第一篇：酒店英語：禮賓部常用英語

美聯英語提供：酒店英語：禮賓部常用英語

小編給你一個美聯英語官方試聽課申請鏈接：http://www.tmdps.cn/?tid=16-73374-0 禮賓部常用詞匯禮賓部 Concierge 門童 Doorman 行李生 Bellman 司機 Driver 導游 Tour guide 行李 Luggage 行李牌 Luggage tag 行李車 Trolley 行李房 Store Room 行李架 Luggage rack 行李寄存 Keep luggage 雨傘 Umbrella 貴重物品 Valuables 自助早餐 Buffet breakfast 洗手間 Toilet / WC 火車站 Railway station 超市 Super market 貴賓車服務 Limousine Service 五星級酒店 Five-star hotel 電梯 Elevator / Lift

機場 Airport 商場 Shopping center 小費 Tip 接機服務 Pick-up service 叫早服務 Morning call 叫醒服務 Wake up service 易碎物品 Fragile objects 往前直走 Straight on 前廳部Front office department 前臺 Front desk 總機 Service center 商務中心Business center 票務服務Ticket service 西餐廳 Western restaurant 中餐廳 Chinese restaurant 大堂吧 Lobby bar 醫務室 Clinic Room 桑拿 Sauna 按摩 Massage 會議室 Meeting room 停車場 Parking lot 總經理 General manager[GM]

總監 Director 經理 Manager 大堂副理 Assistant manager[AM] 主管 Supervisor 領班Captain 賓客服務 Guest service[GS] 前臺接待 Receptionist 樓層服務Housekeeping 維修人員 Repairman 換錢 Change money 明信片 Postcard 洗衣 Laundry service 小心輕放 Handle with Care 請勿倒立 Keep Top Side Up May I help you sir? 我可以幫你嗎，先生? How many pieces of your luggage sir? 你有多少件行李，先生? Are these your luggage? 這些是您的行李嗎? Is this everything, sir? 這是全部東西嗎，先生? Let me help you with your luggage.讓我來幫您拿吧。I will take care of your luggage.我會照看您的行李的。Just moment please, sir.I'll bring them to you right away.等一會兒，先生。我馬上送來。The bellman will show you to your room, sir.先生，行李生會送您到房間的。Here is your room key.給您房間鑰匙。You may leave your luggage in the Concierge.您可以把行李放在禮賓部。Would you like to leave your luggage here? 您要寄存行李嗎? Don’t worry, your luggage will

be sent up at once.別擔心，您的行李很 快就會送上去的。May I know your room number? 您能告訴我您的房間號嗎? May I have a look at your room card? 我可以看一下您的房卡嗎? Do you mind if I put your luggage here? 我把您的行李放在這里好嗎? Please sign your name here.請您在這里簽名。Would you like me to call a taxi for you? 你需要我為你叫一輛出租車嗎? About 60 minutes by taxi from here to Airport.從這里到機場大概需要 60 分鐘。I'm sorry to have kept you waiting.對不起讓你久等了。Would you tell me your phone number? 您能告訴我您的電話號碼嗎? After you, please./ You first, please.你先請。

This way, please 這邊請。Is there anything else I can do for you? 您還有什么事要我做嗎? I’ll send the luggage up by another lift.我乘另一部電梯把行李送上去。Here we are, sir, room 1101 先生，1101 房到了。

第二篇：酒店禮賓英語

Arrive

1.Good morning / afternoon / evening ,welcome to Galactic Peace Internation Hotel 2.Execuse me , how may I take your your luggage ? 3.So you have 2 pieces of luggage althegether ? 4.Is therer anthing valuable or breakable in your luggang ? 5.After you pleace 6.The reception desk is straight ahead.This way please.7.Mr.Zhong I’ll show you to your room , your room is on the 25th floor in the executive floor 8.Is it your first time to live our hotel.9.Our western restaurant is on the 2nd floor.There are 2 style breakfast you can choose.The business time of the buffet breakfast is 6:30-10:00 , and the HK early morning tea is 7:00-11:00.The swimming pool and the gymnasium are on the 4th floor , it’s free for you by your room card.10.Here we are.Mr.Zhong after please!11.Mr.Zhong.This way please!Just a moment , let me open the door for you.12.Afthe you.Mr.Zhong.13.Mr.Zhong , how do you feel about this room ? 14.Mr.Zhong , do you mind if I put your 2pieces of luuggage here? 15.Mr.Zhong , would you mind me intraduce your room ? This is the mini bar , this is the safe , this is the reticle-port.Ifyou want use the telephone , please dile 8 before the room number or dile 9 before the outside number.16.Mr.Zhong , is there anything else I can do for you ? 17.If you have anything need , please dile 6 ,the Conciergewill help you everytime.18.Thank you!Mr.Zhong!That’s very kind of you!19.Enjoy your time!

