第一篇：酒店英文道歉信

酒店英文道歉信

現(xiàn)如今，我們常常要運(yùn)用到道歉信，道歉信可以幫助我們表示遺憾和歉意，表明愿意補(bǔ)救的.愿望，提出建議或安排。相信許多人會(huì)覺得道歉信很難寫吧，以下是小編精心整理的酒店英文道歉信，希望對(duì)大家有所幫助。

Dear :

We felt very sorry to say that we could not provide the timely and circumspect service for you as Household Electric Appliance Maintain Company.We sincerely hope you can understand us , because some of our maintaiers went to train , and some of them walked to the other place for services.Now , we really have no maintainer to be sent to your home.For this , we said we were sorry again.And kindly please you may rest assure that we will send our maintainers to go to your home for maintain services next Monday.Best regards!Wang Hao Manager

Sincerely yours,

Dear Ms.Iwasaki,Thank you for your positive comments regarding your experience while staying with the Westin Shanghai.At the outset, please accept our most sincere apologies for the inconvenience caused.Kindly rest assures that your concern has been well taken and communicated to all concerned for immediate improvement.Ms.Iwasaki, as we’ve conducted a thorough investigation about all pinpointed issues you bought out.Please allow us to explain the outcome for your reference.Upon your arrival, our agent failed to locate your reservation.We sincerely apology as our associate obviously mistakenly implemented the standard checking in procedure.The reservation for you and Ms.Hinako Muto were made early November, and never been d.We understand that you may requested the King Size room but actually we could not satisfy your request.Sincerely yours,

Dear customer,I am the GM of the hotel.I am sorry to hear you are not pleased with us.First let me thank you for your coming to our hotel.You are a friendly and polite customer.Second,I would like to make an apology to you for our bad service.A few days ago you went to our hotel.When you got there,our waiters didn't help you with the baggage quickly,which you had complained about for many times.As soon as I knew about that,I felt very angry.How can we do that for customers?Now I am glad to tell you that something has been done.The waiters who were on duty that day have been criticized.They have made a promise that would not happen from now on.So I hope you can forgive us and come to our hotel again.As we know,customer is the God.If you have any questions or suggestions,please call us anytime anywhere.Thank you again.Sincerely yours,

November 03, 1999

Mr.Shen Nan Ping

Flat 20F, Block 1

Robinson HeightsRobinson Road

Hong Kong

Dear Mr.Shen

We are sorry to learn of theunpleasant experience you had encountered during your last stay with us on Jun.13-15, 1999 as incorrect amount was charged onto your Visa Card account, it should be RMB 6787 instead of RMB 3887.42.We have made a full investigation into matter and regret to say that it was our staff's mistake, therefore, we ask for your kind understanding as human error is bound to creep in on occasion and accept our most sincere apologies to you in this respect.Mr.Shen, attached is copy of your hotel bill and amended Visa Card voucher with correct amount Indicated for your reference and perusal.If you have any queries, please do not hesitate to contact Us.Once again, our most sincere apologies and we look forward to opportunity of redeeming ourselves to welcoming you back to China World Hotel in near future.Your sincerely

Alfred Zhuang

Front Office Manager

Dear Mr.Smith,I am indeed very sorry that I missed the examination on International Business English Writing you gave last Friday.I feel awful about it and want you to know what happened that day.I suddenly fell sick early that morning and my parents had to send me to the hospital.Please find enclosed a copy of the medical bill.I sincerely hope you can understand my situation and accept my apology.I would appreciate your allowing me to take a make-up examination.I will come to your office during your office hour on Monday to discuss this possibility with you.Once again, I apologize for any inconvenience caused.Sincerely yours,Wang Hua

第二篇：酒店英文道歉信

酒店英文道歉信

酒店英文道歉信1

Dear Ms. Iwasaki,

Thank you for your positive comments regarding your experience while staying with the Westin Shanghai.

At the outset, please accept our most sincere apologies for the inconvenience caused. Kindly rest assures that your concern has been well taken and communicated to all concerned for immediate improvement. Ms. Iwasaki, as weve conducted a thorough investigation about all pinpointed issues you bought out. Please allow us to explain the outcome for your reference.

