第一篇：職稱業務知識問答試卷(含答案)

2014年海陵區職稱業務知識問答試卷

姓名王曉華工作單位泰州市大馮初級中學 試卷成績________

第一部分單項選擇題（請在給出的4個備選答案中選出一個正確答案，并把正確選項的字母填在該題題干的括號內，不選或多選該題均無分。本部分共10小題，每小題2分，共20分。）

1、專業技術資格共分個大層次。

A: 二B: 三C: 四D: 五

2、下列系列中、初級專業技術資格可通過考試取得。

A: 工業工程B: 衛生C: 教育D: 檔案

3、公需科目網上學習的流程是。

A: 注冊—繳費—學習B: 學習—繳費—注冊

C: 學習—注冊—繳費D: 繳費—注冊—學習

4、有職稱外語要求的系列中，年齡達到周歲時,申報對象可免試職稱外語。A: 40B: 45C: 50D: 555、全國職稱計算機一年可報考次。

A: 一B: 二C: 三D: 四

6、取得的職稱計算機，有效。

A: 一年B: 三年C: 五年D: 長期

7、全國職稱外語等級考試一年可報考次。

A: 一B: 二C: 三D: 四

8、公需科目網上考試時間為。

A: 每個雙月B: 每個單月C: 每個周末D: 每天

9、高級職稱資格證書遺失需要補辦的，由負責補發證書。

A: 省職稱辦B: 市職稱辦

C: 區職稱辦D: 單位所屬主管部門

10、工業工程中級評審時對未發表的論文要求需本單位或本行業名高級職稱的同行專家鑒定認可。

A: 一B: 二C: 三D: 四

第二部分多項選擇題（請在給出的4個備選答案中選出2個或2個以上正確答案，并把正確選項的字母填在該題題干的括號內，不選、少選、錯選、多選均不得分。本部分共5小題，每小題4分，共20分。）

11、以下專業的中、初級專業技術資格可通過國家考試取得。A: 會計B: 社會工作者C: 統計D: 經濟

12、以下專業技術資格可以通過考評結合的方式獲得。

A: 會計高級B: 衛生高級C: 科普高、中級D：經濟高級

13、以下系列的專業技術資格申報不作職稱外語要求。A: 工程技術B: 農業技術C: 中小學教學D: 思想政治工作

14、以下申報對象中，可免試職稱計算機。

A: 計算機專業且大專以上學歷B: 碩士研究生以上學歷

C: 全國計算機技術與軟件專業考試合格D: 取得計算機等級考試證書

15、報考全國職稱計算機時，必須完成三個科目（模塊）的考試，其中為必考科目（模塊）。

A: 中文WindowsXP操作系統B: Internet應用

C: Wps Office辦公組合D: Word 2007中文字處理

第三部分填空題（請在空格內填上答案。不填、錯填均不得分。本部分共5小題，每空格2分，共30分。）

16、根據《江蘇省專業技術人員繼續教育條例》，凡申報中級以上專業技術資格的專業技術人員繼續教育每年不少于_72___學時，初級專業技術人員繼續教育每年不少于__40__學時。

17、__關系在我區（與單位簽定勞動合同）或_________關系在我區（人事檔案在我區人才交流中心托管）的人員，可在我區申報專業技術資格。

18、可通過_、__、__、______以及考評結合等方式獲得專業技術資格。

19、對工程類專業技術人員而言，大學本科畢業從事相近專業技術工作滿年、大學專科畢業從事相近專業技術工作滿_8___年以及中專畢業從事相近專業技術工作滿年的專業技術人員，非個人原因至今尚未初定專業技術資格且符合相應中級專業技術資格條件的，由本人申請，所在單位人事部門或代管部門核實后，可按程序直接申報中級專業技術資格。

20、截止申報專業技術資格的上年底，男性滿周歲、女性滿周歲，申報建筑工程年齡滿_45___周歲的，其信息化素質（職稱計算機）考核的成績不作要求，但必須提供由__市人事考試中心____出具的參加考核的成績證明（僅限于申報泰州市評審權限的中級專業技術資格）。

第四部分問答題（本部分共3小題，每小題10分，共30分）

21、專業技術人員證書如何補辦？

答：補辦高、中、初級職稱資格證書，分別由江蘇省、泰州市、各縣級市（區）職稱辦

負責。補辦證書要求：

（1）填寫補辦資格證書申報表（區人社局網站下載）；

（2）職稱證書批文或原證書復印件；

（3）在報紙上刊登遺失聲明；

（4）由各縣級市（區）職稱辦統一上報。

申報補證時間，每年集中辦理兩次（6月、12月）。

22、我區大中專畢業生初定需要提供哪些材料？

答：（1）初聘專業技術職務呈報表（一式2份）；（海陵區人社局網站下載）

（2）畢業證書及復印件；（3）勞動合同或單位行政介紹信；（4）職稱計算機合格證及復印件；（5）公需科目合格證及復印件；（6）、一寸照片3張。

23、想要申報職稱，相關資格條件及申報材料要求到哪里咨詢？

答：高、中級專業技術資格條件及申報材料要求可到泰州職稱網上查詢或電話咨詢

0523-86606582（泰州市職稱處）；初級資格條件及申報材料要求可到海陵區人社局網站和相關主管部門網站上查詢，或電話咨詢0523-86227765（海陵區職稱辦）

第二篇：輔警公安業務知識試卷(含答案)

紹興市公安局特警支隊輔警 公安業務及法律知識測試

（測試時間60分鐘）

姓名 成績.一、判斷題（每題2分，共20分）

1、在我國領域、船舶、航空器內發生的違反治安管理行為，除有法律特別規定的外，適用《治安管理處罰法》。（√）

2、人民警察制止違法犯罪行為，應當采取強制手段。（×）

3、對于因民間糾紛引起的打架斗毆或者損毀他人財物等違反治安管理行為，情節較輕的，公安機關應當調解處理。（×）

4、間歇性的精神病人違反治安管理的，不予處罰，但是應當責令其監護人嚴加看管和治療。（×）

5、宋某因泄私憤持炸藥到孫某家中相威脅，民警接到報警后到現場，發現宋某正欲點燃炸藥引爆。在這種情況下，民警可以不警告即使用武器。（√）

6、公安機關對年滿７０周歲以上的人違反治安管理的，不能執行行政拘留。（√）

7、城市人民警察執行巡邏時，一般以車巡為主，自行車、步巡相結合的方式。（×）

8、違反治安管理行為在六個月內沒有被公安機關處理的，不再處罰（√）

9、對現場發現的違反治安管理行為人，人民警察經出示工作證件，可以口頭傳喚，但應當在詢問筆錄中注明。（√）

10、當人數超過1000人的大型文娛、體育活動，適用《中華人民共和國集會游行示威法》（×）

二、單項選擇題（每題2分，共40分）

1、根據《人民警察使用警械和武器條例》的規定，人民警察對結伙斗毆、毆打他人、尋釁滋事、侮辱婦女的違法犯罪分子，經警告無效的，（A）。

A、可以使用驅逐性、制服性警械

B、可以使用武器

C、應當使用武器

D、應當使用驅逐性、制服性警械

2、下列情形中，不適用治安調解的是（C）A、制造噪聲干擾他人正常生活

B、偷開他人機動車

C、結伙斗毆 D、捏造事實誹謗他人

3、甲因盜竊被公安機關查獲，決定治安拘留１５日，同時查明其還有搶奪行為，決定治安拘留１０日，根據《治安管理處罰法》規定，甲應當執行治安拘留的期限是（C）

A、１０日

B、１５日

C、２０日

D、３０日

4、使用驅逐性、制服性警械，哪條不屬于應當遵循的規定（B）A、以制止違法犯罪行為為限度

B、適度懲罰違法犯罪分子

C、符合法定使用的情形

D、盡量減少人員傷亡、財產損失

5、對于６個月內曾受過治安處罰，再次違反治安管理的行為人，按照《治安管理處罰法》規定，應當（A）A、從重處罰

B、加重處罰

C、減輕處罰

D、從輕處罰

6、對違反治安管理行為人，公安機關傳喚后應當及時詢問查證，詢問查證的時間不得超過（A）小時；情況復雜，依照本法規定可能適用行政拘留處罰的，詢問查證的時間不得超過（）小時。

A、８小時

２４小時

B、８小時

１２小時

C、１２小時

２４小時

D、６小時

１２小時

7、公安機關調解處理的行政案件，調解達成協議并履行的，公安機關（D）予以治安處罰。A．應該

B．從輕

C．減輕

D．不再

8、下列不能獨立行使治安管理處罰權的單位是（C）A、公安派出所

B、海關走私犯罪偵查局

C、政府綜合執法機構

D、鐵路、民航、交通和森林公安機關

9、公安機關作出（）以及（）的治安管理處罰決定前，應當告知違反治安管理行為人有權要求舉行聽證；違反治安管理行為人要求聽證的，公安機關應當及時依法舉行聽證。（D）

A、吊銷許可證

５００元以上罰款

B、５日以上行政拘留

２０００元以上罰款 C、１０日以上行政拘留

５００元以上罰款

D、吊銷許可證

２０００元以上罰款

10、違反治安管理行為事實清楚，證據確鑿，處（C）的，可以當場作出治安管理處罰決定。

A、警告或者３００元以下罰款

B、吊銷許可證

C、警告或者２００元以下罰款

D、５００元以下罰款

11、（B）負責流浪乞討人員的求助工作，并對求助站進行指導、監督。A、區級以上人民政府民政部門 B、縣級以上人民政府民政部門 C、市級以上人民政府民政部門 D、省級以上人民政府民政部門

12、公民不得在其（B）以外的城市發動、組織、參加當地公民的集會、游、示威 A、出生地 B、居住地 C、戶籍地 D、工作地

13、公安機關及其人民警察履行職責時，可以根據現場需要經（B）批準，使用警戒帶。A、公安部門負責人 B、公安部門現場負責人 C、公安部門分管負責人 C、公安部門相關部門負責人

14、下列物品中，哪件不是警械（B）A、警棍 B、防暴盔甲服 C、高壓水槍 D、腳鐐

15、《公安機關適用繼續盤問規定》中所指的繼續盤問時限最長為（C）A、12小時 B、24小時 C、48小時 D、72小時

16、民警倪某和謝某對具有違法嫌疑的陸某進行口頭傳喚，陸某不肯配合，并大聲辱罵民警，引來大批圍觀群眾。倪某和和謝某見狀，決定對陸某實行強制傳喚，并對其使用了手銬，將陸某帶回派出所。經調查未發現陸某違法犯罪的情況。民警倪某和謝某對陸某使用手銬的行為（B）

A、合法，因為陸某辱罵了民警

B、合法，因為執行強制傳喚時陸某有可能脫逃、反抗等危險行為 C、違法，因為陸某沒有違法犯罪行為的情況

D、違法，因為陸某并沒有對民警實施暴力

17、下列選項中，表述錯誤的是（B）

A、人民警察使用武器的，應當將使用武器的情況如實向所屬機關書面報告

B、人民警察在執行職務過程中，使用武器造成無辜人員傷亡的，一般應當由個人承擔主要責任 C、犯罪分子停止實施犯罪，服從人民警察命令的，人民警察應當立即停止使用武器 D、犯罪分子失去繼續實施犯罪能力的，人民警察應當立即停止使用武器

