第一篇：空乘英語口試（共）

Can you work under pressure?

What is your greatest strength?

What is your greatest weakness?

What have you done to correct your weaknesses?

Have you ever failed?

What is your biggest failure?

How do you handle failure?

How do you handle change?

When you are in charge, how do you motivate people?

Describe a time when you resolved a conflict?

How do you handle conflict?

Previous Employment

What is the hardest thing you ever did in your current job?

Why have you held so many jobs?

Do you consider yourself a loyal employee?

What did you like about your last job?

What did you dislike about your last job?

What was your favorite job?

What was your least favorite job?

What have you learned from previous jobs?

How long will you stay with our airline?

What would your coworkers say about you?

What would your previous supervisors say about you?

What were the people like at your last company?

What did you dislike about your last employer?

If you could change one thing about your last employer, what would it be?Were you satisfied with your performance at your last job?Was your previous employer satisfied with your performance?Have you ever been fired?If so, why were you fired?Have you ever been asked to resign from another job?

What will your references say?

Can we check your references?

How many sick days did you take last year?

Is this typical?

Personality and MotivationDo you consider yourself a success?Were you ever under a great deal of pressure?What kinds of decisions are most difficult for you?Why has it taken you so long to find a job?

Why do you want to be a flight attendant?

What part of being a flight attendant interests you most?

What kind of contributions will you make to our airline?

Where else are you interviewing?

Have you applied to other airlines?When are you available to start?What are your outstanding qualities?What interests you most about being a flight attendant?What can you do for us that others can''t?

Describe a difficult problem you''ve dealt with.How important is appearance?

What do you think will be the biggest challenge of being a flight attendant?

What is the best part of being a flight attendant?

Do you have any natural talent or skill, something that comes easy to you?

What do you like to do in your spare time?

How would you handle an abrasive Captain or coworker?Have you ever been described as stubborn or hardheaded? By whom?Do you ever freeze in social situations?Have you ever worked with someone who talked too much? How did you handle it? Are you skilled at sizing people up?Have you ever been part of a problem?Have you ever had to support the directives of higher management, even when you

disagreed with it?

Have you ever lied?

Have you ever broken a law?

Have you ever stolen something?

Have you ever found a work policy or rule to be distasteful? How did you handle it? Have you ever been tempted to break a work rule or policy? What did you do?Why do you want to work for our airline?What kind of experience do you have?

Are you willing to be based wherever the company sends you?

What would you like to be doing ten years from now?

Why should we hire you?

What are your qualifications?

What is your biggest accomplishment?

What are your career goals?How does a flight attendant job fit into your career goals?What personal characteristic best describes you.Do you prefer to work alone or with others?

Do you consider yourself a team player?

Describe your team style.Are you self motivated?

What motivates you?

Describe your relationship with peers.What kind of people do you prefer to work with?Describe your personality?How do you handle criticism?Were you ever unfairly criticized?

Skills

Do you read, write and/or speak a foreign language?

Are you willing to learn a foreign language?

Are you a leader or a follower?

What have you learned from your previous jobs?

What kind of employee are you?What was your favorite subject in school?

What was your least favorite subject in school?Tell us about your leadership skills.What was your major success as a leader?What was your major failure as a leader?

What do you think are the most important components of a practical leadership

philosophy?Whose leadership qualities have you most respected?

Have you incorporated his/her leadership qualities?

Have you ever had an unexpected leadership role? How did it work out?What are your assets?

Whom do you most admire?

Other QuestionsWhat bases does our airline have? What type of aircraft?Who is the president of our company?How long has our airline been in existence?How do you feel about the airline industry?How do you feel about being away from home frequently?How do you feel about relocating?How do you feel about unions?What do you feel is the role of unions?Why do you want to leave your previous employer?

Will we find anything on our background search that you''d like to discuss now?Is there anything you would like to discuss?

Do you have any questions?

回答故事性問題的技巧每一家航空公司在顧用空服員是都有他們自己的標則，可是大致上都是大同小異，如果你能在面試前做好準備，那麼在面試時，就不會因為緊張過度而表現失常。一般航空公司所需要空服員的特質有下列幾點：◎ 值得信賴及誠實◎ 熱忱及信心◎ 姿態及自信◎ 聆聽與溝通的技巧

◎ 自動自發及活力在面試時，有時主考官有會出一先問題，并要求你做一個完整故事性回答。在家里準備時，首先可以擬定幾個問題，寫下可能的回答，并有條理的從過去闡述到現在。答案的內容要包括：◎ 起頭開始敘述整個故事，但注意要保持簡短，并與主題有關不要離題。◎ 結束-告訴他們你從過去的經驗中學到什麼？以及一些你個人的感想。接下來把寫下來的東西重新看一遍，調整所寫的內容。然後用攝影機錄下自己回答的情形。重覆的觀看并不斷的改進。也可以請朋友們給你一些誠實的意見。最後，很重要的一點就是團隊精神與組織能力，其實在面試時，主考官就能看出你是否具備這樣的條件。因為從你的回答中可以看出你是否用心準備過，并利用不同的資訊充實自己。進入面試時◎ 要放松精神、態度從容不迫，并且面帶微笑。◎ 在回答前在心里做一次快速的整理，但不要拖的太久，也不要太明顯。◎ 回答時要口齒清晰，有條不紊的回答。◎ 如果在回答中主考官突然打斷你的回答，并由你的回答中問你其他的問題，千萬不要漏出訝異及慌張的神情。同樣的重覆第一及第二個步驟，記住自己的重點，不要因為主考官混淆了題目，連自己的答案也亂了。關于空乘中英文面試的若干技巧及范文最近很多人問及關于空乘英文面試的技巧以及要求一切正確的范文,我在網上找了一些相關信息,翻譯不一定完全正確,但我看了下大致無誤,希望有所幫助.英文面試的技巧:技巧一：注意英語時態的變化運用

