第一篇：商務(wù)英語(yǔ)

academic performance

學(xué)業(yè) be awarded …

被評(píng)為…… complete all the courses

修業(yè)期滿 fulfill all the requirements prescribed

成績(jī)合格

diploma

文憑，證書 chancellor/president

大學(xué)校長(zhǎng) principal

contest

Emulation

labor emulation

cup

Decoration

Medal

Trophy

Qualification

first/second/third prize winner

excellent student

exceptional

Outstanding

specialize in…

on the basis of quality and mutual benefits

specific enquiry

wholesalers and retailers

financial standing

State-owned

Sole agency

Steady supply

In the line of...Trail order

中學(xué)校長(zhǎng)

競(jìng)賽

競(jìng)爭(zhēng)

勞動(dòng)競(jìng)賽

獎(jiǎng)杯

獎(jiǎng)?wù)?/p>

獎(jiǎng)?wù)?/p>

獎(jiǎng)品

資格

一/二/三等獎(jiǎng)

優(yōu)秀學(xué)生

優(yōu)秀的優(yōu)秀的 專門經(jīng)營(yíng)某物 在平等互利的基礎(chǔ)上

具體詢盤

批發(fā)商與零售商

財(cái)務(wù)狀況

國(guó)有的獨(dú)家代理

穩(wěn)定的貨源

在...行業(yè)中

試訂貨

Courtesy

禮貌 Consideration

體諒 Correctness

正確 Conciseness

簡(jiǎn)潔 Clarity

清楚 Concreteness

具體 Completeness

完整 will you be good enough to

prefer express a preference for

ask for the reason that

because with the request

please to purchase

buy written communication

letter In the city of Dallas

in Dallas

I expected it to be

Expected During the time that

While For the month of August

for August 1.I have enclosed a resume for your examination.I will be a available for an interview any time.我隨函附上一份簡(jiǎn)歷供您審閱，我隨時(shí)都能來(lái)參加面試。2.My secretarial skills are well above average.我的文秘技能遠(yuǎn)高于一般水平。3.你即將從江蘇對(duì)外貿(mào)易大學(xué)畢業(yè)，向某外貿(mào)公司求職；專業(yè)是商務(wù)英語(yǔ)，學(xué)習(xí)成績(jī)優(yōu)秀。

4.你是南京大學(xué)國(guó)際商法碩士研究生，經(jīng)導(dǎo)師介紹向江蘇對(duì)外貿(mào)服務(wù)公司求職；掌握英語(yǔ)和日語(yǔ)；發(fā)表過(guò)論文。

5.I am please to comply with your request for information regarding Mr.Liu Da.At first I’d like to tender you my congratulations on your having the opportunity to gain the allegiance of such a bright young man.應(yīng)您的請(qǐng)求，我很高興地向您提供劉達(dá)先生的情況。首先，我要為您有幸得到這么優(yōu)秀的人才表示祝賀。

6.I have known Miss Liu for four years and found her to the most active and energetic member in our Marketing Department.Last year her sales volume doubled that of the other employees.She is an unmatchable asset to this company。

我認(rèn)識(shí)劉小姐已有四年，她是我們營(yíng)銷部最活躍、最有朝氣的員工。去年，她完成的銷售額是其他人的兩倍。她是本公司最有用的人才。7.He has rendered such outstanding service to this company that we are reluctant to let him go.However, thinking that he might exploit his potential better to your company, I strongly recommend him.他為本公司作出了很大貢獻(xiàn)，我們不愿意他離去。但考慮到他在你們那里能夠發(fā)揮出更大的潛力，我謹(jǐn)此予強(qiáng)烈推薦。8.My I take the liberty to recommend to you Ms.Xue Lan, my former student and present colleague, for admission to your company as a teller.我很高興地推薦藍(lán)雪女士---我的學(xué)生和現(xiàn)在的同事到貴公司任出納。9.To have this business concluded, you need to lower your price at least by 10 percent, I believe, 我認(rèn)為要達(dá)成這筆交易，你至少要降價(jià)10%。10.Let’s meet each other halfway.我們各讓一半吧！

11.I am sure you would bring great laurels to your profession.我深信你會(huì)在你所從事的工作中取得更大的成就。

12.Specializing in the export of Chinese Cotton Piece Goods, we express our desire to trade with you in this line.我們專門經(jīng)營(yíng)中國(guó)棉織品出口，愿與你們進(jìn)行交易。

13.Being closely connected with reliable wholesalers here, we shall be able to do considerable import business with you.我公司與此地可靠的批發(fā)商有密切聯(lián)系，能與你公司作可觀的進(jìn)口業(yè)務(wù)。

14.Please furnish us with your own sample of rayon handkerchiefs closest in designs and quality to those we enclose here.請(qǐng)?zhí)峁┰诨雍唾|(zhì)量上與隨函所附樣品最近似的人造絲手帕樣品。

15.We are interested in your wool carpet and please let us have your latest price CFR together with your terms of payment and state your earliest delivery date.我們對(duì)你方的羊毛地毯很感興趣，請(qǐng)將最新的CFR 報(bào)價(jià)和支付方式告知我方，并說(shuō)明最快的交貨日期。

16.Due to the fierce competition ,it is important that your quotation should reach us not later than the end of this month so as not to miss the business chance.由于市場(chǎng)競(jìng)爭(zhēng)激烈，貴方最好在月底之前將報(bào)價(jià)通知我們，以免錯(cuò)失良機(jī)。

17.Having shipped the goods covered by Sales Confirmation No...by...,we are glad to send you herewith copies of the relative shipping documents comprising the following.我方已通過(guò)...將第...號(hào)銷售確認(rèn)書下貨物發(fā)出，現(xiàn)將如下相關(guān)裝運(yùn)單證寄送貴方。

18.could you possibly effect shipment more promptly 你們能不能提前一點(diǎn)交貨呢？

19.很抱歉，現(xiàn)在我們還無(wú)法告訴您確切的裝船日期

I’m sorry to tell you that we are unable to give you a definite date of shipment for the time being.20.I have known Miss Liu for four years and found her to be the most active and energetic member in our Marketing Department.Last year her sales volume doubled that of the other employees.She is an unmatchable asset to this company.我認(rèn)識(shí)劉小姐已有4年之久，她是我們營(yíng)銷部最活躍最有朝氣的。去年，她完成的銷售額是其他人的兩倍。她是本公司最有用的人才。

21.I think Ms.Liu’s education and character doubtlessly qualify her to serve as an administrator in your company.I recommend her without reservation and believe you will find her a helpful and responsible staff member.毫無(wú)疑問(wèn)，劉女士受過(guò)良好的教育，具有良好的素質(zhì)，完全能勝任貴公司的管理工作。我毫無(wú)保留地推薦她，相信她一定會(huì)成為一名有用、負(fù)責(zé)的員工。

P139頁(yè)寫作

要求：Suppose you were working at Nanjing kitchen wares Import&Export Co.Ltd.and your company is going to import some kitchen wares from Spain-based foreign company.You are now required to write an enquiry to the sales department of the foreign company,obtaining information about quotation, range of kitchen wares,discount, terms of payment and if necessary, the samples and catalogue.Dear Sir or Madam, We are one of the main importers of kitchen wares in China and wish to establish direct business relations with you.We are now interested in your products displayed on your website.We would appreciate it if you will send us several copies of catalogs and samples about the goods.Meanwhile, please give us some information on CIF prices, discounts and your terms of payment.We hope this will be a good beginning of our long and mutually beneficial business relations.Yours faithfully, XXX

P149寫作

要求：You have received your customer’s initial order No.023 for wool and made out your Sales Confirmation No.123.Now you are write a letter sending the S/C(Sales Confirmation).The following points should be covered in your letter.1.銷售確認(rèn)書已寄出，請(qǐng)收到后簽退一份

2.對(duì)雙方首交易的成功表示祝賀并保證對(duì)方會(huì)滿意 3.渴望了解對(duì)方的促銷計(jì)劃，歡迎任何這方面的建議 4.保證能滿足對(duì)方的各種特定需求

Dear Sirs, We are very much pleased to enclose our Sales Confirmation No.123 for wool against your order No.023, and wish to take this opportunity to congratulate ourselves on the opening of business relations between us.Please return one copy of the confirmation to us duly countersigned.You may rest assured that our handling of your initial order will turn out to your satisfaction and will justify your further orders.We welcome any suggestions that will make our products more attractive and competitive in your market, and it will be all the better if you would outline your immediate as well as long-term plan of sales promotion.We shall do everything we can to meet your particular requirements.Yours faithfully, XXX

第二篇：商務(wù)英語(yǔ)

一、短語(yǔ)翻譯

regular hours 正常工作時(shí)間flexible hours 彈性工作時(shí)間

hot-desking 辦公桌輪用making contacts 建立人脈關(guān)系an impressive job title 一個(gè)顯要的職銜a pension 養(yǎng)老金

a good salary 可觀的收入plan for disast有備無(wú)患

work experience 工作經(jīng)驗(yàn)project manager 項(xiàng)目經(jīng)理

working environment 工作氛圍brainstorming rooms 頭腦風(fēng)暴室sales and marketing 銷售和市場(chǎng)營(yíng)銷部globaiservices 環(huán)球服務(wù)部

developing markets 市場(chǎng)開(kāi)發(fā)部career goal 職業(yè)目標(biāo)

reward and recognition scheme嘉獎(jiǎng)制度set your limits規(guī)定限

get organised安排有序parental leave 父母假，育兒假，照顧新生兒女假put pen to paper簽訂協(xié)議two become one 合二為一

find the perfect partner 理想搭檔don’t feel guilty 勿感內(nèi)疚

Be prepared to communicate and share credit and blame.要能夠相互溝通，功過(guò)與共.trade fair event 商品交易會(huì)Training and staff development培訓(xùn)和員工發(fā)展 Flexible working hours 彈性工作時(shí)間Opportunities to travel 旅游機(jī)會(huì)

Opportunities for promotion升職提拔的機(jī)會(huì)Days off 幾天短假

Company car 公司配給的汽車Incumbent progamme崗位培訓(xùn)課程 Grow and maintain customer relationship發(fā)展和維持客戶關(guān)系

Research and development and manufacturing研發(fā)和生產(chǎn)

solo trader獨(dú)立法人，獨(dú)立經(jīng)銷店partnership合伙經(jīng)營(yíng)

franchise連鎖店 特許經(jīng)營(yíng)start a business 創(chuàng)辦企業(yè)

askfor permission 獲得準(zhǔn)許complain about a mistake 投訴一個(gè)錯(cuò)誤 confirm something is OK 確認(rèn)某事request information 索要信息

offer information 提供信息cancel arrangements 取消安排 request help 求助change a booking 改變預(yù)定

empioyment news 就業(yè)新聞give notice 預(yù)先通知

take voluntary redundancy 自愿接受裁退

make redundant 裁員employment issue 就業(yè)問(wèn)題

good communication 良好溝通potential problem 潛在的問(wèn)題

reasonable period 合理期限r(nóng)easonable grounds 合理的理由

verbal warning 口頭警告written warning 書面警告

disciplinary procedure 紀(jì)律程序unglamorous image乏味的形象

door-to-door work and cold calling挨家挨戶的推銷和進(jìn)行不期而至的拜訪

commercial director 銷售總監(jiān)email confirmation form 電子郵件確認(rèn)表 build trust建立信任askclever questions 問(wèn)恰當(dāng)?shù)膯?wèn)題

knowyour stuff了解你的產(chǎn)品beprepared to fail做好失敗的準(zhǔn)備 scheduling and technical provision to clients

exceptional interpersonal skill 超強(qiáng)人際交往力open your mind敞開(kāi)心扉

sales executive 銷售總監(jiān)sales and advertising team 銷售和總監(jiān)能力 sales argument 銷售賠款commercial targets 商業(yè)目標(biāo)

marketing representative 營(yíng)銷代表finance manager 財(cái)會(huì)經(jīng)理

benefits and incentives 福利和獎(jiǎng)勵(lì)freelance自由職業(yè)