18、參加集會、游行、示威的人員越過依照規定設置的臨時警戒線，進入不得舉行集會、游行、示威的特定專制周邊一定范圍或者有其他違法犯罪行為的，人民警察可以（D）或立即予以拘留。A、警告 B、勸離 C、驅趕 D、強行帶離

19、政法干警必須遵守的政治原則是（B）。A.執法為民

B.堅持黨的領導 C.公平正義 D.服務大局

20、中國共產黨第（D）次全國代表大會將于2012年下半年在北京召開。中央確定，代表名額共2270名，由全國40個選舉單位選舉產生。

A、十五 B、十六 C、十七 D、十八

三、多項選擇題（每題2分，共20分）

1、下列行為不屬于《治安管理處罰法》調整范圍的是（ACD）

A、酒后駕駛機動車輛的 B、偷開他人機動車的

C、因合同履行發生爭議的

D、因校園意外傷害行為發生損害賠償爭議的

2、公安機關對違反治安管理的行為進行處罰，應當遵循的原則是（ABCD）

A、以事實為依據，與違反治安管理行為的性質、情節以及社會危害程度相當原則

B、公開、公正原則

C、尊重和保障人權，保護公民的人格尊嚴原則 D、堅持教育與處罰相結合的原則

3.根據有關規定，下列屬于不得適用當場處罰程序的案件的有（BC）。A、某酒吧內打人 B、拉客招嫖 C、賭博案件 D、利用他人乞討

4、下列有關違反治安管理行為人責任能力的表述中，不正確的是（CD）

A、已滿十四周歲不滿十八周歲的人違反治安管理的，從輕或者減輕處罰

B、不滿十四周歲的人違反治安管理的，不予處罰，但是應當責令其監護人嚴加管教 C、間歇性的精神病人在精神正常的時候違反治安管理的，可以視情況不予處罰 D、盲人或者又聾又啞的人違反治安管理的，必須從輕、減輕或者不予處罰

5、下列關于治安管理處罰決定的表述，正確的是（AC）

A、治安管理處罰決定，只能由公安機關作出，其他任何機關、團體、企事業單位和個人都無權作出

B、公安派出所有權作出的治安管理處罰決定僅限于警告和2000元以下的罰款

C、對決定給予行政拘留處罰的人，在處罰前已經采取強制措施限制人身自由的，限制人身自由１日，應當折抵行政拘留１日

D、公安機關查處治安案件，決定給予治安管理處罰的，必須有違反治安管理行為人本人的陳述。但是只有本人陳述，沒有其他證據證明的，不能作出處罰決定

6、以下對《治安管理處罰法》第21條“不執行行政拘留”制度的理解，正確的是（ABCD）A、已滿十四周歲不滿十六周歲的、已滿十六周歲不滿十八周歲，初次違反治安管理的，屬于“不執行行政拘留”制度的對象。B、七十周歲以上的、懷孕或者哺乳自己不滿一周歲嬰兒的，屬于“不執行行政拘留”制度的對象。C、“不執行行政拘留”，是指可以依法作出行政拘留處罰決定，但不投送拘留所執行，同時公安機關應當做好幫教工作。

D、“不執行行政拘留”對象，年齡認定、懷孕、哺乳狀態確定，既包括實施違反治安管理行為時實際情況，也包括正要執行行政拘留時的實際情況。

7、人民警察依法執行職務，遇有下列情形之一的，經出示執法證件，可以查驗居民身份證（ABCD）

A、對有違法犯罪嫌疑的人員，需要查明身份的；

B、依法實施現場管制時，需要查明有關人員身份的；

C、發生嚴重危害社會治安突發事件時，需要查明現場有關人員身份的； D、法律規定需要查明身份的其他情形。9、110報警服務臺受理報警的范圍（ABCD）A、刑事案件 B、治安案件

C、危及人身、財產安全或者治安秩序的群體性事件 D、自然災害、治安災害事故

8、樹立依法治國的理念，需要準確把握的基本內涵是（ABD）。A.法律面前人人平等 B.樹立和維護法律權威 C.自覺接受監督 D.嚴格依法辦事

四、簡答題（每題5分，共20分）

1、簡述一日生活制度中起床時間、早操開始時間和結束時間、上午訓練結束時間及午休開始時間、下午訓練結束時間、晚上學習結束時間和熄燈時間。答：起床時間 6：15 早操開始時間 6：30 早操結束時間 7：15 上午訓練結束時間 11：15 午休開始時間 12：10 下午訓練結束時間 16：45 晚上學習結束時間 21：00 熄燈時間 22：00

2、輔警實行半軍事化管理，按照《人民警察內務條令》要求，必須抓好儀容儀表和行為規范，做到“四統一”，簡述何為“四統一”。答：服裝統一，標志統一，稱謂統一，內務統一。

3、輔警隊員遇到有重大事項應當請求報告，并填寫《紹興市公安局輔警隊員重大事項報告表》，請簡述其中任意3條。答：（1）、本人自行參加的各種學會、協會的情況；

（2）、本人、配偶以及直系親屬出國（境）活動情況；

（3）、本人確定戀愛關系、結婚、離婚或復婚情況；

（4）、本人、配偶以及直系親屬患重大疾病情況；

（5）、因發生意外災害事故，給本人家庭帶來特殊困難的情況；

（6）、本人認為應當報告的其他重大事項。

4、根據《紹興市公安局特警支隊輔警隊伍管理規定》，簡述輔警隊員必須遵守的保密守則。答：不該說的秘密不說；

不該問的秘密不問；

不該看的秘密不看； 不該帶的秘密不帶；

不在私人通信中涉及秘密；

不自私復制、保存和銷毀秘密。

第三篇：流動人口業務知識問答

流動人口業務知識問答

一、什么是全員流動人口？

答：是指流入流出一個月以上的全體人員，包括男女老少。但下列人員除外：1.因出差、就醫、旅游、探親、訪友、服軍役、就讀中等以上專業學校等事由異地居住、預期將返回戶籍所在地居住的人員；2.婚嫁人口不屬于流動人口。

二、什么是流動人口已婚育齡婦女? 答：流動人口已婚育齡婦女指流動人口中辦理過結婚登記手續，或雖未辦理結婚登記手續但生過小孩的18至49周歲婦女。

三、村流動人口主要工作任務是什么？

答:

1、信息采集。村（居）包干人員每個月月底對各自包干范圍進行清查，把變更情況通過例會匯總給村計生專干，計生專干根據變更情況及時更新有關資料，并上報信息變更報告單。鎮計生辦根據信息報告單更新《廣東省全員人口信息系統》。

2、村級資料卡表冊要裝訂整齊，各項內容須填寫完整，卡表冊數據一致。內容要及時更新，做到人來登記，人走注銷。要與流入流出的已婚育齡婦女簽訂計劃生育合同書。

3、協助鄉鎮（街道）做好日常的流動人口已婚育齡夫妻落實四術、雙查、征收工作，免費藥具發放和隨訪服務和免費孕前優生健康檢查工作。

四、流動人口手工報表比較常見的邏輯錯誤有哪些？

答：比較常見的邏輯錯誤有：

1、分類統計和分單位統計加起來不等于總數；

2、其中項橫加起來不等于總數；

3、已婚育齡婦女建檔

數大于已婚育齡婦女數。

4、報表數據與系統查詢數矛盾。

5、報表數村的卡冊不一致。

五、應通報給戶籍地的是哪八種情況？

答：應通報的八種情況：①有生育子女行為的；②落實計劃生育手術的；③應落實長效避孕節育措施而未落實的；④懷孕的；⑤未持有有效流動人口計劃生育證件的；⑥在本地接受孕情檢查服務的；⑦婚育、節育情況有疑問的；⑧其他需要通報的情況。

六、流動人口管理考核指標有哪些？

答：

1、流出成年育齡婦女辦證率應達95%以上；

2、流入流出已婚育齡婦女綜合避孕率達到90%；流入已婚育齡婦女建檔率達到100%，流動人口計劃生育政策知曉率達到90%以上；流入人口雙查率達到85%以上；信息接收反饋率、及時率95%以上。

七、流動人口要核查的周邊資料有哪些？

答：流動人口管理往往較難掌握其流入流出、生育等信息。通過周邊資料可以獲取大量的流動人口信息。如派出所的辦理流動人口居住證信息，衛生院出生、四術和防疫信息，工商所辦理營業執照信息，房管所辦理房產證、租賃房租信息，教育新生入學信息，人社的務工登記信息，外出辦證申請表、信息系統通報協查信息等。

八、如何辦理流動人口婚育證明？

答：未婚成年育齡婦女在離開縣（市、區）戶籍所在地前往異地務工經商，憑本人身份證到村（居）委申請，持村（居）委加蓋公章的申請表和本人身份證到戶籍所在地鎮（街）計生辦，辦理《流動人口婚育證明》。已婚育齡婦女，到省外的務工經商的也要辦理《流動

人口婚育證明》，在辦理證件時應當出示身份證、結婚證、戶口簿、生育節育等證明材料。

九、如何辦理流動人口一孩生育登記？

答：流動已婚育齡夫婦擬在現居住地生育第一個子女的，在懷孕后至生育前，憑夫妻雙方的身份證、結婚證和女方的廣東省居住證可在現居住地鎮（街道）計生辦辦理。辦理程序：

1、受理。申請登記的已婚育齡夫妻需填寫《流動人口一孩生育登記申請表》一式兩份。受理機構應當場告知申請人是否受理，不予受理的應當告知其理由。

2、審核。受理機構應及時通過廣東省人口信息系統、電話、傳真信函、電子郵件等方式核實申請人的婚育情況。申請人戶籍所在地鄉鎮（街道）計劃生育工作機構應當自接到現居住地要求核實信息之日起10個工作日內予以反饋。無法核實的可依據申請人的承諾以予辦理。

3、辦理。對基本材料齊全，經核實婚育信息無誤的，自受理之日起15個工作日內辦理流動人口一孩生育登記，并出具《流動人口一孩生育登記證明》。對不符合申請條件、所提交材料與事實不符或不符合生育政策的，不予辦理生育登記并書面通知申請人。

4、通報。現居住地的鄉鎮（街道）計劃生育工作機構應當自辦理流動人口一孩生育服務登記后，向申請人雙方戶籍所在地的鄉鎮（街道）計劃生育工作機構通報辦理結果。

5、按月上傳承諾書。各鎮（街）計生辦將以承諾方式登記的一孩生育對象，于每月10號前登錄國家PADIS流動人口子系統，填寫姓名、身份證等信息，上傳包含申請表和承諾書的圖片文件（合并拍攝或掃描成一個圖片文件，系統限制了每對夫婦只能上傳一張圖片）。