應聘者在參加英語面試前大都作過充分的語言知識的準備與練習。那么在眾多的英語語法規則中為什么要單獨強調時態的運用呢？其一是因為由于和漢語的表達習慣不同，這是一個口語中極其常見的錯誤。但同時來說，時態又是比較基本的語法點，一旦用錯，會讓面試官對面試者的英語能力產生質疑。其二是因為在面試過程中，往往會涉及到很多關于個人經歷，教育背景，工作經驗，職業規劃等方面的問題，因此在表述某件事情或是某個想法的時候，一定要注意配合正確的時態，否則就會造成差之毫厘，失之千里的后果。技巧二：尊重個人及文化差異

任何面試都帶有一定程度的主觀性。也就是說面試官是否欣賞你也可能成為最后的決定性因素。因此在英語面試的過程中，應當盡量避免由于對英語語言的駕馭能力不足，而引發的不敬甚至冒犯。具體而言，主要有兩種做法要特別注意避免。首先是要避免使用過于生僻的單詞，或是地方俚語之類接受群體相對比較小的表達方式。因為這種表達方式很有可能造成聽者的困惑與曲解。其次則是要避免過多，過于主觀地談及宗教文化或時事政治方面的問題。不少面試者出于第一項提到的急于展示英語水平的目的，或是想給面試官留下深刻印象的目的，常常會犯這個錯誤。技巧三：以英語為載體，展示工作才能與英語考試的口試不同，面試人員通常是由航空公司的人事主管，空乘部門主管或公司高層組成，他們更關心和器重的是你的專業知識和工作能力，而英語此時只是一種交流工具，或者說是你要展示的眾多技能中的一種，因此要切忌為說英語而說英語，有些人就怕自己的英語減分，為了希望給面試官留下英語水平高的印象，常常會大量的使用事先準備好的花哨的詞匯及句式，而真正針對面試官所提問題的、與工作有關的個人見解卻很少。最后除了得到一句英語不錯的夸獎之外，恐怕很難有理想的收獲。

中英文范例1:尊敬的各位評委：我是**號選手**，我來自******。中原自古多才俊，在這塊人才輩出的熱土上，涌現出了諸如蘭空飛行員李劍英等天之驕子。如今，在**一中受到了三年優秀教育的我，雖

不能像李劍英那樣架雄鷹搏擊長空，可為了胸中那不滅的翱翔藍天的渴望，為了不辜負我 1米68的身高，不辜負五官端正、舉止端莊、極具親和力的面容，我希望能通過自己的努力成為一名空乘人員，工作在藍天白云間，仰觀宇宙云卷云舒，俯看祖國大好河山。

空乘，一直是一個單純女孩傻傻的夢想，美麗，浪漫，與白云為伴，藍天上的天使，是我對它的理解。也許，我不像天使那樣美麗，但我會發自內心地以乘客至上，乘客才是我的天使。我會關心別人的感受，躬下身子，學會傾聽，學會溝通，學會服務，學會微笑，學會享受飛翔帶給自己和他人的快樂。

也許，我還稚嫩，但我會努力，也希望從你們這里得到一次讓夢想飛翔的機會。我相信，當夢想被賜予一雙翅膀，飛翔再也不是一種渴望，我要飛向那遠方，跨越那大海高山白云藍天世界。我知道我要的那種幸福就在那片更高的天空，我要飛翔，我要陽光，我要飛得更高。

中英文范例2:

有這樣一個女孩，喜歡做夢喜歡幻想，他經常夢到飛翔，夢到銀河，回味那夢境，回味那美好，希望自己有一天真的能夠觸摸藍天，被白云環繞。

這個女孩就是我，今年18歲，射手座，有開朗的性格，身高1.65米，體重有些不合格，在高三這樣的特殊時期已不是當年那個窈窕的我，我一定會恢復完美的身材，希望老師能理解。還有最重要的一點，我有像幼兒園阿姨一樣可愛的臉。

我就是我，此時沒有完美身材，但有完美笑臉來自****學校的 小雅

英文對照 版本1:

Have a such girl, like to have a dream being fond of fantasy, often, he dreams about flight , dreams about Milky Way , ponders over that dreamworld , ponders over that fine , hope that self is had one naive can to touch blue sky , is encircled by white cloud.This girl is me , this year 18-year-old , shooter's seat, have the character open and clear , top 1.65 meters, weight is a little bit unqualified , three such peculiar periods already are not that very year that was gentle and graceful in height I, I am sure to restore consummate stature , hope that the teacher can understand that.Still have the most important one point, I have face as lovable as kindergarten aunt.I am come from with regard to being me , not having consummate stature, only have consummate smiling face from the* * * * school's girl--xiaoya.版本2:

There is a girl, who likes dreaming and imagine.She often dreams of flying, up to the Galaxy.On thinking of the dream, of the beauty, shi hopes that sometime she can really touch the azure sky, surrounded by the white clouds.This girl is me, who is 18 this year, optimistic, and is a Sagittarian.I'm 1.65 metres and is a little heavy.I can not be the slim “me” in the special Senior 3, but I will surely regain my perfect figure, and I hope that you can understand my situation.And what's the most important, I have a kindergarten-teacher-like cute face.This is me, with no perfect figure but perfect smiles now.This is me, Xiao Ya, from ***School.簡短的范例3:

Hello my name isXXX.I am XX years old.I graduatedfrom XXX.I have a dream since I was a child.I dream that one day I can fly in the blue sky like the bird.Now I have the chance to make it come true.If i can take this job.I’ll try my best to do everything well.Because I love this job.大家好,我名字叫XX, 我XX歲,畢業于XXX, 當我還是小孩子的時候就有這樣一個夢想,就是有一天我能像鳥一樣飛向藍天。現在我有這個機會讓我的夢想成真.如果我能得到這個工作,我會盡我全力去做好他,因為我愛這個工作.(我自己翻譯的,比較簡短)

范例4:

Good morning!