Upon your arrival, our agent failed to locate your reservation. We sincerely apology as our associate obviously mistakenly implemented the standard checking in procedure. The reservation for you and Ms. Hinako Muto were made early November, and never been d. We understand that you may requested the King Size room but actually we could not satisfy your request.

酒店英文道歉信2

親愛的客人：

您好!首先請(qǐng)?jiān)试S我對(duì)您遇到的預(yù)定沒(méi)有房間的問(wèn)題給您帶來(lái)的.不便致以真誠(chéng)的道歉。由于近來(lái)客人較多，客房緊張，導(dǎo)致有些客人無(wú)法入住，我們深感抱歉。

我們可以介紹您去與我們同等檔次的酒店，還有不知您方不方便把您的姓名和聯(lián)系方式留下，如果有了房間我們會(huì)在第一時(shí)間通知您并免費(fèi)接您回來(lái)，為了表示我們的歉意，我們決定在您入住時(shí)給你一定折扣折并免費(fèi)提供早餐。

祝您過(guò)得愉快!

XXX酒店

20xx年x月x日

第三篇：酒店英文道歉信

篇一：英文道歉信 ms.mitsuko iwasaki 3-16-6-804, higashisuna koto-ku tokyo, 136-0074 dear ms.iwasaki, upon your arrival, our agent failed to locate your reservation.we sincerely apology as our associate obviously mistakenly implemented the standard checking in procedure.the reservation for you and ms.hinako muto were made early november, and never been deleted.we understand that you may requested the king size room but actually we could not satisfy your may the year of the rabbit bring you joy and prosperity.yours sincerely, alfred zhuang front office manager november 03, 1999 mr.shen nan ping flat 20f, block 1 robinson heights 8 robinson road hong kong dear mr.shen we are sorry to learn of the unpleasant experience you had encountered during your last stay with us on jun.13-15, 1999 as incorrect amount was charged onto your visa card account, it should be rmb 6787 instead of rmb 3887.42.we have made a full investigation into matter and regret to say that it was our staffs mistake, therefore, we ask for your kind understanding as human error is bound to creep in on occasion and accept our most sincere apologies to you in this respect.mr.shen, attached is copy of your hotel bill and amended visa card voucher with correct amount indicated for your reference and perusal.if you have any queries, please do not hesitate to contact us.your sincerely alfred zhuang front office manager dear mr.shu i would like to thank you for choosing the china world hotel for your recently stay.on behalf of management and staff, please accept my sincere apologies for the failed to extend your golden circle benefits of the king size bed, golden circle appropriate floor and newspaper.during your stay with us on 01-08th nov.my apologize once again and thank you for taking time to bring this matter to our attention.should you have any inquiries, please feel free to contact me.kind and best regards.alfred zhuang front office manager.dear mr.li it has been brought to my attention that upon checking in at china world hotel on jun 2, 1999 your experience was one of difficulty.i would like to express my sincere apologies for the poor attitude of our receptionist when she advised you of the error in your reservation.there is simply no excuse in her behavior as i assure you that the necessary action gas been taken to rectify the lack of service you should have receive.unfortunately there was an error in your reservation regarding your arrival date.i am unable to identify where the oversight originated through my investigation however i regret that you were inconvenienced.sincerely, alfred zhuang front office manager dear sir or madam: with renewed apologies.yours sincerely alfred zhuang front office manager mr.ulrich niemann.director people-people exchange co.dear sir or madam:friday 22nd september many thanks for your fax dated 7th september address to general manager concerning the problems you experienced during your last visit from 29th-30th august.mr.ford, our general manager is away on leave at present and therefore i have taken the liberty of replying to you on his behalf.mr.niemann, please accept our sincere apologies for the problems you have experienced-our policy, which you were unfortunately wrongly informed as a newnpolicy, stands that those golden circle members who are eligible for upgrades may book through any channel, subject of course to room availability.i have subsequently taken appropriate steps to ensure that none of our other eligible golden circle guests are similarly inconvenienced in future.it is only through feedback such as your own that we can judge ourselves honestly and enhance the overall experience for you, our valued guest and therefore i thank you for taking the time to put pen top paper.regards alfred zhuang front office manager篇二：英文致歉信_(tái)范文 道歉信 letter of apology 我們?cè)诠ぷ骰蛏钪校袝r(shí)難免會(huì)犯一些錯(cuò)誤，寫封致歉信就顯得很有必要。道歉信通常包括以下內(nèi)容：表示歉意；道歉的原由；出現(xiàn)差錯(cuò)的原因；提出彌補(bǔ)措施；請(qǐng)求原諒。寫道歉信的語(yǔ)言要誠(chéng)摯，解釋的理由要真實(shí)，不要顯出絲毫的虛情假意。好的道歉信不僅會(huì)取得對(duì)方的諒解，還會(huì)增進(jìn)彼此的感情。寫作三步走：

