第一篇：移民類投訴信寫作的四大思路

移民類投訴信寫作的四大思路

朗閣雅思考試研究中心

眾所周知，以投訴信為話題一直是移民類小作文?？純?nèi)容，根據(jù)朗閣研究中心的多年教學(xué)教學(xué)經(jīng)驗和眾多考生的研究，發(fā)現(xiàn)其實像這種投訴信的話題一般可以從以下四個思路去發(fā)揮，將會有事半功倍的效果。相信大家只要了解了這四個解題思路，相信寫起來就會更加的得心應(yīng)手！

一、投訴理由1：服務(wù)不周

投訴信中投訴服務(wù)是經(jīng)常會考到的話題，一般主要集中在對于飯店，賓館，餐廳，旅行社等服務(wù)性行業(yè)的投訴，此類書信一般在結(jié)構(gòu)上可分為以下幾個部分：

（一）自我介紹，表明投訴內(nèi)容以及與收信人的相關(guān)性。

（二）陳述投訴內(nèi)容，如時間、地點、人物、事件等，并指出對方服務(wù)問題所在以及由此而產(chǎn)生的對自己或者家人的影響。

（三）提出整改建議或者希望得到對方的賠償或補償。

讓我們結(jié)合真題來分析一下：

You just returned from a tour.However, you were dissatisfied with the service you received from the travel agency.Write a letter to the manager of the agency.In your letter，1.give the details of your tour 2.explain why you were unhappy with the service 3.say what you want the company do for you

題目并無指明具體投訴內(nèi)容，因此考生選擇余地較大，一般來說，朗閣雅思考試研究中心建議考生可以考慮旅行社安排的住所不好，比如房間臟等。具體寫法如下：

The room was not cleaned on a daily basis and that my bed was made up only every three

days.還可以說房間沒有熱水，比如：

The hot water was only supplied from 6:00 am to 10:00 pm, which means if I arrived back at the hotel late, it was impossible for me to take a shower with hot water.此外，還可以圍繞吃飯問題進行投訴，如：

The food in the restaurant was disappointing.Not only was it extremely overpriced, but the quality was very poor.上述所提到的關(guān)于服務(wù)質(zhì)量的投訴，大家不難發(fā)現(xiàn)里面說的房間，熱水，吃飯問題其實換一個服務(wù)性行業(yè)的考題我們也可以套用。因此我們要熟記這些基本的投訴點。

二、投訴理由2：質(zhì)量低劣

投訴信中反映產(chǎn)品質(zhì)量低劣是經(jīng)常會考到的話題，一般分為2種：一種是在題目中指明具體產(chǎn)品，如服裝、CD-player等；另一種是不具體指明買的產(chǎn)品是什么，讓考生自己去虛構(gòu)一樣物品，此類書信在結(jié)構(gòu)上一般由三部分組成：

（一）表明投訴原因以及與收信人的相關(guān)性。

（二）陳述投訴內(nèi)容，如購買的時間、地點、人物等，并指出產(chǎn)品具體問題所在以及由此而產(chǎn)生的后果。

（三）希望得到對方的賠償或補償。

讓我們結(jié)合真題來分析一下：

You have recently made a purchase from a department store in another town but found some problems with it after you returned home.Write a letter to the manager.In your letter, 2

1.say what product you have bought 2.explain the problems 3.say what you would like them to do

題目并無指明具體產(chǎn)品，因此考生選擇余地較大，一般來說，考生可以考慮服裝。關(guān)于服裝的投訴點，一般可以說新買的衣服褪色問題嚴(yán)重，品質(zhì)有問題。具體寫法如下： The color of the sweater faded heavily and even dyed other clothes.還可以說標(biāo)簽和配件丟失，比如：

