第一篇：英語投訴信

投訴信1

01年12月

Directions: This part is to test your ability to do practical writing.You are required to write a letter of complaint according to the information given in Chinese below.Remember to write the letter on the Translation/Composition Sheet.假設(shè)你叫王蘭，上個(gè)月去廣州出差時(shí)，在一家商店買了一架照相機(jī)，并在廣州拍了一些照片?；丶液髮⒛z卷沖洗出來，卻發(fā)現(xiàn)什么也沒照上，因此非常惱火。今天（）12月23日）給商店寫信投訴，并寄回相機(jī)，堅(jiān)決要求退款。

Words for reference：出差 be on business;沖洗develop;退款refund。

Dear Sir or Madam,I am writing the letter to complain the camera I bought from your store last month when I was on business in Guangzhou.There I took some pictures, yet, when I had it developed after I got home, I found no pictures printed at all.I feel very frustrated about it.I have posted the camera back to you and strongly insist that you refund me as soon as possible.Yours sincerely,Wang Lan 親愛先生/女士：

上個(gè)月我去廣州出差時(shí)在你們店購買了一架照相機(jī)，我寫這封信是為了就此向您表達(dá)我的不滿。我在廣州照了些相片，回家后將膠卷沖洗出來，卻發(fā)現(xiàn)什么也沒照上。我感到非常惱火。

我已將相機(jī)寄回貴店，請您盡快將貨款退還給我。

真摯的：王蘭

投訴信2

Directions: This part is to test your ability to do practical writing.You are required to write a letter of complaint according to the information given in Chinese below.Remember to write the letter on the Translation/Composition Sheet.假設(shè)你叫Guo Li。你發(fā)現(xiàn)上個(gè)月的電話單不對勁，于是打電話去當(dāng)?shù)剜]政局的客服部門咨詢；然而接電話的人態(tài)度非常惡劣。請撰寫一封投訴信給郵政局經(jīng)理，解釋清楚情況，要求對方致歉，并提出改進(jìn)建議。

Words for reference: 電話單 telephone bill

Dear Sir,I am writing to let you know the terrible attitude of one of your staff members.I received my telephone bill for the previous month from you and thought there were some errors in calculation.However, when I called your Complaints Department, the girl who answered my phone was very rude.I would like to suggest that the girl should be disciplined, and instructed on the proper way to deal with clients.And I hope she can make formal apology to me.An early response will be appreciated.Yours Sincerely,Guo Li 親愛的先生：

我寫這封信是為了讓您知道你們一個(gè)員工惡劣的服務(wù)態(tài)度。

我收到你們上個(gè)月的話費(fèi)單后發(fā)現(xiàn)有些計(jì)算錯誤，但當(dāng)我打電話詢問客服部門時(shí)，接電話的女孩態(tài)度非常粗魯。

我建議對這個(gè)女孩進(jìn)行懲罰，另外告訴她該如何對待客戶。我希望她能向我正式道歉。請?jiān)缛栈貜?fù)。

真摯的：郭力

投訴信3

Directions: This part is to test your ability to do practical writing.You are required to write a letter of complaint according to the information given in Chinese below.Remember to write the letter on the Translation/Composition Sheet.假設(shè)你叫Chen Xin，你回家后發(fā)現(xiàn)在超市里買的T恤質(zhì)量有很大的問題,而且洗時(shí)有嚴(yán)重的退色現(xiàn)象。請撰寫一封投訴信給該家超市，說出你的問題，并且要求退還購買T恤的金額。Words for reference: 退色 fade;退款 refund

Dear Sir/Madam,I am writing to express my dissatisfaction with the T-shirt I bought in your supermarket.The main problem I found is that the T-shirt is of extremely low quality.Moreover, the colors faded seriously after being washed in the washing machine.I would like to have the T-shirt refunded.I would be very grateful if you consider this request at your earliest convenience, and I look forward to hearing from you soon.Yours sincerely,Chen Xin 親愛的先生/女士：