十、辦理流動人口一孩生育登記需要保存哪些資料？

答：需要保存的資料是：

1、夫妻雙方的身份證復印件（正反兩面均要復印）、結婚證內頁復印件、女方的廣東省居住證復印件；

2、填好的《流動人口一孩生育登記申請表》一式兩份；

3、《申請辦理一孩生育登記承諾書》（以承諾方式登記的才謄寫保存）；

4、出具給申請人的《廣東省流動人口一孩生育登記證明》復印件或《流動人口一孩生育登記不予辦理通知書》復印件及《送達回執》。

十一、鎮級流動人口資料有哪些？

答：

1、每月各村（居）上交流入、流出人口月信息報告單；

2、《本縣跨鎮流動已婚育齡婦女登記冊》；

3、鎮流動人口報表（半年報、年報、專項活動報表、各種臨時報表）和總結；

4、辦證登記冊（自制）、申請表；

5、現居住地出具的流動人口避孕節育情況報告單；

6、“消息管理”接收反饋流出育齡婦女當年懷孕、生育、節育、查環查孕登記冊；

7、衛生部門流入人口出生登記冊、四術冊；

8、核查人口出生信息情況記錄表；

9、查無此人信息核查記錄登記冊、核查單；

10、成立流動人口工作領導小組的文件；

11、流動人口工作制度；

12、鎮黨委、政府研究流動人口的相關文件和會議記錄；13專項活動工作會議記錄、聯席會議記錄、簽到冊、相片；14流動人口一孩生育登記服務資料

15、例會記錄中有流動人口內容；

16、區域協作卷宗、協議書；

17、財政預算表有流動人口經費、專項活動經費申請、經費支付憑證；

18、流動人口納入層級動態管理責任制。

十二、村級流動人口資料有哪些？

答：

1、流入人口月信息報告單；

2、流出人口月信息報告單；

3、流入已婚育齡婦女花名冊；

4、《流入已婚育齡婦女當年生育、節育、查環查孕登記冊》；

5、《流入成年未婚女性登記冊》；

6、《本縣跨鎮流動已婚育齡婦女登記冊》；

7、《流出已婚育齡婦女登記冊》；

8、《流出成年未婚女性登記冊》；

9、報表（半年報表，全年報表，專項活動報表）；

10、辦證申請表；

11、流入已婚育齡婦女計劃生育合同書；

12、流出已婚育齡婦女計劃生育合同書；

13、出租屋、商鋪流動人口計劃生育責任書；

14、用工單位流動人口計劃生育責任書；

15、查無此人信息核查單；

16、應落實避孕節育措施而未落實人員名單；

17、應查環查孕而未查環查孕人員名單；

18、例會有流動人口內容，雙查、四術任務數列入包干情況登記表；

19、藥具發放冊有流動人口藥具發放情況。

十三、辦理《流動人口婚姻育證明》的對象有哪些人？

答：《條例》規定辦證對象是流出的成年育齡婦女（即18—49周歲的婦女）。

十四、流動人口除免費獲得避孕藥具外，享有的其他免費技術服務項目包括哪些？

答：一般包括：

1、查環查孕；

2、上、取環及技術常規所規定的各項醫學檢查；

3、人流、引產及技術常規所規定的各項醫學檢查；

4、男扎、女扎及其技術常規規定的各項醫學檢查；

5、計劃生育手術并發癥診治。

十五、流動人口在現居住地享受哪些計劃生育服務和獎勵、優待？

答：

1、免費參加有關計劃生育法律知識和生殖健康知識普及活動；

2、依法免費獲得避孕藥具，免費享受國家規定的其它基本項目的計劃生育技術服務；

3、晚婚晚育或者在現居住地施行計劃生育手術的，按照流動人口現居住地省、自治區、直轄市或者較大的市的規定，在生產經營方面獲得支持、優惠，在社會救濟等方面享受優先照顧。

十六、流動育齡夫妻在外出之前應履行哪些義務？

答：流動育齡夫妻在外出前應履行以下義務：

1、成年育齡婦女應辦理《流動人口婚育證明》或《服務證》；

2、主動告知流向、流出時間、聯絡方式等信息；（3）了解人口和計劃生育政策法規和戶籍所在地流動人口計劃生育管理有關規定；（4）與戶籍地村（居）委會簽定計劃生育合同書。

十七、《條例》所指“用人單位”包括哪些？用人單位流動人口計劃生育工作主要包括哪些內容？

答：“用人單位”是指國家機關、事業單位、企業、個體經濟組織、民辦非企業單位、社會團體等與勞動者建立勞動關系的組織。用工單位流動人口計劃生育工作，主要包括普及人口和計劃生育法律法規和生殖健康科普知識、依法落實計劃生育獎勵優待、采集和通報計劃生育信息，以及避孕藥具發放、提供相關服務等。

十八、辦理婚育證明等流動人口計劃生育證明材料能收取費用嗎？

答：《條例》第十七條規定：“出具婚育證明或者其他計劃生

育證明材料，不得收取任何費用。”

十九、流動人口計劃生育服務管理工作經費主要包括哪些？

答：主要包括：免費技術服務、宣傳教育、信息統計、獎勵優待、考核評估、工作人員報酬及其他相關工作經費。

二十、全國流動人口計劃生育工作“一盤棋”的基本內容是什么？ 答：全國流動人口計劃生育工作“一盤棋”格局是指按照有關法律法規和中央《決定》的要求，黨政領導統籌協調，各部門密切配合，互通信息，流入地和流出地互動互補、各司其責，以區域協作為載體，以信息技術為依托，形成合力，共同做好流動人口計劃生育工作。主要內容是：

1、落實黨政領導責任，協調相關部門齊抓共管。

2、落實流入地責任，強化屬地化管理。

3、落實流出地責任，加強源頭管理。

4、強化雙向配合，建立層級協調機制。

5、推動多地合作，建立完善區域協作機制。

6、以信息技術為依托，構建便捷高效的工作平臺。

第四篇：導游業務知識問答

武漢九州方圓教育

www.tmdps.cn Appendix 1 Questions and Answers 1.What is the guide?

The guide is the person who gets the certificate of guide qualification according to “The Management Regulations of Tour Guides”, accepts the appoints of travel agency, signs the contract with travel agency, and offers guide, explanation and other related services to the tourists according to the travel plan.1.什么是導游人員？按職業性質可將它分為哪幾類？

答：導游人員是指按照《導游人員管理條例》的規定取得導游證，接受旅行社委派，為游客提供向導、講解及相關旅游服務的人員。按職業性質可將它分為：（1）專業導游人員；（2）兼職導游人員；（3）自由職業導游人員。

2.How many kinds of guides are there in terms of different duties? Please define them respectively(at least two types).2.按業務范圍可將導游人員分為那幾種類型并分別解釋（至少兩種）。

In terms of different duties, guides are divided into different types.They are tour leader, national guide, local guide and scenic spots guide.The national guide is the person who accepts the appoints of the organizing travel agency, acts as the representative of the organizing travel agency, carries out the travel plan under the coordination of tour leader and local guide and offers the national escort service to the tour group(tourists).The local guide is the person who accepts the appoints of the reception travel agency, represents the reception travel agency to carry out the travel plan, and offers the activities arrangement, explanation and interpretation, etc.services to the tour group(tourists).3.Please narrate the main duties of the national guide.The main duties of the national guide are as follows： 1)Carry out the reception plan;

2)Maintain contact with related departments;3)Organize and coordinate travel activities;

4)Protect the safety of tourists and resolve problems;5)Do propaganda and investigation.3.全程陪同導游人員的主要職責有哪些？

答：（1）實施旅游接到計劃；（2）聯絡工作；（3）組織協調工作；（4）維護安全、處理問題；（5）宣傳調研工作。

4.Please narrate the main duties of the local guide.The main duties of local guide are as follows： 1)Arrange the tour activities;2)Do well the reception work;3)Guide and interpret;

4)Protect the safety of tourists;5)Settle the problems.4.地方陪同導游人員的主要職責有哪些？

答：（1）安排旅游活動；（2）做好接待工作；（3）導游講解；（4）維護安全；（5）處理問

武漢九州方圓教育

www.tmdps.cn 題。

5.What preparations should the local guide do before the tour group arrives? 地陪在旅游團抵站前應做哪些準備工作？

The preparations the local guide should do are as follows：

1)Confirm the exact arrival time of the tour group;2)Fix on the start time with the driver;

3)Consult the parking place with the driver;4)Check the exact arrival time of the tour group;5)Get in touch with the porter;6)Get ready to meet the tourists.6.What should the guide do on the way after meeting the group? 1)Extending the welcome speech;

2)Explaining the landscapes along the way;

3)Introducing the local conditions and customs(including the outline of city);4)Introducing the hotel the tour group will stay at;

5)Announcing the itinerary of the right day or the next day.6.地陪接團后赴飯店途中應做好哪些服務工作？ 答：（1）致歡迎詞；（2）調整時間；（3）首次沿途導游；（4）介紹下榻飯店；（5）宣布當日或次日的活動安排。

7.What should the local guide do before he shows the group to go sightseeing? 1)Prepare the guide flag, the identity card（胸卡）and some other necessary credentials（票證）； 2)Urge the driver to do preparation well;3)Confirm the reservations of meals;

4)Arrive at the gathering site at least 10 minutes in advance before starting the visit;5)After meeting the guests, check the number of the tour group;6)Remind the guests of some notices;

7)At last, gather all the tourists to get on the coach on time.7.地陪在帶團參觀出發前應做哪些準備工作？ 答：（1）備好導游旗、胸卡和票證；（2）促使司機做好準備工作；（3）核實訂餐情況；（4）提前10分鐘到達集合地點；（5）清點人數；（6）提醒注意事項；（7）準時集合客人等車。

8.What should he/she pay attention to when the guide explain? 導游講解中應該注意那些問題？

The explanation should vary with each individual;should not be too complicated or simple;should include the basic historic background, the features, status and special value of the scenic spots, etc.The language shouldn’t only be easy to understand but also be vivid, beautiful, expressive and full of passions;shouldn’t only make the tourists to get new knowledge but also get the enjoyment of beauty.9.What knowledge should the national guide prepare before meeting the tour group? 接團前全陪需要做好哪些知識準備？

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www.tmdps.cn 1)Should understand the general conditions of the politics, economy, history, culture, folk

customs and the scenic spots of the tour destination;

2)In the same time, should understand the above similar conditions of the place where the guests come from so as to make a contrast and communicate more with the tourists;3)Should understand the related knowledge of different destinations along the trip.If the national guide has no idea about some destinations the group will pass, he/she must inquire the basic knowledge about these destinations in advance, e.g.the main scenic spots, the appearance of the city, the people’s condition and the folk customs.10.What services should the national guide offer to the tourists during the trip? 全陪在旅行過程中應為游客提供哪些方面的服務？ 1)Offer life services as follows：

a.Help the local guide to check the number of the tour group’s passengers and look after the aged people or the handicapped to get on or get off the coach when the tour group starts, comes back, gets on or gets off the coach;

b.During the sightseeing, the national guide should give attention to every guest and prevent the guests from getting lost at the scenic spot or any accidents from happening in order to ensure the security of the passengers’ life and property;

c.The national guide should help the passengers to settle the difficult problems according to the principle “Reasonable and Possible”;

d.The national guide should make the mutual relations of passengers harmonious and make the tour group to have a good teamwork.2)Offer explanation and entertainment services.3)Act as a good adviser for passengers to go shopping.11.What are the requirements for the guide’s dress?

