第一篇：商務英語寫作之complaint letter

1.under our Order No.234我方第234號訂單項下

2.take delivery提貨

3.Thank you for bringing the matter to our attention.感謝貴方提出有關事項使我們注意。

4.the soonest possible盡早

5.assure you that…向你方保證……

6.draw your attention to 提請貴方注意

7.look into this matter調查此事

8.await your favorable reply靜候佳音

9.pressing us for a timely delivery敦促我方及時交貨

10.caused us a great deal of inconvenience給我方帶來極大不便

11.In view of our friendly relationship鑒于我們的友誼

12.provided that倘若、假如

13.in good condition完好無損

14.be acceptable to you可以被你方所接受

4)Pick out the functional sentences from the sample complaints

1.On checking the machine, we discovered that it did not function.經檢查，我們發現機器不能正常運轉。

2.We regret to tell you that on inspection we found a number of defects in your products.我方很遺憾地通知你方，在檢查中我們發現貴公司的產品有許多缺陷。

3.On opening the outer packing we learned that some of the goods were missing.開啟外包裝時，我們發現有一些貨物缺失。

4.We have received two hundred sets of dinner wares instead of two hundred tea sets.我方收到的是二百套餐具而不是二百個茶具。

5.The foods we received on May 15 were found not to match our order.我方發現3月15日收到的貨物與我們的訂單不符。

6.We have still not received the goods which we ordered on January 1.我方1月1日訂購的貨物，至今仍未收到。

7.We must complain about the quality of the goods that you recently sent us.對于貴方最近發送的貨物的質量問題，我們不得不向您提出投訴。

8.We regret to say that the quality of your soybeans is far low the standard stipulated in the contract.我方很抱歉地說，貴方這批大豆質量低于合同中規定的標準。

9.We already have many advanced orders which we shall now have to postpone because of your inefficiency.我們已收到許多訂單，但由于貴方效率欠佳，不得不延期執行。

10.We should be obliged if you would replace the goods with the correct ones.如果貴方能更換發錯的貨物，我方不勝感激。

11.We should appreciate it if you would look into this matter and arrange for delivery as soon as possible.如貴方能對此進行調查，并盡快安排發貨，我方將不勝感激。

12.We regret to say that unless you can arrange for delivery in three days, we shall be obliged to cancel the order..如果貴方在三天后不能發貨，我方只能遺憾地取消訂單。

13.We appreciate your bringing the matter to our attention.感謝貴方提出此事使我們注意。

14.Thank you very much for informing us of this matter.非常感謝貴方告知我方這一事件。

15.We are making every effort to find the cause of the shortage.我方正盡一切努力查找短缺原因。

16.We are investigating the incident and we will report back to you the result as soon as possible.我們正在調查這一事件，并會盡快將調查結果反饋給貴方。

17.The delay was owing to the heavy weather.延誤是由于惡劣天氣造成的。

18.We apologize for the inconvenience which has been caused by our carelessness.由于我方的疏忽給貴方造成不便，對此我方深表歉意。

19.Our records indicate that the goods left here in perfect condition.我方記錄表明貨物離開我地時一切完好。

20.We regret to inform you that we are not responsible for the damage which takes place at sea.我方很遺憾，貨物在海上受損，對此我方不承擔任何責任。

21.We shall endeavor to make sure this does not happen again.我們竭力確保此類事情不再發生。

22.In order to compensate you for the inconvenience, we are prepared to offer a discount of 20% on your next order.為了補償給貴方帶去的麻煩，我方準備在貴方下次訂貨時給予20%的折扣。

23.We will send you the replacement within the next three days.我方將在三天之內發去替換產品。

第二篇：商務英語寫作之發盤

I Fashion Co.Ltd.2 1 – 1 2 #Student’sApartment

Business College of Shanxi University

Taiyuan City, Shanxi Province

ChinaMay 2011

Mr.Rabbit:

