第一篇：英文投訴信表達及例文練習

Complaint Letter 寫信投訴抱怨的題型很常見，怎樣才能合理的表述不滿，又能顯得理由充分？ 投訴信結構：投訴信是對產品或服務表示不滿的信件，一般分

1.提出投訴內容；2.說明具體情況；3.提出解決辦法。

語言注意點投訴信應重點表明投訴的原因，敘事應客觀、準確、簡潔。最后提出的解決方法應切實可行。在表達自己的不滿時，語言要把握分寸，不失風度。1.投訴內容。一般放在信的開頭。常用的表達法有：

I am writing to you about...which I received/bought...I am going to complain about...I am sorry to have to return with this letter...which I received/bought...2.具體情況。一般講述對商品質量或售后服務不滿意的地方。常用的表達法有： When we checked..., we noticed...When I took...out of the bag and examined...closely, I found...When I unpacked...and tried to use it, it did not work.3.解決辦法。常用的表達法有：

Please let me know what you intend to do in this matter.I am returning… under separate post and look forward to receiving a full refund of...In view of the inconvenience that this has caused, I feel you should...下面介紹下這類書信的常用詞匯和句型

詞匯：1.complain against sb.about sth.投訴..2.dissatisfaction with不滿于.3.put up with / bear / tolerate忍受awful 糟糕的4.poor service糟糕的服務 5.inconceivable不可思議的 6.out of one’s expectation令某人大失所望 7.look into / go into / investigate調查 8.incident / matter 事件 句型：

▲1)I am writing to you to complain about...2)I am writing to express my dissatisfaction with...3)There are some problems with the flat that I wish to bring to attention.For one thing, there is…For another,...▲4)I can hardly bear /tolerate /put up with it any more.▲5)I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can.▲6)I sincerely hope that it will review its management system, with the view to providing, better service to the public.▲7)We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind.▲8)We will appreciate your willingness to make up for the loss.范文：

Dear Sir，I am writing to you for the mobile phone of Dephone-S250 I bought on 20th Apr.2008 at Tele Mall in Wuhan, P.R.China.Ten days after that, it didn’t ring and send short messages.Then I took it to the seller, but was told that the

model had been sold out and I had to wait at least three months for a new one.Later I went to the repairman.He said since it was a new model in China, it was impossible to fix it without the right spare parts.I was so desperate on hearing that.How can I wait that long? Therefore, I require that you send me a new one of the same model within a month.Thank you for your consideration.Yours sincerely Bu Manyi 練習1：

假設你是澳大利亞的 Alan,前幾天你參加了一家旅行社組織的河南三日游的活動。下面是這家旅行社的廣告，請根據下面廣告中箭頭所指內容對其不實之處向消費者協會寫一封投訴信。

注意：1．詞數：100左右；信的格式和開頭已給出，不計入總詞數。2．可根據內容要點適當增加細節．使文章意思連貫。3.參考詞匯：破舊的shabby(a)紀念品souvenir（n）Dear Sir or Madam, I am writing to express my complaint about the service of Morning Star Travel Agency.練習2：

假設你是李華，你在5月2日去一家商店買衣服。當你請一個王姓服務員幫你找適合你的型號的衣服時，她以忙為借口讓你自己找，你說你找不到才來讓她幫忙，她說你找不到就說明沒有。你對這位服務員的服務態度十分不滿，并寫信向該商店的銷售經理投訴該服務員。

注意：

1、詞數120左右；

2、信的開頭和結尾已為你寫好，但不計入總詞數；

3、可適當增加細節，以使行文連貫。

I am writing to you for the mobile phone of Dephone-S250 I bought on 20th Apr.2008 at Tele Mall in Wuhan, P.R.China.Ten days after that, it didn’t ring and send short messages.Then I took it to the seller, but was told that the model had been sold out and I had to wait at least three months for a new one.Later I

went to the repairman.He said since it was a new model in China, it was impossible to fix it without the right spare parts.I was so desperate on hearing that.How can I wait that long? Therefore, I require that you send me a new one of the same model within a month.Thank you for your consideration.Yours sincerely Bu Manyi

