第一篇：應(yīng)用文寫作——抱怨信、投訴信

應(yīng)用文寫作——抱怨信、投訴信(A Letter of Complaint)應(yīng)用文寫作：抱怨信、投訴信

在當(dāng)今商品經(jīng)濟時代，商品買賣活動非常普遍。在日常生活中，人們常會遇到對所購商品質(zhì)量或售后服務(wù)不滿意的情況，這時可以寫投訴信(A Letter of Complaint)求得解決。投訴信與普通書信的格式基本相同。但要注意的是，寫投訴信的目的是為了求得一個解決問題的辦法而不是為了泄憤，因此寫信時一定要注意態(tài)度誠懇、直截了當(dāng)。一、一封投訴信應(yīng)包括三個最基本的方面： 第一部分：提出抱怨并表示遺憾

(1)很抱歉打擾您，但我必須鄭重提出投訴。

I am sorry to trouble you but I am afraid that I have to make a serious complaint.(2)我很遺憾地告訴你投訴有關(guān)…….的事由。

I am sorry to tell you that there should be cause to complain about …(3)我真的很討厭抱怨，但最近有一件事情確實令人煩心。

I really hate to complain, but one thing is really disturbing now.（4）I’m writing to bring your attention to the problems I have had with … 第二部分：闡述問題發(fā)生的經(jīng)過 第三部分：指出問題引起的后果

(1)噪音影響我的睡眠，使得我在上班時間無法集中精力。結(jié)果這些天我已經(jīng)搞錯了好幾次 The noise disturbs my sleep so that I can’t concentrate on my work during thework time, and as a result, I have made several mistakes these days.(2)在這樣(嘈雜)環(huán)境下我無法進行研究，我需要一間安靜的房間。

For me this environment is very difficult to make studies and I need a quiet room.第四部分：提出批評及處理的意見或敦促對方采取措施(1)我認為是你認識到……的時候了。

I think it’s high time that you realized ….(2)我們深知你們并不經(jīng)常出錯，但我們希望能確保這類差錯不再發(fā)生。We know that you are not generally careless, but we should like your assurance that this will not happen again.(3)我必須正告貴方，除非對目前狀況采取措施，否則我將被迫訴諸法律。I must warn you that unless you do something about the situation, I will be forced to take legal action.(4)坦率地所，我不再準(zhǔn)備忍受這種狀況。

Frankly, I am not prepared to put up with the situation any more.(5)如果您能盡快調(diào)查此事，我將不勝感激。期待您盡快回復(fù)。

I would be very grateful if you could look into the matter as soon as possible.And I am looking forward to an early reply.(6)I hope you will take steps to rectify（改正）this situation soon.(7)It is high time you took some measures to solve…

(8)I sincerely hope such things will never take place again.(9)You must rectify the situation, or I will take it to the court.(10)If you can’t give me a satisfactory answer, I will complain it to the Consumer Association

三、小模板 ①Date, Dear …，I am writing to complain about…

I trust you willtake my complaints seriously and..If it is not properly settled, I would ask you to give back my money, or I would complain to the concerned authorities.Yours sincerely, ②Date, Dear …，I am writing to inform you that I find…unsatisfactory…..I hope you attach importance to this matter, and help settle it as soon as possible.Yours sincerely, 【范文】

1．表明寫信的目的

2．說明投訴的內(nèi)容，對旅行社提供的服務(wù)表示不滿 3．表達自己的意愿 A Complaint Letter to a Travel Agency May 26,2010 Dear Mr.Wang, I was one of your customers who joined the program to Hainan in your travel agency during the spring holiday.However, the trip that I experienced was quite different from what you had promised.I am writing to express my disappointment about the services you provided.My disappointments are mainly based on the changed courses without announcement, the false publicity, and the forced consuming.Firstly, I was expected to see some beautiful scenic spots printed on the pamphlets.However, I did not see any of them at all.Besides, the five-starred hotel that you had described to me turned out to be shabby but expensive.Moreover, the bus took us to some shopping malls where we were informed that we could leave only after making some purchases there.I think it is high time you realized the importance of credits in business.I'm expecting some compensation from you and I will really appreciate it.Otherwise, I will have no other choice but to take legal action.Sincerely yours, Li Ming 假如你是Raymond,上周六，在一家西餐館你有一次不愉快的就餐經(jīng)歷。請給該餐館的經(jīng)理寫一封投訴信，講述所發(fā)生的事情。（投訴信的開頭和結(jié)尾已給出）