Depart

1.Could you tell me what’s your room number

2.Mr.Zhong , could you tell me how many pieces of luggage do you have , and what’s the time we can go to your room to take your luggage ?

3.Mr.Zhong , your room number is 2501 , we’ll go to your room to take your luggage 3 minutes later , is it OK ?

4.Mr.Zhong , do you mind us to arrange a car for you ?

5.Good afternoon.Mr.Zhong , I’m the bell boy ,I”LL take your luggage , is your luggage really now ?

6.Mr.Zhong , how may I help you ?

7.Mr.Zhong , so you have 2 pieces of luggage altogether ?

8.Mr.Zhong , your 2 piece of luggage are in the truck , is it OK ?

9.Mr.Zhong , thanks for your coming!We look forward to your coming next time!Enjoy your trip!

Car Reservation

1.Could you tell me your room number ? 2.What’s your family neme please ?

3.Mr.Zhong ,could you tell me when will you need the car ?

4.Mr.Zhong , could you tell me how many people will take the car , there are 4-seat car , 7-seat business car and the 19-seat Coaster to rent in our hotel.5.Mr.Zhong , coulld you tell me where are you going ? Is it a sigle-trip or round-trip ? 6.Mr.Zhong , the rental charge of going to the airport is 260yuan RMB one way.7.Mr.Zhong , how would you like to pey for the rental charge , in cash or entry in your room charge ?

8.Mr.Zhong , coulr you tell me your flight number and the time of your plane take-off.9.Mr.Zhong , could you tell me your telephone number , that we can contact you in time.10.Mr.Zhong , let comfirm your rental imformation , you booker a business car to the airport at 8:00 a.m.on 10th , the rental charge is 26-yuan RMB , it will be taken when you check out , your telephone number is *** , is it right ?

11.Mr.Zhong , this is your receipt ,please sign your name.Thank you!Enjoy your time!

Goods Reley

1.Could you tell me your room number ? 2.3.4.5.6.Mr.Zhong ，Mr.Zhong , could you tell me how many pieces of goods you want to reley ? Mr.Zhong , please fill the imformation of the fetcher in the reley list.Mr.Zhong , you can ask your friend to come to the concieage to fectch the goods.Mr.Zhong , we’ll comfirm your friend’s telephone number , room number and his nameto fetch the goods.And please sign your name here.7.Good afternoon , what’s your full name please ?

8.Mr.Zhong , wait a momenty please ,I’m going to take your goods.9.Mr.Zhong , we must comfirm your imformation.10.Thank you Mr.Zhong!Please comfirm your goods.11.Thanks for your coming!

Luggage Depositing

1.Could you tell me your room number ? 2.Mr.Zhong , is there anything valuable , breakable , inflammable or dangerous in your luggage ? 3.Mr.Zhong , how many pieces of luggage you want to checked ? 4.Mr.Zhong , when will you fetch your luggage ? 5.Mr.Zhong , please sign your name here.6.Mr.Zhong , this is the second halh of the luggage tap , you can use it to fetch your luggage , please take it care.7.good afternoon sir.Are you coming here to fetch your luggage ? 8.Please sign your name here please.9.Mr.Zhong , wait a moment please.10.Mr.Zhong , you checked 2 pieces of luggage althgether , are these your luggage ? 11.Mr.Zhong , where can I sent your luggage to ? 12.Mr.Zhong , welcome to our hotle next time!Enjoy your time!

第三篇：酒店禮賓部常用英語(最全版)

酒店禮賓部常用英語匯編

酒店禮賓部常用英語匯編

重要詞匯: 禮賓部 Concierge 行李生 Bell man 門童 Doorman 行李 Luggage 行李架 Luggage rack 行李存放處 Luggage Depository 行李車 Baggage trolley 司機 Driver 電梯 Elevator 洗手間 Toilet

常用詞匯: 五星級酒店 Five-star hotel 前廳部

Front office department 總臺 Front desk 總機 Operator 游泳池 Swimming pool

中餐廳 Chinese restaurant 大堂吧 Lobby lounge 桑拿 Sauna

會議室 Meeting room 停車場 Parking lot 總經理 General manager 大堂副理 機場 Airport

火車站 Railway station 商場 Shopping center 超市 Super market 小費 Tip 雨傘 Umbrella

接機服務 Pick-up service 行李寄存 Check baggage 叫早服務 Morning call 自助早餐 Buffet breakfast 往前直走 Straight on 商務中心 Business center 經理 Manager 西餐廳 Western restaurant Assistant manager [AM]

酒店禮賓部常用英語匯編

ll help you with your luggage immediately.如果您要退房，請致電6849，我們將馬上幫您運送行李。

13.May I know your room number? / What's your room number, please? 您能告訴我您的房間號嗎?