第二篇：英文投訴信表達及例文

01

生意不可能總是一帆風順，不管企業多么細心、精心地處理業務往來，事故還是難以避免：貨物可能送錯了地方，可能在運輸中受損或者延遲，等等，各種情況都可能發生。

當發生事故的時候，如果只是一些很快就能得到解決的小問題（比如保險、保證或是其他合同條款），一封日常投訴信就完全可以了。

由于這些小問題一般不會遭到對方的反對，日常投訴信只要清楚、明了、簡要就行。下面是寫日常投訴信所遵循的法則：

1.開頭就提出要求。

2.詳細解釋此要求的原因。

3.結尾要表示感謝對方的合作。

下面是一封日常投訴信的范例，請大家體會一下。

Dear Sir/Madam，Please send us a correction on part of our order WP-11.All the items we ordered arrived in excellent condition except for one model.It you refer to our original order(see the copy attached), you will note that we requested your fluorescent desk-lamps, Model 606.However, Model 608 reached us instead.For details, please see the inspection certificate issued by the Tianjin Commodity Inspection Bureau.Will you kindly take back those you sent out and substitute them with an equal quantity(120 items)of Model 606? We would appreciate your attention to this matter promptly.Yours faithfully 英文投訴信模板

02

Dear_______，I am ______(自我介紹).I feel bad to trouble you but I am afraid that I have to make a complaint about_____.The reason for my dissatisfaction is _______(總體介紹).In the first place,_______(抱怨的第一個方面).In addition, ___________(抱怨的第二個方面).Under these circumstances, I find it ________(感覺)_______(抱怨的方面給你帶來的后果).I appreciate it very much if you could _______(提出建議和請求), preferably ______(進一步的要求),and I would like to have this matter settled by ____(設定解決事情最后期限).Thank you for your consideration and I will be looking forward to your reply.Yours sincerely

Li Ming 英文投訴信格式

03

學校受污染

【內容提示】

假如你是市一中的學生，名叫王紅。你要向本市一家報刊編輯（editor）寫封信，反映你校受污染的問題，呼吁有關部門采取措施，保護環境，防止污染。請你用下面的素材寫100詞左右的一封信。

你校位于山腳下，一條小河從旁邊流過，院內樹木四季常青，鮮花爭艷，景色美似花園。但兩年前，附近建起一家化工廠，排出大量污水、廢氣，造成校園污染，嚴重影響了師生健康。請有關部門出面解決這一問題。

【作文示范】

School Polluted

No.1 Middle School

March 5, 1997

Dear Editor，Our school lies at the foot of a mountain with a small river passing by.It used to look like a beautiful garden.There used to be green trees and all kinds of flowers in our school yard all year round.But great changes have taken place since a chemical works was built near our school two years ago.It produces poisonous gases and pours a large amount of waste water into the river.The terrible pollution has done great harm to us students and teachers as well as to the surroundings.It＇s time for us to take steps to protect our surroundings and prevent them from being polluted.Yours ever，Wang Hong

【寫法指要】

投訴信（letters of complaint）通常是寫給廠家、商店、消費者協會、報界或廠家、商店的上級主管部門，揭發產品質量的低劣、服務態度的糟糕，抱怨不應出現的情況或問題等，以求得解決的信件。寫投訴信要實事求是地把問題講清楚，態度要冷靜，做到有禮貌，不能惡言傷人。

這封信的作者用的是對比法，先寫學校的地理位置和原先學校的優美環境，后寫化工廠建起后對學校造成的污染，最后提請報界呼吁保護環境的問題。寫得有理有據，令人信服。

英文投訴信怎么寫

04

投訴信結構公式

右上角：日期

左上角：稱呼

正文：

第一段：表明自己的身份，說明寫信目的，因何事投訴何人或機構。

第二段：具體闡述投訴的內容和投訴的理由。

第三段：提出解決建議并期望盡快解決，表示感謝。

右下角：署名

例（2002年1月）

Directions : For this part , you are allowed 30 minutes to write a composition on the topic A Letter to the University President about the Canteen Service on Campus.You should write at least 120 words , and base your composition on the outline given below in Chinese :

假如你是李明，請你就本校食堂的狀況給校長寫一封信，內容應涉及食堂的飯菜質量、價格、環境和服務等，可是以表揚，可以是批評建議，也可以兼而有之。

參考范文

A Letter to the University President about the Canteen Service on Campus

Dec.20 , 2009

Dear President ，My name is Li Ming.I am a junior from the Civil Engineering School.I venture to write you a letter to make a complaint about the canteen service of our school.The focus of the complaint is the poor quality and high price of the food.On one hand , the rice is very hard , the steam bread is often cold , and the vegetables are always overcooked.On the other hand , the price of the food is so high that many poor students are burdened heavily.Under these circumstances , I find it impossible for us students to fully concentrate on the study and enjoy the campus life.I will be very obliged if you can consider my complaint seriously.I do hope the service of the canteen will be much improved as soon as possible.Thank you for your time and kind consideration.

