第一篇：外貿業務員如何丟失客戶

外貿業務員如何丟失客戶

客戶的流失，通常主要出現在以下幾種情況：

1.粗魯、漠不關心或事前不準備，例如對客戶提出的需求忘記或不予理會，拜訪客戶前的資料準備不充分。

2.不清楚誰是負責人，一直告訴客戶說自己要上級匯報，這樣會失去在客戶心目中的價值與信任感。

3.不知所云，浪費顧客時間，永遠記住與客戶溝通的機會是非常寶貴的，珍惜每一分鐘與談話的機會，提高銷售效率。

4.夸張你產品的利益或服務，會給客戶帶來不信任感，信任感是銷售過程的基礎。

5.隱瞞產品的注意事項，省錢的選擇或已提前登場的新品，知道產品的細節是客戶的權利，永遠要尊重客戶的權利。

6.盡力從每次交易中，榨取每分錢，完全沒有誠信度，好的銷售是會“放長線釣大魚的”。

7.頻繁改變交易方式，會令客戶反感，質疑你的公司品牌價值，對建立長期銷售關系非常不利。

8.交易后，不致電給顧客，以確認一切都沒有問題，99％的努力會因為這1％的疏忽而付諸東流。

9.不履行你所承諾的事情，沒有任何一個客戶愿意和沒有誠信的銷售長期合作的。

10.不回電或回復郵件，尤其當問題發生時，細節是每個銷售過程成功與否的關鍵因素。

第二篇：外貿業務員開發客戶的方法

外貿業務員開發客戶的方法

（一）第一類：搜索引擎

方法1：Importers

操作方法：在Google中輸入產品名稱+importers。

例如：MP3 player+importers

小技巧：可以用importer替代importers，還可以在GOOGLE在不同的國家搜。例如。/8/175/ 參考資料：.cn

第三篇：外貿業務員 開發客戶開發信

主動給買家推薦新樣：

Dear ***,As Christmas/New year/*** is coming, we found *** has a large potential market.Many customers are buying them for resale on alibaba or in their retail stores because of its high profit margin.We have a large stock of ***.Please click the following link to check them out.If you order more than ***pieces in one order, you can enjoy a wholesale price of ***.Welcome you to inquiry more about our items, thanks.Regards

譯文：隨著圣誕節/新年/***的來臨，我們發現***產品擁有一個大型潛在市場。我們有大量的暢銷的***產品。請單擊下面鏈接查看它們。如果你一個訂單購買***件我們可以給批發價格。歡迎垂詢我們更多的產品，感謝您的惠顧。

模板一：

Dear Sirs,Through ***Business forum（或者其他網站、展會等）,we get your email address that you are in the market for metalwork.We would like to introduce our company and products, in the hope of establishing business relations with you.We are factory specializing in the manufacture and export of shoring props, scaffolding, coupler and protect hurdle.We have profuse designs with series quality grade, and expressly, our price is very competitive because we are manufacturer, we are the source.You are welcome to visit our website:which includes our company profiles, history and something latest designs.Should any of these items be of interest to you, please let us know, We will be happy to give you details.As a very active manufactures, we develop new designs nearly every month, If you have interest in it, it`s my pleasure to offer news to you regular.Best regard

模板二：

To Purchase Manager From Date day,month ,year Subject Dear Sirs: I got your name and address from Internet and knew you are one of the largest importers in ***, which is within the scope of our business.Take this opportunity, we introduce our factory, as one of the biggest manufactures of ***.We export large quantity to ***,*** and*** countries, deal to high quality and reasonable price.We are ready to refer you our favourable price and relative samples, for quality evaluation and marketing

activities.Should you have interest of items mentioned above? Kindly let us know by return mail.For getting all the detailed information, you are invited to visit our web site: http:***.Looking forward to hearing from you soon.Best regards.Sincerely,Looking for your reply