Sales Manager

Empire Typewriters

190C Happy Street

New York

America

Dear Mr.Rabbit

Re: Office Furniture Details

Thank you for your letter of May 8.We are grateful to you for your interest in our office furniture.In reply to your inquiry in your last letter, we hereby send you our illustrated catalogue and price list with details as follows.Solid Wood Desks @ RMB￥1,000RMB￥20,000 20 Office Swivel Chairs @ RMB￥300RMB￥6,000 20 Solid Wood Bookcases @ RMB￥1,500RMB￥30,000RMB￥56,000 Less 15℅ discount for payment within 30daysRMB￥8,400TOTALRMB￥47,600 The above quoted price includes transportation and insurance.Please note that this quotation is subject to acceptance within three weeks, we can guarantee delivery five days of receipt of a firm order.We look forward to your order and long-term cooperation with you.Yours sincerely

for I FASHION

Miss Cassandra Manager

第三篇：商務英語寫作[模版]

七種常見類型

1.主動跟新買家建立聯系

Dear Mr.Jones:

We understand from your information posted on Alibaba.com that you are in the market for textiles.We would like to take this opportunity to introduce our company and products, with the hope that we may work with Bright Ideas Imports in the future.We are a joint venture specializing in the manufacture and export of textiles.We have enclosed our catalog, which introduces our company in detail and covers the main products we supply at present.You may also visit our online company

introduction atwhich includes our latest product line.Should any of these items be of interest to you, please let us know.We will be happy to give you a quotation upon receipt of your detailed requirements.We look forward to receiving your enquires soon.Sincerely,John Roberts

2.對新買家要求建立業務聯系的回復

Dear Mr.Jones:

We have received your letter of 9th April showing your interest in our complete product information.Our product lines mainly include high quality textile products.To give you a general idea of the various kinds of textiles now available for export, we have enclosed a catalogue and a price list.You may also visit our online company introduction at Http:// which includes our latest product line.We look forward to your specific enquiries and hope to have the opportunity to work together with you in the future.Sincerely,3.向老客戶介紹公司新的產品信息

Dear Mr.Jones:

We have refreshed our online catalog at Http://, and now it covers the latest new products, which are now available from stock.We believe that you will find some attractive additions to our product line.Once you have had time to study the supplement, please let us know if you would like to

take the matter further.We would be very happy to send samples to you for close inspection.We will keep you informed on our progress and look forward to hearing from you.Sincerely,4.回復對某個產品的查詢

Dear Mr.Jones:

Thank you for your inquiry of 16 March.We are pleased to hear that you are interested in our product “toaster”.We've enclosed the photo and detailed information of the product for your reference:

Product: toaster

Specification: xxxxxxxxxxxxxxx

Package: 1pcs/box

Price: 10usd/pcs

Payment: L/C

For purchase quantities over 1,000pcs of individual items we would allow you a discount of 1%.Payment is to be made by irrevocable L/C at sight.We look forward to receiving your first order.Sincerely,5.無法提供對方查詢中所要求的產品時

Dear Mr.Jones:

Thank you for your enquiry of 12 March cate 9 cable.We appreciate your efforts in marketing our products and regret very much that we are unable to supply the desired goods due to excessive demand.We would, however, like to take this opportunity to offer the following material as a close substitute: Cate 5, US$__ per meter FOB Shanghai, including your commission 2%.Please visit our catalog at http:// for more information on this item.If you find the product acceptable, please email us as soon as possible.Sincerely,6.查詢對方公司的產品

Dear Sir or Madam:

We know that you are exporter of textile fabrics.We would like you to send us details of your various ranges, including colors and prices, and also samples of the different qualities of material used.We are volume dealers in textiles and believe there is a promising market in our area for moderately priced goods of this kind mentioned.When quoting, please state your terms of payment and discount you would allow on purchases of quantities of not less than 1000 meters of individual items.Prices quoted should include insurance and freight to San Francisco.Sincerely,7.幾種報盤

(a.)

Dear Mr.Jones:

We thank you for your email enquiry for both groundnuts and Walnutmeat CNF Copenhagen dated February, 21.In reply, we offer firm, subject to your reply reaching us on or before February 26 for 250 metric tons of groundnuts, handpicked, shelled and ungraded at RMB2000 net per metric ton CNF Copenhagen and any other European Main Ports.Shipment is to be made within two months after receipt of your order payment by L/C payable by sight draft.Please note that we have quoted our most favorable price and are unable to entertain any counter offer.You may be aware that there has lately been a large demand for the above commodities.And such growing demand will likely result in increased prices.However you can secure these prices if you send us animmediate reply.Sincerely,(b.)