二、句子翻譯

1、To you, networking might mean attending a conference or trade fair event or meet new clients or partners.對(duì)人們而言，建立關(guān)系網(wǎng)絡(luò)也許不僅僅意味著通過(guò)參加會(huì)議或商品交易會(huì)等活動(dòng)認(rèn)識(shí)新客戶或合作伙伴.2、I'd got to a reasonably senior level and I wanted to help other people to maximise their potential.我身處高管職位，希望能夠幫助其他女性充分發(fā)揮她們的潛能

3、I saw your advert for the post of client services executive in yesterday’s newspaper and I would like to apply for the position.我昨天在報(bào)紙上看見(jiàn)你們客服服務(wù)主管職位的招牌廣告，我想申請(qǐng)這個(gè)職位。

4、Following recent feedback on working hours,the head of human resources will give a presentation on Thursday 2 July at 4.30pm in the conference room.5、I’m coming to the event next week called Lanuching your business online.下周我將參加“創(chuàng)辦網(wǎng)上公司”的活動(dòng)。

6、We've reviewed your sales figures and they're not really up to the level we need.我們查看了你的銷售數(shù)據(jù)達(dá)不到我們所期待的水平。

7、No one at his old factory was available to comment on how they would be replacing the six workers.就如何接管這六個(gè)員工的工作，廠方尚未作出任何評(píng)論。

8、The aim of this report is to assess whether Ms chuhova was unfairly dismissed and if the correct procedure was followed by her line manager.這報(bào)告的目的是評(píng)估察哈娃女士是否被不合理解聘以及她的部門經(jīng)理是否遵循；額正確的程序。

9、Working type up their every thought and send off emails with tremendous inaccuracy or complete pointlessness.。員工們把每個(gè)想法打好字，要么錯(cuò)誤百出，要么完全不考慮禮節(jié)。

10、Now I speak to customers every day in the buzz of a target-driven environment.it’s fantastic.現(xiàn)在我每天和顧客交談，目標(biāo)明確，充滿激情。真是妙不可言。

11、Don’t misunderstand the customers.不要誤解顧客的意思

12、Don’t overload people with details.13、Salespeople are not necessarilyborn.銷售人員不是天生的三、數(shù)字翻譯

16,000,000,000

——sixteen billion turnover

978,000,000

—— nine hundred and seventy-eight million finnal income

160——one hundred and sixty countries

55,000——fifty five thousand employees

? —— half of 55,000 in the USA—— four division—— six percent of revenue dedicated to research and development

5,000,000,000 —— five million dollars revenue in Europe

2,000,000,000 ——two billion dollars rest of world revenue

1906 ——nineteen oh six company founded

112,000,000,000 —— one hundred and twelve billion total market

五、作文

Work inpairs.Choose one of the way of working below and prepare a mini-presentation on the topic for the rest of the class.A: WHAT IS IMPORTANT WHEN??

Job-sharing

● Find someone you like.● Organise and plan how you share the work.●

●

Finding someone you like is the most important when you start a job-share.As job sharing is a way for two people to both fill one job,finding someone you like is very important for the success of the scheme.You may find one from your current workplace, or you may find one outside through all kinds of contacts.Organising and planing how you share the work is also important.If it’s shared reponsibility, there is no division of duties but two people have to split the hours clearly to ensure that the work flows continuously.If it’s divided responsibility, each partner has to be clear about his own case—load or project to focus on during his working hours.If it’s unrelated responsibility, the partners have to learn what their separate tasks are in the same department, and each has to do his own share well.Communication is another important factor to consider when you arrange the job-share,especially for shared responsibility.Partners have to communicate well so that jobs are done smoothly.Using email, voicemail messages, daily logs and notes are some techniques that help facilitate communication.B:WHAT IS IMPORTANT WHEN??

Working from home

● Set up an office space in the house.●Plan your working hours and your breaks.●

Seting up an office space in the house is important whenworking from home.This will give you a feel of being in the office and concentrate more on work.In this way, it will easy for you to differentiate between wrok time and private time and you will not be easily distracted.it’s also important to plan your working hours and your breaks.Make it like in the office and set a timetable.But do not overwork yourself to make up for not being in the office every day.Make sure you have a break after you work for a few hours.In addiction, to make working from home really successful, you should make sure colleagues and clients can reach you as though you are in the office.This may help a lot to guarantee the efficiency.Part Two of the Speaking Test

(1)What is important when setting up your own business?

Prompts:

A good idea.Consider the market demand and target at potential customers.Knowing your customers.Keep a file of them.Adequate starting capital is also important.(2)What is important when your business is a partnership?

Prompts:

Good relationship with the other person.Mutual trust and full co-operation can bring out creativity.Both are willing to share responsibilities.Timely communication and decision making.(1)When setting up your own business, I think a good idea is very important.You should consider the market demand and target at potential customers.Under the guidance of the idea, you may cater for the urgent need of the customers, or solve the problems of the customers that other companies haven’t thought of.A good idea from the very beginning can avoid failure of a new company.Besides I think knowing your customers is also important..You ‘d better keep a file of your customers with names, age, profession and hobbies etc.Based on their personal information, you may guess the potential needs of the customers and inform them of your product lists at first time possible needs.Knowing your customers helps you to provide them with the information they need.Apart from the two points, I think adequate starting capital is also important.Only when you have enough money, can you provide varieties of products with good quality;or you can provide good service which is important to attract customers to your

(2)When your business is a partnership, relationship with the other person is very important.A good relationship with mutual trust and full co-operation brings out the potentials, experience and creativity to the full degree.With good relationship, it is easy for you to communicate with each other and deal with any new issues in time.Besides, it is also important that both are willing to share responsibilities.This will have direct impact on the success and failure of the business.With shared responsibilities, you can achieve your common objectives better and be strongly united against troubles and risks.On top of that, timely communication and decision-making will also help to improve the running of a business with partnership.六、作文memo1、you are a manager at Lar Bonner.After a meeting with staff, the company has agreed to extend parental leave for fathers from two weeks to three weeks.Write a memo to all staff.●refer to the previous meeting

●say when the news system will begin(25th September)

●remind staff that their manager need one month’s notice.To: All staff

From: Tom

Date: 25th July

Subject: Parental leave

Further to our previous meeting, I am pleased to confirm that parental leave for fathers has been extended to three weeks.The new system will come into operation as from 25th September.May I remind you that your managers will require one month’s notice.2、Say what has happened and why

Anounce the repreaentative’s visit

Say when and where his presentation will take place

Write 40-50 words only.Remember to include a To, From, Date and Subject line.To: All staff

From: Tom

Date: 1st October

Subject: resentation of new insurance policy

To offer staff a better health insurance scheme,We are now working with a new insurance company.Please note therefore that a representative from this company will present the new staff policy on 9th October at 2pm in the conference room.All staff are welcome to attend.WRITINGAn email1、You are a sminar organiser.You want to check details for an event next week with your two assistants.Write an email to your staff.Write 40-50 words.Say which rooms you have booked for the event.Ask them to confirm the schedule with secutity.Explain that one participant will be late.From: XXX

Subject: Confirmation of seminar details

Date:XXX

To: Assistant seminar organiser

Please note that I have booked Room 101 and 102 for the seminar next week.I’d be grateful if you would now confirm this booking and the finalschedule for the event with security.Also note that Mr singh will be one hour late on the Monday morning.2、Dear [name]

Would you please send me details of the next health and safetytraining event? I’m aware that it is due in the near future.Regards

[name]

2.Dear [name]

Thanks for reminding me.The training event takes place on the 3rd September from 9-5 in the conference rooms.Please inform all department managers and forward the attached documents which are to be read before the event.Thanks

[name]

3.Dear Department Managers,Would you all please note that the next health and safety training event takes place on the 3rd September from 9-5 in the conference rooms.As you know this is a legal requirement.Please also find attached documents which you should be familiar with before the event.Thanks for your cooperation.[name]

4.Dear [name]

Thanks for informing the managers.Unfortunately, the training event has been postponed.The reason is the trainer is unavailable.He has suggested the 23rd September, so can you let all managers know?

Sorry for the Inconvenience.[name]

5.Dear Department Managers,Following my previous email, I am writing to inform you of a change in date to the health and safety training event.Due to the unavailability of the trainer on the 3rd September, the event will now take place on the 23rd.All other details remain the same.Apologies for any inconvenience caused.[name]

第三篇：商務(wù)英語(yǔ)

行業(yè)介紹快餐行業(yè)

公司介紹McDonald's Corporation

隨著西方習(xí)俗和文化對(duì)亞洲的滲入，西方的快餐業(yè)也大量融進(jìn)中國(guó)市場(chǎng)。其中麥當(dāng)勞就是最成功的快餐行業(yè)中的例子。現(xiàn)在麥當(dāng)勞擁有超過(guò)31000家快餐廳，分布在全球121個(gè)國(guó)家和地區(qū)，擁有39000人，無(wú)疑是世界快餐業(yè)的巨無(wú)霸。麥當(dāng)勞的成功和它管理的規(guī)范化和產(chǎn)品質(zhì)量的標(biāo)準(zhǔn)化及服務(wù)的周到密切相關(guān)。在對(duì)麥當(dāng)勞的參觀過(guò)程中，我們進(jìn)一步了解到麥當(dāng)勞內(nèi)的操作體系和程序，員工內(nèi)的獎(jiǎng)懲制度以及顧客至上的原則。本人參考許多文獻(xiàn)及網(wǎng)上資料，將在本報(bào)告中對(duì)麥當(dāng)勞進(jìn)行以下幾方面的分析：公司文化，客戶價(jià)值，產(chǎn)品，員工及競(jìng)爭(zhēng)對(duì)手等方面對(duì)麥當(dāng)勞終端市場(chǎng)做出描述并給出SWOT分析和評(píng)價(jià)，并對(duì)公司的未來(lái)發(fā)展給出個(gè)人的意見(jiàn)和建議。最后，將結(jié)合公司文化和自身特點(diǎn)談?wù)劚敬螌?shí)習(xí)的意義和感悟。

麥當(dāng)勞終端市場(chǎng)分析

1.企業(yè)文化

企業(yè)文化是一個(gè)公司的靈魂，是一個(gè)公司揚(yáng)帆遠(yuǎn)航的指南針。企業(yè)文化是為一個(gè)企業(yè)所信奉的主要價(jià)值觀，是一種含義深遠(yuǎn)的價(jià)值觀、神話、英雄人物標(biāo)志的凝聚。我將從以下幾個(gè)方面描述麥當(dāng)勞的企業(yè)文化

1.經(jīng)營(yíng)理念特許經(jīng)營(yíng)模式QSCV

特許經(jīng)營(yíng)模式 麥當(dāng)勞采用特許經(jīng)營(yíng)的方式，在全球范圍有越來(lái)越多的加盟店進(jìn)入，達(dá)到產(chǎn)品標(biāo)準(zhǔn)化、服務(wù)標(biāo)準(zhǔn)化、促銷標(biāo)準(zhǔn)化，進(jìn)一步擴(kuò)大了它的品牌。麥當(dāng)勞提供日常營(yíng)運(yùn)操作、培訓(xùn)、營(yíng)銷、廣告、人力資源、采購(gòu)和店鋪選址等廣泛的支持和保障，讓被特許人不僅在創(chuàng)業(yè)初始無(wú)后顧之憂，更能在未來(lái)餐廳發(fā)展上，贏在細(xì)節(jié)和執(zhí)行。