***

Add: ***

Tel:+86-***

Fax:+86-***

Email: ***

Website：***

模板三：

TO:***

FROM:***

SUBJECT:***

DATE:***

Dear Sir,Your name and address has been recommended to us by*** As being one of the most potential importers in your country, and we take the liberty to write you with the earnest desire of having the opportunity to enter into business relation with you.We are one of the leading manufactures of***in *** Ascribed to our excellent quality control and competitive price, our products have won a good reputation both at home and abroad.Enclosed please find our company data and web site for yourreference, and we hope you will find some items interesting.We shall be pleased to provide you our best prices and deliveries.For further information you may need, please let us know.Your courtesy and early reply will be appreciated.Yours Faithfully,***

譯文：***

收件人：***

寄件人：***

主題：***

日期：***

由***的推薦得知您的名址，貴公司在您的國家一向被尊重為最有潛力的進口商之一，在此我們寫信給您誠摯的想要有機會與貴公司建立商務關系。本公司在***(地區)多年來一直是***產品的制造商，基于卓越的品質控管以及具競爭力的價格，我們的產品贏得國內外的好評。隨函附上我們公司的資料及網址謹供參考，希望您能找到一些感興趣的產品。我們將樂于提供您最好的價格及交期。如需更進一步信息，請讓我們知道。感謝您的好意，并期盡早回復。

***.敬上

第四篇：外貿業務員接待客戶的必備口語

外貿業務員接待客戶的必備口語

外貿 業務員接待客戶的必備口語:Do I have to make a reconfirmation? 我還要再確認嗎？Is there any earlier one?還有更早一點的嗎？Could you tell me my reservation number, please?請你告訴我我的預訂號碼好嗎？Can I get a seat for todays 7:00 a.m.train?

我可以買到今天上午7點的火車座位嗎？Could you change my flight date from London to Tokyo?

請你更改一下從倫敦到東京的班機日期好嗎？Is there any discount for the USA Railpass?

火車通行證有折扣嗎？May I reconfirm my flight?

我可以確認我的班機嗎？Are they all non-reserved seats?

他們全部不預訂的嗎？Do I have to reserve a seat?

我一定要預訂座位嗎？May I see a timetable?我可以看時刻表嗎？How long will I have to wait? 我要等多久呢？Which would you prefer, a smoking seat or a non-smoking seat?

你喜歡哪種，吸煙座還是禁煙座呢？Can I reconfirm by phone?我能電話確認嗎？Where can I make a reservation?

我到哪里可以預訂？Do I need a reservation for the dining car?

我需要預訂餐車嗎？How many more minutes will it take for the train to arrive?火車還要多少分鐘就要到達呢？Is this a daily flight?這是每日航班嗎？Excuse me.May I get by?

對不起，我可以上車嗎？How much does it cost to go there by ship?

坐船到那里要花多少錢？Can I cancel this ticket? 我可以取消這票嗎？Check it to my final destination

把它托運到我的目的地。Please come to the airport by eight thirty at the latest.最遲要在8點30分到達機場。

23Take your baggage to the baggage section.把你的行李拿到行李房去。Please open your baggage.請把你行李打開。Please fill in this disembarkation card.請你填寫這張入境卡。I have come to make sure that your stay in Beijing is a pleasant one.我特地為你們安排使你們在北京的逗留愉快。Youre going out of your way for us, I believe.我相信這是對我們的特殊照顧了。Its just the matter of the schedule, that is, if it is convenient of you right now.如果你們感到方便的話，我想現在討論一下日程安排的問題。I think we can draw up a tentative plan now.我認為現在可以先草擬一具臨時方案。If he wants to make any changes, minor alternations can be made then.如果他有什么意見，我們還可以對計劃稍加修改。

Is there any way of ensuring well have enough time for our talks?我們是否能保證有充足的時間來談判？

So our evenings will be quite full then?

那幺我們的活動在晚上也安排滿了嗎？

Well leave some evenings free, that is, if it is all right with you.如果你們愿意，我們想留幾晚供你們自由支配。

Wed have to compare notes on what weve discussed during the day.我們想用點時間來研究討論一下白天談判的情況。

Thatll put us both in the picture.這樣雙方都能了解全面的情況。

36Then wed have some idea of what youll be needing.那我們會心中有數，知道你們需要什么了。

I can’t say for certain off-hand.我還不能馬上說定。

Better have something we can get our hands on rather than just spend all our time talking.有些實際材料拿到手總比坐著閑聊強。

Itll be easier for us to get down to facts then.這樣就容易進行實質性的談判了。

But wouldnt you like to spend an extra day or two here?你們不愿意在北京多待一天嗎？

Im afraid that wont be possible, much as wed like to.盡管我們很想這樣做，但恐怕不行了。

42Weve got to report back to the head office.我們還要回去向總部匯報情況呢。

43Weve arranged our schedule without any trouble.我們已經很順利地把活動日程安排好了。

44Here is a copy of itinerary we have worked out for you and your friends.Woul

d you please have a look at it?

