反而不好。禮貌過了頭，可能會變成阿諛奉承，真誠過了頭，也會變成天真幼稚。所以最關鍵的還是要把握好“度”，才能達到預期的效果。

6、簡潔

就象前面提到的，要用簡潔樸實的語言來寫信函，讓您的信函讀起來簡單，清楚，容易理解。用常見的單詞，避免生僻或者拼寫復雜的單詞。一個單詞可以表達，就不要用詞組。多用短句，因為短句更容易理解。少用“and”，“but”，“however”，“consequently”這些讓句子變得冗長的連詞。在同一封信函里，不要使用多個相同含義的單詞。比如，您前面寫了“goods have been sent”，那后面再提到這件事時就不要再用其他單詞如“forward”“dispatch”等。因為這樣寫會誤導您的讀者無謂地去考慮這些詞之間是否另有含義。

8、精確

當涉及到數據或者具體的信息時，比如時間，地點，價格，貨號等等，盡可能做到精確。這樣會使交流的內容更加清楚，更有助于加快事務的進程。

9、針對性

請在郵件中寫上對方公司的名稱，或者在信頭直接稱呼收件人的名字。這樣會讓對方知道這封郵件是專門給他的，而不是那種群發的通函，從而表示對此的重視。當然，如果您無法確定收信人的名字，那就在稱呼一欄里寫“Dear Sirs” or “Dear Sir or Madam”。

10、語言樸實

前面我們說過，商務信函不需要用華麗的詞句。根據西方的語言習慣，他們更愿意使用簡練而樸實的語言。所以當我們跟西方人進行商務溝通時，也要盡量避免華麗復雜的詞句。比如“We look forward to a bright and glorious future of cooperation”，就不如直接寫成“We hope to have the opportunity to work together with you in the future.”，這樣才更加符合西方人的語言習慣。

11、回復迅速及時

給買家的回復，千萬要迅速及時。因為買家通常只看最先收到的幾封回復，從中去選擇合適的供應商。如果您的回復不夠及時，就可能因為搶不到先機而失去商機。

12、標題

這一點是特別針對寫電子郵件的。也許很多人都沒有意識到，事實上，E-mail的標題是很重要的一個部分，您的郵件給對方的第一個印象就是通過標題來完成的。如果標題沒有內容，看起來象群發的垃圾郵件的話，很多買家就會直接刪除。比如這樣的標題“How are you?”，“Can we work together?”，建議您改成“Proposal: Bright Ideas Imports--Zhejiang Textile's Partnership Opportunity”或者“Introduction: Our Product Offerings for Bright Ideas Imports.”這樣您的郵件會顯得更加專業。

13、校對

寫完之后，一定要檢查。最基本是要確保拼寫和語法正確，然后檢查一下您所提供的事實，數據等是否有錯。我們都會犯錯，但即使在您的信函里有一個極小的失誤，也可能會破壞您在溝通方面的可信度，并使人對您表達的其他信息投下懷疑的陰影。

最后，通篇讀一下您的信函，對照前面提到的所有規則，您的信函都符合要求了嗎？

商務信函案例分析

很顯然，這封郵件有很多缺點，首先語句呆板，嚴重的“生意腔”使郵件毫無生氣。句子長而亂，含義模糊。沒有提供足夠的資料來支持自己的論點。更糟糕的是，措辭冒昧，極不禮貌。針對這些不足，我們再來看一下另一個版本。

現在您覺得好多了吧！我們說過，即使這次不能滿足對方的需求，只要我們處理得當，還是可以保留住潛在合作的機會。有時候，信函的作用就是這么重要。

第五篇：英文商務信函種類繁多

英文商務信函種類繁多，從功能的角度按交際目的來分類，可以分為以下類別:

詢價函)，報價函，確認函 通知

知函)，允諾函)，收款函，以及推銷函，拒絕函)，索賠與理賠函（及一些特殊的信函，如:邀請函(，感謝

函，介紹函以及指示函等。可以看出，這種分類與信函中所實施的主要言外功

能有關，因此，我們可以運用Leech對言外行為的分類來進一步將不同類別的信函 概括為四大類:(1)“合作類信函”;(2)“和諧類信函”:(3)“競爭類信函”:(4)

“沖突類信函” English business correspondence variety, the Angle from function according to classification, communicative purpose may be divided into following categories:

Inquiry, quotation, confirmation letter)

Know), promised letter), letters,And the sales letter, a rejection letter), claims and claims,And some special letters, such as: the invitation letter(, thank

Letter of introduction letter and instructions, letter, etc.Can see, the classification and letter of main WaiGong said

Can, therefore, we can use the Leech on illocutionary act to further classified different types of letters

Summarize four types:(1)for the cooperation of letters,“(2)”harmonious class(3)“ letters ”letters“ of competition(4)

”Conflict letter."

根據語言的言外功能和在語言活動中維持良

好的人際關系這一社會目標之間必然產生不同的關系，址ech(1983)將一言外行為 分為四大類:競爭類()，和諧類(convivial)，合作類

以及沖突類(According to the language of the function and in maintaining good language activities

Good interpersonal relationship between the social target is different, the relationship between ech(1983)will address the word

Competition is divided into four categories:(), harmonious class(convivial), cooperation And the conflict（不同的交際目的對禮貌有不同程度的要求，有的交際功能對禮貌的要求高些，另外一些功育

Different communicative purpose to have different degrees of politeness, some of the communicative functions of high requirements, politeness

Other work and pay the required(politeness is low.合付禮貌的要求則可低些。

function