It is really my honor to have this opportunity for a interview, I hope i can make a good performance today.I'm confident that I can succeed.Now i will introduce myself briefly I am 26 years old,born in shandong province.I was graduated from qingdao university.my major is electronic.and i got my bachelor degree after my graduation in the year of 2003.I spend most of my time on study,i have passed CET4/6.and i have acquired basic knowledge of my major during my school time.In July 2003, I begin work for a small private company as a technical support engineer in QingDao city.Because I'm capable of more responsibilities, so I decided to change my job.And in August 2004,I left QingDao to BeiJing and worked for a foreign enterprise as a automation software test engineer.Because I want to change my working environment, I'd like to find a job which is more challenging.Morover Motorola is a global company, so I feel I can gain the most from working in this kind of company ennvironment.That is the reason why I come here to compete for this position.I think I'm a good team player and I'm a person of great honesty to others.Also I am able to work under great pressure.That’s all.Thank you for giving me the chance

第2篇

good morning, my name is jack, it is really a great honor to have this opportunity for a interview, i would like to answer whatever you may raise, and i hope i can make a good performance today, eventually enroll in this prestigious university in september.now i will introduce myself briefly,i am 21 years old,born in heilongjiang province ,northeast of china,and i am curruently a senior student at beijing XX uni.my major is packaging engineering.and i will receive my bachelor degree after my graduation in june.in the past 4 years,i spend most of my time on study,i have passed CET4/6 with a ease.and i have acquired basic knowledge of packaging and publishing both in theory and in practice.besides, i have attend
several packaging exhibition hold in Beijing, this is our advantage study here, i have taken a tour to some big factory and company.through these i have a deeply understanding of domestic packaging industry.compared to developed countries such as us, unfortunately, although we have made extraordinary progress since 1978,our packaging industry are still underdeveloped, mess, unstable, the situation of employees in this field are awkard.but i have full confidence in a bright future if only our economy can keep the growth pace still.i guess you maybe interested in the reason itch to law, and what is my plan during graduate study life, i would like to tell you that pursue law is one of my lifelong goal,i like my major packaging and i won"t give up,if i can pursue my master degree here i will combine law with my former education.i will work hard in thesefields ,patent ,trademark, copyright, on the base of my years study in department of p&p, my character? i cannot describe it well, but i know i am optimistic and confident.sometimes i prefer to stay alone, reading, listening to music, but i am not lonely, i like to chat with my classmates, almost talk everything ,my favorite pastime is valleyball,playing cards or surf online.through college life,i learn how to balance between study and entertainment.by the way, i was a actor of our amazing drama club.i had a few glorious memory on stage.that is my pride.ou for giving me the chance