4.麥當(dāng)勞擁有世界上最優(yōu)秀的供應(yīng)鏈，通過(guò)與供應(yīng)商緊密合作，以全球化采購(gòu)的方式，確保以最有競(jìng)爭(zhēng)力的價(jià)格提供最優(yōu)質(zhì)的原料。

以租賃為主的房地產(chǎn)經(jīng)營(yíng)策略

麥當(dāng)勞開(kāi)展特許經(jīng)營(yíng)主要是以購(gòu)買或租賃地產(chǎn)的形式進(jìn)行，麥當(dāng)勞公司總部長(zhǎng)期承租或購(gòu)進(jìn)土地和房屋，然后將店面出租給各加盟店，這種經(jīng)營(yíng)策略，實(shí)質(zhì)上是把第一債權(quán)人的權(quán)利轉(zhuǎn)讓給了麥當(dāng)勞總部，使它具備了從銀行取得貸款的資格，從而解決了各加盟者開(kāi)店的資金困難，為麥當(dāng)勞特許經(jīng)營(yíng)的順利開(kāi)展奠定了堅(jiān)實(shí)的基礎(chǔ)。

聯(lián)合廣告基金制度

設(shè)立廣告基金是麥當(dāng)勞開(kāi)展特許經(jīng)營(yíng)的重要營(yíng)銷策略，由加盟者聯(lián)合起來(lái)，共同籌集資金承擔(dān)廣告費(fèi)用，可以在更大范圍內(nèi)擴(kuò)大麥當(dāng)勞的統(tǒng)一品牌形象，彌補(bǔ)加盟者單獨(dú)進(jìn)行品牌宣傳廣告經(jīng)費(fèi)不足的問(wèn)題。

SQCV

Q代表優(yōu)質(zhì)，是指麥當(dāng)勞為保障食品品質(zhì)制訂了極為嚴(yán)格的標(biāo)準(zhǔn)。麥當(dāng)勞對(duì)品質(zhì)管理十分嚴(yán)格，視頻制作超過(guò)一定期限就舍棄不用，如漢堡包的時(shí)限是10分鐘，炸薯?xiàng)l的時(shí)間是7分鐘，原產(chǎn)品面包一般是15天，肉餅最多也不能超過(guò)3個(gè)月。麥當(dāng)勞的每一家分店食品質(zhì)量和配料都一樣，也同樣保證麥當(dāng)勞食品送到顧客手中之前，經(jīng)過(guò)了一系列周密的品質(zhì)保證系統(tǒng)。嚴(yán)格的標(biāo)準(zhǔn)使顧客在任何的時(shí)間，任何地點(diǎn)所品嘗到的麥當(dāng)勞食品都是同一品質(zhì)的，一切以質(zhì)量取勝。

S代表服務(wù)，是指按照細(xì)心、關(guān)心和愛(ài)心的原則，提供熱情、周到、快捷的服務(wù)。麥當(dāng)勞餐廳的侍應(yīng)生謙虛有禮，餐廳設(shè)備先進(jìn)快捷。顧客等候的時(shí)間很短，還備有各類消毒的食品包裝，干凈方便。餐廳布置典雅，播放輕松的樂(lè)曲，顧客在用餐之余還能得到優(yōu)美的聽(tīng)覺(jué)享受。

C代表清潔，是指麥當(dāng)勞制訂了必須嚴(yán)格遵守的清潔工作標(biāo)準(zhǔn)。如與昂你上崗前必須用特制的殺菌洗手液搓洗20秒，然后沖凈，烘干，甚至連廁所都規(guī)定了衛(wèi)生標(biāo)準(zhǔn)。

V代表價(jià)值，即物有所值，是為了進(jìn)一步傳達(dá)麥當(dāng)勞的 “向顧客提供更有價(jià)值的高品質(zhì)“的理念。麥當(dāng)勞的食品講求味道、顏色、營(yíng)養(yǎng)。價(jià)格與所提供的服務(wù)一致，讓顧客吃了之后感到真正的物有所值。

2.服務(wù)理念顧客第一；高效、快速；“苛刻”更多歡笑，更多選擇，盡在麥當(dāng)勞

為了使各加盟店都能夠達(dá)到令消費(fèi)者滿意的產(chǎn)品與服務(wù)標(biāo)準(zhǔn)，麥當(dāng)勞建立了嚴(yán)格的檢查監(jiān)督制度。麥當(dāng)勞體系有三種檢查制度：1.常規(guī)性月度考評(píng)；2.公司總部的檢查；3.抽查。公司總部統(tǒng)一檢查的表格主要有食品制作檢查表、柜臺(tái)工作檢查表、全面營(yíng)運(yùn)評(píng)價(jià)表和每月例行考核表等；

為了吸引顧客，提高服務(wù)質(zhì)量，麥當(dāng)勞始終堅(jiān)持優(yōu)質(zhì)服務(wù)，雷。克羅克提出一句口號(hào)：“把自己擺在顧客的位置上，“要求員工”將心比心“，事事時(shí)時(shí)為顧客著想。另外，麥當(dāng)勞要求員工都是要微笑待客的，而每家麥當(dāng)勞里都有一位接待員為顧客提供服務(wù)。此外，快捷的速度，創(chuàng)造歡樂(lè)舒適的氛圍，順應(yīng)顧客要求，不斷提高服務(wù)質(zhì)量一直是他們的服務(wù)宗旨。

客戶價(jià)值

每一個(gè)企業(yè)都深知客戶就是上帝，客戶的忠實(shí)度對(duì)一個(gè)企業(yè)來(lái)說(shuō)是非常重要的。因此在質(zhì)量、服務(wù)方面麥當(dāng)勞一直重視著客戶價(jià)值。這些都已經(jīng)體現(xiàn)在服務(wù)理念及產(chǎn)品方面中。

產(chǎn)品

麥當(dāng)勞的所有產(chǎn)品原材料均來(lái)自一個(gè)廠商，不會(huì)因?yàn)橐獪p少運(yùn)輸費(fèi)而在當(dāng)?shù)剡M(jìn)行購(gòu)買達(dá)到標(biāo)準(zhǔn)的統(tǒng)一化。并且它在選擇合作者的條件上十分嚴(yán)格，如麥當(dāng)勞的面包是不會(huì)掉渣的。可口可樂(lè)的最可口溫度是4度，所以它的可樂(lè)都是保持在4度的。麥當(dāng)勞的產(chǎn)品在同等質(zhì)量上與其他競(jìng)爭(zhēng)對(duì)手相比，是價(jià)格低的。而同等價(jià)格上它的質(zhì)量絕對(duì)是好的，并且美味的。

員工方面

麥當(dāng)勞采用人性化管理，將其廣大員工和人才視為最大的兩大財(cái)富之一。麥當(dāng)勞公司的合作者們首先是“隊(duì)員”，其次才像其它公司的人一樣是雇員。團(tuán)體觀念在一個(gè)工作條件艱苦的行業(yè)中是十分重要的，在麥當(dāng)勞，艱苦的工作條件和激烈的競(jìng)爭(zhēng)，要求每個(gè)人的必要的諒解和容忍的精神。為了提高服務(wù)質(zhì)量，對(duì)工作人員的挑選非常認(rèn)真，注意職工素質(zhì)的訓(xùn)練，對(duì)新招來(lái)的職工必須進(jìn)行為期10天的訓(xùn)練，才能正式提任店員。麥當(dāng)勞特別重視管理人員和服務(wù)人員的培訓(xùn)，并且為了激發(fā)公司員工上下團(tuán)結(jié)一致，麥當(dāng)勞采取以下的措施，1善待員工，讓他們懂得你是為他們著想的，2多參與員工們的活動(dòng)，了解他們的苦衷，及時(shí)與員工們溝通3 給下屬們創(chuàng)造良好的工作環(huán)境，讓他們知道管理者處處體貼他們4認(rèn)同員工的表現(xiàn)，向員工表示贊賞，不僅要口頭肯定，還要適當(dāng)加薪，讓他們知道管理者隨時(shí)在肯定他們的貢獻(xiàn)5容忍每位員工的個(gè)性與風(fēng)格，使他作為一個(gè)活生生的人存在嗎不要把他們管理成僅會(huì)說(shuō)話的機(jī)器。

競(jìng)爭(zhēng)對(duì)手

除了清潔程度，服務(wù)標(biāo)準(zhǔn)，質(zhì)量的大大不同外，很多人都在詫異，為什么肯德基在中國(guó)比麥當(dāng)勞受歡迎，但麥當(dāng)勞確是世界上的巨無(wú)霸呢。很大程度上，是因?yàn)辂湲?dāng)勞的質(zhì)量標(biāo)準(zhǔn)化，世界每一個(gè)角落的麥當(dāng)勞都是一個(gè)味道的，曾經(jīng)有老外人，在中國(guó)吃麥當(dāng)勞有家的味道。我想這是很多快餐店無(wú)法比較的。

SWOT 的分析

1、S: strength, 即優(yōu)勢(shì)快捷，美味，服務(wù)好，質(zhì)量好

產(chǎn)品質(zhì)量好，價(jià)格實(shí)惠

服務(wù)周到，真誠(chéng)對(duì)待每一個(gè)顧客，環(huán)境優(yōu)雅整潔

點(diǎn)餐時(shí)間短，方便快捷。

員工忠誠(chéng)度高，團(tuán)隊(duì)精神強(qiáng)。

注重了年輕顧客，尤其是一些小朋友

2、W: weakness, 即劣勢(shì)。

店鋪分布不夠廣泛，品種不是太齊全，有的產(chǎn)品不適合部分客戶的口味，如辣。

廣告不夠響亮，及普遍。

3、O：opportunities,即機(jī)遇

隨著工作的緊張及時(shí)間的不足，越來(lái)越多的人開(kāi)始選擇吃西式快餐。

知名度的提高，越來(lái)越多人 開(kāi)始喜歡上麥當(dāng)勞。

為很多顧客提供了方便，市場(chǎng)的進(jìn)一步擴(kuò)大化

4、T：threats,即挑戰(zhàn)

越來(lái)越多的人懷疑西式快餐的營(yíng)養(yǎng)程度，成本越來(lái)越高，來(lái)自KFC的競(jìng)爭(zhēng)越來(lái)越大。以及食品 原材料的保存，許多關(guān)于肉類的傳染病的出現(xiàn)。質(zhì)量和品牌的持續(xù)保證。市場(chǎng)分析

麥當(dāng)勞市場(chǎng)分析 默認(rèn)分類 2007-12-31 13:32:29 閱讀1130 評(píng)論0字號(hào)：大中小 訂閱

1、麥當(dāng)勞的市場(chǎng)優(yōu)勢(shì)在于清潔（clean）、快速(fast)、品質(zhì)（quality）、服務(wù)（service）、價(jià)值感（value）。

2、麥當(dāng)勞以年輕人為主要目標(biāo)市場(chǎng)（年齡由４—３０歲男、女性），3、市場(chǎng)定位：A．麥當(dāng)勞：以年輕、活潑作訴求，希望提供一個(gè)輕快的用餐環(huán)境。

4、麥當(dāng)勞：依消費(fèi)者對(duì)消費(fèi)價(jià)值感的知覺(jué)來(lái)感受價(jià)值，加以訂價(jià)。

環(huán)境戰(zhàn)略：麥當(dāng)勞：○以地區(qū)人口分布決定開(kāi)店地點(diǎn)與規(guī)模；○著重地區(qū)分布與物流配銷問(wèn)題；肯得基：○人口結(jié)構(gòu)與密度；○商