Dear Mr.Jones:

We thank you for your letter dated April 8 inquiring about our leather handbags.As requested, we take pleasure in offering you, subject to our final confirmation, 300 dozen deerskin handbags style No.MS190 at $124.00 per dozen CIF Hamburg.Shipment will be effected within 20 days after receipt of the relevant L/C issued by your first class bank in our favor upon signing Sales Contract.We are manufacturing various kinds of leather purses and waist belts for

exportation, and enclosed a brochure of products for your reference.We hope some of them meet your taste and needs.If we can be of any further help, please feel free to let us know.Customers’ inquiries are always meet with our careful attention.Sincerely,(c.)

Re: SWC Sugar

Dear Sirs,We are in receipt of your letter of July 17, 2002 asking us to offer 10,000 metric tons of the subject sugar for shipment to Japan and appreciate very much your interest in our product.To comply with your request, we are offering you the following:

1.Commodity: Qingdao Superior White Crystal Sugar.2.Packing: To be packed in new gunny bag of 100kgs.each.3.Quantity: Ten thousand（10000）metric tons.4.Price: US dollars one hundred and five（US$105.00）per metric ton, Fob Qingdao.5.Payment: 100% by irrevocable and confirmed letter of credit to be opened in our favor through A1 bank in Qingdao and to be drawn at sight.6.Shipment: Three or four weeks after receipt of letter of credit by the first available boat sailing to Yokohama direct.Please note that we do not have much ready stock on hand.Therefore, it is important that, in order to enable us to effect early shipment, your letter of credit should be opened in time if our price meets with your approval.We are awaiting your reply.Sincerely,

第四篇：商務英語寫作

向進軍2011級B班20112513486

Dear sir ,Thank you very much for your interest in our products.You wrote to the right kitchen range hood manufacturer.Ours is one of the largest company in the northwest of China.The company has taken a five-year-long quality guarantee , longer than that of most other manufacturers.With a long history and high reliability , this company has established a good reputation at home and abroad.Our products are always very popular in Europe and China.With your help ,we are hoping to penetrate the huge market in America.We have enclosed a catalogue of all the specifications and varieties of our products.We are awaiting the opportunity of cooperating with you.Yours faithfully ,JocelynSales manager

第五篇：商務英語寫作

A: You must be Ms.Lee from the United States?

B: That’s right.I’ m Lee Junru.You are...?

A: My name is Zhang Guiyang.I’m from the Sunshine Corporation.I’m pleased to meet you.Welcome to Fuzhou.B: Nice to meet you, too.Thanks for coming to the airport to meet me.A: That’s my pleasure.My manager, Mr.Wang has sent me to meet you here.He felt sorry he could’t come himself.He is at a meet right now.B: It’s OK.Thank you very much.Where are we heading now?

A: We’ re going to accompany you to the Fuzhou Friendship Hotel.Is the luggage all here, Ms.Lee? The car is just out there in the parking lot.B: Oh, thank you.Well I can handle this handbag myself.A: OK, this way, please.A: Here is our car.Let me put the luggage into the trunk.B: Thanks.A: Please get on, Ms.Lee.B: Thanks.A: Off we go.How’s your flight, Ms.Lee?

B: Fine, I got on the plane at New York, and it took about 1 hours to get here.But is was a smooth flight.A: That was really kind of long in the airplane.Wasn’t it? I hope you’ll feel rested after a right of good sleep.B: Thank you.What is the weather like here, today?

A: Fair and sunny today with gentle breeze.As I know, Ms.Lee, you’ re been to Fuzhou for a couple of times.B: It’s true.I travel so much and visit Fuzhou once a year?

A:How do you like it here.B:well, I like it a lot.Fuzhou is really a fantastics place.There are many interested places to visit.I hope I can visit once again.A:I hope you can enjoy your stay here.It’s nice to have a look around.B:Yes that must be very interesting.Hope we will have the time.A:I think you must be tired, why don’t you take a break.I wake you up in to the hotel.B:Than’s great.Thank you.