I put on the shirt that day when I returned home and found the buttons on the left sleeve were missing.Also, I couldn’t find the label of the shirt, so I was unable to know the proper way of washing or hanging it.此外，圍繞服裝的投訴點還可以是材質(zhì)和描述不符，尺寸大小不合身等，如： The garment was stretched out of shape and therefore no longer fits.考生可以從中選擇一兩項進行描述,還可以從對方店員服務(wù)態(tài)度方面入手，如：

I phoned your store last Wednesday and spoke to the store manager, a Mr.Wang, who was rather unprofessional and inconsiderate on the phone and informed me that I was unable to get a replacement shirt as it was not their fault.三、投訴理由3：虛假宣傳

對于虛假宣傳的話題，我們其實可以參考上篇2個理由中的一些例子，投訴重點主要圍繞在收到的產(chǎn)品與描述不符或者得到的服務(wù)項目和合同上的不一致或遺漏以及根據(jù)提示使用后無法獲得預(yù)期效果等。此類書信在結(jié)構(gòu)上一般由三部分組成：

（一）表明投訴原因。

（二）陳述投訴內(nèi)容，如時間、地點、人物等，并指出具體問題所在以及由此而產(chǎn)生的后 3

果。

（三）提出整改建議或者希望得到對方的賠償或補償。

讓我們結(jié)合真題來分析一下：

You attend an evening course in a school, but you find that the course is different from what is described on the course brochure.Write a letter to the school.In your letter，1.explain the detail of evening course 2.explain the difference 3.suggest what actions school should take

關(guān)于這個題目，我們的思路可以是上課地點和原先的不一致。比如：

The address is not the same as what the brochure says, which brings inconvenience to me as I have to take an extra 30 minutes by bus.還可以說授課教師為兼職教師，并非承諾的全職教師，比如：

The teachers are supposed to be full-time, but this is not the case, which violates the treaty in the brochure.此外，我們還可以在課程本身設(shè)置上做文章，比如你原本報的是人力資源管理，結(jié)果上課的時候卻發(fā)現(xiàn)內(nèi)容主要是工商管理，如：

As per the brochure, the school should provide HR course, however, to our big surprise, the teacher offers unrelated information which mainly discusses the management and business.除了上述例子外，朗閣雅思考試研究中心建議考生還可以根據(jù)不同題目，用不同思路進行拓展，比如實物我們可以從產(chǎn)品的外觀，質(zhì)量，性能，保質(zhì)期入手；服務(wù)我們可以從軟硬件設(shè)施，合同履行周期，場所變更等方面入手。

四、投訴理由4：送貨問題

送貨問題里最常見的考題是別人寄給你的一件物品或者包裹你遲遲未收到，在信件結(jié)構(gòu)上和投訴質(zhì)量低劣類似：

（一）表明投訴原因。

（二）陳述投訴內(nèi)容，如物品的特征，郵寄的時間等，并指出由此而產(chǎn)生的后果。

（三）提出整改建議或者希望得到對方的賠償或補償。

讓我們結(jié)合真題來分析下：

Your mother sent you a parcel.But two months later you still have not received it.Write a letter to the post office.In your letter, 1.tell them when and where the parcel was sent 2.describe the contents in the parcel 3.say what you would like them to do

這類題目的寫作思路首先是詳細(xì)描述該包裹寄出的時間和地點，比如：

The parcel is a cardboard box sent from Beijing on May 18th to my current address: 33 North Street, Toronto, Canada.其次，需要說一下包裹的內(nèi)容，并指出這些物品可能已經(jīng)由于時間太長而損壞，比如： My mother enclosed some summer clothes and some Chinese specialties for me, including local dates.I doubt those dates must have been spoiled on the way for such a long time.此外，若題目中未提及具體物品，我們除了說包裹外，還可以說是一封信或者是重要文件。郵寄外，我們還可以說是快遞中物品未收到或者遺失，此物品是生日禮物或者公司重要檔案，對于收件方的意義或者價值巨大等來擴充寫作思路。