注意：1 投訴的內(nèi)容至少要涉及兩方面的問題。

Dear Sir: My name is Raymond, I am writing to tell you something about your restaurant questions.Last Saturday, I was going to your restaurant with my friends.We are very hungry, but when we order, your restaurant waiter But ignore our.So my friend was very angry.Besides, when the waiter come on.my friend ask her why ignore our, she is very aggressive for us and say you don’t see me I am very busy.So I do hope you can give your restaurant waiter have training about etiquette.Thank you for your time and kind consideration.Sincerely yours

Raymond 親愛的先生: 我的名字叫Raymond, 我寫信是要告訴你一些關(guān)于你們飯店的問題。

上個星期六，我和我的朋友到你的餐廳用餐，我們很餓。但是當(dāng)我們點餐時，你飯店里的服務(wù)員卻不理我們。所以我的朋友很生氣。除此之外，當(dāng)你的服務(wù)員來的時候，我的朋友問她為什么不理我們時，她很兇的對我們說，你們沒有看到我正在忙嗎？所以我希望你能給你的飯店服務(wù)員座椅有關(guān)利益的訓(xùn)練。

我們我謝謝您的時間和仁慈的考慮。

你誠摯的Raymond

第二篇：高考英語應(yīng)用文---投訴信、咨詢信的寫作

投訴信的寫作

開頭: I am sorry to trouble you but I am afraid that I have to make a serious complaint.中間: 闡述問題發(fā)生的經(jīng)過和引起的結(jié)果。

結(jié)尾: I would be very grateful if you could look into the matter seriously as soon as possible.And I am looking forward to an early reply.咨詢信的寫作

開頭：說明寫信的目的

我是……，暑期計劃去做...。如果您能告知一些必要的信息，我將不勝感激。I am a …and planning to...this summer.I would be grateful if it’s so kind of you to give me some essential information.中間：詢問詳情

(1)首先，您能向我介紹一下……情況嗎？

First, could you please tell me something about your …?(2)其次，我想要知道...。

Second, I wonder if/whether/特殊疑問詞+陳述語序的從句.(3)我也想要知道...！

I would also like to know if/whether/特殊疑問詞+陳述語序的從句.(4)如果你能告訴我..., 我將不勝感激。

I would be much obliged to you if you let me know....結(jié)尾：表示謝意，期盼回復(fù)

如果您能回復(fù)，我將感激不盡。

I will appreciate it very much if you can give me a reply.

第三篇：2014考研英語：應(yīng)用文寫作之投訴信

2014考研英語寫作：應(yīng)用文寫作之投訴信

大綱對應(yīng)用文寫作的評價目標(biāo)是：考生應(yīng)能根據(jù)所設(shè)情景，寫出不同類型的應(yīng)用文，包括私人和公務(wù)信函、備忘錄、摘要、報告等。寫作時。考生應(yīng)能：

1）做到語法、拼寫、標(biāo)點正確、用詞恰當(dāng)； 2）遵循文章的特定問題格式；

3）合理組織文章結(jié)構(gòu)，使其內(nèi)容統(tǒng)一、連貫； 4）根據(jù)寫作目的和特定讀者，選用恰當(dāng)語域。

投訴信是因為對服務(wù)、商品等不滿而向諸如商店、廠家、消費者協(xié)會等相關(guān)負責(zé)機構(gòu)寫的信件。寫此類信件時候，應(yīng)注意寫信的目的不僅僅是表示不滿，更重要的是讓對方了解并解決你所遇到的問題。因此投訴信的內(nèi)容可包括：（詳細見寫作160篇132頁）

