第一篇：空乘英語
空乘口語，空乘英語，空乘服務英語
一.歡迎詞:
Good morning(Afternoon,Evening)Ladies and gentlemen :
The crew member of XX Airlines has the pleasure of welcoming you aborad.Would you please put your seat in the upright position,fasten your seat belts and lock your table in place.We will be taking off in a few mimutes.You are reminded that smokingand telephone-operation are not permitted at any time during flight.Please use your “call button” if you require assistance-our crew
will attend to your needs.We hope you enjoy a pleasant flight and
thank you for choosing XX Airlines.Ladies and gentlemen:
Welcome aboard___Airlines FLT___to___.(With an intermediate stop in___).Your flight is under the command of Captain___.I am the chief purser___,in addition,we have___cabin attendants,___from Thailand,who will be available through the flight to serve you.Please let us know if you need assistance.Thank you.各位貴賓:
歡迎您搭乘___航空，第___號班機(經過___)前往___。
今天的飛行是由本機機長___、事務長/座艙長___、___位空服員、___位___籍空服員為大家服務，如果您需要任何協助，請通知空服人員。
二.安全示范
DOMO 1
Ladies and gentlemen :
Your cabin attendants have just demonstrated the proper method
of using the life jacket(and oxygen mask.)
Please refer to the emergency instruction card in the seat pocket
for more information.Thank you.
DOMO 2
Ladies and gentlemen :
For your safety,this aircraft is fully equipped with emergency equipments.We will explain the location and method of use.There are
eight emergency exits located on the left and right sides respectively.They are identified by the exit signs.Life jackets are under your seats.In case of emergency,put the jacket over your head,then bring the straps from behind
you to the front as the attendant is demonstrating.Fasten the straps and pull tight.The jacket will be automatically
inflated by pulling the two red tabs at the bottom.There are two mouth pieces inside the life jacket which can be
used to inflate the vest by blowing air into them.The oxygen masks arein panel over your head.If there is any change in the pressure,the masks will fall automatically.The masks are as shown.When the masks fall,pull one of them to your face.Cover your nose and mouth then breath normally.Place the strap over your head to keep the mask in place.If you have an infant,put your mask on first,then put the infant's mask on.Each seat is provided wiht seat belts.Please keep them fasted
whenever seated.Just pull the buckle to unfasten them.Please refer to the emergency instruction card in seat pocket
for more imformation.Thank you.三.飛機即將起飛前
Ladies and gentlemen :
We will be taking off shortly.Please make sure that yourseat belts are fastened.Thank you.
四.預期通過亂流區
Ladies and gentlemen :
We will be passing through turbulent air.For your safety,please remain seated and fasten your seat belts.Thank you.
遇亂流時:
We will be passing through turbulence.For your own safety,please remain seated and fasten your seat belt.Thank you.我們即將經過一段不穩定的氣流，為了各位的安全，請留在座位上，將安全帶系好。謝謝。
五.降落前
Ladies and gentlemen :
We will soon be landing at the____(Interational)Airport,would you please put you seat in the upright position ,fasten your seat belts and lock yourtable in place.Thank you.