第三篇：英文投訴信表達及例文

寫信投訴抱怨的題型很常見，怎樣才能合理的表述不滿，又能顯得理由充分？下面介紹下這類書信的常用詞匯和句型 Complaint Letter 詞匯：

complain against sb.about sth.投訴......dissatisfaction with不滿于......put up with / bear / tolerate忍受 awful 糟糕的

poor service糟糕的服務 inconceivable不可思議的

out of one’s expectation令某人大失所望 look into / go into / investigate調查 incident / matter 事件

sanitary situation衛生條件 bad manners 不禮貌 disturbance干擾 nuisance 麻煩事 remedy 補救 solve解決

recurrence再次發生 句型：

1)I am writing to you to complain about...2)I am writing to express my dissatisfaction with...3)There are some problems with the flat that I wish to bring to attention.For one thing, there is…For another,...4)I can hardly bear /tolerate /put up with it any more.5)I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can.6)I sincerely hope that it will review its management system, with the view to providing, better service to the public.7)We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind.8)We will appreciate your willingness to make up for the loss.投訴信1

結構要點投訴信是對產品或服務表示不滿的信件，一般分三個部分：

1.提出投訴內容；

2.說明具體情況；

3.提出解決辦法。

Suppose you bought a woolen scarf(圍巾)by mail order but later found a hole in it.Write a letter of complaint to describe that matter and require settlement.Do not sign your own name at the end of your letter, using “Li Ming” instead.To whom it may concern，The woolen scarf I bought by mail order from your company arrived on time the day before yesterday.But when I checked it, I found a hole in the middle.I was astonished because the hole was obvious and I did not think you should neglect this deficiency when you delivered it.I have dialed your service number for several times and it was always busy.Now this problem keeps worrying me.Can you change a new one for me as soon as possible? How shall I send this scarf back to you? Thanks for your consideration.I am looking forward to your early reply.Yours faithfully, Li Ming

投訴信2

語言注意點投訴信應重點表明投訴的原因，敘事應客觀、準確、簡潔。最后提出的解決方法應切實可行。在表達自己的不滿時，語言要把握分寸，不失風度。

Write a letter to complain about an unhappy experience in about 100 words to describe the matter and ask for the mistake to be corrected.Do not sign your own name at the end of your letter, using “Li Ming” instead.Dear Sir，I am writing to you about a most unhappy experience.Last Tuesday morning, we took a longroute bus of your company from Dukou to Lijiang.The bus was scheduled to arrive in Lijiang at 7 o’clock in the evening, but it stopped midway at four p.m.for mechanical problems.The driver and the ticket seller could neither solve the problem by themselves nor seek help from others.Where we stopped was nowhere near a village.Up until 8 o’clock, another bus finally carried us to a shabby rural motel.We had to pay for our accommodation.The room was too small and the quilt was so dirty.To our surprise, when we just managed to sleep at around 2 a.m., the driver came to wake us up—the bus had been fixed!

I suggest that you look into this matter immediately and deal with it quickly and properly.Looking forward to your reply.Yours, Li Ming

范文之一

［Directions］: Suppose that you ordered a refrigerator but later found a worrying problem.Write a letter of complaint to describe the matter and require settlement, Do not sign your own name at the end of your letter, using “Li Ming” instead.Dear Sir，I am happy that the refrigerator we ordered last week has arrived on time.But it is a great pity that we find there is something wrong with the refrigeration facilities.After we used it for several days.we found that food stored in the refrigerating compartment turned bad quickly.When we finally decided to take the temperature in it, we were surprised to find it was around 15℃, far from the standard temperture range from 0℃ to 9℃.This problem has affected our normal life.Would you please let me know whether or not you can send a repairman as soon as possible? I hope that my problem will get your kind consideration.Yours faithfully, Li Ming ［文章點評］

這封投訴信可以說寫得非常好，結構很清晰，第一段首先肯定對方按時送貨上門的做法，隨后簡述冰箱出了問題。第二段說明具體問題，第三段提出要求。

范文之二

Dear Sir:

With reference to our order No.W98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question.We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.We shall be glad if you will replace all 20 sets as soon as possible.Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.Yours sincerely, Li Ming

范文之三

Dear Mr.Chang:

On September 10, our order for 280 women's cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers.We ask you to conduct investigation at your end and reply to us.Sincerely yours, Li Ming