1)反映問題。比如應(yīng)具體說明什么質(zhì)量問題，并提供確切的發(fā)票，問題的內(nèi)容要明確而具體。

2)說明由此問題所帶來的不便、比如時間或精神上的損失等，內(nèi)容要實事求是。

3)提出解決方案，賠償方法和方式等，所提出的要求要合理。

4)結(jié)尾既要提出希望，比如要求對方盡快解決問題，同時又要為對方做出的努力表示感謝，這樣對方才可能以積極的態(tài)度處理并解決你的問題。

投訴信的語氣要堅決，但注意禮貌用詞，不宜過分尖銳，敘述問題時用過去時態(tài)。其常用套語有：

引言：I am returning...which Ibought from your store in...(time).Imust complain about...發(fā)展：This has put us to great inconvenience.Therefore, Iam returning...and would greatly appreciate if you could replace it.結(jié)尾：We hope that you will understand our expectation of the compensation for our damaged goods.Iwould be grateful if this matter would have your immediate attention.Having been given your excellent reputation, Iam sure you will do everything possible to...范例：

Directions:

You bought a pair of tennis bats(item #6542951)from website.When you received them, you found they were used with dirt all over around and a small tear in the handle.Write a letter to the customer service manager of the store to

1)tell him about the used bats 2)ask for a refund

Dear Sir or Madam:

I have recently ordered a new pair of tennis bats(item #6542951)from your website on June 21.I received the order on June 26.Unfortunately, when I opened it I saw that the bats were used.They had dirt all over around and there was a small tear in the handle.My order number is AF26168156.To resolve the problem, I would like you to credit my account for the amount charged for my bats, I have already went out and bought a new pair at my local sporting goods store so sending another would result in me having two pairs of the same bats.Thank you for taking the time to read this letter.I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem.If you need to contact me, you can reach me at(555)555-5555.Sincerely，Li Ming

最后，希望考生都能夠掌握投訴信的寫作方法，進入理想的學(xué)府。祝大家考研成功！

第四篇：考研英語應(yīng)用文寫作之投訴信

考研英語應(yīng)用文寫作之投訴信

在考研英語中一類公認的比較容易得分的題型大概非作文的

(2)我們深知你們并不經(jīng)常出錯，但我們希望能確保這類差錯不再發(fā)生。

We know that you are not generally careless, but we should like your assurance that this will not happen again.(3)我必須正告貴方，除非對目前狀況采取措施，否則我將被迫訴諸法律。I must warn you that unless you do something about the situation, I will beforced to take legal action.(4)坦率地所，我不再準(zhǔn)備忍受這種狀況。

Frankly, I am not prepared to put up with the situation any more.(5)如果您能盡快調(diào)查此事，我將不勝感激。期待您盡快回復(fù)。

I would be very grateful if you could look into the matter as soon as possible.And I am looking forward to an early reply.分段及分句的寫作講解過后，同學(xué)們可以嘗試練習(xí)整篇文章了，例如：

Directions: For this part, you are allowed 30 minutes to write a composition on the topic A Letter to the University President about the Library Service on Campus.You should write at least 120 words, and base your composition on the outline given below in Chinese:

假設(shè)你是李強，請你就本校圖書館的狀況給校長寫一封信，內(nèi)容應(yīng)涉及圖書館的藏書數(shù)量和更新狀況、環(huán)境、服務(wù)等，可以是表揚，可以是批評建議，也可以兼而有之。

【審題】本文可以從批評著手，成為一封批評信。題目要求中規(guī)定了要涉及藏書、環(huán)境等內(nèi)容，為作文提供了一些思路。同時注意，雖然是封批評信，但也要做到客觀，不能把圖書館說得一無是處。

【寫作思路】

Li Qiang

第五篇：考研英語應(yīng)用文寫作之投訴信

凱程考研，為學(xué)員服務(wù)，為學(xué)生引路！

考研英語應(yīng)用文寫作之投訴信

在考研英語中一類公認的比較容易得分的題型大概非作文的

凱程考研，為學(xué)員服務(wù)，為學(xué)生引路！

The noise disturbs my sleep so that I can’t concentrate on my work during thework time, and as a result, I have made several mistakes these days.(2)在這樣（嘈雜）環(huán)境下我無法進行研究，我需要一間安靜的房間。

For me this environment is very difficult to make studies and I need a quiet room.