第二篇：空乘英語
(1)aircraft(2)belly機腹(3)nose gear鼻輪
(4)retractable landing gear 伸縮起落架(5)rudder 尾舵
(6)propeller 推進器(7)wing 機翼(8)fuel 油料(9)tank 油箱
(10)radome 雷達(11)fuselage 機身(12)break-in area 逃生窗
(13)undercarrage bay 貨艙(14)air brake 煞車(15)panel 儀表板
(16)flight deck(cockpit)前艙(17)galley 廚房(18)seat belt安全帶
(19)slide 充氣滑梯(逃生用)(20)survival kit(first aid kit)救生品
(21)water extinguisher 滅火器(22)dry chemical extinguisher 乾粉滅火器
(23)latch 栓子(24)tray table 餐桌(25)smoke hood 防煙面罩
(26)waste bin 垃圾桶(27)grab handle 扶手(28)sink 水槽
(29)observers seat 觀察位(前艙)(30)telescopic viewer 門孔
(31)soap dispenser 給皂器(32)bassinet嬰幼兒睡床(33)ditching水上迫降
(34)water evacuation 水上逃生(35)land evacuation 陸上逃生
(36)axe 斧頭(在駕駛艙)(37)trolly 餐車(38)torch 手電筒
(39)armrest 扶手(40)reading light閱讀燈(41)call button呼叫鈕
(42)air traffic control 航路管制(43)control tower 塔臺
(44)operation & dispatcher 簽派員(45)cruize平航(46)runway 跑道
(47)taxiway 滑行道(48)I.D.L 國際日線(49)time zone 時區
(50)estimated time of arrival(ETA)預計到達時間
(51)estimated time of departure(ETD)預計起飛時間
(52)apron圍裙(53)jet lag 飛機時差癥(54)tail wind 順風(55)head wind 逆風
(56)jetway(passenger bridge)空橋(57)crew 機組員(58)infant 嬰兒
(59)unaccompanied minor(UM)沒有家長同行ㄉ小孩(60)briefing 任務提示
(61)home base 基地(62)pilot(captain)機長(63)co-pilot(first officer)副機長
(64)clear air turbulence 晴空亂流(65)air current氣流(66)non-endorsable 禁止轉讓(票)
(67)stand-by 地面待命(68)stop-over 中站停留(69)layover 外站過夜
(70)refueling stop 加油停留(71)transit passenger 轉機旅客
(72)waiting lounge 候機室(73)baggage inspection 行李檢驗
(74)hand baggage 手提行李(75)umaccompanied baggage 托運行李
(76)custom 海關(77)quarantine 檢疫(78)immigeration 移民局
(79)baggage tag 行李簽(80)connection 班機接駁(81)destination 目的地
(82)free baggage allowance 行李重量限制(83)general declaration 艙單
(84)load factor 載客率(85)on time performance 準點率(86)LOST-N-FOUND 失物招領
(87)confirmation 確定(88)reissued ticket 重開的票
(89)passenger manifst 旅客名單(90)wheelchair 輪椅
(91)ground staff 地勤(92)take off 起飛(93)live vest救生衣
(94)non-stop flight 直飛班機(95)immigeration card 入境表格
(96)terminal航空站(97)hijack 劫機(98)demonstration 示范
(99)evacuate 疏散(100)traffic congestion 航路擁擠
第三篇：空乘常用英語
空乘常用英語：
乘客與飛機工作人員
international passenger 國際旅客 domestic passenger 國內旅客
connecting passenger 轉機旅客
transit passenger 過境旅客
stand-by 候補旅客
no-show 誤機者
unaccompanied passenger 無人陪伴兒童
handicapped passenger 殘疾旅客
departing passenger 出港旅客
arriving passenger 進港旅客
flight crew 機組人員
captain 機長
pilot 飛行員
copilot 副駕駛員
flight engineer 飛行機械師
stewardesscabin attendantair hostess 女乘務員空中小姐
steward 男乘務員
purserchief attendant 乘務長
chief purser 主任乘務長
air crew 空勤人員
ground crew 地勤人員
ground service staff 地面服務人員
navigtor 領航員
Main Facilities in the Airport 機場主要設備
aerodromeairport 飛機場
alternate airfield 備用機場
control tower 管制塔臺
hangar 機庫
fuel farm 油庫
emergency service 急救站
localizer 航向信標臺定位信標
weather office 氣象站
runway 跑道
taxiway 滑行道
parking bay 停車位置
maintenance area 維修區
terminal departure building 機場大廈候機樓
international departure building 國際航班出港大廈
seeing-off deck 送客臺
domestic departure lobby 國內線出港候機廳 coffee shop 咖啡室
special waiting room 特別休息室
quarantine 檢疫
Customs 海關
emigration control 出境檢查
snack bar 快餐部
automatic door 自動出入門
arrival lounge 到達大廳
departure lounge 離港大廳
transit lounge 過站大廳
telephonetelegramfax room 電話電報傳真間
stand-by ticket counter 補票處
flight inＦＯＲＭation board 航班顯示板
check-in counter 辦理登機手續柜臺
transfer correspondence 中轉柜臺
carousel 旋轉行李傳送帶