我在貴超市買了一件T恤，我寫這封信是為了就此向您表達(dá)不滿。

主要問題是，我發(fā)現(xiàn)這件T-恤質(zhì)量不好；而且，衣服在洗衣機(jī)里洗滌后有嚴(yán)重的退色現(xiàn)象。我想請求退款。

請您方便時(shí)考慮我的要求，我將不勝感激。盼速回信。

真摯的：陳昕

真摯的：趙琳

第二篇：英語投訴信

How to Write Complaint Letters

Format of complaint letter 1.Background

This section describes the situation;e.g.I am writing to inform you that the goods we ordered from your company have not been supplied correctly.I attended your exhibition Sound Systems 2008 at the Fortune Hotel(22-25 January)and found it informative and interesting.Unfortunately, my enjoyment of the event was spoiled by a number of organizational problems.I am a shareholder of Sunshine Bank and I am very concerned regarding recent newspaper reports on the financial situation of the bank.Your company is listed as the auditor in the latest annual report of the bank, so I am writing to you to ask for an explanation of the following issues.I am writing to inform you of my dissatisfaction with the food and drinks at the 'European Restaurant' on 18 January this year.2.Problem---Cause and Effect In the second paragraph you should identify what the issue is and any relevant information that you believe is important.Be sure to include the following information if it's applicable to the situation: the date/time of the issue, location, name of person on duty, name of product, what the problem was, your account number, model number, price, warranty information and reference number.Be sure to stick with the facts and avoid putting emotions into your letter.Cause: e.g.On 21 March 2008 we placed an order with your firm for 12,000 ultra super longlife batteries.The consignment arrived yesterday but contained only 1,200 batteries.Firstly, I had difficulty in registering to attend the event.You set up an on-line registration facility, but I found the facility totally unworkable.You sent us an invoice for $10,532, but did not deduct our usual 10% discount.We have found 16 spelling errors and 2 mis-labelled diagrams in the sample book.Effect: e.g.This error put our firm in a difficult position, as we had to make some emergency purchases to fulfill our commitments to all our customers.This caused us considerable inconvenience.Even after spending several wasted hours trying to register in this way, the computer would not accept my application.I am therefore returning the invoice to you for correction.This large number of errors is unacceptable to our customers, and we are therefore unable to sell these books.3.Solution

The next paragraph should state what you would like done to resolve the situation.If you received poor service, you could request an apology or a coupon.If a product malfunctioned, you could request that you could exchange the product for a new one or request a refund.e.g.I am writing to ask you to please make up the shortfall immediately and to ensure that such errors do

not happen again.Could I please ask you to look into these matters.Please send us a corrected invoice for $9,479 I enclose a copy of the book with the errors highlighted.Please re-print the book and send it to us by next Friday.4.Warning(Optional)

e.g.Otherwise, we may have to look elsewhere for our supplies.I'm afraid that if these conditions are not met, we may be forced to take legal action.If the outstanding fees are not paid by Monday, 7 April 2008, you will incur a 10% late payment fee.5.Closing I look forward to receiving your explanation of these matters.I look forward to receiving your payment.I look forward to hearing from you shortly.Be sure to keep a copy of the letter for yourself and include photocopies of any relevant documents and enclose them with your letter.Sample letters Sample 1 Complaint about none delivery

Dear Mr.Petri:

We haven’t got the personal computers we ordered on June 3.On June 3, we placed an order for ten sets of personal computers.When we discussed the matter on delivery, you promised that it would be made before June 20.However, it is 10 days past the deadline, and your goods still have not reached us.We need these PCs urgently to improve the efficiency of our work;therefore, your failure to deliver them has put us into trouble.We appreciate your seeing the matter seriously and arranging for the delivery within 5 days.I’m sorry to say if you are still unable to deliver them by July 5th, we shall reluctantly cancel our order and ask for compensation.Sincerely yours, Li Ming(Sample 1 開頭告訴對方為何寫此信，然后說明事情的來由，即訂購了10臺個(gè)人電腦卻遲遲不見到貨?，F(xiàn)在又等了10天，還不見動靜。指出廠家違反了之前的承諾，同時(shí)說明這些產(chǎn)品對自己公司的重要性以及不到貨帶來的麻煩。說明事態(tài)的嚴(yán)重性之后，提出了解決辦法---再給5天的寬限期以示友好。最后提出了在7月5日之前不交貨，就要取消訂單并要求賠償。這封信思路清晰，組織合理，措辭得當(dāng)，易于讓人接受。)

Sample 2 Complaint about poor packing

Dear Sirs: Have you taken care in checking your packing before you send us the goods? What a terrible state they are in now!Why are so many goods nude and broken? According to our contract, you are responsible for sound packing, but now you have been failed in fulfilling your duty!Why is that?