凱程考研，為學(xué)員服務(wù)，為學(xué)生引路！

時得到of academic development both at home and abroad.最新信息

In addition, the light in the reading room is far(4)指出光線不好

from bright, which does harm to our eyes.Worse still,(5)指出沒有空調(diào)的問題, Wrose there is no air-conditioning and we are sweating heavily still意思是“更糟糕的是” while reading.Last but not least, the newly developed electronic(6)提出最后一個問題information system does not work well and needs further

improvement.A great number of books should have been

listed in the system.There is no denying that the library has helped us a(7)客觀說明圖書館的作用lot.But it is in urgent need of improvement.When im-(8)對圖書館的改進充滿proved, the library is certain to provide much more help期待

with our study.Thank you for your time.I am looking forward to(9)結(jié)束語，期待對方的回信your reply.Yours sincerely，Li Qiang

考研成功難又不難，一旦大家開始準(zhǔn)備就要全力以赴。自制力差的學(xué)生可以找?guī)讉€研友，互相激勵，因為堅持下來也確實不容易，也看個人習(xí)慣，有的同學(xué)可能一個人學(xué)習(xí)更有效率；在這個過程中更主要的還有大家堅持的信念，堅持完成一件事情本身就是成功。

在三百多天的日子里，老師會一直陪伴著大家，里邊的每條微博、微信、咨詢都是溫暖大家并激勵大家前行的動力。奔跑吧，2017的考生們！

雖然有突破口、也有規(guī)律可循，但這并不意味著我們可以一勞永逸、高枕無憂，要知道，想要精通世界上任何一門語言，除非有天生的語言天分，否則偷不得半分懶，只能勤勤懇懇反復(fù)練習(xí)。一遍不懂讀兩遍，默念不行就大聲念出來，遇到不認識的單詞就查，不懂的句子就靜下心來拆分結(jié)構(gòu)。總之，讀書百遍、其義自現(xiàn)，英語學(xué)習(xí)之路上沒有笨蛋，只有懶人。綜上就是小編給大家提供的高分技巧，技巧就是牢固的知識點和強悍的答題思路，預(yù)祝所有考生2017考研有個好成績。凱程教育：

凱程考研成立于2005年，國內(nèi)首家全日制集訓(xùn)機構(gòu)考研，一直從事高端全日制輔導(dǎo)，由李海洋教授、張鑫教授、盧營教授、王洋教授、楊武金教授、張釋然教授、索玉柱教授、方浩教授等一批高級考研教研隊伍組成，為學(xué)員全程高質(zhì)量授課、答疑、測試、督導(dǎo)、報考指導(dǎo)、方法指導(dǎo)、聯(lián)系導(dǎo)師、復(fù)試等全方位的考研服務(wù)。凱程考研的宗旨：讓學(xué)習(xí)成為一種習(xí)慣；

凱程考研的價值觀口號：凱旋歸來，前程萬里； 信念：讓每個學(xué)員都有好最好的歸宿；

使命：完善全新的教育模式，做中國最專業(yè)的考研輔導(dǎo)機構(gòu)； 激情：永不言棄，樂觀向上；

敬業(yè)：以專業(yè)的態(tài)度做非凡的事業(yè)；

服務(wù)：以學(xué)員的前途為已任，為學(xué)員提供高效、專業(yè)的服務(wù)，團隊合作，為學(xué)員服務(wù)，為學(xué)員引路。

凱程考研，為學(xué)員服務(wù)，為學(xué)生引路！

如何選擇考研輔導(dǎo)班：

在考研準(zhǔn)備的過程中，會遇到不少困難，尤其對于跨專業(yè)考生的專業(yè)課來說，通過報輔導(dǎo)班來彌補自己復(fù)習(xí)的不足，可以大大提高復(fù)習(xí)效率，節(jié)省復(fù)習(xí)時間，大家可以通過以下幾個方面來考察輔導(dǎo)班，或許能幫你找到適合你的輔導(dǎo)班。