public address 廣播室
dispatch office 簽派室
police office 機場公安局（警察局）
boby temperature scanner 體溫檢測儀
medical centre 醫療中心
escalator 自動扶梯
elevator（升降式）電梯
movingautomatic walkway 自動步道
air bridge 登機廊橋
airport fire service 機場消防隊
catering department 配餐供應部門
duty-free shop 免稅商店
airtelairport hotel 機場賓館
VIP room 貴賓室
main lobby 主廳
freight buildingcargo centre 貨運大廈貨運中心
security centre 保安中心
imports shop 進口商品店
entrance 入口
passenger route 旅客通道
boarding gate No.18 第18號登機橋
bosrding gate besides No.16 第16號以外登機橋
inＦＯＲＭation counteroffice 問詢處
lavatory 衛生間
international arrival building 國際航班到達大廈
taxi stand 出租汽車站
demestic connection counter 國內線聯運柜臺 exit 出口
hotel and limousine service 旅館及機場交通服務處
limousine stand 機場交通車站
waiting room 休息室
exchange and tax payment 兌換及付稅
Customs personnel 海關人員
Customs inspection counter 海關檢查柜臺
baggage claim area 行李認領區
immigration control 入境檢查
plant quarantine 植物檢疫
animal quarantine 動物檢疫
connection counter 聯運柜臺
arrival lobby 入境旅客休息室
security check station 安全檢查站
A passenger doesn“t take the seat assigned him.）SExcuse me，sir.May I see your boarding pass
P1According to my seat number.I think maybe I ought to be seated in the middle of the cabin.But since I got up this morning，I“ve got a slight headache，and my stomach feels a little upset.So I want to take a seat near the lavatory.Would it be possible for me to sit here
SI appreciate your problem.But you should be seated in the assigned seat，in order to ensure proper weight and balance for the aircraft when it takes off.Would you please go back to your assigned seat for the time beingAfter it takes off，you may return to this seat.p1OK，I see....p2Excuse me，Miss.Do you mind if I ask you a question SGo ahead.P2The man over there is a friend of mine.I wonder if I could sit next to him.SWell.Let me try to talk with the girl beside him to change the seat with you.Follow me，please.May I trouble you，MissThe man over there woule like to sit together with the passenger here.Would you be kind enough to chenge to another seat P3OK，no problem.SThank you，Miss.p2Thanks a lot.SYou“re welcome.1、Would you like to read these news papers or magazines 您想看這些報紙或雜志嗎
2、Would you like anything to drink first 您想先喝點什么
3、Here is today““s menu．what would you like to have 這是今天的菜單，你想吃些什么
4、Thank you for waiting sir．Here you are．Anything more 謝謝，讓您久等了。這是您的飯和咖啡，還要點什么
5、How about the sweet 甜食要不要
6、May I clear up your table now 現在可以收拾您的桌子嗎
7、Are you going to study there or just for sight seeing 你是去學習還是只去旅游
8、The flight has been delayed because of bad weather．
由于天氣惡劣，航班已經延誤。
9、We can““t take off because the airport is closed due to poor visibility.由于低能見度，機場關閉，我們不能起飛。
10、Our plane is bumping hard．please keep your seat belt fastened。
我們的飛機顛簸得厲害，請系好安全帶。Before Take-Off
起飛前
1.Morning，madam（Sir）.Welcome board!早上好，女士（先生）。歡迎登機！
2.May I introduce myself，I““m ___，the chief purser of this flight.請允許自我介紹。我叫___，本次航班的乘主任務長。
3.Morning，sir.Welcome aboard.Business class or economy 早上好，先生。歡迎登機。坐公務還是經濟艙？
4.Follow me，please.Your seat is in the middle of the cabin.請跟我來，您的座位在客艙中部。
5.An aisle seat on the left side------Here you are，sir.是左邊靠走廊座位------這是您的座位。
6.I’m afraid you are in the wrong seat.20C is just two rows behind on the other aisle.恐怕您坐錯位子了，20C正好在那邊走廊的后二排。
7.Excuse me for a second，I’ll check.請稍等一下，我查查看。
