第一篇：超級完美老美業(yè)務(wù)員的英文原味郵件

老美業(yè)務(wù)員的英文原味郵件

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2010-7-12 08:47 AM

這是我公司白人業(yè)務(wù)員在美國常用的英文，對于在中國的外貿(mào)業(yè)務(wù)員，可以起很大的學(xué)習(xí)效果。

你還可以感覺到老美是如何表達事情的。

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Initial quote reply

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Hello Jeff,(initial contact, make thing clear before quote)

I am Jim Young with Pacificpromos.biz and I have been asked to contact you in order to help with this order.Of course I am familiar with this trash container because it is used every where.What I am confused about is the size of it.Can you tell me if this is a novelty item? Did I read the sizes wrong?

Yes we can make it for you we just want to be sure of the sizes before we quote it for you and I am sure you want the same thing.I see on your web site that there are many things we can do for you also, so we want to make it right.That is where I come in making sure the translation is understood.To tell you the truth some times I say zig and the Chinese hear zag, but the quality of workmanship is always on time.The advantage is my wife is Chinese and helps me here.So id you can help me with this information I can take it from there as your sales rep here in America to be sure we are on time with your project.Thanks for your help and the opportunity

Jim Young

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morning David,(判斷客人)

I will chase this man if you want, but i feel he is full of bull shit!.This is an inquiry that we will spend a lot of time on before we ever sell anything to and then he only want minimum order we will allow him to order.The truth is I don’t think he has the money.He is a student at this college and wishing for the future.It is up to you, if you want I will stay in contact with him and chase him.I need more information and asked him for it and he is wanting us to tell him his answer.Let me see if I can get more from him.Jim

Fri, 22 May 2009 01:08:18-0400

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Hi Mr.Habal,Thank you for your inquiring about the magic 8 ball.At this time every one in China is asleep but I will have the quote for you tonight and send it to you in the morning.(快速回覆客人並給個時間)

Thank you again for finding us

Jim Young

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Dear Mr.Bryan Haines,This is the price quote you requested complete with duty and freight to the address you gave us.I hope it will work for you, so just let us know what we can do from here.Thank You for the opportunity

Jim Young

(說話在信的上面，客人的報價在後面)

Pricing to Greenwood, Nova Scotia Canada B0P 1N0 via Sea Freight

QuantityCanada BOP 1N0 PriceTotal Lead Time

5,0002.2560 days

10,0001.9160 days

15,0001.7560 days

20,0001.6960 days

Sample time is 7 days

Set up charge is $150.00

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Following

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How is the Bungee key chain business going? Does it look like we have your business? We will really appreciate you.Thanks

Jim

Thanks Of course we hope just like you.I am sure for a positive return.(在客人有回覆的有禮reply)

Thank You

Jim

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Hi Bryan,Haven’t heard from you and was wondering if you are happy with every thing.Or is there anything I can do for you.(很間接的follow客人)

Thank You

Jim

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Hi Brad,I was wanting to see if the samples they sent you are what you are looking for? They should be but I need to make sure you are happy?

Thanks(很間接的follow客人)

Jim

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Hello Dan,How did the quote go for you? Can we be of any service?

Thanks

Jim

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Hello Dan,I just wanted to drop a note to say thank you for the opportunity.I can only guess we didn’t get the order because we some how failed to supply you with what you wanted.If in the future I can be of service please let me know.(接不到生意的follow, 重在維持客人關(guān)系)

Thanks

Jim

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—– Original Message —–

From: < dan@ >

To: ―Jyoung‖

Sent: 2009-05-12 23:00:27 +0800

Subject: Pricing for DWJX83029(為什么一個老美老是搞不清楚我們的報價方式, 而一定是我們的說明方式不太對所造成的)

Usually we don’t need to figure in what it costs from China as you are FOB California.I and my customers want it broken down per bag, and the extra imprint charges are given separately.You have on your website that the DWJX costs 1.54 for 500qty.So does one have to add China shipping costs of on top of that? Just give the price of each bag.If my price is $1.17 per bag, that’s it.If I have to add shipping costs from China they are obviously more.But you are saying that the cost of 1500 of the DWJX83029′s is $1755.00 including freight, then that works out to $1.17/bag, which is all I need to know.($1.54, $1.17, $1.755把客人搞昏了，他以為不同的數(shù)量是等比級數(shù))

I know I need to add shipping costs from California to wherever they are going, so please give me an estimate of how much shipping(standard Ground)would be for 1500 bags with two side imprint from your California location to Washington State, zip code 98052.(業(yè)務(wù)活重是一個排除疑惑的過程, 事前猜客人的意思愈準(zhǔn)，會得到愈好的互動溝通結(jié)果)

Thank you.評論(1)