英語面試MP3下載——空姐（空乘專業）應聘（字幕對照）

應聘空姐 無論是到中國的國際航空公司還是國外的航空公司應聘，公司都要求空中小姐不僅有高挑的身材和甜美的長相，而且要具備優雅的氣質，會講一口流利的英語。口試內容主要分為中英文面試、中英廣播詞、航空狀況題、時事題、個人問題等。每一家公司會有不同的考試流程，初復試的難易度也不同，要多方面收集資料，知己知彼，再配合臨場應變能力、機智反應、適宜的裝扮、優雅的談吐及親和力，這樣面試才能得高分。BASIC EXPRESSIONS 基本句型表達 1)What made you decide on this type of occupation? 什么原因使你決定投身這個行業呢？ 2)I like travelling very much and I enjoy working with people.我非常喜歡旅游，喜歡和人打交道。3)The main responsibility of the stewardess is to make the passengers relaxed and happy during the flight.主要的職責就是讓乘客在飛行中能放松、快樂。4)One of my best qualities is my friendliness and open-minded attitude.我的優點之一就是待人非常友好、開朗。5)I抦 very tolerant of people and have been told that this is one of my strengths.我待人寬容，別人都說這是我的優點。6)What do you think is the chief charcteristic for a stewardess? 你認為對空姐來說，主要應該具備的品質是什么？ 7)I would give him or her basic first aid and ask my partner to call for assistance at the same time.我會為他/她做基本的急救護理，同時讓同伴尋求援助。CONVERSATIONS 會話（A=Applicant I=Interviewer）Dialogue 1 I: What made you decide on this type of occupation? A: Oh, to tell you the truth, I love the sky.When I was a child, I imagined flying into the blue sky some day.Now, I think the day has come.My dream will come true.And I like travelling very much and I enjoy working with people.I: Can you make yourself understood in English without too much difficulty? A: Yes, I think I am quite fluent in English.I got the certificate of the Secondary English Training last month.I: Do you know what the responsibilities are for a stewardess? A: The main responsibility of the stewardess is to make the passengers relaxed and happy during the flight.And good service is also important.I: Are you in good health? A: I just had a complete physical examination and I am in top condition.I: Have you had any nursing experience? A: Yes, I have two years of nursing experience, and now I am working as a nurse in a hospital.I: How tall are you? What about your eyesight? A: My height is one meter and sixty-eight centimeters.I抳e never had any vision problems.I: What would you say are your strengths and weaknesses? A: One of my strengths is my friendliness and open-minded attitude and also I think I have a warm personality.But sometimes, I find it is hard to tell others when I don抰 like what they are doing.I: If a passenger can抰 understand what you say, what should you do? A: I抣l try to speak in another language or I抣l try my best to use gestures and draw pictures.I: 什么原因使你決定投身這個行業呢？ A: 哦，說真的，我非常喜歡藍天。小時候我就夢想自己有一天能飛上藍天，現在我想這一天已經到了，我的夢想要實現了。而且我非常喜歡旅游，喜歡和人打交道。I: 別人容易明白你說的英語嗎？ A: 可以，我想我的英語很流利，上個月我拿到了中級英語培訓證書。I: 你認為對空姐來說，主要的職責是什么？ A: 主要職責就是讓乘客在飛行途中能放松、快樂，而且好的服務也是很重要。I: 你現在身體很好吧？ A: 我剛做了一次全面的體檢，身體狀況很好。I: 你有護理經驗嗎？ A: 有，我有兩年的護理經驗，現在我就在一家醫院當護士。I: 你多高？你的視力如何？ A: 我身高168cm，視力沒問題。I: 你認為你的優點和缺點是什么？A: 我優點之一就是待人非常友好、開朗，還有我的性格溫和。但有時候，我發現很難告訴別人我不喜歡他們的所作所為。I: 如果有乘客聽不懂你說的話，你該怎么辦？ A: 我會試著說另一種語言或者打手勢、畫圖。Dialogue 2 I: Tell me about yourself and your past experience.A: For the past 3 years, I have been working in China East Airlines Corporation Limited.I抦 very tolerant of people and have been told that this is one of my strengths.I feel I have a lot to offer as a team member.I: Why are you interested in this occupation? A: It抯 always been my dream to be a stewardess.And I like travelling to different places.I: What do you think is the chief charcteristic for a stewardess? A: Well, a stewardess should be friendly, courteous, patient and treat passengers kindly and politely.I: Do you get angry easily? A: No, I know how to control my temper.I: If a passenger had a accident, what would you do? A: I would give him or her basic first aid and ask my partner to call for assistance at the same time.I: If you are hired, when can you start work? A: I can begin to work right away because I am out of work now.I: What are your salary expectations? A: I really need more information about the job before we start to discuss salary.I抎 like to postpone that discussion until later.Maybe you could tell me what is budgeted for the position and how your commission structure works.I: 說說你自己和你過去的經歷。A: 過去三年我一直在中國東方航空有限公司工作。我待人寬容，別人都說這是我的優點。我想作為團隊一員，我能作出很多貢獻。I: 你為什么對這個職業感興趣？ A: 成為一名空姐一直是我的夢想，而且我喜歡到各地旅游。I: 對空姐來說，你認為主要應該具備的品質是什么？ A: 空姐應該待人友好、有禮貌、有耐心，對顧客和藹、彬彬有禮。I: 你容易生氣嗎？ A: 不，我知道怎樣控制自己的脾氣。I: 如果有乘客發生意外，你會怎么辦？ A: 我會為他/她做基本的急救，同時讓同伴尋求救助。I: 如果你被錄用，什么時候你能開始工作？ A: 因為我目前沒有工作，所以隨時都可以。I: 你希望拿多少薪水？ A: 在討論薪水前，我需要更多了解這份工作。我希望遲點討論這個問題，或者你可以告訴我這個職位的預算薪酬是多少，貴公司的傭金制度是如何運作的。imagine 想象 secondary 中級的 flight attendant 空姐 eyesight 視力 vision 視力 gesture 手勢 tolerant 寬容的 basic first aid 基本的急救護理 temper 脾氣 assistance 援助，協助 作為空中小姐，懂得一些急救措施是非常必要的，所以即使你沒有做過空中小姐，但如果做過護士，有護理經驗（nursing experience），你盡可以把它當作自己的優勢表現出來。1)What made you decide on this type of occupation? position vocation job 什么原因使你決定從事這類工作？ 2）Do you know what are the responsibilities of the stewardess? tasks assignments obligations 你知道作為空中小姐的職責是什么嗎？ 3)What do you think are the chief characteristics of a stewardess? qualities traits 你認為空姐的主要品質 是什么？ 4)I can begin to work right away because I am out of work now.unemployed laid off between jobs 我可以即刻開始上班，因為我現在沒有工作。

第二篇：空乘英語

空乘英語——服務（service）

1、您想看這些報紙或雜志嗎?

Would you like to read these news papers or magazines?

2、您想先喝點什么?

Would you like anything to drink first?

3、這是今天的菜單，你想吃些什么?

Here is today''s menu．What would you like to have?

4、謝謝，讓您久等了。這是您的飯和咖啡，還要點什么?

Thank you for waiting sir．Here you are．anything more?

5、甜食要不要?

How about the sweet?

6、現在可以收拾您的桌子嗎?

May i clear up your table now?

7、你是去學習還是只去旅游?

Are you going to study there or just for sight seeing?

8、由于天氣惡劣，航班已經延誤。

The flight has been delayed because of bad weather．

9、由于低能見度，機場關閉，我們不能起飛。

We can''t take off because the airport is closed due to poor visibility.10、我們的飛機顛簸得厲害，請系好安全帶。

Our plane is bumping hard．please keep your seat belt fastened。

空乘英語——起飛前（before take-off）

1.Morning, madam（sir）.Welcome aboard!

早上好，女士（先生）。歡迎登機！

2.May i introduce myself, I'm ___, the chief purser of

this flight.請允許自我介紹。我叫___，本次航班的乘主任務長。

3.Morning, sir.Welcome aboard.business class or economy?

早上好，先生。歡迎登機。坐公務還是經濟艙？

4.Follow me, please.Your seat is in the middle of the cabin.請跟我來，您的座位在客艙中部。

5.An aisle seat on the left side------here you are, sir.是左邊靠走廊座位------這是您的座位。

6.I'm afraid you are in the wrong seat.20c is just two rows behind on the other aisle.恐怕您坐錯位子了，20c正好在那邊走廊的后二排。

7.Excuse me for a second, I'll check.請稍等一下，我查查看。

8.The plane is about to take off.please don't walk about in the cabin.飛機馬上要起飛了，請不要在客艙內走動。

9.You know the weather in hongkong is not so good.It has been delayed.你知道香港的天氣不太好，飛機延誤了。

10.Air China flight ca937 leaves at 0730 in the morning.中國國際航空公司ca937航班，上午7：30起飛。

11.Flight no.926, leaving Tokyo at 1740, flies nonstop back to beijing.ca926航班17：40離開東京直飛回北京。

12.You’re flying economy class, is that right?