上述所提到的投訴產(chǎn)品的思路，可以作為考生在準(zhǔn)備投訴信件時的基本切入點。上面所提到的關(guān)于服務(wù)態(tài)度的投訴幾乎可以“百搭”各類質(zhì)量投訴話題的信件。因此朗閣雅思考試研究中心建議考生不妨從記憶“經(jīng)典”套路為本，根據(jù)具體考試題目再做調(diào)整，起到以不變應(yīng)萬變的效果。

（本文來自朗閣教育托福考試教研組，供廣大考生學(xué)習(xí)使用，轉(zhuǎn)載請注明出處）

第二篇：G類投訴信的常見思路(下)

雅思培訓(xùn) http://ielts.longre.com

托福培訓(xùn)http://toefl.longre.com

G類投訴信的常見思路（下）

三、投訴理由3：虛假宣傳

對于虛假宣傳的話題，我們其實可以參考上篇2個理由中的一些例子，投訴重點主要圍繞在收到的產(chǎn)品與描述不符或者得到的服務(wù)項目和合同上的不一致或遺漏以及根據(jù)提示使用后無法獲得預(yù)期效果等。此類書信在結(jié)構(gòu)上一般由三部分組成：

（一）表明投訴原因。

（二）陳述投訴內(nèi)容，如時間、地點、人物等，并指出具體問題所在以及由此而產(chǎn)生的后果。

（三）提出整改建議或者希望得到對方的賠償或補償。

讓我們結(jié)合真題來分析一下：

You attend an evening course in a school, but you find that the course is different from what is described on the course brochure.Write a letter to the school.In your letter, 1.explain the detail of evening course 2.explain the difference 3.suggest what actions school should take

關(guān)于這個題目，我們的思路可以是上課地點和原先的不一致。比如：

The address is not the same as what the brochure says, which brings inconvenience to me as I have to take an extra 30 minutes by bus.還可以說授課教師為兼職教師，并非承諾的全職教師，比如：

The teachers are supposed to be full-time, but this is not the case, which violates the treaty in the brochure.此外，我們還可以在課程本身設(shè)置上做文章，比如你原本報的是人力資源管理，結(jié)果上課的時候卻發(fā)現(xiàn)內(nèi)容主要是工商管理，如：

As per the brochure, the school should provide HR course, however, to our big surprise,the teacher offers unrelated information which mainly discusses the management and business.雅思培訓(xùn) http://ielts.longre.com

托福培訓(xùn)http://toefl.longre.com

除了上述例子外，朗閣海外考試研究中心建議考生還可以根據(jù)不同題目，用不同思路進行拓展，比如實物我們可以從產(chǎn)品的外觀，質(zhì)量，性能，保質(zhì)期入手；服務(wù)我們可以從軟硬件設(shè)施，合同履行周期，場所變更等方面入手。

四、投訴理由4：送貨問題

送貨問題里最常見的考題是別人寄給你的一件物品或者包裹你遲遲未收到，在信件結(jié)構(gòu)上和投訴質(zhì)量低劣類似：

（一）表明投訴原因。

（二）陳述投訴內(nèi)容，如物品的特征，郵寄的時間等，并指出由此而產(chǎn)生的后果。

（三）提出整改建議或者希望得到對方的賠償或補償。

讓我們結(jié)合真題來分析下：

Your mother sent you a parcel.But two months later you still have not received it.Write a letter to the post office.In your letter, 1.tell them when and where the parcel was sent 2.describe the contents in the parcel 3.say what you would like them to do

這類題目的寫作思路首先是詳細(xì)描述該包裹寄出的時間和地點，比如：

The parcel is a cardboard box sent from Beijing on May 18 to my current address: 33 North Street, Toronto, Canada.其次，需要說一下包裹的內(nèi)容，并指出這些物品可能已經(jīng)由于時間太長而損壞，比如： My mother enclosed some summer clothes and some Chinese specialties for me, including local dates.I doubt those dates must have been spoiled on the way for such a long time.此外，若題目中未提及具體物品，我們除了說包裹外，還可以說是一封信或者是重要文件。郵寄外，我們還可以說是快遞中物品未收到或者遺失，此物品是生日禮物或者公司重要檔案，對于收件方的意義或者價值巨大等來擴充寫作思路。