表示歉意->說(shuō)明具體原因、提出補(bǔ)救辦法->再次致歉、希望得到理解 tips: 在寫作過(guò)程中，盡可能提供比較合理的理由。如果違反生活常識(shí)將導(dǎo)致扣分。在解釋完原因后，盡量提供一個(gè)合適的補(bǔ)救辦法，使行文更加完滿。訂閱收藏《考研英語(yǔ)寫作范文100篇》系列文章

（1）directions: you should write about 100 words on answer sheet 2.do not sign your own name at the end of the letter.use li ming instead.do not write the address.范文： dear anne, please allow me to say sorry again.regards, li ming 譯文： 親愛的安：

感謝你邀請(qǐng)我于明日晚上與你和你的家人共進(jìn)午餐?？墒牵曳浅＿z憾地告訴你我無(wú)法赴約，因?yàn)槲覍⒚τ跍?zhǔn)備后天的一門重要考試。錯(cuò)過(guò)了這么一個(gè)歡樂(lè)的聚會(huì)我深感遺憾，我希望你們能度過(guò)一個(gè)愉快的時(shí)光。對(duì)了，在我考試后我們可以見一面么？如果可以的話請(qǐng)隨時(shí)給我打電話，我非常期待能和你愉快地聊天。請(qǐng)?jiān)试S我再一次致歉。您真誠(chéng)的，李明

閃光詞匯及詞組： occupy: v.占用，占

get-together: n.聚會(huì)，聯(lián)歡會(huì) hesitate: v.猶豫，躊躇

drop sb.a line: 給某人打一個(gè)電話 preferable: adj.更好的，更可取的 long for sth: 渴望

萬(wàn)能句型： thank you for your invitation to dinner at your home tomorrow evening.unfortunately, it is much to my regret that i cannot...i feel terribly sorry for missing the chance of...is it possible for you and me to have a private meeting afterwards? if so, please dont hesitate to drop me a call about your preferable date.please allow me to say sorry again.（2）directions: you failed to finish an important task assigned by your professor because of a severe illness.write a letter to your professor tp express your apology, explain your reason, and suggest a solution to make up the loss.you should write about 100 words on answer sheet 2.do not sign your own name at the end of the letter.use li ming instead.do not write the address.范文：

dear prof.patent, i would be very much obliged if you could grant me another week for the task, as my health is turning better.hope you can understand my situation and accept my apology.yours faithfully,li ming 譯文：

尊敬的patent教授：

我非常遺憾地告知您我沒(méi)有完成您上周布置的讀書報(bào)告，因?yàn)閹滋烨拔彝蝗簧×?。過(guò)去的幾天中我一直持續(xù)高燒，住在醫(yī)院，因此無(wú)法進(jìn)行任何學(xué)術(shù)活動(dòng)。隨信是醫(yī)生的診斷書。如果您能再給一周時(shí)間來(lái)完成它我將感激不盡，因?yàn)楝F(xiàn)在我的身體正在好轉(zhuǎn)。希望您能理解我的處境并接受我的道歉。您真誠(chéng)的，李明