您是坐經濟艙，對嗎？

空乘英語——緊急情況（emergency situation）

1.Fasten your seat belts immediately.The plane will make an emergency landing because of the sudden

breakdown of an engine.馬上系好安全帶。由于飛機發動機出現故障，將做緊急迫降。

2.Don''t panic!

不要驚慌。

3.Our captain has confidence to land safely.All the crew members of this flight are well

trained for this kind of situation.So please obey instructions from us.我們的機長完全有信心安全著陸。我們所有的機組人員在這方面都受過良好的訓練，請聽從我們的指揮。

4.Take out the life vest under your seat and put it on!

從座椅下拿出救生衣，穿上它！

5.Don''t inflate the life vest in the cabin and as soon as you leave the aircraft, inflate it by

pulling down the red tab.請不要在客艙內將救生衣充氣！一離開飛機立即拉下小紅頭充氣。

6.Put the mask over your face!

戴上氧氣面罩！

7.Bend your head between your knees!

把你的頭彎下來放在兩膝之間！

8.Bend down and grab your ankles.彎下身來，抓住腳踝。

9.Get the extinguisher.拿滅火器來！

10.Open seat belts.Leave everything behind and come this way!

解開安全帶，別拿行李，朝這邊走！

11.This plane has eight emergency exits.Please locate the exit nearest to you.本架飛機有八個安全門，請找到離你最近的那個門。

12.Jump and slide down!

跳滑下來v

第三篇：空乘英語

z空乘英語——服務（service）

1、您想看這些報紙或雜志嗎?

Would you like to read these news papers or magazines?

2、您想先喝點什么?

Would you like anything to drink first?

3、這是今天的菜單，你想吃些什么?

Here is today's menu．What would you like to have?

4、謝謝，讓您久等了。這是您的飯和咖啡，還要點什么?

Thank you for waiting sir．Here you are．anything more?

5、甜食要不要?

How about the sweet?

6、現在可以收拾您的桌子嗎?

May i clear up your table now?

7、你是去學習還是只去旅游?

Are you going to study there or just for sight seeing?

8、由于天氣惡劣，航班已經延誤。

The flight has been delayed because of bad weather．

9、由于低能見度，機場關閉，我們不能起飛。

We can''t take off because the airport is closed due to poor visibility.10、我們的飛機顛簸得厲害，請系好安全帶。

Our plane is bumping hard．please keep your seat belt fastened。

空乘英語——起飛前（before take-off）

1.Morning, madam（sir）.Welcome aboard!

早上好，女士（先生）。歡迎登機！

2.May i introduce myself, I'm ___, the chief purser of

this flight.請允許自我介紹。我叫___，本次航班的乘主任務長。

3.Morning, sir.Welcome aboard.business class or economy?

早上好，先生。歡迎登機。坐公務還是經濟艙？

4.Follow me, please.Your seat is in the middle of the cabin.請跟我來，您的座位在客艙中部。

5.An aisle seat on the left side------here you are, sir.是左邊靠走廊座位------這是您的座位。

6.I'm afraid you are in the wrong seat.20c is just two rows behind on the other aisle.恐怕您坐錯位子了，20c正好在那邊走廊的后二排。

7.Excuse me for a second, I'll check.請稍等一下，我查查看。

8.The plane is about to take off.please don't walk about in the cabin.飛機馬上要起飛了，請不要在客艙內走動。

9.You know the weather in hongkong is not so good.It has been delayed.你知道香港的天氣不太好，飛機延誤了。

10.Air China flight ca937 leaves at 0730 in the morning.中國國際航空公司ca937航班，上午7：30起飛。

11.Flight no.926, leaving Tokyo at 1740, flies nonstop back to beijing.ca926航班17：40離開東京直飛回北京。

12.You’re flying economy class, is that right?

您是坐經濟艙，對嗎？

空乘英語——緊急情況（emergency situation）

1.Fasten your seat belts immediately.The plane will make an emergency landing because of the sudden

breakdown of an engine.馬上系好安全帶。由于飛機發動機出現故障，將做緊急迫降。

2.Don''t panic!

不要驚慌。

3.Our captain has confidence to land safely.All the crew members of this flight are well trained for this kind of situation.So please obey instructions from us.我們的機長完全有信心安全著陸。我們所有的機組人員在這方面都受過良好的訓練，請聽從我們的指揮。

4.Take out the life vest under your seat and put it on!

從座椅下拿出救生衣，穿上它！

5.Don''t inflate the life vest in the cabin and as soon as you leave the aircraft, inflate it by pulling down the red tab.請不要在客艙內將救生衣充氣！一離開飛機立即拉下小紅頭充氣。

6.Put the mask over your face!

戴上氧氣面罩！

7.Bend your head between your knees!

把你的頭彎下來放在兩膝之間！

8.Bend down and grab your ankles.彎下身來，抓住腳踝。

9.Get the extinguisher.拿滅火器來！

10.Open seat belts.Leave everything behind and come this way!

解開安全帶，別拿行李，朝這邊走！

11.This plane has eight emergency exits.Please locate the exit nearest to you.本架飛機有八個安全門，請找到離你最近的那個門。

12.Jump and slide down!

跳滑下來

你們好！（新年好/____節快樂/）

歡迎您選乘上海航空公司班機,由____前往____。我是本次航班乘務長。我們乘務組非常高興與您同行，并將竭誠為您服務。

本次航班飛行距離____公里，飛行時間預計____。對于本次航班的延誤，我們深表歉意。為了保證飛行安全，請您關閉移動電話及其他電子設備。本次航班為禁煙航班，請您在飛行全程中不要吸煙。稍后我們將播放本架飛機的安全須知錄像，請您注意觀看。謝謝！Ladies and gentlemen：

Good(morning/afternoon)!（Happy New Year/Happy ___）Welcome aboard Shanghai Airlines’ flight, from ____to ____.I am the purser of this flight.We’re glad to fly with you and would like to be at your service.The air distance of this flight is ____ kilometers and the flight time is expected to be ____.We apologize for the delay in departure.To ensure your safety, please switch off your mobile phones and all other electronic devices.This is the No-Smoke flight.Please refrain from smoking during the whole flight.Now we would like to familiarize you with the safety instructions.Please give your attention for a few minutes.Thank you!