朗閣托福易信二維碼關(guān)于關(guān)注

th雅思培訓(xùn) http://ielts.longre.com

托福培訓(xùn)http://toefl.longre.com

第三篇：雅思寫作G類解讀之投訴信

投訴信一直是移民類小作文?？嫉脑掝}，根據(jù)筆者多年的教學(xué)，發(fā)現(xiàn)投訴信一般可以從以下四個思路去發(fā)展。

投訴理由：服務(wù)不周投訴信中投訴服務(wù)是經(jīng)常會考到的話題，一般主要集中在對于飯店，賓館，餐廳，旅行社等服務(wù)性行業(yè)的投訴，此類書信一般在結(jié)構(gòu)上可分為以下幾個部分：

(一)自我介紹，表明投訴內(nèi)容以及與收信人的相關(guān)性。

(二)陳述投訴內(nèi)容，如時間、地點、人物、事件等，并指出對方服務(wù)問題所在以及由此而產(chǎn)生的對自己或者家人的影響。

(三)提出整改建議或者希望得到對方的賠償或補償。

讓我們結(jié)合真題來分析一下：

You just returned from a tour.However, you were dissatisfied with the service you received from the travel agency.Write a letter to the manager of the agency.1.give the details of your tour

2.explain why you were unhappy with the service

3.say what you want the company do for you

題目并無指明具體投訴內(nèi)容，因此考生選擇余地較大，一般來說，建議考生可以考慮旅行社安排的住所不好，比如房間臟等。具體寫法如下：

The room was not cleaned on a daily basis and that my bed was made up only every three days.還可以說房間沒有熱水，比如：

The hot water was only supplied from 6:00 am to 10:00 pm, which means if I arrived back at the hotel late, it was impossible for me to take a shower with hot water.此外，還可以圍繞吃飯問題進行投訴，如：

The food in the restaurant was disappointing.Not only was it extremely overpriced, but the quality was very poor.上述所提到的關(guān)于服務(wù)質(zhì)量的投訴，大家不難發(fā)現(xiàn)里面說的房間，熱水，吃飯問題其實換一個服務(wù)性行業(yè)的考題我們也可以套用。因此我們要熟記這些基本的投訴點

第四篇：英語投訴信寫作

(一)投訴信 A letter of complaint

關(guān)鍵詞：委婉性 重要性 緊迫性

注意點：1.開門見山（寫信目的）2.委婉又據(jù)理力爭（詞句要有力量）3.條理清晰

寫作思路:1.簡單介紹自己，同時道出要抱和失望的總領(lǐng)句

2.羅列具體存在的問題 ① ② ③ 體現(xiàn)重要性

3.問題的緊迫性及表達自己希望解決問題的要求或方式

投訴信結(jié)構(gòu)公式

右上角：日期

左上角：稱呼

正文：

第一段：表明自己的身份，說明寫信目的，因何事投訴何人或機構(gòu)。

第二段：具體闡述投訴的內(nèi)容和投訴的理由。

第三段：提出解決建議并期望盡快解決，表示感謝。

右下角：署名

投訴信模板

Dear

，I am

.Here I am writing to you to call your attention to some problems about ______.For one thing，.For another，.Besides，.(強調(diào)重要性或委婉的恭維).So it is urgent to take measures to

.Here I do demand

.I am looking forward to

.Thank you very much.Yours sincerely

Signature

升級版

Dear_______，I am ______(自我介紹).I feel bad to trouble you but I am afraid that I have to make a complaint about_____.The reason for my dissatisfaction is _______(總體介紹).In the first place,_______(抱怨的第一個方面).In addition, ___________(抱怨的第二個方面).Under these circumstances, I find it ________(感覺)_______(抱怨的方面給你帶來的后果).I appreciate it very much if you could _______(提出建議和請求), preferably ______(進一步的要求),and I would like to have this matter settled by ____(設(shè)定解決事情最后期限).Thank you for your consideration and I will be looking forward to your reply.Yours sincerely