8.The plane is about to take off.Please don““t walk about in the cabin.飛機馬上要起飛了，請不要在客艙內走動。
9.You know the weather in Hongkong is not so good.It has been delayed.你知道香港的天氣不太好，飛機延誤了。
10.Air China Flight CA937 leaves at 0730 in the morning.中國國際航空公司CA937航班，上午7：30起飛。
11.Flight No.926，leaving Tokyo at 1740，flies nonstop back to Beijing.CA926航班17：40離開東京直飛回北京。
12.You’re flying economy class.Is that right 您是坐經濟艙，對嗎？
Emergency Situation 緊急情況
1.Fasten your seat belts immediately.The plane will make an emergency landing because of the sudden breakdown of an engine.（本人希望這句話永遠不要從CC口里說出來）馬上系好安全帶。由于飛機發動機出現故障，將做緊急迫降。
2.Don““t panic!不要驚慌。
3.Our captain has confidence to land safely.All the crew members of this flight are well trained for this kind of situation.So please obey instructions from us.我們的機長完全有信心安全著陸。我們所有的機組人員在這方面都受過良好的訓練，請聽從我們的指揮。
4.Take out the life vest under your seat and put it on!從座椅下拿出救生衣，穿上它！
5.Don““t inflate the life vest in the cabin and as soon as you leave the aircraft，inflate it by pulling down the red tab.請不要在客艙內將救生衣充氣！一離開飛機立即拉下小紅頭充氣。
6.Put the mask over your face!戴上氧氣面罩！
7.Bend your head between your knees!把你的頭彎下來放在兩膝之間！
8.Bend down and grab your ankles.彎下身來，抓住腳踝。
9.Get the extinguisher.拿滅火器來！
10.Open seat belts.Leave everything behind and come this way!解開安全帶，別拿行李，朝這邊走！
11.This plane has eight emergency exits.Please locate the exit nearest to you.本架飛機有八個安全門，請找到離你最近的那個門。
12.Jump and slide down!跳滑下來
第四篇：空乘英語
z空乘英語——服務（service）
1、您想看這些報紙或雜志嗎?
Would you like to read these news papers or magazines?
2、您想先喝點什么?
Would you like anything to drink first?
3、這是今天的菜單，你想吃些什么?
Here is today's menu．What would you like to have?
4、謝謝，讓您久等了。這是您的飯和咖啡，還要點什么?
Thank you for waiting sir．Here you are．anything more?
5、甜食要不要?
How about the sweet?
6、現在可以收拾您的桌子嗎?
May i clear up your table now?
7、你是去學習還是只去旅游?
Are you going to study there or just for sight seeing?
8、由于天氣惡劣，航班已經延誤。
The flight has been delayed because of bad weather．
9、由于低能見度，機場關閉，我們不能起飛。
We can''t take off because the airport is closed due to poor visibility.10、我們的飛機顛簸得厲害，請系好安全帶。
Our plane is bumping hard．please keep your seat belt fastened。
空乘英語——起飛前（before take-off）
1.Morning, madam（sir）.Welcome aboard!
早上好，女士（先生）。歡迎登機！
2.May i introduce myself, I'm ___, the chief purser of
this flight.請允許自我介紹。我叫___，本次航班的乘主任務長。
3.Morning, sir.Welcome aboard.business class or economy?
早上好，先生。歡迎登機。坐公務還是經濟艙？
4.Follow me, please.Your seat is in the middle of the cabin.請跟我來，您的座位在客艙中部。
5.An aisle seat on the left side------here you are, sir.是左邊靠走廊座位------這是您的座位。
6.I'm afraid you are in the wrong seat.20c is just two rows behind on the other aisle.恐怕您坐錯位子了，20c正好在那邊走廊的后二排。
7.Excuse me for a second, I'll check.請稍等一下，我查查看。
8.The plane is about to take off.please don't walk about in the cabin.飛機馬上要起飛了，請不要在客艙內走動。
9.You know the weather in hongkong is not so good.It has been delayed.你知道香港的天氣不太好，飛機延誤了。
10.Air China flight ca937 leaves at 0730 in the morning.中國國際航空公司ca937航班，上午7：30起飛。
11.Flight no.926, leaving Tokyo at 1740, flies nonstop back to beijing.ca926航班17：40離開東京直飛回北京。
12.You’re flying economy class, is that right?
您是坐經濟艙，對嗎？
空乘英語——緊急情況（emergency situation）
1.Fasten your seat belts immediately.The plane will make an emergency landing because of the sudden
breakdown of an engine.馬上系好安全帶。由于飛機發動機出現故障，將做緊急迫降。
2.Don''t panic!