圈特征（以商業(yè)區(qū)分布與學(xué)校附近及人潮集中地區(qū)為主）

５、通路策略：麥當(dāng)勞：逐步向中南部發(fā)展，并發(fā)展適合各種商圈與立地條件的店（包括人潮集中區(qū)、車站附近、學(xué)校、商業(yè)區(qū)、金融圈）。肯得基：全面性發(fā)展。ZHG：以快速開(kāi)店來(lái)占據(jù)市場(chǎng)空間拉近與麥當(dāng)勞的距離，并定位于市場(chǎng)追隨者的角色。

６、推廣策略：在零售服務(wù)業(yè)的行銷策略中，企業(yè)形象的建立與知名度的炒熱相當(dāng)重要。除了通過(guò)經(jīng)營(yíng)者所提供的商品帶給消費(fèi)者的感覺(jué)外，廣告與促銷活動(dòng)更是經(jīng)營(yíng)者在爭(zhēng)取消費(fèi)者認(rèn)知與印象的重要策略。因此，廣告策略與促銷戰(zhàn)略的實(shí)戰(zhàn)運(yùn)用，并發(fā)出適當(dāng)?shù)膹V告與促銷訊息與消費(fèi)者心連心，建立密切關(guān)系，乃是推廣策略的主要課題。快餐業(yè)的推廣策略分述如下，快餐連鎖店的推廣策略：

電視廣告。麥當(dāng)勞：○帶動(dòng)狂熱；○大量投入TV廣告；○密集強(qiáng)打。

促銷活動(dòng)：麥當(dāng)勞：○合作促銷生日餐會(huì)；○贊助回饋社會(huì)活動(dòng)。

公共報(bào)道：麥當(dāng)勞：○利用機(jī)會(huì)制造新聞事件；○各種活動(dòng)吸引各媒體注意；

７、口碑宣傳及耳語(yǔ)運(yùn)動(dòng)（Whisper Campaign）是極重要的溝通方式。此外，加強(qiáng)服務(wù)、維持良好品質(zhì)都是必須落實(shí)執(zhí)行的事項(xiàng)。（5）促銷活動(dòng)最常使用的方式是贈(zèng)品與贈(zèng)獎(jiǎng)，舉凡贈(zèng)送小禮物、集點(diǎn)券、贈(zèng)獎(jiǎng)券等都非常流行與有效。（6）與其他企業(yè)合作做聯(lián)合廣告也是很有效果的方式。例如麥當(dāng)勞與俏麗洗發(fā)精的聯(lián)合廣告即很成功。（7）社會(huì)愛(ài)心回饋活動(dòng)、寫作比賽、親子活動(dòng)、快樂(lè)家庭等顧客參與性的宣傳與促銷活動(dòng)漸漸被快餐經(jīng)營(yíng)者所采用。（8）連鎖店整體企業(yè)形象的塑造與提升，必須藉公益性活動(dòng)、體育贊助活動(dòng)以及捐血活動(dòng)等慈善活動(dòng)達(dá)成。（9）動(dòng)用新聞性、話題性的訊息來(lái)做“議論紛紛”的宣傳，可吸引大眾傳播媒體的注意與免費(fèi)的宣傳報(bào)道。（10）由各家分店的小商圈行銷策略中，可做定點(diǎn)行銷與廣告表示的模范。同時(shí)，針對(duì)各商店附近的商圈特性、人潮特性加強(qiáng)促

銷與推廣的整體活動(dòng)。

8、麥當(dāng)勞還主動(dòng)創(chuàng)造記者采訪機(jī)會(huì)，參加公益活動(dòng)，獲得公眾注意。在麥當(dāng)勞的公關(guān)手冊(cè)中，還提到在各個(gè)不同市場(chǎng)應(yīng)采取的不同手段，如在以家庭為主的市場(chǎng)可將漢堡包所得捐給當(dāng)?shù)氐膶W(xué)校做樂(lè)隊(duì)制服，手冊(cè)還指導(dǎo)加盟者如何爭(zhēng)取報(bào)紙報(bào)道各店的活動(dòng)，如何爭(zhēng)取照片上報(bào)等。麥當(dāng)勞每年捐出4%的營(yíng)業(yè)所得，約5000萬(wàn)美元用于各項(xiàng)贊助活動(dòng)，麥當(dāng)勞總裁透納曾說(shuō)：“使我們的名字出現(xiàn)在公眾

面前，而創(chuàng)造一個(gè)足以抵消賣漢堡包的企業(yè)形象。我們的動(dòng)機(jī)99%是商業(yè)性的。

5、個(gè)人建議

進(jìn)一步的擴(kuò)大市場(chǎng)，加大廣告力度，在商業(yè)繁華地多參加一些店鋪的數(shù)量。

適應(yīng)一些地方的獨(dú)特口味設(shè)計(jì)一部分符合當(dāng)?shù)厝说氖称罚黾訝I(yíng)業(yè)額。

順應(yīng)市場(chǎng)的發(fā)展，多生產(chǎn)可愛(ài)特別的玩具吸引小朋友

個(gè)人感悟

1.整個(gè)企業(yè) 人生總是充滿機(jī)遇的，只是我們很多時(shí)候沒(méi)有發(fā)現(xiàn)。像克羅克發(fā)現(xiàn)了麥當(dāng)勞特許經(jīng)營(yíng)的商機(jī)，而麥?zhǔn)闲值軈s沒(méi)有，將這么好的機(jī)會(huì)讓給了別人。一個(gè)企業(yè)最重要的是企業(yè)文化，樹(shù)立好的口碑，敢于在行業(yè)領(lǐng)域中創(chuàng)新，處處為顧客著想。快餐行業(yè)中不僅僅產(chǎn)品的質(zhì)量很重要的，同樣餐廳氛圍也是很關(guān)鍵的。另外，商業(yè)中要懂得抓住重點(diǎn)，像麥當(dāng)勞將它的市場(chǎng)主要定位于年輕人，重點(diǎn)還要吸引孩子們，像在餐廳內(nèi)設(shè)置游樂(lè)場(chǎng)所。服務(wù)的重要性，管理的完善性，管理者的智慧，良好的市場(chǎng)調(diào)查，質(zhì)量的保證，顧客滿意的重要性在麥當(dāng)勞中都得到很好的體現(xiàn)。

對(duì)自己的認(rèn)識(shí)

無(wú)論是在大學(xué)學(xué)習(xí)中還是在以后的工作中，我們時(shí)刻都要保持創(chuàng)新精神，善于尋找機(jī)遇，創(chuàng)造機(jī)遇。另外，從麥當(dāng)勞中我主要學(xué)會(huì)了團(tuán)隊(duì)精神，無(wú)論是領(lǐng)導(dǎo)還是員工首先他們是一個(gè)團(tuán)隊(duì)，團(tuán)隊(duì)中一直活躍著奮進(jìn)和家的氣氛企業(yè)內(nèi)部的支持和信賴是非常重要的，他們以親人的形式互相支持，共同奮進(jìn)，在快樂(lè)的氛圍下，所有人都充滿了干勁才能更好的工作為企業(yè)做貢獻(xiàn)。我們無(wú)時(shí)無(wú)刻都要嚴(yán)格的要求自己，像麥當(dāng)勞公司用嚴(yán)格的標(biāo)準(zhǔn)來(lái)要求雇員的衣著、修飾及儀態(tài)。我們更要時(shí)刻的要求自己，只有嚴(yán)律才會(huì)使自己奮斗上進(jìn).。

第四篇：商務(wù)英語(yǔ)

商務(wù)英語(yǔ):英語(yǔ)郵件常用語(yǔ)

1.Greeting message 祝福

Hope you have a good trip back.祝旅途愉快.How are you? 你好嗎?

How is the project going on? 項(xiàng)目進(jìn)行順利嗎? 2.Initiate a meeting 發(fā)起會(huì)議

I suggest we have a call tonight at 9:30pm(China Time)with you and Brown.Please let me know if the time is okay for you and Ben.我建議我們今晚九點(diǎn)半和Brown小聚一下,你和Ben有沒(méi)有空? I would like to hold a meeting in the afternoon about our development planning for the project A.今天下午我建議我們就A項(xiàng)目的發(fā)展計(jì)劃開(kāi)會(huì)討論一下。

We'd like to have the meeting on Thu Oct 30.Same time.十月三十號(hào)(周三),老時(shí)間,開(kāi)會(huì)。

Let's make a meeting next Monday at 5:30 PM SLC time.下周一鹽湖城時(shí)區(qū)下午五點(diǎn)半開(kāi)會(huì)。

I want to talk to you over the phone regarding issues about report development and the XXX project.我想跟你電話討論下報(bào)告進(jìn)展和XXX項(xiàng)目的情況。

3.Seeking for more information/feedbacks/suggestions 咨詢信息/反饋/建議

Shall you have any problem accessing the folders, please let me knows.如果存取文件有任何問(wèn)題請(qǐng)和我聯(lián)系。

Thank you and look forward to having your opinion on the estimation and schedule.謝謝你,希望能聽(tīng)到更多你對(duì)評(píng)估和日程計(jì)劃的建議。

Look forward to your feedbacks and suggestions soon.期待您的反饋建議!What is your opinion on the schedule and next steps we proposed? 你對(duì)計(jì)劃方面有什么想法?下一步我們應(yīng)該怎么做? What do you think about this? 這個(gè)你怎么想? Feel free to give your comments.請(qǐng)隨意提出您的建議。

Any question, please don't hesitate to let me know.有任何問(wèn)題,歡迎和我們聯(lián)系。Any question, please let me know.有任何問(wèn)題,歡迎和我們聯(lián)系。

Please contact me if you have any questions.有任何問(wèn)題,歡迎和我們聯(lián)系。Please let me know if you have any question on this.有任何問(wèn)題,歡迎和我聯(lián)系。Your comments and suggestions are welcome!歡迎您的評(píng)論和建議!Please let me know what you think? 歡迎您的評(píng)論和建議!Do you have any idea about this? 對(duì)于這個(gè)您有什么建議嗎? It would be nice if you could provide a bit more information on the user's behavior.您若是能夠就用戶行為方面提供更多的信息就太感激了!At your convenience, I would really appreciate you looking into this matter/issue.如果可以,我希望你能負(fù)責(zé)這件事情。4.Give feedback 意見(jiàn)反饋

Please see comments below.請(qǐng)看下面的評(píng)論。

My answers are in blue below.我的回答已標(biāo)藍(lán)。

I add some comments to the document for your reference.我就文檔添加了一些備注,僅供參考。

5.Attachment 附件

I enclose the evaluation report for your reference.我附加了評(píng)估報(bào)告供您閱讀。Attached please find today's meeting notes.今天的會(huì)議記錄在附件里。Attach is the design document, please review it.設(shè)計(jì)文檔在附件里,請(qǐng)?jiān)u閱。

For other known issues related to individual features, please see attached release notes.其他個(gè)人特征方面的信息請(qǐng)見(jiàn)附件。6.Point listing 列表

Today we would like to finish following tasks by the end of today:1…….2…….今天我們要完成的任務(wù):1…….2…….Some known issues in this release:1…….2…….聲明中涉及的一些問(wèn)題:1…….2…….Our team here reviewed the newest SCM policy and has following concerns:1…….2…….我們閱讀了最新的供應(yīng)鏈管理政策,做出如下考慮:1…….2…….Here are some more questions/issues for your team:1…….2…….以下是對(duì)你們團(tuán)隊(duì)的一些問(wèn)題:1…….2…….The current status is as following: 1…… 2…… 目前數(shù)據(jù)如下: 1…… 2…… Some items need your attention:1…….2…….以下方面需提請(qǐng)注意:1…….2…….7.Raise question 提出問(wèn)題

I have some questions about the report XX-XXX 我對(duì)XX-XXX報(bào)告有一些疑問(wèn)。For the assignment ABC, I have the following questions:… 就ABC協(xié)議,我有以下幾個(gè)問(wèn)題:……

8.Proposal 提議

For the next step of platform implementation, I am proposing… 關(guān)于平臺(tái)啟動(dòng)的下一步計(jì)劃,我有一個(gè)提議……

I suggest we can have a weekly project meeting over the phone call in the near future.我建議我們就一周項(xiàng)目開(kāi)一個(gè)電話會(huì)議。

Achievo team suggest to adopt option A to solve outstanding issue…… Achievo團(tuán)隊(duì)建議應(yīng)對(duì)突出問(wèn)題采用A辦法。9.Thanks note 感謝信

Thank you so much for the cooperation感謝你的合作!Thanks for the information 謝謝您提供的信息!