女士們、先生們：

感謝您（鞠躬）在這段旅途中對我們工作的支持和配合。

現在飛機已經開始下降，請您座好、系好安全帶，打開遮陽板，并關閉所有電子設備。謝謝！Ladies and gentlemen：

We would like to thank you for your support and cooperation during this flight.The airplane is now descending.Please fasten your seat belt, open your window shade and switch off all the electronic devices.Thank you!

女士們、先生們：你們好！

現在由客艙乘務員向大家介紹氧氣面罩、安全帶的使用方法和緊急出口的位置。Ladies and gentlemen：

Now we will explain the use of the oxygen mask, seat belt and location of the exits.氧氣面罩儲藏在您的座椅上方。發生緊急情況時面罩會自動脫落。氧氣面罩脫落后，請用力向下拉面罩，將面罩罩在口鼻處，把帶子套在頭上進行正常呼吸。

Your oxygen mask is in the compartment over your head.It will drop in front of you automatically when needed.If you see the mask, pull the mask toward you.Place the mask over your nose and mouth and slip the elastic band over your head.Within a few seconds the oxygen flow will begin.座位上安全帶使用時請將連接片插入鎖扣內，當飛機起飛、著陸和飛行中遇到顛簸以及“系好安全帶”指示燈亮時，請您將安全帶扣好系緊。解開時，先將鎖口打開，然后拉出連接片。Please make sure your seat belt is securely fastened during taxiing, take-off, landing and encountering air turbulence or whenever the Fasten Seat Belt signs are ON.救生衣儲藏在您座椅下方/上方，使用時取出，經頭部穿好，將帶子扣好系緊，然后打開充氣閥門，但在客艙內請不要充氣。充氣不足時，請將救生衣上部的兩個人工充氣管拉出，用嘴向里充氣。請拔出救生衣上的電池銷。

Your life vest is in the compartment under your seat/over your head.To put the vest on, slip it over your head, then fasten the buckles and pull the straps tight around your waist.Then pull the inflation tab.Please do not inflate it while you are in the cabin.If your vest is not inflated enough, you can also inflate it by blowing into the mouth-pieces.Pull out the battery pin once you leave the plane.本架飛機除通常出口外，在客艙左、右側還有緊急出口，分別標有緊急出口的明顯標志。

There are emergency exits on both sides of the aircraft in addition to the main entrance doors, and all exits are clearly marked.如電源失效，安裝在地板上的應急路徑燈將發出亮光，白（藍）色為撤離路徑燈，紅色為出口燈。

If there is a loss of electrical power, emergency track lights installed near the floor will illuminate.White(blue)lights lead to red lights, which indicate the exits.在您前面座椅背后的口袋里備有安全須知卡，請您仔細閱讀。

For further information, you will find a leaflet of safety instructions in the seat pocket in front of you.Thank you!（鞠躬）

1.女士們，先生們:

現在客艙乘務員將進行飛行前安全檢查，請您系好安全帶，打開遮陽板，并確認所有電子設備已關閉。謝謝！

Ladies and gentlemen:

Now the cabin crew will make pre-flight safety check.Please fasten your seat belt, open the window shade, and make sure all electronic devices have been switched off.Thank you!

2.女士們，先生們:

現在飛機已經離開 前往。

旅途中我們為您提供 點心/正餐/小吃/熱便食及各類飲料，同時還為您準備了書報雜志。（本架飛機設有聽音裝置，您可以用耳機欣賞不同的節目。）

今天航班的機長業務熟練，技術精湛，是一位具有多年安全飛行經驗和保持良好飛行記錄的出色機長。同時，我們的“親情使者”具有豐富的服務經驗，將專職負責特殊旅客和特殊照顧的服務。

（本次航班榮幸地被中國民用航空總局命名為文明航班。）

（本次航班榮幸地被民航華東管理局 命名為/確定為創建 文明航班。）

（本次航班榮幸地被上海航空公司 命名為/確定為創建 文明航班。）

為了您在旅途中的安全，當您入坐時，我們建議您系好安全帶。

飛行中如有任何需求，請和客艙乘務員聯系。祝您旅途愉快！謝謝！

Ladies and Gentlemen:

We have just left for.During our trip, we shall provide the service of refreshments/meals/a snack/dinners/lunch/ with beverages.We have prepared newspapers, magazines for you.(This aircraft has audio system;you can use the earphone to choose what you like.)

Our captain is a pilot with rich flying experiences.As a result, his perfect flying skills will assure you a safe journey.Meanwhile, our“Amiable Angel(s)”in the cabin.Who has/have rich working experiences, will take care of the special passengers.To ensure your safety during the flight, we advise you to fasten your seatbelt while seated.If you have any needs or requirements, please let us know.Wish you a pleasant journey!Thank you!

2.女士們，先生們：

上航常旅客計劃獎項豐富、里程累積長期有效，如果您有意加入我們的常客計劃，可向乘務員索取申請表。您填完以后可以直接交給乘務員，或者郵寄給上航的“常旅客服務中心”。已經持卡的旅客，請出示會員卡，我們將為您累積里程。謝謝！

Ladies and Gentlemen:

Our “Frequent Flyer Program" is good for passengers who flying with Shanghai Airlines.And there is no expiry date for your accumulated mileages.If you want to join the program, you can get application form from our cabin crew.After finishing the form, you can return it to our cabin crew, or mail the form to our Frequent Flyer Center.If you have the member card, we will record mileages right now.Thank you!