不要驚慌。
3.Our captain has confidence to land safely.All the crew members of this flight are well trained for this kind of situation.So please obey instructions from us.我們的機長完全有信心安全著陸。我們所有的機組人員在這方面都受過良好的訓練，請聽從我們的指揮。
4.Take out the life vest under your seat and put it on!
從座椅下拿出救生衣，穿上它！
5.Don''t inflate the life vest in the cabin and as soon as you leave the aircraft, inflate it by pulling down the red tab.請不要在客艙內將救生衣充氣！一離開飛機立即拉下小紅頭充氣。
6.Put the mask over your face!
戴上氧氣面罩！
7.Bend your head between your knees!
把你的頭彎下來放在兩膝之間！
8.Bend down and grab your ankles.彎下身來，抓住腳踝。
9.Get the extinguisher.拿滅火器來！
10.Open seat belts.Leave everything behind and come this way!
解開安全帶，別拿行李，朝這邊走！
11.This plane has eight emergency exits.Please locate the exit nearest to you.本架飛機有八個安全門，請找到離你最近的那個門。
12.Jump and slide down!
跳滑下來
你們好！（新年好/____節快樂/）
歡迎您選乘上海航空公司班機,由____前往____。我是本次航班乘務長。我們乘務組非常高興與您同行，并將竭誠為您服務。
本次航班飛行距離____公里，飛行時間預計____。對于本次航班的延誤，我們深表歉意。為了保證飛行安全，請您關閉移動電話及其他電子設備。本次航班為禁煙航班，請您在飛行全程中不要吸煙。稍后我們將播放本架飛機的安全須知錄像，請您注意觀看。謝謝！Ladies and gentlemen：
Good(morning/afternoon)!（Happy New Year/Happy ___）Welcome aboard Shanghai Airlines’ flight, from ____to ____.I am the purser of this flight.We’re glad to fly with you and would like to be at your service.The air distance of this flight is ____ kilometers and the flight time is expected to be ____.We apologize for the delay in departure.To ensure your safety, please switch off your mobile phones and all other electronic devices.This is the No-Smoke flight.Please refrain from smoking during the whole flight.Now we would like to familiarize you with the safety instructions.Please give your attention for a few minutes.Thank you!
女士們、先生們：
感謝您（鞠躬）在這段旅途中對我們工作的支持和配合。
現在飛機已經開始下降，請您座好、系好安全帶，打開遮陽板，并關閉所有電子設備。謝謝！Ladies and gentlemen：
We would like to thank you for your support and cooperation during this flight.The airplane is now descending.Please fasten your seat belt, open your window shade and switch off all the electronic devices.Thank you!
女士們、先生們：你們好！
現在由客艙乘務員向大家介紹氧氣面罩、安全帶的使用方法和緊急出口的位置。Ladies and gentlemen：
Now we will explain the use of the oxygen mask, seat belt and location of the exits.氧氣面罩儲藏在您的座椅上方。發生緊急情況時面罩會自動脫落。氧氣面罩脫落后，請用力向下拉面罩，將面罩罩在口鼻處，把帶子套在頭上進行正常呼吸。
Your oxygen mask is in the compartment over your head.It will drop in front of you automatically when needed.If you see the mask, pull the mask toward you.Place the mask over your nose and mouth and slip the elastic band over your head.Within a few seconds the oxygen flow will begin.座位上安全帶使用時請將連接片插入鎖扣內，當飛機起飛、著陸和飛行中遇到顛簸以及“系好安全帶”指示燈亮時，請您將安全帶扣好系緊。解開時，先將鎖口打開，然后拉出連接片。Please make sure your seat belt is securely fastened during taxiing, take-off, landing and encountering air turbulence or whenever the Fasten Seat Belt signs are ON.救生衣儲藏在您座椅下方/上方，使用時取出，經頭部穿好，將帶子扣好系緊，然后打開充氣閥門，但在客艙內請不要充氣。充氣不足時，請將救生衣上部的兩個人工充氣管拉出，用嘴向里充氣。請拔出救生衣上的電池銷。
Your life vest is in the compartment under your seat/over your head.To put the vest on, slip it over your head, then fasten the buckles and pull the straps tight around your waist.Then pull the inflation tab.Please do not inflate it while you are in the cabin.If your vest is not inflated enough, you can also inflate it by blowing into the mouth-pieces.Pull out the battery pin once you leave the plane.本架飛機除通常出口外，在客艙左、右側還有緊急出口，分別標有緊急出口的明顯標志。
There are emergency exits on both sides of the aircraft in addition to the main entrance doors, and all exits are clearly marked.如電源失效，安裝在地板上的應急路徑燈將發出亮光，白（藍）色為撤離路徑燈，紅色為出口燈。
If there is a loss of electrical power, emergency track lights installed near the floor will illuminate.White(blue)lights lead to red lights, which indicate the exits.在您前面座椅背后的口袋里備有安全須知卡，請您仔細閱讀。
For further information, you will find a leaflet of safety instructions in the seat pocket in front of you.Thank you!（鞠躬）
1.女士們，先生們:
現在客艙乘務員將進行飛行前安全檢查，請您系好安全帶，打開遮陽板，并確認所有電子設備已關閉。謝謝！
Ladies and gentlemen:
Now the cabin crew will make pre-flight safety check.Please fasten your seat belt, open the window shade, and make sure all electronic devices have been switched off.Thank you!