I really appreciate the effort you all made for this sudden and tight project.對(duì)如此緊急的項(xiàng)目您做出的努力我表示十分感謝。Thanks for your attention!謝謝關(guān)心!

Your kind assistance on this are very much appreciated.我們對(duì)您的協(xié)助表示感謝。

Really appreciate your help!非常感謝您的幫助!10.Apology 道歉

I sincerely apologize for this misunderstanding!對(duì)造成的誤解我真誠(chéng)道歉!I apologize for the late asking but we want to make sure the correctness of our implementation ASAP.很抱歉現(xiàn)在才進(jìn)行詢問(wèn),但是我們需要盡快核實(shí)執(zhí)行信息.職場(chǎng)點(diǎn)睛:如何和老板談薪水問(wèn)題

1.The starting salary I require is HK$6,500 per month.待遇方面，本人希望月薪六千五百港幣起薪。

2.I require a salary of $4,500 a month to begin with.本人希望，月薪四千五百元起薪。

3.The salary I require would be $60,000 a year, plus one percent commission on all sales.關(guān)于薪金，本人要求年薪六萬(wàn)元，同時(shí)希望獲得銷售額1%的分紅。4.My desired starting salary is 10,000 yuan.本人希望起薪10,000元。

5.I require a monthly salary of 12,000 yuan, plus housing.希望待遇月薪一萬(wàn)二千元，提供宿舍。

6.I require a commencing salary of 9,600 yuan a month.本人希望，月薪九千六百元起薪。

7.I am quite willing to start at a small salary.起薪少一點(diǎn)，本人并不計(jì)較。

8.In regards to salary, I'll leave it to you to decide after you have seen the kind of work I can do.關(guān)于薪金，請(qǐng)考驗(yàn)本人的工作后再作定奪。

9.However, the matter of remuneration will take care of itself, as it always does, if other things are all right.不過(guò)，如其他條件具備，薪水問(wèn)題自會(huì)解決。

10.I am willing to work on a trial basis for a small salary for several months, if necessary.試用期內(nèi)，本人愿意薪水低一點(diǎn)。

盤點(diǎn):英語(yǔ)會(huì)議的開(kāi)場(chǎng)白

為了使會(huì)議有效進(jìn)行，應(yīng)在短暫的寒暄之后馬上進(jìn)入正題。

如果是公司內(nèi)部會(huì)議，例如：

OK, everybody, we seem to be complete.Can we get started? 如果是與客戶開(kāi)會(huì)，例如：

OK, if you like, we can start now.如果是國(guó)際性會(huì)議，例如：

Since the majority of the required number is present, the meeting is formally declared to be convened.點(diǎn)明會(huì)議目的，例如：

The purpose of this plenary session is to make a general review of our activities during this past year, and to propose new plans for activities during the coming year.介紹會(huì)議時(shí)間安排，例如：

We've scheduled one and a half hours for the meeting.職場(chǎng)口語(yǔ):如何對(duì)別人表示感謝

Thanks a million.I really appreciate it.萬(wàn)分感謝，真的是幫了我大忙啦。

I really appreciate what you've done for me these days.我真的很感激這些天來(lái)你對(duì)我的幫助。It's very kind of you to help me.你能幫助我真是太好了。

I really don't know what I would have done without your help.真不知道沒(méi)有你的幫助我該怎么辦。

Thank you for one of the most enjoyable visits we have had in many months.在您處的參觀訪問(wèn)，是我們幾個(gè)月中最愉快的一次。謹(jǐn)向您表示感謝。

Thank you for contributing so much to the pleasure of our staying.感謝您給我們?cè)谶@里停留期間帶來(lái)的那么多歡樂(lè)。

Thank you so much for your generous hospitality.非常感謝您慷慨的款待。

You must give me the chance to return your kindness when you visit here.您光臨我處時(shí)我定要借機(jī)答謝您的盛情。

Thank you very much(ever so much)(most sincerely)(indeed)(from the bottom of my heart).很(非常)(最真誠(chéng)地)(確實(shí))(衷心)感謝您。Thanks a million(ever so much).萬(wàn)分(非常)感謝。

It's generous of you to take so much interest in my work(togive me so much of your time)(to show me so much consideration).承蒙您對(duì)我的工作如此操心(為我花費(fèi)這么多時(shí)間)(對(duì)我如此關(guān)懷)。

I want to thank you for your kindness to me and for your compliments.我要感謝您對(duì)我的友愛(ài)和問(wèn)候。

白領(lǐng)職場(chǎng)英語(yǔ)口語(yǔ)大百科

見(jiàn)面打招呼

Linda: Welcome, Steve.I am in charge of Sales in the Notebook Division.My name is Linda.Linda: 歡迎你Steve，我負(fù)責(zé)筆記本事業(yè)部的銷售工作，我叫Linda。Steve: A pleasure to meet you, Linda.Steve: 很榮幸見(jiàn)到你Linda。開(kāi)門見(jiàn)山---談為什么辭去目前的工作

Linda: Vivian has told me that you've done excellent work in your current company.Why have you decided to leave your present job? Linda: 我聽(tīng)Vivian說(shuō)你在你目前的公司做的很優(yōu)秀，為什么決定放棄目前的工作呢？ Steve: Well, I do like my current work and I get along well with my colleagues.But I think it's time for me to make a change.You see, I like work that is challenging, and I think I am ready for more challenging work.Steve: 我很喜歡現(xiàn)在的工作，而且與同事們保持著良好的關(guān)系。但我認(rèn)為現(xiàn)在是我改變現(xiàn)狀的好時(shí)機(jī)。您知道，我喜歡具有挑戰(zhàn)性的工作，我認(rèn)為現(xiàn)在我已為迎接更有挑戰(zhàn)性的工作做好了準(zhǔn)備。

了解性格特征

Linda: Could you tell me what types of people you like to work with? Linda: 能不能告訴我你喜歡與哪一類人一起工作？

Steve: To tell you the truth, I can cooperate with a wide range of people.I'm naturally an easygoing person, and I especially enjoy working with people who are responsible, friendly and helpful.Steve: 說(shuō)實(shí)話，我能和各種各樣的人合作。我是個(gè)很隨和的人。當(dāng)然，我特別喜歡和有責(zé)任心、待人友好、樂(lè)于助人的人一起工作。

介紹工作經(jīng)驗(yàn)

Linda: Next, I'd like to know about your sales experience.Linda: 接下來(lái)，請(qǐng)介紹一下你做銷售的經(jīng)歷吧。

Steve: I've been in sales for seven years now, with two different companies.The first one was a small audio components manufacturer.I had been working there for three years, and during that period our sales increased by an average rate of 50% per year.At that time I was responsible for sales in the Northwest Region.After three years, I felt I was ready for a bigger challenge, so I switched to my present employer, a systems integration company.I am currently in charge of sales in the Northeast Region.Steve: 到現(xiàn)在為止，我已經(jīng)在兩家公司做了七年的銷售工作。第一家是一個(gè)小型音響設(shè)備制造公司。我在那里工作了三年。那時(shí)我們的銷售額增長(zhǎng)率為每年50%。那時(shí)我是西北地區(qū)的銷售負(fù)責(zé)人。三年后，我認(rèn)為自己有能力應(yīng)付更大的挑戰(zhàn)，于是我跳槽到（目前雇主）一家系統(tǒng)集成商。我目前負(fù)責(zé)東北地區(qū)的銷售。

結(jié)束語(yǔ)

Linda: Well, Steve, I've certainly enjoyed meeting you.Our HR department will contact you later.Linda: 嗯，Steve，很高興與你會(huì)面。接下來(lái)人事部會(huì)跟你進(jìn)一步聯(lián)系的。

Steve: Thank you very much.I'll be looking forward to hearing from you.Good-bye.Steve: 非常感謝，那我靜候佳音，再見(jiàn)！工作進(jìn)度的匯報(bào)是工作中重要的一部分，否則辛辛苦苦干半天老板一點(diǎn)也不知道那可就真是白白付出了。下面來(lái)看看描述工作進(jìn)度的句子吧。1.How's the project going?

項(xiàng)目進(jìn)展得怎么樣？

2.Great!We're way ahead of schedule.非常好！我們要提前完工了。3.We're right on target.我們正按計(jì)劃進(jìn)行。

4.Well, frankly, we're running a little behind.坦白地說(shuō)，我們有點(diǎn)落后了。

5.Folks, we're behind the eight-ballin meeting our sales target.Let's speed things up.兄弟們，我們都快完不成銷售目標(biāo)了。我們得抓緊啊。6.It's 70% done.已經(jīng)完成70％了。

7.It'll be completed on time.會(huì)按時(shí)完成的。

8.We're halfway there.我們已經(jīng)完成一半了。

9.Have the milestones been identified for the new project? 新項(xiàng)目的關(guān)鍵活動(dòng)都已經(jīng)確定了嗎？

10.What delivery date are we looking at? 什么時(shí)候交貨？

11.There must be no further delays.The drop-dead date/deadline is next Friday's close of business.不能再推遲了，最后期限是下周五下班的時(shí)候。

12.Were approaching the critical point for success or failure of this project.我們正處在關(guān)系到整個(gè)工程成敗的關(guān)鍵時(shí)刻。

I won't mind if I start with a low salary, for I'm a fresh graduates and don't have much experience.我不介意薪水低一點(diǎn)，因?yàn)槲沂菓?yīng)屆畢業(yè)生，并且沒(méi)有什么經(jīng)驗(yàn)。

If I can be sure that there will be a good chance to advance in this company, I don't think salary is a problem.如果在這個(gè)公司能有好的發(fā)展的話，我不認(rèn)為薪水是問(wèn)題。

I am making RMB 3,000 at present, so I expect not less than that.我現(xiàn)在的薪金是3000元，所以我希望這里的待遇能高于此數(shù)。I believe that you have a standard for starting salary.我想你們一定有一個(gè)起薪標(biāo)準(zhǔn)的。

I haven't finished the work you gave me yesterday.你昨天給我的工作我還沒(méi)有做完呢.I'll have some private things to do.So I can't accept extra work.I'm so sorry about it.我有些私人事情需要處理.因此我無(wú)法接受超額的工作.非常抱歉.I'm afraid I have no time to do this.我恐怕沒(méi)有時(shí)間來(lái)做這些事情.I'm afraid I can't complete the task by myself.I need more help.我恐怕一個(gè)人完成不了這項(xiàng)任務(wù).我需要更多幫助.經(jīng)常會(huì)看到同事因?yàn)椴豁樞牡氖虑槎那榈吐洹Ｈ绻谶@個(gè)時(shí)候你能走上前安慰并鼓勵(lì)他的話，一方面是出于禮貌的需要，另一方面也可以令同事和領(lǐng)導(dǎo)都覺(jué)得你很懂得關(guān)心別人哦。

Come on.It's still not the end of the world, isn't it? 好啦別灰心，至少現(xiàn)在還不是世界末日，不是嗎？ Face the music.And you can do it.面對(duì)問(wèn)題吧，你可以的。