導游人員的著裝要求是什么？

1)The male guide can’t wear the round collar shirt, pants and sandals;

2)The female guide can’t wear hand ring, earrings, miniskirt and suspenders, can’t be richly attired and heavily made-up（不濃妝艷抹）, can’t wear hig-heeled shoes and dye the hair.12.What kind of people can’t be issued the guide certificate?

哪些人不能發導游證？

1)The people who have infectious diseases;

2)The people who have ever got the administrative penalty;

3)The people who haven’t civil conduct ability and whose civil conduct are restricted;4)The people whose guide certificates have ever been disqualified（吊銷）.13.Please list the materials which should be prepared before the guide meets the tourists in detail?

請詳細列舉導游人員上崗前必要的物質準備。

Take the reception plan, guide certificate, identity card, guide flag, meeting logo(接站牌)and settlement vouchers（結算憑證）.14.What should a local guide prepare before sending tourists off?

地陪在送客之前應做好哪些準備工作？

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www.tmdps.cn 1)Check and confirm the transportation tickets;2)Discuss and confirm the time of baggage 3)Discuss and confirm the departure time;4)Help the guests check out;

5)Return the tourists’ credentials to the tourists in time.15.How does a tour guide establish a position of leadership and set up a good image in the tour group? 導游人員應如何確立在旅游團中的領導地位和良好形象？

A: In order to establish the position of leadership in the tour group, the tour guide should do as follows:

1)Treating tourists with all sincerity, offering warm service;

2)Thinking from the tourist’s angle, treating the tourist generously（寬容）;3)Fostering a popular trust, being good at coping with complicated situations.B: In order to set up a good image in the tour group, the tour guide should do as follows: 1)Pay much attention to the first impression;2)Maintain good image;

3)Make a final excellent impression on passengers.16.What kind of thought and moral should a guide have?

導游人員應具備哪些良好的思想品德？ 1)A deep love for the motherland;2)Excellent moral and quality;

3)Loving his/her job and fulfilling his/her duty（熱愛本職工作，盡職盡責）;4)Noble sentiments（崇高的情操）;

5)Obedience to the laws and regulations（遵紀守法）.17.What are the two styles of tour guide service?

兩種導游服務方式是什么？

1)Guide by illustrations, words, audio and video（圖文聲像導游）;2)Guide by interpretation on the spot（實地口語導游）.18.What are the “Four Unsuitable Points” Principle for receiving children? 1)Don’t buy children food and toy;

2)Don’t pay too much attention to children and make other tourists feel slighted;3)Don’t take children out even if gaining their parents’ permission;

4)When Children are ill, the guide suggest the parents to take the sick children to see a doctor instead of giving children medicine, the guide should not provide medicine to children.接待兒童的“四不宜”原則指的是什么？ 答：（1）不宜給兒童買食物、買玩具；（2）不宜突出了兒童，冷落了其他游客；（3）即使是家長同意也不宜單獨把兒童帶出活動；（4）兒童生病，應及時建議價者請醫生診治，而不宜見一起給孩子服藥，更不能提供藥品給兒童服用。

19.What are the main contents of a welcome speech?

歡迎辭的主要內容有哪些？

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A welcome speech includes：greeting（問候語）, welcoming, introduction, hopes（希望）and best wishes（祝愿）.20.What does a farewell speech include?

歡送辭的主要內容有哪些？ 1)Express gratitude（感謝）;

2)Express friendship and farewell feelings（惜別）;3)Solicit comments and suggestions（征求意見）;4)Express apologies（致歉）;5)Express best wishes（祝愿）.21.What are the four famous Buddhist mountains of China? 1)Mount Putuo in Zhejiang Province;2)Mount Wutai in Shanxi Province;3)Mount Jiuhua in Anhui Province;4)Mount Emei in Sichuan Province.22.What are the four famous Taoist mountains? 1)Mount Wudang in Hubei Province； 2)Mount Qingcheng in Sichuan Province； 3)Mount Zhongnan in Shaanxi Province； 4)Mount Longhu in Jiangxi Province.23.What does tour guide service include?

導游服務的范圍是什么？ 1)Interpretation service;2)Daily life service;3)City traffic service.24.What is the period of time for a guide from elementary guide to secondary, senior and superior guide?初級導游到中級、高級、特級導游的年限？ 2 years;4 years;5 years.25.When were the three largest travel agencies of China established and their English abbreviations?

1)China International Travel Service, 1954, CITS;2)China Travel Service, 1974, CTS;

3)China Youth Travel Service, 1980, CYTS.26.What are the characteristics of tour guide service?導游服務的特點？ 1)Strong independence;

2)High combination of mental and physical labours;3)Variety and complication of objective demands.武漢九州方圓教育

www.tmdps.cn 27.What does the A.S.K principle refer to? 1)A, the work attitude of guide;2)S, the skill and ability of guide;

3)K, the depth and width of guiding knowledge.28.What are the functions of tour guide service in economy? 導游服務的經濟性主要體現在： 1)Make profit directly;（1）直接創收；

2)Enlarge the resources of tourists and make money indirectly;(2）擴大客源、間接創收； 3)Promote goods;（3）促銷商品；

4)Promote economic exchanges.（4）促進經濟交流。

29.With what conditions can a guide apply for the guide certificate?具備哪些條件可申請導游證？

2)Has signed the labor contract with the travel service;3)Or has registered in the guide service company;

4)Takes the proof materials to the tourism administration to apply for the guide certificate.30.Comparing with the group travel, which characteristics does the free independent travel have? 1)The travel plan and schedule for the free independent travel can be arranged by the free independent traveler himself, but for the group travel, these are generally arranged by the travel service or the related service agency ahead of time;2)The free independent travel is generally composed of a tourist or several tourists, but the group travel is generally composed of more than ten tourists;3)The free independent travel is capricious（反復無常的）and changeable, and the service items are not fixed, what’s more, the degree of its freedom is big;but the group travel is a travel which is organized and carried out according to the predetermined itinerary and plan;4)The payment method for the free independent travel is sometimes paying cash oddly for different tour items according to retail rate, so its price is relatively more expensive than that of the group travel;but for the group travel, the payment method is paying inclusive rates through the travel service or the related service agency;5)Because the free independent travel has no tour leader and national guide, the service for it is more difficult.與團隊旅游相比,散客旅游具有哪些特點?

答:(1)預定期短;(2)規模小;(3)批次多;(4)要求多;(5)變化大。散客旅游與團隊旅游的區別表現在哪些方面?

答:(1)旅游方式不同:旅游團隊行程由旅行社安排,散客的行程則是自行安排；(2)人數不同:旅游團隊一般是10人以上,散客則是10人以下；(3)服務內容不同:團隊服務按計劃進行,散客旅游的隨意性較強；(4)付款方式和價格不同：團隊旅游費用在出游前一次付清，散客旅游則是零星現付；（5）服務難度不同：散客旅游沒有領隊和全陪，服務難度更大。

31.What is the tourist’s psychological status at the beginning of traveling?

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www.tmdps.cn Seek for safety and newness.游客在旅游活動不同階段的心理主要有哪些？ 答：（1）旅游初期階段：求安全心理、求新心理；（2）旅游中期階段：懶散心態、新全心理、群體心理；（3）旅游后期階段：忙于個人事務。

32.What is the tourist’s psychological status in the middle of traveling?

Idleness psychology;psychology for seeking perfection;colony psychology.33.What is the tourist’s psychological status at the end of traveling?

Being busy with personal affairs.34.What is the trend of tour guide service?導游服務的趨勢？

1)High-導游內容的高知識化；

2)Scientific guide measure;導游手段的科技化； 3)Varied guide styles.導游方式的多樣化。

35.What are the four styles of question and answer method for the guide? 導游人員運用問答法的四種形式？

1)The guide asks the question and answers by himself;2)The guide asks the question and the tourist answers;3)The tourist asks the question and the guide answers;

4)The tourist asks the question and answers by himself/herself.36.What are “ the four treasures of traveling”?旅游活動中的旅游四寶是指什么？

Fan;umbrella;glasses and sun helmet（太陽帽）.37.What do the letters F, C, Y, K refer to in the international air transport?

國際航空中，英文字母表示的客艙等級？

1)F= first class;2)C= business class;3)Y= economy class;

4)K= thrift class.平價艙。

38.What are the types of China’s passport?中國護照的種類？

1)Diplomatic passport;

2)Business passport;公務護照； 3)Common passport.普通護照。

39.What is the guide language in broad sense?什么是廣義的導游語言？

1)Oral language;口頭語言 2)Body language;態勢語言 3)Written language;書面語言 4)Side 副語言

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www.tmdps.cn 40.What is the basic patterns of oral language of the guide?

1)Monologue;2)Dialogue.40.口頭語言有哪兩種形式？其表達要領包含哪些方面？

答：口頭語言有獨白式和對話式兩種基本形式。其表達要領包括（1）音量大小適度；（2）語調高低有序；（3）語速快慢相宜；（4）停頓長短合理。

41.What are the key points of oral language of the guide?

Moderate volume, tune, speed of speech and reasonable pause.42.How to deal with the relationship with the tour leader?

1)Respect the tour leader and often consult with him if in trouble;2)Show concern for the tour leader and support his work;

3)Give more honor to the tour leader and bring their positive factors into play;4)Be flexible and active and grasp the initiative of work;

5)Try to gain the tourists’ support and avoid conflict with the tour leader in a direct way.為搞好與旅游團領隊的關系，導游人員應注意哪些問題？ 答：（1）尊重領隊，遇事與領隊多磋商；（2）關心領隊，零落了其他游客；（3）多給領隊榮譽，調動領隊的積極性；（4）靈活應對，掌握工作主動權；（5）爭取游客支持，避免與領隊正面沖突。

43.How to find your group at the airport or train station?

怎樣在飛機場或火車站找到所接的旅行團？

1)Show up the sign card-board with the group code, name of the tour escort or name of the national guide on it;2)Stand at the eye

3)Go to ask tourists politely according to their nationalities feature, number of the tourists in the group, the group flag, sign, tag, etc.44.What should a tour guide do after he/she has met the tour group?

導游在導游接到客人后應該做什么？

1)Collect the luggage together with the tour escort, national guide and the porter;2)Make sure that no luggage has been lost or damaged.Then leave the luggage to the porter and have the luggage sent to the hotel;3)Take the tour group to the bus and help them get on.45.What should a tour guide do when the tourists arrive at the hotel ?

游客抵達酒店時導游應該作什么？

1)Help them check in;(fill in the forms;get room keys, etc.)

2)Introduce the hotel facilities(the location of the restaurant, elevator, cashier, business centre, post office, etc.);

3)Note down the room numbers of the tour escort and the national guide;4)Inform the tourists of the itinerary just for the day or the next day;

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www.tmdps.cn 5)Arrange morning call for the tourists and tell the bellboy to deliver the luggage to their rooms;6)Check and discuss the itinerary in detail with the tour escort.46.What should a tour guide do after the tour group arrives at the airport or railway station before departure?在游客抵達機場或火車站后離開前，導游員應該做什么？ 1)Get in contact with the porter soon after arrival;

2)Check and get the airline tickets, the boarding cards and the baggage tags from the porter’s hands.And hand in them to the national guide or tour escort(if there is no national guide);3)Remind the tourists to pay the airport construction fee or airport tax;

4)See them off until the means of transportation is gone.For the outbound group(international group), the tour guide can leave the airport after the tourists enter the separate area.47.Being a tour guide, how would you take care of the aged tourists?