閃光詞匯及詞組： assign: v.分配，指派

fall upon sb: 降臨到某人身上 continuous: adj.持續(xù)的

prevent sb from sth/doing sth: 使某人不能做某事 hereby: adv.因此，據(jù)此 submit: v.提交，遞交 obliged: adj.感激的 grant: v.同意，準(zhǔn)予

萬(wàn)能句型：

i would be very much obliged if you could grant me another week for the task.hope you can understand my situation and accept my apology.apologize letter __ business english_ by lqy dear sir or madam, i’m writing this letter to apologize to you.i’m so sorry that we made a mistake about the shipment of vacuum cleaners.those vacuum cleaners we sent to you were meant to be sent to european countries, but as the old worker was retired, the new one wasn’t so experienced.besides, the model number and the price of goods in march and july are so similar that the worker mistaken them.i do apologize for any inconvenience this may cause you and i will try my best to avoid the same accident happening again.道歉信是人們經(jīng)常使用的一種書信文體，用以表達(dá)自己的歉意，查字典范文大全特意為大家整理了關(guān)于道歉信范文的相關(guān)材料，希望對(duì)您的工作和生活有幫助。letter of apology ⅰ.sample study sample i dear susan, please let me know if you will be available on saturday morning.best wishes chen cheng sample ii dear mary, i’m very sorry for not having replied to your july 6th letter sooner.when your letter arrived, i was in beijing.as my secretary couldn’t forward it to me, it has been lying on my desk until i got back.look forward to catching up and once again apologize for the delay.sincerely, tom 英語(yǔ)道歉信范文及常用句式

道歉信是指因過(guò)失或疏忽做錯(cuò)了事，給別人帶來(lái)了麻煩或損失，發(fā)覺后要立即寫信給對(duì)方賠禮道歉時(shí)寫的信件。道歉是一種禮貌，道歉信要寫得坦率，誠(chéng)懇。

道歉信通常包括三部分內(nèi)容：

1、表示歉意，道歉的原由；

2、出現(xiàn)差錯(cuò)的原因，提出彌補(bǔ)措施；

3、請(qǐng)求原諒。語(yǔ)言要誠(chéng)摯，解釋的理由要真實(shí)。好的道歉信不僅會(huì)取得對(duì)方的諒解，還會(huì)增進(jìn)彼此的感情。寫作三步曲：

表示歉意→說(shuō)明具體原因、提出補(bǔ)救辦法→再次致歉，希望得到理解。注意：

理由要盡量合理，違反生活常識(shí)將導(dǎo)致扣分；盡量提供一個(gè)合適的補(bǔ)救辦法，使行文更加順暢。范文解析：

directions: you were unable to attend mr.smiths examination on international business english writing because you got sick that morning.write a letter to express the reasons for not being able to attend it and apologize.write the letter with no less than 100 words.do not sign your own name at end of the letter.use wang hua instead.do not write the address.dear mr.smith, i am indeed very sorry that i missed the examination on international business english writing you gave last friday.i feel awful about it and want you to know what happened that day.i suddenly fell sick early that morning and my parents had to send me to the hospital.please find enclosed a copy of the medical bill.sincerely yours, wang hua ◆常用句式：

1、i am writing to apologize for … /i am writing to say sorry for 我寫這封信是因……向你致歉。

2、i would like to give you my apology for… 對(duì)于……我向你道歉。

3、please accept my sincere apology for… 關(guān)于……請(qǐng)接受我真誠(chéng)的道歉。

4、i am indeed very sorry for what i said/did, but believe i had no intention to…

對(duì)于我說(shuō)的話/做的事，我確實(shí)感到很抱歉。但請(qǐng)相信，我并非故意要……

5、please forgive me for a stupid choice of words.請(qǐng)?jiān)徫艺f(shuō)話欠妥。

6、i feel awfully sorry about it and want you to know what happened.為此我感到非常內(nèi)疚，所以想告訴你實(shí)情。