2.女士們，先生們:
現在飛機已經離開 前往。
旅途中我們為您提供 點心/正餐/小吃/熱便食及各類飲料，同時還為您準備了書報雜志。（本架飛機設有聽音裝置，您可以用耳機欣賞不同的節目。）
今天航班的機長業務熟練，技術精湛，是一位具有多年安全飛行經驗和保持良好飛行記錄的出色機長。同時，我們的“親情使者”具有豐富的服務經驗，將專職負責特殊旅客和特殊照顧的服務。
（本次航班榮幸地被中國民用航空總局命名為文明航班。）
（本次航班榮幸地被民航華東管理局 命名為/確定為創建 文明航班。）
（本次航班榮幸地被上海航空公司 命名為/確定為創建 文明航班。）
為了您在旅途中的安全，當您入坐時，我們建議您系好安全帶。
飛行中如有任何需求，請和客艙乘務員聯系。祝您旅途愉快！謝謝！
Ladies and Gentlemen:
We have just left for.During our trip, we shall provide the service of refreshments/meals/a snack/dinners/lunch/ with beverages.We have prepared newspapers, magazines for you.(This aircraft has audio system;you can use the earphone to choose what you like.)
Our captain is a pilot with rich flying experiences.As a result, his perfect flying skills will assure you a safe journey.Meanwhile, our“Amiable Angel(s)”in the cabin.Who has/have rich working experiences, will take care of the special passengers.To ensure your safety during the flight, we advise you to fasten your seatbelt while seated.If you have any needs or requirements, please let us know.Wish you a pleasant journey!Thank you!
2.女士們，先生們：
上航常旅客計劃獎項豐富、里程累積長期有效，如果您有意加入我們的?？陀媱潱上虺藙諉T索取申請表。您填完以后可以直接交給乘務員，或者郵寄給上航的“常旅客服務中心”。已經持卡的旅客，請出示會員卡，我們將為您累積里程。謝謝！
Ladies and Gentlemen:
Our “Frequent Flyer Program" is good for passengers who flying with Shanghai Airlines.And there is no expiry date for your accumulated mileages.If you want to join the program, you can get application form from our cabin crew.After finishing the form, you can return it to our cabin crew, or mail the form to our Frequent Flyer Center.If you have the member card, we will record mileages right now.Thank you!
3.女士們，先生們：
為了保證您在旅途中得到良好的休息，我們將調暗客艙燈光，需要閱讀書刊的旅客，可打開閱讀燈。請您在休息期間系好安全帶。如您需要幫助，請按呼喚鈴。（由于飛機將在清晨到達，我們建議您拉下遮陽板，以免陽光干擾您的休息。）謝謝！
Ladies and gentlemen:
To ensure you a good rest, now we will dim the cabin lights.If you would like to read, you may use the reading light.We advise you to keep your seat belt fastened, as a precaution against sudden turbulence.Your cooperation in keeping the cabin quiet will be appreciated.Please press the call button for service.(Since we will be arriving in the morning, you are suggested to close the window shade.)Thank you!
4.女士們，先生們：
本架飛機預計 到達 機場。地面溫度為攝氏 度，華氏 度。謝謝！
（飛機即將下降，我們將關閉機上娛樂系統，乘務員將到您面前收取耳機。）
Ladies and Gentlemen:
Our flight is expected to arrive at Airport at AM/PM.The ground temperature is degrees centigrade or degrees Fahrenheit.(As we will be landing shortly, please have your headsets ready for our collection.)Thank you!