一般說來，一封投訴信應包括三個最基本的方面： 1.投訴內容。一般放在信的開頭。常用的表達法有： I am writing to you about...which I received/bought...I am going to complain about...I am sorry to have to return with this letter...which I received/bought...2.投訴原因。一般講述對商品質量或售后服務不滿意的地方。常用的表達法有：

When we checked..., we noticed...When I took...out of the bag and examined...closely, I found...When I unpacked...and tried to use it, it did not work.3.希望得到的結果。常用的表達法有：

Please let me know what you intend to do in this matter.I am returning...under separate post and look forward to receiving a full refund of...In view of the inconvenience that this has caused, I feel you should...Dear Sir，I am writing to you for the mobile phone of Dephone-S250 I bought on 20th Apr.2008 at Tele Mall in Wuhan, P.R.China.Ten days after that, it didn’t ring and send short messages.Then I took it to the seller, but was told that the model had been sold out and I had to wait at least three months for a new one.Later I went to the repairman.He said since it was a new model in China,消息it was impossible to fix it without the right spare parts.I was so desperate on hearing that.How can I wait that long? Therefore, I require that you send me a new one of the same model within a month.you for your consideration.Sincerely yours, Bu Manyi

投訴信回復常用句型

1.I feel terribly sorry to hear what you said。

2.sth.must be done about it。

3.I will immediately attend to it so that I can give you a satisfactory response。

4.Please forgive what we did to you and accept our sincere apology。

5.There are three ways we can handle this situation。

6.We do wish you could be satisfied with what we have compensate for the trouble we made。

7.We have communicated with the concerned person, confirmed what you had complained, and punished him。

8.We will have him apologize to you on the day you appoint。

9.We do value your business and friendship。

10.We would have refund and hope that you could accept our sincere apology for the mess we made。

第四篇：Edebyey英文投訴信表達及例文（模版）

生命是永恒不斷的創造，因為在它內部蘊含著過剩的精力，它不斷流溢，越出時間和空間的界限，它不停地追求，以形形色色的自我表現的形式表現出來。

－－泰戈爾

寫信投訴抱怨的題型很常見，怎樣才能合理的表述不滿，又能顯得理由充分？下面介紹下這類書信的常用詞匯和句型

Complaint Letter 詞匯：

complain against sb.about sth.投訴......dissatisfaction with不滿于......put up with / bear / tolerate忍受 awful 糟糕的

poor service糟糕的服務 inconceivable不可思議的

out of one’s expectation令某人大失所望 look into / go into / investigate調查 incident / matter 事件

sanitary situation衛生條件 bad manners 不禮貌 disturbance干擾 nuisance 麻煩事 remedy 補救 solve解決

recurrence再次發生 句型：

1)I am writing to you to complain about...2)I am writing to express my dissatisfaction with...3)There are some problems with the flat that I wish to bring to attention.For one thing, there is?For another,...4)I can hardly bear /tolerate /put up with it any more.5)I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can.6)I sincerely hope that it will review its management system, with the view to providing, better service to the public.7)We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind.8)We will appreciate your willingness to make up for the loss.考研英語小作文模板：投訴信

投訴信1

結構要點投訴信是對產品或服務表示不滿的信件，一般分三個部分：

1.提出投訴內容；

2.說明具體情況；

3.提出解決辦法。

Suppose you bought a woolen scarf(圍巾)by mail order but later found a hole in it.Write a letter of complaint to describe that matter and require settlement.Do not sign your own name at the end of your letter，using “Li Ming” instead.To whom it may concern，The woolen scarf I bought by mail order from your company arrived on time the day before yesterday.But when I checked it, I found a hole in the middle.I was astonished because the hole was obvious and I did not think you should neglect this deficiency when you delivered it.I have dialed your service number for several times and it was always busy.Now this problem keeps worrying me.Can you change a new one for me as soon as possible? How shall I send this scarf back to you? Thanks for

your consideration.I am looking forward to your early reply.Yours faithfully，Li Ming

投訴信2

語言注意點投訴信應重點表明投訴的原因，敘事應客觀、準確、簡潔。最后提出的解決方法應切實可行。在表達自己的不滿時，語言要把握分寸，不失風度。

Write a letter to complain about an unhappy experience in about 100 words to describe the matter and ask for the mistake to be corrected.Do not sign your own name at the end of your letter, using “Li Ming” instead.Dear Sir，I am writing to you about a most unhappy experience.Last Tuesday morning, we took a longroute bus of your company from Dukou to Lijiang.The bus was scheduled to arrive in Lijiang at 7 o’clock in the evening, but it stopped midway at four p.m.for mechanical problems.The driver and the ticket seller could neither solve the problem by themselves nor

seek help from others.Where we stopped was nowhere near a village.Up until 8 o’clock, another bus finally carried us to a shabby rural motel.We had to pay for our accommodation.The room was too small and the quilt was so dirty.To our surprise, when we just managed to sleep at around 2 a.m., the driver came to wake us up—the bus had been fixed!