7、please accept my apologies for my oversight.請(qǐng)?jiān)徫业氖韬觥?/p>

8、please allow me to say sorry again.請(qǐng)?jiān)试S我再次表示歉意。

9、i sincerely hope you can understand my situation/think in my position and accept my apologies.篇三：道歉信英文模板及翻譯 dear_____, i am writing this letter to express my apology that ______________.i feel terribly sorry about this.once again, i am very sorry for any inconvenience caused.i will be really appreciated if you can accept my apologies and understand my situation.yours sincerely _________ 親愛的_____，（對(duì)方姓名）

我寫這封信以表達(dá)我的道歉 ______________（道歉原因）。

對(duì)此我深感抱歉。

我再次對(duì)給您造成的任何不便深感歉意，希望您能理解我的處境并接受我的道歉。謹(jǐn)啟

_________（自己姓名）

第四篇：酒店餐廳道歉信英文

ms.mitsuko iwasaki 3-16-6-804, higashisuna koto-ku tokyo, 136-0074 dear ms.iwasaki, upon your arrival, our agent failed to locate your reservation.we sincerely apology as our associate obviously mistakenly implemented the standard checking in procedure.the reservation for you and ms.hinako muto were made early november, and never been deleted.we understand that you may requested the king size room but actually we could not satisfy your may the year of the rabbit bring you joy and prosperity.yours sincerely, alfred zhuang front office manager november 03, 1999 mr.shen nan ping flat 20f, block 1 robinson heights 8 robinson road hong kong dear mr.shen we are sorry to learn of the unpleasant experience you had encountered during your last stay with us on jun.13-15, 1999 as incorrect amount was charged onto your visa card account, it should be rmb 6787 instead of rmb 3887.42.we have made a full investigation into matter and regret to say that it was our staffs mistake, therefore, we ask for your kind understanding as human error is bound to creep in on occasion and accept our most sincere apologies to you in this respect.mr.shen, attached is copy of your hotel bill and amended visa card voucher with correct amount indicated for your reference and perusal.if you have any queries, please do not hesitate to contact us.your sincerely alfred zhuang front office manager dear mr.shu i would like to thank you for choosing the china world hotel for your recently stay.on behalf of management and staff, please accept my sincere apologies for the failed to extend your golden circle benefits of the king size bed, golden circle appropriate floor and newspaper.during your stay with us on 01-08th nov.my apologize once again and thank you for taking time to bring this matter to our attention.should you have any inquiries, please feel free to contact me.kind and best regards.alfred zhuang front office manager.dear mr.li it has been brought to my attention that upon checking in at china world hotel on jun 2, 1999 your experience was one of difficulty.i would like to express my sincere apologies for the poor attitude of our receptionist when she advised you of the error in your reservation.there is simply no excuse in her behavior as i assure you that the necessary action gas been taken to rectify the lack of service you should have receive.unfortunately there was an error in your reservation regarding your arrival date.i am unable to identify where the oversight originated through my investigation however i regret that you were inconvenienced.sincerely, alfred zhuang front office manager dear sir or madam: with renewed apologies.yours sincerely alfred zhuang front office manager mr.ulrich niemann.director people-people exchange co.dear sir or madam:friday 22nd september many thanks for your fax dated 7th september address to general manager concerning the problems you experienced during your last visit from 29th-30th august.mr.ford, our general manager is away on leave at present and therefore i have taken the liberty of replying to you on his behalf.mr.niemann, please accept our sincere apologies for the problems you have experienced-our policy, which you were unfortunately wrongly informed as a newnpolicy, stands that those golden circle members who are eligible for upgrades may book through any channel, subject of course to room availability.i have subsequently taken appropriate steps to ensure that none of our other eligible golden circle guests are similarly inconvenienced in future.basic courtesy and i assure you that we will be intensifying our training efforts in both those areas in an effort to improve our standards.it is only through feedback such as your own that we can judge ourselves honestly and enhance the overall experience for you, our valued guest and therefore i thank you for taking the time to put pen top paper.regards alfred zhuang front office manager篇二：酒店英語(yǔ)常用口語(yǔ)：禁止規(guī)定和道歉用語(yǔ) 酒店英語(yǔ)：禁止規(guī)定和征詢意見