We have never seen a supplier whose packing is so poor!It is obviously that we cannot accept them.Replace them or refund the payment.If you cannot give us a reasonable explanation and fail to deal with it ,we will consider turning the whole matter into the court!Sincerely yours, Li Ming(Sample 2開頭用問句發(fā)了一頓牢騷，但并未指明貨物是哪批，會讓人摸不著頭腦。緊接著措辭嚴(yán)厲地指出賣方違反了包裝義務(wù)，指責(zé)這樣的供應(yīng)商是前所未見的。然后要求換貨或者退還貨款，最后還威脅說不處理好此事就在法庭上見，這讓人覺得不舒服。從整篇文章看，寫信人是在極其生氣的情況下寫這封信的，因此沒有經(jīng)過慎重考慮。而且還沒有考慮到，讀者不一定是直接責(zé)任人，包裝不好不一定就是在裝船前發(fā)生的，還可能是運(yùn)輸過程中發(fā)生的。作為商務(wù)信函，要考慮保持良好的合作關(guān)系，因此下筆之前要仔細(xì)斟酌。而且文中有語法錯誤，第一段第一句中的send應(yīng)該是過去式sent；第三段第二句obviously應(yīng)該是形容詞obvious。

要點(diǎn):1)反映問題 2)提出解決方案 3)提出盡快解決問題的希望并對此表示感謝.Practice 1.You bought a mobile phone from a department store, but found it broken three days later.When you returned it to the store, the assistant refused to replace or repair it.Write a letter to the customer service manager.1)telling about the bad service you received 2)asking for a replacement of your mobile phone Dear Sir or Madam, On October 10 this year, I purchased a red mobile phone, Mora 1080, in one of your chain shops name East Division.I regret to tell you that only three days after the purchase, I found the phone couldn’t work normally.It shut itself down automatically several times a day.I returned it to the store to exchange for a new one, as I had a 3 year extended warranty for it.However, the assistant from whom I had bought this machine refused to replace it and even told me to repair it myself.Would you please let me know when your store would replace if for me or how you would like to deal with this? I appreciate you if you can telephone me at 32165426.Yours sincerely

Li Ming

第三篇：英語投訴信

投訴信范文：

Dear Mr.Smith,I am LiHua, a student from China.I am writing to express my dissatisfaction with your service.To begin with, the temperature of the air conditioner in the room is rather too low, which makes the guests catch a cold easily.Moreover, I had trouble falling asleep last night because there was a loud noise in the passage at mid-night.Besides, the guests can not get access to the internet in their rooms.I appreciate it very much if you could improve these matters, and I would like to have this matter settled by tomorrow afternoon.Thank you for your consideration and I will be looking forward to your reply.Yours sincerely,LiHua

投訴信范文：

Dear Mr.Smith,I am LiHua, a student from China.I am writing to express my dissatisfaction with your service.To begin with, the temperature of the air conditioner in the room is rather too low, which makes the guests catch a cold easily.Moreover, I had trouble falling asleep last night because there was a loud noise in the passage at mid-night.Besides, the guests can not get access to the internet in their rooms.I appreciate it very much if you could improve these matters, and I would like to have this matter settled by tomorrow afternoon.Thank you for your consideration and I will be looking forward to your reply.Yours sincerely,LiHua

第四篇：英語投訴信

英語投訴信范文

Directions: You found something wrong with the telephone bill you have received from the local post office.You made a call to inquire about this;however the person who answered the call was very rude.Write a letter of complaint to the manager of the post office, explaining the situation and giving your suggestions for improvement.Your letter should be no less than 100 words.You dont need to write the address.Dont sign your own name at the end of the letter, use Donna instead.Dear Sir

I am writing to let you know the deplorable attitude of one of your staff member.I received my telephone bill for the previous month from you and thought there were some errors in calculation: I had been overcharged for two overseas calls.However, when I called your Complaints Department, the girl who answered my phone was very rude.For one thing she interrupted me continually, for another she even said that the fault was my own.Needless to say, such a way of dealing with customers is unacceptable.I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients.And I hope she can make formal apology to me.An early response will be appreciated.Sincerely yours,DELL

譯文

先生：

我寫這封信是為了讓你知道你們一個(gè)員工的服務(wù)態(tài)度。我收到你們上個(gè)月的話費(fèi)單后發(fā)現(xiàn)有些計(jì)算錯誤，我覺得我被多收了兩個(gè)國際長途費(fèi)用。

但當(dāng)我打電話詢問客服部門時(shí)，接電話的女孩態(tài)度非常粗魯。一方面她總是打斷我的話，另一方面她甚至說錯誤在我。這樣對待客戶的態(tài)度實(shí)在讓人難以接受。