看看我們的老美業(yè)務(wù)員Jim給年輕業(yè)務(wù)員的一些鼓勵的話

Why not contact some of the american suppliers and see how fast the reply time is.I think you will find it to be at the slowest within 24 hours.I expected to have an answer within 2 – 3 hours at times or i looked some where else.If we do nothing but contact them immediately and let the customer know we see them it is best and then go through the quote process with them.Service is the most important thing here in America.please believe me on this one factor.Americans will not wait with patience like the Chinese will.Your culture has waited a long time to be in the place you are going now.Americans are very impatient and want every thing at once.Just like myself when I talk about expanding over here sales fast.It is all I can do to say at my present job until Ge can come over here.I know there is an empire to build over here and I want to start at once.Yet my hands and feet are tied because of the visa approval for her.There is much work to be done here.Also we must always remember that what we sell to our customers is items and products, , ,but what they are buying is a better method of reaching customers and giving away something that makes them see their name every day in front of them.You know that most of the things we send over is free to the clients customers, right? that is why they look for good price and service to save on their advertising costs

Jim

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I will look at when i am back at my computer but it is a good explanation of what we do.I wish you would remove the words negotiation and let the customer say that word first.All Americans do not want to negotiate like the Chinese people.Actually i do not negotiate with anyone when i buy.They have a good dealor i leave the business.I never argue with people.Even in the auto business where i work.The customer does not like the car and price i will let them leave first.Price can never over come quality!Is my view.Good customer know we need profit and saves time.Americans most important value is time to themselves.So i give fair price and profit to them and stay.This method builds trust for the future sales.Good business men not pay assistant to shop and shop again on the internet for items.I would dismiss quickley any employee of mine i see on internet when i am paying to do work!

So if we can build trusting relationship with best and quickest service and delivery we can build this trust and be very sucessfu with smallest effort = more profit.You think?

What you have written is to begin the trust i think.Yes Jim

————things we need soon.I think is good to call or email customers after delivery to ask if they happy and if not why? Other is survey form asking how can we do better service.Same thing for customer we do not sell so we can know why and learn from.Always give customer a little better and little more than they ask for on order so they feel important and not just customer for money.They always feel they get money worth of value.I always feel better when i go to dinner and am given a little mint or piece candy.But i like sweet things ha!

第二篇：完美英文郵件要素

新技能get：完美英文郵件要素

你的老外同事可能從來沒有說過什么，但他看你的郵件就是不順眼。你知道你的郵件為啥不順眼嗎？因為錯用英文標(biāo)點、混用中英文標(biāo)點真的很刺眼！-有道學(xué)堂

1.稱呼后面到底是冒號還是逗號？

絕大多數(shù)情況下，英文郵件的稱呼后面跟逗號(,)。比如Dear Harry, Dear Mr Potter, Dear Sir/Madam, 有一種情況下用冒號(:)，那就是你不知道收信人叫什么、是男是女、什么職位，用“To whom it may concern”，后面跟(:)。

比如 To whom it may concern:

2.英文里沒有頓號？！

? 把該用頓號的地方換成逗號(,)。

比如I like milk, bread, coffee, and cheese.（我喜歡牛奶、面包、咖啡和芝士。）

? 你有沒有遇過這種復(fù)雜的情況，Athens, Greece/Rome, Italy/Paris, France并列，已經(jīng)有逗號了怎么解？借助分號(;)。

比如 I have been to Athens, Greece;Rome, Italy;Paris, France;and Beijing China.（我去過希臘的雅典、意大利的羅馬、法國巴黎和中國北京。）

3.某某說后面不跟“冒號引號”？

英文里，某人說后面跟逗號引號(,)(“")，且結(jié)束的標(biāo)點放在引號里。

比如 He asked, ”When will you be arriving?“ I answered, ”Sometime after 6:30.“（他問：“你什么時間到？”我說：“6:30以后。”）

4.兩個句子之間用逗號還是分號？

? 2個句子之間，如果加上連接詞and/but/for/or/nor/so/yet等等，用逗號(,)。比如 I am going home, and I intend to stay there.（我要回家了，我打算待在家里。）? 2個句子之間如果沒有連接詞就用分號(;)。比如 I am going home;I intend to stay there.5.英文里沒有書名號？！

? 書、雜志、報紙、電影、電視劇、戲劇、歌劇、專輯、藝術(shù)品、網(wǎng)站的名字，用斜體字表示。比如 Time（《時代周刊》）

Harry Potter by J.K.Rowling（JK羅琳的《哈利波特》）The Big Bang Theory（美劇《生活大爆炸》）Amazon.com（亞馬遜網(wǎng)站）

? 1首歌、1篇文章、1首詩、1個短篇故事、書的1章、1個演講、1集電視劇的名字，用引號(”“)。比如 ”Self-reliance,“ by Ralph Waldo Emerson（愛默生的文章《自立》）”Stay,“ by Rihanna（蕾哈娜的《Stay》）