作為導游員，接待高齡游客應注意什么問題？

1)Slow down walking speed and speaking speed;2)Answer their questions patiently;

3)To prevent the aged tourists from getting lost, the tour guide should keep telling them the parking lot of the tour bus, the tour route in the scenic spot, etc.4)Tell the aged if anyone does get lost, stay there until the tour guide comes to get him/her;5)Don’t hurry them up during the tour;let them often have a rest when they feel tired.接待高齡游客應注意哪些問題？ 答：（1）妥善安排日程；（2）做好提醒工作；（3）注意放慢速度；（4）耐心解答問題；（5）預防游客走失。

48.What should a tour guide do when taking disabled or handicapped tourists?

在接待殘疾游客時，導游員應該注意哪些問題？

1)Make careful preparations for the disabled tourists.For instance, prepare a wheelchair;ask for a spacious bus;and go inside the Arrival Hall of the airport to meet them if necessary;2)Choose a tour route with less or non 3)Arrange the dining hall on the first floor;

4)Let the deaf-mute tourists sit in the front seat of the bus so they can read your body language;5)Try to let the blind tourists touch the things wherever possible.49.What should a tour guide do when he takes a religious group?

在接待宗教旅游團體時，導游員應該注意哪些問題？

1)Carefully study the religious policy of our country;

2)Make preparations in advance.For instance, what religion do the tourists believe? Which church do they want to go? When does the church open? Where is the location of the church? etc.3)Satisfy their specific demands.For instance, certain restaurant, certain meal, or even certain time for those religious people.武漢九州方圓教育

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50.How to extend the farewell speech?怎樣致歡送辭？

1)Look back on the sightseeing activities in the past few days and express your appreciation to the tourists for their support and good cooperation;

2)Express that you cherish the cordial friendship with them and tell them that you are going to miss them after departure, and let them know that having been their tour guide is a memorable experience that you will remember forever;

3)Ask them for their opinions and suggestions and let them know that their opinions and suggestions will help improve your work in the future;

4)Take this opportunity to express your apology for anything unsatisfactory during their stay;5)Wish all of the tourists a pleasant journey to the next city and happy stay in China.If the tourists are about to leave China, wish them good luck and convey best regards to their families and their relatives, and tell them that they are welcome to come back again.51.How to help a tourist extend his/her visa?怎樣幫助游客延長簽證？

1)Get the document（證明）with a reasonable explanation from the local travel service;2)With the document from the travel service, passport and group visa, he/she has to go to the local Authorized Public Security Bureau and go through some formalities for separating his/her visa from the group visa and extending his/her visa;3)The tourist has to pay all the extra expenses.52.In which situation should a tour guide stop a tourist from taking activities on his/her own?

在什么情況下，導游應阻止客人進行自由活動？

1)On the day when the group is going to leave for another destination;2)For those complicated places and dangerous places;3)Attention：

a.Don’t ride a bicycle on his/her own;b.Don’t have a boat

c.Don’t swim in those prohibited swimming areas;

d.Don’t go to those complicated places, dangerous places as well as those areas off limits（禁止進入的）for foreigners.53.What should a guide do to prevent tourists from getting lost during sightseeing? 1)Spare no efforts to keep reminding the tourists to take the hotel card with them if they leave the hotel on their own;remember the tour bus number during the sightseeing;remember the parking lot;departure time, etc.2)Each time on the bus in the morning, remind the tourists of the schedule in the morning and in the afternoon separately.When arriving at a scenic spot, the guide should make sure that they all know the tour route, the exact time of staying at this scenic spot, the coach number and the parking lot;

3)Keep counting the tourists whenever you move to another scenic spot, just to make sure that no one is missing;

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www.tmdps.cn 4)Act in close coordination with the national guide and the tour escort.Being a local guide, you ought to walk in front of the group with a flag or group sign holding in the hand.Let the national guide and tour escort walk at the back just to make sure that no one gets lost;5)Put more efforts on good language and wide knowledge.The guiding in the scenic spot should be vivid and interesting enough to attract the tourists’ attention.如何預防游客走失？ 答（1）做好提醒工作；（2）做好各項活動的安排和預報；（3）時刻和游客在一起，經常清點人數；（4）地陪、全陪和領隊應密切配合，做好旅游團的斷后工作；（5）導游又要以高超的導游技巧和豐富的講解內容吸引游客。

54.Which aspects does the cultural character of tour guide’s service display on ?

導游服務的文化性表現在哪些方面？

1)The tour guide’s service is an important channel to disseminate the culture;2)The tour guide’s service is a media of aesthetic appreciation and seeking knowledge.55.What are the common types of tourists’ individuality characteristics?

游客的個性特征一般分為哪幾種類型？

The lively（活潑的）style;the steady（穩重的）style;the irritable（急噪的）style;the melancholy（憂郁的）style.56.From which aspects should the tour guide instruct the tourist correctly to view the scenery and enjoy the beauty? 1)Transmitting the correct aesthetic[]appreciation information;2)Analyzing the tourist’s aesthetic appreciation feeling;3)Stimulating the tourist’s imagination thinking;4)Grasping flexibly the method to view the scenery and enjoy the beauty.導游人員從哪些方面去正確引導游客觀景賞美？ 答：（1）傳遞正確的審美信息；（2）分析游客的審美感受；（3）激發游客的想象思維；(4)靈活掌握觀景賞美的方法。

57.Which aspects is the tour guide’s vision(sight)composed of? How many methods does the application of vision have? A: The tour guide’s vision is mainly composed of three aspects which are the change of pupil, the length of vision contact and the angle of vision contact.B: The application methods of vision mainly include: 1)The joint of vision;2)The movement of vision;3)The distribution of vision;4)The unification of vision and explanation.導游員的目光有哪些方面組成？運用目光的方法有哪些？

答：導游員的目光由瞳孔變化、目光接觸的長度和目光接觸的向度組成。導游員運用目光的方法主要：（1）目光的聯結；（2）目光的移動；（3）目光的分配；（4）目光與講解的統一。

58.What’s the method of stressing the main points? Which aspects does the tour guide generally

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www.tmdps.cn have to highlight when he explains? A: The method of stressing the main points refers to stress the knowledge of some aspect and not to stress all things when the tour guide explains.B: When the tour guide explains, generally he must stress the following aspects: 1)The unique points of the scenic spot;2)The representative landscape;

3)The content the tourist is interested in;

4)The most important point of something and some place.什么是突出重點法？導游講解時，一般要突出哪些方面？

答：突出重點法就是做導游講解中不面面俱到，而是突出某一方面的導游方法。導游講解時一般要：（1）突出景點的獨特之處；（2）突出具有代表性的景觀；（3）突出游客感興趣的內容；（4）突出“……..之最”。

59.What’s the subjective reasons that no guide comes to meet them when the tourists arrive? 1)The tour guide hasn’t done his work carefully, e.g.he hasn’t read the travel plan carefully;2)The tour guide hasn’t arrived at the meeting place ahead of time according to the ruled time;3)The tour guide hasn’t read the modified record;4)The tour guide hasn’t checked the modified flight timetable;5)The tour guide hasn’t chosen the proper place to meet the tourists with the reception logo.造成漏接的主觀原因有哪些？ 答：（1）工作不細致，沒有仔細閱讀接待計劃；（2）沒有按規定提前到達接站地點；（3）只讀接待計劃，沒有看變更計劃，還按原計劃接團；（4）沒有查閱新的時刻表；（5）導游接站時的地點不當。

60.What’s the difference between the formal guide certificate and the temporary guide certificate? 1)The prerequisite conditions are different in obtaining the formal certificate.The formal guide needs to pass the guide qualification test and apply for the formal guide certificate from the tour administrative department after he obtains the guide qualification certificate.The temporary guide needn’t obtain the guide qualification certificate.2)The demands for language ability are different.The formal guide is not limited by language ability.While the temporary guide must be the person who grasps some specific language and owns some special language ability and is urgently needed by the travel agency which hands in the application to the tour administrative department.Otherwise the temporary guide can’t apply for the temporary guide certificate.3)The application procedures are different.The formal guide certificate must be applied by the tour guide himself;while the temporary guide certificate must be applied by the travel agency according to its needs.4)The terms of validity（有效期）are different.The term of validity of the formal guide certificate is three years and the tour guide may apply for changing a new one after the formal guide certificate expires（期滿）;while the term of the temporary guide certificate is no more than three months and it can’t be postponed after it expires.If the travel needs to engage a temporary guide, it must handle the application procedures again.正是導游證與臨時導游證有何區別？

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www.tmdps.cn 答：（1）取得導游證的前提條件不同。（2）對語言能力的要求不同。（3）申領程序不同。（4）有效期限不同。

61.How to prevent the public security accidents? 1)When the tourists check in the hotel, the tour guide should suggest the tourists store the valuables in the safe box of hotel, and don’t take lots of cash with them or leave lots of cash in the room of hotel;2)The tour guide should remind the tourists not to tell strangers their room number or let strangers enter their room, and lock the door when they come in and go out of the room;3)The tour guide should remind the tourists not to change foreign currency with the private, and explain the foreign exchange regulations of our country to them;4)When the tourists leave the tourist coach, the tour guide should remind the tourists not to leave behind their credentials or valuables, and he must also remind the driver to lock the coach door, close windows and not to go away too far;5)When the tourists join the activity in the scenic spot, the tour guide should stay with the tourists all the time and pay attention to the environment, and remind the tourists to take care of their own belongings at any time;6)When the coach travels on the way, the tour guide and driver should not stop to let the others to take a lift;if the unidentified person blocks the coach, the tour guide should remind the driver not to stop the coach.如何做好治安事故的預防？

答：（1）建議游客將貴重財物存入飯店保險柜，注意保管好自己的財物；（2）提醒客人不要將房號告訴陌生人；不讓陌生人和自稱維修人員隨意進入房間；進入房間要鎖好門。（3）提醒客人不要與私人兌換外幣。（4）下車后提醒客人帶好貴重物品，提醒司機關好車窗，不要離車太遠。（5）在景點活動時，要始終與游客在一起，隨時清點人數。（6）汽車行駛途中，有人攔車，提醒司機不要停車，不讓陌生人搭車。

62.How to avoid the accident of missing a plane or train? 1)Carefully check the date, flight number or train number, departure time on the tickets and the exact location of the airport or train station;For the international flight, the tour guide needs to reconfirm（再確認）the flight tickets apart from checking the items mentioned above;2)If the fight tickets or train tickets are not available when the guide takes a tour（帶團）, keep in touch with the local travel service any time available during and after sightseeing for further information.When the tour guide gets the tickets, he must check the flight number or train number, the departure time on the tickets, the location of the airport or train station and the total number of tickets again, just to find out if there are any changes compared to the original schedule;

3)The activities on the departure day should be very well arranged.There should be no arrangement to the complicated districts or remote areas for sightseeing on departure day.Don’t arrange the tourists to shop on their own on departure day for fear they might get lost or miss their plane or train;4)Leave enough time for driving to the airport or train station and put traffic jam or traffic accident into your consideration;5)Make sure to arrive at the airport or train station on schedule;