3.女士們，先生們：

為了保證您在旅途中得到良好的休息，我們將調暗客艙燈光，需要閱讀書刊的旅客，可打開閱讀燈。請您在休息期間系好安全帶。如您需要幫助，請按呼喚鈴。（由于飛機將在清晨到達，我們建議您拉下遮陽板，以免陽光干擾您的休息。）謝謝！

Ladies and gentlemen:

To ensure you a good rest, now we will dim the cabin lights.If you would like to read, you may use the reading light.We advise you to keep your seat belt fastened, as a precaution against sudden turbulence.Your cooperation in keeping the cabin quiet will be appreciated.Please press the call button for service.(Since we will be arriving in the morning, you are suggested to close the window shade.)Thank you!

4.女士們，先生們：

本架飛機預計 到達 機場。地面溫度為攝氏 度，華氏 度。謝謝！

（飛機即將下降，我們將關閉機上娛樂系統，乘務員將到您面前收取耳機。）

Ladies and Gentlemen:

Our flight is expected to arrive at Airport at AM/PM.The ground temperature is degrees centigrade or degrees Fahrenheit.(As we will be landing shortly, please have your headsets ready for our collection.)Thank you!

女士們、先生們：

感謝您（鞠躬）在這段旅途中對我們工作的支持和配合。

現在飛機已經開始下降，請您座好、系好安全帶，打開遮陽板，并關閉所有電子設備。謝謝！Ladies and gentlemen：

We would like to thank you for your support and cooperation during this flight.The airplane is now descending.Please fasten your seat belt, open your window shade and switch off all the electronic devices.Thank you!

5.女士們，先生們：

我們已經抵達機場。（外面正在下 雨/雪，下機時請注意地面路滑。）飛機仍在滑行，請您不要離開座位，并保持移動電話置于關斷狀態。當安全帶指示燈熄滅后，再解開安全帶。打開行李架時，請注意安全，以免行李滑落。您的交運行李請到候機樓行李提取處領取。（需要轉機的旅客請您到候機樓出發大廳辦理手續。）

〔繼續前往____的旅客，請您稍后下機，請將手提物品置于行李架內，貴重物品請隨身攜帶。下機后請向地面人員領過站登機牌，并留意候機樓廣播通知。〕

（對于本次航班的延誤，我們再次深表歉意。）

感謝您選乘上海航空公司班機，下次旅途再見。謝謝！

Ladies and gentlemen:

We have landed at airport.(It’s raining/snowing outside.Please watch your steps.)The plane is now still taxiing;please don not open your seat belt until the Fasten Seat Belt Sign goes off.Please do not turn on your mobile phone before you deplane.Take care when opening the overhead compartment.Your checked baggage may be claimed in the terminal.(Transit passengers please proceed

to the departure hall in the terminal building to arrange for your connecting flight.)

[Passengers continuing the flight with us, please take your flight ticket and boarding pass with you to obtain your transit-boarding pass in the terminal building later.Your hand baggage may be left in the compartment, but take valuables with you.Please pay attention to the announcement in the terminal.]

(We apologize again for the delay.)

Thanks for choosing Shanghai Airlines, and we are looking forward to serving you again.Thank you & Good-bye!

6.女士們，先生們：

現在飛機已經停穩，您可以從客艙的 前/后 門下飛機。下機時，請您檢查一下是否已帶齊了所有的隨身行李，非常感謝您選乘上海航空公司班機。下次旅途再見！謝謝！

Ladies and gentlemen:

Now our plane has arrived at the assigned position.Please check to take all your belongings with you and disembark from the forward exit/from either the forward exit or the rear one.We thank you for choosing Shanghai Airlines today.Have a nice day.Thank you!

7.女士們先生們：

本架飛機錄像系統出現故障，無法為您提供錄像節目。我們深表歉意。感謝您的諒解和協助！Ladies and Gentlemen:

Due to the malfunction of Video system, we could not play TV program for the time beingWe apologize for any inconvenience caused.Thank you.女士們、先生們：

我們接到機長的通知，由于____：

a、航路中/到達地機場/出發地機場天氣狀況不佳；

b、機械故障，需要維修；

c、航空管制/航路管制/跑道擁擠，等待起飛命令；

d、部分旅客尚未登機/旅客乘機手續尚未辦妥；

e、等待轉港/轉機旅客；

f、貨物超重/行李裝載/貨物裝載；

g、臨時增加食品/等候食品裝載；

h、文件交接工作尚未完成；

i、罷工；

j、____位旅客臨時取消行程，出于安全考慮，地面工作人員正在查找他們的行李；k、天氣異常寒冷，飛機上/跑道上，有冰雪需清除；

飛機將推遲____小時____分鐘以后起飛，請您在座位上休息，請不要吸煙。現在客艙乘務員會為您提供飲料/餐食/點心，如有進一步的消息，我們將及時通知您。謝謝！

Ladies and gentlemen:

Attention please, we get notice from the captain that:

a、Because of bad weather conditions on our scheduled route /over the airport.b、As there is a technical problem that is now being corrected.c、As we are waiting for departure clearance instructions from Air traffic Control Tower.d、As we are waiting for(a)____passenger(s)who has(have)not joined us on time/As the boarding formalities of ____a passenger(s)is(are)not completed.。

e、As we are waiting for interline passengers,f、As we need more time for loading of cargo/baggage.g、We are waiting for catering.h、Due to the late arrival of the important documents.i、Because of a strike at____.j、As some of the passengers temporarily cancelled their trip, we have to unload their checked-baggage.k、Because of extraordinary cold weather, we should wait for snow/icing clearing.Our flight will be delayed for about____.Please remain in your seat and do not smoke.Now we will supply beverages/ dinner/ snake.We will inform you of further details as soon as possible.Thank you for your cooperation!