14.May I have a look at your room card? 我可以看一下您的房卡嗎?

15.Do you mind if I put your luggage at here? 我把您的行李放在這里好嗎?

16.Please sign your name here.請您在這里簽名。

17.Would you like me to call a taxi for you? 你需要我為你叫一輛出租車嗎?

18.Would you want a taxi? 需要出租車嗎?

19.About 20 minutes by texi from here to Airport.從這里到機場大概需要20分鐘。

20.I'm sorry to have kept you waiting./Sorry to have kept you waiting.對不起讓你久等了。

21.Would you tell me your phone number? 您能告訴我您的電話號碼嗎?

22.After you, please./ You first, please.你先請。

23.This way, please.這邊請。

24.Is there anything else I can do for you? 您還有什么事要我做嗎?

25.I see what your mean.我了解你的意思。

26.I’ll send the luggage up by another lift.我乘另一部電梯把行李送上去。

酒店禮賓部常用英語匯編

How long would you like to stay? 請問您要逗留多久？ How many tickets would you like to buy? 請問您要買幾張票？

4． 在提供建議協助、征求意見時，可使用 Shall I ~ 或 Would you like me to do ~? Shall I draw the curtains? 請問需要我把窗簾拉上嗎？ Shall I draw you a map? 請問要我為您畫一張地圖嗎？ Shall I make the reservation for you? 請問要我為您安排預約嗎？

二、招呼語

Good morning.(用于中午以前)Good afternoon.(用于中午至下午六點以前)Good evening.(用于下午六點過后)Good morning, sir.Are you checking-out? 早上好，先生，請問您要退房嗎？

Good afternoon, sir.Welcome to XXX Hotel.中午好，先生，歡迎光臨XXX酒店

Good evening, sir.May I help you? 晚上好，先生，請問我能為您服務嗎？

三、回答 1.一般性的回答

I see, sir.我明白了，先生。Certainly, sir.好的，先生。

酒店禮賓部常用英語匯編

Have a nice day.祝您有美好的一天。Please enjoy your stay 祝您住宿愉快。

We hope to see you again soon.希望不久能再次見到您。Thank you for staying with us.謝謝光臨。8．當客人的英語難以理解時。面對客人的疑問，不要只是一味地傻笑，或是一直說 Yes。如果聽不懂時，要向客人提出疑問，或是先向對方說“Just a moment, please.”, 然后請求他人協助。

Pardon? 對不起？（你能重復一遍嗎？）Pardon me? 對不起？（你能重復一遍嗎？）Sorry? 對不起？（你能重復一遍嗎？）

Could you repeat that, please? 請您重復一遍好嗎？

情景對話

一、在門口迎接客人

Doorman[D]: Good evening, sir and madam．Welcome to our hotel．

門童[D]：晚上好。歡迎光臨！Mr Smith[S]： Good evening． Smith先生[S]：晚上好。

[D] Excuse me, sir． So you have got altogether four pieces of luggage？

D：對不起先生，您一共帶了4件行李是嗎？ [S] Yes.酒店禮賓部常用英語匯編

B：在一樓，先生。出電梯右轉就到了。S：When will it open? S：什么時候開呢？

B：The service time is 6:30am.To 10:00am..B：營業時間是早上6點半到10點。S：OK。

B：Here we are, sir.Room 1101.Let me help you to open the door.B：我們到了先生，1101房。讓我幫您開門吧。[門開后] B：You first, sir.Do you mind if I put your luggage at here? B：您先請先生，我把您的行李放在這里好嗎？ S：It's OK, Thank you many much, S：好的，非常感謝。

B：That’s my job.How do you like this room? B：這是我們工作。房間如何呢先生？ S：It's very cozy．I like it very much.S：非常舒適，我很喜歡。

B：Right, is there anything else I can do for you? B：還有其他需要嗎？ S：No, Thank you.B：OK, Good night.三、On the way to the room 展示房間

酒店禮賓部常用英語匯編

這是您第一次來上海嗎？ G : Yes , it is.是的。

B : I hope you’ll have time to see Shanghai.There is a lot to see.我希望您有時間多逛逛上海。這里有許多可逛的地方。G : I’m sure there is.我相信是的。