I'll back you up no matter what's happening.不管怎樣我都會(huì)支持你。

It's alright.These things happened.沒(méi)事啦。這種事常常會(huì)發(fā)生的。

商務(wù)英語(yǔ)里面有一些贊美的詞語(yǔ)或者表達(dá)法，尤其是在口語(yǔ)對(duì)話里面，它們的使用頻率會(huì)更高一些。比如你參加一個(gè)商業(yè)聚餐，當(dāng)你和外賓聊天的時(shí)候，怎么恰當(dāng)?shù)厥褂糜⒄Z(yǔ)來(lái)贊美對(duì)方或者表?yè)P(yáng)對(duì)方呢？

我們先來(lái)看看最常用的表示贊美的英語(yǔ)單詞有哪些: wonderful 太好了 excellent 好極了 beautiful 漂亮 great 真棒 這些詞是我們經(jīng)常使用表達(dá)對(duì)一些事情的贊美，但英國(guó)人用的贊美詞比我們想象的要多，象“gorgeous”(極好)，“terrific”（極妙），“fabulous”（極好）和“fantastic”（極妙）。是不是覺(jué)得好像聽(tīng)到過(guò)？

例句: You look fabulous at the party yesterday.（昨天你在聚會(huì)看起來(lái)太漂亮了）。He bought a gorgeous suit from the shop.(他從這個(gè)商店買了一套特別漂亮的衣服)。I saw a terrific film yesterday.（昨天我看了一個(gè)特別棒的電影）。

我們這里還有30句非常簡(jiǎn)單實(shí)用的英語(yǔ)口語(yǔ)，可以在平時(shí)生活或者適當(dāng)?shù)纳虅?wù)場(chǎng)合使用，都是用來(lái)贊美或表?yè)P(yáng)對(duì)方的。

1.You look great today.（你今天看上去很棒。）[每天都可以用！] 2.You did a good job.（你干得非常好。）[國(guó)際最通用的表?yè)P(yáng)！] 3.We're so proud of you.（我們十分為你驕傲。）[最高級(jí)的表?yè)P(yáng)！] 4.I'm very pleased with your work.（我對(duì)你的工作非常滿意。）[正式、真誠(chéng)的贊揚(yáng)！] 5.This is really a nice place.（這真是個(gè)好地方！）[隨口就說(shuō)、但效果很好的表?yè)P(yáng)！] 6.You're looking sharp!（你看上去真精神/真棒/真漂亮。）[與眾不同的表?yè)P(yáng)！] 7.You always know the right thing to say.8.You're very eloquent.（你總是說(shuō)話得體。）[高層次的表?yè)P(yáng)！] 9.Nice going!= you did a good job.（干得好！）[極其地道的表?yè)P(yáng)！] 10.The food is delicious.（好吃！）[最普通、但非常重要的表?yè)P(yáng)！] 11.Everything tastes great.（每樣?xùn)|西都很美味！）

12.Your son/daughter is so cute.（你的孩子很可愛(ài)。）[外國(guó)人絕對(duì)喜歡聽(tīng)的表?yè)P(yáng)！] 13.What an adorable baby!（多么可愛(ài)的孩子。）[只管大膽用！] 14.I admire your work.= 15.i respect your work.（我對(duì)你的工作表示敬意。）[世界通用！] 16.You've got a great personality.（你的個(gè)性很好。）[一個(gè)非常安全的表?yè)P(yáng)！] 17.You have a good sense of humor.（你真幽默。）[美國(guó)人極其喜歡的表?yè)P(yáng)！] 18.Your chinese is really surprising.（你的中文令人驚訝。）[絕對(duì)和其他人不一樣的表?yè)P(yáng)！] 19.Your english is incredible.（我真不敢相信你的英語(yǔ)。）[用了六星級(jí)形容詞！] 20.You have a very successful business.（你的事業(yè)很成功。）[現(xiàn)代人非常喜歡聽(tīng)！] 21.You're very professional.（你非常專業(yè)。）[專業(yè)化的表?yè)P(yáng)！] 22.Your company is very impressive.（你的公司給我留下深刻印象。）23.You're so smart.（你非常聰明。）

24.I envy you very much.（我非常羨慕你。）

25.Your wife is very charming.（你的妻子很有魅力！）26.You two make a lovely couple.（你們真是天生的一對(duì)！）27.You're really talented.（你很有天賦。）

28.You look nice in that color.（你穿那種顏色很好看。）29.You have a good taste.（你很有品位。）

30.You look like a million dollars.= you look outstanding.=you look like a movie star.（你看上去帥呆了。）1.請(qǐng)假 Would it be possible for me to take the day off this Friday? 這個(gè)星期五,我是否可以休一天假?

請(qǐng)求休假用take the day off。如果是兩天以上就用days off。上司可能會(huì)很干脆地答應(yīng)說(shuō) “That'll be OK.”，也可能會(huì)不悅地回答“Will everything be all right?（一切都安排就緒了嗎？）”。這些都要看你平時(shí)的工作表現(xiàn)而定。2.提議

I think we need to buy a new copier.我想我們需要買一臺(tái)新的復(fù)印機(jī).說(shuō)出這句話之前，必須要說(shuō)明“Our copying machine has broken down again.（復(fù)印機(jī)又出毛病了。）”以作為提案的依據(jù)。客氣一些的提議，可用“suggest”來(lái)表達(dá)，如“I would suggest we buy a new copier.” 3.表示了解上司的指示 Yes, of course.是,我知道了.也可以用“I understand.（我明白了。）”，或“Yes, right away.（好的，馬上去做。）”對(duì)上司說(shuō)“OK”或 “all right”并不恰當(dāng)。如果你很忙，應(yīng)該說(shuō)“I'm sorry, but I'm busy now.Could I do it later?” 4.確認(rèn)上司指示的內(nèi)容

You did say next Tuesday at 2:00 p.m., didn't you? 您是說(shuō)在下星期二下午2點(diǎn),是不是?

任何事都必須確認(rèn)一下。如果對(duì)方是外國(guó)人更要如此。上句也可以直截了當(dāng)?shù)卣f(shuō)“Let me confirm.（讓我確認(rèn)一下時(shí)間和日期。）” 5.報(bào)告商談結(jié)果

I had a feeling he was in favor of the plan.我覺(jué)得他贊成那個(gè)計(jì)劃.記住“I have a feeling(that)...（我覺(jué)得……）”，以及“...(that)he was against the plan.(他反對(duì)那個(gè)計(jì)劃。)”這兩句話，都是非常有用的哦！“All work and no play make Jack a dull boy.” 在外企工作強(qiáng)度大，8小時(shí)之外，人們進(jìn)行不同方式得到娛樂(lè)消遣。一方面也是增加彼此的感情，有利于團(tuán)隊(duì)建設(shè)。而很多西方國(guó)家的老板雖然在工作中比較嚴(yán)謹(jǐn)，但是在工作之后非常樂(lè)于豐富多彩的娛樂(lè)活動(dòng)。喜慶節(jié)日，公司業(yè)績(jī)有所突破都會(huì)借口吃飯或是出去娛樂(lè)。

Why don't we have some entertainments for relaxation? 英國(guó)老板最崇拜文化，工作之余與他談國(guó)家的文化，英國(guó)老板一定會(huì)和你結(jié)成知己。而浪漫的法國(guó)人工作和非工作時(shí)間簡(jiǎn)直盤若兩人，他們會(huì)很熱情的邀請(qǐng)同事吃飯或參加Party。而像荷蘭人就不愿意和員工出去旅游。要注意的是集體場(chǎng)合上不要對(duì)同事說(shuō)長(zhǎng)道短，不要不停地談孩子，家庭。這些話題都不適宜。在舞會(huì)上，女員工可以邀請(qǐng)男老板跳舞，只是跳一個(gè)舞沒(méi)有什么不合適，假如一直邀請(qǐng)她的老板就不合適了。

If we go on a package tour ,we don't have to worry about accommodation,meals during the trip.如果我們跟團(tuán)去的話,我們就不用擔(dān)心住宿和吃飯問(wèn)題了.package tour由旅行社組織的旅游。由旅行社負(fù)責(zé)預(yù)定飛機(jī)，預(yù)定賓館，負(fù)責(zé)三餐的旅行方式稱之為旅行團(tuán)。這類旅行團(tuán)往往價(jià)格便宜，很受歡迎。We can together sometimes.我們什么時(shí)候聚聚吧.在英美等西方國(guó)家，邀請(qǐng)分書面和口頭。書面主要是通過(guò)請(qǐng)?zhí)蛘?qǐng)柬，較為正式。若采用口頭邀請(qǐng)的形式，邀請(qǐng)人一定要向被邀情人講明參加某一社交活動(dòng)的內(nèi)容。并要求對(duì)方表態(tài)接受還是謝絕。強(qiáng)調(diào)這點(diǎn)很重要，因?yàn)橛⒚绹?guó)家的人，尤其是美國(guó)人他們的邀請(qǐng)聽(tīng)起來(lái)像是口頭邀請(qǐng)。但實(shí)際上并不具備以上規(guī)定的內(nèi)容，因而不是邀請(qǐng)。如果對(duì)方不清楚對(duì)方向自己發(fā)出了邀請(qǐng)，很容易造成誤解。

例如：

I haven't seen you for a long time.You must come round for dinner sometime.好久沒(méi)見(jiàn)，什么時(shí)候一定過(guò)來(lái)吃飯哦.It's good seeing you.Would you like to have a cup of tea with me? 見(jiàn)到你很高興，你愿意和我喝杯茶嗎？ 這里有兩種情況需要注意。有時(shí)說(shuō)的這些話完全只是表示友善的方法而非真正的邀請(qǐng)的意思。就像前一句話，我們只須回答：Thank you.I'd love to.（謝謝，我很樂(lè)意。）切記不要問(wèn)：“什么時(shí)間？”否則會(huì)令說(shuō)話人非常窘迫，因?yàn)樗麤](méi)絲毫心理準(zhǔn)備。對(duì)于后一種情況，說(shuō)話人實(shí)際上是在試探邀請(qǐng)成功的程度如何。通過(guò)交談，說(shuō)話人試探出邀請(qǐng)的成功性，便會(huì)發(fā)出真正的口頭邀請(qǐng)。明確具體時(shí)間和地址。

I will have a birthday party next weekend.I was wondering if you'd like to go.邀請(qǐng)需要用詞委婉貼切，要根據(jù)與對(duì)方的關(guān)系選擇得當(dāng)?shù)恼Z(yǔ)氣。對(duì)于你的老板，雖然不是工作時(shí)間，但為表示你的尊重和委婉還是邀注意語(yǔ)言的口氣。例如不應(yīng)說(shuō)：“You come to have dinner with us tonight.英美國(guó)家的人常常用一種東方人聽(tīng)起來(lái)不十分肯定或者商量的語(yǔ)氣。I'm going to give a party this weekend.Would you like to come?.周末我要開(kāi)晚會(huì),你有時(shí)間來(lái)嗎?