第四篇：空乘英語

空乘口語，空乘英語，空乘服務英語

 一.歡迎詞:

Good morning(Afternoon,Evening)Ladies and gentlemen :

The crew member of XX Airlines has the pleasure of welcoming you aborad.Would you please put your seat in the upright position,fasten your seat belts and lock your table in place.We will be taking off in a few mimutes.You are reminded that smokingand telephone-operation are not permitted at any time during flight.Please use your “call button” if you require assistance-our crew

will attend to your needs.We hope you enjoy a pleasant flight and

thank you for choosing XX Airlines.Ladies and gentlemen:

Welcome aboard___Airlines FLT___to___.(With an intermediate stop in___).Your flight is under the command of Captain___.I am the chief purser___,in addition,we have___cabin attendants,___from Thailand,who will be available through the flight to serve you.Please let us know if you need assistance.Thank you.各位貴賓:

歡迎您搭乘___航空，第___號班機(經過___)前往___。

今天的飛行是由本機機長___、事務長/座艙長___、___位空服員、___位___籍空服員為大家服務，如果您需要任何協助，請通知空服人員。

二.安全示范

DOMO 1

Ladies and gentlemen :

Your cabin attendants have just demonstrated the proper method

of using the life jacket(and oxygen mask.)

Please refer to the emergency instruction card in the seat pocket

for more information.Thank you.

DOMO 2

Ladies and gentlemen :

For your safety,this aircraft is fully equipped with emergency equipments.We will explain the location and method of use.There are

eight emergency exits located on the left and right sides respectively.They are identified by the exit signs.Life jackets are under your seats.In case of emergency,put the jacket over your head,then bring the straps from behind

you to the front as the attendant is demonstrating.Fasten the straps and pull tight.The jacket will be automatically

inflated by pulling the two red tabs at the bottom.There are two mouth pieces inside the life jacket which can be

used to inflate the vest by blowing air into them.The oxygen masks arein panel over your head.If there is any change in the pressure,the masks will fall automatically.The masks are as shown.When the masks fall,pull one of them to your face.Cover your nose and mouth then breath normally.Place the strap over your head to keep the mask in place.If you have an infant,put your mask on first,then put the infant's mask on.Each seat is provided wiht seat belts.Please keep them fasted

whenever seated.Just pull the buckle to unfasten them.Please refer to the emergency instruction card in seat pocket

for more imformation.Thank you.三.飛機即將起飛前

Ladies and gentlemen :

We will be taking off shortly.Please make sure that yourseat belts are fastened.Thank you.

四.預期通過亂流區

Ladies and gentlemen :

We will be passing through turbulent air.For your safety,please remain seated and fasten your seat belts.Thank you.

遇亂流時:

We will be passing through turbulence.For your own safety,please remain seated and fasten your seat belt.Thank you.我們即將經過一段不穩定的氣流，為了各位的安全，請留在座位上，將安全帶系好。謝謝。



五.降落前

Ladies and gentlemen :

We will soon be landing at the____(Interational)Airport,would you please put you seat in the upright position ,fasten your seat belts and lock yourtable in place.Thank you.

第五篇：空乘英語

(1)aircraft(2)belly機腹(3)nose gear鼻輪

(4)retractable landing gear 伸縮起落架(5)rudder 尾舵

(6)propeller 推進器(7)wing 機翼(8)fuel 油料(9)tank 油箱

(10)radome 雷達(11)fuselage 機身(12)break-in area 逃生窗

(13)undercarrage bay 貨艙(14)air brake 煞車(15)panel 儀表板

(16)flight deck(cockpit)前艙(17)galley 廚房(18)seat belt安全帶

(19)slide 充氣滑梯(逃生用)(20)survival kit(first aid kit)救生品

(21)water extinguisher 滅火器(22)dry chemical extinguisher 乾粉滅火器

(23)latch 栓子(24)tray table 餐桌(25)smoke hood 防煙面罩

(26)waste bin 垃圾桶(27)grab handle 扶手(28)sink 水槽

(29)observers seat 觀察位(前艙)(30)telescopic viewer 門孔

(31)soap dispenser 給皂器(32)bassinet嬰幼兒睡床(33)ditching水上迫降

(34)water evacuation 水上逃生(35)land evacuation 陸上逃生

(36)axe 斧頭(在駕駛艙)(37)trolly 餐車(38)torch 手電筒

(39)armrest 扶手(40)reading light閱讀燈(41)call button呼叫鈕

(42)air traffic control 航路管制(43)control tower 塔臺

(44)operation & dispatcher 簽派員(45)cruize平航(46)runway 跑道

(47)taxiway 滑行道(48)I.D.L 國際日線(49)time zone 時區

(50)estimated time of arrival(ETA)預計到達時間

(51)estimated time of departure(ETD)預計起飛時間

(52)apron圍裙(53)jet lag 飛機時差癥(54)tail wind 順風(55)head wind 逆風

(56)jetway(passenger bridge)空橋(57)crew 機組員(58)infant 嬰兒

(59)unaccompanied minor(UM)沒有家長同行ㄉ小孩(60)briefing 任務提示

(61)home base 基地(62)pilot(captain)機長(63)co-pilot(first officer)副機長

(64)clear air turbulence 晴空亂流(65)air current氣流(66)non-endorsable 禁止轉讓(票)

(67)stand-by 地面待命(68)stop-over 中站停留(69)layover 外站過夜

(70)refueling stop 加油停留(71)transit passenger 轉機旅客

(72)waiting lounge 候機室(73)baggage inspection 行李檢驗

(74)hand baggage 手提行李(75)umaccompanied baggage 托運行李

(76)custom 海關(77)quarantine 檢疫(78)immigeration 移民局

(79)baggage tag 行李簽(80)connection 班機接駁(81)destination 目的地

(82)free baggage allowance 行李重量限制(83)general declaration 艙單

(84)load factor 載客率(85)on time performance 準點率(86)LOST-N-FOUND 失物招領

(87)confirmation 確定(88)reissued ticket 重開的票

(89)passenger manifst 旅客名單(90)wheelchair 輪椅

(91)ground staff 地勤(92)take off 起飛(93)live vest救生衣

(94)non-stop flight 直飛班機(95)immigeration card 入境表格

(96)terminal航空站(97)hijack 劫機(98)demonstration 示范

(99)evacuate 疏散(100)traffic congestion 航路擁擠