I suggest that you look into this matter immediately and deal with

it quickly and properly.Looking forward to your reply.Yours，Li Ming

考研英語投訴信經典范文舉例及點評

2005年12月27日 09:26 來源：競學網

范文之一

［Directions］: Suppose that you ordered a refrigerator but later found a worrying problem.Write a letter of complaint to describe the matter and require settlement, Do not sign your own name at the end of your letter, using “Li Ming” instead.Dear Sir, I am happy that the refrigerator we ordered last week has arrived on time.But it is a great pity that we find there is something wrong with the refrigeration facilities.After we used it for several days.we found that food stored in the refrigerating compartment turned bad quickly.When we finally decided to take the temperature in it, we were surprised to find it was around 15℃, far from the standard temperture range from 0℃ to 9℃.This problem has affected our normal life.Would you please let me know whether or not you can send a repairman as soon as possible? I hope that my problem will get your kind consideration.Yours faithfully，Li Ming ［文章點評］

這封投訴信可以說寫得非常好，結構很清晰，第一段首先肯定對方按時送貨上門的做法，隨后簡述冰箱出了問題。第二段說明具體問題，第三段提出要求。

范文之二 Dear Sir: With reference to our order No.W98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question.We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.We shall be glad if you will replace all 20 sets as soon as possible.Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.Yours sincerely，Li Ming 范文之三

Dear Mr.Chang: On September 10, our order for 280 women's cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers.We ask you to conduct investigation at your end and reply to us.Sincerely yours，Li Ming 一般說來，一封投訴信應包括三個最基本的方面： 1.投訴內容。一般放在信的開頭。常用的表達法有： I am writing to you about...which I received/bought...I am going to complain about...I am sorry to have to return with this letter...which I received/bought...2.投訴原因。一般講述對商品質量或售后服務不滿意的地方。常用的表達法有： When we checked..., we noticed...When I took...out of the bag and examined...closely, I found...When I unpacked...and tried to use it, it did not work.3.希望得到的結果。常用的表達法有：

Please let me know what you intend to do in this matter.I am returning...under separate post and look forward to receiving a full refund of...In view of the inconvenience that this has caused, I feel you should...Dear Sir，I am writing to you for the mobile phone of Dephone-S250 I bought on 20th Apr.2008 at Tele Mall in Wuhan, P.R.China.Ten days after that, it didn’t ring and send short messages.Then I took it to the seller, but was told that the model had been sold out and I had to wait at least three months for a new one.Later I went to the repairman.He said since it was a new model in China,消息it was impossible to fix it without the right spare parts.I was so desperate on hearing that.How can I wait that long? Therefore, I require that you send me a new one of the same model within a month.Thank you for your consideration.Sincerely yours, Bu Manyi

第五篇：英語學習_英文投訴信表達及例文_必備

棄我去者，昨日之日不可留 亂我心者，今日之日多煩憂

寫信投訴抱怨的題型很常見，怎樣才能合理的表述不滿，又能顯得理由充分？下面介紹下這類書信的常用詞匯和句型

Complaint Letter 詞匯：

complain against sb.about sth.投訴......dissatisfaction with不滿于......put up with / bear / tolerate忍受 awful 糟糕的

poor service糟糕的服務 inconceivable不可思議的

out of one’s expectation令某人大失所望 look into / go into / investigate調查 incident / matter 事件

sanitary situation衛生條件 bad manners 不禮貌 disturbance干擾 nuisance 麻煩事 remedy 補救 solve解決

recurrence再次發生 句型：

1)I am writing to you to complain about...2)I am writing to express my dissatisfaction with...3)There are some problems with the flat that I wish to bring to attention.For one thing, there is?For another,...4)I can hardly bear /tolerate /put up with it any more.5)I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can.6)I sincerely hope that it will review its management system, with the view to providing, better service to the public.7)We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind.8)We will appreciate your willingness to make up for the loss.考研英語小作文模板：投訴信