B : This is the 12th floor.Your room is to the right（left）.After you , sir.This way , please.這是12層。您的房間在右手邊（左手邊）。您先請，先生。這邊請。

三、客人寄存行李

Mr Smith[S]：I want to check my luggage.S：我想要寄存我的行李。

Bellman[B]：Certainly, sir.You can check luggage here.Please go through the formalities.B：當然可以，先生。你可以把行李寄存在這里。請您辦一下寄存手續。S：No problem.S：沒問題。

B：May I know your room number? B：您是幾號房的？

S：My room number is 1101.1

酒店禮賓部常用英語匯編

D：Sorry to have kept you waiting, sir.Are there four pieces in all? D：不好意思讓您久等了，先生。您一共是四件行李對嗎？ S：Yes.S：是的。

D：Let me take them to the trunk.D：讓我把他們放到后背箱吧。S：OK, thank you very much.S：非常感謝。

D：You are welcome.Sir.Hope to see you again.Wish you good luck.D：不客氣先生，希望能再次見到您。祝你好運。

五、搭乘電梯

（1）Here we go to the elevator.電梯在這邊.（2）After you, sir.您先請.（3）This way, please.這邊請.（4）Watch your step, sir.請慢走,先生.（5）Which floor, sir? 去哪一層,先生?（6）Just a moment, please.The elevator will be here soon.請稍等,電梯馬上就下來了.六、接電話領取行李

B : Good mooring，This is the concierge.May I help you ?

酒店禮賓部常用英語匯編

有什么貴重或易碎物品嗎？ G : No.沒有

B : This is your claim tag , sir.We’ll keep your luggage at the bell captain’s desk.Coould you 這是你的行李標簽，先生。我們會把你們的行李在行李臺。pick it up there.Please ? 請您把它撿起來。好嗎？ G : Certainly.可以

B : Thank you , sir.謝謝你，先生。G : You are welcome.See you later.不客氣。再見。

八、客人詢問餐廳

S：Excuse me，where is the restaurant？ S：對不起，請問餐廳在哪里？

D：We have Chinese restaurant and a western-style restaurant．Which one do you prefer？ D：我們這里有中餐廳和西餐廳，您更喜歡哪個呢？ S：I'd like to try some Chinese food today． S：今天我想來點中國菜。D：The buffet? D：要自助的嗎？ S：Yes.S：是的。

D：Is on the second floor．This way, please.5

5點半到晚

第四篇：酒店禮賓部常用英語對話,值得收藏!

酒店禮賓部常用英語對話，值得收藏！

泛瑞翻譯

一、門童英語

Goodmorning, sir.Welcome to our hotel.早上好，先生，歡迎光臨。

Goodafternoon, madam.Are you going to check in? 下午好，女士，您打算登記入住嗎？

Pleasecheck in at the reception desk in the lobby.請到大堂接待處登記。Wouldyou like a taxi? 您想叫出租車嗎？ Whereare you going, sir? 先生，您打算去哪里？

Ittakes about ten minutes by taxi.坐出租車大約要10分鐘。

Just amoment, please.I’m sure a taxi will be available in a few minutes.請稍等，過幾分鐘就會有出租車的。There’sparking space in the garage.停車場有空位。Parkingis free for guests of the hotel.賓客免費停車。

If youdon’t know how to come back, give us a call.如果您不知道怎么回來，可以給我們打電話。Have apleasant trip, sir.先生，祝您旅途愉快。

二、行李員英語

May Itake your luggage for you? 我來幫您拿行李，好嗎？

Just amoment, please.I’ll bring a luggage cart.請稍等一下，我去推一輛行李車來。

Don’tworry, sir.Your luggage will be sent up at once.先生，別擔心，您的行李很快就會送上去。

Whenyou check out, please call number 32 and we’ll help you with your luggageimmediately.如果您要離店，請撥打32，我們會馬上幫您運送行李。Howmany pieces of luggage do you have? 請問您有幾件行李？ Isthere anything valuable or breakable in your bag? 您包里有貴重物品或易碎物品嗎？ May Ihave your room key, please? 請把您房間的鑰匙給我，好嗎？ Isthis the correct number of bags? 您的行李數目對嗎？

Twosuitcases and one bag.Is that right? 兩只箱子和一個包，對嗎？

I’llshow you to the Front Desk.This way please.讓我帶您去總臺，請走這邊。

三、情景對話

（一）-歡迎客人

D: Doorman門童 S: Mr.Smith 史密斯先生 D: Goodafternoon, sir.Welcome to Sheraton Hotel.下午好，先生！歡迎光臨喜來登酒店。S:Thanks, good afternoon.I want to stay in.下午好，謝謝。我想辦理入住。