女士們、先生們：
感謝您（鞠躬）在這段旅途中對我們工作的支持和配合。
現在飛機已經開始下降，請您座好、系好安全帶，打開遮陽板，并關閉所有電子設備。謝謝！Ladies and gentlemen：
We would like to thank you for your support and cooperation during this flight.The airplane is now descending.Please fasten your seat belt, open your window shade and switch off all the electronic devices.Thank you!
5.女士們，先生們：
我們已經抵達機場。（外面正在下 雨/雪，下機時請注意地面路滑。）飛機仍在滑行，請您不要離開座位，并保持移動電話置于關斷狀態。當安全帶指示燈熄滅后，再解開安全帶。打開行李架時，請注意安全，以免行李滑落。您的交運行李請到候機樓行李提取處領取。（需要轉機的旅客請您到候機樓出發大廳辦理手續。）
〔繼續前往____的旅客，請您稍后下機，請將手提物品置于行李架內，貴重物品請隨身攜帶。下機后請向地面人員領過站登機牌，并留意候機樓廣播通知?！?/p>
（對于本次航班的延誤，我們再次深表歉意。）
感謝您選乘上海航空公司班機，下次旅途再見。謝謝！
Ladies and gentlemen:
We have landed at airport.(It’s raining/snowing outside.Please watch your steps.)The plane is now still taxiing;please don not open your seat belt until the Fasten Seat Belt Sign goes off.Please do not turn on your mobile phone before you deplane.Take care when opening the overhead compartment.Your checked baggage may be claimed in the terminal.(Transit passengers please proceed
to the departure hall in the terminal building to arrange for your connecting flight.)
[Passengers continuing the flight with us, please take your flight ticket and boarding pass with you to obtain your transit-boarding pass in the terminal building later.Your hand baggage may be left in the compartment, but take valuables with you.Please pay attention to the announcement in the terminal.]
(We apologize again for the delay.)
Thanks for choosing Shanghai Airlines, and we are looking forward to serving you again.Thank you & Good-bye!
6.女士們，先生們：
現在飛機已經停穩，您可以從客艙的 前/后 門下飛機。下機時，請您檢查一下是否已帶齊了所有的隨身行李，非常感謝您選乘上海航空公司班機。下次旅途再見！謝謝！
Ladies and gentlemen:
Now our plane has arrived at the assigned position.Please check to take all your belongings with you and disembark from the forward exit/from either the forward exit or the rear one.We thank you for choosing Shanghai Airlines today.Have a nice day.Thank you!
7.女士們先生們：
本架飛機錄像系統出現故障，無法為您提供錄像節目。我們深表歉意。感謝您的諒解和協助！Ladies and Gentlemen:
Due to the malfunction of Video system, we could not play TV program for the time beingWe apologize for any inconvenience caused.Thank you.女士們、先生們：
我們接到機長的通知，由于____：
a、航路中/到達地機場/出發地機場天氣狀況不佳；
b、機械故障，需要維修；
c、航空管制/航路管制/跑道擁擠，等待起飛命令；
d、部分旅客尚未登機/旅客乘機手續尚未辦妥；
e、等待轉港/轉機旅客；
f、貨物超重/行李裝載/貨物裝載；
g、臨時增加食品/等候食品裝載；
h、文件交接工作尚未完成；
i、罷工；
j、____位旅客臨時取消行程，出于安全考慮，地面工作人員正在查找他們的行李；k、天氣異常寒冷，飛機上/跑道上，有冰雪需清除；
飛機將推遲____小時____分鐘以后起飛，請您在座位上休息，請不要吸煙?，F在客艙乘務員會為您提供飲料/餐食/點心，如有進一步的消息，我們將及時通知您。謝謝！
Ladies and gentlemen:
Attention please, we get notice from the captain that:
a、Because of bad weather conditions on our scheduled route /over the airport.b、As there is a technical problem that is now being corrected.c、As we are waiting for departure clearance instructions from Air traffic Control Tower.d、As we are waiting for(a)____passenger(s)who has(have)not joined us on time/As the boarding formalities of ____a passenger(s)is(are)not completed.。
e、As we are waiting for interline passengers,f、As we need more time for loading of cargo/baggage.g、We are waiting for catering.h、Due to the late arrival of the important documents.i、Because of a strike at____.j、As some of the passengers temporarily cancelled their trip, we have to unload their checked-baggage.k、Because of extraordinary cold weather, we should wait for snow/icing clearing.Our flight will be delayed for about____.Please remain in your seat and do not smoke.Now we will supply beverages/ dinner/ snake.We will inform you of further details as soon as possible.Thank you for your cooperation!