How about joining us for dinner this Friday night?（本周五晚上吃飯好嗎？）對(duì)于這類邀請(qǐng)，從語(yǔ)氣上判斷，東方人總覺(jué)得邀請(qǐng)人心不誠(chéng)，因而對(duì)是否接受邀請(qǐng)很猶豫。其實(shí)，你大可不必有此想法、西方人這樣做是反映了他們?yōu)槿颂幨啦粡?qiáng)加于人的行為準(zhǔn)則。發(fā)出邀請(qǐng)要尊重對(duì)方的意愿與選擇，以不妨礙對(duì)方的生活。對(duì)于某一社交活動(dòng)，不管是書面還是口頭邀請(qǐng)都需要在一周之前通知，并確定被邀請(qǐng)的客人是否接受邀請(qǐng)。并做出相應(yīng)安排。也給被邀情人足夠的時(shí)間來(lái)安排自己的活動(dòng)。

實(shí)用收藏:辦公室白領(lǐng)實(shí)用電話大全

要找的人不在的理由

1.He is not in right now.他現(xiàn)在不在。

2.No one answers in Mr.Scott's office.史考特先生的辦公室沒(méi)人接電話。

3.He's here but he's not at his desk right now.他有來(lái)上班，不過(guò)現(xiàn)在不在座位上。4.He hasn't come to the office yet.他還沒(méi)到辦公室。5.I'm sorry, but he is out right now.很抱歉，他剛才外出了。***解析***

1.表達(dá)不在的理由中，”上廁所"這句是絕對(duì)不能說(shuō)的。

2.表達(dá)在或不在時(shí)，也可以用比較簡(jiǎn)單的： He's in(out)./ He is not in his office./ He's out of office.休假中

1.He is off today.他今天休假。

2.He's on vacation this week.他本周休假。

3.He is on vacation until next Wednesday.他休假到下周三。回家了

1.He has gone for the day.他已經(jīng)回去了。

2.He's already left for home today.他已經(jīng)離開(kāi)回家了。3.He has gone home.他回家了。生病請(qǐng)假

1.He's absent because he is sick taday.他今天生病所以沒(méi)來(lái)。2.He's on sick leave taday.她今天請(qǐng)病假。3.She's on maternity leave now.她在休產(chǎn)假。出差

1.He's in New York on business.他在紐約出差。

2.He left for New York on business until July 22nd.他到紐約出差，要到7月22日才能回來(lái)。3.He is on a business trip.他正在出差。我將轉(zhuǎn)達(dá)你的留言

1.I'll give her your message as soon as possible.我將盡快地轉(zhuǎn)達(dá)尼的留言給她。要找的人已調(diào)職

1.I'm sorry.Mr.Scott was transferred to our branch office.對(duì)不起，史考特先生已經(jīng)轉(zhuǎn)調(diào)到分公司。

2.Mr.Smith took over his job.I'll connect you.One moment, please.史密斯先生接替了它的工作。稍待一會(huì)兒，我?guī)湍戕D(zhuǎn)接。

要找的人已離職

1.He left this company last week.他上個(gè)月離開(kāi)這家公司了。2.He is no longer at this company.他已經(jīng)不在本公司工作了。

請(qǐng)他回電給我

1.Would you please ask him to call me taday? 能不能請(qǐng)他今天回電話給我？

2.Could you tell him to call me as soon as possible? 能不能請(qǐng)他盡快回電話給我？3.Could you just tell him David called? 能不能告訴他大衛(wèi)來(lái)過(guò)電話？ 4.Could you ask him to call me back? 能不能請(qǐng)他回電？

5.Please tell him to call Carol at 2233-4455.請(qǐng)他撥打2233-4455給卡洛回電話。請(qǐng)問(wèn)他何時(shí)回來(lái)

1.When will he be back? 他何時(shí)回來(lái)？

2.When do you expect him back? 你覺(jué)得他何時(shí)會(huì)回來(lái)？ 3.Is he coming back soon? 他會(huì)馬上回來(lái)嗎？

4.Do you know what time she will be back? 你知道他幾點(diǎn)回來(lái)？

我會(huì)再來(lái)電

1.I'll try again later.我會(huì)過(guò)一會(huì)兒再打來(lái)。

2.I'll call again in one hour later.我一個(gè)小時(shí)后再打來(lái)。3.I'll call back later.我稍候再打過(guò)來(lái)。

4.Please tell him I called and I'll call him again tomorrow.請(qǐng)告訴他我來(lái)過(guò)電話，并且我明天會(huì)再打給他。

要如何聯(lián)絡(luò)他

1.How can I get in touch with him? 我怎樣才能和他聯(lián)系？

2.Could you tell me where I can reach him? 可以告訴我怎樣才能找到他嗎？3.What's the easiest way to contact him? 什么方法可以最快找到他？ 4.Could I call his mobilephone? 我可以打他的手機(jī)嗎？ 接受別人的禮物或招待后，打電話道謝為最起碼的禮貌之一。1.Thank you for the present.It's just what I wanted.2.Thank you so much for the homemade cake.3.I don't know how to thank you for such a beautiful flower.4.I received your gift.Thank you for the lovely bracelet.翻譯：

1.謝謝你的禮物，這正是我想要的。2.非常謝謝你作的蛋糕。

3.真不知道要如何謝謝你，這么漂亮的花。4.我收到你的禮物了。謝謝你可愛(ài)的手鐲。

當(dāng)在回答他人的致謝時(shí)，可以說(shuō)下面的句子，都有別客氣的意思： 1.You're welcome.別客氣。

2.Not at all.這沒(méi)什么。

3.It's my pleasure.這是我的榮幸。4.Don't mention it.別放在心上。5.That's all right.這沒(méi)什么。6.No trouble at all.一點(diǎn)也不麻煩。

7.I'm gload you enjoyed it.真高興你覺(jué)得滿意。1.Sorry, I didn't catch you.對(duì)不起，我聽(tīng)不懂你說(shuō)的。

2.Sorry, I didn't understand.抱歉，我聽(tīng)不懂。

3.Sorry, I didn't get what you said.對(duì)不起，我沒(méi)聽(tīng)懂你說(shuō)的話。4.I can't hear you very well.我聽(tīng)不太清楚。5.I can barely hear you.我?guī)缀趼?tīng)不到你說(shuō)的。6.I'm having trouble hearing you.我聽(tīng)不清楚。7.We have a bad connection.通訊效果不太好。

8.I can't catch what you are saying.我聽(tīng)不太清楚你說(shuō)的話。發(fā)生上面的情況，你可以請(qǐng)對(duì)方在重復(fù)一遍，你可以說(shuō)： 1.Pardon?請(qǐng)?jiān)僬f(shuō)一遍好嗎？ 2.Excuse me? 請(qǐng)?jiān)僬f(shuō)一遍？

上列兩句都是對(duì)不起之意，但用在會(huì)話上，如果后面沒(méi)有接說(shuō)明，并且語(yǔ)尾上揚(yáng)，就是要對(duì)方再說(shuō)一次。聽(tīng)到這句話時(shí)就要知道對(duì)方要自己再說(shuō)一遍。

3.I beg you pardon? 能請(qǐng)你再說(shuō)一遍嗎？（此句有請(qǐng)求對(duì)方原諒及再說(shuō)一次的意思）4.Could you repeat that, please? 能請(qǐng)你再說(shuō)一遍嗎？ 5.Would you say that again? 你能再說(shuō)一遍嗎？ 請(qǐng)對(duì)方說(shuō)慢點(diǎn)的說(shuō)法:

1.Would you speak more slowly? 你能再說(shuō)慢一點(diǎn)嗎？

2.Could you speak up a little? 你能在大聲一點(diǎn)嗎？ 3.Would you speak more clearly? 你能再說(shuō)清楚一點(diǎn)嗎？ 4.Would you explain more for me? 可以為我解釋一遍嗎？ 5.Please speak a little louder.請(qǐng)講大聲一點(diǎn)。6.Would you slow down, please?清說(shuō)慢一點(diǎn)好嗎？

商務(wù)口語(yǔ):如何詢問(wèn)他人意見(jiàn) 請(qǐng)問(wèn)您對(duì)這個(gè)發(fā)言人的話有什么感想?

Could I ask for your reaction to the statement of the spokesman? 2 我想您不反對(duì)這個(gè)周末去看羅賓先生吧?

I take it you are not opposed to going to visit Mr.Robin for this coming weekend? 他的話得到了您的許可,是嗎?

His words have your approval, haven't they? 4 我想他的建議得到了您的贊同.I take it that his proposal has your approval.5 我希望這次合作能得到您的支持.I hope the cooperation had your support.6 您對(duì)這次合作是何態(tài)度? What's your attitude towards the cooperation? 7 這個(gè)協(xié)議可以接受嗎?

Is the agreement acceptable? 8 這個(gè)結(jié)果令人滿意嗎? Is the result satisfactory? 9 我能問(wèn)一下您是否贊成這個(gè)合同嗎?

Could I ask if you approve of the contract? 10 你贊成我們的提議,是嗎?

You would be in favor of our proposal, wouldn't you? 11 這得到了您的贊同了嗎?

Does it meet with your approval? 12 你是贊成他的項(xiàng)目的,是嗎?

You've in favor of his project, aren't you? 13 你贊成這個(gè)法案嗎?

Are you in favor of this issue? 14 你覺(jué)得這個(gè)主意行嗎?

Do you think the idea will work? 15 你贊同老師的決定嗎?

Are you for the teacher's decision? 16 請(qǐng)問(wèn)你是否同意地球的氣候正在惡化?

Can I ask if you would agree that the world climate is deteriorating?

你同意他的話嗎?

Would you agree with his words? 18 你不覺(jué)得是價(jià)格斷送了這樁生意嗎?

Don't you feel the price kills the business? 19 你覺(jué)得這次會(huì)議如何?

How do you feel about the conference? 20 你不這么認(rèn)為嗎? Don't you think so?

日積月累學(xué)口語(yǔ):9句話教你裝神秘

神秘兮兮 Guess what!你猜怎么著！

I know something you don't know!我知道一些你不知道的事情！Ask me what just happened.你猜剛剛發(fā)生什么事。Have I got news for you!我有事要告訴你呢！

支支吾吾吞吞吐吐: You'll never guess...你絕對(duì)猜不到…… You won't believe...你不會(huì)相信……

The weirdest thing just happened...最怪異的事情發(fā)生了……

面有難色難以啟齒：

I don't know how to tell you this...我不知如何對(duì)你啟齒……

There's something that's been eating at me for a long time...有件事情在我心里藏了很久……

職場(chǎng)工作英語(yǔ)技巧:如何跟老板說(shuō)話

1.申請(qǐng)?jiān)S可

Wouldn't it be possible for me to take the day off this Friday? 這個(gè)星期五,我是否可以休一天假?

請(qǐng)休假用take the day off.如果是兩天以上就用days off.老板會(huì)很干脆地答應(yīng)說(shuō)that'll be OK,或是會(huì)帶有不悅意味回答will everything be all right?(一切都安排就緒了嗎?),這些都要看你平時(shí)的工作表現(xiàn)而定.2.提議

I think we need to buy a new copier.我想我們需要買一臺(tái)新的復(fù)印機(jī).說(shuō)出上句之前,必須說(shuō)明our copying machine has broken down again.(復(fù)印機(jī)又出毛病了)以作為提案的依據(jù).客氣一些的提議,用suggest如I would suggest we buy a new copier.3.表示了解上司的指示

Yes, of course.是,我知道了.也可用I understand(我明白了),或Yes, right away(好的馬上去做),對(duì)上司說(shuō)OK,或 all right并不恰當(dāng).很忙時(shí),說(shuō)I'm sorry, but I'm busy now.Could I do it later? 4.確認(rèn)上司指示的內(nèi)容

Yor did say next Tuesday at 2:00 P.M.,didn't you?您是說(shuō)在下星期二下午2點(diǎn),是不是?