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www.tmdps.cn International flights: 2 hours in advance;Domestic flights: 1 hour and half(90 minutes)in advance;By train: 1 hour before the train takes off.怎樣避免誤機事故的發生？ 答：（1）提前落實游客離站的交通票據，核對日期、班次、時間、目的地；（2）若交通票據沒有落實時，要隨時與旅行社聯系，了解航班有無變化。（3）臨行前，不安排游客去環境復雜的景點游覽，不組織去熱鬧的場所購物；（4）安排充裕的時間去機場，確保在規定的時間到達機場。

63.How to pay attention to the dietetic hygiene during taking a group? 1)Pay attention to the hygiene of drinking water;2)Fruits and melons must be cleaned and peeled before eating them;3)Treat every meal cautiously.When we are hungry, we shouldn’t eat what there is;4)Learn how to judge whether the hygiene of eating house is qualified;5)Be moderate in eating and drinking on the traffic.在帶團旅游時如何注意飲食衛生？ 答：（1）注意飲水衛生；（2）瓜果一定要洗凈或去皮再吃；（3）慎重對待每一餐，不能饑不擇食；（4）學會鑒別餐飲店衛生是否合格；（5）在車船或飛機上要節制飲食。

64.What are the tourists’ special requests on diet? 1)Special requests for food because of religions, living habits and body conditions;2)Special request for changing the meal or changing the restaurant;3)Special request for having the meal independently;4)Special request for having the meal in the room(room service);5)Special request for tasting special flavors;6)Special request for delaying the dinner time.旅游者餐飲方面的特殊要求主要有哪幾個方面？ 答：（1）特殊的飲食要求；（2）要求換餐；（3）要求單獨用餐；（4）要求提供客房內用餐；（5）要求自費品嘗風味；（6）要求推遲用餐時間。

65.How will a guide guard against receiving a wrong group?

1)The guide should arrive at the right place to wait for the tour group in advance;

2)When meeting the group, the guide should check the name of the tourist generating travel service（客源地旅行社）and the name of the tourist destination organizing travel service, the code, passengers’number, tour leader’s name(if no tour leader, should check the passengers’ names of the tour group)and hotel of the tour group;

3)The guide should be cautious to prevent the other from taking the group away illegally.如何預防錯接？ 答：（1）導游員應提前到達接站地點迎接旅游團；（2）接團社要認真核實團隊組團社名稱、團號、人數及旅客姓名等。（3）提高警惕，嚴防社會其他人員非法接走旅游團。

66.How will the guide settle the problem of missing the plane?

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www.tmdps.cn 1)The guide should report immediately to the travel service and related departments, and ask for help;

2)The guide should get in touch with the airport(railway station, port)as soon as possible and try his best to make the passengers leave by the latest flight, or arrange the chartered flight(railway carriage, ship)or other traffic for passengers to go to the next destination;3)The guide should soothe the passengers of the tour group and arrange well the hotel and sightseeing, etc.for the passengers if they have to stay longer time;

4)The guide should inform the travel service of the next destination in order to adjust the itinerary as soon as possible;

5)The guide should apologize to the passengers;

6)The guide should write a report about the incident and make a thorough investigation of the reason and responsibility.發生誤機事故，導游員應如何處理？ 答：（1）導游員應立即向旅行社報告，請求得到協助；（2）盡快與機場聯系，爭取讓客人乘最近的航班離開本地；（3）穩定客人的情緒，安排好滯留期間的食宿和游覽；（4）及時通知下一站，以便調整下一站日程。

67.What should the guide do if the passenger is lost at the scenic spots? The guide should do as follows：

1)Find out the incident and look for the guest as soon as possible;2)Ask for help from the public security management and the management of the scenic spot;3)Connect with the hotel;4)Report to the travel agency;5)Deal with the aftermath;6)Write the incident report.在景點游覽時，游客走失，導游員如何處理？ 答：（1）了解情況，立即尋找；（2）需力求公安、景點管理部門幫助；（3）與飯店聯系；（4）向旅行社報告；（5）做好善后工作；（6）寫出事故報告。

68.What should the guide do if the passenger demands not to follow the group for one day or one scenic spot?

The guide should do as follows：

1)Tell the guest if he doesn’t go with the group, the travel service won’t return all the expense he paid to the travel service, and he should pay for his own activities by himself;

2)Inform the guest where and when to have the meal so that the guest can come back to have the meal with the group;

3)Remind the guest to be care for his safety and keep his belongings well.4)Remind the guest to take the hotel’s name card on which are the hotel’s name, address and telephone number;

5)Write a Chinese English note for the guest to tell the name and the address of the place where he will go and brief dialogues for reserve;6)Tell the mobile phone number and BP number to the guest if necessary.游客要求全天不隨團活動時導游應做哪些工作？ 答：（1）向游客說明所有費用不退，所需各種費用自理。（2）告訴游客用餐時間和地點，以

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www.tmdps.cn 便其歸隊時用餐。（3）提醒注意安全，保管好自己的財物，帶上飯店卡片。（4）給客人寫張有關內容的中英文便條，以備不時之需。（5）告訴自己的聯系方式。

69.How to prevent missing meeting the guests?怎樣避免漏接事故的發生？ 1)Read the reception plan carefully;

2)Check the arrival time of transportation means;3)Arrive at the meeting place in advance.70.How to deal with the guests’ common disease? 游客患一般疾病應如何處理？

1)Advise the guests to see a doctor;

2)Take care of the guests who suffer from a disease;

3)Go to the hospital with the guests when necessary, and inform the guests of paying the bill by themselves and keeping the diagnosis proof and invoices;

4)Forbidden to give any medicine to the guests without permission.71.How to deal with the effects the tourist asks to deliver? 游客要求為其轉送物品應如何處理？ 1)Be clear about what it is;

2)Request the tourist to write a trust deed and leave his/her address and telephone number in detail;

3)Request the addressee to write a receipt and sign his/her name;4)Hand in the trust deed and receipt to the travel agency；

5)If this relates to the foreign embassy and consulate, a guide should not accept the delivery in principle.72.How to deal with the tourists’ distributing religious materials?

當游客散發宗教宣傳品時，導游應如何處理？

1)To dissuade the tourists to do so and propagate our country’s policies about religion;2)If they don’t accept our persuasion and cause sabotage[]破壞, the guide should make a report to the concerned departments.Then the accident will be handled by the public security and judicial departments.73.What should be done if a tourist invites his/her friends to join the group?

如果游客要求他的親戚或朋友隨團活動，導游應該怎么做？

1)First, you should ask for permission from the tour escort as well as from all members of the group;

2)Get in contact with the travel service and they are allowed to join the group after going through some related formalities and paying tour expenses;

3)If you are in a hurry or you have no time to take him/her to the travel service, let him/her pay first and give him/her the receipt later;

4)If a foreign journalist or a diplomatic envoy wants to join the group, you must contact the head of the travel service and handle the case according to the relevant stipulation of our government.武漢九州方圓教育

www.tmdps.cn

74.How to deal with special request for changing the meal or changing the restaurant?

如何處理游客換餐或更換餐廳的特殊要求？

1)First, we should see whether we have enough time to change it or not.Generally speaking, 3 hours ahead of the dining time, we should take the initiative to contact the restaurant and change the meal or restaurant.But we should inform the tourist that he is requested to pay the extra fee if there is any;

2)For changing the meal, first ask the restaurant whether it has that service or not.If the restaurant doesn’t have that kind of meal, we could change to another restaurant;

3)If changing of the meal or restaurant is requested close to the dining time, or in the restaurant, that all depends on whether it is possible or not.If it is impossible to change, a reasonable explanation is necessary.But if the tourists insist on changing, the tour guide should arrange them to another restaurant, but they have to pay for the meal themselves;4)If a tourists wants to have a meal alone, the tour guide should help him/her arrange it, but he/she has to pay for the meal;5)If a tourists wants to have his/her meal in the hotel room, the tour guide should help him/her, but inform him/her that he/she should pay the extra service charge if necessary.75.What should a tour guide do if he/she does miss receiving the group?

造成漏接事故，導游員應如何處理？

1)Tell the tourists the fact, make apology sincerely if it is the tour guide’s fault;

2)If there is some other reasons, you should make more explanation patiently to clear up certain misunderstanding;

3)Try your best to reduce the tourists’ loss to the minimum.For instance, offering warm hearted and attentive service based on the itinerary and fulfilling the contents that is included in the plan, and at the same time taking them to the sightseeing places in their schedule as much as you can.76.What should be done if a tour guide had arrived at the airport or train station ahead of time but he/she still failed to get the group?

發生了空接事故，導游員應如何處理？

1)For a domestic flight, the tour guide should contact the travel service right away to find out the reason;

2)For an international flight, the tour guide ought to check the name list of the group in the international airline office at the airport first, and should try to find out whether the group is on board or not.Then inform the travel service what has happened;

3)For the reason of a few hours’ delay, the tour guide should follow the arrangement made by the travel service and he/she can’t take any action on his/her own or make any arbitrary decision;

4)If the tourists have cancelled the trip, the tour guide should inform the travel service immediately and cancel all the reservations of the hotel, meals, means of transportation, tickets, as well as notify the travel services in other cities.發生了空接事故，導游員如何處理？

答(1)立即與接待社有關部門聯系，查明原因；（2）如果推遲時間不長，可留在接站地點繼

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www.tmdps.cn 續等候；（3）通知各接待社單位作相應的更改；（4）如推遲的時間較長，導游員要按有關部門的安排，重新落實結團事宜。

77.If the number of the tourists is more than the original schedule for an international group, what should the guide do?

接待入境團時，如果游客比原計劃增加了，應該怎么辦？

1)Help the additional tourists to acquire landing visa at the airport if necessary;

2)Check with the local travel service first, if so, inform the local travel service to add all kinds of arrangements, such as hotel rooms, meals, and transportation tickets, etc.3)Remind the local travel service to inform the travel services in other cities of the change in number.78.If the number of the tourists is less than the original schedule for an international group, what should the guide do?