我建議對這個(gè)女孩進(jìn)行懲罰，另外告訴該如何對待客戶。我希望她能向我正式道歉。

請?jiān)缛栈貜?fù)。

真摯的：DELL

范文之二

［Directions］：Suppose that you ordered a refrigerator but later found a worrying

problem.Write a letter of complaint to describe the matter and require settlement，Do not sign your own name at the end of your letter，using “Li Ming” instead.Dear Sir，I am happy that the refrigerator we ordered last week has arrived on time.But it is a great pity that we find there is something wrong with the refrigeration facilities.After we used it for several days.we found that food stored in the refrigerating compartment turned bad quickly.When we finally decided to take the temperature in it，we were surprised to find it was around 15℃，far from the standard temperature range from 0℃ to 9℃。

This problem has affected our normal life.Would you please let me know whether or not you can send a repairman as soon as possible？I hope that my problem will get your kind consideration.Yours faithfully，Li Ming

［文章點(diǎn)評］

這封投訴信可以說寫得非常好，結(jié)構(gòu)很清晰，第一段首先肯定對方按時(shí)送貨上門的做法，隨后簡述冰箱出了問題。第二段說明具體問題，第三段提出要求。

范文之二

Dear Sir：

With reference to our order No.W98，the 120 computer sets supplies to the above order were delivered the day before yesterday，but we regret that 20 sets were badly damaged.The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question.We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.We shall be glad if you will replace all 20 sets as soon as possible.Meanwhile，we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.Yours sincerely，Li Ming

范文之三

Dear Mr.Chang：

On September 10，our order for 280 women's cotton sweaters was duly received，but we regret to say that 40 cotton sweaters in white color were seriously soiled.We had the case investigated immediately，and the result shows the damage was due to improper packing，for which the suppliers are definitely responsible.Needless to say，we have suffered a great loss from this，as we cannot sell the sweaters in this condition to our customers.We ask you to conduct investigation at your end and reply to us.Sincerely yours，Li Ming

咨詢信研究生英語范文

Directions: You are going to study at a foreign university.Write a letter inquiring about the specific information as regards accommodation, fees and

qualifications there.Your letter should be no less than 100 words.You don‘t need to write the address.Don’t sign your own name at the end of the letter, use Li Hua instead.先生/女士：

我是一個(gè)中國學(xué)生，我想到貴校繼續(xù)深造。我打算下學(xué)期開始上課，如您能告知我一些基本的信息將感激不盡。

首先，學(xué)費(fèi)是多少？盡管我想自費(fèi)，但如果有為國際留學(xué)生提供的獎學(xué)金我也非常感興趣。第二，我想知道到貴校上學(xué)需要什么資格，我現(xiàn)在拿到了中國一所大學(xué)的碩士學(xué)位，這樣可以嗎？第三，至于住宿條件，如果可能我想要單人房間，但如果單人房間太貴，我也可以合住。

我期待著您的回復(fù)，更希望早日成為貴校的一員。

您誠摯的：DELL

Sir or Madam,I am a Chinese student who wishes to pursue further study at your university.I plan to start my course next semester, and it would be highly appreciated if you would provide me with some essential information.First, how much are the tuition fees? Though I intend to be self-supporting, I would be interested to know if there are any scholarships available for international students.Second, I wonder what qualifications I need to follow a course at your university, now I have got a master‘s degree in a Chinese university, is it enough? Third, as regards to accommodations, if possible, I would like to have a single room, but if single rooms are expensive, I would be willing to share.I am looking forward to your reply, and to attending your esteemed institution.Yours sincerely,DELL

第五篇：英語投訴信

英語投訴信范文之一

［directions］: suppose that you ordered a refrigerator but later found a worrying problem.write a letter of complaint to describe the matter and require settlement, do not sign your own name at the end of your letter, using “l(fā)i ming” instead.dear sir,i am happy that the refrigerator we ordered last week has arrived on time.but it is a great pity that we find there is something wrong with the refrigeration facilities.after we used it for several days.we found that food stored in the refrigerating compartment turned bad quickly.when we finally decided to take the temperature in it, we were surprised to find it was around 15℃, far from the standard temperture range from 0℃ to 9℃.this problem has affected our normal life.would you please let me know whether or not you can send a repairman as soon as possible? i hope that my problem will get your kind consideration.yours faithfully,li ming

［文章點(diǎn)評］

這封投訴信可以說寫得非常好，結(jié)構(gòu)很清晰，第一段首先肯定對方按時(shí)送貨上門的做法，隨后簡述冰箱出了問題。第二段說明具體問題，第三段提出要求。

英語投訴信范文之二

dear sir:

with reference to our order no.w98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.the packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question.we unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.we shall be glad if you will replace all 20 sets as soon as possible.meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.yours sincerely，li ming

英語投訴信范文之三

dear mr.chang:

on september 10, our order for 280 women's cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.we had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers.we ask you to conduct investigation at your end and reply to us.sincerely yours，li ming