”The Red Wedding," an episode of Game of Thrones（《權(quán)力的游戲》的一集《血色婚禮》）

? 碰上電影或書名字特長的，有主標(biāo)題和副標(biāo)題之分，用冒號(:)。比如 The Lord of the Rings: The Fellowship of the Ring（指環(huán)王：魔戒護衛(wèi)隊）

6.什么情況下非大寫字母不可？

? 學(xué)過英文的地球人都知道每句話第一個單詞的首字母要大寫吧。

? 此外，某些特定的人、各種機構(gòu)要大寫，比如：Her Majesty（女王陛下）、Mr.President（總統(tǒng)先生）、White House（白宮）。

? 縮寫要大寫，比如 UN（聯(lián)合國）、WTO（世界貿(mào)易組織）。? I(我)永遠大寫。

7.英文郵件用英文標(biāo)點，中文郵件用中文標(biāo)點，尤其是(,)(，)混用真的很刺眼！

第三篇：上班族完美英文郵件輕松寫

上班族完美英文郵件輕松寫

1． 詢問信（inquiry）

DearJason,I hope you had a great vocation last week in Paris.I look forward to hearing about it when you get a chance.I plan to go to Paris with my life next summer.Could you please let me know when the new version of your desktop publishing software will be released ?We are eager to purchase the new version and are hoping it will be available soon.Thank you ,Jason ,and I look forward to hearing from you soon.Regards,Jeff Lee,Purchasing Manager

Electronic Publishing Inc

(501)999—8800

2． 請求信(request)

Frank,I am a senior auditor from corporate headquarters in Seattle.Could you please send the following information by Friday?I need the information to prepare for audit next week.1.Open account balance statement.2.List of all suppliers.3.Payroll breakdown by department.Thank you ,Frank,and I look forward to meeting you next week.Regards,LynnWashburn,Senior Auditor,Supercompanny

206-209-5571

3． 確認信(acknowledgement)

Dear Mr.Wang,Thank you for requesting information about our consulting services.…

Thank you again,Mr Wang,and if you have any questions,please do not hesitate to call or write.My contact information is listed in my signature below.Best regards ,Jim Wu

Senior Manager ,XYZ Consulting

(504)321-8789

4． 催詢信(reminder)

Dear Sir/Madam:

On Thursday ,June 2,I sent an inquiry about your company’web design and hosting service.Please find my original e-mail attached for your reference.As for today ,I have not received a reply.Could you please send the requested information by Friday afternoon ?

We plan to select a company to design and host our new website next week.Thank you, and if there is any way I can be of assistance ,please let me know.Best regards ,Phillip Hsieh

Purchasing Manager

Electronic Books Ltd.02-8745-4567

5． 回復(fù)請求信(replying to request)

Dear Lynn ,Please find attached the open account balance statement and the list of suppliers.The payroll breakdown by department will not be available until Monday morning.As soon as I Receive it ,I will send it to you.Let me know if you need anything else.Regards ,Frank Tsai

General Manager , Supercompany Taiwan

+886(02)5765-7897

6． 回復(fù)詢問信（replying to inquiry）

Dear Mr.Wang ,Thank you for inquiring about our consulting services.Please find attached the brochure you requested.It details our consulting services ,what our clients say about us ,and our pricing.I would be happy to arrange a meeting with you to discuss our consulting services in more detail and answer any questions you may have.Thank you , Mr.Wang ,and please do not hesitate to contact me if you need any additional information.I can be contacted at the number listed in my signature below.Best regards ,Jim Wu

Senior Manager , XYZ Consulting

(504)321-8789

7． 開會邀請函（同事）(making appointments with

colleagues)

Dear Sally ,Would it be possible for us to meet on Tuesday at 2:00 PM in

my office to discuss next year’ budget ? The meeting should last about one hour.Please bring your latest division forecast and this year’budget.Thank you ,Sally ,and look forward to discussing the budget with you on Tuesday.Regards ,Kim Wang

Finance Manager ,Creative Design

02-3888-2765

8． 開會邀請函（客戶）(making appointments with clients)Dear Sally ,I would like to arrange a meeting with you to discuss next year ’budget.The meeting should take about one hour.I am available at any of the following times :

Monday,3:00PM

Tuesday,10:00AM

Thursday,1:00PM

Please let me know which time is best for you.For the meeting ,please prepare your latest division forecast and this year’ budget.Thank you ,Sally, and please let me know if you have any questions.Regards,Kim Wang

Financial Director, Creative Design

78(967)4533-0909

Dear Pennie,I was hoping we could meet at your office to review our business.Also,I would like to introduce our plans for next year and our new products.I am available on Tuesday ,October 26 at 3:00

9． 回復(fù)會議請求信(responding to meeting requests)

10． 更改會議時間信(changing appointments)

11． 跟催信(follow up letter)

12． 自動回復(fù)郵件(out of office auto reply)

13． 邀請信(invitation)

14． 求職信(resume cover letter)

15． 辭職信(resignation)