這是我們為你和你的朋友擬定的活動日程安排。請過目一下，好嗎？

If you have any questions on the details，feel free to ask.如果對某些細節有意見的話，請提出來。

I can see you have put a lot of time into it.我相信你在制定這個計劃上一定花了不少精力吧。

We really wish youll have a pleasant stay here.我們真誠地希望你們在這里過得愉快。

Ive been looking forward to visiting your factory.我一直都盼望著參觀貴廠。

Maybe we could start with the Designing Department.也許我們可以先參觀一下設計部門。

These drawings on the wall are process sheets.墻上的圖表是工藝流程表。51 They describe how each process goes on to the next.表述著每道工藝間的銜接情況。

We are running on two shifts.我們實行的工作是兩班倒。

Almost every process is computerized.幾乎每一道工藝都是由電腦控制的。

The efficiency is greatly raised, and the intensity of labor is decreased.工作效率大大地提高了，而勞動強度卻降低了。

All products have to go through five checks in the whole process.所有產品在整個生產過程中得通過五道質檢關。

We believe that the quality is the soul of an enterprise.我們認為質量是一個企業的靈魂。

Therefore, we always put quality as the first consideration.因而，我們總是把質量放在第一位。

I hope my visit does not cause you too much trouble.我希望這次參觀沒給你們增添太多的麻煩。

Do we have to wear the helmets?

我們得戴上防護帽嗎？

60Is the production line fully automatic?

生產線是全自動的嗎？

What kind of quality control do you have?

你們用什么辦法來控制質量呢？

All products have to pass strict inspection before they go out.所有產品出廠前必須要經過嚴格檢查。

Im impressed by your approach to business.你們經營業務的方法給我留下了很深的印象。

The product gives you an edge over your competitors, I guess.我認為你們的產品可以使你們勝過競爭對手。

No one can match us so far as quality is concerned.就質量而言，沒有任何廠家能和我們相比。

I think we may be able to work together in the future.我想也許將來我們可以合作。

We are thinking of expanding into the Chinese market.我們想把生意擴大到中國市場。

68The purpose of my coming here is to inquire about possibilities of establishing trade relations with your company.我此行的目的正是想探詢與貴公司建立貿易關系的可能性。

We would be glad to start business with you.我們很高興能與貴公司建立貿易往來

Id appreciate your kind consideration in the coming negotiation.洽談中請你們多加關照。

We are happy to be of help.我們很樂意幫忙。

I can assure you of our close cooperation.我保證通力合作。

Would it be possible for me to have a closer look at your samples?可以讓我參觀一下你們的產品陳列室嗎？

It will take me several hours if I really look at everything.如果全部參觀的話，那需要好幾個小時。

75You may be interested in only some of the items.你也許對某些產品感興趣。76 I can just have a glance at the rest.剩下的部分我粗略地看一下就可以了

77Theyve met with great favor home and abroad.這些產品在國內外很受歡迎。78 All these articles are best selling lines.所有這些產品都是我們的暢銷貨。

79Your desire coincides with ours.我們雙方的愿望都是一致的。

No wonder youre so experienced.怪不得你這幺有經驗。

Textile business has become more and more difficult since the competition grew.隨著競爭的加劇，紡織品貿易越來越難做了。

82Could I have your latest catalogues or something that tells me about your company?

可以給我一些貴公司最近的商品價格目錄表或者一些有關說明資料嗎？

At what time can we work out a deal?