師資力量：師資力量是考察輔導(dǎo)班的首要因素，考生可以針對輔導(dǎo)名師的輔導(dǎo)年限、輔導(dǎo)經(jīng)驗、歷年輔導(dǎo)效果、學(xué)員評價等因素進行綜合評價，詢問往屆學(xué)長然后選擇。判斷師資力量關(guān)鍵在于綜合實力，因為任何一門課程，都不是由

一、兩個教師包到底的，是一批教師配合的結(jié)果。還要深入了解教師的學(xué)術(shù)背景、資料著述成就、輔導(dǎo)成就等。凱程考研名師云集，李海洋、張鑫教授、方浩教授、盧營教授、孫浩教授等一大批名師在凱程授課。而有的機構(gòu)只是很普通的老師授課，對知識點把握和命題方向，欠缺火候。

對該專業(yè)有輔導(dǎo)歷史：必須對該專業(yè)深刻理解，才能深入輔導(dǎo)學(xué)員考取該校。在考研輔導(dǎo)班中，從來見過如此輝煌的成績：凱程教育拿下2017五道口金融學(xué)院狀元，考取五道口15人，清華經(jīng)管金融碩士10人，人大金融碩士15個，中財和貿(mào)大金融碩士合計20人，北師大教育學(xué)7人，會計碩士保錄班考取30人，翻譯碩士接近20人，中傳狀元王園璐、鄭家威都是來自凱程，法學(xué)方面，凱程在人大、北大、貿(mào)大、政法、武漢大學(xué)、公安大學(xué)等院校斬獲多個法學(xué)和法碩狀元，更多專業(yè)成績請查看凱程網(wǎng)站。在凱程官方網(wǎng)站的光榮榜，成功學(xué)員經(jīng)驗談視頻特別多，都是凱程戰(zhàn)績的最好證明。對于如此高的成績，凱程集訓(xùn)營班主任邢老師說，凱程如此優(yōu)異的成績，是與我們凱程嚴(yán)格的管理，全方位的輔導(dǎo)是分不開的，很多學(xué)生本科都不是名校，某些學(xué)生來自二本三本甚至不知名的院校，還有很多是工作了多年才回來考的，大多數(shù)是跨專業(yè)考研，他們的難度大，競爭激烈，沒有嚴(yán)格的訓(xùn)練和同學(xué)們的刻苦學(xué)習(xí)，是很難達到優(yōu)異的成績。最好的辦法是直接和凱程老師詳細溝通一下就清楚了。

建校歷史：機構(gòu)成立的歷史也是一個參考因素，歷史越久，積累的人脈資源更多。例如，凱程教育已經(jīng)成立10年（2005年），一直以來專注于考研，成功率一直遙遙領(lǐng)先，同學(xué)們有興趣可以聯(lián)系一下他們在線老師或者電話。

有沒有實體學(xué)校校區(qū)：有些機構(gòu)比較小，就是一個在寫字樓里上課，自習(xí)，這種環(huán)境是不太好的，一個優(yōu)秀的機構(gòu)必須是在教學(xué)環(huán)境，大學(xué)校園這樣環(huán)境。凱程有自己的學(xué)習(xí)校區(qū)，有吃住學(xué)一體化教學(xué)環(huán)境，獨立衛(wèi)浴、空調(diào)、暖氣齊全，這也是一個考研機構(gòu)實力的體現(xiàn)。此外，最好還要看一下他們的營業(yè)執(zhí)照。