Li Ming

? Task one: ? 假如你是李雷，請你就本校食堂（canteen）的狀況，給校長(principal)寫一封抱怨信, 內(nèi)容要求如下： ? 飯菜貴質(zhì)量差 ? 服務(wù)不好

環(huán)境嘈雜擁擠 Dear Mr.Principal，I am Li Lei from Class 10 Grade 3.Here I am writing to express my disappointment with the canteen problems on campus.First, the dishes at our canteen are rather expensive with by no means good quality and taste.Furthermore, far from being kind and warm-hearted, the workers always appear to be cold and impatient to us students.What’s worse, the canteen is becoming more and more crowed and noisy which definitely is not good for us to enjoy our meals in such environment.Nutritious and delicious meals do play a basically important role in our studying life, so it is urgent to take measures to improve the current situations.I look forward to hearing from you with a satisfactory answer.Thank you very much.Sincerely

Li Lei

用升級版模式寫

學(xué)校受污染

【內(nèi)容提示】

假如你是市一中的學(xué)生，名叫王紅。你要向本市一家報刊編輯（editor）寫封信，反映你校受污染的問題，呼吁有關(guān)部門采取措施，保護環(huán)境，防止污染。請你用下面的素材寫100詞左右的一封信。

你校位于山腳下，一條小河從旁邊流過，院內(nèi)樹木四季常青，鮮花爭艷，景色美似花園。但兩年前，附近建起一家化工廠，排出大量污水、廢氣，造成校園污染，嚴(yán)重影響了師生健康。請有關(guān)部門出面解決這一問題。

【作文示范】

School Polluted

No.1 Middle School

March 5, 1997

Dear Editor，Our school lies at the foot of a mountain with a small river passing by.It used to look like a beautiful garden.There used to be green trees and all kinds of flowers in our school yard all year round.But great changes have taken place since a chemical works was built near our school two years ago.It produces poisonous gases and pours a large amount of waste water into the river.The terrible pollution has done great harm to us students and teachers as well as to the surroundings.It＇s time for us to take steps to protect our surroundings and prevent them from being polluted.Yours ever，Wang Hong

【寫法指要】

投訴信（letters of complaint）通常是寫給廠家、商店、消費者協(xié)會、報界或廠家、商店的上級主管部門，揭發(fā)產(chǎn)品質(zhì)量的低劣、服務(wù)態(tài)度的糟糕，抱怨不應(yīng)出現(xiàn)的情況或問題等，以求得解決的信件。寫投訴信要實事求是地把問題講清楚，態(tài)度要冷靜，做到有禮貌，不能惡言傷人。

這封信的作者用的是對比法，先寫學(xué)校的地理位置和原先學(xué)校的優(yōu)美環(huán)境，后寫化工廠建起后對學(xué)校造成的污染，最后提請報界呼吁保護環(huán)境的問題。寫得有理有據(jù)，令人信服。

第五篇：英語投訴信萬能寫作

考研英語投訴信萬能寫作模板

投訴信是對于產(chǎn)品、服務(wù)等的不滿意，進而需要寫出自己的意見和要求。第一段需寫寫信的目的以及自己的一個概括的期望：常用套話比如I venture to write to complain about-----+定語從句;I would be grateful if you could do anything necessary to solve the problem facing me.第二段闡述兩、三方面所面臨的產(chǎn)品或服務(wù)的問題及后果：there are several aspects underlying this complaint.For one thing,......For another,......In addition,......第三段給出具體的期望，比如退款或更換新產(chǎn)品：It is my sincere hope that you could give me full refund or replace it with a new one.Your kind reply to this letter at your earliest convenience would be very much appreciated.