任何事都必須確認(rèn)一下.如果對(duì)方是外國(guó)人更要如此.上句也可直截了當(dāng)?shù)卣f(shuō)let me confirm(make sure of)(讓我確認(rèn)一下時(shí)間和日期)5.報(bào)告商談結(jié)果

I had a feeling he was in favor of the plan.我覺(jué)得他贊成那個(gè)計(jì)劃.記住I have a feeling(that)...(我覺(jué)得......),及......(that)he was against the plan.(他反對(duì)那個(gè)計(jì)劃)這兩句話都很管用.實(shí)用商務(wù)英語(yǔ)名句詳細(xì)解讀

1.a buyer’s market買方市場(chǎng)

market在這里是“行情”的意思。買方市場(chǎng)是有利于購(gòu)買者的行情。與之相對(duì)的是aseller’smarket（賣方市場(chǎng)）。

A: Have you bought the house?你已買房子了嗎？

B: I don’t know how to choose it.There are a lot of apartmentsonsale.我不知道 該怎么辦，那么多房子，眼都挑花了。

A: It is a buyer’s market, you know.現(xiàn)在是買方市場(chǎng)嘛！

2.a country mile一段很長(zhǎng)的距離

該習(xí)語(yǔ)多用在美國(guó)口語(yǔ)中，名詞country有“農(nóng)場(chǎng)”的意思。在美國(guó)，由于科技比較發(fā)達(dá)，農(nóng)場(chǎng)往往都很大。這些農(nóng)場(chǎng)總能給人以遼闊、遙遠(yuǎn)之感。故該習(xí)語(yǔ)用country來(lái)指“距離之遠(yuǎn)”。

A: Is the house close to the central city?那房子*著市中心嗎？

B: It is a country mile from the Central Park.But it won’t beaproblem since you drive.離中央公園遠(yuǎn)著呢。可既然你開(kāi)車這就不成問(wèn)題了。

A: The distance is not really a problem.The real problemiswhether I can afford it.遠(yuǎn)近到不是問(wèn)題，問(wèn)題是我是不是買得起。

B: Don’t worry about it.It’s a real bargain.不用擔(dān)心，很便宜的。

3.a drug on the market滯銷商品，滯銷貨，供應(yīng)過(guò)剩的商品

drug的本義是“麻醉藥品”，而麻醉藥品是不能在市場(chǎng)上公開(kāi)出售的，因此該詞常常用來(lái)指“滯銷貨”。

A: The things my son bought home were usually a drug on themarketfor adults.我兒子買回來(lái)的東西在咱們眼里都是賣不出去的。

B: That’s not abnormal for a youngster.Young people all seemstobe crazy about such things.這對(duì)年輕來(lái)說(shuō)沒(méi)什么不正常的。年輕人看起來(lái)對(duì)這些東西都非常感興趣。

A: The real problem is that he’s suing my moneyforthem.問(wèn)題是他那我的錢去買的呀。

B: He’s your son, after all.Who else’s money do you supposehimto use?他畢竟是你的兒子呀。你想讓他拿誰(shuí)的錢去買呢

4.a fair shake公平的待遇

shake在口語(yǔ)中有“處置、對(duì)待”的意思。當(dāng)fair的意思為“公平的”時(shí)，這個(gè)短語(yǔ)的意思是“順利的、有意的”時(shí)，它的意思就是“好機(jī)會(huì)”。

A: Bob, can you ever make a thing center?鮑勃，你就不能做對(duì)一件事嗎？

B: Yes, I can and I am doing the center thing.我能，而且我現(xiàn)在干的就是對(duì)的。

A: You should go and see how Allan handles it.你真該去看看阿倫是怎么干活的。

B: It’s that Allen again!Why can’t you ever think of giving meafair shake?又是阿倫！你怎么就不能對(duì)我公平點(diǎn)？

5.a fat chance微小的機(jī)會(huì)

fat本是“很多”的意思，但在這里用了反意，表示“微小的機(jī)會(huì)”；表示同樣意義的短語(yǔ)還有a fat lot，指“很少”。

A: What do you think of his plan?你覺(jué)得他的方案如何？

B: I have a feeling that is it doomed to fail.我感覺(jué)它注定要失敗。

A: Why don’t you vote against him?干嗎不投票否決他的提議？

B: It’s a fat chance of voting out his suggestion.這不大可能。

第五篇：商務(wù)英語(yǔ)

報(bào)關(guān)費(fèi)customs clearance charge轉(zhuǎn)關(guān)報(bào)關(guān)費(fèi)customs transmit clearance charge

聯(lián)單費(fèi)sheet patch up fees報(bào)關(guān)單刪單或改單費(fèi)amendment charge

商檢費(fèi)commodity inspection fee商檢換單費(fèi)exchange fee for CIP

商檢服務(wù)費(fèi)service charge for inspection

海關(guān)查驗(yàn)費(fèi)customs inspection fee海關(guān)查驗(yàn)服務(wù)費(fèi)sevice charge for customs inspection

海關(guān)加封費(fèi)customs seal fee過(guò)磅費(fèi)ponderation fee海關(guān)拆封費(fèi)seal fee

卡口確認(rèn)費(fèi)gate charge倉(cāng)儲(chǔ)費(fèi)storage charge卸車費(fèi)unloading charge

進(jìn)庫(kù)費(fèi)warehouse in charge倉(cāng)儲(chǔ)費(fèi)storage charge

裝車費(fèi)loading charge出庫(kù)費(fèi)warehouse out charge

理貨費(fèi)tally charge分貨費(fèi)dispatch charge

集裝箱掏箱費(fèi)devanning fee集裝箱裝箱費(fèi)stuffing fee

貨權(quán)憑證ownership licence單證費(fèi)document charge

貼標(biāo)簽stick mark charge條碼掃描bar code scan charge

拆板devanning pallet charge增值服務(wù)other service

加班費(fèi)OT charge保險(xiǎn)代理費(fèi)insurance agent charge

短泊Drayage集裝箱下車費(fèi)container unloading charge

集裝箱上車費(fèi)container loading charge集裝箱堆存費(fèi)container CY charge

散貨車bulk cargo truck堆存費(fèi)Demurrage charge

上,下車費(fèi)loading/un-loading charge搬移費(fèi)container truckage

制冷費(fèi)frozen charge整箱拆箱費(fèi)devanning charge

集卡掛車出租費(fèi)container truck rent 出庫(kù)單錄入費(fèi)data input charge物流服務(wù)費(fèi)logistics charge

商務(wù)英語(yǔ)

1.I“ve come to make sure that your stay in Beijing is a pleasant one.我特地為你們安排使你們?cè)诒本┑亩毫粲淇臁?/p>

2.You”re going out of your way for us, I believe.我相信這是對(duì)我們的特殊照顧了。

3.It“s just the matter of the schedule,that is,if it is convenient of you right now.如果你們感到方便的話，我想現(xiàn)在討論一下日程安排的問(wèn)題。

4.I think we can draw up a tentative plan now.我認(rèn)為現(xiàn)在可以先草擬一具臨時(shí)方案。

5.If he wants to make any changes,minor alternations can be made then.如果他有什么意見(jiàn)的話，我們還可以對(duì)計(jì)劃稍加修改。

6.Is there any way of ensuring we”ll have enough time for our talks?

我們是否能保證有充足的時(shí)間來(lái)談判？

7.So our evenings will be quite full then? 那么我們的活動(dòng)在晚上也安排滿了嗎？

8.We“l(fā)l leave some evenings free,that is,if it is all right with you.如果你們?cè)敢獾脑挘覀兿肓魩讉€(gè)晚上供你們自由支配。

9.We”d have to compare notes on what we“ve discussed during the day.我們想用點(diǎn)時(shí)間來(lái)研究討論一下白天談判的情況。

10.That”ll put us both in the picture.這樣雙方都能了解全面的情況。

11.Then we“d have some ideas of what you”ll be needing

那么我們就會(huì)心中有點(diǎn)兒數(shù)，知道你們需要什么了。

12.I can“t say for certain off-hand.我還不能馬上說(shuō)定。

13.Better have something we can get our hands on rather than just spend all our time talking.有些實(shí)際材料拿到手總比坐著閑聊強(qiáng)。

14.It”ll be easier for us to get down to facts then.這樣就容易進(jìn)行實(shí)質(zhì)性的談判了。

15.But wouldn“t you like to spend an extra day or two here? 你們不愿意在北京多待一天嗎？

16.I”m afraid that won“t be possible,much as we”d like to.盡管我們很想這樣做，但恐怕不行了。

17.We“ve got to report back to the head office.我們還要回去向總部匯報(bào)情況呢。

18.Thank you for you cooperation.謝謝你們的合作。We”ve arranged our schedule without any trouble.我們已經(jīng)很順利地把活動(dòng)日程安排好了。

20.Here is a copy of itinerary we have worked out for you and your friends.Would you please

have a look at it?

這是我們?yōu)槟愫湍愕呐笥褦M定的活動(dòng)日程安排。請(qǐng)過(guò)目一下，好嗎？

21.If you have any questions on the details，feel free to ask.如果對(duì)某些細(xì)節(jié)有意見(jiàn)的話，請(qǐng)?zhí)岢鰜?lái)。

22.I can see you have put a lot of time into it.我相信你在制定這個(gè)計(jì)劃上一定花了不少精力吧。

23.We really wish you“l(fā)l have a pleasant stay here.我們真誠(chéng)地希望你們?cè)谶@里過(guò)得愉快。

24.I wonder if it is possible to arrange shopping for us

我想能否在我們?cè)L問(wèn)結(jié)束時(shí)為我們安排一點(diǎn)時(shí)間購(gòu)物。Welcome to our factory.歡迎到我們工廠來(lái)。I”ve been looking forward to visiting your factory.我一直都盼望著參觀貴廠。You“l(fā)l know our products better after this visit.參觀后您會(huì)對(duì)我們的產(chǎn)品有更深的了解。Maybe we could start with the Designing Department.也許我們可以先參觀一下設(shè)計(jì)部門。Then we could look at the production line.然后我們?cè)偃タ纯瓷a(chǎn)線。These drawings on the wall are process sheets.墻上的圖表是工藝流程表。

They describe how each process goes on to the next.表述著每道工藝間的銜接情況。

We are running on two shifts.我們實(shí)行的工作是兩班倒。

Almost every process is computerized.幾乎每一道工藝都是由電腦控制的。

The efficiency is greatly raised,and the intensity of labor is decreased.工作效率大大地提高了，而勞動(dòng)強(qiáng)度卻降低了。

All produets have to go through five checks in the whole process.所有產(chǎn)品在整個(gè)生產(chǎn)過(guò)程中得通過(guò)五道質(zhì)量檢查關(guān)。

We believe that the quality is the soul of an enterprise.我們認(rèn)為質(zhì)量是一個(gè)企業(yè)的靈魂。

Therefore,we always put quality as the first consideration.因而，我們總是把質(zhì)量放在第一位來(lái)考慮。

Quality is even more important than quantity.質(zhì)量比數(shù)量更為重要。

I hope my visit does not cause you too much trouble.我希望這次來(lái)參觀沒(méi)有給你們?cè)鎏硖嗟穆闊?/p>

Do we have to wear the helmets?我們得戴上防護(hù)帽嗎？

Is the production line fully automatic?生產(chǎn)線是全自動(dòng)的嗎？

What kind of quality control do you have?你們用什么辦法來(lái)控制質(zhì)量呢？

All products have to pass strict inspection before they go out.所有產(chǎn)品出廠前必須要經(jīng)過(guò)嚴(yán)格檢查。

What”s your general impression,may I ask?不知您對(duì)我們廠總的印象如何？

I"m impressed by your approach to business.你們經(jīng)營(yíng)業(yè)務(wù)的方法給我留下了很深的印象。

The product gives you an edge over your competitors,I guess.我認(rèn)為你們的產(chǎn)品可以使你們勝過(guò)競(jìng)爭(zhēng)對(duì)手。

No one can match us so far as quality is concerned.就質(zhì)量而言，沒(méi)有任何廠家能和我們相比。

I think we may be able to work together in the future.我想也許將來(lái)我們可以合作。

We are thinking of expanding into the Chinese market.我們想把生意擴(kuò)大到中國(guó)市場(chǎng)。

The purpose of my coming here is to inquire about possibilities of establishing trade

relations with your company.我此行的目的正是想探詢與貴公司建立貿(mào)易關(guān)系的可能性。