接待入境團時，如果游客比原計劃減少了，應該怎么辦？

1)Check the group visa first and cross out the names of those tourists who do not appear from the name list of group visa at airport Customs;

2)Inform the local travel service of the changes so that they can make changes on hotel rooms, meals, transportation tickets, etc.79.How should a tour guide do to help a foreign tourist get a new passport when he/she has lost his/her passport during his stay in China? 當外國游客在中國丟失護照，導游員應如何幫他獲取新的護照？

1)Report to the local Public Security Office and get the certificate of loss;

2)Make a report to the travel service and get the document indicating the loss of his/her passport from the local travel service;

3)The tourist who has lost his/her passport should go to the Entry and Exit Office of the local Public Security Bureau with the supporting document from the local travel service and his/her photos to apply for a “loss certificate of his passport ”;

4)Go to the embassy or consulate of his/her country in China to apply for a new passport with the supporting documents from the local Authorized Public Security Bureau;

5)With the newly issued passport, the tourist has to go back to the local Authorized Public Security Bureau again to apply for the visa.80.How to deal with the loss of the group visa? 團體簽證丟失了應如何處理？

1)Get a document indicating the loss of the group visa from the local travel service;2)Prepare relevant documents to apply for a new visa： a.The duplicate copy of original group visa;

b.Retype a new name list in the same format and content as the original one;c.All the passports of the group.3)With all the above-mentioned documents go to the Entry and Exit Office of the local Public Security Bureau to report the loss of group visa and apply for a new one.武漢九州方圓教育

www.tmdps.cn 81.What should a tour guide do if an overseas Chinese has lost his passport? 海外華僑丟失了護照應該如何處理？

1)The document indicating the loss of the passport from the local travel service is needed;2)With the supporting document from the local travel service, he/she has to report the loss to the Entry and Exit Office of the local Public Security Bureau and applies for a new passport;3)With the newly issued passport, the tourist must go to the embassy or consulate of his/her resident country in China to get an inbound visa.82.What should a tour guide do if a Hong Kong or Macao tourist has lost his permit? 港澳同胞丟失了出入進境通行證應該怎樣處理？

1)Report to the local public Security Office to get a loss certificate or get the loss certificate from the local travel service;

2)With the documents or certificate above, he/she must go to the Entry and Exit Office of the local Public Security Bureau to apply for Once Only Permit of Entry and Exit to the People’s Republic of China;

3)The tourist who lost his permit can get a new one from concerned department in Hong Kong or Macao when he/she goes back.83.What should you do for him/her if a tourist has lost his checked luggage at the airport? 如果游客在飛機場丟失了行李應如何處理？

1)Take him to the Lost and Found Department and fill out the claims form for the lost luggage and lost articles;

2)Write down the name of the hotel that the tourist is going to stay in, the telephone number of the hotel, his/her room number if you know and the office telephone number of the travel service, so that he/she can be notified if the lost luggage is found;3)Keep in touch with the airport and check frequently during the trip;

4)If the luggage cannot be found, you ought to help the tourist buy some daily necessities;5)In case the lost luggage cannot be found shortly before he/she leaves the local place, further information of his/her whole trip in China is needed.The tour guide should help him/her inform the airline office of the whole travel route in China, such as the names of cities, the name of travel service in each city, the hotel names that he/she is probably going to stay in and the hotel telephone numbers.When his/her lost luggage is found, they can inform him/her when he/she is in other city and the lost luggage can be transported to the most appropriate place;6)If the luggage does get lost, the tourist can claim for compensation from the airlines in accordance with the international practice.84.How to deal with the interruption by the tourist’s question as the tour guide explains? 1)Hold the welcome attitude and combine the answer with explanation alternatively;2)Don’t answer all the questions of the tourist, generally speaking, only answer the questions concerning with the scenic spot.Make sure not to let the question effect the guide’s explanation negatively;3)Even only one tourist puts questions, the guide should answer the questions to all the tourists in order to attract their attention.武漢九州方圓教育

www.tmdps.cn 導游員在講解是被游客因提問而打斷，怎么處理？ 答：（1）持歡迎態度，有選擇的將回答和講解結合起來；（2）不要問什么回答什么，一般只回答和景點有關的問題，注意不要讓提問沖擊自己的講解；（3）即使只有一個游客提問，也要面對全體游客進行解答，以吸引他們的注意力。

85.Due to the delayed arrival, the tour group’s local sightseeing time is shortened, how should the tour guide deal with this problem? 1)Analyzing the difficulty and problem brought by the delay and report in time to the tour organizing and planning departments of the receiving travel service in order to feed back this condition to the organizing travel service and find out the remedial measures as soon as possible.2)Arrange and implement the traffic, accommodation and sightseeing, etc.of the tour group under the help of the tour organizing and planning departments;3)The local guide should adjust the itinerary immediately, compress the time in each scenic spot and try his best not to reduce the planned tour items.旅游團的抵達時間延誤，在一地的旅游時間縮短，導游員應如何處理？ 答：（1）分析延誤帶來的困難和問題，及時向接待社和組團社報告，并找出解決方案；（2）在計調部門協助下落實交通、住宿、游覽變更事宜；（3）立即調整活動日程，壓縮在每一景點的時間，盡量不減少計劃內的游覽項目。

86.What should a tour guide do when a tourist is suddenly ill on the way to the tourist attraction?在去旅游景點的途中中，游客突患疾病該如何處理？

1)With the approval of the sick tourist, his/her relatives and tour escort, send him/her to the nearby hospital as soon as possible;2)Report to the travel service right away;

3)The sick tourist should be accompanied by his/her relatives, the tour escort and the national guide.If this group doesn’t consist of national guide or tour escort, the local guide should ask the local travel service for help.87.What should a tour guide do when a tourist is suddenly getting seriously sick during the sightseeing?一位游客在參觀游覽時突患重病，導游員應如何處理？

1)Don’t move him/her, but make him/her as comfortable as possible if he/she is suddenly sick during the sightseeing;

2)Call for an ambulance as soon as possible;

3)Ask for help from the employees in the sightseeing place;4)Report this case to the travel service;

5)He/she must be accompanied by his/her relatives, tour escort while being sent to the hospital.88.How to deal with the problem when a tourist dies of illness? 游客因病死亡，該如何處理？

No matter what reason, a tourist died during his/her tour is a very bad misfortune.Being a tour guide, we should do as follows：

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www.tmdps.cn 1)Inform his/her family or relatives right away.For the foreign tourist, we must notify his embassy or consulate in China and ask them to inform his/her family or relatives of the grievous news of his/her death so as to come to handle his/her funeral；

2)Help to acquire all the necessary papers from the hospital, such as：Report on Emergency Treatment, Certificate of Death of Illness, and Certificate of DeathDiagnosis.All these papers should be signed by the physician in charge;

3)If the family members of the deceased tourist ask for an autopsy or postmortem examination, they ought to apply for it in written form.And at the same time the application should be signed by the family members, the tour escort and the officer of his/her embassy or consulate in China;

4)If the tourist died of abnormal case, such as negligence of safety or traffic accident or by his/her own hand, the tour guide ought to keep the spot of the accident intact before the police arrive;report to the Public Security Bureau and the travel service right away.If the postmortem examination is needed, the tour guide should help get the “Report on Autopsy” and “Notarial Certificate”from the judicial organs;

5)The remains should usually be cremated, but the “Application of Cremation” should be signed by his/her family or relatives, tour escort, officers of his/her embassy or consulate.Afterwards, they can get the “Cremation Certificate” from the crematory and the “Permit for Outbound Ashes” was issued by civil administration organ;

6)If the deceased tourist has life insurance, the tour guide should help his/her family or relatives get relevant certificates, such as insurance compensation, medial expense reimbursement, etc.7)If the family members want to take the remains back to their country, the tour guide ought to help get the relevant certificates, such as“Certificate of Antiseptic Remains”, “Certificate of Dressing the Corpse in the Coffin”, “Permit for Outbound Remains”, “Permit for Entry and Exit Coffin”, etc.8)All the expenses such as medial expense, cremation, transportation of corpse and other transportation fees should be covered by the family of the deceased tourist;

9)All the belongings of the deceased should be checked and itemized by his/her family members, tour escort, his/her former friends, national guide or the officers from his/her embassy or consulate in China together.The list paper should be signed in duplicate and kept by both sides.The belongings should be handed to his/her family or relatives or officer from his/her embassy or consulate, or ask the tour escort to transfer them with a witness present of those people mentioned above;

10)Whenever the “death”case happened, all the necessary arrangement should be disposed in the presence of the tour escort, his/her family, his/her relatives or representatives of the tour group and the officers from his/her embassy or consulate in China, the head of the travel service and the relevant personnel should also be present.The local guide should take the group to continue the rest of sightseeing together with the acting tour leader.89.What must be done if a traffic accident happens? 發生了交通事故該如何處理？

武漢九州方圓教育

www.tmdps.cn 1)Rescue the injured especially those seriously wounded immediately;move them out of the accident bus as quickly as possible and call for an ambulance or stop any car on the spot to take the injured to the nearest hospital(First Aid Medical Center;Tel：120)；

2)Keep the site of the accident intact before the police arrive;call for the traffic police and the public security department(Traffic Police and the Public Security Department;Tel：122)； 3)Report the accident to the travel service and ask for help.Transportation of another coach should be dispatched to take the rest of tourists back to the hotel or continue their sightseeing;4)After the relevant personnel arrive, the local guide should try to keep the tourists calm and take the unwounded tourists to continue their sightseeing if possible.And try to reduce the adverse effect of the accident to the minimum;

5)The tour guide ought to help the wounded get the “Certificate of Medical Treatment” and the “Certificate of Traffic Accident” signed by the Public Security Bureau so that they can claim for the compensation from the insurance company;

6)Write a report right after the accident.The report should include the cause of the accident, how it was handled and the result.It should be truthful, accurate and detailed.

第五篇：紀檢監察業務知識考試試卷含答案(四)

紀檢監察業務知識考試試卷含答案

（四）填空題

1、中華人民共和國的最高權力機關是（全國人民代表大會）。

2、黨內監督的重點對象是（黨的各級領導機關）和（領導干部），特別是（各級領導班子主要負責人）。

3、（黨的各級紀律檢查委員會）是黨內監督的專門機關。

4、紀委對派駐紀檢組實行(統一)管理。

5、江澤民同志對紀檢監察干部的20字要求是：（政治堅強、公正清廉、紀律嚴明、業務精通、作風優良）。

6、堅持黨員在黨紀面前人人平等的原則，黨內不允許有任何不受紀律約束的（黨組織）和（黨員）。

7、對嚴重違犯黨紀的黨組織的紀律處理措施包括（改組）、（解散）。

8、黨員受到警告或者嚴重警告處分，（1年）內不得在黨內提升職務和向黨外組織推薦擔任高于其原任職務的黨外職務。

9、黨員受到撤銷黨內職務處分，（2年）內不得在黨內擔任和向黨外組織推薦擔任與其原任職務相當或者高于其原任職務的職務。

10、留黨察看處分，分為留黨察看（1年）、留黨察看（2年）。

11、對于受到留黨察看處分（1年）的黨員，期滿后，仍不符合恢復黨員權利條件的，再延長（1年）留黨察看期限。留黨察看期限最長不得超過（2年）。

12、黨員受留黨察看期間，沒有（表決權）、（選舉權）和被（選舉權）。

13、黨員受到留黨察看處分，其黨內職務（自然撤銷）。

14、黨員受到開除黨籍處分，（5年）內不得重新加入黨。

15、受到改組處理的黨組織領導機構成員，除應各受到撤銷黨內職務以上處分的外，均（自然免職）。

16、對于受到解散處理的黨組織中的黨員，應當逐個（審查）。

17、預備黨員違紀情節較輕，尚可（保留）預備黨員資格的，應當對其批評教育或者（延長）預備期；情節較重的，應當（取消）其預備黨員資格。

18、違紀黨員在黨組織作出處分決定前死亡，或者在死亡后發現其有嚴重違紀行為，對于應當給予開除黨籍處分的，（開除）其黨籍；對于應當給予留黨察看以下（含留黨察看）處分的，作出書面結論，不再給予黨紀處分。