D:Please come in and contact the reception desk.請到前臺辦理手續。S:Where is it? 在哪里？

D:It’s straight ahead.The porter will help you to handle the baggage.前方直走，行李員會幫您運送行李。S: OK.好的。

D:Please step this way.It’s slippery, please mind your step.請小心腳下，地面有些滑，注意前方臺階。S:Thank you.謝謝。

四、情景對話

（二）–歡送客人

D: Doorman門童 L: Miss Li 李小姐 D:Madam, can I help you? 女士，有什么可以為您效勞的嗎？

L:Could you call a taxi for me? I have just checked out.你能幫我叫輛出租車嗎？我剛已經辦理了離店手續。D:Yes, madam, where to go? 好的，女士，您準備去哪里？ L: Theairport.機場。

D:Just a moment, please.請稍等。

D: Thetaxi is waiting for you at the entrance.出租車已經在門口等您了。

L:Thank you.Would you help me with my baggage? 謝謝你，能幫我拿下行李嗎？ D:Certainly, madam.當然了，女士。

D:There are two pieces in trolly.Is that correct, madam? 女士，就這車上的兩件行李，是嗎？ L:You're right.對的。D:Please.請。

L:Thank you very much.Goodbye.非常感謝你，再見。

D:Goodbye, have a nice trip.再見，祝您旅途愉快。

五、情景對話

（三）-運送行李

P:Porter 門童 G: Mr.Green 格林先生

P:Good afternoon, sir.Welcome to Grand Hyatt hotel.下午好，先生！歡迎光臨君悅酒店。G:Thank you.謝謝。

P: Howmany pieces of luggage do you have? 請問您有幾件行李？ G:Just these three.就這里的三件。

P: Twosuitcases and one bag.Is that right? 2個行李箱和一個袋子，對嗎？ G:Yes, that’s all.是的，就那么多。

P:I’ll show you to the front desk.This way please, I will put your bags by thepost over there.我帶您到前臺，這邊請，行李我會幫您運送到前臺的。G: Isee, thanks.好的，謝謝。P:Another porter will show you to your room when you have finished checking in.您辦完手續后會有行李員幫您將行李運送到房間。G: Ok,fine.好的，謝謝。

P:Please enjoy your stay.祝您入住愉快。

第五篇：酒店英語學習內容及禮賓部接待禮貌用語

酒店英語學習內容

①前臺英語:電話訂房、介紹房間酒店設施與服務、前臺接待、電話留言、為賓客提供信息與解決賓客的需求、推廣與促銷技巧、優質服務理念、應付賓客投訴、結賬等。

②禮賓英語:迎賓、接待、解答問題和解決賓客需求、行李寄存、迎賓飲料、優質服務理念、如何向賓客道歉及其他禮賓常用英語。

③客房英語:解釋客房部服務內容、解釋房內設備、應答賓客的需求、詢問賓客是否打掃房間、應付賓客投訴、匯報客房服務問題、優質問題。

④餐飲英語:訂位、接待、菜單點菜、介紹菜色、菜的做法、介紹酒水飲料、服務理念、幫助賓客解決日常細節推廣與促銷技巧、優質服務理念、應付賓客投訴、結賬。

⑤綜合酒店英語:綜合酒店英語課程，對學員的英語程度要求較高，適合大堂副理、客戶公關主任、禮賓部高級職員。從賓客入住到結賬的整個流程，范圍遍及前臺、客房、商務中心、餐飲等部門，解答賓客面對的問題包括與賓客的信件溝通，為賓客解釋工作流程、推廣與促銷技巧、優質服務理念、處理賓客的投訴，給賓客指點迷津。

禮賓部機場火車站接待禮貌用語:

1.1早上好，先生/小姐，歡迎到×市，我是金江賓館梨春苑的迎賓代表，我的名字叫××，請問貴姓（如一位就不用問，中招呼×先生/小姐）。

1.2讓我帶你們去班車，車輛就在前邊，我可以替您拿行李嗎？

1..3這位司機叫××，他會載我們一起到酒店。

1.4Good morning Sir/Madam Welcome to Xi’an.I am airport representative of Paradise Report, my name is ××, and May I know your name, please?

1.5The car is ready, it is being parked at the front.Let me show the way.May I help you to carry your baggages?

1.6This is ×××, he will drive us back to hotel.