我們什幺時候洽談生意？

I hope to conclude some business with you.我希望能與貴公司建立貿易關系。

We also hope to expand our business with you.我們也希望與貴公司擴大貿易往來。

This is our common desire.這是我們的共同愿望。

I think you probably know China has adopted a flexible policy in her foreign trade.我想你也許已經了解到中國在對 外貿 易中采取了靈活的政策。

Ive read about it, but Id like to know more about it.我已經知道了一點兒，但我還想多了解一些。

89Seeing is believing.百聞不如一見。

How would you like to proceed with the negotiations? 你認為該怎樣來進行這次談判呢？

久仰 I’ve heard so much about you.好久不見了 Long time no see.辛苦了 You’ve had a long day.You’ve had a long flight.尊敬的朋友們 distinguished/Honorable/Respected friends

閣下(多用于稱呼大使)Your Excellency

我代表廣州市政府歡迎各位朋友訪問北京.On behalf of the Guangzhou Municipal government, I wish to extend our warm welcome to the friends who have come to visit Beijing.對您的大力協助，我謹代表廣州市政府表示衷心的感謝。On behalf of the Guangzhou Municipal government, I wish to express our heartfelt thanks to you for your gracious assistance.在廣州過得怎么樣？ How are you making out in Guangzhou?

我一定向他轉達您的問候和邀請.I’ll surely remember you and your invitation to him.歡迎美商來廣州投資.American businessmen are welcome to make investment in Guangzhou.歡迎多提寶貴意見.Your valuable advice is most welcome.不虛此行 It’s a rewarding trip.您的日程很緊,我們的會見是否就到此為止.As you have a tight schedule, I will not take up more of your time.請代我問候...先生 please remember me to Mr.感謝光臨 Thank you so much for coming.歡迎再來 Hope you’ll come again.歡迎以后多來廣州 Hope you’ll visit Guangzhou more often.請留步,不用送了.I will see myself out, please.多保重 Take care.祝您一路平安.Have a nice trip.愿為您效勞。At your service.為…舉行宴會/宴請 host a dinner/banquet/luncheon in honor of …

歡迎宴會 welcome dinner

便宴 informal dinner

第五篇：外貿業務員找客戶的網站

外貿業務員找客戶的網站

1.易創電子商貿

2.中國黃頁

3.貿易黃

4.臺灣黃頁 http://yellowpage.com.tw

5.外國企業中文網（億經國際商貿網

6.電子商務廣

10.在線貿易展覽

12.阿里巴巴

13.貿易張貼 tradepost-chat.com

14.貿易總匯

15.臺灣制造商 http://.tw

17.臺灣商業貿易機會.tw

18.產品在線

19.香港產品.hk

20.印度貿易

21.印度投資

22.泰國進出口 http://thai-imex.com/

23.泰國貿易公告板

24.印尼貿易區 http://indotradezone.com

25.土耳其商務網

26.土耳其外貿中心

27.以色列商會

29.巴基斯坦商業星火

30.新加坡貿易網 http://tradelink.com.sg

31.新加坡亞洲商業

32.聯合國貿易發展中心 http://eto.untpdc.org

33.澳洲商務

34.澳洲國際商務論壇

35.伊朗黃頁

36.貿易快遞 http://trade-express.com

37.珠穆瑯瑪數字顛峰

中東網站大全

沙特各商會名錄及其網址 沙特財政部、商工部、計劃部網址沙特工商理事會 http://www.tmdps.cn.sa

農業部 http://

阿聯酋網上門戶 http://

阿聯酋黃頁 http://uae-ypages.com

阿聯酋工商業協會 http://

黎巴嫩貝魯特工商會 http://.lb

黎投資貿易咨詢網 http://

貝魯特港網站 http://

黎巴嫩投資網站 http://.lb

埃及商會 伊朗商會

埃及出口商協會 http://

伊朗貿易站 http://

伊朗發展出口中心 http://

商會 http://>

伊朗地毯股份公司 http://

伊比聯合商會 http:// >

伊朗貿易協會 http://

伊朗貿易協會（Iranian Trade Associatio）http:///

伊朗黃頁（Iran Yellow Pages）http:///

巴基斯坦聯邦商業部 http://.pk

巴基斯坦出口促進局 http://

約旦國家信息系統 http://

塞浦路斯 土耳其

塞浦路斯政府網站 http:///

其他

印度進出口商指南 http:// 巴勒斯坦工商會 http:// 中東商務網站 http:///