19、黨的各級紀律檢查機關在同級黨委和上級紀委領導下，做好黨員權利保障工作，受理有關黨員權利保障方面的（檢舉）、（控告）和（申訴），檢查和處理侵犯黨員權利方面的案件，對黨的領導干部和下級黨組織履行黨員權利保障職責的情況進行（監督檢查）。

20、直接責任者，是指在其職責范圍內，不履行或者不正確履行自己的職責，對造成的損失或者后果起（決定性作用）的黨員或者黨員領導干部。

21、主要領導責任者，是指在其職責范圍內，對直接主管的工作不履行或者不正確履行職責，對造成的損失或者后果負（直接領導責任）的黨員領導干部。

22、重要領導責任者，是指在其職責范圍內，對應管的工作或者參與決定的工作不履行或者不正確履行職責，對造成的損失或者后果負（次要領導責任）的黨員領導干部。

23、黨紀處分決定作出后，應當在（一個）月內向受處分黨員所在黨的基層組織中的全體黨員及其本人宣布。

24、執行黨紀處分決定的機關或者受處分黨員所在單位，應當在（六個）月內將處分決定的執行情況向作出或者批準處分決定的機關報告。

25、中國共產黨黨內第一大法是（中國共產黨章程）。

26、黨員享有的黨章規定的各項權利必須受到（尊重）和（保護），黨的任何一級組織、任何黨員都無權剝奪。

27、黨員應當正確行使黨章規定的各項權利，并在（憲法）和（法律）的范圍內活動，同時必須履行（黨章）規定的義務，不得侵犯其他黨員的權利。

28、黨員對黨的決議和政策如有不同意見，在（堅決執行）的提前下，可以在黨的會議上或者向黨組織聲明保留，并且可以把自己的意見向黨的上級組織直至中央反映。黨員不得公開發表同中央決定相反的意見。

29、黨組織對涉嫌違紀黨員的檢查和處理，必須既堅決又（慎重），嚴格遵守有關規定，依紀依法進行。

30、紀檢信訪工作貫徹（民主集中制）原則，主要是對重要信訪問題的處理要由集體討論決定，日常工作中的一般事項由承辦人員按規定處理。監察信訪工作實行（行政首長負責制），對于重要信訪問題的處理，經本機關負責人批準后執行。

31、行政機關作出責令停產停業、吊銷許可證或者執照、較大數額罰款等行政處罰決定之前，應當告知當事人有要求（舉行聽證）的權利。

32、中國共產黨是中國工人階級的先鋒隊，同時是(中國人民和中華民族)的先鋒隊。

33、中國共產黨第(七)次全國代表大會把毛澤東思想確立為黨的指導思想。

34、中國共產黨第(十五)次全國代表大會把鄧小平理論確立為黨的指導思想。

35、中國共產黨第(十六)次全國代表大會把“三個代表”重要思想確立為黨的指導思想。

36、中國共產黨的宗旨是(全心全意為人民服務)。

37、中國共產黨的最大政治優勢是(密切聯系群眾)，黨執政后的最大危險是(脫離群眾)。

38、根據《中華人民共和國公務員法》規定，公務員是指依法履行公職、(納入國家行政編制)、由國家財政負擔工資福利的人員。

39、對公務員的考核，按照管理權限，全面考核公務員的德、能、勤、績、廉，重點考核(工作實績)。

40、公務員受政紀處分的期間為：警告，(六)個月；記過，(十二)個月；記大過，(十八)個月；降級、撤職，(二十四)個月。

41、公務員在受處分期間不得(晉升職務和級別)，其中受記過、記大過、降級、撤職處分的，不得晉升工資檔次。

42、公務員受開除以外的處分，在受處分期間有悔改表現，并且再沒有發生違紀行為的，處分期滿后，由處分決定機關(解除處分)并以書面形式通知本人。

43、公務員所受政紀處分解除后，晉升工資檔次、級別和職務不再受原處分的影響。但是，解除降級、撤職處分的，(不視為)恢復原級別、原職務。

44、對公務員的獎勵分為：嘉獎、記三等功、記二等功、記一等功、授予(榮譽)稱號。

45、保證黨員領導干部廉潔從政，要立足于(教育)，著眼于(防范)，筑起思想道德防線。

46、領導干部執行黨風廉政建設責任制的情況，列為民主生活會和(述職報告)的一項重要內容。

47、基層黨組織在討論決定對黨員的處分時，如無特殊情況，應通知本人出席會議，允許他在會上為自己(申辯)，也允許他人為之(辯護)。

48、黨組織對黨員所要作出的處分決定和(所依據的事實材料)必須同本人見面，聽取本人說明情況和申辯。

49、要切實保障檢舉人、證明人的權利，檢舉材料和證人證言，不能給(犯錯誤的人)看。50、凡需經本級黨委、紀委決定或者批準以及需報上級黨委、紀委批準的案件，在正式決定或批準前，必須經過(審理部門)審理。

51、非干部的黨員違犯黨紀的問題，由(基層紀委)決定立案。

52、監察機關立案調查的案件，自立案之日起(六)個月內結案，因特殊原因需延長辦案期限的，要辦理相應的批準手續，但調查期限最長不得超過(一年)，并應報上一級監察機關備案。

53、案件調查期間，因被調查的主要對象逃逸等特殊原因造成調查不能進行的，承辦檢查室提出書面意見，按程序報批后，調查(中止)。

54、“兩規”是指要求具有黨員身份的有關人員在規定的(時間、地點)就案件所涉及的問題作出說明。

55、鄉鎮紀委、縣直機關紀檢組(紀委)不準使用“兩規”措施，確需使用“兩規”措施的，由(縣紀委)直接組織實施。

56、警告，是黨內最輕的紀律處分，是對犯錯誤的黨員的一種(告誡)，使之注意和警惕。

57、黨員在留黨察看期間又違反了黨的紀律，需要給予黨紀處分的，應當(開除他的黨籍)，不能再給予其他黨紀處分。

58、黨員受處分的時間，應從(黨委或紀委)批準之日算起。

59、黨員對所受黨紀處分不服，可以（越級）申訴。

60、黨和國家工作人員或者其他從事公務的人員中的共產黨員，利用職務上的便利，為他人謀利益，接受其邀請，本人或攜帶親友外出旅游，費用由邀請方支付的行為，以(受賄)錯誤論。61、黨和國家工作人員或者其他從事公務的人員中的黨員，接受可能影響公正執行公務的他人邀請，本人或攜帶親友外出旅游，費用由邀請方支付的行為，以(受禮)錯誤論。

62、給領導干部或其配偶、子女的手機充值，是以隱蔽的方式給領導干部贈送現金或者(變相行賄)的行為。

63、領導干部明知手機被他人充值的，應及時向所在單位報告，由所在單位酌情處理充值費用；不報告而自行消費的，依照有關規定給予(黨紀政紀)處分。

64、共產黨員在歌廳、舞廳、夜總會等娛樂場所，在賓館、飯店等住宿場所，在浴池、桑拿浴室、發廊及其他非醫療場所接受全身性或其他色情性的異性按摩的，給予(黨內警告)、(嚴重警告)或(撤銷黨內職務)處分。

65、黨員如果沒有正當理由，連續六個月不參加黨的組織生活，或不交納黨費，或不做黨所分配的工作，就被認為是(自行脫黨)。

66、黨的紀檢工作的根本性質是(黨內的思想政治)工作。

67、黨的紀律是黨的各級組織和全體黨員必須遵守的(行為規則)。68、黨的紀律的形式主要有四大類：黨章、準則、(條例)、其他形式。

69、黨內監督的四個主要途徑，即：黨員群眾的監督、黨的各級組織和各個部門的監督、(職能部門)的監督、人民群眾和社會團體的監督。

70、黨的地方各級紀檢機關在同級黨委和(上級紀委)的雙重領導下進行工作。71、黨的紀律檢查工作的對象是(黨組織)、黨員。

72、回避的方式有三種，即：自行回避、申請回避、(指令回避)。

73、對普通黨員的紀律處分，必須經過支部大會討論決定，報(黨的基層委員會)批準；如果涉及的問題比較重要或復雜，或給黨員以開除黨籍的處分，應分別不同情況，報縣級或縣級以上(黨的紀律檢查委員會)審查批準。74、黨的基層紀律檢查委員會如果對同級黨的委員會處理案件的決定有不同意見，可以請求(上一級紀律檢查委員會)予以復查。

75、黨的基層紀律檢查委員會如果發現同級黨的委員會或它的成員有違反黨的紀律的情況，在同級黨的委員會不給予解決或不給予正確解決的時候，有權向(上級紀律檢查委員會)提出申訴，請求協助處理。76、從重處分，是指在《中國共產黨紀律處分條例》分則中規定的違紀行為應當受到的處分幅度以內，給予(較重)的處分。

77、從輕處分，是指在《中國共產黨紀律處分條例》分則中規定的違紀行為應當受到的處分幅度以內，給予(較輕)的處分。

78、減輕處分，是指在《中國共產黨紀律處分條例》分則中規定的違紀行為應當受到的處分幅度以外，(減輕一檔)給予處分。

79、加重處分，是指在《中國共產黨紀律處分條例》分則中規定的違紀行為應當受到的處分幅度以外，(加重一檔)給予處分。

80、免予處分，是指對于黨員違犯黨紀應當給予(警告或者嚴重警告)處分，但是具有《中國共產黨紀律處分條例》第21條規定的情形之一，或者《中國共產黨紀律處分條例》分則中另有規定的，可以給免予處分。論述題（20分）

什么是免于處分？免于處分應當具備的情節有那些？免于處分與不予處分有什么區別？

免予處分，是指黨員違反了黨的紀律，其所犯錯誤依照《中國共產黨紀律處分條例（試行）》應當受到黨的紀律處分，但是由于錯誤較輕，并且具有免予處分的情節，因此，有關組織決定對其免予應給予的紀律處分。“免于處分”和“不予處分”有什么區別？ 免于處分是指黨員所犯錯誤較輕，根據有關處分條例規定應給予紀律處分，但具有免除處分的情節，經過有關組織做出的免于處分的書面結論。免于處分的前提是該黨員所犯的錯誤較輕，按照某些處分條規的規定只能給予輕處分(警告、嚴重警告)，并且有三種減輕處分的情節之一的，即：主動檢查交代錯誤；主動檢舉同案人的問題經查證屬實的；主動挽回損失或有效地阻止危害發生的。如果只是錯誤比較輕，而沒有減輕處分的情節，或只有減輕處分的情節，而錯誤嚴重應受撤銷職務以上處分的，一般不得免于處分。而不予處分是指黨員所犯錯誤顯著輕微，根據有關條規規定，不需要給予紀律處分，經黨組織研究做出的不予處分的決定。不予處分的前提，是該黨員的錯誤行為顯著輕微，不需要給予處分。哪些情況可免予處分？

對于違犯黨紀，依照《中國共產黨紀律處分條例（試行）》應受到警告或者嚴重警告處分的黨員，具備下列五種情節之一，即可免予處分。這五種情節是：(l）主動交待錯誤的；(2）主動檢舉同案人經查證屬實的；(3）主動挽回損失或者有效地阻止危害結果發生的；(4）有其他立功表現的；(5）《中國共產黨紀律處分條例（試行）》分則中另有規定的。