第五篇：空乘英語
空乘英語——服務（service）
1、您想看這些報紙或雜志嗎?
Would you like to read these news papers or magazines?
2、您想先喝點什么?
Would you like anything to drink first?
3、這是今天的菜單，你想吃些什么?
Here is today''s menu．What would you like to have?
4、謝謝，讓您久等了。這是您的飯和咖啡，還要點什么?
Thank you for waiting sir．Here you are．anything more?
5、甜食要不要?
How about the sweet?
6、現在可以收拾您的桌子嗎?
May i clear up your table now?
7、你是去學習還是只去旅游?
Are you going to study there or just for sight seeing?
8、由于天氣惡劣，航班已經延誤。
The flight has been delayed because of bad weather．
9、由于低能見度，機場關閉，我們不能起飛。
We can''t take off because the airport is closed due to poor visibility.10、我們的飛機顛簸得厲害，請系好安全帶。
Our plane is bumping hard．please keep your seat belt fastened。
空乘英語——起飛前（before take-off）
1.Morning, madam（sir）.Welcome aboard!
早上好，女士（先生）。歡迎登機！
2.May i introduce myself, I'm ___, the chief purser of
this flight.請允許自我介紹。我叫___，本次航班的乘主任務長。
3.Morning, sir.Welcome aboard.business class or economy?
早上好，先生。歡迎登機。坐公務還是經濟艙？
4.Follow me, please.Your seat is in the middle of the cabin.請跟我來，您的座位在客艙中部。
5.An aisle seat on the left side------here you are, sir.是左邊靠走廊座位------這是您的座位。
6.I'm afraid you are in the wrong seat.20c is just two rows behind on the other aisle.恐怕您坐錯位子了，20c正好在那邊走廊的后二排。
7.Excuse me for a second, I'll check.請稍等一下，我查查看。
8.The plane is about to take off.please don't walk about in the cabin.飛機馬上要起飛了，請不要在客艙內走動。
9.You know the weather in hongkong is not so good.It has been delayed.你知道香港的天氣不太好，飛機延誤了。
10.Air China flight ca937 leaves at 0730 in the morning.中國國際航空公司ca937航班，上午7：30起飛。
11.Flight no.926, leaving Tokyo at 1740, flies nonstop back to beijing.ca926航班17：40離開東京直飛回北京。
12.You’re flying economy class, is that right?
您是坐經濟艙，對嗎？
空乘英語——緊急情況（emergency situation）
1.Fasten your seat belts immediately.The plane will make an emergency landing because of the sudden
breakdown of an engine.馬上系好安全帶。由于飛機發動機出現故障，將做緊急迫降。
2.Don''t panic!
不要驚慌。
3.Our captain has confidence to land safely.All the crew members of this flight are well
trained for this kind of situation.So please obey instructions from us.我們的機長完全有信心安全著陸。我們所有的機組人員在這方面都受過良好的訓練，請聽從我們的指揮。
4.Take out the life vest under your seat and put it on!
從座椅下拿出救生衣，穿上它！
5.Don''t inflate the life vest in the cabin and as soon as you leave the aircraft, inflate it by
pulling down the red tab.請不要在客艙內將救生衣充氣！一離開飛機立即拉下小紅頭充氣。
6.Put the mask over your face!
戴上氧氣面罩！
7.Bend your head between your knees!
把你的頭彎下來放在兩膝之間！
8.Bend down and grab your ankles.彎下身來，抓住腳踝。
9.Get the extinguisher.拿滅火器來！
10.Open seat belts.Leave everything behind and come this way!
解開安全帶，別拿行李，朝這邊走！
11.This plane has eight emergency exits.Please locate the exit nearest to you.本架飛機有八個安全門，請找到離你最近的那個門。
12.Jump and slide down!
跳滑下來v
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