每個(gè)酒店里都有一些禁止規(guī)定。這些規(guī)定一般是為了給顧客們提供更好的服務(wù)。酒店也會(huì)征詢客人的意見以便提供更好的服務(wù)。下面是一些禁止和征詢意見的常用表達(dá)。1.please dont smoke here.請(qǐng)不要在這邊抽煙。

2.im afraid its against the hotels regulations.這是違反飯店規(guī)章制度的。

3.what do you think of our service? 您對(duì)我們的服務(wù)有什么意見？

謝謝您給我們的意見（贊揚(yáng)、建議）。5.in our hotel we dont accept tips.我們飯店是不收小費(fèi)的。

its our pleasure to serve our guests well.我們?yōu)槟転榭腿朔?wù)好而感到高興。thank you all the same.然而，還是要謝謝您。

6.im afraid youll have to pay for the damage.您必須賠償。

7.thank you for telling us about it.謝謝您告訴我們。

8.ill look into the matter right away.我馬上去處理這件事情。

9.i assure you it wont happen again.我保證此類事情不會(huì)再發(fā)生。

酒店英語(yǔ)：致謝、道歉用語(yǔ)

當(dāng)客人提意見的時(shí)候，禮貌的做法是要先表示道歉、并感謝對(duì)方提出的意見。這次我們就來(lái)看看致謝、道歉的常用語(yǔ)。

1.thank you for your advice(information, help).感謝您的忠告（信息、幫助）。2.its very kind of you.您真客氣。

不用謝。

4.not at all.不用謝。

5.dont mention it.不用謝。

6.its my pleasure./ with pleasure./ my pleasure.非常高興為您服務(wù)。

7.i am at your service.樂(lè)意為您效勞。

8.thank you for staying in our hotel.感謝您在我們酒店下榻。9.im sorry.很抱歉。

10.excuse me.對(duì)不起。

11.im sorry.its my fault.很抱歉。那是我的過(guò)錯(cuò)。

12.sorry to have kept you waiting.對(duì)不起，讓您久等了。

13.sorry to interrupt you.對(duì)不起，打擾您了。

14.im sorry about this.對(duì)此表示抱歉。篇三：中英文對(duì)譯酒店餐飲歡迎信

歡迎信

親愛的

歡迎您加入xxxxx大酒店餐飲部，我們?yōu)閾碛心@樣的伙伴而自豪。我們希望，您能對(duì)自己的選擇感到同樣自豪。

在您試用期內(nèi)，我們將提供《企業(yè)文化》，《員工手冊(cè)》，《部門操作流程》等培訓(xùn)，試用期滿時(shí)我們將對(duì)相關(guān)內(nèi)容進(jìn)行考核，考核成績(jī)將作為您個(gè)人轉(zhuǎn)正和考核成績(jī)的組成部分。

我們希望您能盡快地融入xxxxxx大酒店餐飲部，成為餐飲部密不可分的一份子，同時(shí)也衷心祝愿您在我們xxxxxx大酒店能夠度過(guò)人生每一段美好的時(shí)光，成為您職業(yè)生涯發(fā)展中最重要的一環(huán)，在工作中盡情發(fā)揮智慧和才智，分享團(tuán)隊(duì)的關(guān)榮與溫暖，成就您個(gè)人的理想和抱負(fù)，我們認(rèn)為您的愉快與工作成功同等重要。

我們同樣希望，在您完成本職工作的同時(shí)，能與我們一起不斷發(fā)展、成長(zhǎng)，實(shí)現(xiàn)自己的人身價(jià)值。

第五篇：英文道歉信

道歉信

Dear Tom,I am afraid that I cannot pick you up at the airport tonight, and I’m really sorry for not doing as what I promised.I know there is no excuse for my fault, but I hope that after I tell you the reason, you can forgive me once.The new boss of my company urgently called all of the staffs together to have a meeting tonight, no one can ask for leaving.So I cannot get out of our company at the time when you arrive in our city.To make you smoothly get back to your hotel, I rent a taxi to pick you up, so please just wait for the call from the taxi driver, and we will meet each other tomorrow morning.Sincerely yours,Mary