投訴信1

結構要點投訴信是對產品或服務表示不滿的信件，一般分三個部分：

1.提出投訴內容；

2.說明具體情況；

3.提出解決辦法。

Suppose you bought a woolen scarf(圍巾)by mail order but later found a hole in it.Write a letter of complaint to describe that matter and require settlement.Do not sign your own name at the end of your letter，using “Li Ming” instead.To whom it may concern，The woolen scarf I bought by mail order from your company arrived on time the day before yesterday.But when I checked it, I found a hole in the middle.I was astonished because the hole was obvious and I did not think you should neglect this deficiency when you delivered it.I have dialed your service number for several times and it was always busy.Now this problem keeps worrying me.Can you change a new one for me as soon as possible? How shall I send this scarf back to you? Thanks for

your consideration.I am looking forward to your early reply.Yours faithfully，Li Ming

投訴信2

語言注意點投訴信應重點表明投訴的原因，敘事應客觀、準確、簡潔。最后提出的解決方法應切實可行。在表達自己的不滿時，語言要把握分寸，不失風度。

Write a letter to complain about an unhappy experience in about 100 words to describe the matter and ask for the mistake to be corrected.Do not sign your own name at the end of your letter, using “Li Ming” instead.Dear Sir，I am writing to you about a most unhappy experience.Last Tuesday morning, we took a longroute bus of your company from Dukou to Lijiang.The bus was scheduled to arrive in Lijiang at 7 o’clock in the evening, but it stopped midway at four p.m.for mechanical problems.The driver and the ticket seller could neither solve the problem by themselves nor

seek help from others.Where we stopped was nowhere near a village.Up until 8 o’clock, another bus finally carried us to a shabby rural motel.We had to pay for our accommodation.The room was too small and the quilt was so dirty.To our surprise, when we just managed to sleep at around 2 a.m., the driver came to wake us up—the bus had been fixed!

I suggest that you look into this matter immediately and deal with

it quickly and properly.Looking forward to your reply.Yours，Li Ming

考研英語投訴信經典范文舉例及點評

2005年12月27日 09:26 來源：競學網

范文之一

［Directions］: Suppose that you ordered a refrigerator but later found a worrying problem.Write a letter of complaint to describe the matter and require settlement, Do not sign your own name at the end of your letter, using “Li Ming” instead.Dear Sir, I am happy that the refrigerator we ordered last week has arrived on time.But it is a great pity that we find there is something wrong with the refrigeration facilities.After we used it for several days.we found that food stored in the refrigerating compartment turned bad quickly.When we finally decided to take the temperature in it, we were surprised to find it was around 15℃, far from the standard temperture range from 0℃ to 9℃.This problem has affected our normal life.Would you please let me know whether or not you can send a repairman as soon as possible? I hope that my problem will get your kind consideration.Yours faithfully，Li Ming ［文章點評］

這封投訴信可以說寫得非常好，結構很清晰，第一段首先肯定對方按時送貨上門的做法，隨后簡述冰箱出了問題。第二段說明具體問題，第三段提出要求。

范文之二 Dear Sir: With reference to our order No.W98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question.We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.We shall be glad if you will replace all 20 sets as soon as possible.Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.Yours sincerely，Li Ming 范文之三

Dear Mr.Chang: On September 10, our order for 280 women's cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers.We ask you to conduct investigation at your end and reply to us.Sincerely yours，Li Ming 一般說來，一封投訴信應包括三個最基本的方面： 1.投訴內容。一般放在信的開頭。常用的表達法有： I am writing to you about...which I received/bought...I am going to complain about...I am sorry to have to return with this letter...which I received/bought...2.投訴原因。一般講述對商品質量或售后服務不滿意的地方。常用的表達法有： When we checked..., we noticed...When I took...out of the bag and examined...closely, I found...When I unpacked...and tried to use it, it did not work.3.希望得到的結果。常用的表達法有：

Please let me know what you intend to do in this matter.I am returning...under separate post and look forward to receiving a full refund of...In view of the inconvenience that this has caused, I feel you should...Dear Sir，I am writing to you for the mobile phone of Dephone-S250 I bought on 20th Apr.2008 at Tele Mall in Wuhan, P.R.China.Ten days after that, it didn’t ring and send short messages.Then I took it to the seller, but was told that the model had been sold out and I had to wait at least three months for a new one.Later I went to the repairman.He said since it was a new model in China,消息it was impossible to fix it without the right spare parts.I was so desperate on hearing that.How can I wait that long? Therefore, I require that you send me a new one of the same model within a month.Thank you for your consideration.Sincerely yours, Bu Manyi